Hello,Thanks for reaching out to me and allowing me to resubmit my statement, my submission was sent in error originallyI reject the business response As a previous customer of GoDaddy I was guided into making several changes after asking questions GoDaddy and Web.com they have some sort of policy where you text or call them on the phone and they assist you in making changes to your account whether or not you understand the benefits of the purchases They are in the customer service sector and their job is to get you to spend money and offer you more products regardless if you need the services or purchases at that moment I am requesting a refund on my remaining balance for the months that I did and do not wish to useAs I was on phone and being coach along no I did not realize the expiration date to my funds in which if I felt as if my goal was not working out I would have cancelled within the given time frame Potential customers be aware when doing business over the phone there are so many things being said and as I did had so many things going through my mind that the refund policies get lost in your transactions I do not like how I was treated after requesting to end this business relationship and as any unhappy customer would no longer wish to remain in business or associated with the brand GoDaddy As the website did work in good faith I do not wish to carry on
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: [redacted] As part of the above agreements, and in conjunction with GoDaddy's refund policy, hosting and calendar purchases are only refundable within days of original registration Our customer purchased both products in September of We appreciate the customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service As a one-time exception we have cashed out the current In Store Credit amount of $Our customer should receive the refund in 5-business days and it will be returned to the original payment methodGoing forward all refund requests will strictly follow our Refund Policy, without exception Education: GoDaddy’s Refund Policy can be viewed online at the link below [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014, the complainant purchased a domain name registration for a one year term via online transaction This is for the period ending November 11, During this transaction, the complainant opted to add GoDaddy’s Protected Registration service to the domain in question Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 13, 2015, GoDaddy was instructed to automatically renew the domain and protected registration service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• August 14, 2015• September 13, 2015• October 13, 2015• October 28, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.The complainant subsequently called GoDaddy’s customer care center on November 13, and November 14, respectively inquiring about the domain renewal in question, and were provided proper information regarding the Protected Registration service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service has functioned as advertised, keeping the domain from being canceled without proof of identification If the complainant does not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo IDThis affidavit will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.The complainant has been advised of the information needed to cancel the Protected Registration service, and it is their responsibility to submit the requested documentation.As the complainant has indicated they do not wish to receive calls from GoDaddy, we have honored their request and placed their account on GoDaddy’s Do Not Call list We have also unsubscribed their email address from company promotional mailing lists as of today's datePlease note that they may continue to receive promotional marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request For domain name renewals, we are required by ICANN policy to send notifications, and there is not a way to opt-out of these messages These notices are not for marketing or promotional purposes, but instead are direct account specific notifications.EDUCATION:The complainant may find the following information helpful:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729Ca...⇄ Protected Registration:https://www.godaddy.com/help/canceling-protected-registration-1292R...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wantedIt was not simply a matter of GoDaddy following its corporate proceduresI want full resolutionI want my name removed from the WhoIs database, and I do not want any connection with this domain ( [redacted] ) that I never purchasedIf you go to the WhoIs listing ( [redacted] ) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call listI have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn February 20, 2015, our customer was provided with an Economy cPanel Hosting plan for a year term at no costThis was provided as a one-time courtesy to aid our customer after their previous website was cancelledOn February 20, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent a renewal notice prior to the expiration date on February 10, 2017, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenOur customer contacted GoDaddy’s Customer Care team on September 4, to request a full refund for the renewal of the hosting plan, and was informed the hosting plan was no longer refund-eligibleRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: [redacted] Thank you again for the opportunity to address the concerns presented by our customerKindest regards, John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 10, 2017, our customer contacted GoDaddy and purchased a Website Design packageOn April 20, 2017, our Design Team attempted to contact our customer via email and phone to advise the first draft of the site was ready for review.On April 25, 2017, GoDaddy sent our customer a second email to let them know their site was ready for reviewThis email advised them there would be a period of downtime once their domain was associated with the new siteAfter this email was sent, our customer contacted GoDaddy to review their site and share changes they wanted.On May 3, 2017, our customer was notified their changes were completed.On May 25, 2017, our customer contacted GoDaddy to find out why changes they had requested since May were not madeOur customer had been responding to a closed work order and their messages were not receivedOur Design Team educated our customer on how to request changes to the siteSubsequent changes requested by our customer were completed in a timely manner.