I am rejecting the businesses response because in the letter it says there is an option for me to restore without a fee, but I was never presented with that option The letter is also not clear about what that option is and is a cookie-cutter, impersonal response I am a consistent customer who runs a small nonprofit I am asking for some type of assistance or customer service courtesy because they are asking me to pay a $fee on a $product There was never an agreement to do that If GoDaddy cares about service and helping their customers, there is something they can do to offset this supposed fee I am rejecting their response
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, our customer purchased a Website Builder (WSB) business bundle
which included Office (O365) and Search Engine Visibility (SEV) for a one year term.On May 7, 2016, the Oplan failed billing per our customers request to disable auto renew during a previous interactionOn May 17, 2016, our customer manually renewed their Oplan via an online transaction.Our customer contacted us in June and September to discuss moving their Oemail to a free plan, but was informed they would need to migrate their email firstDuring the September interaction, our customer chose to continue using Ountil it’s expiration in Our customer did request auto renew for SEV be disabled, but did not disable auto-renewal on the WSB at that time.On October 4, we emailed our customer a renewal notice regarding SEV and WSBSEV automatically renewed on October 13, 2016, and WSB automatically renewed on October 14, both for one year terms, per our customer’s account preferencesReceipts were sent informing our customer of these renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing department on December 14, 2016, requesting a refund for the above mentioned productsAfter reviewing our customer’s interactions, we issued a refund for unused time on SEVBecause our customer did previously request we disable auto renew for SEV, we have issued a refund for the remaining amount.While WSB is not refund eligible, we have issued a refund as a one-time courtesy and as a gesture of goodwill.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 22, 2016, our customer purchased a domain name and GoDaddy’s Website
Builder, each for a 1-year termPurchases of Website Builder plans include a free Starter Email plan for the first year.On January 22, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customerThe domain registration automatically renewed on January 23, for another 1-year term per our customer's preferences.On February 22, 2017, our customer contacted our Customer Care team with concerns regarding their renewalsOur customer was correctly informed the services were beyond refund eligibility.On March 13, 2017, GoDaddy was notified by our customer’s financial institution a dispute in the form of a chargeback was processed against the recent renewal transactions.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe chargebacks our customer initiated with their financial institution withdrew payments made to GoDaddy. We are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Go Daddy states that they sent renewal notices by email in this complaint but when I spoke to Carter and Jeff, they stated they sent renewal noticesI never received ANY renewal noticesIf what they say is true, WHY would I renew my website builder for a domain name that had or would expire soon? Why, when I renewed my website builder, would they not tell me that my domain name would expire soon.Their actions are an attempt to gouge me for more money than the renewal feeIf my domain name is not renewed at the rate, I will file another complaint for the refund of my renewal monies of the website builder.Go Daddy cannot accept a renewal of a website builder for an expired or soon to expire domain name
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am satisfied with the fact that I received my refund on my purchase
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Additionally, we appreciate that GoDaddy has rectified the issue with the Google search
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.At NO time was it communicated to me the email accounts I had ALREADY set up with my original purchase would be deleted/discontinued/lostThat would have been vital information to have in the decision making of the purchase of the website building tool. As for being forced to purchasing an email account ( I say "forced" because I didn't really have an option at that point) to add to my new website building tool, I was ASSURED by the Godaddy rep that I would, without a doubt, be able to reinstate of the email accounts I had originally made with my initial purchaseThat too was untrue as I was only able to make email accountI would have had to purchase an email package totaling more than my initial purchase with FREE email to go along with my website building tool...which makes no sense - unless of course your sole purpose is to upsell additional products.As for the "refund" - I was was verbally TOLD by the Godaddy rep that I would NOT be given a refund, but rather an "in-store" creditNO REFUNDWhich I think my account reflects with a credit which can be used to purchase more Godaddy product.Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer is currently involved in a dispute with another 3rd partyShould they believe there is a legal right to domain name within an account they cannot access, it is advised to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP)The policy has been adopted by GoDaddy and is based upon the best practice recommendations of the Internet Corporation for Assigned Names and Numbers (ICANN)Additional information regarding this policy may be found at the link below.http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domainAltern...⇄ our customer may pursue this matter further through the court system.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceFurthermore, GoDaddy cannot become involved in any third-party dispute and hope our customer can resolve their concerns with the parties involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Mandy O’***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Ryan from GoDaddy contacted me via email a week ago. I replied right away. However, I had no response from Ryan again until today. He stated he was out until now but other than asking me if my issues are resolved (they are not!). No further resolution.This Gary who replied to you if he is trying me or someone else is, there is voicemail for a reason. Leave a message. If you didn't, it is like you didn't even try. They can auto-dial a person all day, doesn't have the personal touch now needed. Frankly, the resolution needs to be monetary at this point since they are not meeting their obligation as they are providing at my expense, access to a service that does not work as it should and they have not resolved THEIR ISSUE
From - the beginning of I only used units. I purchased a 2nd unit doubling my original to units. Within months Godaddy was telling me I needed to upgrade to their unlimited plan because my "storage was full". I have been repeatedly told this. To this day, I still have space left and since the filing of my complaint, my emails are going through - because I do have space. In addition, Godaddy wants me to "upgrade" to the new mail version, which would not show me how much storage is left. Thank goodness I was able to go back and see exactly what I have.There is no way in less than one year with using that email for almost everything including legal documents, contracts, business forms, emails, pictures, etcsince 2008, to barely using it this year and have used up the same space. When listing emails it shows exactly how large each email is in the inbox, sent, and every other location. It does not add up to an additional units based on what was used from less than a year ago when I had to purchase this additional storage. They want me to delete storage already included in previous purchases. They have not addresses how old emails are added to the "new" years purchase of space. Emails from - the beginning of were covered in the first as they stated.They do not address why I am constantly told for months now that my storage is used upThey do not address why they had refused to send my emails or why I was constantly getting "hold" emails when there was plenty of storage for those emails to be sent and received. They have not addressed WHY I was told separate times that I HAD to change my website -costing me money when that was never true. It was another lie.They need to address these issues. I supposedly purchased units last year, but now they tell me that is a YEARLY cost - so I only "rented' the additional units I guess. Another deceptive lie they failed to address in their response
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 2015, our customer purchased a Business Managed WordPress plan for a three-year term during a call with GoDaddy Support teams.As with all service providers, GoDaddy experiences unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customersHowever, in this particular case our customer is utilizing a plugin that has been causing the problems they have been experiencingThis plugin creates thousands of lines of transient (junk) data to build up in the database which causes the errors the customer has been getting when accessing their site.While third party plugins can enhance a customer's website, they can also have unexpected and negative effects as not all plugins are created by one person or entityThere is no standardized quality assurance process in place for third party plug in designersPlease understand that GoDaddy has no control over our customer's actions or the due diligence process they may use to determine suitability of any particular plugin.RESOLUTION:Go Daddy has acted in good faith to uphold its agreements with our customer; specifically, providing the customer with a properly functioning hosting planGoDaddy is reaching out to the creators of the Plugin in question to make them aware of the issue and work with them towards a resolution with their plugin.We have attempted to connect with our customer via phone and email but have not heard back from them at this timeWe welcome the opportunity to connect with them to address and bring clarity to this issueOur customer may follow up with us at ###-###-#### or via email at ***@GoDaddy.comThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer’s request was made after the email messages were no longer available for recoveryOur customer was also advised how they could backup their email messages, well in advance of their cancellation of the email addressAgain, GoDaddy’s email accounts are not intended for archival purposesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action is premature and would not resolve my complaint at this time. For your reference, details of the offer I reviewed appear below
Ms*** contacted me and a telephone meeting is scheduled for Tuesday, April at 11:a.m.. In preparation for the meeting I emailed Ms*** (***) copies of the two letters I sent to GoDaddy that received no response (dated December 6, and February 24, 2015). In addition, I have sent her a copy of the return receipt from USPS that shows that the December 6, letter was received and signed for on December 15, 2014 by a GoDaddy representative at the Scottsdale, AZheadquarters.
Regards,
*** ***
My main objection is that they tell me to select newel in my preferences, but they will not let you select any term less than the term that you signed up for the domain name Sure, I signed up for a year term when I bought the domain name and that is not because I selected it, but they put that term automatically in the check out box and they essential tricked me to select a two year term They allow me to select a auto renewal of or higher year term, but they will not let the customer select a term less than the year if they bought the domain for that year which they trick the customer to selecting by automatically selecting the term I want their customers to know this method of deceptive sales that they take Plus, I did not appreciate the way that I was treated on the phone by Brian and he is the person that hung up on me when I asked to talk to a supervisor, and also Kyle Leslie refusing to put his supervisor on the phone just giving me excuses The supervisor Mike Deines, took to minutes to get to the phone and then just talked over me and was incredibly rude to me I want Go Daddy to change this policy and set the check out for customers to year and let the customer select the more years from there and they should let the customer change the renewal to a term less than what they originally signed up for I consider this deceptive sales practices, and think that they should be doing what is right for the customer and giving them the right to choose what they need Don't get me wrong; I have enjoyed my time with Go Daddy, but I am patient when big corporations just look at making that extra buck versus doing what is right to retain that customer Retaining that customer should be their top priority
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between February 2, and February 23, 2017, our customer purchased two WordPress Web
Design packages each for one yearBetween February 2, and July 1, our Professional Web Services team worked diligently to provide the website our customer requestedHowever, during many interactions with our design team, our customer made additional requests outside of GoDaddy’s scope of support, such as extra pages above the agreed and purchased number, and changes to those pages at no costThese continued requests caused delays in the site completion.Each time our design teams reached out to our customer, our customer made a new request, further delaying previously requested changesThis ultimately led to the continued delay of the final build of the siteGoDaddy’s design team informed our customer all requested changes and updates must be submitted before our teams could move forward on the final designGoDaddy’s design team also offered to provide the customer with a multi-domain (UCC) SSL at no cost as a goodwill gesture.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s design teams have gone outside of the scope of support for the product and provided many goodwill gestures over the course of the design buildAs our customer was promised, the aforementioned UCC SSL has been added to the customer’s account If our customer has any additional questions regarding their site build, we suggest they follow up with our design teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy Translation: Gracias por la oportunidad de abordar las preocupaciones de nuestros clientes.Al realizar negocio con GoDaddy, nuestro cliente reconoció y aceptó nuestros acuerdos, encontrados en https://www.godaddy.com/legal-agreements.aspx.Entre Febrero y Febrero 23, 2017, nuestro cliente compro dos WordPress Web Design paquete, cada uno por un anoEntre Febrero 2, y Julio 1, nuestro Professional Web Services equipo trabajado diligentemente para proporcionar el Web site que nuestro cliente solicitóSin embargo, durante muchas interacciones con nuestro equipo de diseño, nuestro cliente hizo peticiones adicionales fuera del alcance de GoDaddy's ayuda, tal como páginas adicionales sobre el número convenido y comprado, y cambios a esas páginas sin costeEstas solicitudes continuadas causaron retrasos en la terminación del sitio.Cada vez que nuestros equipos del diseño alcanzaron hacia fuera a nuestro cliente, nuestro cliente hizo una nueva petición, retrasando más lejos cambios previamente solicitadosEsto condujo finalmente al rdo continuo de la construcción final del sitioEl equipo de GoDaddy's diseño informó a nuestro cliente todos los cambios solicitados y las actualizaciones deben presentarse antes de que nuestros equipos pudieran avanzar en el diseño finalEl equipo de GoDaddy's diseño también ofreció ofrecer al cliente un dominio (UCC) SSL sin ningún costo como un gesto de buena voluntad.Resolución:GoDaddy's confirmó sus acuerdos con nuestro cliente de buena fe y honró sus términos de servicio. Los equipos de GoDaddy's diseño han salido del alcance del soporte para el producto y han proporcionado muchos gestos de buena voluntad en el curso de la construcción del diseñoComo nuestro cliente fue prometido, el mencionado UCC SSL se ha agregado a la cuenta del cliente.Si nuestro cliente tiene cualquier pregunta adicional con respecto a su construcción del sitio, sugerimos que sigan con nuestros equipos de diseño.Gracias de nuevo por la oportunidad de abordar las preocupaciones presentadas por nuestro cliente.Saludos más amables,Ken C***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Per our terms of service, customers agree they are solely responsible for the
activity which occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including, without limitation, their cr/username and password. Notifications of these changes would be sent to the email address on file for the account.On August 12, 2016, the contact email for our customer’s account was updated, and our customer was notified via email. After this change, the domain name in question was canceled from within the account.Our customer did not contact GoDaddy’s support teams to discuss these concerns until October 13, 2016, at which time support assisted our customer with accessing the account and updating the contact information.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is currently in the process of being dropped to the domain registry, and is not recoverable through the customer account. As a gesture of goodwill, our office has provided our customer with a Domain Backorder for the domain in question at no charge, to allow them to attempt to re-capture the domain. Domain backorders are not a guarantee and our customer may be unable to re-acquire the domain.The following help article may be useful to our customer: ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would like to clarify GoDaddy's response, "The complainant is not a GoDaddy customer and has not entered into any agreements with GoDaddy." While this is true on the surface, the reality is the person we were actively communicating with (ie, requested by the customer - not spam) is a customer of GoDaddy and expects legitimate communications to him to be delivered to him in a timely mannerAlso as a part of the WWW community, GoDaddy entered into an agreement to facilitate the maintenance and usability of the system in such ways as their business affects
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyOur agreements are at: https://www.godaddy.com/legal-agreements.aspx On January 10, our customer’s Website Builder expired
Per their account settings, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements; the customer's financial institution declined payment(s)GoDaddy sent expiration notices via email before and after expiration.After expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of service total without payment prior to cancellation on January 30, 2016.On February 9, our customer contacted our support team to inquire why their website was down and was informed of the cancellationOur customer purchased a new Website Builder for a 1-year term and paid GoDaddy to restore the websiteThe $fee to restore canceled Website Builder data is not punitive; it helps offset expenses from performing data recovery work.On February 22, our customer contacted our support team to inquire why their website was not onlineGoDaddy worked vigorously and resolved the technical issues our customer experienced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAccount management, including timely product and service renewals, is a customer responsibility.The fee paid to restore the canceled website is non-refundableAs a gesture of goodwill, GoDaddy provided our customer with months of Website Builder at no costWe recommend our customer make note of expiration dates for their products and services to avoid future problems.Thank you again for the opportunity to address the concerns presented.Kindest regards,Gary H***Office of the CEO - GoDaddy
the domain cancelled on January was Dumitrescu.US, and has nothing to do with this, zero Also it's a lie I set up anythingI've been a customer with godaddy for so many years that I used to be hosted on their old Linux/Unix platforms. When they switched me they made the whatever setting s that were there I sent A HUGE AMOUNT OF TIME WITH THEIR RUDE CUSTOMER SERVICE calling several times The manager had no clue what happened, listen to the phone call revising
I am rejecting the businesses response because in the letter it says there is an option for me to restore without a fee, but I was never presented with that option The letter is also not clear about what that option is and is a cookie-cutter, impersonal response I am a consistent customer who runs a small nonprofit I am asking for some type of assistance or customer service courtesy because they are asking me to pay a $fee on a $product There was never an agreement to do that If GoDaddy cares about service and helping their customers, there is something they can do to offset this supposed fee I am rejecting their response
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 7, our customer purchased a Website Builder (WSB) business bundle
which included Office (O365) and Search Engine Visibility (SEV) for a one year term.On May 7, 2016, the Oplan failed billing per our customers request to disable auto renew during a previous interactionOn May 17, 2016, our customer manually renewed their Oplan via an online transaction.Our customer contacted us in June and September to discuss moving their Oemail to a free plan, but was informed they would need to migrate their email firstDuring the September interaction, our customer chose to continue using Ountil it’s expiration in Our customer did request auto renew for SEV be disabled, but did not disable auto-renewal on the WSB at that time.On October 4, we emailed our customer a renewal notice regarding SEV and WSBSEV automatically renewed on October 13, 2016, and WSB automatically renewed on October 14, both for one year terms, per our customer’s account preferencesReceipts were sent informing our customer of these renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted our billing department on December 14, 2016, requesting a refund for the above mentioned productsAfter reviewing our customer’s interactions, we issued a refund for unused time on SEVBecause our customer did previously request we disable auto renew for SEV, we have issued a refund for the remaining amount.While WSB is not refund eligible, we have issued a refund as a one-time courtesy and as a gesture of goodwill.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 22, 2016, our customer purchased a domain name and GoDaddy’s Website
Builder, each for a 1-year termPurchases of Website Builder plans include a free Starter Email plan for the first year.On January 22, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plan, each for another 1-year term and did so in a good faith effort to honor its agreements with the customerThe domain registration automatically renewed on January 23, for another 1-year term per our customer's preferences.On February 22, 2017, our customer contacted our Customer Care team with concerns regarding their renewalsOur customer was correctly informed the services were beyond refund eligibility.On March 13, 2017, GoDaddy was notified by our customer’s financial institution a dispute in the form of a chargeback was processed against the recent renewal transactions.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe chargebacks our customer initiated with their financial institution withdrew payments made to GoDaddy. We are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Go Daddy states that they sent renewal notices by email in this complaint but when I spoke to Carter and Jeff, they stated they sent renewal noticesI never received ANY renewal noticesIf what they say is true, WHY would I renew my website builder for a domain name that had or would expire soon? Why, when I renewed my website builder, would they not tell me that my domain name would expire soon.Their actions are an attempt to gouge me for more money than the renewal feeIf my domain name is not renewed at the rate, I will file another complaint for the refund of my renewal monies of the website builder.Go Daddy cannot accept a renewal of a website builder for an expired or soon to expire domain name
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am satisfied with the fact that I received my refund on my purchase
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Additionally, we appreciate that GoDaddy has rectified the issue with the Google search
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.At NO time was it communicated to me the email accounts I had ALREADY set up with my original purchase would be deleted/discontinued/lostThat would have been vital information to have in the decision making of the purchase of the website building tool. As for being forced to purchasing an email account ( I say "forced" because I didn't really have an option at that point) to add to my new website building tool, I was ASSURED by the Godaddy rep that I would, without a doubt, be able to reinstate of the email accounts I had originally made with my initial purchaseThat too was untrue as I was only able to make email accountI would have had to purchase an email package totaling more than my initial purchase with FREE email to go along with my website building tool...which makes no sense - unless of course your sole purpose is to upsell additional products.As for the "refund" - I was was verbally TOLD by the Godaddy rep that I would NOT be given a refund, but rather an "in-store" creditNO REFUNDWhich I think my account reflects with a credit which can be used to purchase more Godaddy product.Regards,
*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOur customer is currently involved in a dispute with another 3rd partyShould they believe there is a legal right to domain name within an account they cannot access, it is advised to review and utilize the Uniform Domain Name Dispute Resolution Policy (UDRP)The policy has been adopted by GoDaddy and is based upon the best practice recommendations of the Internet Corporation for Assigned Names and Numbers (ICANN)Additional information regarding this policy may be found at the link below.http://www.godaddy.com/agreements/ShowDoc.aspx?pageid=uniform_domainAltern...⇄ our customer may pursue this matter further through the court system.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceFurthermore, GoDaddy cannot become involved in any third-party dispute and hope our customer can resolve their concerns with the parties involved.Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Mandy O’***Office of the CEO - [email protected]*** ** *** *** *** ***Scottsdale, AZ
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Ryan from GoDaddy contacted me via email a week ago. I replied right away. However, I had no response from Ryan again until today. He stated he was out until now but other than asking me if my issues are resolved (they are not!). No further resolution.This Gary who replied to you if he is trying me or someone else is, there is voicemail for a reason. Leave a message. If you didn't, it is like you didn't even try. They can auto-dial a person all day, doesn't have the personal touch now needed. Frankly, the resolution needs to be monetary at this point since they are not meeting their obligation as they are providing at my expense, access to a service that does not work as it should and they have not resolved THEIR ISSUE
From - the beginning of I only used units. I purchased a 2nd unit doubling my original to units. Within months Godaddy was telling me I needed to upgrade to their unlimited plan because my "storage was full". I have been repeatedly told this. To this day, I still have space left and since the filing of my complaint, my emails are going through - because I do have space. In addition, Godaddy wants me to "upgrade" to the new mail version, which would not show me how much storage is left. Thank goodness I was able to go back and see exactly what I have.There is no way in less than one year with using that email for almost everything including legal documents, contracts, business forms, emails, pictures, etcsince 2008, to barely using it this year and have used up the same space. When listing emails it shows exactly how large each email is in the inbox, sent, and every other location. It does not add up to an additional units based on what was used from less than a year ago when I had to purchase this additional storage. They want me to delete storage already included in previous purchases. They have not addresses how old emails are added to the "new" years purchase of space. Emails from - the beginning of were covered in the first as they stated.They do not address why I am constantly told for months now that my storage is used upThey do not address why they had refused to send my emails or why I was constantly getting "hold" emails when there was plenty of storage for those emails to be sent and received. They have not addressed WHY I was told separate times that I HAD to change my website -costing me money when that was never true. It was another lie.They need to address these issues. I supposedly purchased units last year, but now they tell me that is a YEARLY cost - so I only "rented' the additional units I guess. Another deceptive lie they failed to address in their response
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:* GoDaddy Universal Terms of Service Agreement* GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 2015, our customer purchased a Business Managed WordPress plan for a three-year term during a call with GoDaddy Support teams.As with all service providers, GoDaddy experiences unexpected technical issues and works quickly and vigorously to resolve them and minimize any impact to our customersHowever, in this particular case our customer is utilizing a plugin that has been causing the problems they have been experiencingThis plugin creates thousands of lines of transient (junk) data to build up in the database which causes the errors the customer has been getting when accessing their site.While third party plugins can enhance a customer's website, they can also have unexpected and negative effects as not all plugins are created by one person or entityThere is no standardized quality assurance process in place for third party plug in designersPlease understand that GoDaddy has no control over our customer's actions or the due diligence process they may use to determine suitability of any particular plugin.RESOLUTION:Go Daddy has acted in good faith to uphold its agreements with our customer; specifically, providing the customer with a properly functioning hosting planGoDaddy is reaching out to the creators of the Plugin in question to make them aware of the issue and work with them towards a resolution with their plugin.We have attempted to connect with our customer via phone and email but have not heard back from them at this timeWe welcome the opportunity to connect with them to address and bring clarity to this issueOur customer may follow up with us at ###-###-#### or via email at ***@GoDaddy.comThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Best regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer’s additional concernsAs stated in our original response, our customer’s request was made after the email messages were no longer available for recoveryOur customer was also advised how they could backup their email messages, well in advance of their cancellation of the email addressAgain, GoDaddy’s email accounts are not intended for archival purposesThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action is premature and would not resolve my complaint at this time. For your reference, details of the offer I reviewed appear below
Ms*** contacted me and a telephone meeting is scheduled for Tuesday, April at 11:a.m.. In preparation for the meeting I emailed Ms*** (***) copies of the two letters I sent to GoDaddy that received no response (dated December 6, and February 24, 2015). In addition, I have sent her a copy of the return receipt from USPS that shows that the December 6, letter was received and signed for on December 15, 2014 by a GoDaddy representative at the Scottsdale, AZheadquarters.
Regards,
*** ***
My main objection is that they tell me to select newel in my preferences, but they will not let you select any term less than the term that you signed up for the domain name Sure, I signed up for a year term when I bought the domain name and that is not because I selected it, but they put that term automatically in the check out box and they essential tricked me to select a two year term They allow me to select a auto renewal of or higher year term, but they will not let the customer select a term less than the year if they bought the domain for that year which they trick the customer to selecting by automatically selecting the term I want their customers to know this method of deceptive sales that they take Plus, I did not appreciate the way that I was treated on the phone by Brian and he is the person that hung up on me when I asked to talk to a supervisor, and also Kyle Leslie refusing to put his supervisor on the phone just giving me excuses The supervisor Mike Deines, took to minutes to get to the phone and then just talked over me and was incredibly rude to me I want Go Daddy to change this policy and set the check out for customers to year and let the customer select the more years from there and they should let the customer change the renewal to a term less than what they originally signed up for I consider this deceptive sales practices, and think that they should be doing what is right for the customer and giving them the right to choose what they need Don't get me wrong; I have enjoyed my time with Go Daddy, but I am patient when big corporations just look at making that extra buck versus doing what is right to retain that customer Retaining that customer should be their top priority
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Between February 2, and February 23, 2017, our customer purchased two WordPress Web
do continuo de la construcción final del sitioEl equipo de GoDaddy's diseño informó a nuestro cliente todos los cambios solicitados y las actualizaciones deben presentarse antes de que nuestros equipos pudieran avanzar en el diseño finalEl equipo de GoDaddy's diseño también ofreció ofrecer al cliente un dominio (UCC) SSL sin ningún costo como un gesto de buena voluntad.Resolución:GoDaddy's confirmó sus acuerdos con nuestro cliente de buena fe y honró sus términos de servicio. Los equipos de GoDaddy's diseño han salido del alcance del soporte para el producto y han proporcionado muchos gestos de buena voluntad en el curso de la construcción del diseñoComo nuestro cliente fue prometido, el mencionado UCC SSL se ha agregado a la cuenta del cliente.Si nuestro cliente tiene cualquier pregunta adicional con respecto a su construcción del sitio, sugerimos que sigan con nuestros equipos de diseño.Gracias de nuevo por la oportunidad de abordar las preocupaciones presentadas por nuestro cliente.Saludos más amables,Ken C***Office of the CEO - GoDaddy
Design packages each for one yearBetween February 2, and July 1, our Professional Web Services team worked diligently to provide the website our customer requestedHowever, during many interactions with our design team, our customer made additional requests outside of GoDaddy’s scope of support, such as extra pages above the agreed and purchased number, and changes to those pages at no costThese continued requests caused delays in the site completion.Each time our design teams reached out to our customer, our customer made a new request, further delaying previously requested changesThis ultimately led to the continued delay of the final build of the siteGoDaddy’s design team informed our customer all requested changes and updates must be submitted before our teams could move forward on the final designGoDaddy’s design team also offered to provide the customer with a multi-domain (UCC) SSL at no cost as a goodwill gesture.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceGoDaddy’s design teams have gone outside of the scope of support for the product and provided many goodwill gestures over the course of the design buildAs our customer was promised, the aforementioned UCC SSL has been added to the customer’s account If our customer has any additional questions regarding their site build, we suggest they follow up with our design teams.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy Translation: Gracias por la oportunidad de abordar las preocupaciones de nuestros clientes.Al realizar negocio con GoDaddy, nuestro cliente reconoció y aceptó nuestros acuerdos, encontrados en https://www.godaddy.com/legal-agreements.aspx.Entre Febrero y Febrero 23, 2017, nuestro cliente compro dos WordPress Web Design paquete, cada uno por un anoEntre Febrero 2, y Julio 1, nuestro Professional Web Services equipo trabajado diligentemente para proporcionar el Web site que nuestro cliente solicitóSin embargo, durante muchas interacciones con nuestro equipo de diseño, nuestro cliente hizo peticiones adicionales fuera del alcance de GoDaddy's ayuda, tal como páginas adicionales sobre el número convenido y comprado, y cambios a esas páginas sin costeEstas solicitudes continuadas causaron retrasos en la terminación del sitio.Cada vez que nuestros equipos del diseño alcanzaron hacia fuera a nuestro cliente, nuestro cliente hizo una nueva petición, retrasando más lejos cambios previamente solicitadosEsto condujo finalmente al r
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.Per our terms of service, customers agree they are solely responsible for the
r/username and password. Notifications of these changes would be sent to the email address on file for the account.On August 12, 2016, the contact email for our customer’s account was updated, and our customer was notified via email. After this change, the domain name in question was canceled from within the account.Our customer did not contact GoDaddy’s support teams to discuss these concerns until October 13, 2016, at which time support assisted our customer with accessing the account and updating the contact information.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The domain in question is currently in the process of being dropped to the domain registry, and is not recoverable through the customer account. As a gesture of goodwill, our office has provided our customer with a Domain Backorder for the domain in question at no charge, to allow them to attempt to re-capture the domain. Domain backorders are not a guarantee and our customer may be unable to re-acquire the domain.The following help article may be useful to our customer: ***Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
activity which occurs within their account, whether authorized by them or notCustomers must keep their account information secure; including, without limitation, their c
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would like to clarify GoDaddy's response, "The complainant is not a GoDaddy customer and has not entered into any agreements with GoDaddy." While this is true on the surface, the reality is the person we were actively communicating with (ie, requested by the customer - not spam) is a customer of GoDaddy and expects legitimate communications to him to be delivered to him in a timely mannerAlso as a part of the WWW community, GoDaddy entered into an agreement to facilitate the maintenance and usability of the system in such ways as their business affects
Regards,
*** ***
Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyOur agreements are at: https://www.godaddy.com/legal-agreements.aspx On January 10, our customer’s Website Builder expired
Per their account settings, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements; the customer's financial institution declined payment(s)GoDaddy sent expiration notices via email before and after expiration.After expiration, GoDaddy provided days of service at no cost, and an additional days of service in suspended statusGoDaddy provided days of service total without payment prior to cancellation on January 30, 2016.On February 9, our customer contacted our support team to inquire why their website was down and was informed of the cancellationOur customer purchased a new Website Builder for a 1-year term and paid GoDaddy to restore the websiteThe $fee to restore canceled Website Builder data is not punitive; it helps offset expenses from performing data recovery work.On February 22, our customer contacted our support team to inquire why their website was not onlineGoDaddy worked vigorously and resolved the technical issues our customer experienced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceAccount management, including timely product and service renewals, is a customer responsibility.The fee paid to restore the canceled website is non-refundableAs a gesture of goodwill, GoDaddy provided our customer with months of Website Builder at no costWe recommend our customer make note of expiration dates for their products and services to avoid future problems.Thank you again for the opportunity to address the concerns presented.Kindest regards,Gary H***Office of the CEO - GoDaddy
the domain cancelled on January was Dumitrescu.US, and has nothing to do with this, zero Also it's a lie I set up anythingI've been a customer with godaddy for so many years that I used to be hosted on their old Linux/Unix platforms. When they switched me they made the whatever setting s that were there I sent A HUGE AMOUNT OF TIME WITH THEIR RUDE CUSTOMER SERVICE calling several times The manager had no clue what happened, listen to the phone call revising