Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2017, our customer purchased a domain name for a one-year term via
online transaction. On that same day, our customer also activated a 30-day free trial of GoCentral, a proprietary, do-it-yourself, template based product to construct a website.At the time of activation, our customers agree that if they have neither canceled the product nor disabled automatic renewal, the product would automatically renew for a one year term, i.e, “billed annually” On April 14, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer Our customers can update the settings for the GoCentral free trial to bill on a monthly basis from within their account. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account. Once canceled, they can contact our office directly at [email protected] to request a refund. Future refunds would be provided in accordance with GoDaddy’s Refund Policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 5, 2017, our customer purchased an Ultimate Managed WordPress Hosting
plan for a two-year term with a representative over the phoneOur customer switched from hosting on a cPanel plan to the Managed WordPress plan in an attempt to address an email concern they were experiencing.On April 23, 2017, our customer started reaching out with concerns pertaining to how a particular plwas interacting with the caching feature on the Managed WordPress server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the recommendation was made for our customer to move from cPanel hosting to Managed WordPress to alleviate an email issue, it is clear the Managed WordPress environment is not compatible with our customer’s choice of plug-inAs a gesture of goodwill, we will migrate the website content back to a cPanel plan at no cost, however, our customer will need to address any email concerns from their endIf our customer would like to make this move, they can connect with our 24/Hosting Support teams for assistanceThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is utilizing GoDaddy’s Website Builder service to display a website
Website Builder is a proprietary, do-it-yourself, template based product to construct a websiteHad our customer experienced a problem with any aspect of their GoDaddy services, our Customer Care team is available to troubleshoot any potential problemsIt appears our customer chose to submit this complaint instead of contacting our Customer Care team. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder service our customer is utilizing is functioning as intendedOur office has been unsuccessful in connecting with our customer to discuss their concerns. GoDaddy is declining our customer’s desired settlement requestAs they have not done so; should our customer require assistance with a GoDaddy service, our Customer Care teams may be contacted at 480-505-or via chat at https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer’s request was made after the email messages were no longer available for recoveryOur customer was also advised how they could backup their email messages, well in advance of their cancellation of the email addressAgain, GoDaddy’s email accounts are not intended for archival purposesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Ryan from GoDaddy contacted me via email a week ago. I replied right away. However, I had no response from Ryan again until today. He stated he was out until now but other than asking me if my issues are resolved (they are not!). No further resolution.This Gary who replied to you if he is trying me or someone else is, there is voicemail for a reason. Leave a message. If you didn't, it is like you didn't even try. They can auto-dial a person all day, doesn't have the personal touch now needed. Frankly, the resolution needs to be monetary at this point since they are not meeting their obligation as they are providing at my expense, access to a service that does not work as it should and they have not resolved THEIR ISSUE
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Per our terms of service, customers agree they are solely responsible for the
activity which occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including, without limitation, their cr/username and password. Notifications of these changes would be sent to the email address on file for the account.On August 12, 2016, the contact email for our customer’s account was updated, and our customer was notified via email. After this change, the domain name in question was canceled from within the account.Our customer did not contact GoDaddy’s support teams to discuss these concerns until October 13, 2016, at which time support assisted our customer with accessing the account and updating the contact information.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is currently in the process of being dropped to the domain registry, and is not recoverable through the customer account. As a gesture of goodwill, our office has provided our customer with a Domain Backorder for the domain in question at no charge, to allow them to attempt to re-capture the domain. Domain backorders are not a guarantee and our customer may be unable to re-acquire the domain.The following help article may be useful to our customer: ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 24,
our customer purchased a Deluxe Managed WordPress hosting plan via a support representative over the phoneThis hosting plan came with free Microsoft Office email plan. During the setup of the email account on April 26, 2016, our customer contacted GoDaddy support teams to request the new email address be setup as a forward to an existing Verizon.net email addressThe forward was setup however, the Verizon.net email address was mistyped in errorThe issue was quickly resolved on April 27, and instructions for re-creating the forward sent to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer encountered technical issues related to Microsoft Outlook and their Verizon.net email address not related to GoDaddyOur customer was referred to Microsoft and Verizon for a resolutionThat resolution required payment from our customer to MicrosoftContrary to our customers understanding, neither of the mentioned support representatives refused assistanceOur agents attempted to assist our customer with the recovery of emails located within GoDaddy’s system but found the issues to be with Verizon and Microsoft OutlookGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced.GoDaddy does not reimburse its customers for costs paid to third party vendors for assistance with non-GoDaddy productsThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 5, 2014, our customer purchased their domain name for a one-year term via phone
transactionThe domain has been regularly renewed by our customer online or via phone transaction since.On March 28, 2016, our customer contacted our support center and renewed their domain via phone transaction for a one-year term.Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to our customer between February 4, and April 30, These notices informed our customer their domain would not be renewed unless additional action was takenAccount management is a customer responsibility.On May 5, 2017, our customer's agreed to and purchased term of domain registration endedAfter which, GoDaddy (at our own cost) provided our customer with a 42-day grace period to renew or redeem the name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 21, 2017, our customer contacted our support center and was properly informed their domain was in redemptionAs a gesture of goodwill, our Customer Care agents offered to waive half the redemption feeOur customer declined.GoDaddy will extend this gesture of goodwill until July 1, 2017, if our customer still wishes to redeem their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
the domain cancelled on January was Dumitrescu.US, and has nothing to do with this, zero Also it's a lie I set up anythingI've been a customer with godaddy for so many years that I used to be hosted on their old Linux/Unix platforms. When they switched me they made the whatever setting s that were there I sent A HUGE AMOUNT OF TIME WITH THEIR RUDE CUSTOMER SERVICE calling several times The manager had no clue what happened, listen to the phone call revising
Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyOur agreements are at: https://www.godaddy.com/legal-agreements.aspx On January 10, our customer’s Website Builder expired
Per their account settings, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements; the customer's financial institution declined payment(s)GoDaddy sent expiration notices via email before and after expiration.After expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of service total without payment prior to cancellation on January 30, 2016.On February 9, our customer contacted our support team to inquire why their website was down and was informed of the cancellationOur customer purchased a new Website Builder for a 1-year term and paid GoDaddy to restore the websiteThe $fee to restore canceled Website Builder data is not punitive; it helps offset expenses from performing data recovery work.On February 22, our customer contacted our support team to inquire why their website was not onlineGoDaddy worked vigorously and resolved the technical issues our customer experienced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAccount management, including timely product and service renewals, is a customer responsibility.The fee paid to restore the canceled website is non-refundableAs a gesture of goodwill, GoDaddy provided our customer with months of Website Builder at no costWe recommend our customer make note of expiration dates for their products and services to avoid future problems.Thank you again for the opportunity to address the concerns presented.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 13, 2017, our customer registered a domain name via online transaction with
no assistance from our customer care teamDuring this registration process, GoDaddy's GoCentral Website Builder was included for a one-month free trial.On February 13, 2017, GoDaddy was instructed to automatically renew our customers Website builder per their account preferencesAn order confirmation was sent to the email address listed on the GoDaddy account.Our customer contacted GoDaddy support teams on February 28, to request a refundWhile the service was no longer eligible for a refund, a one month courtesy extension was offered for a separate hosting planOur customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers have the opportunity to review their shopping cart multiple times before completing transactionsOur customer had the opportunity to remove the GoCentral Website Builder plan from the cart prior to checkout on January 13,2017.As a one-time courtesy and as a gesture of good will, we have refunded the full amount of the Website Builder automatic renewal.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***On January 5, our customer purchased a hosting plan and received a Microsoft
Office Email plan for a 1-year term at no costOn August 17, 2016, our customer contacted our support teams simultaneously via chat and phone after experiencing problems creating an email address within their email planUpon contact with our support team, the DNS services associated with our customer’s domain name were reset and the issue experienced was resolved. Our customer then demanded an extension to their hosting plan at no cost.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Once our customer had notified our support team of the problem they experienced with their email address setup, GoDaddy provided the necessary assistance and resolved our customer’s email problem in a timely mannerAs explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 24, 2012, our customer purchased the two domain names in question each for
one-year termsBetween the dates of April, and February, 2017, our customer has manually renewed their domains for one-year terms both via online and phone transactionsOn February 3, 2017, our customer entered their account and manually renewed the two domains for one-year terms via online transaction extending the expiration dates to Approximately ten minutes later, our customer manually renewed the same two domains for a second time via online transaction extending their expiration dates to Once domains have been renewed, GoDaddy cannot remove time from the domainsA chargeback on the second renewal was initiated on the products in question on March 8, This chargeback withdrew payments made to GoDaddy and the domain names were suspended from the accountRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceTo reactivate these domain names, the original funds totaling $must be paid in full, plus a $USD administrative feeIf our customer reverses the chargeback with their financial institution, they may contact us to reactivate their productsChargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks, including staff and transactional costsAs a gesture of goodwill and because we value our customer, GoDaddy has offered to extend their hosting service for a three-month term at no additional costOur customer declinedThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
As explained in our original response, when the complainant accepted our terms, they agreed that if they canceled a purchased product that included a free domain, the list price for the domain would be deducted from any refundIn addition to the domain being provided at no cost, the complainant received a reduced rate for the hosting that was less than the list price for the domain
The complainant has been provided the refund they are entitled to for the time that remained on their email plan when it was canceledGoDaddy will not be issuing any further refunds in this case
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest regards,
*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Godaddy is breaking it's own terms and conditions and icann regulations by allowing "customers" to act in BAD FAITHThey are also deeming domains as premium domains so that people are charging a higher premium on them which is why they allowed my domain to be sold in the first placeI looked up the domain *** (one letter off of *** - they said because of the words tek and service it was deemed a premium domain, however, *** has both of those words and it is not!)I also spoke with someone on the phone from godaddy and he told me to contact afternic (one of their partners in domain auctions)When I called back I was told by a GODADDY rep that the information given to me was only to be used internally and that meant that godaddy had taken ownership of the domain and was auctioning it off! Another rep told me that he saw that it was registered with Godaddy but was not allowed to tell me the registered users information because of privacy settings associated with the domainI contacted afternic and they told me that they didn't have the domain in their systems, but godaddy would have to have submitted it to know that infoAfter that I spoke with another godaddy rep and he told me my old domain BrianFairbairn.com was at closed auction and that I could go bid on it by joining godaddy's premium auction serviceWhen I did and searched the domain it didn't show up! So they got me to pay for a service that wouldn't even work for me! On top of allowing people to extort others they did not handle a domain transfer last year for a old client of mineThe clients sister took over the domain rexsanfordpe.com last year and even contacted godaddyShe said she was charged for a renewal this year and I had to pay for the domain because it had also gone into redemption on my account and was never transferred last yearNow I cannot transfer it out because they locked it for months!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.We stand by our previous response.Our hosting support teams have reviewed the customer’s website and scripting issues and determined the issue is with the customer’s scripting itselfGoDaddy has tested HTML scripting on the hosting account in question and found that it does work as expectedAdditionally our support teams had previously tested the customer’s custom script on GoDaddy’s local environment and were able to duplicate the issueThe issue lies with the specific scripting the customer is using and falls outside of GoDaddy’s scope of support.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On April 24,
a domain within our customer’s account expiredPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.GoDaddy sent renewal notices prior to the expiration:• January 25, 2016• February 24, 2016• March 25, 2016• April 9, 2016• April 19, 2016GoDaddy also sent notices after the expiration:• April 25, 2016• April 29, 2016• May 6, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.As the domain was not renewed in a timely manner, it has entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since 2012, GoDaddy has provided our customer $in the form of redemption fee reductions due to failure to renew domains in a timely manner. GoDaddy will not continue to absorb costs due to account mismanagementOur customer may find the following articles helpful:Recovering Expired Domain Names-***What happens after domain names expire? -***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 13, 2016, our customer purchased GoDaddy’s Website Builder for a 1-year term
via online transaction, which included a free Starter Email plan for the first yearOur customer called in the same day to discuss getting their website up, and were informed why they would need a domain name, so that people could access the siteOur customer ended the call prior to purchase.On May 13, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customer.On June 6, 2017, our customer contacted our Customer Care teams requesting a refund for the renewalHowever, the refund did not go throughOn June 13, 2017, GoDaddy was notified that our customer’s financial institution had filed a dispute in the form of a chargeback on the order, rather than following up with GoDaddy to determine what occurred with the refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The chargeback our customer initiated with their financial institution withdrew payments made to GoDaddy. As such, we are unable to provide any refund in a state of financial lossContrary to our customer’s understanding, the chargeback is still pendingOur customer will need to wait for the timeframe to end, or reverse the chargeback with their bankOnce reversed, they can follow back up with GoDaddy’s support teams to have the refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsIn instances where a customer is unable to resolve their website issues on their own or connect with their website design, GoDaddy offers a fee based solution for reviewing and possibly resolving issues on our customer’s behalfNo customer is ever required to utilize this serviceGoDaddy takes the security of its hosting environments very seriouslyAs a result, we regularly update server side software to ensure current versions are running; this prevents possible security issuesIt is a customer responsibility to maintain the same up to date software with regard to their websitesAs stated, our customer did not notify us in a timely manner with regard to any concerns surrounding their websiteAs such, no additional time will be provided to the hosting plan in questionWe highly encourage our customer to connect with their website designer and have the WordPress software being utilized reviewed to ensure it is fully up to dateThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the
opportunity to address and bring clarity to the additional concerns presented
by the complainantWe are unable to provide
the information the complainant is requesting in a response to this complaint
We have connected with the complainant directly via email with further
information regarding their refund check, and appreciate their patience.Thank you again for the opportunity to address and bring
clarity to the additional concerns presented by the complainant.Kindest
regards,*** ***Office of
the CEO - GoDaddy*** ** *** *** *** ***Scottsdale,
AZ
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 14, 2017, our customer purchased a domain name for a one-year term via
online transaction. On that same day, our customer also activated a 30-day free trial of GoCentral, a proprietary, do-it-yourself, template based product to construct a website.At the time of activation, our customers agree that if they have neither canceled the product nor disabled automatic renewal, the product would automatically renew for a one year term, i.e, “billed annually” On April 14, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer Our customers can update the settings for the GoCentral free trial to bill on a monthly basis from within their account. GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account. Once canceled, they can contact our office directly at [email protected] to request a refund. Future refunds would be provided in accordance with GoDaddy’s Refund Policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 5, 2017, our customer purchased an Ultimate Managed WordPress Hosting
plan for a two-year term with a representative over the phoneOur customer switched from hosting on a cPanel plan to the Managed WordPress plan in an attempt to address an email concern they were experiencing.On April 23, 2017, our customer started reaching out with concerns pertaining to how a particular plwas interacting with the caching feature on the Managed WordPress server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While the recommendation was made for our customer to move from cPanel hosting to Managed WordPress to alleviate an email issue, it is clear the Managed WordPress environment is not compatible with our customer’s choice of plug-inAs a gesture of goodwill, we will migrate the website content back to a cPanel plan at no cost, however, our customer will need to address any email concerns from their endIf our customer would like to make this move, they can connect with our 24/Hosting Support teams for assistanceThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer is utilizing GoDaddy’s Website Builder service to display a website
Website Builder is a proprietary, do-it-yourself, template based product to construct a websiteHad our customer experienced a problem with any aspect of their GoDaddy services, our Customer Care team is available to troubleshoot any potential problemsIt appears our customer chose to submit this complaint instead of contacting our Customer Care team. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Website Builder service our customer is utilizing is functioning as intendedOur office has been unsuccessful in connecting with our customer to discuss their concerns. GoDaddy is declining our customer’s desired settlement requestAs they have not done so; should our customer require assistance with a GoDaddy service, our Customer Care teams may be contacted at 480-505-or via chat at https://support.godaddy.com.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer’s request was made after the email messages were no longer available for recoveryOur customer was also advised how they could backup their email messages, well in advance of their cancellation of the email addressAgain, GoDaddy’s email accounts are not intended for archival purposesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Ryan from GoDaddy contacted me via email a week ago. I replied right away. However, I had no response from Ryan again until today. He stated he was out until now but other than asking me if my issues are resolved (they are not!). No further resolution.This Gary who replied to you if he is trying me or someone else is, there is voicemail for a reason. Leave a message. If you didn't, it is like you didn't even try. They can auto-dial a person all day, doesn't have the personal touch now needed. Frankly, the resolution needs to be monetary at this point since they are not meeting their obligation as they are providing at my expense, access to a service that does not work as it should and they have not resolved THEIR ISSUE
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Per our terms of service, customers agree they are solely responsible for the
r/username and password. Notifications of these changes would be sent to the email address on file for the account.On August 12, 2016, the contact email for our customer’s account was updated, and our customer was notified via email. After this change, the domain name in question was canceled from within the account.Our customer did not contact GoDaddy’s support teams to discuss these concerns until October 13, 2016, at which time support assisted our customer with accessing the account and updating the contact information.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is currently in the process of being dropped to the domain registry, and is not recoverable through the customer account. As a gesture of goodwill, our office has provided our customer with a Domain Backorder for the domain in question at no charge, to allow them to attempt to re-capture the domain. Domain backorders are not a guarantee and our customer may be unable to re-acquire the domain.The following help article may be useful to our customer: ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
activity which occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including, without limitation, their c
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 24,
our customer purchased a Deluxe Managed WordPress hosting plan via a support representative over the phoneThis hosting plan came with free Microsoft Office email plan. During the setup of the email account on April 26, 2016, our customer contacted GoDaddy support teams to request the new email address be setup as a forward to an existing Verizon.net email addressThe forward was setup however, the Verizon.net email address was mistyped in errorThe issue was quickly resolved on April 27, and instructions for re-creating the forward sent to our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer encountered technical issues related to Microsoft Outlook and their Verizon.net email address not related to GoDaddyOur customer was referred to Microsoft and Verizon for a resolutionThat resolution required payment from our customer to MicrosoftContrary to our customers understanding, neither of the mentioned support representatives refused assistanceOur agents attempted to assist our customer with the recovery of emails located within GoDaddy’s system but found the issues to be with Verizon and Microsoft OutlookGoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced.GoDaddy does not reimburse its customers for costs paid to third party vendors for assistance with non-GoDaddy productsThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 5, 2014, our customer purchased their domain name for a one-year term via phone
transactionThe domain has been regularly renewed by our customer online or via phone transaction since.On March 28, 2016, our customer contacted our support center and renewed their domain via phone transaction for a one-year term.Per our customer's account preferences, GoDaddy was instructed to not automatically renew our customer's domain name upon expiration and did not do so in a good faith effort to honor its agreements with our customer.GoDaddy sent renewal notices to our customer between February 4, and April 30, These notices informed our customer their domain would not be renewed unless additional action was takenAccount management is a customer responsibility.On May 5, 2017, our customer's agreed to and purchased term of domain registration endedAfter which, GoDaddy (at our own cost) provided our customer with a 42-day grace period to renew or redeem the name.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On June 21, 2017, our customer contacted our support center and was properly informed their domain was in redemptionAs a gesture of goodwill, our Customer Care agents offered to waive half the redemption feeOur customer declined.GoDaddy will extend this gesture of goodwill until July 1, 2017, if our customer still wishes to redeem their domain name.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
the domain cancelled on January was Dumitrescu.US, and has nothing to do with this, zero Also it's a lie I set up anythingI've been a customer with godaddy for so many years that I used to be hosted on their old Linux/Unix platforms. When they switched me they made the whatever setting s that were there I sent A HUGE AMOUNT OF TIME WITH THEIR RUDE CUSTOMER SERVICE calling several times The manager had no clue what happened, listen to the phone call revising
Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyOur agreements are at: https://www.godaddy.com/legal-agreements.aspx On January 10, our customer’s Website Builder expired
Per their account settings, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements; the customer's financial institution declined payment(s)GoDaddy sent expiration notices via email before and after expiration.After expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of service total without payment prior to cancellation on January 30, 2016.On February 9, our customer contacted our support team to inquire why their website was down and was informed of the cancellationOur customer purchased a new Website Builder for a 1-year term and paid GoDaddy to restore the websiteThe $fee to restore canceled Website Builder data is not punitive; it helps offset expenses from performing data recovery work.On February 22, our customer contacted our support team to inquire why their website was not onlineGoDaddy worked vigorously and resolved the technical issues our customer experienced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAccount management, including timely product and service renewals, is a customer responsibility.The fee paid to restore the canceled website is non-refundableAs a gesture of goodwill, GoDaddy provided our customer with months of Website Builder at no costWe recommend our customer make note of expiration dates for their products and services to avoid future problems.Thank you again for the opportunity to address the concerns presented.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 13, 2017, our customer registered a domain name via online transaction with
no assistance from our customer care teamDuring this registration process, GoDaddy's GoCentral Website Builder was included for a one-month free trial.On February 13, 2017, GoDaddy was instructed to automatically renew our customers Website builder per their account preferencesAn order confirmation was sent to the email address listed on the GoDaddy account.Our customer contacted GoDaddy support teams on February 28, to request a refundWhile the service was no longer eligible for a refund, a one month courtesy extension was offered for a separate hosting planOur customer declined.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy customers have the opportunity to review their shopping cart multiple times before completing transactionsOur customer had the opportunity to remove the GoCentral Website Builder plan from the cart prior to checkout on January 13,2017.As a one-time courtesy and as a gesture of good will, we have refunded the full amount of the Website Builder automatic renewal.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***On January 5, our customer purchased a hosting plan and received a Microsoft
Office Email plan for a 1-year term at no costOn August 17, 2016, our customer contacted our support teams simultaneously via chat and phone after experiencing problems creating an email address within their email planUpon contact with our support team, the DNS services associated with our customer’s domain name were reset and the issue experienced was resolved. Our customer then demanded an extension to their hosting plan at no cost.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Once our customer had notified our support team of the problem they experienced with their email address setup, GoDaddy provided the necessary assistance and resolved our customer’s email problem in a timely mannerAs explained in our responses to the multiple Revdex.com complaints previously submitted by our customer, GoDaddy has provided multiple gestures of goodwill to them and will not provide further services at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspxOn March 24, 2012, our customer purchased the two domain names in question each for
one-year termsBetween the dates of April, and February, 2017, our customer has manually renewed their domains for one-year terms both via online and phone transactionsOn February 3, 2017, our customer entered their account and manually renewed the two domains for one-year terms via online transaction extending the expiration dates to Approximately ten minutes later, our customer manually renewed the same two domains for a second time via online transaction extending their expiration dates to Once domains have been renewed, GoDaddy cannot remove time from the domainsA chargeback on the second renewal was initiated on the products in question on March 8, This chargeback withdrew payments made to GoDaddy and the domain names were suspended from the accountRESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceTo reactivate these domain names, the original funds totaling $must be paid in full, plus a $USD administrative feeIf our customer reverses the chargeback with their financial institution, they may contact us to reactivate their productsChargeback fees are not waived by GoDaddy unless reversed by the customer’s financial institution as GoDaddy incurs costs to handle chargebacks, including staff and transactional costsAs a gesture of goodwill and because we value our customer, GoDaddy has offered to extend their hosting service for a three-month term at no additional costOur customer declinedThank you again for the opportunity to address the concerns presented by our customerKindest regards, Johnee D*** Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant
As explained in our original response, when the complainant accepted our terms, they agreed that if they canceled a purchased product that included a free domain, the list price for the domain would be deducted from any refundIn addition to the domain being provided at no cost, the complainant received a reduced rate for the hosting that was less than the list price for the domain
The complainant has been provided the refund they are entitled to for the time that remained on their email plan when it was canceledGoDaddy will not be issuing any further refunds in this case
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant
Kindest regards,
*** ***Office of the CEO - GoDaddy*** ** *** *** *** ***Scottsdale, AZ
Godaddy is breaking it's own terms and conditions and icann regulations by allowing "customers" to act in BAD FAITHThey are also deeming domains as premium domains so that people are charging a higher premium on them which is why they allowed my domain to be sold in the first placeI looked up the domain *** (one letter off of *** - they said because of the words tek and service it was deemed a premium domain, however, *** has both of those words and it is not!)I also spoke with someone on the phone from godaddy and he told me to contact afternic (one of their partners in domain auctions)When I called back I was told by a GODADDY rep that the information given to me was only to be used internally and that meant that godaddy had taken ownership of the domain and was auctioning it off! Another rep told me that he saw that it was registered with Godaddy but was not allowed to tell me the registered users information because of privacy settings associated with the domainI contacted afternic and they told me that they didn't have the domain in their systems, but godaddy would have to have submitted it to know that infoAfter that I spoke with another godaddy rep and he told me my old domain BrianFairbairn.com was at closed auction and that I could go bid on it by joining godaddy's premium auction serviceWhen I did and searched the domain it didn't show up! So they got me to pay for a service that wouldn't even work for me! On top of allowing people to extort others they did not handle a domain transfer last year for a old client of mineThe clients sister took over the domain rexsanfordpe.com last year and even contacted godaddyShe said she was charged for a renewal this year and I had to pay for the domain because it had also gone into redemption on my account and was never transferred last yearNow I cannot transfer it out because they locked it for months!
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the customer.We stand by our previous response.Our hosting support teams have reviewed the customer’s website and scripting issues and determined the issue is with the customer’s scripting itselfGoDaddy has tested HTML scripting on the hosting account in question and found that it does work as expectedAdditionally our support teams had previously tested the customer’s custom script on GoDaddy’s local environment and were able to duplicate the issueThe issue lies with the specific scripting the customer is using and falls outside of GoDaddy’s scope of support.Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On April 24,
a domain within our customer’s account expiredPer our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.GoDaddy sent renewal notices prior to the expiration:• January 25, 2016• February 24, 2016• March 25, 2016• April 9, 2016• April 19, 2016GoDaddy also sent notices after the expiration:• April 25, 2016• April 29, 2016• May 6, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was takenAccount management is a customer responsibility.As the domain was not renewed in a timely manner, it has entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since 2012, GoDaddy has provided our customer $in the form of redemption fee reductions due to failure to renew domains in a timely manner. GoDaddy will not continue to absorb costs due to account mismanagementOur customer may find the following articles helpful:Recovering Expired Domain Names-***What happens after domain names expire? -***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 13, 2016, our customer purchased GoDaddy’s Website Builder for a 1-year term
via online transaction, which included a free Starter Email plan for the first yearOur customer called in the same day to discuss getting their website up, and were informed why they would need a domain name, so that people could access the siteOur customer ended the call prior to purchase.On May 13, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customer.On June 6, 2017, our customer contacted our Customer Care teams requesting a refund for the renewalHowever, the refund did not go throughOn June 13, 2017, GoDaddy was notified that our customer’s financial institution had filed a dispute in the form of a chargeback on the order, rather than following up with GoDaddy to determine what occurred with the refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The chargeback our customer initiated with their financial institution withdrew payments made to GoDaddy. As such, we are unable to provide any refund in a state of financial lossContrary to our customer’s understanding, the chargeback is still pendingOur customer will need to wait for the timeframe to end, or reverse the chargeback with their bankOnce reversed, they can follow back up with GoDaddy’s support teams to have the refund processed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsIn instances where a customer is unable to resolve their website issues on their own or connect with their website design, GoDaddy offers a fee based solution for reviewing and possibly resolving issues on our customer’s behalfNo customer is ever required to utilize this serviceGoDaddy takes the security of its hosting environments very seriouslyAs a result, we regularly update server side software to ensure current versions are running; this prevents possible security issuesIt is a customer responsibility to maintain the same up to date software with regard to their websitesAs stated, our customer did not notify us in a timely manner with regard to any concerns surrounding their websiteAs such, no additional time will be provided to the hosting plan in questionWe highly encourage our customer to connect with their website designer and have the WordPress software being utilized reviewed to ensure it is fully up to dateThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the
opportunity to address and bring clarity to the additional concerns presented
by the complainantWe are unable to provide
the information the complainant is requesting in a response to this complaint
We have connected with the complainant directly via email with further
information regarding their refund check, and appreciate their patience.Thank you again for the opportunity to address and bring
clarity to the additional concerns presented by the complainant.Kindest
regards,*** ***Office of
the CEO - GoDaddy*** ** *** *** *** ***Scottsdale,
AZ