Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2011, our customer purchased the domain name in question with
Private Registration services and Certified Domain service for a five-year term via online transactionOn March 15, our customer manually renewed their domain name and associated services for an additional one-year term via online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent five renewal reminder emails to the email address on file between December 14, and March 9, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Domain Name Registration Agreement, which was acknowledged and accepted by our customer, the domain name in question automatically renewed for the original length of the initial purchaseOnce purchased or renewed for a specific length of time, none of that time can be removed from the domain name and the order is not eligible for refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
this is a special case where our many reports to abuse didn't help.this domain is used to send spam which pretends to look as the I sent itthere is no way to get rid of it.recently they started sending phornogralhic materialsYou must put an end to it
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
• Microsoft Office Terms of Use
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On November 20, 2014, the complainant purchased Managed Wordpress Hosting for one year via an online transactionA free domain name registration was included with this purchase at no cost for a one-year termThe complainant then contacted our support teams and purchased a Microsoft Office Email plan for a two-year termDuring the interaction with our support representative, it was explained to the complainant they could cancel the email service at any time and receive a refund for the remaining time on the plan
Refunds are issued in accordance with the terms the complainant agreed toRefund requests made within forty-five days of the purchase date for eligible products are issued to the original payment methodRefunds requested after forty-five days are processed as In-Store credit, available for future GoDaddy purchases
On May 31, 2015, the complainant contacted support staff via online chat to request a refund for the email and hosting service, as they intended to cancel themAs the request was more than forty-five days from the purchase date, the complainant was properly advised that any eligible refund would be issued as an In-Store credit
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
Per the terms the complainant agreed to; when purchased products that include a free domain name are canceled and the domain is not canceled within the window of time permitted by the registry to recoup any fees paid to them by GoDaddy, the list price for the domain name is deducted from the refund amountThe complainant received promotional pricing for the hosting service that resulted in a final cost below the list price for the domainAs such, the complainant is not eligible for any refund of the hosting service
As a one-time exception to our Refund Policy and gesture of goodwill to amicably resolve the matter, GoDaddy will issue a prorated refund for the email service to the original payment method
EDUCATION:
The complainant might find the following support article useful
REFUND POLICY -
https://www.godaddy.com/help/refund-policy-
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** *** Office of the CEO - GoDaddy
*** *** ** *** *** *** *** Scottsdale, AZ
Thank you for the opportunity to address the complainant’s additional concernsWe appreciate the complainant’s concerns, however, the information needed to further investigate has not been submitted via the proper venue. To report spam believed to be coming from our customers, the complainant needs to submit a copy of the email(s), including the message headersOur teams will properly investigate the issue once provided more information. The information needs to be submitted at the following URL: https://supportcenter.godaddy.com/AbuseReportAgain, our teams will properly investigate the issue once provided the requested information Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am having my attorney review exact terminology in your agreement and will proceed accordinglyGo Daddy is the marketer of this toxic domain and should claim responsibility of the products they sellIn my business we do know the difference between right and wrong and always take the high roadThe consumer of their products must be informed about these practices and policiesNo Go Daddy, this is a bad business decision and you should do the right thingI am not going to let this go.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had requested that GoDaddy send me copies of the emails they sent regarding the expiration of the domain nameTo date, I have not received those I have scoured my archives and can find none from them about any issue except for invoicesPlease have them produce copies of the emails regarding the domain expiration
Regards,
*** ***
I did give the representative sufficient information to close my account in I did not receive any notices regarding the renewing of the Domain nameI searched my email and spam folderI am completely unsatisfied with the manner your company has conducted it's business and I do not accept your response as a resolution to my complaint
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer contacted GoDaddy via phone regarding an email
renewal notice they had received from usThe email service in question hosted email for multiple domainsThis interaction ended with no action taken by the customer, as they expressed they would follow up with their IT team first before deciding on whether to keep the email service referenced in the renewal noticeAt no time did our customer instruct us to not renew their email service.On September 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On October 28, 2016, our customer contacted GoDaddy for the first time regarding the renewal of their email serviceAfter reviewing their account with support staff, our customer decided to cancel their email plan and was shown the steps to do soOur customer was advised by our support staff they would be issued a refund despite the product being outside of the refund eligibility periodAs such, the refund request submitted by support staff was denied, per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we have issued a refund to honor the offer made by our support staff.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I contacted Go Daddy on APRIL 7, -WHY SHOULD I WAIT FOR OVER A MONTH TO GET MY REFUND?THAT IS THE MAIN COMPLAINT AT THIS POINT AND NO ONE AT GO DADDY HAS BOTHETRD TO APOLIGIZE OR EXPLAIN? OR ADMIT FAULT!I DESIRE AN APOLOGY AND COMPENSATION FOR THEM HOLDING FUNDS
we always contact Godaddy every day and as often I can calling them or email , they never got any response or good answer from them since I paid godaddy directly , we didn't deal anybody there , however godaddy always said godaddy don't know anything about our order status As now the website had not done and it's been over days now , the last email received from them was on 08/, after then I don't have any update about the process , godaddy never promised to contact me back for follow up
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 6, 2015, our customer purchased a six-month term of Managed WordPress
hosting via online transaction. This hosting account has renewed, per our customer’s account preferences, every six months, with the most recent renewal occurring on February 5, 2017. GoDaddy has renewed the hosting service every six months in a good faith effort to honor agreements with our customer.On February 9, 2017, our customer called to request a refund for their most recent hosting renewal, and were properly informed the renewal was outside of refund eligibility. Products renewed in monthly terms are refund-eligible if canceled within hours of renewal, per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, our office is willing to provide a refund for the latest hosting renewal totaling $47.94, provided the hosting is canceled by February 15, 2017. Once canceled, our customer can contact our office directly at [email protected] to request the refund.The following articles may be helpful to our customer.Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdo...⇄ a hosting account:https://www.godaddy.com/help/cancel-a-hosting-account-20040Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
The agreement between GoDaddy and I was not carried out in good faithAgain, no notice was ever given before or at the time of purchase of having to pay for a prior domain owner's unpaid fee'sGoDaddy claims that they have given sufficient notice in their user agreement which consists of fine print and boilerplate clausesAn agreement condition such as the one at issue should be disclosed in a conspicuous manner in a way that it would be easily identifiable and understood by a laymanAs stated before, all of the correspondence I receieved from GoDaddy regarding our agreement states nothibg pertaining to having to pay the previous domain owner's unpaid feesBy continuing this practice, GoDaddy will be free to continue to take advantage of consumers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address the additional concerns presented by our customerWhile GoDaddy sent expiration notices to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive itWe appreciate our customer’s feedback regarding our refund policy, and will ensure their feedback will be shared with the appropriate parties within our companyAs a goodwill gesture, we have refunded half of the renewal cost of the email plan and additional boxes, a total of $524.51. Renewals of the email plan in the future will be at the current price at that timeThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,*** *** Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** The domain in
question has Protected Registration service added to it. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we understand any frustration our customer may feel, they are not the registrant of the domain in questionIn order for us to remove Protected Registration from a domain name, the request and documents required to do so must come from the domain’s registrantOwnership changes at the customer account level do not extend to domain ownershipOur customer will need to work with the current registrant and our Domain Services team to have the Protected Registration service removedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your referenceI never received any emails they claim to have sent me regarding renewal of the domain, the only email I received was to tell me it was canceledThe irony is now I am receiving emails from them almost daily trying to sell me more domain names . They have been nothing but condescending and unwilling to take any accountability for their mistakes I did not receive any of the renewal emails they claim to have sent Very dishonest company Their response was offensive
Regards,
*** ***
This is just another "bully" attempt by a big corporate to take advantage of the average personI tried several times to pay my monthly fee but It was not letting me, so Godaddy wont not let me pay thenSo they take my files worth thousands of dollars and countless work hours and say " you we have them but you need to pay us $if you want them back"you need to to eithergiving me back my files so I can log on and payORSend me my files that your are keeping and demanding a ransom to get them back I have said from the start I am trying to pay my month fee, I am not paying a ransom for my property. You are legally stealing, you are taking my property and require money ($149) aka a ransom to get it back
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On October 19, 2017, our customer was notified via email of improper usages of their
hosting account; our customer has been using their hosting account as a file repository, adversely affecting other customers on the same hosting server This notification indicated our customer would need to bring their hosting account into compliance by October 25, 2017, by removing the files in question, or moving them to a Virtual Private Server (VPS), Dedicated Server, or file hosting platform, such as Microsoft’s OneDrive.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we appreciate our customer’s business and loyalty, our customers must all abide by the same Terms of Service. Web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of filesOur customer has been offered the option of a refund off their current hosting plan to pay toward the purchase of a VPS or Dedicated Server. This offer still stands, and our customer can contact our hosting teams for assistance with this process. Otherwise, our customer will need to make significant progress toward removing the files in question to avoid potential suspension of their hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On April 1, our customer registered a domain and added Protected Registration service, the highest level of protection for a domain that GoDaddy offersThis premium, aservice provides private registration and protects against cancellation, expiration, or transfer of a domainDomains with this service cannot be cancelled or transferred until this service is canceled by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and signed cancellation form to our Domain Services team.On April 17, 2014, the Protected Registration was canceled and our customer notifiedIt was our customer’s responsibility to cancel the domain if they chose.On April 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 2-year term and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On April 10, our customer contacted our billing team to request a refund for the renewal transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. We are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to properly investigate the matter to provide clarity or possible
resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further. GoDaddy offers a day refund time frame in which our 24/Customer Care Center can be contacted and applicable refunds issuedBased on the comments made by the complainant, they were well outside of our refund time frame when they connected with our support teamsRESOLUTION:Our Refund Policy can be publicly found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2011, our customer purchased the domain name in question with
Private Registration services and Certified Domain service for a five-year term via online transactionOn March 15, our customer manually renewed their domain name and associated services for an additional one-year term via online transaction. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customerGoDaddy sent five renewal reminder emails to the email address on file between December 14, and March 9, These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy’s Domain Name Registration Agreement, which was acknowledged and accepted by our customer, the domain name in question automatically renewed for the original length of the initial purchaseOnce purchased or renewed for a specific length of time, none of that time can be removed from the domain name and the order is not eligible for refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
this is a special case where our many reports to abuse didn't help.this domain is used to send spam which pretends to look as the I sent itthere is no way to get rid of it.recently they started sending phornogralhic materialsYou must put an end to it
Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following
The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:
• Universal Terms of Service Agreement
• Hosting Agreement
• Microsoft Office Terms of Use
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On November 20, 2014, the complainant purchased Managed Wordpress Hosting for one year via an online transactionA free domain name registration was included with this purchase at no cost for a one-year termThe complainant then contacted our support teams and purchased a Microsoft Office Email plan for a two-year termDuring the interaction with our support representative, it was explained to the complainant they could cancel the email service at any time and receive a refund for the remaining time on the plan
Refunds are issued in accordance with the terms the complainant agreed toRefund requests made within forty-five days of the purchase date for eligible products are issued to the original payment methodRefunds requested after forty-five days are processed as In-Store credit, available for future GoDaddy purchases
On May 31, 2015, the complainant contacted support staff via online chat to request a refund for the email and hosting service, as they intended to cancel themAs the request was more than forty-five days from the purchase date, the complainant was properly advised that any eligible refund would be issued as an In-Store credit
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service
Per the terms the complainant agreed to; when purchased products that include a free domain name are canceled and the domain is not canceled within the window of time permitted by the registry to recoup any fees paid to them by GoDaddy, the list price for the domain name is deducted from the refund amountThe complainant received promotional pricing for the hosting service that resulted in a final cost below the list price for the domainAs such, the complainant is not eligible for any refund of the hosting service
As a one-time exception to our Refund Policy and gesture of goodwill to amicably resolve the matter, GoDaddy will issue a prorated refund for the email service to the original payment method
EDUCATION:
The complainant might find the following support article useful
REFUND POLICY -
https://www.godaddy.com/help/refund-policy-
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant
Kindest regards,
*** *** Office of the CEO - GoDaddy
*** *** ** *** *** *** *** Scottsdale, AZ
Thank you for the opportunity to address the complainant’s additional concernsWe appreciate the complainant’s concerns, however, the information needed to further investigate has not been submitted via the proper venue. To report spam believed to be coming from our customers, the complainant needs to submit a copy of the email(s), including the message headersOur teams will properly investigate the issue once provided more information. The information needs to be submitted at the following URL: https://supportcenter.godaddy.com/AbuseReportAgain, our teams will properly investigate the issue once provided the requested information Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am having my attorney review exact terminology in your agreement and will proceed accordinglyGo Daddy is the marketer of this toxic domain and should claim responsibility of the products they sellIn my business we do know the difference between right and wrong and always take the high roadThe consumer of their products must be informed about these practices and policiesNo Go Daddy, this is a bad business decision and you should do the right thingI am not going to let this go.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had requested that GoDaddy send me copies of the emails they sent regarding the expiration of the domain nameTo date, I have not received those I have scoured my archives and can find none from them about any issue except for invoicesPlease have them produce copies of the emails regarding the domain expiration
Regards,
*** ***
I did give the representative sufficient information to close my account in I did not receive any notices regarding the renewing of the Domain nameI searched my email and spam folderI am completely unsatisfied with the manner your company has conducted it's business and I do not accept your response as a resolution to my complaint
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On September 14, 2016, our customer contacted GoDaddy via phone regarding an email
renewal notice they had received from usThe email service in question hosted email for multiple domainsThis interaction ended with no action taken by the customer, as they expressed they would follow up with their IT team first before deciding on whether to keep the email service referenced in the renewal noticeAt no time did our customer instruct us to not renew their email service.On September 20, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerAccount management is a customer responsibility.On October 28, 2016, our customer contacted GoDaddy for the first time regarding the renewal of their email serviceAfter reviewing their account with support staff, our customer decided to cancel their email plan and was shown the steps to do soOur customer was advised by our support staff they would be issued a refund despite the product being outside of the refund eligibility periodAs such, the refund request submitted by support staff was denied, per our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to our Refund Policy, we have issued a refund to honor the offer made by our support staff.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
I contacted Go Daddy on APRIL 7, -WHY SHOULD I WAIT FOR OVER A MONTH TO GET MY REFUND?THAT IS THE MAIN COMPLAINT AT THIS POINT AND NO ONE AT GO DADDY HAS BOTHETRD TO APOLIGIZE OR EXPLAIN? OR ADMIT FAULT!I DESIRE AN APOLOGY AND COMPENSATION FOR THEM HOLDING FUNDS
we always contact Godaddy every day and as often I can calling them or email , they never got any response or good answer from them since I paid godaddy directly , we didn't deal anybody there , however godaddy always said godaddy don't know anything about our order status As now the website had not done and it's been over days now , the last email received from them was on 08/, after then I don't have any update about the process , godaddy never promised to contact me back for follow up
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 6, 2015, our customer purchased a six-month term of Managed WordPress
hosting via online transaction. This hosting account has renewed, per our customer’s account preferences, every six months, with the most recent renewal occurring on February 5, 2017. GoDaddy has renewed the hosting service every six months in a good faith effort to honor agreements with our customer.On February 9, 2017, our customer called to request a refund for their most recent hosting renewal, and were properly informed the renewal was outside of refund eligibility. Products renewed in monthly terms are refund-eligible if canceled within hours of renewal, per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, our office is willing to provide a refund for the latest hosting renewal totaling $47.94, provided the hosting is canceled by February 15, 2017. Once canceled, our customer can contact our office directly at [email protected] to request the refund.The following articles may be helpful to our customer.Refund Policy:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdo...⇄ a hosting account:https://www.godaddy.com/help/cancel-a-hosting-account-20040Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
The agreement between GoDaddy and I was not carried out in good faithAgain, no notice was ever given before or at the time of purchase of having to pay for a prior domain owner's unpaid fee'sGoDaddy claims that they have given sufficient notice in their user agreement which consists of fine print and boilerplate clausesAn agreement condition such as the one at issue should be disclosed in a conspicuous manner in a way that it would be easily identifiable and understood by a laymanAs stated before, all of the correspondence I receieved from GoDaddy regarding our agreement states nothibg pertaining to having to pay the previous domain owner's unpaid feesBy continuing this practice, GoDaddy will be free to continue to take advantage of consumers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address the additional concerns presented by our customerWhile GoDaddy sent expiration notices to our customer via email before the service's expiration date, GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive itWe appreciate our customer’s feedback regarding our refund policy, and will ensure their feedback will be shared with the appropriate parties within our companyAs a goodwill gesture, we have refunded half of the renewal cost of the email plan and additional boxes, a total of $524.51. Renewals of the email plan in the future will be at the current price at that timeThank you again for the opportunity to address the additional concerns presented by our customerKindest regards,*** *** Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by the customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** The domain in
question has Protected Registration service added to it. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, aservice provides private registration and also protects against the cancellation, expiration, or transfer of a domain nameDomain names which have this service cannot be cancelled or transferred until the Protected Registration is canceledThis is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we understand any frustration our customer may feel, they are not the registrant of the domain in questionIn order for us to remove Protected Registration from a domain name, the request and documents required to do so must come from the domain’s registrantOwnership changes at the customer account level do not extend to domain ownershipOur customer will need to work with the current registrant and our Domain Services team to have the Protected Registration service removedThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your referenceI never received any emails they claim to have sent me regarding renewal of the domain, the only email I received was to tell me it was canceledThe irony is now I am receiving emails from them almost daily trying to sell me more domain names . They have been nothing but condescending and unwilling to take any accountability for their mistakes I did not receive any of the renewal emails they claim to have sent Very dishonest company Their response was offensive
Regards,
*** ***
This is just another "bully" attempt by a big corporate to take advantage of the average personI tried several times to pay my monthly fee but It was not letting me, so Godaddy wont not let me pay thenSo they take my files worth thousands of dollars and countless work hours and say " you we have them but you need to pay us $if you want them back"you need to to eithergiving me back my files so I can log on and payORSend me my files that your are keeping and demanding a ransom to get them back I have said from the start I am trying to pay my month fee, I am not paying a ransom for my property. You are legally stealing, you are taking my property and require money ($149) aka a ransom to get it back
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On October 19, 2017, our customer was notified via email of improper usages of their
hosting account; our customer has been using their hosting account as a file repository, adversely affecting other customers on the same hosting server This notification indicated our customer would need to bring their hosting account into compliance by October 25, 2017, by removing the files in question, or moving them to a Virtual Private Server (VPS), Dedicated Server, or file hosting platform, such as Microsoft’s OneDrive.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we appreciate our customer’s business and loyalty, our customers must all abide by the same Terms of Service. Web hosting is designed and optimized to serve website pages quickly and efficiently, and is not intended as a file hosting service to host large individual files and/or large collections of filesOur customer has been offered the option of a refund off their current hosting plan to pay toward the purchase of a VPS or Dedicated Server. This offer still stands, and our customer can contact our hosting teams for assistance with this process. Otherwise, our customer will need to make significant progress toward removing the files in question to avoid potential suspension of their hosting plan.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThese agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On April 1, our customer registered a domain and added Protected Registration service, the highest level of protection for a domain that GoDaddy offersThis premium, aservice provides private registration and protects against cancellation, expiration, or transfer of a domainDomains with this service cannot be cancelled or transferred until this service is canceled by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and signed cancellation form to our Domain Services team.On April 17, 2014, the Protected Registration was canceled and our customer notifiedIt was our customer’s responsibility to cancel the domain if they chose.On April 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain for another 2-year term and did so in a good faith effort to honor its agreements with the customerAccount management is a customer responsibility.On April 10, our customer contacted our billing team to request a refund for the renewal transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The transaction in question is beyond refund eligibilityWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address the complainant’s concerns. We are unable to locate an account with the information provided by the complainantWithout being able to identify a customer account, we are not able to properly investigate the matter to provide clarity or possible
resolutionIf the complainant can provide us with account specific details we will gladly investigate their concerns further. GoDaddy offers a day refund time frame in which our 24/Customer Care Center can be contacted and applicable refunds issuedBased on the comments made by the complainant, they were well outside of our refund time frame when they connected with our support teamsRESOLUTION:Our Refund Policy can be publicly found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_IDThan...⇄ you again for the opportunity to address the concerns presented the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy