Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://[redacted]/legal-agreements.aspxThe complainant currently utilizes a 1 GB email address on GoDaddy’s Workspace Email servers. This email plan does not support IMAP capabilities, which allows users to sync email usage across multiple devices. If the complainant has used multiple devices, such as a smartphone, PC, and so on, with this email address, it could be likely the email messages in questions could have been downloaded or deleted by one of those devices. GoDaddy maintains internal backups of customer email accounts for 14 rolling calendar days, as the complainant was informed of correctly by GoDaddy’s customer care on both December 13, 2014 and January 21, 2015. GoDaddy’s email service is not intended for archival purposes.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.A 14-day restore request was submitted on January 22, 2015 for the email address in question. If the messages in question were not part of the backups from the 14 days prior to this request, the message may not be recoverable, and the complainant may want to review their own independent backups to determine if they can locate these messages. Account management, including maintaining independent backups, is a customer responsibility.EDUCATION:If the complainant wishes to maintain backups of their email, they can use an email client to do so. The following articles from GoDaddy’s support pages may be helpful to them:Understand the Basics of Email Clients:[redacted]Making Sense of Email Clients: Desktop and Mobile:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address the complainant’s concerns. Blue Razor has not entered into any agreements with the complainant for the domain in question. While this sounds like an unfortunate incident, it appears that this complaint was not intended for Blue Razor, and as such, the...
complainant may need to file a complaint with the appropriate company. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Stephen J[redacted]Office of the CEO - Blue Razor
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Based on the customer’s original complaint it appears the customer’s contact information was gathered from their WHOIS listing for the domain name. The Internet Corporation of Assigned Names and Numbers ([redacted]) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, [redacted]. This service masks the registration information required by [redacted] and replaces it with [redacted]’s information. While GoDaddy does offer private registration services, it does so as an add-on service and at a cost. While other providers may provide this for free, [redacted] is a business with staff and overhead. As such their services cannot be provided at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
For several days, the cart said the same thing repeatedly. So of your cart was wrong, your cart has been wrong at least 3 times. The price only changed only after the transaction was completed. How much more scammy can you get than that. If this is how youvare going to do business, feel free to cancel the order and we are going to post everywhere we can and give you a review of an F-. No further communication is necessary.
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 14,...
2016, our customer purchased a Deluxe Managed WordPress hosting plan for a two-year term with assistance from GoDaddy’s customer care.On May 16, 2016, our customer canceled the hosting plan in question and contacted GoDaddy’s customer care to request a refund. Our customer was correctly informed by GoDaddy’s staff that the product was outside of the refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the product is non-refundable, as a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of 22 months at no cost, to allow our customer to utilize the hosting with another domain if they choose.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
The coupons in question came from GoDaddy directly. No third parties.The misleading email also came from GoDaddy - why send an email offering a discount on cart contents, along with a list of the contents, yet then claim the coupon is not good for those Contents.These are poor business practices at best, bait and switch, dishonest and misleading.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The GoCentral service our customer activated functioned properly and renewed per their account preferences.We will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account. Once canceled, they can contact our office directly at [email protected] to request a refund. For assistance in cancelling this product instructions can be found in the following link: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The website made revenue in the Month of February. I was never paid for the month of February. It is one thing if you suspended my account in February telling me I did something wrong... However you did not. Instead " your team " further investigated the matter and came to the conclusion that I WILL receive my commissions earned in February around April 15th as it says in the original incident email YOU sent me. It clearly says that in black & white that you will pay me for my commissions. Not only do I have proof of that email from you guys, I have called your call center & they have told me the same thing. Firstly I was told from a representative that I would receive my commissions Around the 15th of April. I called on that day, and they said it usually takes a few days for it to show up in your account. So I waited.... & I still did not have my money. I called back a few days later, I spoke to another one of your representatives and they told me it was an issue with YOUR accounting department/Bank. The person I spoke to told me she handed it down to your accounting team and that there was nothing left for me to do. " Your money will be in your account in 5-7 business days " Those were her exact words. It is one thing if you suspended my account when the website was making money in February for "violations" which are not even true to begin with. Instead your company multiple times has told me I will receive my commissions. Once through the email which I provided in the original complaint, then again multiple times over the phone with your support team. Why would you send me that email or have your customer services representatives tell me I will receive my commissions? This is completely not fair at all. I have been a loyal customer & a good one at that registering many domain names through your company growing your business. Please I ask of you to honor what your company has said in original email as well as standing behind you representatives that told me I was going to be paid.
Regards,
[redacted]
When I purchased this service I received an email containing my receipt and in small print at the bottom was a link that said I agreed to the so called legal agreement. This agreement was not reviewed with me at all. I submitted my information in a timely matter and after checking back many times, no work was done at all on the website. What I ultimately got was one of their existing web store templates with some of my products added and some poorly formatted pictures slapped on top of it. I could have done a better job, using the same template and building it myself. It was in NO way a custom website. GoDaddy did NOT provide me with a complete website and I definitely didn't approve it. The majority of the work orders were not complete. They couldn't even get a picture right without it being cut off. I was told by a godaddy representative that when they present their design for you to review using a non searchable sub domain, that that is what they refer to as publishing the site...once that happens, they've got you and you cannot get a refund, whether it's done or not. I asked for a refund because after working with these people for 2 months, I still got no website and what they presented was definitely not worth $1874. I also probably lost alot of Christmas business because I got NO website in time for the biggest shopping of the year. I was contacted by the writer of this response. He offered me a $349 refund on the hosting charges for a website that would never published. This was a hidden charge that I was unaware of. When I mentioned that I deserved this refund over and above the $1874 for the website, he said that I didn't. I felt harassed and pressured to accept this offer because some money is better than none but was told by my credit card company NOT to accept it. They also asked that I no longer correspond with this individual.
Thank you for the opportunity to address our customer’s additional concerns.The FTP accounts in question are created by default by the operating system of the shared server which the hosting plan resides and are inherently part of the overall operation of the server. Contrary to our customer's understanding, their shared hosting plan, space set aside for their use on a server shared with other customers, is capable of hosting multiple websites on one plan.As previously stated, GoDaddy does not provide domain "ownership certificates". Domain registrant information, which registrants must keep up-to-date, can be found publicly via any WHOIS lookup. GoDaddy offers private registration as an add-on feature, but does not add it without a customer's permission.As described in our Universal Terms of Service Agreement which had been acknowledged prior to conducting business with GoDaddy, if there are active products in a customer account, there must be at least one valid payment method on file. Our customer may utilize one of the alternate payment methods GoDaddy accepts such as [redacted] or [redacted] if they do not want a credit card on file.Again, GoDaddy replaced email support with live chat in the hopes of giving timelier responses to customer concerns. If our customers have complaints to share, our supervisors are empowered to receive those complaints and share them with the appropriate parties, or work to resolve them for our customers.Finally, while GoDaddy may not be the "cheapest" registrar in the industry on every single price point, we are certainly competitive. Beyond pricing, we work to provide customers a much richer value proposition than our competitors through service and products. Few, if any, of the registrars in our price range provide free, around-the-clock telephone service.Thank you again for the opportunity to address the additional concerns presented by our customer.Regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer modified the Registrant contact information associated with several domain names. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated. GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been in contact with our Domain Services team. On March 10, 2016, the transfer lock was removed from the associated domains as a goodwill gesture. Our customer may transfer the domains provided they remain in accordance with the agreements they had acknowledged.Our customer may find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the domain name in question automatically renewed in accordance with our customer’s account settings for a three-year term early on the morning of August 18, 2017. A few hours later, our customer contacted our Customer Care team via chat and requested the renewal of the domain name for a one-year term. GoDaddy attempts to partner with its customers, whenever possible, to ensure their successes. As a courtesy, we start sending email renewal notifications 90 days prior to the renewal date of a domain name. These notifications let our customer’s know whether or not a domain will automatically renew and on which date. Our customer is responsible for ensuring unwanted renewals do not take place. GoDaddy also provided order confirmation emails after each transaction took place. If the email address listed on our customer’s account is incorrect, we highly recommend they access their account and ensure all contact information is correct. Our customer may find the information found at the following Support article helpful.Update my GoDaddy account profile[redacted]Also as stated, our office issued a refund for the three-year automatic renewal. Our customer was provided four years of service for the price of one.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 15, 2017, our customer purchased a Self-Managed Windows Virtual Private...
