Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the transactions in the amounts of $and $were found to be validOur customer, or authorized party, accessed the associated GoDaddy account and purchased GoDaddy services via online transactions.Upon contact with our billing team, our customer received the applicable refund for canceled servicesOur customer was not provided a refund for services they chose to retain Our customer has been provided all applicable refunds, per our Refund Policy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the
opportunity to address and bring clarity to the additional concerns presented
by the complainantWe are unable to provide
the information the complainant is requesting in a response to this complaint
We have connected with the complainant directly via email with further
information regarding their refund check, and appreciate their patience.Thank you again for the opportunity to address and bring
clarity to the additional concerns presented by the complainant.Kindest
regards,*** ***Office of
the CEO - GoDaddy*** ** *** *** *** ***Scottsdale,
AZ
The response has no good intention to solve the problemThey had no faith at any level at all.1) It's their fault that caused serious problems to my domains and email box, I called their support to apply store credit on the day when I renew the domain, there's two domain on that day, the other one applied store credit.2) I have not using the stored credit for a long time, the address was not even correct, it's unauthorized transaction.3) I was forced to pay for the administration fees by GoDaddy out of no service.4) I've used email box *** since 2007, there's no reason to delete my emailbox, I requested many times to give that emailbox back to me since we have a lot of members on the website, how could a company delete a mailbox without give it back acted on 'FAITH'?5) It's not the first time Godaddy had bad service, I experienced blackmail, service down, no tech support, lost domain records etcWhen I called them, they said, 'I don't know."
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 13, 2016, our customer purchased GoDaddy’s Website Builder for a 1-year term
via online transaction, which included a free Starter Email plan for the first yearOur customer called in the same day to discuss getting their website up, and were informed why they would need a domain name, so that people could access the siteOur customer ended the call prior to purchase.On May 13, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customer.On June 6, 2017, our customer contacted our Customer Care teams requesting a refund for the renewalHowever, the refund did not go throughOn June 13, 2017, GoDaddy was notified that our customer’s financial institution had filed a dispute in the form of a chargeback on the order, rather than following up with GoDaddy to determine what occurred with the refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The chargeback our customer initiated with their financial institution withdrew payments made to GoDaddy. As such, we are unable to provide any refund in a state of financial lossContrary to our customer’s understanding, the chargeback is still pendingOur customer will need to wait for the timeframe to end, or reverse the chargeback with their bankOnce reversed, they can follow back up with GoDaddy’s support teams to have the refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
As explained in our original response, when the complainant accepted our terms, they agreed that if they canceled a purchased product that included a free domain, the list price for the domain would be deducted from any refundIn addition to the domain being provided at no cost, the complainant received a reduced rate for the hosting that was less than the list price for the domain
The complainant has been provided the refund they are entitled to for the time that remained on their email plan when it was canceledGoDaddy will not be issuing any further refunds in this case
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest regards,
*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Godaddy is breaking it's own terms and conditions and icann regulations by allowing "customers" to act in BAD FAITHThey are also deeming domains as premium domains so that people are charging a higher premium on them which is why they allowed my domain to be sold in the first placeI looked up the domain *** (one letter off of *** - they said because of the words tek and service it was deemed a premium domain, however, *** has both of those words and it is not!)I also spoke with someone on the phone from godaddy and he told me to contact afternic (one of their partners in domain auctions)When I called back I was told by a GODADDY rep that the information given to me was only to be used internally and that meant that godaddy had taken ownership of the domain and was auctioning it off! Another rep told me that he saw that it was registered with Godaddy but was not allowed to tell me the registered users information because of privacy settings associated with the domainI contacted afternic and they told me that they didn't have the domain in their systems, but godaddy would have to have submitted it to know that infoAfter that I spoke with another godaddy rep and he told me my old domain BrianFairbairn.com was at closed auction and that I could go bid on it by joining godaddy's premium auction serviceWhen I did and searched the domain it didn't show up! So they got me to pay for a service that wouldn't even work for me! On top of allowing people to extort others they did not handle a domain transfer last year for a old client of mineThe clients sister took over the domain rexsanfordpe.com last year and even contacted godaddyShe said she was charged for a renewal this year and I had to pay for the domain because it had also gone into redemption on my account and was never transferred last yearNow I cannot transfer it out because they locked it for months!
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 28, 2016, our customer registered the domain in question via online transaction.On October 6, 2016, our customer contacted GoDaddy to request a refund for the domainIn accordance with our Refund Policy, their request was denied as it was made well past the time in which the domain was eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying or renewing the domain(s) from the Registry on behalf of the customer. It is then up to the Registry to decide if they will take back an order and the time frame in which they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup these fundsThe transfer of a domain's remaining registration term to a different domain is not permitted.Per the terms our customer agreed to, it is a customer responsibility to ensure domains they register do not infringe the legal rights of any third partyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 18, our customer contacted our Customer Care team for assistance with a new domain name registration. The promotional code which our customer had provided to our support agent was not a valid code and was not associated with any valid offer. As such, a discount was not applied to the transaction.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
I did adjust my settings so the URL would renew one year at a time and they magically were reset to the original setting of years...and I was charged for a year renewalWhat will prevent GoDaddy from changing my renewal setting to years after I change it to year?
Thank you for the opportunity to address our customer’s additional concernsIn instances where a customer is unable to resolve their website issues on their own or connect with their website design, GoDaddy offers a fee based solution for reviewing and possibly resolving issues on our customer’s behalfNo customer is ever required to utilize this serviceGoDaddy takes the security of its hosting environments very seriouslyAs a result, we regularly update server side software to ensure current versions are running; this prevents possible security issuesIt is a customer responsibility to maintain the same up to date software with regard to their websitesAs stated, our customer did not notify us in a timely manner with regard to any concerns surrounding their websiteAs such, no additional time will be provided to the hosting plan in questionWe highly encourage our customer to connect with their website designer and have the WordPress software being utilized reviewed to ensure it is fully up to dateThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.We stand by our previous response.Our hosting support teams have reviewed the customer’s website and scripting issues and determined the issue is with the customer’s scripting itselfGoDaddy has tested HTML scripting on the hosting account in question and found that it does work as expectedAdditionally our support teams had previously tested the customer’s custom script on GoDaddy’s local environment and were able to duplicate the issueThe issue lies with the specific scripting the customer is using and falls outside of GoDaddy’s scope of support.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
GoDaddy is not telling the truth in that I did purchase the package with the aid of one of their support reps and I have the call records to prove itI was not advised of any cancellation or refund policy at the timeFurthermore I made several attempts to resolve this issue with GoDaddy via email, phone and fax which I have records of all
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by the complainantWe stand by our previous responseWe have provided a full refund for the Get Found service back to
the original payment method per the complainant’s requestShould the complainant require assistance with any further product
concerns, they can contact GoDaddy’s Hour Customer Care Center at (480)
505-8877.Thank you again for the opportunity to address and bring clarity to the
concerns presented by the complainant.Best regards,Melanie *** K***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx When a domain name is registered, the Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates in a public WHOIS databaseGoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyThis service masks the registration information required by ICANN but is not allowed during the domain transfer process between registrarsOur customer reached out to GoDaddy’s customer caret to request the privacy be removed from the domain in question in order to initiate a domain transferAs with all service providers, GoDaddy had unexpected technical issues when removing the privacy but worked quickly and vigorously to resolve them and minimize any impact to our customer RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we have refunded the renewal of the private registration, a total of $USD. Any registration time associated with the domain will transfer with it to another registrar, and as such, we are unable to refund the domain’s registration. As the privacy has been removed, our customer should also now be able to transfer the domain to another registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 14, our Digital Crimes Unit notified the complainant of malicious content displayed on their website hosted with GoDaddy. Given the serious nature of the matter, the complainant was provided a 24-hour time frame to remove the material or GoDaddy would take additional action to minimize negative impact to the internet communityThese actions could include the suspension of the associated domain name until the complainant resolved the issue The complainant was provided several recommendations to resolve the matter, such as performing a spyware/virus check on any machines used to access their hosting account, updating all themes, plugins, and web applications to their latest versions, and updating all account passwords As no action was taken and as the malicious content still existed on the website, the domain in question was suspended on October 15, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account security, including all products and services within, is a customer responsibility. GoDaddy takes any abuse of its services very serious and will take action if a website/domain name utilizing our services is identified as hosting any abusive content (knowingly or not), such as distributing malware, hosing phishing sites, or sending Spam.As the malicious content was removed, our Digital Crimes Unit reactivated the domain name in question on October 19, GoDaddy will not provide compensation due to losses the complainant may have incurred as again, account management, including security, is a customer responsibility.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Education:The complainant may find the following article helpful:Identifying, Removing, and Preventing Malware on Your Hosting Server-https://www.godaddy.com/help/identifying-removing-and-preventing-malware-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
The person who called left no message at 2:PM Eastern Time on August 9, Only after receiving the Revdex.com complaint did I realize the number which called and hadn't left a message may be GoDaddySo I called the numberI was told the person I spoke with indicated he could take information but that a specific person was handling the caseI gave the person I spoke with the informationHe indicated the person I spoke with was not at his desk but would be back later that day and would call me backI made my call at 5:10PM.To date the individual has not made any further attempts to reach me after I tried to reach him. Go Daddy did send an email indicating the problem was resoledThis is not accurate and the problem remains the same as it wasEfforts to reach out to support only result in GoDaddy giving standard recommendations which are not appropriate to the issues being experiencedAgain, they are saying the issue is resolved and it simply is not
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• SSL Subscriber AgreementThe latest version of these agreements can be found at: ***
On October 17, the complainant purchased a Standard SSL certificate for a one year term. This was for the service period ending October 17, 2015.On May 20, 2015, the complainant accessed their customer account and canceled the SSL Certificate from within the 'Payments & Renewing Items' section, which canceled the ability to renew the service in question at the end of its termA SSL certificate is not completely canceled or removed until it is revokedAs the complainant did not revoke the SSL certificate, the service remained active.SSL certificates are issued in yearly incremental service periods. Per GoDaddy’s refund policy, after days of purchase, remaining years on a revoked SSL certificate may be refunded to In-Store Credit. As the complainant purchased the SSL certificate for a one year term, the SSL certificate would be non-refundable.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The certificate in question is active and functioning as intended. Due to the cancellation of the renewal ability the complainant would have to purchase a new SSL certificate at the end of the purchased term if they intended to continue to use GoDaddy’s SSL products.The complainant can access, manage, and download their SSL certificate directly via ***If the complainant wishes to utilize the SSL certificate with another hosting provider, they may be able to rekey the certificate in question.EDUCATION:The following help center articles may be useful to the complainant for future reference:Rekey Certificate:***Working with SSL Certificates:***Refund Policy:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy***
*** ** *** *** *** ***
*** ** ***
*** *** ***
*** *** ***
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant It appears the complainant may work for a GoDaddy customer, and may have received a call from
GoDaddy’s Customer Development Team regarding the customer’s account.If our customer does not wish to receive outbound calls from our customer care team, they can contact our customer care center at any time and request to be placed on GoDaddy’s Do Not Call list Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014; per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain names referenced by our customer upon expiration and attempted to do so in a good faith effort to honor its agreements with them. However, our customer’s financial institution declined payment(s). Contrary to our customer’s understanding, GoDaddy proactively sent multiple notices pre- and post-expiration to our customerGoDaddy sent renewal notices prior to the expiration date on:• August 12, 2014• September 11, 2014• October 11, 2014• October 26, 2014• November 5, 2014GoDaddy also sent renewal notices after the expiration date on:• November 11, 2014• November 15, 2014• November 22, 2014These notices informed the customer their expired items were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.Furthermore, GoDaddy also attempted to connect with our customer via phone on November 12, to discuss the failed billing transaction and was unsuccessfulThe domain names correctly followed the expiration life-cycle, were canceled due to non-payment, and have since been acquired by another party.On June 18, our customer contacted our support teams and requested a refund of one-year of their hosting plan, associated with one of the domain names referenced above. Per our Refund Policy, our customer was offered a refund of 4-months, equal to the time remaining on the hosting plan once that plan had been canceled. Our customer declined the refund On November 14, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan in question upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice prior to the expiration date on November 4, to inform our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On November 30, our customer contacted our support teams and received a full refund for the latest hosting plan renewal transaction. There are no further refunds applicable within our customer’s account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services -https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Refu...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is my account and has been since October I have followed the process completely and they still refuse to follow through on their end?
Regards,
*** ***
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the transactions in the amounts of $and $were found to be validOur customer, or authorized party, accessed the associated GoDaddy account and purchased GoDaddy services via online transactions.Upon contact with our billing team, our customer received the applicable refund for canceled servicesOur customer was not provided a refund for services they chose to retain Our customer has been provided all applicable refunds, per our Refund Policy. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the
opportunity to address and bring clarity to the additional concerns presented
by the complainantWe are unable to provide
the information the complainant is requesting in a response to this complaint
We have connected with the complainant directly via email with further
information regarding their refund check, and appreciate their patience.Thank you again for the opportunity to address and bring
clarity to the additional concerns presented by the complainant.Kindest
regards,*** ***Office of
the CEO - GoDaddy*** ** *** *** *** ***Scottsdale,
AZ
The response has no good intention to solve the problemThey had no faith at any level at all.1) It's their fault that caused serious problems to my domains and email box, I called their support to apply store credit on the day when I renew the domain, there's two domain on that day, the other one applied store credit.2) I have not using the stored credit for a long time, the address was not even correct, it's unauthorized transaction.3) I was forced to pay for the administration fees by GoDaddy out of no service.4) I've used email box *** since 2007, there's no reason to delete my emailbox, I requested many times to give that emailbox back to me since we have a lot of members on the website, how could a company delete a mailbox without give it back acted on 'FAITH'?5) It's not the first time Godaddy had bad service, I experienced blackmail, service down, no tech support, lost domain records etcWhen I called them, they said, 'I don't know."
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 13, 2016, our customer purchased GoDaddy’s Website Builder for a 1-year term
via online transaction, which included a free Starter Email plan for the first yearOur customer called in the same day to discuss getting their website up, and were informed why they would need a domain name, so that people could access the siteOur customer ended the call prior to purchase.On May 13, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customer.On June 6, 2017, our customer contacted our Customer Care teams requesting a refund for the renewalHowever, the refund did not go throughOn June 13, 2017, GoDaddy was notified that our customer’s financial institution had filed a dispute in the form of a chargeback on the order, rather than following up with GoDaddy to determine what occurred with the refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The chargeback our customer initiated with their financial institution withdrew payments made to GoDaddy. As such, we are unable to provide any refund in a state of financial lossContrary to our customer’s understanding, the chargeback is still pendingOur customer will need to wait for the timeframe to end, or reverse the chargeback with their bankOnce reversed, they can follow back up with GoDaddy’s support teams to have the refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
As explained in our original response, when the complainant accepted our terms, they agreed that if they canceled a purchased product that included a free domain, the list price for the domain would be deducted from any refundIn addition to the domain being provided at no cost, the complainant received a reduced rate for the hosting that was less than the list price for the domain
The complainant has been provided the refund they are entitled to for the time that remained on their email plan when it was canceledGoDaddy will not be issuing any further refunds in this case
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest regards,
*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Godaddy is breaking it's own terms and conditions and icann regulations by allowing "customers" to act in BAD FAITHThey are also deeming domains as premium domains so that people are charging a higher premium on them which is why they allowed my domain to be sold in the first placeI looked up the domain *** (one letter off of *** - they said because of the words tek and service it was deemed a premium domain, however, *** has both of those words and it is not!)I also spoke with someone on the phone from godaddy and he told me to contact afternic (one of their partners in domain auctions)When I called back I was told by a GODADDY rep that the information given to me was only to be used internally and that meant that godaddy had taken ownership of the domain and was auctioning it off! Another rep told me that he saw that it was registered with Godaddy but was not allowed to tell me the registered users information because of privacy settings associated with the domainI contacted afternic and they told me that they didn't have the domain in their systems, but godaddy would have to have submitted it to know that infoAfter that I spoke with another godaddy rep and he told me my old domain BrianFairbairn.com was at closed auction and that I could go bid on it by joining godaddy's premium auction serviceWhen I did and searched the domain it didn't show up! So they got me to pay for a service that wouldn't even work for me! On top of allowing people to extort others they did not handle a domain transfer last year for a old client of mineThe clients sister took over the domain rexsanfordpe.com last year and even contacted godaddyShe said she was charged for a renewal this year and I had to pay for the domain because it had also gone into redemption on my account and was never transferred last yearNow I cannot transfer it out because they locked it for months!
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 28, 2016, our customer registered the domain in question via online transaction.On October 6, 2016, our customer contacted GoDaddy to request a refund for the domainIn accordance with our Refund Policy, their request was denied as it was made well past the time in which the domain was eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.When a domain name is registered or renewed, GoDaddy acts like a broker in the sense that we are taking an order from the customer (registrant) and buying or renewing the domain(s) from the Registry on behalf of the customer. It is then up to the Registry to decide if they will take back an order and the time frame in which they would do soIn this case, GoDaddy has already provided the money to the Registry and we are unable to recoup these fundsThe transfer of a domain's remaining registration term to a different domain is not permitted.Per the terms our customer agreed to, it is a customer responsibility to ensure domains they register do not infringe the legal rights of any third partyThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 18, our customer contacted our Customer Care team for assistance with a new domain name registration. The promotional code which our customer had provided to our support agent was not a valid code and was not associated with any valid offer. As such, a discount was not applied to the transaction.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
I did adjust my settings so the URL would renew one year at a time and they magically were reset to the original setting of years...and I was charged for a year renewalWhat will prevent GoDaddy from changing my renewal setting to years after I change it to year?
Thank you for the opportunity to address our customer’s additional concernsIn instances where a customer is unable to resolve their website issues on their own or connect with their website design, GoDaddy offers a fee based solution for reviewing and possibly resolving issues on our customer’s behalfNo customer is ever required to utilize this serviceGoDaddy takes the security of its hosting environments very seriouslyAs a result, we regularly update server side software to ensure current versions are running; this prevents possible security issuesIt is a customer responsibility to maintain the same up to date software with regard to their websitesAs stated, our customer did not notify us in a timely manner with regard to any concerns surrounding their websiteAs such, no additional time will be provided to the hosting plan in questionWe highly encourage our customer to connect with their website designer and have the WordPress software being utilized reviewed to ensure it is fully up to dateThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.We stand by our previous response.Our hosting support teams have reviewed the customer’s website and scripting issues and determined the issue is with the customer’s scripting itselfGoDaddy has tested HTML scripting on the hosting account in question and found that it does work as expectedAdditionally our support teams had previously tested the customer’s custom script on GoDaddy’s local environment and were able to duplicate the issueThe issue lies with the specific scripting the customer is using and falls outside of GoDaddy’s scope of support.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
GoDaddy is not telling the truth in that I did purchase the package with the aid of one of their support reps and I have the call records to prove itI was not advised of any cancellation or refund policy at the timeFurthermore I made several attempts to resolve this issue with GoDaddy via email, phone and fax which I have records of all
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the
additional concerns presented by the complainantWe stand by our previous responseWe have provided a full refund for the Get Found service back to
the original payment method per the complainant’s requestShould the complainant require assistance with any further product
concerns, they can contact GoDaddy’s Hour Customer Care Center at (480)
505-8877.Thank you again for the opportunity to address and bring clarity to the
concerns presented by the complainant.Best regards,Melanie *** K***Office of the CEO - [email protected] RdSuite 226Scottsdale, AZ
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx When a domain name is registered, the Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates in a public WHOIS databaseGoDaddy offers private registration services as an aservice for select domain names via an affiliate company, Domains by ProxyThis service masks the registration information required by ICANN but is not allowed during the domain transfer process between registrarsOur customer reached out to GoDaddy’s customer caret to request the privacy be removed from the domain in question in order to initiate a domain transferAs with all service providers, GoDaddy had unexpected technical issues when removing the privacy but worked quickly and vigorously to resolve them and minimize any impact to our customer RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a gesture of goodwill, we have refunded the renewal of the private registration, a total of $USD. Any registration time associated with the domain will transfer with it to another registrar, and as such, we are unable to refund the domain’s registration. As the privacy has been removed, our customer should also now be able to transfer the domain to another registrar.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 14, our Digital Crimes Unit notified the complainant of malicious content displayed on their website hosted with GoDaddy. Given the serious nature of the matter, the complainant was provided a 24-hour time frame to remove the material or GoDaddy would take additional action to minimize negative impact to the internet communityThese actions could include the suspension of the associated domain name until the complainant resolved the issue The complainant was provided several recommendations to resolve the matter, such as performing a spyware/virus check on any machines used to access their hosting account, updating all themes, plugins, and web applications to their latest versions, and updating all account passwords As no action was taken and as the malicious content still existed on the website, the domain in question was suspended on October 15, 2015. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account security, including all products and services within, is a customer responsibility. GoDaddy takes any abuse of its services very serious and will take action if a website/domain name utilizing our services is identified as hosting any abusive content (knowingly or not), such as distributing malware, hosing phishing sites, or sending Spam.As the malicious content was removed, our Digital Crimes Unit reactivated the domain name in question on October 19, GoDaddy will not provide compensation due to losses the complainant may have incurred as again, account management, including security, is a customer responsibility.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Education:The complainant may find the following article helpful:Identifying, Removing, and Preventing Malware on Your Hosting Server-https://www.godaddy.com/help/identifying-removing-and-preventing-malware-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
The person who called left no message at 2:PM Eastern Time on August 9, Only after receiving the Revdex.com complaint did I realize the number which called and hadn't left a message may be GoDaddySo I called the numberI was told the person I spoke with indicated he could take information but that a specific person was handling the caseI gave the person I spoke with the informationHe indicated the person I spoke with was not at his desk but would be back later that day and would call me backI made my call at 5:10PM.To date the individual has not made any further attempts to reach me after I tried to reach him. Go Daddy did send an email indicating the problem was resoledThis is not accurate and the problem remains the same as it wasEfforts to reach out to support only result in GoDaddy giving standard recommendations which are not appropriate to the issues being experiencedAgain, they are saying the issue is resolved and it simply is not
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• SSL Subscriber AgreementThe latest version of these agreements can be found at: ***
On October 17, the complainant purchased a Standard SSL certificate for a one year term. This was for the service period ending October 17, 2015.On May 20, 2015, the complainant accessed their customer account and canceled the SSL Certificate from within the 'Payments & Renewing Items' section, which canceled the ability to renew the service in question at the end of its termA SSL certificate is not completely canceled or removed until it is revokedAs the complainant did not revoke the SSL certificate, the service remained active.SSL certificates are issued in yearly incremental service periods. Per GoDaddy’s refund policy, after days of purchase, remaining years on a revoked SSL certificate may be refunded to In-Store Credit. As the complainant purchased the SSL certificate for a one year term, the SSL certificate would be non-refundable.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The certificate in question is active and functioning as intended. Due to the cancellation of the renewal ability the complainant would have to purchase a new SSL certificate at the end of the purchased term if they intended to continue to use GoDaddy’s SSL products.The complainant can access, manage, and download their SSL certificate directly via ***If the complainant wishes to utilize the SSL certificate with another hosting provider, they may be able to rekey the certificate in question.EDUCATION:The following help center articles may be useful to the complainant for future reference:Rekey Certificate:***Working with SSL Certificates:***Refund Policy:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy***
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Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant It appears the complainant may work for a GoDaddy customer, and may have received a call from
GoDaddy’s Customer Development Team regarding the customer’s account.If our customer does not wish to receive outbound calls from our customer care team, they can contact our customer care center at any time and request to be placed on GoDaddy’s Do Not Call list Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 11, 2014; per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain names referenced by our customer upon expiration and attempted to do so in a good faith effort to honor its agreements with them. However, our customer’s financial institution declined payment(s). Contrary to our customer’s understanding, GoDaddy proactively sent multiple notices pre- and post-expiration to our customerGoDaddy sent renewal notices prior to the expiration date on:• August 12, 2014• September 11, 2014• October 11, 2014• October 26, 2014• November 5, 2014GoDaddy also sent renewal notices after the expiration date on:• November 11, 2014• November 15, 2014• November 22, 2014These notices informed the customer their expired items were at risk of being canceled unless additional action was taken. Account management is a customer responsibility.Furthermore, GoDaddy also attempted to connect with our customer via phone on November 12, to discuss the failed billing transaction and was unsuccessfulThe domain names correctly followed the expiration life-cycle, were canceled due to non-payment, and have since been acquired by another party.On June 18, our customer contacted our support teams and requested a refund of one-year of their hosting plan, associated with one of the domain names referenced above. Per our Refund Policy, our customer was offered a refund of 4-months, equal to the time remaining on the hosting plan once that plan had been canceled. Our customer declined the refund On November 14, 2015; per our customer’s account preferences, GoDaddy was instructed to automatically renew the hosting plan in question upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a renewal notice prior to the expiration date on November 4, to inform our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.On November 30, our customer contacted our support teams and received a full refund for the latest hosting plan renewal transaction. There are no further refunds applicable within our customer’s account.Education:Our customer may find the following articles helpful:Managing Renewals for Products and Services -https://my.godaddy.com/help/managing-renewals-for-products-and-services-725Refu...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is my account and has been since October I have followed the process completely and they still refuse to follow through on their end?
Regards,
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