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer had the opportunity to cancel the Website Design service and request a refund while still eligibleInstead, our Design Team completed the requested work and our customer chose to publish their sitePer our Refund Policy, Website Design Services are not refundable once the work has been completedWhile our customer was advised of site downtime in the April email mentioned above, they have been provided one year of hosting at no cost, and we are unable to provide further refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
It is clear in my original complaint that GoDaddy charged my account even though I had terminated my website with themGoDaddy gave me nothing for the money they chargedThey simply took the money for no service renderedIt is also clear from their own website that they were trying to sell the domain to someone else.They explanation given by them does not live up to the basic tenement of a contract Any contract, to be valid, has to have "Consideration" The meaning of "Consideration" means both parties have to give something in return for what is received In other words you cannot take money from someone when no service or product is exchanged for the funds receivedI believe GODaddy is probably earning millions from this deceptive business practice I know that the Revdex.com works on behalf of the businesses it receives dues from but it's goals are admirableSincerely, [redacted]
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with usThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 5, our customer contacted our Hosting Support teams regarding an error received when moving website content from a cPanel shared hosting plan to a Virtual Private Server (VPS) located within the same account The issue of an empty folder being copied from the shared hosting to the VPS was identified and a restoration of the website to the shared hosting plan offered, accepted, and initiatedOnce the restoration was started, our customer indicated they did not want the website content restored to the cPanel hosting, but to the VPS During this move, our teams encountered a technical issue and needed to re-initiate the restore processWhen the restoration was nearly complete, our customer requested the restoration be ceasedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountGoDaddy does not compensate for potential lost business or website rebuilds needed as a result of not having a current backupAdditionally, the issue of email being down was quickly resolved with a nameserver updateThe domain name was pointed to the VPS and email functionality was restoredOur office previously offered a month renewal of the VPS at no charge to our customerIf our customer would like to accept that offer, they may connect with us directly at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 8, during an online transaction the complainant purchased a Business Website Builder plan for a one year termThe promotional offer the complaint selected for this purchase included a domain name, Office Starter Email and SSL CertificateThe complainant has expressed dissatisfaction with their websites rankings in various search engines and requested a refundRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as Google, Bing and YahooThey can see this online by simply visiting Google or Yahoo and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domainGoogle, Bing and Yahoo have all indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.The complainant may wish to add GoDaddy's Search Engine Visibility to their WebsiteSearch Engine Visibity is a do-it-yourself tool that improves a website’s Search Engine Optimization (SEO)It helps you raise the website’s rank on search engines, to drive more traffic to a site, and improve the website’s visibility on the world’s top search engines like Google®, Bing® and Yahoo®.Should the complainant desire to cancel their GoDaddy products we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our Refund PolicyEDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Set Up Search Engine Visibilityhttps://www.godaddy.com/help/set-up-search-engine-visibility-15825Canc...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M [redacted] Office of the CEO - [email protected] [redacted] ***###-###-#### Phone###-###-#### Fax
I do not agree with the company (GoDaddy), and I am sadly not surprised at their responseGoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethicalIt has always been said that it is easier to keep a current customer than obtain a new oneI am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor serviceTerms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreatedI'm not sure how these people sleep at nightThey must be monstersOverall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpfulThis seems to be the norm at GoDaddy and its cultureI WILL transfer all my domains to its competitor and move forwardI guess this is why BlueHost and others have been highly recommended for years by top companies, including Word PressThis company should be embarrassed by the way it treats customersIt is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tacticsUnfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lionsPlease file this as unsatisfied and unresolved I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotionThis company should stop using misleading pitches and own what they doThank you
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 2016, our customer purchased a Basic Reseller plan for a three-year term via an online transactionA reseller plan allows customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.On March 2016, our customer contacted GoDaddy’s support teams to inquire on cancelling and refunding their Reseller planAt that time, the customer was informed that per GoDaddy’s Refund Policy there were no applicable refunds.Contrary to the customer’s complaint, our customer called GoDaddy twice since purchasing the reseller plan and in neither interaction did the customer indicate they were charged twice for the planThe customer was only charged once for the plan in question and they may review their order history to see any and all charged made on their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer did not contact GoDaddy until after the timeframe had passed to receive a refundAs such there are no applicable refunds for the Reseller account.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policyFind your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 27, our customer purchased a Website Builder, SSL Certificate and Office Email Plan, each for a one year term during an online transactionOn August 27, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the SSL Certificate for a one year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer renewal notices via email prior to the renewal of the SSL CertificateThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 30, our customer contacted our customer support teamAt that time they did not validate their accountOn September 27, our customer cancelled all remaining products in their GoDaddy accountRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is requesting a refund for the canceled products, however these products are beyond the time frame specified in our Refund PolicyThe Refund Policy can be reviewed at https://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Upon purchase of the domain names, the customer acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted] The domain in question expired on April 14, Per our customer's account preferences, Go Daddy was instructed to automatically renew the customer's domain however; the credit card associated with the renewal was invalidGo Daddy must rely upon its customers for information that we would otherwise be unaware of, such as the issuance of a new credit cardGoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• March 5, 2015• March 12, 2015• March 27, 2015• April 10, 2015GoDaddy also sent notices after the expiration date indicating the product renewal failed and additional action by the customer was required on the following dates:• April 15, 2015• April 19, 2015• April 26, 2015GoDaddy provided a 42-day grace period after the expiration date however, the customer did not renew the domain and it followed the lifecycle and was acquired by another partyAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld all agreements with the customer in good faithAdditionally, GoDaddy sent renewal notifications prior to the domain's expiration date, at the time of the failed billing and after failed billingGoDaddy also provided a 42-day grace period to the customer.As the domain name correctly followed the expiration life-cycle and was acquired by another party through legitimate means, GoDaddy is unable to get the domain name back for the customerThey will need to contact the current registrant directly and discuss any options for obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful:What happens after domain names expire: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseContrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possessionGoDaddy does not own the domain and did not place it on the auction websiteIf the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’ [redacted] Office of the CEO - GoDaddy
Would like to be provided the transcripts showing when and how you reached out to me Also, I would like to see the records for GoDaddy Buy Agents reaching out to the domain owner Took me minutes to contact the owner and figure out what was going on My email and phone records show the repeated attempts at reaching this department for an update Own up to your company's flaw in this department, reimburse the customer, and fix the issue Very simple solution to correct the issueBusiness Is $really worth someone spreading GoDaddy bad business practices through a few 100K people online? Just own up for crying out loud
Go Daddy, specifically, Sean M [redacted] and I have spent at least hours on the phone on 4/and 4/ I was amazed with the first phone call on 4/and comment that Go Daddy has over charged me $+ and will be refunding those monies For I was originally told to make my web site mobile there would be a charge of $So, I find out that no it is not $300, it is $+ I was a little discouraged because of all the previous mishaps But I thought I might deal with this latter Today, 4/28, I get a message from Go-Daddy (Jason) to call to update my web site.This has been going on since Feb And I still do not know that the reason I got the phone call on 4/is because of my complaint with the Revdex.com I asked that question, but never got an answer
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 2011, the complainant registered the speciified domain name for a one-year term via an online transactionThis is for the period ending April 19, 2012.On February 1, the complainant manually renewed the domain name for a two-year term via an online transaction This is for the period ending April 19, 2014.On April 20, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question and attempted to do so in a good faith effort to honor its agreements with the customer However, the complainant’s financial institution declined payment and the complainant was notified by emailGoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• January 19, 2015• February 18, 2015• March 20, 2015• April 04, 2015• April 14, 2015GoDaddy also sent notices after expiration date on:• April 20, 2015• April 24, 2015• May 1, 2015These notices indicated the complainant would need to take action to avoid a loss of service.GoDaddy’s support teams also made multiple attempts to connect with the complainant to discuss the failed product renewal and was unsuccessful.On the domain name's expiration date, the complainant’s agreed and purchased term of domain registration endedAfter an 18-day grace period from time of expiration, GoDaddy charges an $redemption fee to redeem the domain, as discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibilityWhile we make a best effort to partner in the success of our customers, they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception offered to waive the redemption fee for the domain name in questionThe complainant was not able to address this while on the phone with us and we have noted their account accordingly The complainant may work with our support teams to renew their domainThis is a time sensitve matter; it is vital the complainant connects with our support teams as soon as possible to redeem the domain name.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ I renew my domain name after it expires? - https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-after-it...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have used Request for Change of Account / Email Update Form to no help.'on 12/30/14They have refused to help me Regards, [redacted]
In an essence, all web pages, images, photos and so on are files and need to be in a repositoryAll GoDaddy customers that have webpages are using GoDaddy as a repositoryEven emails needs a repositoryThe difference between a website and just a bunch of files is that websites have pages and these pages have links to the files (photos, videos, documents...), which is my case This is 2017, even the cheapest phone can take pictures in high resolution4K now is becoming the new standard and we have consumers cameras that can do 360º photos/videos, which use even more disk spaceThe demand for storage is only going to grow even moreGoDaddy should not be concerned about how their customers are implementing their websites, but concerned about keeping up with the technology that is out there By offering "Unlimited disk space" and restricting disk usage, GoDaddy is practicing advertisingI would like GoDaddy to explain how exactly my websites are affecting other customers and why storing webpages with low resolution photos is OK, but webpages with high resolution photos is to be using their service as repository
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Per their account preferences, GoDaddy was instructed to automatically renew two Website Builder plans purchased by our customer upon their respective monthly expiration dates and did so in a good faith effort to honor its agreements GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibilityWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website Our customer appears to have incorrectly setup the plan purchased by them on September 18, 2015, utilizing a non-registered domain name RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe services our customer purchased functioned as intended Our customer has since canceled the Website Builder plan purchased September 18, The refunds requested by our customer is not applicableHowever, as a one-time exception to our Refund Policy and goodwill gesture we have refunded the fees associated with the canceled plan in the amount of $Any further refund requests will only be processed in accordance with our Refund PolicyThank you again for the opportunity to address the concerns presented by our customerKindest regards,KayJay R***Office of the CEO - GoDaddy
Hello,Thanks for reaching out to me and allowing me to resubmit my statement, my submission was sent in error originallyI reject the business response As a previous customer of GoDaddy I was guided into making several changes after asking questions GoDaddy and Web.com they have some sort of policy where you text or call them on the phone and they assist you in making changes to your account whether or not you understand the benefits of the purchases They are in the customer service sector and their job is to get you to spend money and offer you more products regardless if you need the services or purchases at that moment I am requesting a refund on my remaining balance for the months that I did and do not wish to useAs I was on phone and being coach along no I did not realize the expiration date to my funds in which if I felt as if my goal was not working out I would have cancelled within the given time frame Potential customers be aware when doing business over the phone there are so many things being said and as I did had so many things going through my mind that the refund policies get lost in your transactions I do not like how I was treated after requesting to end this business relationship and as any unhappy customer would no longer wish to remain in business or associated with the brand GoDaddy As the website did work in good faith I do not wish to carry on
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following Our customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement • Hosting Agreement The latest version of these agreements may be found at: [redacted] As part of the above agreements, and in conjunction with GoDaddy's refund policy, hosting and calendar purchases are only refundable within days of original registration Our customer purchased both products in September of We appreciate the customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry Resolution: GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service As a one-time exception we have cashed out the current In Store Credit amount of $Our customer should receive the refund in 5-business days and it will be returned to the original payment methodGoing forward all refund requests will strictly follow our Refund Policy, without exception Education: GoDaddy’s Refund Policy can be viewed online at the link below [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014, the complainant purchased a domain name registration for a one year term via online transaction This is for the period ending November 11, During this transaction, the complainant opted to add GoDaddy’s Protected Registration service to the domain in question Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On November 13, 2015, GoDaddy was instructed to automatically renew the domain and protected registration service in question per the complainant’s account preferences and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• August 14, 2015• September 13, 2015• October 13, 2015• October 28, 2015These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.The complainant subsequently called GoDaddy’s customer care center on November 13, and November 14, respectively inquiring about the domain renewal in question, and were provided proper information regarding the Protected Registration service.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service has functioned as advertised, keeping the domain from being canceled without proof of identification If the complainant does not wish to provide a copy of their government-issued photo ID, GoDaddy will accept a notarized affidavit in lieu of their government-issued photo IDThis affidavit will need to state the complainant’s name and that they are requesting that the protected registration service be cancelled on the domain name in question.The complainant has been advised of the information needed to cancel the Protected Registration service, and it is their responsibility to submit the requested documentation.As the complainant has indicated they do not wish to receive calls from GoDaddy, we have honored their request and placed their account on GoDaddy’s Do Not Call list We have also unsubscribed their email address from company promotional mailing lists as of today's datePlease note that they may continue to receive promotional marketing emails from us for up to two weeks, based on mailings that were placed into queue prior to our receipt of their request For domain name renewals, we are required by ICANN policy to send notifications, and there is not a way to opt-out of these messages These notices are not for marketing or promotional purposes, but instead are direct account specific notifications.EDUCATION:The complainant may find the following information helpful:Managing Your Account Information:https://www.godaddy.com/help/managing-your-account-information-729Ca...⇄ Protected Registration:https://www.godaddy.com/help/canceling-protected-registration-1292R...⇄ Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In filing my complaint with the Revdex.com, I very clearly stated the resolution I wantedIt was not simply a matter of GoDaddy following its corporate proceduresI want full resolutionI want my name removed from the WhoIs database, and I do not want any connection with this domain ( [redacted] ) that I never purchasedIf you go to the WhoIs listing ( [redacted] ) it continues to show my contact information.I paid for privacy on the domain I did buy, and my phone number is on the national Do Not Call listI have in fact been contacted by vendors who want to do work on [redacted] - such activity is disruptive to my daily life, and it worries me who else has my phone number Regards, [redacted]
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn February 20, 2015, our customer was provided with an Economy cPanel Hosting plan for a year term at no costThis was provided as a one-time courtesy to aid our customer after their previous website was cancelledOn February 20, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent a renewal notice prior to the expiration date on February 10, 2017, informing our customer their expiring item would be renewed in accordance with their account settings unless additional action was takenOur customer contacted GoDaddy’s Customer Care team on September 4, to request a full refund for the renewal of the hosting plan, and was informed the hosting plan was no longer refund-eligibleRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility For our customer’s convenience, they may wish to review GoDaddy’s Refund Policy by visiting the following link: [redacted] Thank you again for the opportunity to address the concerns presented by our customerKindest regards, John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 10, 2017, our customer contacted GoDaddy and purchased a Website Design packageOn April 20, 2017, our Design Team attempted to contact our customer via email and phone to advise the first draft of the site was ready for review.On April 25, 2017, GoDaddy sent our customer a second email to let them know their site was ready for reviewThis email advised them there would be a period of downtime once their domain was associated with the new siteAfter this email was sent, our customer contacted GoDaddy to review their site and share changes they wanted.On May 3, 2017, our customer was notified their changes were completed.On May 25, 2017, our customer contacted GoDaddy to find out why changes they had requested since May were not madeOur customer had been responding to a closed work order and their messages were not receivedOur Design Team educated our customer on how to request changes to the siteSubsequent changes requested by our customer were completed in a timely manner.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer had the opportunity to cancel the Website Design service and request a refund while still eligibleInstead, our Design Team completed the requested work and our customer chose to publish their sitePer our Refund Policy, Website Design Services are not refundable once the work has been completedWhile our customer was advised of site downtime in the April email mentioned above, they have been provided one year of hosting at no cost, and we are unable to provide further refunds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
It is clear in my original complaint that GoDaddy charged my account even though I had terminated my website with themGoDaddy gave me nothing for the money they chargedThey simply took the money for no service renderedIt is also clear from their own website that they were trying to sell the domain to someone else.They explanation given by them does not live up to the basic tenement of a contract Any contract, to be valid, has to have "Consideration" The meaning of "Consideration" means both parties have to give something in return for what is received In other words you cannot take money from someone when no service or product is exchanged for the funds receivedI believe GODaddy is probably earning millions from this deceptive business practice I know that the Revdex.com works on behalf of the businesses it receives dues from but it's goals are admirableSincerely, [redacted]
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with usThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On May 5, our customer contacted our Hosting Support teams regarding an error received when moving website content from a cPanel shared hosting plan to a Virtual Private Server (VPS) located within the same account The issue of an empty folder being copied from the shared hosting to the VPS was identified and a restoration of the website to the shared hosting plan offered, accepted, and initiatedOnce the restoration was started, our customer indicated they did not want the website content restored to the cPanel hosting, but to the VPS During this move, our teams encountered a technical issue and needed to re-initiate the restore processWhen the restoration was nearly complete, our customer requested the restoration be ceasedRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting accountGoDaddy does not compensate for potential lost business or website rebuilds needed as a result of not having a current backupAdditionally, the issue of email being down was quickly resolved with a nameserver updateThe domain name was pointed to the VPS and email functionality was restoredOur office previously offered a month renewal of the VPS at no charge to our customerIf our customer would like to accept that offer, they may connect with us directly at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 8, during an online transaction the complainant purchased a Business Website Builder plan for a one year termThe promotional offer the complaint selected for this purchase included a domain name, Office Starter Email and SSL CertificateThe complainant has expressed dissatisfaction with their websites rankings in various search engines and requested a refundRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceThe GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as Google, Bing and YahooThey can see this online by simply visiting Google or Yahoo and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domainGoogle, Bing and Yahoo have all indexed multiple pages for the complainant’s siteIndexing (listing, linking to) the complainant’s website is established by this inspection.The complainant may wish to add GoDaddy's Search Engine Visibility to their WebsiteSearch Engine Visibity is a do-it-yourself tool that improves a website’s Search Engine Optimization (SEO)It helps you raise the website’s rank on search engines, to drive more traffic to a site, and improve the website’s visibility on the world’s top search engines like Google®, Bing® and Yahoo®.Should the complainant desire to cancel their GoDaddy products we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our Refund PolicyEDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Set Up Search Engine Visibilityhttps://www.godaddy.com/help/set-up-search-engine-visibility-15825Canc...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,John M [redacted] Office of the CEO - [email protected] [redacted] ***###-###-#### Phone###-###-#### Fax
I do not agree with the company (GoDaddy), and I am sadly not surprised at their responseGoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethicalIt has always been said that it is easier to keep a current customer than obtain a new oneI am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor serviceTerms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreatedI'm not sure how these people sleep at nightThey must be monstersOverall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpfulThis seems to be the norm at GoDaddy and its cultureI WILL transfer all my domains to its competitor and move forwardI guess this is why BlueHost and others have been highly recommended for years by top companies, including Word PressThis company should be embarrassed by the way it treats customersIt is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tacticsUnfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lionsPlease file this as unsatisfied and unresolved I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotionThis company should stop using misleading pitches and own what they doThank you
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 2016, our customer purchased a Basic Reseller plan for a three-year term via an online transactionA reseller plan allows customers to be able to resell many GoDaddy products under their own brand and earn a commission from each product sold.On March 2016, our customer contacted GoDaddy’s support teams to inquire on cancelling and refunding their Reseller planAt that time, the customer was informed that per GoDaddy’s Refund Policy there were no applicable refunds.Contrary to the customer’s complaint, our customer called GoDaddy twice since purchasing the reseller plan and in neither interaction did the customer indicate they were charged twice for the planThe customer was only charged once for the plan in question and they may review their order history to see any and all charged made on their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOur customer did not contact GoDaddy until after the timeframe had passed to receive a refundAs such there are no applicable refunds for the Reseller account.Our customer may find the following GoDaddy Help articles useful:Refund Policy- https://support.godaddy.com/help/article/8849/refund-policyFind your GoDaddy receipts - https://www.godaddy.com/help/find-your-godaddy-receipts-4885Thank you again for the opportunity to address the concerns presented by our customerKindest regards, Ken C [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 27, our customer purchased a Website Builder, SSL Certificate and Office Email Plan, each for a one year term during an online transactionOn August 27, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the SSL Certificate for a one year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences GoDaddy also sent our customer renewal notices via email prior to the renewal of the SSL CertificateThese notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On August 30, our customer contacted our customer support teamAt that time they did not validate their accountOn September 27, our customer cancelled all remaining products in their GoDaddy accountRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is requesting a refund for the canceled products, however these products are beyond the time frame specified in our Refund PolicyThe Refund Policy can be reviewed at https://x.co/refundpolicyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Upon purchase of the domain names, the customer acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Registration AgreementThe latest version of these agreements and other legal agreements may be found at: [redacted] The domain in question expired on April 14, Per our customer's account preferences, Go Daddy was instructed to automatically renew the customer's domain however; the credit card associated with the renewal was invalidGo Daddy must rely upon its customers for information that we would otherwise be unaware of, such as the issuance of a new credit cardGoDaddy sent renewal notices prior to the expiration date on:• February 3, 2015• March 5, 2015• March 12, 2015• March 27, 2015• April 10, 2015GoDaddy also sent notices after the expiration date indicating the product renewal failed and additional action by the customer was required on the following dates:• April 15, 2015• April 19, 2015• April 26, 2015GoDaddy provided a 42-day grace period after the expiration date however, the customer did not renew the domain and it followed the lifecycle and was acquired by another partyAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld all agreements with the customer in good faithAdditionally, GoDaddy sent renewal notifications prior to the domain's expiration date, at the time of the failed billing and after failed billingGoDaddy also provided a 42-day grace period to the customer.As the domain name correctly followed the expiration life-cycle and was acquired by another party through legitimate means, GoDaddy is unable to get the domain name back for the customerThey will need to contact the current registrant directly and discuss any options for obtaining the domain name.EDUCATION:The customer may find the following GoDaddy support articles useful:What happens after domain names expire: [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards, [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseContrary to our customer’s understanding, our customer was advised by the GoDaddy Auctions team via email that the seller who listed the domain for sale no longer had possessionGoDaddy does not own the domain and did not place it on the auction websiteIf the customer is still interested in owning the domain they would need to reach out to the current Registrant found on the public WHOIS: who.godaddy.com or they may be interested in GoDaddy’s Domain Buy Service: https://www.godaddy.com/domains/domain-broker.aspxWe appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O’ [redacted] Office of the CEO - GoDaddy
