The attempt to contact them was initiated ON THE DAY OF the billing. I was refused access when they asked for a PIN. They would not tell me what domain I was even calling about. They just asked me for a PIN. The person was not clear what they were referring to nor could I figure out how a four digit number amongst a sea of domains could possibly link me to my account. The account preferences that he speaks of are NOT out in the open and obvious. They are hidden and have to be searched out or you have to have knowledge they are there. When we bought this domain, there was NOTHING indicating this would automatically renew. As I stated, after jumping through their hoops, I was able to gain access and cancel this, which was on day after the billing
On May 3rd, I attempted to use Godaddy's website to renew my domain because my automatic payment did not work The website told my payment was not complete and resent me to the payment screen again. I then completed the payment through *** button on Godaddy's website (their merchant not mine) I discovered later on May 3rd that I had two exact charges on my account and immediately contacted GoDaddy Customer Support to resolve this The CSR informed me that they took my second payment and applied it to an additional year (My invoice was for the year 2017-at no time did anything update on Godaddy's website to inform me I was paying for an additional year, it was the original invoice on the screen.) The CSR told me this was a "complimentary" service and they were unable to reverse this decision I told him this was unacceptable, to which the CSR hung up on me. On the same day I opened a dispute resolution via Godaddy's merchant *** who sent the request to Godaddy, who never responded, and on May 14th, *** refunded my money. You state on May11th you shut the account down, I was never notified, and my site continued to work until June 23rd when I received emails (attached) informing my site had been cancelled. I contacted Customer Service on the 24th, where I was told that they can't reverse the second year (which I never asked for) And that my site was being held from being transferred until I made the duplicate payment of back plus a administrative fee At this point I need Godaddy to release the hold on the domain account so that I may transfer my services elsewhere as I had requested on the June 24th call
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?The domain names in question were canceled, however GoDaddy provides a day window in which domain names may be recoveredOnce the domain names in question are awarded to a new owner or are returned to the registry for resale, the contact information will be removedThis was explained to our customer during a call with our Support teams on October 21, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe have attempted to make contact via phone and email with our customer to offer a solution, but have yet to hear backIf a response is received, we will work with our customer to resolve this concernEDUCATION:For future reference, the article below discusses the process GoDaddy uses for the handling for expired domain namesWhat happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone
Dear Dispute Resolution Consultant Thank you for the opportunity to address andbring clarity to the concerns presented by the complainantWe have reviewedthis matter and would like to present the following. The complainant acknowledged and agreed to thefollowing agreements upon conducting
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service Agreement The complainant states that he is experiencingthe same email issues that were addressed months previousThe issue thecomplainant experienced recently are unrelated to the previous issuesWeappreciate the complainant’s candid feedback about our service levels and willensure their concerns are fully reviewed by our customer care managers in aneffort to identify improvement opportunitiesGoDaddy strives to offer the bestservice levels in the industryTo our understanding the current issue is nowresolved and our technical support team is the proper team to address toaddress technical concerns. RESOLUTION: GoDaddy has upheld its agreements in good faithwith the complainant and honored its terms of serviceAs with all serviceproviders, GoDaddy had unexpected technical issues and worked quickly andvigorously to resolve them and minimize any impact to our customer EDUCATION:The following URL may be helpful to the complainantshould they require timely assistance in the future for technicalconcerns. Contacting GoDaddy Support:*** Thank you again for the opportunity to addressand bring clarity to the concerns presented by the complainant. Kindest regards, *** ***Office of the CEO - GoDaddy***
*** ** *** *** *** ***
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Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer had purchased the domain name in question for a two-year termOur customer had the option to change the renewal term in question before processing the order for the domain name. As a goodwill gesture for the concerns the customer presented to our support staff they were provided a free domain registration for one year.As stated previously we have shared our customer’s suggestion regarding the auto-renewal process with the appropriate parties internallyWe also appreciate our customer’s feedback about their support interactions and will ensure they are shared with our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
One question still remains, your suggested recourse of contacting the hosting company for arrangement of purchase leaves you as the target of said communication, yet you've not responded to my requestWhen suggesting this course of action within your first reply it gives the reader an impression of "double dipping" when you've solicited additional fees by suggesting contracting you for negotiation of purchaseGoDaddy has placed themselves in the position of agent with an obligation of due diligence in arranging this transactionYour agreement fails to trump public policy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous responseOur customer did agree to the domain consolidation charge in the amount of $As previously advised, the website was shut down due to the chargeback filed by our customer however this was resolved which in turn re-activated the domain names and websitesAt this time we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response that the GoDaddy products our customer purchased worked as intended If our customer wishes assistance in cancelling their products our customer care team is happy to assist themInformation on contacting our customer care team can be found in the following link: https://www.godaddy.com/contact-us.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsWith the information presented in our customer’s complaint we are unable to locate the charge in questionWith that said, if the customer was recently charged it’s possible they were charged in a different account they may have with
GoDaddy.RESOLUTION:We reached out to our customer via phone but were unsuccessful in connecting with themWe’ve followed up with our customer via email in hopes we can connect with them to address and resolve their concernsHowever, our customer has not been willing to work with us to resolve their concerns If our customer would like to move forward with us so we can address and resolve their concerns they may follow up with us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 11, 2014, our customer purchased an Ultimate cPanel hosting plan for
a one-year term over the phone with a GoDaddy representativeThis plan had been renewed for varying lengths of time until February 11, 2017, when the plan failed billing due to automatic renewal being disabled. On February 19, 2017, our customer contacted our Customer Care Center and renewed the hosting plan for a one month termThe plan came due for renewal on March 11, and failed billing due to automatic renewal being disabled.GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and their service was canceled on March 31, 2017, due to non-paymentGoDaddy does not arbitrarily change settings within its customer’s accountsAccount management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Hosting Agreement, found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA, which was reviewed and acknowledged by our customer, GoDaddy requires all hosting customer’s to maintain their own local backups of their website contentIf a customer does not have a local backup, we would be able to attempt a content recovery for a fee of $150. Our customer was aware of the recovery requirement and has declined the offer of a content recovery.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved In addition I have spoken with my financial institution and they assure me that they have reversed the funds to Go Daddy, which would enable Go Daddy and I to resolve this issue once refund is issued as agreed
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with a free one page website built by GoDaddy for a one year term Furthermore the complainant remains the Registrant of the Domain Name in question.As previously stated GoDaddy must rely upon its customers to maintain their account contact information, this includes updates to email addresses and/or phone numbersAccount management including product renewals remain a customer responsibility.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. The following information may assist in clarifying this matter with our customerOn February 3, 2017, our customer manually renewed the domain names *** and *** for a one-year term each via online transaction at 6:28AM MST on Receipt Number: ***.Our customer manually renewed a hosting plan at 6:30am MST for $then, at 6:37am MST, they manually renewed *** and *** for an additional one-year term on Receipt Number: ***The total of both domain name renewal receipts is $64.68.On February 13, 2017, our customer manually renewed the domain names *** and *** via online transaction for a one-year term each on Receipt Number: ***The total for this order was $32.34.On March 8, 2017, GoDaddy received a chargeback request from our customer's bank in relation to Receipt number is for *** and ***On March 22, GoDaddy received a second chargeback request from our customer's bank for Receipt Number: *** for *** and ***.As a result of these two chargebacks received from our customer's bank, GoDaddy suspended all four domain namesAs previously stated, if our customer would like to recover any of the four domain names in question, they will either need to pay for them along with the $administrative fee per receipt, or connect with their bank with a request to reverse the claims.At this time none of the chargeback claims have been settledThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***
On August 17, 2014, our customer purchased a cPanel hosting plan for five
years
On July 11, 2016, our customer contacted GoDaddy supportDuring this interaction, the customer was advised they could migrate multiple websites that were hosted on a classic hosting plan our customer had previously purchased to the newer cPanel hosting planOur customer indicated they would have this task completed by their web developerAt no time did the customer request GoDaddy to perform the website migrations
On September 1, 2016, during an online chat interaction with GoDaddy support, our customer canceled the hosting plan in question, seemingly in errorGoDaddy did not cancel the hosting plan from our customer’s account; account management is a customer responsibility
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service
Hosting service cancellations cannot be reversedOur customer was advised they would need to purchase a new hosting plan to bring their websites back online
While the canceled hosting was no longer eligible for a refund per our Refund Policy, GoDaddy understands it was not our customer’s intent to cancel the hosting planAs such, an exception to our Refund Policy was made and a credit issued for the time remaining on the canceled hostingGoDaddy also provided an additional credit as a courtesy to mitigate the cost to our customer for setting up their new hosting for the same term as the canceled hosting
Our customer will need to contact our billing team to address the additional billing concerns referenced in their complaint
Thank you again for the opportunity to address the concerns presented by our customer
Kindest regards,
Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is the Registrar of record for the domain name, ***, but not the host providerAs
such, GoDaddy has no control over the website contentThe complainant will need to contact Comcast with regard to their concerns as they are the host provider and in control of the website contentThey may wish to visit *** for additional informationRESOLUTION:If the complainant has concern for their safety, they may want to contact their local law enforcement agencyThey may also wish to consult a local attorney for assistance in addressing their legal claims.In the future, if the complainant believes a website or domain is operating in violation of our Terms of Service, we ask they provide more information to the appropriate teams by visiting ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 16, 2015, the hosting account was initially purchased for one year with one of our customer care agentsOn March 16, 2016, GoDaddy was instructed to automatically renew the complainant’s hosting account per their account preferences and did so to honor its agreements with the complainantAccount management is a customer responsibilityOn April 25, 2016, the complainant contacted our support team to request a refund for the renewal transactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer our Refund Policy, the complainant has to cancel the hosting account within days of renewal to receive a full refundThe transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsTurn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R*** Office of the CEO - GoDaddy
I reject the response The time between when I received the link advertisement, and when I clicked on it was just seconds I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed) Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions It is also noteworthy, that the advertising continues at this moment, and is able to be reproduced I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $ I expect to pay for what I ordered, and what I ordered is what I advertised $domain registration for ".us" domains I also order other products included in the $total, that are not in dispute I am only asking for a refund of the disputed amount, by my calculation, $ I still expect to pay approximately $for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire And obviously I am not too concerned about the $(it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear And yes I do want my est$back!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 22, our customer purchased the domain in question with our Protected Registration service for a two year term and did so via an online transaction. One of the features of our Protected Registration service is to protect against thecancellation/expiration of the domain namePer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on February 23, and did so in a Good Faith effort to honor its agreements with the customer.Account management is a customer responsibility. GoDaddy sent renewal notices prior to the renewal on:• January 23, 2014• February 7, • February 17, 2014Domain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On March 19, 2015, our customer filled out the form needed to remove the Protected RegistrationSince then, our customer has completed the process of removing the Protected Registration service from their domain name.Our customer has also since set the domain to the manual renewal setting.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.The customer has also requested to remove the Payment Method on file while their GoDaddy account contains an active Domain Name.GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your account.” Should our customer cancel their Domain Name or transfer it to another Registrar we would be glad to assist them in deactivating any payment methods in their GoDaddy accountEDUCATION:The following GoDaddy Support articles may be helpful to our customer: Disabling Automatic Renewal for products:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ Products:https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy: https://support.godaddy.com/help/article/8849/refund-policy Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** *** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address
and bring clarity to the additional concerns presented by the complainant. We stand by our previous responseGoDaddy
has upheld its agreements in good faith with the complainant and honored its
terms of serviceContrary to the complainant’s
statement, GoDaddy’s Change department was engaged in extensive conversations with
them starting October 28, The complainant failed to complete the change
of account process which would have moved the two domain names in questions
into an account within their control. As previously stated, the complainant
may wish to review and utilize the Uniform Domain Name Dispute
Resolution Policy (UDRP) or pursue this matter further through the court
systemGoDaddy cannot become involved in this third-party dispute and hopes
the complainant can resolve their concerns with the parties involved.Thank you for the opportunity to
address and bring clarity to the concerns presented by the complainant.Kindest regards, Terri H*** *** ** *** ***
*** GoDaddy.com *** ** *** *** *** *** *** ** ***
Because GoDaddy promotes very long renewal terms and is constantly emailing me to renew and set everything as auto-renew, I want a pro-rated refund for my urls I wish to cancelIt's ridiculous that I have to pre-pay for a 2-year term again because that's how I set it up in Many of the marketing emails I get from GoDaddy (which are almost daily) try to scare customers into thinking their domains are expiring soonI recently got notices with red lettering saying "Your domains are set to expire." I opened it up, and the urls are not expiring until Ones that I have canceled keep coming to me in emails and on my account in red lettering, pushing me to renew even though I have canceled themGoDaddy definitely pressures customers to set everything to auto-renewThat appears to be a big part of the business plan. That said, I understand that it was my responsibility to cancel, but honestly the number of marketing messages make it difficult to determine which ones are actually due to expire and what is set to auto-renewAnd, the company WILL NOT accept emailed directions for my accountI have to call in each timeIn addition, I am afraid to unsubscribe because I do have two urls I need to keep. Either way, no matter how I got here by not canceling before the company renewed the urlsI should have a right to cancel nowI should not have to pay for two years of a service that I do not wantI notified GoDaddy within a month of the renewal (once I saw the charges) and requested a refund for the $in disputeThis policy is unfair to GoDaddy customersI should have some recourse here vsjust paying for such a long term
The attempt to contact them was initiated ON THE DAY OF the billing. I was refused access when they asked for a PIN. They would not tell me what domain I was even calling about. They just asked me for a PIN. The person was not clear what they were referring to nor could I figure out how a four digit number amongst a sea of domains could possibly link me to my account. The account preferences that he speaks of are NOT out in the open and obvious. They are hidden and have to be searched out or you have to have knowledge they are there. When we bought this domain, there was NOTHING indicating this would automatically renew. As I stated, after jumping through their hoops, I was able to gain access and cancel this, which was on day after the billing
On May 3rd, I attempted to use Godaddy's website to renew my domain because my automatic payment did not work The website told my payment was not complete and resent me to the payment screen again. I then completed the payment through *** button on Godaddy's website (their merchant not mine) I discovered later on May 3rd that I had two exact charges on my account and immediately contacted GoDaddy Customer Support to resolve this The CSR informed me that they took my second payment and applied it to an additional year (My invoice was for the year 2017-at no time did anything update on Godaddy's website to inform me I was paying for an additional year, it was the original invoice on the screen.) The CSR told me this was a "complimentary" service and they were unable to reverse this decision I told him this was unacceptable, to which the CSR hung up on me. On the same day I opened a dispute resolution via Godaddy's merchant *** who sent the request to Godaddy, who never responded, and on May 14th, *** refunded my money. You state on May11th you shut the account down, I was never notified, and my site continued to work until June 23rd when I received emails (attached) informing my site had been cancelled. I contacted Customer Service on the 24th, where I was told that they can't reverse the second year (which I never asked for) And that my site was being held from being transferred until I made the duplicate payment of back plus a administrative fee At this point I need Godaddy to release the hold on the domain account so that I may transfer my services elsewhere as I had requested on the June 24th call
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following agreements:* Universal
Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?The domain names in question were canceled, however GoDaddy provides a day window in which domain names may be recoveredOnce the domain names in question are awarded to a new owner or are returned to the registry for resale, the contact information will be removedThis was explained to our customer during a call with our Support teams on October 21, RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceWe have attempted to make contact via phone and email with our customer to offer a solution, but have yet to hear backIf a response is received, we will work with our customer to resolve this concernEDUCATION:For future reference, the article below discusses the process GoDaddy uses for the handling for expired domain namesWhat happens after domain names expire?https://support.godaddy.com/help/article/6700/what-happens-after-domain-n...⇄ you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone
Dear Dispute Resolution Consultant Thank you for the opportunity to address andbring clarity to the concerns presented by the complainantWe have reviewedthis matter and would like to present the following. The complainant acknowledged and agreed to thefollowing agreements upon conducting
business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Workspace Service Agreement The complainant states that he is experiencingthe same email issues that were addressed months previousThe issue thecomplainant experienced recently are unrelated to the previous issuesWeappreciate the complainant’s candid feedback about our service levels and willensure their concerns are fully reviewed by our customer care managers in aneffort to identify improvement opportunitiesGoDaddy strives to offer the bestservice levels in the industryTo our understanding the current issue is nowresolved and our technical support team is the proper team to address toaddress technical concerns. RESOLUTION: GoDaddy has upheld its agreements in good faithwith the complainant and honored its terms of serviceAs with all serviceproviders, GoDaddy had unexpected technical issues and worked quickly andvigorously to resolve them and minimize any impact to our customer EDUCATION:The following URL may be helpful to the complainantshould they require timely assistance in the future for technicalconcerns. Contacting GoDaddy Support:*** Thank you again for the opportunity to addressand bring clarity to the concerns presented by the complainant. Kindest regards, *** ***Office of the CEO - GoDaddy***
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Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseOur customer had purchased the domain name in question for a two-year termOur customer had the option to change the renewal term in question before processing the order for the domain name. As a goodwill gesture for the concerns the customer presented to our support staff they were provided a free domain registration for one year.As stated previously we have shared our customer’s suggestion regarding the auto-renewal process with the appropriate parties internallyWe also appreciate our customer’s feedback about their support interactions and will ensure they are shared with our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
One question still remains, your suggested recourse of contacting the hosting company for arrangement of purchase leaves you as the target of said communication, yet you've not responded to my requestWhen suggesting this course of action within your first reply it gives the reader an impression of "double dipping" when you've solicited additional fees by suggesting contracting you for negotiation of purchaseGoDaddy has placed themselves in the position of agent with an obligation of due diligence in arranging this transactionYour agreement fails to trump public policy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns.GoDaddy stands by our previous responseOur customer did agree to the domain consolidation charge in the amount of $As previously advised, the website was shut down due to the chargeback filed by our customer however this was resolved which in turn re-activated the domain names and websitesAt this time we consider this matter resolved.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customerRegards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response that the GoDaddy products our customer purchased worked as intended If our customer wishes assistance in cancelling their products our customer care team is happy to assist themInformation on contacting our customer care team can be found in the following link: https://www.godaddy.com/contact-us.aspxThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsWith the information presented in our customer’s complaint we are unable to locate the charge in questionWith that said, if the customer was recently charged it’s possible they were charged in a different account they may have with
GoDaddy.RESOLUTION:We reached out to our customer via phone but were unsuccessful in connecting with themWe’ve followed up with our customer via email in hopes we can connect with them to address and resolve their concernsHowever, our customer has not been willing to work with us to resolve their concerns If our customer would like to move forward with us so we can address and resolve their concerns they may follow up with us at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 11, 2014, our customer purchased an Ultimate cPanel hosting plan for
a one-year term over the phone with a GoDaddy representativeThis plan had been renewed for varying lengths of time until February 11, 2017, when the plan failed billing due to automatic renewal being disabled. On February 19, 2017, our customer contacted our Customer Care Center and renewed the hosting plan for a one month termThe plan came due for renewal on March 11, and failed billing due to automatic renewal being disabled.GoDaddy provided days of service without payment prior to cancellationOur customer did not take action and their service was canceled on March 31, 2017, due to non-paymentGoDaddy does not arbitrarily change settings within its customer’s accountsAccount management is a customer responsibilityRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Hosting Agreement, found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=HOSTING_SA, which was reviewed and acknowledged by our customer, GoDaddy requires all hosting customer’s to maintain their own local backups of their website contentIf a customer does not have a local backup, we would be able to attempt a content recovery for a fee of $150. Our customer was aware of the recovery requirement and has declined the offer of a content recovery.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved In addition I have spoken with my financial institution and they assure me that they have reversed the funds to Go Daddy, which would enable Go Daddy and I to resolve this issue once refund is issued as agreed
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.We stand by our previous response and will not be providing the complainant with a free one page website built by GoDaddy for a one year term Furthermore the complainant remains the Registrant of the Domain Name in question.As previously stated GoDaddy must rely upon its customers to maintain their account contact information, this includes updates to email addresses and/or phone numbersAccount management including product renewals remain a customer responsibility.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concerns. The following information may assist in clarifying this matter with our customerOn February 3, 2017, our customer manually renewed the domain names *** and *** for a one-year term each via online transaction at 6:28AM MST on Receipt Number: ***.Our customer manually renewed a hosting plan at 6:30am MST for $then, at 6:37am MST, they manually renewed *** and *** for an additional one-year term on Receipt Number: ***The total of both domain name renewal receipts is $64.68.On February 13, 2017, our customer manually renewed the domain names *** and *** via online transaction for a one-year term each on Receipt Number: ***The total for this order was $32.34.On March 8, 2017, GoDaddy received a chargeback request from our customer's bank in relation to Receipt number is for *** and ***On March 22, GoDaddy received a second chargeback request from our customer's bank for Receipt Number: *** for *** and ***.As a result of these two chargebacks received from our customer's bank, GoDaddy suspended all four domain namesAs previously stated, if our customer would like to recover any of the four domain names in question, they will either need to pay for them along with the $administrative fee per receipt, or connect with their bank with a request to reverse the claims.At this time none of the chargeback claims have been settledThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***
On August 17, 2014, our customer purchased a cPanel hosting plan for five
years
On July 11, 2016, our customer contacted GoDaddy supportDuring this interaction, the customer was advised they could migrate multiple websites that were hosted on a classic hosting plan our customer had previously purchased to the newer cPanel hosting planOur customer indicated they would have this task completed by their web developerAt no time did the customer request GoDaddy to perform the website migrations
On September 1, 2016, during an online chat interaction with GoDaddy support, our customer canceled the hosting plan in question, seemingly in errorGoDaddy did not cancel the hosting plan from our customer’s account; account management is a customer responsibility
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service
Hosting service cancellations cannot be reversedOur customer was advised they would need to purchase a new hosting plan to bring their websites back online
While the canceled hosting was no longer eligible for a refund per our Refund Policy, GoDaddy understands it was not our customer’s intent to cancel the hosting planAs such, an exception to our Refund Policy was made and a credit issued for the time remaining on the canceled hostingGoDaddy also provided an additional credit as a courtesy to mitigate the cost to our customer for setting up their new hosting for the same term as the canceled hosting
Our customer will need to contact our billing team to address the additional billing concerns referenced in their complaint
Thank you again for the opportunity to address the concerns presented by our customer
Kindest regards,
Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.GoDaddy is the Registrar of record for the domain name, ***, but not the host providerAs
such, GoDaddy has no control over the website contentThe complainant will need to contact Comcast with regard to their concerns as they are the host provider and in control of the website contentThey may wish to visit *** for additional informationRESOLUTION:If the complainant has concern for their safety, they may want to contact their local law enforcement agencyThey may also wish to consult a local attorney for assistance in addressing their legal claims.In the future, if the complainant believes a website or domain is operating in violation of our Terms of Service, we ask they provide more information to the appropriate teams by visiting ***.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx On March 16, 2015, the hosting account was initially purchased for one year with one of our customer care agentsOn March 16, 2016, GoDaddy was instructed to automatically renew the complainant’s hosting account per their account preferences and did so to honor its agreements with the complainantAccount management is a customer responsibilityOn April 25, 2016, the complainant contacted our support team to request a refund for the renewal transactionRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of servicePer our Refund Policy, the complainant has to cancel the hosting account within days of renewal to receive a full refundThe transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewalsTurn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Thank you again for the opportunity to address the concerns presented by our customerKindest regards, KayJay R*** Office of the CEO - GoDaddy
I reject the response The time between when I received the link advertisement, and when I clicked on it was just seconds I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed) Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions It is also noteworthy, that the advertising continues at this moment, and is able to be reproduced I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $ I expect to pay for what I ordered, and what I ordered is what I advertised $domain registration for ".us" domains I also order other products included in the $total, that are not in dispute I am only asking for a refund of the disputed amount, by my calculation, $ I still expect to pay approximately $for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire And obviously I am not too concerned about the $(it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear And yes I do want my est$back!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon
conducting business with GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 22, our customer purchased the domain in question with our Protected Registration service for a two year term and did so via an online transaction. One of the features of our Protected Registration service is to protect against thecancellation/expiration of the domain namePer our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on February 23, and did so in a Good Faith effort to honor its agreements with the customer.Account management is a customer responsibility. GoDaddy sent renewal notices prior to the renewal on:• January 23, 2014• February 7, • February 17, 2014Domain names which have this service cannot be canceled until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On March 19, 2015, our customer filled out the form needed to remove the Protected RegistrationSince then, our customer has completed the process of removing the Protected Registration service from their domain name.Our customer has also since set the domain to the manual renewal setting.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification.The customer has also requested to remove the Payment Method on file while their GoDaddy account contains an active Domain Name.GoDaddy’s Universal Terms of Service Agreement requires that, “Your Payment Method on file must be kept valid if you have any active Services in your account.” Should our customer cancel their Domain Name or transfer it to another Registrar we would be glad to assist them in deactivating any payment methods in their GoDaddy accountEDUCATION:The following GoDaddy Support articles may be helpful to our customer: Disabling Automatic Renewal for products:https://support.godaddy.com/help/article/725/managing-renewals-for-prod...⇄ Products:https://support.godaddy.com/help/article/7468/canceling-productsRefund Policy: https://support.godaddy.com/help/article/8849/refund-policy Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best regards,*** *** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address
and bring clarity to the additional concerns presented by the complainant. We stand by our previous responseGoDaddy
has upheld its agreements in good faith with the complainant and honored its
terms of serviceContrary to the complainant’s
statement, GoDaddy’s Change department was engaged in extensive conversations with
them starting October 28, The complainant failed to complete the change
of account process which would have moved the two domain names in questions
into an account within their control. As previously stated, the complainant
may wish to review and utilize the Uniform Domain Name Dispute
Resolution Policy (UDRP) or pursue this matter further through the court
systemGoDaddy cannot become involved in this third-party dispute and hopes
the complainant can resolve their concerns with the parties involved.Thank you for the opportunity to
address and bring clarity to the concerns presented by the complainant.Kindest regards, Terri H*** *** ** *** ***
*** GoDaddy.com *** ** *** *** *** *** *** ** ***
Because GoDaddy promotes very long renewal terms and is constantly emailing me to renew and set everything as auto-renew, I want a pro-rated refund for my urls I wish to cancelIt's ridiculous that I have to pre-pay for a 2-year term again because that's how I set it up in Many of the marketing emails I get from GoDaddy (which are almost daily) try to scare customers into thinking their domains are expiring soonI recently got notices with red lettering saying "Your domains are set to expire." I opened it up, and the urls are not expiring until Ones that I have canceled keep coming to me in emails and on my account in red lettering, pushing me to renew even though I have canceled themGoDaddy definitely pressures customers to set everything to auto-renewThat appears to be a big part of the business plan. That said, I understand that it was my responsibility to cancel, but honestly the number of marketing messages make it difficult to determine which ones are actually due to expire and what is set to auto-renewAnd, the company WILL NOT accept emailed directions for my accountI have to call in each timeIn addition, I am afraid to unsubscribe because I do have two urls I need to keep. Either way, no matter how I got here by not canceling before the company renewed the urlsI should have a right to cancel nowI should not have to pay for two years of a service that I do not wantI notified GoDaddy within a month of the renewal (once I saw the charges) and requested a refund for the $in disputeThis policy is unfair to GoDaddy customersI should have some recourse here vsjust paying for such a long term