Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe hosting product our customer was provided with (at no cost to them) on July 4, is currently working as intendedAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore, our records indicate that our customer last contacted our Customer Care Center regarding this issue on August 4, We also again advise that if our customer requires technical assistance they can contact our Customer Care Center at *** Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 24,
our customer purchased a Deluxe Managed WordPress hosting plan via a support representative over the phoneThis hosting plan came with free Microsoft Office email plan. During the setup of the email account on April 26, 2016, our customer contacted GoDaddy support teams to request the new email address be setup as a forward to an existing Verizon.net email addressThe forward was setup however, the Verizon.net email address was mistyped in errorThe issue was quickly resolved on April 27, and instructions for re-creating the forward sent to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer encountered technical issues related to Microsoft Outlook and their Verizon.net email address not related to GoDaddyOur customer was referred to Microsoft and Verizon for a resolutionThat resolution required payment from our customer to MicrosoftContrary to our customers understanding, neither of the mentioned support representatives refused assistanceOur agents attempted to assist our customer with the recovery of emails located within GoDaddy’s system but found the issues to be with Verizon and Microsoft OutlookGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced.GoDaddy does not reimburse its customers for costs paid to third party vendors for assistance with non-GoDaddy productsThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 5, 2017, our customer purchased an Ultimate Managed WordPress Hosting
plan for a two-year term with a representative over the phoneOur customer switched from hosting on a cPanel plan to the Managed WordPress plan in an attempt to address an email concern they were experiencing.On April 23, 2017, our customer started reaching out with concerns pertaining to how a particular plwas interacting with the caching feature on the Managed WordPress server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the recommendation was made for our customer to move from cPanel hosting to Managed WordPress to alleviate an email issue, it is clear the Managed WordPress environment is not compatible with our customer’s choice of plug-inAs a gesture of goodwill, we will migrate the website content back to a cPanel plan at no cost, however, our customer will need to address any email concerns from their endIf our customer would like to make this move, they can connect with our 24/Hosting Support teams for assistanceThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is utilizing GoDaddy’s Website Builder service to display a website
Website Builder is a proprietary, do-it-yourself, template based product to construct a websiteHad our customer experienced a problem with any aspect of their GoDaddy services, our Customer Care team is available to troubleshoot any potential problemsIt appears our customer chose to submit this complaint instead of contacting our Customer Care team. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder service our customer is utilizing is functioning as intendedOur office has been unsuccessful in connecting with our customer to discuss their concerns. GoDaddy is declining our customer’s desired settlement requestAs they have not done so; should our customer require assistance with a GoDaddy service, our Customer Care teams may be contacted at 480-505-or via chat at https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAs the auto-renewal for the hosting plan was turned on, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerNotices were sent via email prior to the renewal date as well as an email receipt of the renewal chargesAccount management is a customer’s responsibility.Again, GoDaddy cannot take any action to re-activate the hosting until the chargeback is removed or the customer pays the original funds totaling $419.40, plus a $USD administrative feeThis fee is not punitive; rather, it helps offset expenses incurred due to the disputed transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2016, our customer added GoDaddy’s Get Found service to their account
on a one year free trial via an online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on February 17, in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the expiration date on:• December 19, 2016• January 18, 2017• February 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On March 27, 2017, our customer contacted GoDaddy to cancel and request a refund for the Get Found serviceTheir request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund as our customer was sent multiple renewal notices prior to expiration and their refund request was made after the product in question was no longer eligible for a refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 14, our customer contacted GoDaddy’s customer care center via phone
requesting assistance using a promotional code during a domain name purchaseGoDaddy provides promotional offers to its customers for use during the purchase of new products and the renewal of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers our customers receive from usThe offer must be entered prior to completing the transaction.Our customer ended the call without allowing our representative to assist themShortly after ending the call our customer purchased their domain names using the promotional code in question via an online transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer received a discount greater than the one referenced in their complaintAs such, GoDaddy will not provide additional price adjustments.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2017, our customer purchased a domain name for a one-year term via
online transaction. On that same day, our customer also activated a 30-day free trial of GoCentral, a proprietary, do-it-yourself, template based product to construct a website.At the time of activation, our customers agree that if they have neither canceled the product nor disabled automatic renewal, the product would automatically renew for a one year term, i.e, “billed annually” On April 14, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer Our customers can update the settings for the GoCentral free trial to bill on a monthly basis from within their account. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account. Once canceled, they can contact our office directly at [email protected] to request a refund. Future refunds would be provided in accordance with GoDaddy’s Refund Policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 5, 2014, our customer purchased their domain name for a one-year term via phone
transactionThe domain has been regularly renewed by our customer online or via phone transaction since.On March 28, 2016, our customer contacted our support center and renewed their domain via phone transaction for a one-year term.Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to our customer between February 4, and April 30, These notices informed our customer their domain would not be renewed unless additional action was takenAccount management is a customer responsibility.On May 5, 2017, our customer's agreed to and purchased term of domain registration endedAfter which, GoDaddy (at our own cost) provided our customer with a 42-day grace period to renew or redeem the name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 21, 2017, our customer contacted our support center and was properly informed their domain was in redemptionAs a gesture of goodwill, our Customer Care agents offered to waive half the redemption feeOur customer declined.GoDaddy will extend this gesture of goodwill until July 1, 2017, if our customer still wishes to redeem their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 26, 2008, our customer purchased an Economy Hosting Plan for a 2-year term
via online transaction.Between the dates of April 26, and April 26, 2014, the Economy Hosting Plan was regularly renewed for 2-year terms.GoDaddy’s support teams did not speak with the customer regarding the April 26, renewal or automatic renewal settingsOn June 10, 2014, our customer logged into their GoDaddy account and manually renewed the domain name that was associated with the hosting plan in questionImmediately following the domain renewal, our customer disabled the auto renewal feature for the domain nameOn April 26, 2016, the Economy Hosting Plan automatically renewed for another 2-year term.On November 29, 2016, our customer contacted our customer support teams requesting a refund for the April 26, renewal transaction.RESOLUTION:Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on March 24, and April 11, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the concerns presented.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Both domains were to be handled in exactly the same way with regard to transfer and parking/pointing.GoDaddy has failed to do this with one of the domainsBoth are supposed to be parked with GoDaddy.I have requested GoDaddy make the appropriate corrections and they have failed to do so.Consequently, the failure to park the domain properly is resulting in attempts by third-party companies to sell my domain.See the attachments to see the correct domain handling and the incorrect
Regards,
*** ***
Thank you for the opportunity to address the additional concerns presented by the complainant.As previously stated, GoDaddy does not and never has participated in domain name “front-running”.The domain the complainant has referred to, sexexercise.com, has never been registered through GoDaddy or any of its affiliates. Contrary to the complainant’s understanding, registration dates of domains are not able to be changed arbitrarily by customers or by registrars such as GoDaddyAgain, GoDaddy will not provide the complainant with any of the domains they have mentioned in their original complaint or rebuttal. We again encourage the complainant and any of our customers to purchase any available domains they desire at the time they show as available for registration, as domains are sold on a first-come, first-served basis.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 24, 2012, our customer purchased the two domain names in question each for
one-year termsBetween the dates of April, and February, 2017, our customer has manually renewed their domains for one-year terms both via online and phone transactionsOn February 3, 2017, our customer entered their account and manually renewed the two domains for one-year terms via online transaction extending the expiration dates to Approximately ten minutes later, our customer manually renewed the same two domains for a second time via online transaction extending their expiration dates to Once domains have been renewed, GoDaddy cannot remove time from the domainsA chargeback on the second renewal was initiated on the products in question on March 8, This chargeback withdrew payments made to GoDaddy and the domain names were suspended from the accountRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceTo reactivate these domain names, the original funds totaling $must be paid in full, plus a $USD administrative feeIf our customer reverses the