Server (VPS) for a three-year term with assistance from GoDaddy’s customer care. Self-Managed Servers and Virtual Private Servers are sold with the acknowledgement that the customer or an authorized party have server administration knowledge.On May 18, 2017, our customer contacted GoDaddy’s Customer Care to troubleshoot connection issues with their VPS. After review and testing, GoDaddy’s hosting teams determined there were no blocks via the GoDaddy network causing our customer’s issues.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer may wish to review (or have their server administrator review) incoming connections and incoming packets on the VPS when their connection issues occur. Again, administration of the VPS is the responsibility of the customer or their server administrator. If they are unable or unsure of the steps to do so, they may wish to consider upgrading to a higher level of support, such as Managed or Fully Managed.The following article may be helpful to our customer in outlining GoDaddy’s server features and support:Which features does my Self Managed/Managed/Fully Managed server offer?https://www.godaddy.com/help/which-features-does-my-self-managedmanagedful...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed the additional details that have been provided and would like to present the following.We have attempted to connect with the complainant via email with a request to speak with them directly as the information we would require to locate the account in question is too sensitive for email. We have not received a response at this time. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn January 2, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy was instructed to not automatically renew the service and honored its agreements with our customer. Account management is a customer responsibility.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 22, 2016. Our customer contacted our support team on January 31, 2016 to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy. As a goodwill gesture, GoDaddy’s support teams reduced the restore fee to $79.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy was unable to restore the customer’s website and the restore fee was refunded in full. Our customer should utilize any backups they may have to restore the site. If they did not maintain backups, our customer may want to visit archival sites such as http://archive.org to determine if any content may be recovered. They may also consider searching their local hard drive for any saved content.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
[redacted]:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Workspace Service Agreement• Website Builder Service Agreement• Online Store/Quick Shopping Cart AgreementThe latest version of these agreements can be found at: [redacted]On May 13, 2015, with the help of one of our chat agents, our customer purchased a Website Builder Business Plus plan that included a free [redacted] Email plan, a free Standard SSL certificate, and a free domain name registration. They also purchased a Premium Online Store which also included a free domain name.We have reviewed the interactions our customer had with our agents and all of the pre-purchase conversations were related to domain availability and sale pricing. There were no discussions about the number of email accounts the customer needed.Regarding the email accounts our customer received free with their purchases, the first was a [redacted] Starter Email plan. This plan provides one inbox, but allows the use of multiple alias accounts. An alias email address is simply another [redacted] email account in disguise. All of the mail that's sent to an alias email address is received in the original [redacted] email's inbox. Aliases are beneficial for people who have a website and want to have an email address for people to contact them ([redacted]), but still want the mail to go to their inbox.For example, if you have your email address set up as [redacted], and then you create the alias [redacted], all the emails from [redacted] would go to your inbox at [redacted]In addition to the [redacted] email plan, our customer’s Website Builder plan also included free Workspace Email plans. However, [redacted] and Workspace Email utilize different mail providers and therefore different MX (Mail Exchanger) records. An MX record is a DNS entry that directs email to the appropriate server for delivery. You cannot set up a domain name to use more than one mail provider at a time and, in this case, the MX record will determine if the email is delivered to the [redacted] email provider or the Workspace Email provider.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service.The customer may choose to use the single [redacted] Starter Email plan which came free with their Website Builder or the multiple Workspace Email accounts that also came free with their Website Builder, but not both. Based on the customer’s active email accounts, they may wish to use the [redacted] account along with its aliasing to add the extra email addresses for one of their domain names; and, use the free Workspace Email account for their other domain name, or vice versus. Our 24-hour Customer Care team can work with our customer to identify the best option for their needs and help make any necessary changes.EDUCATION:Managing Email Aliases in Office 365[redacted] Plans[redacted]Add an MX Record[redacted]Workspace Email Help[redacted]For additional help:Our friendly and knowledgeable Customer Care team is standing by to help our customers and can be reached at +[redacted] or by visiting [redacted].com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - [redacted]
I reject. I did not agree to autorenewal. I was not sent the 2017 Bill or charges. I only discovered charges from 2017, in 2018. Please issue a refund.