Would like to be provided the transcripts showing when and how you reached out to me Also, I would like to see the records for GoDaddy Buy Agents reaching out to the domain owner Took me minutes to contact the owner and figure out what was going on My email and phone records show the repeated attempts at reaching this department for an update Own up to your company's flaw in this department, reimburse the customer, and fix the issue Very simple solution to correct the issueBusiness Is $really worth someone spreading GoDaddy bad business practices through a few 100K people online? Just own up for crying out loud
Go Daddy, specifically, Sean M [redacted] and I have spent at least hours on the phone on 4/and 4/ I was amazed with the first phone call on 4/and comment that Go Daddy has over charged me $+ and will be refunding those monies For I was originally told to make my web site mobile there would be a charge of $So, I find out that no it is not $300, it is $+ I was a little discouraged because of all the previous mishaps But I thought I might deal with this latter Today, 4/28, I get a message from Go-Daddy (Jason) to call to update my web site.This has been going on since Feb And I still do not know that the reason I got the phone call on 4/is because of my complaint with the Revdex.com I asked that question, but never got an answer
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 2011, the complainant registered the speciified domain name for a one-year term via an online transactionThis is for the period ending April 19, 2012.On February 1, the complainant manually renewed the domain name for a two-year term via an online transaction This is for the period ending April 19, 2014.On April 20, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question and attempted to do so in a good faith effort to honor its agreements with the customer However, the complainant’s financial institution declined payment and the complainant was notified by emailGoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• January 19, 2015• February 18, 2015• March 20, 2015• April 04, 2015• April 14, 2015GoDaddy also sent notices after expiration date on:• April 20, 2015• April 24, 2015• May 1, 2015These notices indicated the complainant would need to take action to avoid a loss of service.GoDaddy’s support teams also made multiple attempts to connect with the complainant to discuss the failed product renewal and was unsuccessful.On the domain name's expiration date, the complainant’s agreed and purchased term of domain registration endedAfter an 18-day grace period from time of expiration, GoDaddy charges an $redemption fee to redeem the domain, as discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibilityWhile we make a best effort to partner in the success of our customers, they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception offered to waive the redemption fee for the domain name in questionThe complainant was not able to address this while on the phone with us and we have noted their account accordingly The complainant may work with our support teams to renew their domainThis is a time sensitve matter; it is vital the complainant connects with our support teams as soon as possible to redeem the domain name.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ I renew my domain name after it expires? - https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-after-it...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO [redacted] @GoDaddy.comGoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have used Request for Change of Account / Email Update Form to no help.'on 12/30/14They have refused to help me Regards, [redacted]
In an essence, all web pages, images, photos and so on are files and need to be in a repositoryAll GoDaddy customers that have webpages are using GoDaddy as a repositoryEven emails needs a repositoryThe difference between a website and just a bunch of files is that websites have pages and these pages have links to the files (photos, videos, documents...), which is my case This is 2017, even the cheapest phone can take pictures in high resolution4K now is becoming the new standard and we have consumers cameras that can do 360º photos/videos, which use even more disk spaceThe demand for storage is only going to grow even moreGoDaddy should not be concerned about how their customers are implementing their websites, but concerned about keeping up with the technology that is out there By offering "Unlimited disk space" and restricting disk usage, GoDaddy is practicing advertisingI would like GoDaddy to explain how exactly my websites are affecting other customers and why storing webpages with low resolution photos is OK, but webpages with high resolution photos is to be using their service as repository
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Per their account preferences, GoDaddy was instructed to automatically renew two Website Builder plans purchased by our customer upon their respective monthly expiration dates and did so in a good faith effort to honor its agreements GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preferenceAccount management is a customer responsibilityWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website Our customer appears to have incorrectly setup the plan purchased by them on September 18, 2015, utilizing a non-registered domain name RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe services our customer purchased functioned as intended Our customer has since canceled the Website Builder plan purchased September 18, The refunds requested by our customer is not applicableHowever, as a one-time exception to our Refund Policy and goodwill gesture we have refunded the fees associated with the canceled plan in the amount of $Any further refund requests will only be processed in accordance with our Refund PolicyThank you again for the opportunity to address the concerns presented by our customerKindest regards,KayJay R***Office of the CEO - GoDaddy