Cricket Communications Inc

Review: Cricket wireless, has for myself become horrible since they were brought by at&t. This is not my first issue with cricket. Below will be the latest conversation that I had with one of their representatives. I'm a customer, not an employee of cricket. Oh well, my computer isnt currently allowing me to copy and paste the latest correspondence with a cricket named [redacted]. I had the conversation sent to my email. So, it can be forwarded to the proper place.Desired Settlement: I would refund for three months of service at the least.

Consumer

Response:

Sun, Oct 26, 2014 at 10:13 PM

Review: We purchased a group plan with Cricket Wireless located in [redacted], CA 91748 in July 2014. [redacted], the store manager, in addition to pay for the first month, he also requested us to prepay for the coming three months in cash. A few days later we realized that there is no reception at [redacted], where one of my family members works at. On Cricket's website, it shows that the area is under coverage, which is a false statement. A couple weeks later we contacted the corporation to see if we can get the refund before we switch to another cell phone company, and the answers we got was the refund will be made. After we made the switch, Cricket refused to make the refund of $450 for the three months that we never used. 1. The company has false information about their coverage on their website. It is misleading the customers.2. Customer Service gave false information on their return policy. Different representatives give different information. Horrible customer service.3. The store manager at the location we purchased the plan at was irresponsible and not willing to remediate the issues. He also requested us to pay in cash, would not take credit card.4. It has been over two months, the corporation has not made any progress on the refund.Desired Settlement: The company must give us the refund of $450 for the service that we never used. Progress must be made. Any procrastination is irresponsible and intolerable. Horrible customer service must be changed.

Business

Response:

October

14, 2014

Revdex.com

Review: To whom this may concern, I am Mr. [redacted], filling this formal complaint against this company by the name of AT&T Mobility the parent company of Cricket wireless, because I am a victim of fraudulent/ deceptive marketing , in addition, this company have violated the House of Representative bill HR 1123 of the Unlocking Consumer Choice And Wireless Competition Act for not providing my Network Unlock codes for my ZTE purchased phones ( was not purchased with any service contract, instead was bought outright ), and a violation of wireless number portability issue for not porting my wireless numbers on time. Here's my story, Last September 7th, I went to this store on [redacted] Los Angeles, CA 90047.Phone # ###-###-####. Supervisor by the name of [redacted], and prior to this store, I went to couple of them just a few days before . I am the consumer who was lured in by offering me a $50/ device in a form of mail in rebate Visa debit card and the $100/ line bill credit if switching from competing [redacted] (parent company), [redacted]; and or any of its subsidiaries ) ,instead I have been misrepresented, given countless times of unbelievable excuses to explain away company failures, run around and hard time. Company employees have knowingly committed fraud, by misrepresented their products to increase sales, and activations, in a form of false advertising, and deceptive marketing schemes. I just realize earlier today after speaking with an employee by the name of [redacted] Senior Specialist Vendor Management Customer Support her office address is: [redacted], GA 30004 and phone number is: ###-###-####, only today and not previously she and other employees have told me I do not qualify for the mail in rebate or bill credit promotion, and does not exist ,but then she had mentioned on her email last Sept. 22nd that the mail in rebate takes 4-6 weeks to apply on my account, also my mail in rebates photocopied forms have clearly mentioned offers good from July 11,2014 through Sept. 11,2014,furthermore, she have previously mentioned on our telephone conversation, I do qualify for bill credits and previous store employees, customer service representatives have said the same thing, but then earlier today after speaking with her on the phone she told me the opposite. I waited patiently for a resolution to my previous complaint of not porting my wireless numbers on time, wasted countless hours going back and forth to the store where I purchased these phones and services .I hold AT&T mobility accountable since they are the owner ,will benefit the most hiding behind Cricket and denying any involvement of shady business practice, by knowingly tricking, misleading ,and defrauding myself and I have reason to believe other customers, because I saw a lot of their customers switched from [redacted], etc, I have been and possibly others have been victimized by deceptive/ fraudulent mail in rebates, bill credit offers in exchange of leaving our previous service provider, in exchange for mail in rebates, and bill credits that does not exist. I appreciate your time and attention to this matter. Looking forward to speediest resolution, of my complaint, AT&T/Cricket company by sending me my mail in rebate visa debit card, bill credit, letter of apology, Network Unlock Codes for all purchased ZTE phones, and compensation for lost time,gas and effort. If you need to clarify or discuss this matter further please feel free to call at these numbers: ###-###-#### or ###-###-####, Address: [redacted] Los Angeles ,CA 90004 or email me back: [redacted]. Sincerely,[redacted]

Product_Or_Service: Other /ZTE Z740G and Z222/Group save

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

AT&T/Cricket company by sending me my mail in rebate visa debit card, bill credit, letter of apology, Network Unlock Codes for all purchased ZTE phones, and compensation for lost time,gas and effort.

Business

Response:

October

17, 2014

Revdex.com

Online

Complaint

Re:

Revdex.com

Complaint ID: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam,

This

correspondence is in reference to a complaint filed by [redacted]

regarding a mail-in rebate. In his complaint, Mr. [redacted] states that he did

not received a $50.00 mail-in rebate for a purchase of a qualified device. He

has contacted different customer service representatives and he has been advised

that no credit will be given. In addition to his mail-in rebate claim, he wants

all the unlock codes for all purchased ZTE phones and compensation for lost

time involved to resolve his complaint.

We

apologize to Mr. [redacted] for any inconvenience or poor service he felt he

received. Cricket strives to provide excellent service and we regret when that

high standard is not met.

After

reviewing Mr. [redacted]’s account, our records indicate that he indeed is

entitled to the $50.00 mail-in rebate. Consequently, we have applied a credit

of $50.00 to his account on October 13, 2014.

Regarding

his request for unlock codes, Mr. [redacted] has not met the requirements to

qualify for the release of the unlock codes. The account does not have at least

4 months of consecutive paid service on the devices in question. Also, we only

provide unlock codes for Cricket branded devices once the requirements are met.

He can review details on Cricket’s web site at www.cricketwireles.com for further

details.

We

thank Mr. [redacted] for his communication and trust that this explanation

properly addresses his complaint.

Regards,

Corporate

Customer Relations

Greenwood

Village, CO 80111

Consumer

Response:

Review: On November 22,2014 I called into Cricket's automated service to attempt to make a payment. So because my postal code didn't match the one on file it failed my payment 4 times. So I had to call cricket and my bank [redacted] in a conference call to get my money put back into my account. Then I had to update my information which I thought was done at that time however it wasn't. So on the 28 of November when my balance was due I attempted to make my payment. Well it happened again with the postal code. Cricket hadn't changed my address; which resulted in a failed payment. All though it showed on my account where the money had been taken once again. Well due to the holiday and all I couldn't get through to cricket. Well I checked my bill online and it said I owed 78.00 on Saturday. Now here it is Monday December 1st cricket says I owe $83 for late payment. My payment wasn't late due to their neglect to change my postal information. Now I've since made the payment of my balance but they refuse to turn my services back on. I've been on the phone with cricket to have been hung up on twice and on hold for over an hour total. This is crazy. Something needs to be done and done now.Desired Settlement: At least a month of service credit or something in that line of being held accountable.

Review: on 13 AUG 2013 I made a payment to cricket in the amount of $38.59 for the September service. Later that day, I received a text message from [redacted] stating they were unable to charge my account balance for another month of cricket service. On 15 SEPT 2013, I resubmitted my payment in the amount of $38.59 and received a text message from [redacted] stating that my PAYgo top-up was successful. While reviewing my bank statement, on 19 AUG 2013, I noticed two different charges for $38.59, one on the 13th and another one on the 15th of August 2013. I immediately called cricket and spoke to an employee, ID NO: [redacted], who told me she would "escalate" my claim and would receive a refund within seven business days. While reviewing my statement , on 05 SEPT 2013, I noticed cricket had not refunded my payment and proceeded to call them. I spoke to [redacted], ID NO: [redacted], who proceeded to tell me that I received wrong information from my phone call placed on 19 AUG 2013, and that I could not get a refund since this was a PAYgo account. I told her the only reason I made a second payment was because I received a text message saying my payment did not process. Since she wasn't able to help me, I asked her to transfer me to her supervisor, but three different times she told me that he was engaged in other calls and that he said he would not be able to help me. I asked for the supervisor's name and employee ID, but she was only able to provide me with the first name, [redacted], and said his employee id was confidential. [redacted] also said the extra payment would cover my September service, however, I am no longer in need of this additional line.Desired Settlement: I would like to get a refund in the amount of $38.59.

Business

Response:

Review: I tried to make a cell phone call on July 3 and when I attempted to place a cell call all I was able to get was a disconnect tone. When I contacted Crickett chat (I was unable to contact the 800 number due to the fact that my phone was unable to dial any number whatsoever, the customer disservice rep advised me that my phone had been disconnected due to "as per Cricket's Terms and Conditions and you can find that in our website www.cricketwireless.com/aup." She said that this was due to texting for other than personal use whatever that means. She finally cut off the text knowing full well that I did not have phone service and that when I attempted to institute new service with her on chat, just put me in a circle telling me that she was unable to do anything. Even though all I wanted was a number with which I would be able to institute service with my present phone. Although the rep said that the termination was proper, she could not, or would not provide me with the dates that any notices were sent warning me of this disconnection. (I made a transcript of the conversation and can send if necessary). Having some experience in the wireless I know its a flagrant abuse of FCC regulations which state that cell phone service cannot be terminated without warning. Again the rep said that text warnings were sent. This was explained by a representative who when asked couldn't tell me what date it was or overtly lied to me stating that all service is originated in stores not online. My service was terminated because of some kind of text abuse policy and the only warnings they SAY they sent were texts. Maybe its just me but that doesn't make much sense.Desired Settlement: Im looking best case to get my service reinstated but im smart enough to understand the reality of it. So even though through no fault of my own my number of almost nine years will be gone Im willing to settle for issuance of a new number and continuation without charge. This is based on the fact that its Crickets mistakenly disconnecting of my service. Had they actually contacted me they would know this was purely a mistake on their part and this would not be going on.

Business

Response:

July 21, 2014

Review: I origionally bought a zte groove along with 3 accories totaling 195 dollars had problems with my phone so went to the corrperate store to go through all the trouble shooting things to resolve this issue but it wasnt until the last day of my 30 day peroid they told me it was the phone and needed to trade it then I got the htc desire c so all the accories they wouldnt refund or exchange that was fine now my current phone is deleting my memory card and apps I install then my phones internet is slow as can be and it also freezes up cricket refuses to do any thing about this matter saying I have to pay if I want something done if this store didnt sell me faulty equipment to begin with I wouldnt have these problems.Desired Settlement: to replace my phone for free and give me something im happy with and any problems I have with the new device to fix the problems at hand

Business

Response:

June 11, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint filed by [redacted] regarding a Cricket phone. In his complaint, Mr. [redacted] states that he bought a phone at a Cricket corporate store and started to experience problems. Mr. [redacted] was then given a replacement phone in which he also began to experience problems with. The phone was deleting applications off of his memory card and would freeze periodically. Mr. [redacted] requests that his phone be replaced with one that he is happy with.

We apologize to Mr. [redacted] for any inconvenience that he may have experienced due to this matter. Cricket strives to provide excellent customer service at all times and we regret if that high standard was not met.

On June 11, 2013, Mr. [redacted] visited the Cricket Corporate Store located at [redacted]. Mr. [redacted] was given a replacement device (HTC H1000C) due to the inconvenience that he experienced. A representative at the store confirmed that Mr. [redacted] left the store satisfied and can return to that location if he has any additional questions or concerns.

We thank Mr. [redacted] for his communication and we trust that this action resolves his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I BEEN A CUSTOMER SINCE 4-26-13 I FIRST GOT THE ZTE GROOVE WHICH I HAD PROBLEMS WITH IN WHICH I TRADED THE PHONE FOR A HTC DESIRE C BEEN THROUGH 3 PHONES SO FAR CAUSE OF PROBLEMS NOW IM STUCK WITH THE DEVICE IN WHICH IVE SPENT OVER $100 FOR I CALLED THE COMPANY AND THEY REFUSE TO DO ANYTHING ABOUT IT A SUGGESTED SEND IT BACK TO HTC BUT THING IS I DONT WANT ANOTHER HTC PHONE NOT AFTER 3 MADE THE COMMENT TO GET THEM TO ALLOW ME TO GET ANOTHER PHONE FOR LESS THEN I PAID FOR THIS DEVICE WHICH THEY REFUSED FIRST THEY ARNT CONCERNED ABOUT THE FACE THEIR SELLING FAULTY EQUIPMENT NOR ARE THEY WILLING TO KEEP THEIR CUSTOMER HAPPY SO ID LIKE THIS MATTER RESOLVED PLEASE DONT I DONT BE OUT OF MY HARD MONEY EARNED FOR A PHONE THAT THE SYSTEM KEEPS CRASHING ON.

TO TRADE FOR A PHONE THAT WORKS FOR EQUAL OR LESSER VALUE AND TO START CARING ABOUT CUSTOMER SATISFACTION.

Business

Response:

August 30, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a rejection filed by [redacted] regarding Cricket service. In his rejection, Mr. [redacted] states that he purchased a ZTE Groove on April 26, 2013. His device began to malfunction and he visited the store to exchange it. He was provided a new device on June 11, 2013, and now has the HTC Desire. He states that this device is now malfunctioning and he is not satisfied with the speed of the internet browser. He states that his phone is deleting his memory card and applications and that the phone freezes periodically. Mr. [redacted] requests a replacement phone that works.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

It may be necessary for Mr. [redacted] to visit a corporate owned Cricket location to discuss any device related concerns. Our corporate owned stores offer troubleshooting, replacement and warranty triage. Mr. [redacted]’s device has a one year warranty and can be exchanged if it is found to contain a defect.

Phones must be returned to the same store where they are purchased from and generally can be returned or exchanged within 30 days. Cricket authorized dealers may have separate return policies, so it may be necessary for Mr. [redacted] to inquire with the specific store where the purchase was made. The Cricket corporate store nearest to Mr. [redacted] is located at:

CRICKET, [redacted]

Review: PHONES BACKLIGHT WENT OUT COMPLETELY SUNDAY DUE TO NO FAULT OF MINE. WENT TO THE CRICKET CORP STORE TO HAVE IT REPLACED AND FOUND OUT THEY DONT CARRY IT ANYMORE. THEY FILED A CLAIM SAID THERE WAS NO CHARGE, NO MONEY WAS EXCHANGED AND THEY SAID THE PHONE WOULD BE IN WEDNESDAY. WEDNESDAY I CALL REPEATEDLY TO BE TOLD UPS IS RUNNING LATE. WHEN I GO INTO THE STORE TO GET THE PHONE AND AM TOLD I HAVE TO PAY $70. NOT HAVING THE $70 I LEAVE. COME BACK THE NEXT DAY TO PAY THE $70 I WAS REPEATEDLY TOLD I WOULD NOT HAVE TO PAY BECAUSE I NEED A PHONE AND SUPRISE... NO PHONE. THEY DIDNT EVEN ORDER IT. SO THIS PHONE THAT WAS RUNNING LATE BY UPS THAT WAS SUPPOSED TO BE FREE IS NOW $70 AND WAS NEVER EVEN ORDERED. SO I SUCK IT UP AND PAY THE $70. MY PHONES SUPPOSED TO BE THERE TOMORROW WE WILL SEE IF THAT HAPPENS. WHILE IN THE STORE IT TOOK 20 MINS JUST TO PAY THE $70 AND THE WAIT TIME WAS 2 HOURS WITH 5 PEOPLE ON THE LIST. IF LYING NON STOP TO YOUR CUSTOMERS AND MAKING IT A PRACTICE TO NOT DELIVER WHAT YOU PROMISE AND MAKING IT THE CUSTOMERS FAULT IT HOW YOU OPERATE I MAY NEED TO TAKE MY BUSINESS ELSEWHERE!!!Desired Settlement: WOULD LIKE THE REFUND OF THE $70 I WAS REPEATELY TOLD I WOULD NOT HAVE TO PAY. REGARDLESS OF THIS BEING AN ERROR BY THE EMPLOYEE OR NOT THE INCONVENIENCE OF 3 TRIPS TO CORPORATE STORE, NO PHONE FOR A WEEK, BEING BILLED FOR SERVICE FOR THAT WEEK, AND THEM NOT ORDERING MY PHONE AND LYING ABOUT IT IS ENOUGH TO WARRANT THAT REFUND IF NOT MORE.

Business

Response:

June 14, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint filed by [redacted] regarding a device replacement. In her complaint, Ms. [redacted] states that the screen on her device began to malfunction. She states that she visited a Cricket store to have it replaced and found out that Cricket no longer carries her device. She states that she was originally told there would be no charge for the replacement and that the device would be ordered and would arrive that Wednesday. Ms. [redacted] states that when she came back on Wednesday there was not a replacement phone waiting for her, it had not been ordered. She was told by the representative that she would need to pay $70.00 to have the replacement device ordered. She states that she paid the $70.00 at the store and her replacement is expected to arrive June 7, 2013. Ms. [redacted] is requesting a refund for $70.00 due to the fact that she was misinformed and for her inconvenience.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Cricket’s Handset Protection Program (HPP) is replacement coverage available for customers if their device is lost, stolen or damaged. [redacted] is the company that processes and completes replacement claims. There is a $5.00-$10.00 monthly charge for HPP, depending on the device. The deductible amounts to replace a device range from $20.00-200.00, depending on the device. Full coverage information about Cricket’s Handset Protection Program can be found online at [redacted]

Ms. [redacted] replaced her device via Cricket’s Handset Protection Program. Her new device was received and activated on June 7, 2013. It was necessary for her to pay the deductible amount in order to receive a replacement. Regrettably, we are unable to provide a refund for the amount Ms. [redacted] paid to replace her device. On June 14, 2013 we applied a $20.00 courtesy credit to Ms. [redacted]’s bill for her inconvenience.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I had a damaged phone and used my insurance through cricket to replace the phone. It cost me 70 dollars and Crickets third party company [redacted] sent me a replacement phone. The phone did not work. I purchased a different phone because I did not have time to wait for another phone to be sent. [redacted] is refunding me 50 dollars because they have a 20 re shelving fee. My complaint is how do you re shelve a damaged phone. The phone they sent will not read a SIM card and will not connect to any of the towers. I feel the whole 70 dollars should be refunded because of their lack of quality control and quality assurance. I have sent my previous phone to them, using their free mailing slip. Now I have to pay out of pocket to ensure they receive their unserviceable phone back to them. It feels like fraud to me because their taking 20 dollars from anyone who has the same issue.Desired Settlement: I would like my full 70 dollars back and for companies like this to stop over charging for their mistakes.

Business

Response:

March 14, 2014

Review: recently set up a bridge plan to pay the payment into two parts. Tried numerous time sot get a hold of cricket wireless services from there 1-800 cricket and 800 274 2538 number but can not get a live representative. I want to get my return on the payment since I am no longer with cricket and moved over to T-mobile where the customer service is excellent in comparison the run around I keep getting at Cricket. All I wanted was a live rep. to talk to to get my money back and if I go to a corporate office they only refer me to the cricket wireless number which goes in circles and does not get me to a live rep. I am fed up up with their service.Desired Settlement: I want the refund of $34.00 a credited to my account; if they had decent service I would have stuck with them; but their inadequate services do not deserve my hard earned money. I also want my services stopped from the 3rd of June the day I started my new service with T-mobile.

Business

Response:

June 11, 2013

Review: I ordered a phone on line($451.31.00) thinking I was upgrading my service. The online process did not inform me that I would be getting a new service. I called immediately and was told that I would have to wait until they received the phone back before I would be refunded. This business is misleading customers by not informing them of all of their options before a purchase and subsequently making the customer wait 30 days for a refund. The customer service line is automated and rarely do you get a live voice on the phone unless you call technical support who is limited on what they can and cannot do for the customer.Desired Settlement: Full refund for my purhcased online phone ($451.00)and data plan that was charged for the month.($70).

Business

Response:

June 05, 2013

Review: I WAS NOT SATISFIED WITH THE PRODUCTDesired Settlement: I PURCHASED MY ITEMS FOR $175.00 AND WHEN I TOOK IT BACK FOR A RETURN THEY ONLY REFUNDED $92.33

Business

Response:

August 14, 2014

Revdex.com

Review: I placed an order for an upgraded phone as my old phone is broken via the internet on 11/08/13. Apparently there was an issue on Cricket's end, and the order never successfully processed, however the money was taken from my bank account. I immediately knew there was an issue and spent 3.5 hours on the phone on 11/08 trying to resolve the issue. Ironically EVERY department that I have spoken with says that their department cannot correct the issue, so to call this department as Cricket wireless cannot dial out even to another department within Cricket? I have 3 open invesigation reports that "go to upper mgmt" begining on 11/13, and was promised a call back within 24 hours. Today is now 11/19 (WAY more than 24 hrs) and stil no call. My bank finally released the hold that was placed from 11-8 on 11-14, however Cricket RESUBMITTED the hold on 11-15. I just want my money released!Desired Settlement: I just want the hold on my bank account released so I can access my money!

Business

Response:

November 25, 2013

Review: I purchased a phone on the last part of Feb 2013. It was a Cricket [redacted] phone I paid 129.00 for the phone, plus 50.00 unlimited monthly service, plus 15.00 activation fee, plus 5.00 insurance fee, plus 3.00 monthly charge on each monthly bill. I ended going in the hospital March 7, 2013 When I got out after being there a month, I had my service turned back on a month and my phone was acting up. It never wanted to stay charged and I had to always keep my charger. then it start not wanting to come on. I took it to the [redacted] natural bridge n they said I had to take it to the original store or corporate. I took it to the original store and they said I had to take it to corporate. I took it too corporate and they changed the batter and said if it didn't work that I had to buy a new phone that cost 70 dollars deductible with my 5.00 insurance grant u I have not been able to make a phone call for three weeks out of the month. The tech had reset it and it kept making this beeping noise which it had been doing earlier. The next day I was turning it off n I turned it back on and it went completely out. No service at all. I call customer service and told them they offered my 25 dollars off my bill I told them that was not enough that I hadn't even gotten the chance to use the phone n they said that's all they could do I told them I wanted to speak to a supervisor and they had me on hold for 10 mins I hung up and I took it to the corporate off and explained what was going on and they said I could pay a 10.00 dollar shipping fee n get a new phone then said I had to pay the bill 1st. I told them I shouldn't have to pay a bill it was reset n that I didn't get to use the phone. then she said she couldn't help me unless I paid the bill. I told her I shouldn't have to pay a bill for a phone I haven't used for a month. she told me she couldn't help me and that I refused customer service and to go back and talk to them.Desired Settlement: I would like a upgraded new phone and one month of service free of charge, $100 in house coupon redemption for my pain and suffering. I need my phone to call my mom who is out of state n is sickly, I also lost my pictures of my son precious moments that cant be replaced.

Business

Response:

May 22, 2013

Review: I traded a [redacted] galaxy 5s to get 2 lines and 2 phones with Cricket having my old numbers ported the sales Rep didn't know what she was doing I was becoming frustrated because I was in the store for 3 hours and she still could not get my number transferred so I asked for the manager he came and assured me everything was ok so I paid him the balance then he told me the phone would not be turned on until 48 to 72 hours so I became irritated and asked fory money and phone back and he informed me I couldn't get it back but there is no sing posted or other is nothing on the receipt stating the policy so he and I are going back and forth with each other he then call the police so he still has the second phone and tell me I can pick it up later and I have to sign a receipt with with the return policy on it so I go back later to pick up the phone they can't find the phone and again I get upset and ask for my phone and money they refuse and I still don't have no use of a phone on 2 lines and have had the cops called on me twice in one day in front of two of my children who ate diagnosis with emotional illnessDesired Settlement: Public apology two galaxy 5s6 months of free service

Business

Response:

September 25, 2014

Review: Approx 5-7 years ago I purchased a wireless modem from Cricket for interent use only. I want to disconnet service. They will not allow me becuase of a PIN on the account which I was not aware of. I was not aware that I had put a PIN number on the account ever. They state they cannot tell me the PIN nor give me any hint of what it is. I need to go to a cricket store. The nearest store they say is on [redacted] in [redacted]. I go there and there is a 2 hour wait in a very bad part of town that was an hour away. I proceeded to find another cricket location down the street. The resolution they gave me is to take my account off auto pay so that cricket no longer can take the money from my account and have to bill me for the service, and let the account go past due and let the service go into suspension after 30 days, then after the next 30 days they will shut it off. I am not one who doesnt pay my bills. They told me even going to the main branch on [redacted] Road I was going to have the same issue with the PIN number and not they are not going to be able to do anything with my account. I just want to discontinue my service. That was the reason I went to the store with the Modem, ID, and voiced my opinion of wanting the account closed and no one will hear me out and take care of this. I have a feeling this will be put on my credit and I am not ok with this. I want the account closed and I want confirmation of this and they wont do this for a long time customer. I want then to stop ripping me off of their very poor service that they have been giving me for years. Very POOR customer service.Desired Settlement: I want my policy cancelled ASAP. I have a contract with another provider.

Business

Response:

February 26, 2014

Review: I bought the Samsung Galaxy s4 from cricket on 3 13 14. At that time at I purchased cricket I said is this going to be alright because of the merge with at t they said yes your phone will work better after aTT finishes the merge completely with it cricket. I had a problem in August and had to go into the store and they told me my phone was outdated excuse me I just bought this and that's when they come for me my phone was going to be no good either December or next January because of the merge. I said are you going to give me a replacement phone because I just bought this phone not even a year ago the answer was no.I said the salesman told me that the phone would be perfect after the switch and they said we thought that's the way it was going to be. I said what's the solution can you fix the phone to make it work. they said no this is a CDMA phone and HTC phones are [redacted]. they proceeded to tell me I could trade the phone For 125.00 or maybe 100.00 depending and then I would have to purchase another phone. I told them that this was unacceptable that they needed to help the people who just bought their phones this year for a trade with the same type phone but [redacted] instead of CDMA. they said our hands are tied in this situation and you can only do a trade in for the hundred dollars and buy a new phone. This is unacceptable to me I'm sure there's many other people it's unacceptable to spending 450.00 this year for a phone that I thought would last me at least 3 years this isn't acceptable way to handle this I won't have the phone paid off until 2016. I have gone to the phone stores total of Four or five times and call customer service how about as many and they just say trade in is only solution.I have even called a_t_&_t to try to get a manager there to help with this problem nobody ever call me back twice I tried. I don't accept their solution is fair or ethical business practice there's a lot of people going to be a lot try to get them to come up with some kind trade same phone except [redacted].Desired Settlement: Replace phone that was just purchased this year with the right type of network [redacted] or whatever type network they are using. this is unfair what they're expecting of the customers who purchase this year because it's not our fault the phones are not going to work.

Business

Response:

October 17, 2014

Review: on august the first I paid my cricket bill online of 56.89 and my phone broke that day so I had to go to the cricket store and get a new one I was told I had to pay another 50 dollars in order to keep my phone turned on so I did because I needed a phone because I have a son with autism and if something would happen to him I would need a phone so the school could get a hold of me and not only that my cell phone is all that I have my house phone is my fax machine and it is stuck in one place so if I needed to call 911 and had to do cpr or something I would not be able to.so anyways I was told by cricket that my 56.84 would be put back in my banking account on 8-8-2014 and it was not their so I called cricket and spoke to a guy named jim and he said that he would give my a free month and plus my 56.89 back into my checking account so I said thank you vary much for all your help he sent me a confermaction number of [redacted] and he had also said I should have it by no latter than 8-10-2014 well that day came and still no money in my account so I waited and called back on monday and spoke to a lady and she told me my the close of business of monday it should be in my banking account so I waited and checked my account again and still no money so I called back on 8-12-2014 and spoke to another lady and she told me by the end of business day on tuesday no later then today it should be put back in my checking account so I checked today and no money in my checking so I called back and said we are not going to give u your money back we put it twards you cell phone account I said I didn't want it back on my cell phone account I wanted it back in my checking account for the last 6 days you guys told me it was going to be put back in my checking account and now u guys are telling me you are not going to do it and he said no they don't do that.if I had an extra 156.00 to spend I wouldn't care but I don't I am on dissabilty and I barley make ends meet as it is and to loose 56 dollars is alot to me tyDesired Settlement: I would like a refund back into my checking account because that is what I was promissed ty

Business

Response:

August 26, 2014

Review: On 12/31/2013 I ordered a [redacted] from my cricket online wireless, at a purchase price of 129.99 with a web discount of 80.11. I puchased a Muve Music MicroSDHC card for 19.99. I also purchased the payGO plan which was 50.00. My purchase came to 128.41.Payment was made with automatic withdrawl from my account on 1/1/2014 128.41On 1/6/2014, the phone arrived,and I attempted to activate the phone. The phone did not activate correctly, I then called My cricket customer service to request help with activating the phone and service.The customer service representative,walked me through the process. I hung up the phone and it stated in status bar that there was a weak signal. I attempted to text my other phone which I have through sprint. The text came back undeliverable. I attempted to call my [redacted] phone using the my cricket phone to dial the [redacted] phone, and the my cricket phone went right to the customer service department at cricket. I again explained what the phone was doing that it was not activated. They again walked me through another manual activation. I did this, and again the phone was NOT working. If I dailed the phone number supplied to me for the my cricket phone from the [redacted] phone it would not ring and just go to voicemail. When I dailed out it continued to go to the cricket customer service on the 4th attempt with my cricket customer service. I asked to speak to a manager they stated no manager was available. I then explained that I would be returning the phone with all its components in its original box, in the box I wrote a letter stating that I wanted a full refund of 128.11 as the phone was never activated and not used. On 2/2/14 my checking account was charged 54.40 for my paygo minutes.I then contacted Cricket customer service to demand a refund because the phone was on record as being returned, and I was now owed a refund of 128.11 plus 54.40.On 2/6/2014 I was issued a refund of 106.99, I am still owed 75.82.ThanksDesired Settlement: I want the refund amount of 75.82 this is owed to me.The phone never worked, the customer service was unprofessional.

Business

Response:

February 20, 2014

Review: I went to pay my phone bill they slid my credit card pull the money then tryed to print me recipt that I payed but there system was down so they swiped my card again to void the transaction and told me the money would be back on my card with 3 days so its been over 2 weeks and the owner is not doing anything to help me they have one of wprst customer service so now I had to file claim with my bank.Desired Settlement: 106.75

Business

Response:

May 7, 2014