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. The products in question were explicitly advertised with GoDaddy’s Web-Based Email plans, and were also included on the purchase receipt.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal, with both emails sent to the address on file. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer's ISP or email client chooses to handle the email. Additionally, if our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal preferences are solely a customer responsibility and our customer agreed to this upon doing business with GoDaddy. While we make a best effort to partner in our customer's success our customer must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I contacted customer service when I was not able to change my renewal to 1 year instead of 3 without adding additional services. Instead of changing the renewal to 1 year, they renewed it for 3 years plus an additional year. At no time did the representative that was helping me remove the additional services mention anything about the 3 year renewal. Even the email notice that I received on a Saturday (non-business day) indicating that my domain was getting ready to renew didn't mention anything about 3 year. It simply stated $14.99/yr. It did not mention 3 years but it did say that some domains are billed 30 days before the renewal date. Less than a week later, I received a renewal receipt, which was the first indication that I had about 3 years and is what I was trying to correct to 1 year when I logged in. I thought I was correcting the 3 year renewal to 1 year and had absolutely no idea that I was being charged for an additional year instead of just one year until I received my credit card bill. Had I not looked at my credit card bill, I would never have known that I had been charged for a total of 4 years instead of 1.At best, GoDaddy materially misrepresented the renewal term and fee and intentionally deceived me by failing to provide the term and total fee in the initial renewal notice.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On June 10, 2016 our customer connected with a customer care representative via...
chat and requested to have their account “deleted”. Our representative confirmed our customer had canceled all products and walked them through the removal of their payment method. The request was passed to a supervisor who in turn deactivated our customer’s account. GoDaddy cannot completely remove a customer account from our system, as we retain and use this information if necessary to comply with legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods are removed from an account, the account may be placed in “deactivated” status as discussed in our Privacy Policy here: https://www.godaddy.com/Agreements/Privacy.aspx On August 25, 2016 our customer created a new account and purchased one domain name. That same day an account deactivation was requested for the new account. The domain name was canceled and refunded. On August 27, 2016 our customer again connected with one of our customer care representatives and requested the re-activation of the domain name. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. At this time there are no active products or payment methods within the locked/deactivated account. The new account has no restrictions in place which would prevent our customer from logging in and managing their domain name. Our customer may find the information located at the following link helpful. https://www.godaddy.com/help/i-cannot-log-in-to-my-godaddy-account-19319 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Workspace Service AgreementThe latest version of these agreements can be found at: https://[redacted]/legal-agreements.aspxThe complainant currently utilizes a 1 GB email address on GoDaddy’s Workspace Email servers. This email plan does not support IMAP capabilities, which allows users to sync email usage across multiple devices. If the complainant has used multiple devices, such as a smartphone, PC, and so on, with this email address, it could be likely the email messages in questions could have been downloaded or deleted by one of those devices. GoDaddy maintains internal backups of customer email accounts for 14 rolling calendar days, as the complainant was informed of correctly by GoDaddy’s customer care on both December 13, 2014 and January 21, 2015. GoDaddy’s email service is not intended for archival purposes.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.A 14-day restore request was submitted on January 22, 2015 for the email address in question. If the messages in question were not part of the backups from the 14 days prior to this request, the message may not be recoverable, and the complainant may want to review their own independent backups to determine if they can locate these messages. Account management, including maintaining independent backups, is a customer responsibility.EDUCATION:If the complainant wishes to maintain backups of their email, they can use an email client to do so. The following articles from GoDaddy’s support pages may be helpful to them:Understand the Basics of Email Clients:[redacted]Making Sense of Email Clients: Desktop and Mobile:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]
Thank you for the opportunity to address the complainant’s concerns. Blue Razor has not entered into any agreements with the complainant for the domain in question. While this sounds like an unfortunate incident, it appears that this complaint was not intended for Blue Razor, and as such, the...
complainant may need to file a complaint with the appropriate company. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Stephen J[redacted]Office of the CEO - Blue Razor
Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Based on the customer’s original complaint it appears the customer’s contact information was gathered from their WHOIS listing for the domain name. The Internet Corporation of Assigned Names and Numbers ([redacted]) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered. GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, [redacted]. This service masks the registration information required by [redacted] and replaces it with [redacted]’s information. While GoDaddy does offer private registration services, it does so as an add-on service and at a cost. While other providers may provide this for free, [redacted] is a business with staff and overhead. As such their services cannot be provided at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
For several days, the cart said the same thing repeatedly. So of your cart was wrong, your cart has been wrong at least 3 times. The price only changed only after the transaction was completed. How much more scammy can you get than that. If this is how youvare going to do business, feel free to cancel the order and we are going to post everywhere we can and give you a review of an F-. No further communication is necessary.
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 14,...
2016, our customer purchased a Deluxe Managed WordPress hosting plan for a two-year term with assistance from GoDaddy’s customer care.On May 16, 2016, our customer canceled the hosting plan in question and contacted GoDaddy’s customer care to request a refund. Our customer was correctly informed by GoDaddy’s staff that the product was outside of the refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the product is non-refundable, as a goodwill gesture, GoDaddy would be willing to add a Deluxe Managed WordPress plan back to our customer’s account for the remaining term of 22 months at no cost, to allow our customer to utilize the hosting with another domain if they choose.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
The coupons in question came from GoDaddy directly. No third parties.The misleading email also came from GoDaddy - why send an email offering a discount on cart contents, along with a list of the contents, yet then claim the coupon is not good for those Contents.These are poor business practices at best, bait and switch, dishonest and misleading.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. The GoCentral service our customer activated functioned properly and renewed per their account preferences.We will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account. Once canceled, they can contact our office directly at [email protected] to request a refund. For assistance in cancelling this product instructions can be found in the following link: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The website made revenue in the Month of February. I was never paid for the month of February. It is one thing if you suspended my account in February telling me I did something wrong... However you did not. Instead " your team " further investigated the matter and came to the conclusion that I WILL receive my commissions earned in February around April 15th as it says in the original incident email YOU sent me. It clearly says that in black & white that you will pay me for my commissions. Not only do I have proof of that email from you guys, I have called your call center & they have told me the same thing. Firstly I was told from a representative that I would receive my commissions Around the 15th of April. I called on that day, and they said it usually takes a few days for it to show up in your account. So I waited.... & I still did not have my money. I called back a few days later, I spoke to another one of your representatives and they told me it was an issue with YOUR accounting department/Bank. The person I spoke to told me she handed it down to your accounting team and that there was nothing left for me to do. " Your money will be in your account in 5-7 business days " Those were her exact words. It is one thing if you suspended my account when the website was making money in February for "violations" which are not even true to begin with. Instead your company multiple times has told me I will receive my commissions. Once through the email which I provided in the original complaint, then again multiple times over the phone with your support team. Why would you send me that email or have your customer services representatives tell me I will receive my commissions? This is completely not fair at all. I have been a loyal customer & a good one at that registering many domain names through your company growing your business. Please I ask of you to honor what your company has said in original email as well as standing behind you representatives that told me I was going to be paid.
Regards,
[redacted]
When I purchased this service I received an email containing my receipt and in small print at the bottom was a link that said I agreed to the so called legal agreement. This agreement was not reviewed with me at all. I submitted my information in a timely matter and after checking back many times, no work was done at all on the website. What I ultimately got was one of their existing web store templates with some of my products added and some poorly formatted pictures slapped on top of it. I could have done a better job, using the same template and building it myself. It was in NO way a custom website. GoDaddy did NOT provide me with a complete website and I definitely didn't approve it. The majority of the work orders were not complete. They couldn't even get a picture right without it being cut off. I was told by a godaddy representative that when they present their design for you to review using a non searchable sub domain, that that is what they refer to as publishing the site...once that happens, they've got you and you cannot get a refund, whether it's done or not. I asked for a refund because after working with these people for 2 months, I still got no website and what they presented was definitely not worth $1874. I also probably lost alot of Christmas business because I got NO website in time for the biggest shopping of the year. I was contacted by the writer of this response. He offered me a $349 refund on the hosting charges for a website that would never published. This was a hidden charge that I was unaware of. When I mentioned that I deserved this refund over and above the $1874 for the website, he said that I didn't. I felt harassed and pressured to accept this offer because some money is better than none but was told by my credit card company NOT to accept it. They also asked that I no longer correspond with this individual.
Thank you for the opportunity to address our customer’s additional concerns.The FTP accounts in question are created by default by the operating system of the shared server which the hosting plan resides and are inherently part of the overall operation of the server. Contrary to our customer's understanding, their shared hosting plan, space set aside for their use on a server shared with other customers, is capable of hosting multiple websites on one plan.As previously stated, GoDaddy does not provide domain "ownership certificates". Domain registrant information, which registrants must keep up-to-date, can be found publicly via any WHOIS lookup. GoDaddy offers private registration as an add-on feature, but does not add it without a customer's permission.As described in our Universal Terms of Service Agreement which had been acknowledged prior to conducting business with GoDaddy, if there are active products in a customer account, there must be at least one valid payment method on file. Our customer may utilize one of the alternate payment methods GoDaddy accepts such as [redacted] or [redacted] if they do not want a credit card on file.Again, GoDaddy replaced email support with live chat in the hopes of giving timelier responses to customer concerns. If our customers have complaints to share, our supervisors are empowered to receive those complaints and share them with the appropriate parties, or work to resolve them for our customers.Finally, while GoDaddy may not be the "cheapest" registrar in the industry on every single price point, we are certainly competitive. Beyond pricing, we work to provide customers a much richer value proposition than our competitors through service and products. Few, if any, of the registrars in our price range provide free, around-the-clock telephone service.Thank you again for the opportunity to address the additional concerns presented by our customer.Regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOur customer modified the Registrant contact information associated with several domain names. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the contact information was updated. GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been in contact with our Domain Services team. On March 10, 2016, the transfer lock was removed from the associated domains as a goodwill gesture. Our customer may transfer the domains provided they remain in accordance with the agreements they had acknowledged.Our customer may find the following information useful:Transferring Domain Names to Another Registrar: https://www.godaddy.com/help/transferring-domain-names-to-another-registrar-3560...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the domain name in question automatically renewed in accordance with our customer’s account settings for a three-year term early on the morning of August 18, 2017. A few hours later, our customer contacted our Customer Care team via chat and requested the renewal of the domain name for a one-year term. GoDaddy attempts to partner with its customers, whenever possible, to ensure their successes. As a courtesy, we start sending email renewal notifications 90 days prior to the renewal date of a domain name. These notifications let our customer’s know whether or not a domain will automatically renew and on which date. Our customer is responsible for ensuring unwanted renewals do not take place. GoDaddy also provided order confirmation emails after each transaction took place. If the email address listed on our customer’s account is incorrect, we highly recommend they access their account and ensure all contact information is correct. Our customer may find the information found at the following Support article helpful.Update my GoDaddy account profile[redacted]Also as stated, our office issued a refund for the three-year automatic renewal. Our customer was provided four years of service for the price of one.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 15, 2017, our customer purchased a Self-Managed Windows Virtual Private...
Server (VPS) for a three-year term with assistance from GoDaddy’s customer care. Self-Managed Servers and Virtual Private Servers are sold with the acknowledgement that the customer or an authorized party have server administration knowledge.On May 18, 2017, our customer contacted GoDaddy’s Customer Care to troubleshoot connection issues with their VPS. After review and testing, GoDaddy’s hosting teams determined there were no blocks via the GoDaddy network causing our customer’s issues.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer may wish to review (or have their server administrator review) incoming connections and incoming packets on the VPS when their connection issues occur. Again, administration of the VPS is the responsibility of the customer or their server administrator. If they are unable or unsure of the steps to do so, they may wish to consider upgrading to a higher level of support, such as Managed or Fully Managed.The following article may be helpful to our customer in outlining GoDaddy’s server features and support:Which features does my Self Managed/Managed/Fully Managed server offer?https://www.godaddy.com/help/which-features-does-my-self-managedmanagedful...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed the additional details that have been provided and would like to present the following.We have attempted to connect with the complainant via email with a request to speak with them directly as the information we would require to locate the account in question is too sensitive for email. We have not received a response at this time. Once we are able to contact them by phone, we will work with them to identify the account and address their billing inquiry referenced in their complaint. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxOn January 2, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy was instructed to not automatically renew the service and honored its agreements with our customer. Account management is a customer responsibility.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 22, 2016. Our customer contacted our support team on January 31, 2016 to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy. As a goodwill gesture, GoDaddy’s support teams reduced the restore fee to $79.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy was unable to restore the customer’s website and the restore fee was refunded in full. Our customer should utilize any backups they may have to restore the site. If they did not maintain backups, our customer may want to visit archival sites such as http://archive.org to determine if any content may be recovered. They may also consider searching their local hard drive for any saved content.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
[redacted]:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Workspace Service Agreement• Website Builder Service Agreement• Online Store/Quick Shopping Cart AgreementThe latest version of these agreements can be found at: [redacted]On May 13, 2015, with the help of one of our chat agents, our customer purchased a Website Builder Business Plus plan that included a free [redacted] Email plan, a free Standard SSL certificate, and a free domain name registration. They also purchased a Premium Online Store which also included a free domain name.We have reviewed the interactions our customer had with our agents and all of the pre-purchase conversations were related to domain availability and sale pricing. There were no discussions about the number of email accounts the customer needed.Regarding the email accounts our customer received free with their purchases, the first was a [redacted] Starter Email plan. This plan provides one inbox, but allows the use of multiple alias accounts. An alias email address is simply another [redacted] email account in disguise. All of the mail that's sent to an alias email address is received in the original [redacted] email's inbox. Aliases are beneficial for people who have a website and want to have an email address for people to contact them ([redacted]), but still want the mail to go to their inbox.For example, if you have your email address set up as [redacted], and then you create the alias [redacted], all the emails from [redacted] would go to your inbox at [redacted]In addition to the [redacted] email plan, our customer’s Website Builder plan also included free Workspace Email plans. However, [redacted] and Workspace Email utilize different mail providers and therefore different MX (Mail Exchanger) records. An MX record is a DNS entry that directs email to the appropriate server for delivery. You cannot set up a domain name to use more than one mail provider at a time and, in this case, the MX record will determine if the email is delivered to the [redacted] email provider or the Workspace Email provider.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service.The customer may choose to use the single [redacted] Starter Email plan which came free with their Website Builder or the multiple Workspace Email accounts that also came free with their Website Builder, but not both. Based on the customer’s active email accounts, they may wish to use the [redacted] account along with its aliasing to add the extra email addresses for one of their domain names; and, use the free Workspace Email account for their other domain name, or vice versus. Our 24-hour Customer Care team can work with our customer to identify the best option for their needs and help make any necessary changes.EDUCATION:Managing Email Aliases in Office 365[redacted] Plans[redacted]Add an MX Record[redacted]Workspace Email Help[redacted]For additional help:Our friendly and knowledgeable Customer Care team is standing by to help our customers and can be reached at +[redacted] or by visiting [redacted].com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - [redacted]
I reject. I did not agree to autorenewal. I was not sent the 2017 Bill or charges. I only discovered charges from 2017, in 2018. Please issue a refund.
Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. The products in question were explicitly advertised with GoDaddy’s Web-Based Email plans, and were also included on the purchase receipt.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal, with both emails sent to the address on file. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer's ISP or email client chooses to handle the email. Additionally, if our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal preferences are solely a customer responsibility and our customer agreed to this upon doing business with GoDaddy. While we make a best effort to partner in our customer's success our customer must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
I contacted customer service when I was not able to change my renewal to 1 year instead of 3 without adding additional services. Instead of changing the renewal to 1 year, they renewed it for 3 years plus an additional year. At no time did the representative that was helping me remove the additional services mention anything about the 3 year renewal. Even the email notice that I received on a Saturday (non-business day) indicating that my domain was getting ready to renew didn't mention anything about 3 year. It simply stated $14.99/yr. It did not mention 3 years but it did say that some domains are billed 30 days before the renewal date. Less than a week later, I received a renewal receipt, which was the first indication that I had about 3 years and is what I was trying to correct to 1 year when I logged in. I thought I was correcting the 3 year renewal to 1 year and had absolutely no idea that I was being charged for an additional year instead of just one year until I received my credit card bill. Had I not looked at my credit card bill, I would never have known that I had been charged for a total of 4 years instead of 1.At best, GoDaddy materially misrepresented the renewal term and fee and intentionally deceived me by failing to provide the term and total fee in the initial renewal notice.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On June 10, 2016 our customer connected with a customer care representative via...
chat and requested to have their account “deleted”. Our representative confirmed our customer had canceled all products and walked them through the removal of their payment method. The request was passed to a supervisor who in turn deactivated our customer’s account. GoDaddy cannot completely remove a customer account from our system, as we retain and use this information if necessary to comply with legal obligations, resolve disputes, or enforce our agreements. However, once all products and payment methods are removed from an account, the account may be placed in “deactivated” status as discussed in our Privacy Policy here: https://www.godaddy.com/Agreements/Privacy.aspx On August 25, 2016 our customer created a new account and purchased one domain name. That same day an account deactivation was requested for the new account. The domain name was canceled and refunded. On August 27, 2016 our customer again connected with one of our customer care representatives and requested the re-activation of the domain name. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. At this time there are no active products or payment methods within the locked/deactivated account. The new account has no restrictions in place which would prevent our customer from logging in and managing their domain name. Our customer may find the information located at the following link helpful. https://www.godaddy.com/help/i-cannot-log-in-to-my-godaddy-account-19319 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy