Cricket Communications Inc

Review: received a text message regarding adding a additional line with the first month free. got line activated bad to pay 1st month. the text message never provided any details neither did the agent I was just told to call customer service and no explanation is was givenDesired Settlement: free service as indicated

Business

Response:

February 6, 2014

Review: I have had service with Cricket for at least 6yrs. We moved to a location where service to the phone was very poor. I called the company in hopes that they could provide a solution. Their solution was to move to another location. At that time my wife and I decided to switch providers. We figured since Cricket doesn't require a contract and they take pride in their month to month service, we could just switch companies and we wouldn't have to pay a disconnection fee. Well, we have our sons phone on the same account and when I went online to pay his bill, they were still trying to collect for both phones. I called to inquire about this possible mistake on our bill and the cricket representative told me that in order to keep our sons phone activated we would have to pay for both lines. I asked why that was necessary considering I did not need service for my phone, only for my sons phone. They told me that on the NEXT bill we would only need to pay for the one phone. What? I thought this was a month to month service?Desired Settlement: I don't think we should be required to pay for service on a phone that we did not have.

Business

Response:

March 31, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted]

regarding Cricket service. In his complaint, Mr. [redacted] states that he has had

Cricket for over six years, but recently moved to a location where Cricket service

is very poor. Mr. [redacted] decided to switch both his and his wife’s service to

another provider, but wanted to keep his sons line active. When Mr. [redacted] went

online to pay his bill, he discovered that Cricket was charging him for all the

lines of service on his account. Mr. [redacted] feels that he shouldn’t be required

to pay for service that he won’t be using.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt

he received. Cricket strives to provide excellent customer service and we

regret when that high standard is not met.

Please

remember that Cricket is a pay-in-advance wireless carrier. The due date on Mr. [redacted]’ account is the

date upon which the balance for services for the next billing cycle is due. Any

changes made to his account during a current billing cycle will reflect on the

next bill. Our records indicate that Mr. [redacted]’ account was disconnected on March

31, 2014. We ask that Mr. [redacted] view a complete list of out Terms and

Conditions by visiting [redacted]

We thank Mr. [redacted] for his communication and trust that this explanation

properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Cricket just confirmed that they are a "pay in advance" service, yet they would not allow me to just pay for our sons phone. They required payment for a phone that did not need service in order to keep service on our sons phone.

Regards,

Review: I went in to Cricket store on [redacted] on Sunday Feb. 16 and purchased 3 phones to add to my account. At this time I was told my plan would be for $100 dollars a month and all my previous discounts would remain the same. I asked about the $5 off per phone line as it says on their adds with auto bill pay and was told I would be able to get it so I enrolled in the program I was also sold a protection plan for my phones at $5 per phone. 5 days later I get a notice that a change has been made to my account and I called and asked about it I was told that there was no change made to my account and I should just disregard it.I also noticed my bill had gone up $28 and asked what happened. I was told that my new plan doesn't have the $5 off per line and that I should be grateful I'm getting 5 lines for $100. I keep calling the main Cricket store and they keep referring me back to the store where I made my purchase. I have been in contact with the store mgr. and it appears he has blown me off like everyone else. The add specifically states that the discount is per line and not by plan. Also the phone insurance they sold me at $5 per line was raised to $7 per line without notifying me.When I called the Cricket service center I was told to be content with the price I have and move on. This is not the first time they do this tome and I'm probably not the only one either.Desired Settlement: I want a refund of the over charges and a written appology from both the store and the main branch. I want what was offered and agreed upon.

Business

Response:

May 14, 2014

Review: I have applied for the lifeline service twice and I have been approved the first time they removed the discount they sent me a text and told me I would receive a letter telling me why I was removed. I have never received that letter. I went into the office on 4/28/14 and reapplied and the manager said he has everything he needs and he assured me the problem has been taking care of. On 5/12/14 I went online to pay the bill and noticed for the month of June the discount was taken off again. I called the location 21st st in [redacted] on 5/13/14 and left a message no one has returned my call. I called customer service and spoke with [redacted] she said I have to go to the store. She said I have to reapply again she does not know why I was removed and said I need to go to the store. Why do I need to go to the store EVERY month to get this resolved. I just started the service in March 2014 and I have applied twice and been approved twice and I have the documents to prove it. Cricket had not notified why the discount has been removed the second time. The first time I received a text but the second time nothing. I have not received a letter, email, text, or phone call and no one seems to be able to explain why the discount is being removed and why I have to constantly go and reapply each month.Desired Settlement: I would like the discount to be added and not removed. I qualify for the lifeline discount. I would like notification of why the discount is being removed my letter. To satisfy this I just want the discount to be on the phone service and stay on.

Business

Response:

June 2, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Lifeline. In her complaint, Ms. [redacted] states she has applied for Lifeline twice. When she was approved the first time the discount was removed. She received a text message that told her that she would receive a letter explaining why Lifeline was removed, but she never received the letter. On April 28, 2014 she visited a Cricket store and reapplied. The store manager assured her that he had everything he needed for the application and that it was taken care of. The discount had been removed again because when she paid her bill May 13, 2014 it was not applied. Ms. [redacted] states that she qualifies for Lifeline and is requesting that the discount is added to her bill. She is requesting an explanation for why the discount is being removed.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

In reviewing Ms. [redacted]’s account, her application for Lifeline was not approved because her phone number was identified as already receiving more than one discount with at least two other carriers. At the time of her application, Cricket was unable to request a Lifeline benefit transfer through [redacted]) as the customer was undergoing the duplicate discount resolution process with [redacted] has since completed this process for all customers in [redacted] and if the customer would like to receive the Lifeline discount through Cricket, she can now reapply. However, before applying for Lifeline with Cricket, Ms. [redacted] will want to contact any past carriers and request to cancel her Lifeline service with them.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S. Fiddlers Green Circle, Suite. 900

Greenwood Village, CO 80111

Review: I think it is interesting that – NO Where on you website is there a place for YOUR CUSTOMERS to express concerns over customer service or complaints.

I am aware that this email address is designated to/for media inquiries/comments/questions, however I wanted to give some type of heads up before I begin my journey to be absolutely sure my grievances with your customer service call center are heard. I have been a cricket customer for well over 10years and would not mind a $5 or more increase to be able to be treated like a paying customer when I call the customer service call center.

The manner in which I was talked to today on my call to your customer service call center somewhere out of the country was horrible, disrespectful and totally unprofessional! This is not the first time but I am going to ensure that it will be the last time. I will no longer be loyal to a company who does not appreciate my business or the money I faithfully pay once a month to it, not just for my phone but my sons phones and my husband’s phone. I am not forced to be a cricket customer I choose to be a cricket customer mainly because I don’t like contract retail stipulations further I will have no problem changing service providers because at this point I am fed up! The call center is a night mare to have to deal with and I am tired of commercial companies treating customers as if they don’t count when we are spending our hard earned money with your company and are upstanding customers who pay their bills on time/every month! THAT IS NOT FAIR NOR IS IT RIGHT! AGAIN This is the beginning of my journey to be sure someone higher up hears my complaint and understands why I am taking my money and spending it elsewhere!

Thank you for your time and attention to this email I hope and pray that customer service is important to at least one person affiliated with Leap/Cricket Wireless!

I purchased my HTC One SV in March of 2014. The phone, from the time of purchase has had data connection issues and I have consistently called customer service in search of remedies (there is a very detailed timeline of issues/complaints documented in my account).

I have, within the last month and a half, spoken with tech support (from the lowest to the highest level) to attempt to resolve the issues to no avail! It was finally determined almost two weeks ago the my problem was a hardware problem and not tower issues or wear and tear issues (the phone is in excellent condition, no scratches, cracks, never removed from the case and I have never dropped it). The problem has gotten progressively worse from the time I bought the phone, no internet connection, when it does connect it will drop the data connection or dismiss it, cannot use my GPS, my text messages sometimes won’t send and at times I don’t receive them, there are times people and clients call and explain to me that they would go to voice mail & on my end the phone never rang.

When I began trying to utilize the option to have the phone replaced via the manufactures warranty (because a cricket tech support rep determined it was a hardware defect) I got the run around, there is no option through 1[redacted]8 or *611 so I would have to chose the option to get me to a representative and on 5 occasions was transferred to tech support or insurance department instead of the warranty claim depart. After finally reaching the correct department I called only to find I was caller #125, #98, #84, #75 & #66 (all separate calls with a two week time span) during the first 4 calls, I would use the option to hold my place in line and opted to have them call me when it was my turn. I received 1 call back between those 4 different calls, missed the call and had to return his call only to wait 2 days for him to call me back. Today (after spending two hours in a corporate cricket store this past Saturday 6/7/14 waiting on line with a sales rep) I called and held on the line for an hour and approximately 20 or so minutes. The end result was, I find out that I have two options 1) receive a mailing label and send my phone back, once they receive my phone, they will perform test to make sure that there is no device damage and after that determination they would “send you a replacement, like-new device.”

Here’s my problem with that, you are going to send me a “like-new replacement”?? This device has not worked properly since the day I bought it and they would not exchange it within the first 30days of purchase, which is what your stores (corporate and retailer) claim is their policy, ironically that portion of the notes does not exist in my account notes; now I am forced to rely on the manufacturer’s warranty and because of that I will be without a phone for possibly 5 to 10 days (I don’t have a spare phone to use in the interim) and there is still no guarantee that I will get a phone depending on what they (warranty department) decides and when/if I do get a replacement it will be “like new”??? I spent close to $300.00 for this phone supposedly brand new but it works horribly and has performed in that manner but gotten progressively worse from the time of purchase and now I suffer the expense of having to either go without a phone or chose option 2) and purchase a new phone out right out of my pocket and again wait for the warranty department to determine the phone’s condition and hope they refund me the money spent to replace a defective device sold to me by your company and wait at least a month or more to receive said refund??? Both options are not fair and are totally unacceptable! If this is appreciation for customer loyalty, I have been a customer since the second or third year cricket was in existence, quite frankly speaking and excuse my language – it sucks!

I hope that this grievance reaches the appropriate department and I sincerely hope that, even if there is no resolution for my situation, this warranty procedure is restructured in a way that somehow benefits your (AT&T?Cricket) paying customers. I am in the process of seeking a new carrier because this is inconvenience is one that I will not be able to endure especially since this phone is the only phone I have and I am not in the position, after purchasing a phone approximately 3 months ago for nearly $300.00, to purchase another phone because AT&T/Cricket is selling faulty devices. Rather I sign a contract and receive a phone at little to no cost just for choosing their service. And I am no fan of contracts but I am also no fan of being treated as if I am not a paying customer, a loyal paying customer at that.

I have attached the email from Ingram Micro (warranty department) for your viewing convenience.

Drastically dissatisfied & disappointed!Desired Settlement: Please see description above.

Business

Response:

June 23, 2014

Review: I purchased a cricket phone 2 months ago and the phone constantly gives me problems. Cricket tells me that they can't give me a loan er phone while my phone is being shipped back even though my phone is under warranty.Desired Settlement: I would like cricket to replace this phone that does not work

Business

Response:

July 2, 2014

Review: The phone was purchased from: [redacted] - [redacted] RIVERSDIE CA 92503-4139PH: ###-###-####No details on return policies were informed to me at the time of purchase.The second day I wanted to return the device & cancel the service I was told of a re-stocking fee of $ 20.00 & that there will be no refund for the plan & activation fee. I paid a total of $123.32 & the lady informed me that I will receive $19.99 as a refund.Desired Settlement: I would like a full refund since I reported the cancellation the next day. Cricket is to make their return policies very clear since they have only a SEVEN DAY return on the device compared to most companies that have a 30 day policy.

Business

Response:

September 12, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: N/A

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to a refund request. In his complaint, Mr. [redacted] states that he would like a refund for his Cricket service that he cancelled a day after activation.

In his complaint, Mr. [redacted] did not provide his Cricket account number or the Cricket telephone number in question. An attempt to contact Mr. [redacted] was made on September 11, 2014 and again on September 12, 2014, using the telephone number provided, both of which were unsuccessful.

Per our Terms and Conditions of Service (www.cricketwireless.com/terms), amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled, for any reason, any remaining balance will be forfeited. These Terms and Conditions require the use of arbitration and an individual basis to resolve disputes, rather than jury trials or class actions. These Terms and Conditions limit our liability and the remedies available to you in the event of a dispute. Based on these Terms and Conditions Cricket will not be providing a refund for Mr. [redacted]’ service.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No one from Cricket has tried to contact me via email.

Review: my plan is the ulimmited plan ,I want to add my wife to my plan and they keep telling me my account is locked and they cant unlock it so I cant add a line change plans or do anything , but they say I can buy a separate line in my wifes name but I wont save the ten dallars every month. I feel there doing this to get the extra money ,I have gone to there store four times they cant unlock my account, I have called customer service also still no help whats going on with cricket ?,can you help.Desired Settlement: I would like to buy my wife the same phone that I have and add her to my line and save 10 dollars like they advertise but ,cricket wont let me do that, please help.

Business

Response:

September 16, 2014

Review: Sent a nano SIM card for my iPhone to the wrong address. They sent it to my previous address and I have no way of getting there to claim property. I tried to remedy the problem through customer service and they told me to buy a new SIM card. I tried it there way but my phone number is linked that SIM card that I cannot retrieve.Desired Settlement: I just want the card reissued to my address. Or my $70.98 returned.

Business

Response:

September 22, 2014

Review: Cricket advertised a 50$ rebate on a Nokia Lumia 630 over their store and I was promised that I would receive the rebate when I sent in the mail-in rebate. I sent the rebate in and received mail about a month later stating that I could not receive the rebate as my service was activated outside the valid dates for the offer, even though they were still advertising a rebate when I was in store and was promised one.Desired Settlement: My 50$ rebate.

Business

Response:

September 26, 2014

Review: cricket wireless is offering a 100.00 credit for anyone who is a metro pcs or T-mobile customer, I went into the store on reynolds on september 16 because I was a metro pcs customer and I wanted to know about the 100.00 credit so I asked the sales rep to tell me what that meant, I was told that if I switched over I would recieve a 100.00 credit plus a free phone, I was told the month of october, november and december would be free and that I would not have to make a payment until january 2015 in the amount of 35.00, so I switched over from metro pcs, when I went to look if the credit had been applied to my account a few days later I discovered that I had a bill due in october in the amount of 60.00, when I called cricket to find out why I was being charged 60.00 in october when I was supposed to have a hundred credit I was told that I had to pay the 60.00 payment first, thats when I knew I had been scammed, and by the way I had to pay 63.00 dollars for what I wass told was the start up fee. I paid the 63.00 before I left the store.Desired Settlement: DesiredSettlementID: Refund

I just want my money back from these scammers so I can go back to metro pcs

Business

Response:

October 2, 2014

Review: I went to the cricket store in 290 and 34 st and bought a samsung galaxy s4 for $500 the phone had some technical problems after three days so I took it back to the store and they told me to send it to my insurance and to this date I have not receive my phone back I'm still paying for services and haven't been able to used the phone at all.Desired Settlement: I want my money back for the phone that spend and never got to enjoy.So I can go to another service that's not going just take money and not give me what I pay for.

Business

Response:

October

7, 2014

Revdex.com

Review: My grandfather, [redacted], is 75 years old, confined to a wheel chair, has impaired hearing and vision, cannot read nor write, and has mild dementia. He went to the Cricket store located at [redacted]Salem ###-###-####, and complained that he was having a difficult time using his Cronos Flip Phone. Sales associate [redacted] coerced him into buying an Altir Phone, which is similar to a blackberry style phone. [redacted] was berated by another sales associate and advised not to sell my grandfather the Altir because he wouldn't be able to use it, given that it has even tinier buttons and font than the Flip Phone. After experience with the Altir, my grandfather found out for himself that the Altir was even more difficult to use, so he returned the phone, and was told that he could not exchange it, so my grandfather purchased another flip phone, called the [redacted], which he is currently using. According to my grandfather, he returned the Altir the very next day. According to staff at the store he returned it 8 days later. Either way, my grandfather should not have been sold a telephone that he knowingly could not use. I realize the nature of all business is to make a profit, in this case, to sell more phones... but forcing the sell of a phone on a crippled, blind, deaf, and senile retiree is uncalled for.I spent an entire day at the store level trying to resolve this issue. I finally contacted District Manager [redacted] ###-###-####, and thus far the DM is unwilling to resolve this matter. He claims that he has no authority to do so. It is rather incredible to me, that a DM has no authority to grant a refund/exchange given these facts. Please note, the cost of the phone is a mere $60, but the unethical practice of taking advantage of an old man is priceless.The next person in the chain of command whom I could appeal to is the Account Manager, [redacted]; however, DM [redacted] refused to provide me with the contact information to reach her.Desired Settlement: I proposed to DM [redacted] a couple of rather reasonable options for settlement, all to no avail. I am open to any fair settling of this matter so long as the result does not end with my grandfather being taken advantage of.

Consumer

Response:

Attached is a copy of the POA authorizing me to speak on my father's behalf.

Review: Hello my name is [redacted] and I bought phone that cost me OVER 600!$!!!!!!! And now that are saying that soon my 600$ phone that's like new will no longer be useable? Now how can you sell me a phone and then a few months later say sorry your phone wount work anymore but sry. I mean come on they should have told me that when I bought the phone becuse then I wouldn't have bought it when I spend 600$ on a phone I exspect atleast a cupple years of service and I've had phones befor this for over 5 years on one phone so I think they are cheeting a lot of people out of a ton of money and I wount stand for it we have already contacted are lawer and he told us to call Revdex.com so that's what I'm doing thank you.Desired Settlement: I eather want all my money back and I'll rerun the phone or I want a 600$ phone that I can use on the new cricket network and nothing less.

Business

Response:

October

17, 2014

Revdex.com

Review: On Saturday, September 27th I inquired on the Cricket Wireless website about purchasing service and transferring my wife's cell phone number to Cricket Wireless. I never completed the checkout process however Cricket charged my credit card $83.99 and started the porting process of my wife's cell phone number. Let me state again that I NEVER gave consent to Cricket Wireless to charge my card or start the process of porting the number. I was refunded the $83.99 on September 29th however my wife's cell phone number will not work with her current cell phone company. I was on the phone with Cricket Wireless for two hours today, September 29th, trying to get this issue resolved. I was hung up on twice, told that there was nothing they could do, lied to by two customer service representatives, and finally told that they would start a case number that will take 24-72 hours to resolve; my wife will remain without a phone. The part that is so frustrating is that none of this should have happened. Cricket Wireless started the process without my consent.Desired Settlement: I would like some sort of retribution for the amount of time my wife is without any cell phone service.

Business

Response:

October 15, 2014

Review: Hello to Revdex.com of San Diego. I am writing to you because the company, Cricket Wireless, the headquarters is located in San Diego. I have been a wireless customer of Cricket off and on since November 2012. I have recently been with this current plan since December 20, 2013 as a return customer. The complaint that I'm filing deals with the fact they will not 'port' my current phone number to a new carrier that I have decided to go with([redacted]). What happened is that on Sept. 25, 2013 I contacted [redacted] wireless & informed them I want to switch carriers because of a promotion they offered. I also asked them if it was possible to keep my same phone number(to port the number). They complied & said they would contact my present carrier(Cricket) to arrange that. They did, as they informed me, but delays after delays up until today have happened. One point, [redacted] told me they had not been contacted by Cricket after the first request, so I asked [redacted] customer service to request again. I then called Cricket to ask them if it was possible to have my current phone number ported to [redacted] & Cricket's customer service informed me, Yes, that would not be a problem! I began contacting both [redacted]'s customer service & Cricket's customer service almost every day trying to get that number porting matter resolved. I spoke with a Cricket specialist named [redacted] who was kind enough and professional enough to handle my case. All that has been told me from both Spint & Cricket is that Cricket is not able to port over my current Cricket number to [redacted] because of multiple requests to have that done. It's supposedly a matter of security due to multiple requests. However, I told them I am the one who requested the multiple requests since time is running short in between the 2 plans. As of right now, the matter is still not resolved and I am definitely getting the run around from Cricked wireless right now. In the meantime my [redacted] account is activated & so is Cricket's. Cricket seems to be misleading me right now.Desired Settlement: Dear Revdex.com:I want to request that Cricket pays my first month of [redacted] service due this month, plus the remaining balance on my Cricket account for this month as well. I would have closed my Cricket account before September 30, 2014 (and paid the balance)had I known they would drag this matter to where they are definitely misleading me in to thinking they will allow me to use their number on the [redacted] network. All they had to say was 'NO' and I would have closed my Cricket account sooner.

Business

Response:

October 28, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to porting his Cricket phone number. In his complaint, Mr. [redacted] claims that Cricket is preventing his number from being ported out. Mr. [redacted] would like Cricket to release his phone number to [redacted], refund his remaining balance with Cricket, and compensate him for his first month of [redacted] service paid for by Cricket.

After reviewing Mr. [redacted]’s account, we found that we received a port request from [redacted] on October 11, 2014, which was approved and completed the same day. There were not any issues or delays with the port request on Cricket’s end.

Per our Terms and Conditions of Service, amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled, for any reason, any remaining balance will be forfeited. Cricket’s Terms and Conditions can be found at www.cricketwireless.com/terms and Cricket recommends all customers check our website from time to time as these Terms & Conditions may have changed. These Terms and Conditions require the use of arbitration and an individual basis to resolve disputes, rather than jury trials or class actions. These Terms and Conditions limit our liability and the remedies available to you in the event of a dispute. Based on these Terms and Conditions Cricket will not be providing a refund for Mr. [redacted]’s service. In addition, Cricket will not be providing Mr. [redacted] compensation for his [redacted] service fees.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[P.S. Did you not receive the information that I provided:below?? I sent it to you on 10/15/14 regarding this case below??

Review: I made a monthly payment which was credited to someone else's account. They can't process a refund.Desired Settlement: I want Cricket Prepaid to give me my money back!

Business

Response:

November 19, 2014

Revdex.com

Review: I bought a phone while traveling because my phone from [redacted] talk had broken. I started a new service with Cricket dealer in Brockton Ma. The phone is not able to have incoming calls. And the today it is not working at all. I am in Maine and they say the only thing they can do is for me to bring the phone back which I can not do being in Maine and just wanted my $129.67 back.Desired Settlement: I would at least like the service amount back.

Business

Response:

November 17, 2014Revdex.com

Review: Was lied to in the store, online and over the phone about about a service they allegedly provide. After convincing me to cancel my old lines (cost me $700) I was told they do not provide the service. However the do advertise it on there website as being an additional $10 month. I have no issue paying however the say I cannot purchase it. They cannot do anything about the money I've already spent and told me they are sorry. However this will happen to more people if someone doesn't do something about it.Desired Settlement: I would like all or at least some of my money credited to my account. I would really like if they would stop lying to future subscribers as well. Just doesn't seem fair.

Business

Response:

December 2, 2014Revdex.com

Review: Bought my phone 8 months ago I was supposed to receive a $50 visa rebate card after 2 weeks I never received it I have called and they claim that they can't find me!! Bit after about an hour they find me and they tell me It hasn't been processed yet !!Desired Settlement: I just want my $50 rebate card

Business

Response:

December 5, 2014Revdex.com