chargeback with their financial institution, they may contact us to reactivate their productsChargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks, including staff and transactional costsAs a gesture of goodwill and because we value our customer, GoDaddy has offered to extend their hosting service for a three-month term at no additional costOur customer declinedThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThese agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 16, our customer’s hosting plan expiredPer their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method; the financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 5, Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur customer has since purchased a new hosting plan for a one-month term. As a gesture of goodwill, GoDaddy reduced the restore fee from $to $and completed the restore of customer’s websitesAs such, GoDaddy is denying the requested refundWe recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***On January 5, our customer purchased a hosting plan and received a Microsoft
Office Email plan for a 1-year term at no costOn August 17, 2016, our customer contacted our support teams simultaneously via chat and phone after experiencing problems creating an email address within their email planUpon contact with our support team, the DNS services associated with our customer’s domain name were reset and the issue experienced was resolved. Our customer then demanded an extension to their hosting plan at no cost.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Once our customer had notified our support team of the problem they experienced with their email address setup, GoDaddy provided the necessary assistance and resolved our customer’s email problem in a timely mannerAs explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 13, 2017, our customer registered a domain name via online transaction with
no assistance from our customer care teamDuring this registration process, GoDaddy's GoCentral Website Builder was included for a one-month free trial.On February 13, 2017, GoDaddy was instructed to automatically renew our customers Website builder per their account preferencesAn order confirmation was sent to the email address listed on the GoDaddy account.Our customer contacted GoDaddy support teams on February 28, to request a refundWhile the service was no longer eligible for a refund, a one month courtesy extension was offered for a separate hosting planOur customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers have the opportunity to review their shopping cart multiple times before completing transactionsOur customer had the opportunity to remove the GoCentral Website Builder plan from the cart prior to checkout on January 13,2017.As a one-time courtesy and as a gesture of good will, we have refunded the full amount of the Website Builder automatic renewal.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 6, 2017, our customer purchased an Ultimate Managed WordPress plan for a
3-year termWith GoDaddy’s Managed WordPress offering, GoDaddy handles the WordPress install, daily backups, and software updates to WordPressHowever, GoDaddy does not upload site content on their behalfGoDaddy’s support teams can guide our customer through the process, but we cannot do it for themSince purchasing the plan, our customer has regularly asked for assistance that is outside GoDaddy’s scope of supportGoDaddy’s Customer Care has attempted to assist our customer to the best of their abilities while also honoring our agreed scope of supportGoDaddy is a solutions-based business; our customer was informed of our more specialized assistance available via our WordPress Premium SupportThis is a service beyond our general Statement of Support, and does incur costsOn March 10, 2018, our customer contacted our Customer Care to request a refund, and their concerns were escalated for our billing teams to reviewOn March 11, 2018, our customer was informed that their hosting was not eligible for a refund per the Refund Policy agreed to at the time of purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs outlined previously, we are unable to provide our customer a refund per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotFor reference, GoDaddy’s Statement of Support as outlined in our agreements can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On April 24,
a domain within our customer’s account expiredPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.GoDaddy sent renewal notices prior to the expiration:• January 25, 2016• February 24, 2016• March 25, 2016• April 9, 2016• April 19, 2016GoDaddy also sent notices after the expiration:• April 25, 2016• April 29, 2016• May 6, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.As the domain was not renewed in a timely manner, it has entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since 2012, GoDaddy has provided our customer $in the form of redemption fee reductions due to failure to renew domains in a timely manner. GoDaddy will not continue to absorb costs due to account mismanagementOur customer may find the following articles helpful:Recovering Expired Domain Names-***What happens after domain names expire? -***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseThe hosting product our customer was provided with (at no cost to them) on July 4, is currently working as intendedAs with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore, our records indicate that our customer last contacted our Customer Care Center regarding this issue on August 4, We also again advise that if our customer requires technical assistance they can contact our Customer Care Center at *** Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M***Office of the CEO - GoDaddy
You have not addressed my questionI would like a refund for prior to February Anything on my account I would like a refund
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 24,
our customer purchased a Deluxe Managed WordPress hosting plan via a support representative over the phoneThis hosting plan came with free Microsoft Office email plan. During the setup of the email account on April 26, 2016, our customer contacted GoDaddy support teams to request the new email address be setup as a forward to an existing Verizon.net email addressThe forward was setup however, the Verizon.net email address was mistyped in errorThe issue was quickly resolved on April 27, and instructions for re-creating the forward sent to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer encountered technical issues related to Microsoft Outlook and their Verizon.net email address not related to GoDaddyOur customer was referred to Microsoft and Verizon for a resolutionThat resolution required payment from our customer to MicrosoftContrary to our customers understanding, neither of the mentioned support representatives refused assistanceOur agents attempted to assist our customer with the recovery of emails located within GoDaddy’s system but found the issues to be with Verizon and Microsoft OutlookGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced.GoDaddy does not reimburse its customers for costs paid to third party vendors for assistance with non-GoDaddy productsThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 5, 2017, our customer purchased an Ultimate Managed WordPress Hosting
plan for a two-year term with a representative over the phoneOur customer switched from hosting on a cPanel plan to the Managed WordPress plan in an attempt to address an email concern they were experiencing.On April 23, 2017, our customer started reaching out with concerns pertaining to how a particular plwas interacting with the caching feature on the Managed WordPress server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the recommendation was made for our customer to move from cPanel hosting to Managed WordPress to alleviate an email issue, it is clear the Managed WordPress environment is not compatible with our customer’s choice of plug-inAs a gesture of goodwill, we will migrate the website content back to a cPanel plan at no cost, however, our customer will need to address any email concerns from their endIf our customer would like to make this move, they can connect with our 24/Hosting Support teams for assistanceThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is utilizing GoDaddy’s Website Builder service to display a website
Website Builder is a proprietary, do-it-yourself, template based product to construct a websiteHad our customer experienced a problem with any aspect of their GoDaddy services, our Customer Care team is available to troubleshoot any potential problemsIt appears our customer chose to submit this complaint instead of contacting our Customer Care team. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder service our customer is utilizing is functioning as intendedOur office has been unsuccessful in connecting with our customer to discuss their concerns. GoDaddy is declining our customer’s desired settlement requestAs they have not done so; should our customer require assistance with a GoDaddy service, our Customer Care teams may be contacted at 480-505-or via chat at https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsWe stand by our previous responseAs the auto-renewal for the hosting plan was turned on, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerNotices were sent via email prior to the renewal date as well as an email receipt of the renewal chargesAccount management is a customer’s responsibility.Again, GoDaddy cannot take any action to re-activate the hosting until the chargeback is removed or the customer pays the original funds totaling $419.40, plus a $USD administrative feeThis fee is not punitive; rather, it helps offset expenses incurred due to the disputed transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 17, 2016, our customer added GoDaddy’s Get Found service to their account
on a one year free trial via an online transaction.Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so on February 17, in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the expiration date on:• December 19, 2016• January 18, 2017• February 7, 2017These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On March 27, 2017, our customer contacted GoDaddy to cancel and request a refund for the Get Found serviceTheir request was denied in accordance with our Refund Policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund as our customer was sent multiple renewal notices prior to expiration and their refund request was made after the product in question was no longer eligible for a refundThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 14, our customer contacted GoDaddy’s customer care center via phone
requesting assistance using a promotional code during a domain name purchaseGoDaddy provides promotional offers to its customers for use during the purchase of new products and the renewal of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers our customers receive from usThe offer must be entered prior to completing the transaction.Our customer ended the call without allowing our representative to assist themShortly after ending the call our customer purchased their domain names using the promotional code in question via an online transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer received a discount greater than the one referenced in their complaintAs such, GoDaddy will not provide additional price adjustments.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2017, our customer purchased a domain name for a one-year term via
online transaction. On that same day, our customer also activated a 30-day free trial of GoCentral, a proprietary, do-it-yourself, template based product to construct a website.At the time of activation, our customers agree that if they have neither canceled the product nor disabled automatic renewal, the product would automatically renew for a one year term, i.e, “billed annually” On April 14, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer Our customers can update the settings for the GoCentral free trial to bill on a monthly basis from within their account. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account. Once canceled, they can contact our office directly at [email protected] to request a refund. Future refunds would be provided in accordance with GoDaddy’s Refund Policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 5, 2014, our customer purchased their domain name for a one-year term via phone
transactionThe domain has been regularly renewed by our customer online or via phone transaction since.On March 28, 2016, our customer contacted our support center and renewed their domain via phone transaction for a one-year term.Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to our customer between February 4, and April 30, These notices informed our customer their domain would not be renewed unless additional action was takenAccount management is a customer responsibility.On May 5, 2017, our customer's agreed to and purchased term of domain registration endedAfter which, GoDaddy (at our own cost) provided our customer with a 42-day grace period to renew or redeem the name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 21, 2017, our customer contacted our support center and was properly informed their domain was in redemptionAs a gesture of goodwill, our Customer Care agents offered to waive half the redemption feeOur customer declined.GoDaddy will extend this gesture of goodwill until July 1, 2017, if our customer still wishes to redeem their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 26, 2008, our customer purchased an Economy Hosting Plan for a 2-year term
via online transaction.Between the dates of April 26, and April 26, 2014, the Economy Hosting Plan was regularly renewed for 2-year terms.GoDaddy’s support teams did not speak with the customer regarding the April 26, renewal or automatic renewal settingsOn June 10, 2014, our customer logged into their GoDaddy account and manually renewed the domain name that was associated with the hosting plan in questionImmediately following the domain renewal, our customer disabled the auto renewal feature for the domain nameOn April 26, 2016, the Economy Hosting Plan automatically renewed for another 2-year term.On November 29, 2016, our customer contacted our customer support teams requesting a refund for the April 26, renewal transaction.RESOLUTION:Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices prior to the expiration date on March 24, and April 11, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the concerns presented.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Both domains were to be handled in exactly the same way with regard to transfer and parking/pointing.GoDaddy has failed to do this with one of the domainsBoth are supposed to be parked with GoDaddy.I have requested GoDaddy make the appropriate corrections and they have failed to do so.Consequently, the failure to park the domain properly is resulting in attempts by third-party companies to sell my domain.See the attachments to see the correct domain handling and the incorrect
Regards,
*** ***
Thank you for the opportunity to address the additional concerns presented by the complainant.As previously stated, GoDaddy does not and never has participated in domain name “front-running”.The domain the complainant has referred to, sexexercise.com, has never been registered through GoDaddy or any of its affiliates. Contrary to the complainant’s understanding, registration dates of domains are not able to be changed arbitrarily by customers or by registrars such as GoDaddyAgain, GoDaddy will not provide the complainant with any of the domains they have mentioned in their original complaint or rebuttal. We again encourage the complainant and any of our customers to purchase any available domains they desire at the time they show as available for registration, as domains are sold on a first-come, first-served basis.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 24, 2012, our customer purchased the two domain names in question each for
one-year termsBetween the dates of April, and February, 2017, our customer has manually renewed their domains for one-year terms both via online and phone transactionsOn February 3, 2017, our customer entered their account and manually renewed the two domains for one-year terms via online transaction extending the expiration dates to Approximately ten minutes later, our customer manually renewed the same two domains for a second time via online transaction extending their expiration dates to Once domains have been renewed, GoDaddy cannot remove time from the domainsA chargeback on the second renewal was initiated on the products in question on March 8, This chargeback withdrew payments made to GoDaddy and the domain names were suspended from the accountRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceTo reactivate these domain names, the original funds totaling $must be paid in full, plus a $USD administrative feeIf our customer reverses the chargeback with their financial institution, they may contact us to reactivate their productsChargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks, including staff and transactional costsAs a gesture of goodwill and because we value our customer, GoDaddy has offered to extend their hosting service for a three-month term at no additional costOur customer declinedThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer; who acknowledged and agreed to the following upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThese agreements are found at:
https://www.godaddy.com/legal-agreements.aspxOn December 16, our customer’s hosting plan expiredPer their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method; the financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided days of hosting service without payment prior to cancellation due to non-payment on January 5, Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $fee per website to restore data on occasions where a customer has not backed up their own contentHosting restores are not a service GoDaddy regularly offers and are not guaranteedRestore fees are not punitive; rather, it helps offset expense incurred performing data recovery workCustomers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of serviceOur customer has since purchased a new hosting plan for a one-month term. As a gesture of goodwill, GoDaddy reduced the restore fee from $to $and completed the restore of customer’s websitesAs such, GoDaddy is denying the requested refundWe recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***On January 5, our customer purchased a hosting plan and received a Microsoft
Office Email plan for a 1-year term at no costOn August 17, 2016, our customer contacted our support teams simultaneously via chat and phone after experiencing problems creating an email address within their email planUpon contact with our support team, the DNS services associated with our customer’s domain name were reset and the issue experienced was resolved. Our customer then demanded an extension to their hosting plan at no cost.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Once our customer had notified our support team of the problem they experienced with their email address setup, GoDaddy provided the necessary assistance and resolved our customer’s email problem in a timely mannerAs explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 13, 2017, our customer registered a domain name via online transaction with
no assistance from our customer care teamDuring this registration process, GoDaddy's GoCentral Website Builder was included for a one-month free trial.On February 13, 2017, GoDaddy was instructed to automatically renew our customers Website builder per their account preferencesAn order confirmation was sent to the email address listed on the GoDaddy account.Our customer contacted GoDaddy support teams on February 28, to request a refundWhile the service was no longer eligible for a refund, a one month courtesy extension was offered for a separate hosting planOur customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers have the opportunity to review their shopping cart multiple times before completing transactionsOur customer had the opportunity to remove the GoCentral Website Builder plan from the cart prior to checkout on January 13,2017.As a one-time courtesy and as a gesture of good will, we have refunded the full amount of the Website Builder automatic renewal.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 6, 2017, our customer purchased an Ultimate Managed WordPress plan for a
3-year termWith GoDaddy’s Managed WordPress offering, GoDaddy handles the WordPress install, daily backups, and software updates to WordPressHowever, GoDaddy does not upload site content on their behalfGoDaddy’s support teams can guide our customer through the process, but we cannot do it for themSince purchasing the plan, our customer has regularly asked for assistance that is outside GoDaddy’s scope of supportGoDaddy’s Customer Care has attempted to assist our customer to the best of their abilities while also honoring our agreed scope of supportGoDaddy is a solutions-based business; our customer was informed of our more specialized assistance available via our WordPress Premium SupportThis is a service beyond our general Statement of Support, and does incur costsOn March 10, 2018, our customer contacted our Customer Care to request a refund, and their concerns were escalated for our billing teams to reviewOn March 11, 2018, our customer was informed that their hosting was not eligible for a refund per the Refund Policy agreed to at the time of purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAs outlined previously, we are unable to provide our customer a refund per our Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotFor reference, GoDaddy’s Statement of Support as outlined in our agreements can be found at: https://www.godaddy.com/agreements/showdoc.aspx?pageid=Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On April 24,
a domain within our customer’s account expiredPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.GoDaddy sent renewal notices prior to the expiration:• January 25, 2016• February 24, 2016• March 25, 2016• April 9, 2016• April 19, 2016GoDaddy also sent notices after the expiration:• April 25, 2016• April 29, 2016• May 6, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.As the domain was not renewed in a timely manner, it has entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since 2012, GoDaddy has provided our customer $in the form of redemption fee reductions due to failure to renew domains in a timely manner. GoDaddy will not continue to absorb costs due to account mismanagementOur customer may find the following articles helpful:Recovering Expired Domain Names-***What happens after domain names expire? -***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy