Credit Control LLC

We are in receipt of Ms. [redacted]'s follow-up correspondence regarding her complaint.  As we indicated in our initial response, we ceased all attempts at telephone communication per Ms. [redacted]'s request.  In addition we requested additional information to send to her to further validate this debt, and placed this account into a hold status in accordance with the Fair Debt Collection Practices Act, ceasing further collection activity until such time as we obtain the additional documentation and provide Ms. [redacted] with copies thereof.  As we have not received any further documentation from our client, this account has remained on hold, and no collection activity has taken place.  Upon receipt of this latest correspondence, we have now closed our file regarding Ms. [redacted]'s account and returned it to our client, The Bureaus, Inc.  With regard to Ms. [redacted]'s concerns regarding the credit reporting of this account, please be advised that AT NO TIME has Credit Control, LLC ever reported this account to ANY credit reporting agencies.  Any credit reporting of this account would only be initiated and maintained by our client, The Bureaus, Inc.  Ms. [redacted] would need to direct any questions or concerns regarding the credit reporting of this account directly to The Bureaus, Inc.

We are in receipt of your email of September 19, 2017, forwarding us a copy of the correspondence sent to your office by Mr. [redacted].  In reviewing Mr. [redacted]'s correspondence, we find no actual complaint stated.  Instead this was simply a request that we cease collection activity,...

and delete the credit reporting of this account.  Please be advised that we have closed our file on Mr. [redacted]'s account.  Credit Control, LLC will perform no further collection activity with regard to this account.  In addition, we have submitted a request to have any credit reporting submitted by Credit Control, LLC regarding this account deleted from Mr. [redacted]'s report.

We are in receipt of your email of August 25, 2017, forwarding us a copy of the complaint filed with your office by Ms. [redacted].  Upon receipt of your correspondence, we documented Ms. [redacted]'s concerns and initiated our investigation into the issues set forth in her complaint.In review of...

our file, we find that we also received an email directly from Ms. [redacted] on August 25th.  As requested by Ms. [redacted] in her email, we moved our file on her account into a status that will assure moving forward all communication from Credit Control, LLC with regard to this account will only be initiated in writing.  We will make no further attempts to reach Ms. [redacted] by phone.  In addition, in response to Ms. [redacted]'s concern that we did not provide her with sufficient documentation to verify the account, we have reached out to our client and requested additional documentation, which we will forward to Ms. [redacted] upon receipt.  Our email response to Ms. [redacted]'s email advised her of this.

We are in receipt of the complaint filed with your office by Mr. [redacted], forwarded to us through the Revdex.com portal on May 3, 2017.  Upon receipt of your correspondence, we initiatebd our investigation into the concerns raised by Mr. [redacted].In reviewing the interaction between Mr. [redacted] and our...

staff, including both our representative and our supervisor who took over the call at Mr. [redacted]'s request, we pulled the recording of the phone call and reviewed the entire conversation.  With regard to Mr. [redacted]'s concerns regarding the way the call was handled, we found that our representative and our supervisor both remained professional throughout the entire interaction.  In fact, Mr. [redacted] himself commented when he asked for a supervisor that it had nothing to do with the interaction with the representative, but was rather in regard to his dispute.  Our supervisor then advised Mr. [redacted] that we could not give him answers to his questions regarding his medical bills at that time, because we simply do not have copies of his medical bills or records.  That is information that would have to be requested from the creditor in order to be provided to him.  Our supervisor however, informed Mr. [redacted] that since he was disputing the bills we would close our file on these bills and return them to our client.  Mr. [redacted] agreed and stated he was OK with that.In addition to closing the file as disputed and returning it to our client, due to Mr [redacted]'s dispute we have submitted a request to delete any and all credit reporting from Credit Control, LLC with regard to these accounts from Mr. [redacted]'s credit report.  While we cannot control how quickly any credit reporting agency completes processing of our request, we find that it is typically completed within 45 days.

June 26, 2017Revdex.comServing Eastern Missouri & Southern Illinois211 N. Broadway, Suite 2060St. Louis, MO 63102Complaint ID #: [redacted] – [redacted]Dear Complaint Resolution Department:We are in receipt of your letter of June 22, 2017, which accompanied a copy of the complaint...

filed with your office by [redacted].Upon receipt of your correspondence, documented Ms. [redacted]’s dispute to our file, and forwarded a copy of her correspondence to our client, [redacted], N.A.Please be advised that per Ms. [redacted]’s request, we have ceased all collection activity with regard to this account. This account will be closed and sent back to our client. With regard to Ms. [redacted]’s concerns regarding the credit reporting of this account, Credit Control, LLC has not reported this account to any credit reporting agencies. Ms, [redacted] would need to address any concerns regarding the credit reporting of this account directly with [redacted].If you have any questions or wish to discuss this further, please feel free to call us at your convenience at [redacted] and ask for [redacted], the Director of Operations at that location who will be happy to assist you.Sincerely,[redacted]Director of Compliance