Written correspondence has be sent to Godaddy.com as instructed by the phone operator. As far a managing preferences online on my account I have seen no option available to cancel the account. A furthermore when speaking to your company representative they informed me that the only way to deactivate the account was to write a letter requesting the account be deactivated. I have done this already. Please advise the company to keep a lookout for the letter.
Dear Revdex.com, Thank you for your service and the Godaddy correspondence dated 4/15/16.Contrary to Terri Heman of Godaddy claims, we took an active role in managing our account settings and by turned off the automatic-renewal feature in Nov. to avoid product renewal so that renewal fees could not be charged to our credit card payment method on file before it was set to expire. According to Godaddy’s terms and agreement, there are no further action required on our part, however, we went further.Godaddy Terms:“NOTE: Unless you have specifically selected the manual renewal option, your purchase includes enrollment in our automatic renewal service. This keeps your products up and running by automatically charging the then-current renewal fees to your payment method on file just before they're set to expire, with no further action on your part. You may cancel this service at any time by turning off the auto-renewal feature in your GoDaddy account.”(Please see attached proof of settings).Ignoring our account’s preferences, our refusal to set our account to auto-renew, our verbal over-the-phone instructions to Godaddy not to renew any expiring or existing product and services and to cancel all activity and relationship with them, Godaddy used unethical business practice to take unauthorized money for non-renewed product and services anyway. Even after filing this Revdex.com report, Terri H[redacted] of the CEO office of Godaddy refers to us in her Revdex.com reply as, “customer” instead of, “former customer.” We wish this Revdex.com complaint to serve as a cease and desist notice to Godaddy from taken any future monies from our bank account and request they delete any credit card and bank info they have on file on us as their former customer. [redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 10, 2016, our customer purchased GoDaddy’s Website Builder Business plan...
for one year via an online order. Their purchase of our Website Builder plan included one year free of our Starter Email. Our customer also purchased GoDaddy’s Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration. On November 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder Business and Starter Email plans and did so in a good faith effort to honor its agreements with our customer. There are no recurring fees with Domain Buy Service. Our customer contacted GoDaddy the same day and in accordance with our Refund Policy, was provided a refund for the November 10, 2017 renewal. Their refund request for the November 10, 2016 order was denied. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per the aforementioned Refund Policy, Domain Buy Service is ineligible for a refund once customers submit bids for the domain in which they are interested. Annual Website Builder plans are refundable for thirty days from the date of purchase or renewal. Our customer submitted bids for the domain they wanted and their refund request occurred one year after the order was placed. As such, GoDaddy will not be refunding the order from November 10, 2016.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 25, 2010, the complainant purchased the domain in question via online transaction for a one year term. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The domain name and Protected Registration service has automatically renewed yearly on its expiration date, per the complainant’s account settings.On August 25, 2015, GoDaddy was instructed to automatically renew the complainant's domain per their account preferences and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant’s financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• July 26, 2015 at 10:11 AM (30-day notice)• August 20, 2015 at 5:33 AM (5-day notice)GoDaddy also sent notices after the expiration date on:• August 26, 2015 at 2:55 AM (day 1 of expiration)• August 30, 2015 at 3:47 AMAdditionally, GoDaddy’s Customer Development Team attempted to proactively reach the complainant via phone on August 27, 2015 but were unable to connect with them; leaving an automated voicemail.On September 2, 2015, the payment method on file was updated automatically via a credit card updater service. GoDaddy participates in card updater services supported by the complainant’s financial institution which may automatically update expired payment methods without the complainant taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above.On September 6, 2015 at 4:15 AM, the domain and Protected Registration service in question renewed automatically per the complainant’s account preferences. The complainant contacted GoDaddy on September 30, 2015, and was provided the correct information on how to remove the Protected Registration from the domain name. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since submitted the requested documentation, and the Protected Registration for the domain has been removed. The complainant has initiated a chargeback with their financial institution, and we are currently unable to provide any refunds until this chargeback has been resolved. If the complainant resolves their chargeback complaint, our Billing team may be able to assist them with receiving a refund, provided the domain in question is canceled within 45 days of its automatic renewal.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer’s concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 31, 2016 our customer contacted our customer care team after experiencing a...
problem connecting via FTP to a hosting plan they had been utilizing.As with all service providers, GoDaddy had unexpected technical issues that has affected our customer. The hosting connection issue our customer mentioned is being vigorously investigated by our hosting administrators in attempt to resolve the matter and minimize its impact. Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. As a temporary work-around, it is recommended our customer attempt to utilize SFTP (Secure File Transfer Protocol) along with their hosting login credentials to connect to the affected hosting plan. The use of port 22 will also be required to connect to their hosting account using SFTP. We welcome the opportunity to speak with our customer and encourage them to contact our office directly.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 12, 2017, our customer was notified via email of improper usages of their...
hosting account; our customer has been using their hosting account as a file repository, adversely affecting other customers on the same hosting server. This notification indicated our customer would need to bring their hosting account into compliance by September 19, 2017. Our hosting teams again notified our customer via email on September 19, 2017 of the continued issues with their hosted files. While some action had been taken by our customer, it was not enough to bring their hosted file content into compliance, and as such, the hosting account in question was suspended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of files. Our customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files. Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement. Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server. Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. GoDaddy has honored its agreements, working with the account holder and complainant to the best of our ability in an attempt to construct the website that they have specified. At times, the complainant and account holder have provided our design team with conflicting input, feedback, and decision making regarding this website. In an attempt to resolve differences between the information provided by the account holder and complainant GoDaddy has provided goodwill gestures of 5 additional hours of site revision at no cost and four additional four-months of service at no cost. GoDaddy will not continue to absorb the costs associated with the complainant and account holders’ website development. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 4,...
2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phone. At the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, 2015 by our customer via a support representative over the phone. In accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customer. Courtesy renewal confirmation emails have been sent after each monthly billing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewing. No additional products or services were canceled from the account. The transactions in question are beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. If our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billing. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxUpon registering domain names, our customer added Protected Registration service. This is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until this service is canceled by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and signed form via our webpage at https://cancelpr.com to our Domain Services Department.In accordance with the service our customer added to their domains, GoDaddy was instructed to automatically renew each domain upon expiration, and did so in a good faith effort to honor its agreements with our customer. On September 24, 2014 and March 4, 2016 our customer was provided correct instructions to cancel the protection service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domains from being canceled without proof of identification. Once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On May 7, 2014 the complainant purchased a domain name registration for a one-year term via an online transaction. This is for the period ending May 7, 2015.On May 8, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• February 6, 2015• March 8, 2015• April 7, 2015• April 22, 2015• May 2, 2015GoDaddy also sent notices after the expiration date on:• May 8, 2015• May 12, 2015• May 19, 2015On the day the domain name expired; in this case May 7, 2015, the complainant's agreed and purchased term of domain registration ended. After an 18-day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain, discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibility. While we make a best effort to partner in our customer's success they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception have waived the redemption fee for the domain name in question. The complainant has expressed their satisfaction with this outcome and has stated they consider this matter to be resolved.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? [redacted]
Can I renew my domain name after it expires? [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11182112, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This should be completely illegal. GoDaddy drafted funds from a credit card that was 2 years expired. I disputed the charge with the Bank of my credit card and they investigated what GoDaddy had done. After research, the Bank found that the payment was completely unwarranted and revoked it. GoDaddy does not want to be accountable for this and has somehow faulted me for not wanting to pay them twice for my services. I made payment to the account with my debit card in good faith because I saw that the credit card was expired. I had no intentions of making two payments to the account. I was also not aware that GoDaddy’s system is set up so that you cannot delete a card after you use it because it is tied to your account regardless to if you will be renewing with GoDaddy or not. GoDaddy has shown that when the card expires, GoDaddy drafts from it in its expired condition without your authorization. I have also Googled and found that GoDaddy has done this to numerous people in the past and still doing it to date. This is corporate bullying and GoDaddy should be stopped! I have lost all of my payment to my hosting plus GoDaddy has suspended my account and charging me $50 for not giving back a payment from a card that they took charges from that the bank has revoked and determined them to be at fault. All customers of this company should be warned. Amazingly, GoDaddy has deleted the card from their database, after I made complaints and informed them that I would seek legal advice, which has removed the evidence of what they did. I say this because they will not delete any card, valid or expired, once you use it.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant first contacted GoDaddy’s Customer Care Center via online chat on August 7, 2015 regarding errors being received by visitors to their website. As an immediate resolution could not be reached, the matter was escalated to our advanced teams for further review. On August 12, 2015 it was identified the problem the complainant experienced was due to their website scripting.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, the hosting plan which the complainant purchased is functioning as specified. Support for customer scripting is outside of GoDaddy’s Statement of Support.Should the complainant elect to cancel their hosting plan GoDaddy will, as a one-time exception to our Refund Policy, refund any unused months.EDUCATION:The complainant might find the following information useful. GoDaddy Statement of Supporthttps://www.godaddy.com/help/godaddy-statement-of-support-9522Refund Policyhttps://www.godaddy.com/help/refund-policy-8849Wikipedia HTTP 404https://en.wikipedia.org/wiki/HTTP_404Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We stand by our previous response. Over the previous 2 years GoDaddy’s Professional Web Design Team has had multiple interactions with the complainant. GoDaddy has attempted to work with the complainant to the best of our ability and satisfy their design needs. The complainant did not provide our design team with sufficient material to develop the website they desired.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 7, 2015, our customer purchased an cPanel shared hosting plan for a 10-year...
term with assistance from GoDaddy’s customer care. On November 3, 2016, the customer reached out to GoDaddy’s support teams for assistance with installing a SSL certificate to their hosting account. As the issue needed to be addressed by our hosting admins an escalation was created. Our customer continued to call in and was informed that our hosting teams were working on the issue but it was taking longer than normal.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Before our teams resolved the issue our customer moved their site to a different hosting provider. Our customer was correctly advised they were no longer eligible for a refund for the hosting, but was provided refunds for other eligible products. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 9, 2015 at their request a member of our Management Team reached out to the complainant. The complainant would not work with them and stated their intention to escalate their concerns.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have attempted to work with the complainant to the best of our ability to satisfy their needs and appreciate their candid feedback about our service levels. This feedback will be used to ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our review of the complainant’s interactions have also shown that they have continued to request support outside of our scope service. EDUCATION:The complainant may wish to review GoDaddy’s Statement of Support:https://support.godaddy.com/help/article/9522/godaddy-statement-of-suppo...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. On two distinct occasions within a 10-minute window, our customer placed a manual order via online transaction to renew their domain names for one-year terms.To add further clarification, following the first manual renewal of the domain names by our customer, there was a separate order in which our customer placed a manual renewal via online transaction renewing their hosting service for a one-month term. Following the manual renewal of their hosting service, our customer placed the second manual charge renewing the domain names in question for an additional one-year terms. In total, there were three separate charges placed on the account by our customer via online transactions.The current expiration year for both domain names in question is 2019. Once domains have been renewed, GoDaddy cannot remove time from the domains.If our customer wishes to reactivate these domain names, the original funds totaling $32.34 must be paid in full, plus a $50 USD administrative fee.If our customer reverses the chargeback with their financial institution, they may contact us to reactivate their products and as a gesture of goodwill, we will waive the $50 USD administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Written correspondence has be sent to Godaddy.com as instructed by the phone operator. As far a managing preferences online on my account I have seen no option available to cancel the account. A furthermore when speaking to your company representative they informed me that the only way to deactivate the account was to write a letter requesting the account be deactivated. I have done this already. Please advise the company to keep a lookout for the letter.
Dear Revdex.com, Thank you for your service and the Godaddy correspondence dated 4/15/16.Contrary to Terri Heman of Godaddy claims, we took an active role in managing our account settings and by turned off the automatic-renewal feature in Nov. to avoid product renewal so that renewal fees could not be charged to our credit card payment method on file before it was set to expire. According to Godaddy’s terms and agreement, there are no further action required on our part, however, we went further.Godaddy Terms:“NOTE: Unless you have specifically selected the manual renewal option, your purchase includes enrollment in our automatic renewal service. This keeps your products up and running by automatically charging the then-current renewal fees to your payment method on file just before they're set to expire, with no further action on your part. You may cancel this service at any time by turning off the auto-renewal feature in your GoDaddy account.”(Please see attached proof of settings).Ignoring our account’s preferences, our refusal to set our account to auto-renew, our verbal over-the-phone instructions to Godaddy not to renew any expiring or existing product and services and to cancel all activity and relationship with them, Godaddy used unethical business practice to take unauthorized money for non-renewed product and services anyway. Even after filing this Revdex.com report, Terri H[redacted] of the CEO office of Godaddy refers to us in her Revdex.com reply as, “customer” instead of, “former customer.” We wish this Revdex.com complaint to serve as a cease and desist notice to Godaddy from taken any future monies from our bank account and request they delete any credit card and bank info they have on file on us as their former customer. [redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 10, 2016, our customer purchased GoDaddy’s Website Builder Business plan...
for one year via an online order. Their purchase of our Website Builder plan included one year free of our Starter Email. Our customer also purchased GoDaddy’s Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration. On November 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder Business and Starter Email plans and did so in a good faith effort to honor its agreements with our customer. There are no recurring fees with Domain Buy Service. Our customer contacted GoDaddy the same day and in accordance with our Refund Policy, was provided a refund for the November 10, 2017 renewal. Their refund request for the November 10, 2016 order was denied. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per the aforementioned Refund Policy, Domain Buy Service is ineligible for a refund once customers submit bids for the domain in which they are interested. Annual Website Builder plans are refundable for thirty days from the date of purchase or renewal. Our customer submitted bids for the domain they wanted and their refund request occurred one year after the order was placed. As such, GoDaddy will not be refunding the order from November 10, 2016.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 25, 2010, the complainant purchased the domain in question via online transaction for a one year term. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The domain name and Protected Registration service has automatically renewed yearly on its expiration date, per the complainant’s account settings.On August 25, 2015, GoDaddy was instructed to automatically renew the complainant's domain per their account preferences and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant’s financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:• July 26, 2015 at 10:11 AM (30-day notice)• August 20, 2015 at 5:33 AM (5-day notice)GoDaddy also sent notices after the expiration date on:• August 26, 2015 at 2:55 AM (day 1 of expiration)• August 30, 2015 at 3:47 AMAdditionally, GoDaddy’s Customer Development Team attempted to proactively reach the complainant via phone on August 27, 2015 but were unable to connect with them; leaving an automated voicemail.On September 2, 2015, the payment method on file was updated automatically via a credit card updater service. GoDaddy participates in card updater services supported by the complainant’s financial institution which may automatically update expired payment methods without the complainant taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above.On September 6, 2015 at 4:15 AM, the domain and Protected Registration service in question renewed automatically per the complainant’s account preferences. The complainant contacted GoDaddy on September 30, 2015, and was provided the correct information on how to remove the Protected Registration from the domain name. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since submitted the requested documentation, and the Protected Registration for the domain has been removed. The complainant has initiated a chargeback with their financial institution, and we are currently unable to provide any refunds until this chargeback has been resolved. If the complainant resolves their chargeback complaint, our Billing team may be able to assist them with receiving a refund, provided the domain in question is canceled within 45 days of its automatic renewal.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is not entirely true. I have proof.
Thank you for the opportunity to address our customer’s concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On July 31, 2016 our customer contacted our customer care team after experiencing a...
problem connecting via FTP to a hosting plan they had been utilizing.As with all service providers, GoDaddy had unexpected technical issues that has affected our customer. The hosting connection issue our customer mentioned is being vigorously investigated by our hosting administrators in attempt to resolve the matter and minimize its impact. Our office has attempted to connect with our customer via phone to discuss their concerns and have been unsuccessful. As a temporary work-around, it is recommended our customer attempt to utilize SFTP (Secure File Transfer Protocol) along with their hosting login credentials to connect to the affected hosting plan. The use of port 22 will also be required to connect to their hosting account using SFTP. We welcome the opportunity to speak with our customer and encourage them to contact our office directly.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On September 12, 2017, our customer was notified via email of improper usages of their...
hosting account; our customer has been using their hosting account as a file repository, adversely affecting other customers on the same hosting server. This notification indicated our customer would need to bring their hosting account into compliance by September 19, 2017. Our hosting teams again notified our customer via email on September 19, 2017 of the continued issues with their hosted files. While some action had been taken by our customer, it was not enough to bring their hosted file content into compliance, and as such, the hosting account in question was suspended.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of files. Our customer has access to their hosted content via FTP and via the Plesk Control Panel to access and remove unnecessary files. Our customer will need to remove files, and respond to our hosting teams with specific details of steps taken to prevent further recurrence in order to be considered for reinstatement. Alternatively, our customer can cancel their hosting to receive a refund to their original payment method or as In-Store Credit to use toward purchase of a compatible hosting plan, such as a dedicated server. Our Customer Care teams can assist with a refund or server purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.We stand by our previous response. GoDaddy has honored its agreements, working with the account holder and complainant to the best of our ability in an attempt to construct the website that they have specified. At times, the complainant and account holder have provided our design team with conflicting input, feedback, and decision making regarding this website. In an attempt to resolve differences between the information provided by the account holder and complainant GoDaddy has provided goodwill gestures of 5 additional hours of site revision at no cost and four additional four-months of service at no cost. GoDaddy will not continue to absorb the costs associated with the complainant and account holders’ website development. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 4,...
2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phone. At the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, 2015 by our customer via a support representative over the phone. In accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customer. Courtesy renewal confirmation emails have been sent after each monthly billing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewing. No additional products or services were canceled from the account. The transactions in question are beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. If our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billing. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...
https://www.godaddy.com/legal-agreements.aspxUpon registering domain names, our customer added Protected Registration service. This is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until this service is canceled by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and signed form via our webpage at https://cancelpr.com to our Domain Services Department.In accordance with the service our customer added to their domains, GoDaddy was instructed to automatically renew each domain upon expiration, and did so in a good faith effort to honor its agreements with our customer. On September 24, 2014 and March 4, 2016 our customer was provided correct instructions to cancel the protection service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domains from being canceled without proof of identification. Once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On May 7, 2014 the complainant purchased a domain name registration for a one-year term via an online transaction. This is for the period ending May 7, 2015.On May 8, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• February 6, 2015• March 8, 2015• April 7, 2015• April 22, 2015• May 2, 2015GoDaddy also sent notices after the expiration date on:• May 8, 2015• May 12, 2015• May 19, 2015On the day the domain name expired; in this case May 7, 2015, the complainant's agreed and purchased term of domain registration ended. After an 18-day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain, discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibility. While we make a best effort to partner in our customer's success they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception have waived the redemption fee for the domain name in question. The complainant has expressed their satisfaction with this outcome and has stated they consider this matter to be resolved.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? [redacted]
Can I renew my domain name after it expires? [redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11182112, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This should be completely illegal. GoDaddy drafted funds from a credit card that was 2 years expired. I disputed the charge with the Bank of my credit card and they investigated what GoDaddy had done. After research, the Bank found that the payment was completely unwarranted and revoked it. GoDaddy does not want to be accountable for this and has somehow faulted me for not wanting to pay them twice for my services. I made payment to the account with my debit card in good faith because I saw that the credit card was expired. I had no intentions of making two payments to the account. I was also not aware that GoDaddy’s system is set up so that you cannot delete a card after you use it because it is tied to your account regardless to if you will be renewing with GoDaddy or not. GoDaddy has shown that when the card expires, GoDaddy drafts from it in its expired condition without your authorization. I have also Googled and found that GoDaddy has done this to numerous people in the past and still doing it to date. This is corporate bullying and GoDaddy should be stopped! I have lost all of my payment to my hosting plus GoDaddy has suspended my account and charging me $50 for not giving back a payment from a card that they took charges from that the bank has revoked and determined them to be at fault. All customers of this company should be warned. Amazingly, GoDaddy has deleted the card from their database, after I made complaints and informed them that I would seek legal advice, which has removed the evidence of what they did. I say this because they will not delete any card, valid or expired, once you use it.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant first contacted GoDaddy’s Customer Care Center via online chat on August 7, 2015 regarding errors being received by visitors to their website. As an immediate resolution could not be reached, the matter was escalated to our advanced teams for further review. On August 12, 2015 it was identified the problem the complainant experienced was due to their website scripting.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Specifically, the hosting plan which the complainant purchased is functioning as specified. Support for customer scripting is outside of GoDaddy’s Statement of Support.Should the complainant elect to cancel their hosting plan GoDaddy will, as a one-time exception to our Refund Policy, refund any unused months.EDUCATION:The complainant might find the following information useful. GoDaddy Statement of Supporthttps://www.godaddy.com/help/godaddy-statement-of-support-9522Refund Policyhttps://www.godaddy.com/help/refund-policy-8849Wikipedia HTTP 404https://en.wikipedia.org/wiki/HTTP_404Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We stand by our previous response. Over the previous 2 years GoDaddy’s Professional Web Design Team has had multiple interactions with the complainant. GoDaddy has attempted to work with the complainant to the best of our ability and satisfy their design needs. The complainant did not provide our design team with sufficient material to develop the website they desired.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 7, 2015, our customer purchased an cPanel shared hosting plan for a 10-year...
term with assistance from GoDaddy’s customer care. On November 3, 2016, the customer reached out to GoDaddy’s support teams for assistance with installing a SSL certificate to their hosting account. As the issue needed to be addressed by our hosting admins an escalation was created. Our customer continued to call in and was informed that our hosting teams were working on the issue but it was taking longer than normal.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Before our teams resolved the issue our customer moved their site to a different hosting provider. Our customer was correctly advised they were no longer eligible for a refund for the hosting, but was provided refunds for other eligible products. Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 9, 2015 at their request a member of our Management Team reached out to the complainant. The complainant would not work with them and stated their intention to escalate their concerns.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. We have attempted to work with the complainant to the best of our ability to satisfy their needs and appreciate their candid feedback about our service levels. This feedback will be used to ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Our review of the complainant’s interactions have also shown that they have continued to request support outside of our scope service. EDUCATION:The complainant may wish to review GoDaddy’s Statement of Support:https://support.godaddy.com/help/article/9522/godaddy-statement-of-suppo...⇄ you again for the opportunity to address the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260 Phone: ###-###-#### Fax: ###-###-####
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. On two distinct occasions within a 10-minute window, our customer placed a manual order via online transaction to renew their domain names for one-year terms.To add further clarification, following the first manual renewal of the domain names by our customer, there was a separate order in which our customer placed a manual renewal via online transaction renewing their hosting service for a one-month term. Following the manual renewal of their hosting service, our customer placed the second manual charge renewing the domain names in question for an additional one-year terms. In total, there were three separate charges placed on the account by our customer via online transactions.The current expiration year for both domain names in question is 2019. Once domains have been renewed, GoDaddy cannot remove time from the domains.If our customer wishes to reactivate these domain names, the original funds totaling $32.34 must be paid in full, plus a $50 USD administrative fee.If our customer reverses the chargeback with their financial institution, they may contact us to reactivate their products and as a gesture of goodwill, we will waive the $50 USD administrative fee.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy