Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the customer’s complaint to which we would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms...
of Service Agreement • Hosting Agreement Copies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspx The email our customer received is part of a phishing scheme and is not a legitimate email from GoDaddy. GoDaddy’s security teams are aware of the issue but we simply cannot proactively predict illegitimate actions from “the bad guys”. We recommend that the customer simply delete the email and do not engage with the sender. They may also want to take any needed steps to ensure their system was not negatively impacted by malware or a virus.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. EDUCATION: Should the customer receive an email from GoDaddy they are concerned with, the customer may contact our support teams at ###-###-#### or via chat at Support.GoDaddy.com. The following articles may also prove helpful. Email phishing: Think before you linkhttps://garage.godaddy.com/smallbusiness/secure/email-phishing-think-link/ ...⇄ customers: Beware of email phishing attemptshttps://garage.godaddy.com/godaddy/godaddy-customers-beware-email-phishi...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
The automatic renewal was set to an old credit card which I deleted from my account 1 year before. How come you kept an old credit card on file to process auto billing when a new debit card was listed throughout last year and was used as well several times. I was never informed of the $150 fee, this is something nee that Godaddy has started and didn't inform me of this policy change. I didn't receive any notification of expiration of hosting, if I had received a notification I would have renewed it. I would like Go daddy to restore my hosting account as it was before expiring, I am willing to pay the renewal fee but will not pay any extra fraudulent charges of $150 that Godaddy is asking for. Godaddy failed to inform of policy update and failed to auto charge my account. Yes I did denied auto renewal on call with customer service but I made it enable on the website. My hosting was removed on purpose when I called for renewal. If my account is not restored by April 14th I will have no choice but file a suit against Go daddy.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 4, 2015, the complainant purchased, via online transaction, a domain name for a one year term, and Microsoft Office 365’s Online Essentials email for a three month term. GoDaddy takes customer security and our commitment to preventing fraud very seriously. Due to uncertainties with the complainant’s transaction, it was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s).RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As all of the information requested by our Verification Office was not received, the account in question has been administratively locked. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed. To unlock the account in question, we encourage the complainant to work with our Verification Office. Upon receipt of all of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - [email protected][redacted]
Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Workspace Service Agreement• GoDaddy Hosting Service Agreement The latest version of these agreements can be found at: [redacted] On November 17, 2013, the complainant purchased a Domain Name and Unlimited Email Plan through the GoDaddy website. Both products were purchased for a one-year term. On November 27, 2013, the complainant purchased a Deluxe cPanel hosting account for a one month term. Per the complainant’s account preferences, their Unlimited Email Plan automatically renewed on November 17, 2014, and their cPanel hosting plan renewed on 27th of each month from December 2013 to October 2014. The complainant is requesting a refund for these renewals. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides its customers with full control over the automatic renewal feature of their products. Customers may also at any time, log into their account and modify their preferences. GoDaddy also sent the complainant email notifications of the pending renewals prior to taking renewal action as directed by the complainant. Account management is a customer responsibility. As the complainant canceled the email plan in question within 45 days of the annual renewal, GoDaddy has processed a refund for the renewal of the Unlimited Email Plan in accordance with our Refund Policy. As an additional goodwill gesture, we have also processed refunds for the cPanel hosting plan renewals from January 2013 to October 2014. The complainant may need to allow 5 to 7 days for these refunds to be reflected at their financial institution. EDUCATION: The complainant may find this article on canceling products helpful: Canceling Products[redacted] Additionally, future refunds would be provided in accordance with GoDaddy’s refund policy, available at the following URL: Refund Policy[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
if they go back and review the call that was made, they will see the representative advised me of what I needed~ I was not able to get my computer person on the phone. In addition, the go daddy rep said he would make notes on my account in case what I purchased was not the correct product which is wasn't.I don't need the free website builder that was advertised on my account {as free} and I don't need the service I was charged for on February 28 the panel upgrade.its sad he never once apologized for the poor customer service I received from the supervisor Haas.
Thank you for the opportunity to address our customer's concerns.We appreciate our customer's candid feedback about our service levels. We are working diligently to reduce our longer than normal wait times as we strive to offer the best service levels in the industry.For convenience, we also offer...
support via live chat. Our customer may access our chat teams by visiting https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by our customer. We have reviewed this matter and
would like to present the following.Our customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 7, 2015, our customer purchased a domain name via
online through GoDaddy Expired Auctions. On October 14, 2015, the domain name was removed from the
customer’s account.RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service. On October 19, 2015, our office
spoke with the customer to advise the domain was not a valid listing and
removed from their account. A full refund of $196.46 was provided and should be
received by our customer within 5-7 business days. At this time, we consider
this matter resolved as the auction was not valid and our customer has been
refunded in full.Thank you again for the opportunity to address and bring
clarity to the concerns presented our customer.Kindest
regards,Mandy
O’ConnorOffice of
the CEO - GoDaddy[redacted]Scottsdale,
AZ 85260
I called and cancelled this service 4 or so days after I initially purchased it. I accept the first charge but the second one I do not. I cancelled the service I talked to them and I told them to stop the service immediately since I had no use for it.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our original response. GoDaddy offers multiple payment solutions to our Online Store customers so they may collect payments for their products using credit cards. Our customer was under no obligation to choose Stripe as a payment method. Our customer will need to work with Stripe regarding any disputed transactions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
After reviewing GoDaddy's response, this seems as if it is an automated response with little or no discussion about my claims. I am not refuting the terms of my agreement which was on a monthly basis, I simply stated that GoDaddy's SEO sales team and account managers refer to an appropriate campaign of 6 months renewing each month. The renewal term is not the issue and was never mentioned in my complaint, my issue is that by month 3 the keywords provided by me to the account manager was not corrected, the work that was to be done regarding link building cannot be verified, my personal phone number was submitted to business directories instead of the business number. I literally gained nothing from this SEO campaign and had to contact GoDaddy numerous times to try to resolve mistakes. I am well aware Godaddy refunded my December bill because I was NEVER to be billed in December, that was the agreement I had at the beginning of December. The reason I am requesting a full refund is that the keywords requested to be in my campaign never were and the one's that were included were incorrect, this is NOT upholding your agreements with a customer. How does GoDaddy determine this is not refund eligible when the months the work was to be done was either never done or never corrected? I called GoDaddy's SEO department numerous times regarding these issues and now had to take the complaint to the Revdex.com in order to seek this refund.
this response fails to address some core issues. First off, I was told I had paid to reserve the domain should it become available. I was never told I would have to bid on it. Second issue is I was unable to submit a susequent bid. The company that purchased it has now offered to sell it for 3,750.00. I mighr have been able to purchase it at a much better price if I had been able to submit another bid. Additionaly, I received an email saying it was not too late to submit another bid, but that too woild not allow me to login and bid.
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy on February 14, 2018, they advised our support staff that they were unable to connect to the server following an update they had made on the server. As mentioned in our original response, our support staff was able to access the server using the same steps our customer had used in their attempts to connect to the server. With the server accessible, they were advised of the configuration issue referenced in our original response. Again, management of the server configuration is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. Contrary to the complainant’s understanding, while they may have added a new payment method to the account, this payment method was neither assigned by the complainant to the domain names in question nor assigned as an Alternate Payment Method. GoDaddy does not arbitrarily charge payment methods in a customer account. Account management is a customer responsibility. Additionally, GoDaddy customers can request to be added to GoDaddy’s Do Not Call List, either through updating their contact preferences in their customer account, or by contacting GoDaddy’s Customer Care Team to request their number be added to this list. GoDaddy customers are not added to this list by default.We understand this is a frustrating situation for the complainant, however it is unfair to ask GoDaddy to absorb the costs to re-acquire the domain in question due to a lack of action by the complainant.EDUCATION:The complainant may find the following help articles useful for managing their customer account:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729De...⇄ an Alternate Payment Method:https://www.godaddy.com/help/designating-an-alternate-payment-method-724T...⇄ you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a GoDaddy auctions membership via an online transaction on...
January 23, 2017. The domains in question that our customer listed were removed as the verification for the domain names was not approved. When listing a domain name, email notices are sent to the admin contact listed on the WHOIS for each domain to verify the domain name. However, none of the domains in question were verified, and as a result the listing was removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer will need to verify the domains in question by reviewing the email sent to the admin contacts. Additionally, if our customer has any additional questions they can email our auctions team at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
We made several phone calls to cancel to subscription and as soon as we saw it on our credit card statement we called again to cancel and then we were told we had 48 hours.NOT BEFORE.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2016, with assistance from GoDaddy’s customer care team, our customer...
purchased a domain name with private registration, Search Engine Visibility, and an Office 365 email plan, each for respective 2-year terms.On January 24, 2017, our customer contacted our customer care team to request a pro-rated refund on the products in question. Our customer care team informed our customer that the products were no longer refund-eligible per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office understands this is a very unfortunate incident for our customer. As a one-time exception to GoDaddy’s refund policy, our office is willing to refund one year of the Search Engine Visibility, Office 365 email, and domain private registration, totaling $106.20, if the products are canceled by January 31, 2017. If our customer would like to take advantage of this offer, they may contact our office directly via email at [email protected] domain name in question is non-refundable. Our customer may find the following articles helpful:Cancel Products in my GoDaddy account:https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468G...⇄ Refund Policy:http://x.co/refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On June 29, 2017, our customer purchased a Website Design Service plan for one-year...
term via phone with a representative. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.Our Professional Website Services team has been working with our customer since that day to build the website they requested. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer spoke with a Professional Website Services Supervisor on August 15, 2017 and requested we work with their partner going forward. As of that call, our team is awaiting the agreed upon contact information so the website build can continue. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 21, 2007, our customer purchased a domain name registration for a 10-year...
term, via online transaction with no assistance from GoDaddy's Customer Care Team.On January 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 10-year term. Between the dates of October 23, 2016 and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.GoDaddy received no contact from our customer in 2008 requesting the domain in question be cancelled or that automatic renewal be disabled.RESOLUTION:GoDaddy renewed the domain in question in good faith, and attempted to proactively notify our customer prior to renewal. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof. Account management, including contact information and renewal settings, are a customer responsibility.A chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddy. As such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 24, 2016, our customer purchased our WordPress Design and hosting services for...
a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using the WordPress application. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.Additionally, on May 24 and 25, 2016, our customer also purchased multiple domain name registrations with protected registration, Online Essentials email plan, and Premium Online Store all for a 3-year term. Our customer also added two more years to their WordPress hosting plan, and purchased an email migration, where GoDaddy’s Expert Services team migrates customer emails from one email platform to another for a set fee. The total of these purchases was $5876.08.Our customer was unhappy with the website after the initial design process and subsequent revisions and chose to cancel the project on July 20, 2016. Our customer was provided with a refund of the design services fee less 30%, per our refund policy, a total of $1749.99.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite our customer canceling their hosting plan outside of the 30-day refund eligibility window, we have refunded the purchased time of 3 years, a total of $539.64, as a one-time exception. All other products our customer has in their account are either still active or not refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspxThe information provided by the complainant locates multiple accounts within our system.With regards to the $15.17 transaction specified by the complainant within Account ‘A’; on January 16, 2010 the complainant purchased a domain name registration for a one-year term via an online transaction. This is for the period ending January 16, 2011.On January 16, 2011; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant however, the complainant’s financial institution declined payment. The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.GoDaddy sent renewal notices prior to the expiration date on:• October 18, 2010• November 17, 2010• December 17, 2010• January 1, 2011• January 11, 2011GoDaddy also sent notices after the expiration date on: • January 16, 2011 (Date of expiration and first failed renewal attempt)• January 21, 2011 (Second failed renewal attempt)• January 27, 2011 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 27, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question again upon expiration for a one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant’s financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:• October 17, 2011• November 16, 2011• December 16, 2011• December 31, 2011• January 10, 2011GoDaddy also sent notices after the expiration date on:• January 16, 2012 (Date of expiration and first failed renewal attempt)• January 20, 2012 (Second failed renewal attempt)• January 27, 2012 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 29, 2012 the complainant contacted our support team via email, stating the domain name renewals in Account ‘A’ were unwanted. Our support team requested a response with the proper validation information to allow them to disclose billing history information within the associated account. On January 16, 2013; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name for another one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant and the complainant’s financial institution declined payment. The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt. The domain name was ultimately canceled on February 26, 2013 due to non-payment.On July 21, 2015 the complainant responded to our support teams’ 2012 email disputing a transaction which had occurred within another GoDaddy account (Account ‘B’), sending that correspondence to a non-existent support venue. An auto-responder message was subsequently sent to the complainant with instructions to properly contact our support teams.With regards to the $30.34 transaction specified by the complainant within Account ‘B’; on July 18, 2014 the complainant purchased three domain name registrations via an online transaction. Two of the domain names were registered for a one-year term, period ending July 18, 2015 and one domain name for a two-year term, period ending July 18, 2016. On July 19, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew two of the domain name registrations, each for another one-year term and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 18, 2015• July 13, 2015These notices informed the complainant their domains would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy renewed the services upon expiration in accordance with each associated account’s renewal preferences. At no time had GoDaddy hindered the complainant’s ability to manage their product renewal preferences. Account management is a customer responsibility. The renewal transactions which occurred on January 27, 2011 and January 27, 2012 respectively within Account ‘A’ are non-refundable. However, the two domain name renewals which occurred on July 19, 2015 within Account ‘B’ are refundable per our Refund Policy, provided the domain names are canceled within 45-days of the renewal date. Once these domain names are canceled, the complainant may contact our 24/7 customer service teams to process the applicable refund. Education:The complainant may find the following articles helpful in managing their GoDaddy products and services:Managing Renewals for Products and Services –https://www.godaddy.com/help/managing-renewals-for-products-and-services-725C...⇄ Products –https://www.godaddy.com/help/canceling-products-7468Refund Policy –https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed the customer’s complaint to which we would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following agreements: • Universal Terms...
of Service Agreement • Hosting Agreement Copies of the latest version of these agreements may be found at:https://www.godaddy.com/legal-agreements.aspx The email our customer received is part of a phishing scheme and is not a legitimate email from GoDaddy. GoDaddy’s security teams are aware of the issue but we simply cannot proactively predict illegitimate actions from “the bad guys”. We recommend that the customer simply delete the email and do not engage with the sender. They may also want to take any needed steps to ensure their system was not negatively impacted by malware or a virus.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. EDUCATION: Should the customer receive an email from GoDaddy they are concerned with, the customer may contact our support teams at ###-###-#### or via chat at Support.GoDaddy.com. The following articles may also prove helpful. Email phishing: Think before you linkhttps://garage.godaddy.com/smallbusiness/secure/email-phishing-think-link/ ...⇄ customers: Beware of email phishing attemptshttps://garage.godaddy.com/godaddy/godaddy-customers-beware-email-phishi...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone
The automatic renewal was set to an old credit card which I deleted from my account 1 year before. How come you kept an old credit card on file to process auto billing when a new debit card was listed throughout last year and was used as well several times. I was never informed of the $150 fee, this is something nee that Godaddy has started and didn't inform me of this policy change. I didn't receive any notification of expiration of hosting, if I had received a notification I would have renewed it. I would like Go daddy to restore my hosting account as it was before expiring, I am willing to pay the renewal fee but will not pay any extra fraudulent charges of $150 that Godaddy is asking for. Godaddy failed to inform of policy update and failed to auto charge my account. Yes I did denied auto renewal on call with customer service but I made it enable on the website. My hosting was removed on purpose when I called for renewal. If my account is not restored by April 14th I will have no choice but file a suit against Go daddy.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of UseThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 4, 2015, the complainant purchased, via online transaction, a domain name for a one year term, and Microsoft Office 365’s Online Essentials email for a three month term. GoDaddy takes customer security and our commitment to preventing fraud very seriously. Due to uncertainties with the complainant’s transaction, it was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s).RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As all of the information requested by our Verification Office was not received, the account in question has been administratively locked. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed. To unlock the account in question, we encourage the complainant to work with our Verification Office. Upon receipt of all of the requested documentation, the status of the account will be re-evaluated.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - [email protected][redacted]
Scottsdale, AZ 85260
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder Service Agreement• GoDaddy Workspace Service Agreement• GoDaddy Hosting Service Agreement The latest version of these agreements can be found at: [redacted] On November 17, 2013, the complainant purchased a Domain Name and Unlimited Email Plan through the GoDaddy website. Both products were purchased for a one-year term. On November 27, 2013, the complainant purchased a Deluxe cPanel hosting account for a one month term. Per the complainant’s account preferences, their Unlimited Email Plan automatically renewed on November 17, 2014, and their cPanel hosting plan renewed on 27th of each month from December 2013 to October 2014. The complainant is requesting a refund for these renewals. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy provides its customers with full control over the automatic renewal feature of their products. Customers may also at any time, log into their account and modify their preferences. GoDaddy also sent the complainant email notifications of the pending renewals prior to taking renewal action as directed by the complainant. Account management is a customer responsibility. As the complainant canceled the email plan in question within 45 days of the annual renewal, GoDaddy has processed a refund for the renewal of the Unlimited Email Plan in accordance with our Refund Policy. As an additional goodwill gesture, we have also processed refunds for the cPanel hosting plan renewals from January 2013 to October 2014. The complainant may need to allow 5 to 7 days for these refunds to be reflected at their financial institution. EDUCATION: The complainant may find this article on canceling products helpful: Canceling Products[redacted] Additionally, future refunds would be provided in accordance with GoDaddy’s refund policy, available at the following URL: Refund Policy[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax
if they go back and review the call that was made, they will see the representative advised me of what I needed~ I was not able to get my computer person on the phone. In addition, the go daddy rep said he would make notes on my account in case what I purchased was not the correct product which is wasn't.I don't need the free website builder that was advertised on my account {as free} and I don't need the service I was charged for on February 28 the panel upgrade.its sad he never once apologized for the poor customer service I received from the supervisor Haas.
Thank you for the opportunity to address our customer's concerns.We appreciate our customer's candid feedback about our service levels. We are working diligently to reduce our longer than normal wait times as we strive to offer the best service levels in the industry.For convenience, we also offer...
support via live chat. Our customer may access our chat teams by visiting https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity
to the concerns presented by our customer. We have reviewed this matter and
would like to present the following.Our customer acknowledged and agreed to the following
agreements upon conducting business...
with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 7, 2015, our customer purchased a domain name via
online through GoDaddy Expired Auctions. On October 14, 2015, the domain name was removed from the
customer’s account.RESOLUTION:GoDaddy has upheld its agreements in good faith with our
customer and honored its terms of service. On October 19, 2015, our office
spoke with the customer to advise the domain was not a valid listing and
removed from their account. A full refund of $196.46 was provided and should be
received by our customer within 5-7 business days. At this time, we consider
this matter resolved as the auction was not valid and our customer has been
refunded in full.Thank you again for the opportunity to address and bring
clarity to the concerns presented our customer.Kindest
regards,Mandy
O’ConnorOffice of
the CEO - GoDaddy[redacted]Scottsdale,
AZ 85260
I called and cancelled this service 4 or so days after I initially purchased it. I accept the first charge but the second one I do not. I cancelled the service I talked to them and I told them to stop the service immediately since I had no use for it.
Thank you for the opportunity to address our customer’s additional concerns.We stand by our original response. GoDaddy offers multiple payment solutions to our Online Store customers so they may collect payments for their products using credit cards. Our customer was under no obligation to choose Stripe as a payment method. Our customer will need to work with Stripe regarding any disputed transactions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
After reviewing GoDaddy's response, this seems as if it is an automated response with little or no discussion about my claims. I am not refuting the terms of my agreement which was on a monthly basis, I simply stated that GoDaddy's SEO sales team and account managers refer to an appropriate campaign of 6 months renewing each month. The renewal term is not the issue and was never mentioned in my complaint, my issue is that by month 3 the keywords provided by me to the account manager was not corrected, the work that was to be done regarding link building cannot be verified, my personal phone number was submitted to business directories instead of the business number. I literally gained nothing from this SEO campaign and had to contact GoDaddy numerous times to try to resolve mistakes. I am well aware Godaddy refunded my December bill because I was NEVER to be billed in December, that was the agreement I had at the beginning of December. The reason I am requesting a full refund is that the keywords requested to be in my campaign never were and the one's that were included were incorrect, this is NOT upholding your agreements with a customer. How does GoDaddy determine this is not refund eligible when the months the work was to be done was either never done or never corrected? I called GoDaddy's SEO department numerous times regarding these issues and now had to take the complaint to the Revdex.com in order to seek this refund.
this response fails to address some core issues. First off, I was told I had paid to reserve the domain should it become available. I was never told I would have to bid on it. Second issue is I was unable to submit a susequent bid. The company that purchased it has now offered to sell it for 3,750.00. I mighr have been able to purchase it at a much better price if I had been able to submit another bid. Additionaly, I received an email saying it was not too late to submit another bid, but that too woild not allow me to login and bid.
Thank you for the opportunity to address our customer’s additional concerns.When our customer contacted GoDaddy on February 14, 2018, they advised our support staff that they were unable to connect to the server following an update they had made on the server. As mentioned in our original response, our support staff was able to access the server using the same steps our customer had used in their attempts to connect to the server. With the server accessible, they were advised of the configuration issue referenced in our original response. Again, management of the server configuration is a customer responsibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. Contrary to the complainant’s understanding, while they may have added a new payment method to the account, this payment method was neither assigned by the complainant to the domain names in question nor assigned as an Alternate Payment Method. GoDaddy does not arbitrarily charge payment methods in a customer account. Account management is a customer responsibility. Additionally, GoDaddy customers can request to be added to GoDaddy’s Do Not Call List, either through updating their contact preferences in their customer account, or by contacting GoDaddy’s Customer Care Team to request their number be added to this list. GoDaddy customers are not added to this list by default.We understand this is a frustrating situation for the complainant, however it is unfair to ask GoDaddy to absorb the costs to re-acquire the domain in question due to a lack of action by the complainant.EDUCATION:The complainant may find the following help articles useful for managing their customer account:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729De...⇄ an Alternate Payment Method:https://www.godaddy.com/help/designating-an-alternate-payment-method-724T...⇄ you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer purchased a GoDaddy auctions membership via an online transaction on...
January 23, 2017. The domains in question that our customer listed were removed as the verification for the domain names was not approved. When listing a domain name, email notices are sent to the admin contact listed on the WHOIS for each domain to verify the domain name. However, none of the domains in question were verified, and as a result the listing was removed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer will need to verify the domains in question by reviewing the email sent to the admin contacts. Additionally, if our customer has any additional questions they can email our auctions team at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
We made several phone calls to cancel to subscription and as soon as we saw it on our credit card statement we called again to cancel and then we were told we had 48 hours.NOT BEFORE.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 7, 2016, with assistance from GoDaddy’s customer care team, our customer...
purchased a domain name with private registration, Search Engine Visibility, and an Office 365 email plan, each for respective 2-year terms.On January 24, 2017, our customer contacted our customer care team to request a pro-rated refund on the products in question. Our customer care team informed our customer that the products were no longer refund-eligible per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office understands this is a very unfortunate incident for our customer. As a one-time exception to GoDaddy’s refund policy, our office is willing to refund one year of the Search Engine Visibility, Office 365 email, and domain private registration, totaling $106.20, if the products are canceled by January 31, 2017. If our customer would like to take advantage of this offer, they may contact our office directly via email at [email protected] domain name in question is non-refundable. Our customer may find the following articles helpful:Cancel Products in my GoDaddy account:https://www.godaddy.com/help/cancel-products-in-my-godaddy-account-7468G...⇄ Refund Policy:http://x.co/refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On June 29, 2017, our customer purchased a Website Design Service plan for one-year...
term via phone with a representative. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s Website Builder product as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.Our Professional Website Services team has been working with our customer since that day to build the website they requested. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer spoke with a Professional Website Services Supervisor on August 15, 2017 and requested we work with their partner going forward. As of that call, our team is awaiting the agreed upon contact information so the website build can continue. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 21, 2007, our customer purchased a domain name registration for a 10-year...
term, via online transaction with no assistance from GoDaddy's Customer Care Team.On January 22, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 10-year term. Between the dates of October 23, 2016 and January 16, 2017, five renewal notifications were sent to our customer to inform them the expiring item would be renewed in accordance with the account settings unless additional action was taken.GoDaddy received no contact from our customer in 2008 requesting the domain in question be cancelled or that automatic renewal be disabled.RESOLUTION:GoDaddy renewed the domain in question in good faith, and attempted to proactively notify our customer prior to renewal. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof. Account management, including contact information and renewal settings, are a customer responsibility.A chargeback has been initiated against the domain in question, withdrawing funds paid to GoDaddy. As such, the final decision on whether our customer’s funds are returned to them lies with their financial institution.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 24, 2016, our customer purchased our WordPress Design and hosting services for...
a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using the WordPress application. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.Additionally, on May 24 and 25, 2016, our customer also purchased multiple domain name registrations with protected registration, Online Essentials email plan, and Premium Online Store all for a 3-year term. Our customer also added two more years to their WordPress hosting plan, and purchased an email migration, where GoDaddy’s Expert Services team migrates customer emails from one email platform to another for a set fee. The total of these purchases was $5876.08.Our customer was unhappy with the website after the initial design process and subsequent revisions and chose to cancel the project on July 20, 2016. Our customer was provided with a refund of the design services fee less 30%, per our refund policy, a total of $1749.99.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite our customer canceling their hosting plan outside of the 30-day refund eligibility window, we have refunded the purchased time of 3 years, a total of $539.64, as a one-time exception. All other products our customer has in their account are either still active or not refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspxThe information provided by the complainant locates multiple accounts within our system.With regards to the $15.17 transaction specified by the complainant within Account ‘A’; on January 16, 2010 the complainant purchased a domain name registration for a one-year term via an online transaction. This is for the period ending January 16, 2011.On January 16, 2011; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant however, the complainant’s financial institution declined payment. The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.GoDaddy sent renewal notices prior to the expiration date on:• October 18, 2010• November 17, 2010• December 17, 2010• January 1, 2011• January 11, 2011GoDaddy also sent notices after the expiration date on: • January 16, 2011 (Date of expiration and first failed renewal attempt)• January 21, 2011 (Second failed renewal attempt)• January 27, 2011 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 27, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question again upon expiration for a one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant’s financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:• October 17, 2011• November 16, 2011• December 16, 2011• December 31, 2011• January 10, 2011GoDaddy also sent notices after the expiration date on:• January 16, 2012 (Date of expiration and first failed renewal attempt)• January 20, 2012 (Second failed renewal attempt)• January 27, 2012 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 29, 2012 the complainant contacted our support team via email, stating the domain name renewals in Account ‘A’ were unwanted. Our support team requested a response with the proper validation information to allow them to disclose billing history information within the associated account. On January 16, 2013; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name for another one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant and the complainant’s financial institution declined payment. The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt. The domain name was ultimately canceled on February 26, 2013 due to non-payment.On July 21, 2015 the complainant responded to our support teams’ 2012 email disputing a transaction which had occurred within another GoDaddy account (Account ‘B’), sending that correspondence to a non-existent support venue. An auto-responder message was subsequently sent to the complainant with instructions to properly contact our support teams.With regards to the $30.34 transaction specified by the complainant within Account ‘B’; on July 18, 2014 the complainant purchased three domain name registrations via an online transaction. Two of the domain names were registered for a one-year term, period ending July 18, 2015 and one domain name for a two-year term, period ending July 18, 2016. On July 19, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew two of the domain name registrations, each for another one-year term and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 18, 2015• July 13, 2015These notices informed the complainant their domains would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy renewed the services upon expiration in accordance with each associated account’s renewal preferences. At no time had GoDaddy hindered the complainant’s ability to manage their product renewal preferences. Account management is a customer responsibility. The renewal transactions which occurred on January 27, 2011 and January 27, 2012 respectively within Account ‘A’ are non-refundable. However, the two domain name renewals which occurred on July 19, 2015 within Account ‘B’ are refundable per our Refund Policy, provided the domain names are canceled within 45-days of the renewal date. Once these domain names are canceled, the complainant may contact our 24/7 customer service teams to process the applicable refund. Education:The complainant may find the following articles helpful in managing their GoDaddy products and services:Managing Renewals for Products and Services –https://www.godaddy.com/help/managing-renewals-for-products-and-services-725C...⇄ Products –https://www.godaddy.com/help/canceling-products-7468Refund Policy –https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy