Cricket Communications Inc

Review: Have a month to month plan with 3 lines for $110 a month. Had one of the lines ported to [redacted] and the next day my other 2 lines were disconnected after I had paid up until 12/4/14. Now they say I have a bill of $87 for 2 lines when I was suppose to get a credit for the one line which was paid until Dec 4th. If I have to start over with 2 lines then the bill should be $80 less my credit for paying up the month which should be $18 which the previous agent had said.Desired Settlement: My correct monthly bill for 2 lines less $18 for credit from paid up current month so my bill with credit should be $62. They changed my billing date without my permission and they are not taking responsibility for there mistake.

Business

Response:

December 18, 2014Revdex.com

Review: I went to the Orchard store in Westminster, Colorado, to change my wireless service to Cricket after seeing ads. On March 7th, I traded my iPhone 4s for a new iPhone 5s and signed up for basic service. The salesgirl said their coverage all over Denver was great and that I would get a $25 credit as soon as I did the online referral form. My problems started immediately. Problem #1: The online referral would not work. I called Cricket and they said to go to the store for help. I went to the store and they said I had to do it online. This went on for weeks. No one would help and I wanted my $25. When my May bill came due I still didn't have the credit so I, of course, paid my bill. Then I finally got a person to give me the credit through an email request. However, I canceled my service because of problem #2, effective June 6 (before the next bill) and was told they would keep my $25. That is unfair to tell a customer they will get something and then refuse to honor their word. Problem #2: From the second day of service I had problems with reception. Anyone I spoke to on my phone said I was garbled or like I was in a tunnel. I went to the store. They just reset my phone. I called Cricket. They said to go the store. They said it must be my iPhone so I went to an Apple store and they said it was a known Cricket issue. Also, my texts wouldn't come to me until I walked in my apartment at then end of the day and hooked up to my WiFi and then I would get 10 texts all at once. This was annoying to say the least. What good is text service if you don't get the texts? I basically had to keep Cricket for 2 months because I had paid and was in the store at the beginning of May but they said they wouldn't credit back paid money. I was in the store at least 10 times in 6 weeks and called more times than that. No one would ever help. I was very glad to leave Cricket and finally get a phone and service that works fine through another carrier.Desired Settlement: Can you get them to at least give me back my $25? They said the credit was on my account and if I wouldn't have paid my May bill then I would have got the credit but it seems really wrong to penalize a customer for paying their bill. Thank you.

Business

Response:

July 18, 2014

Review: I ordered a phone (LTE Sonata) from the Cricket Wireless website, which was priced at $49.99 with a $50 rebate (not received). I paid for the phone, 1st month of use and shipping at the time of purchase. I received the phone, followed all instructions to activate and had used the phone for approximately 12 days. After approximately 12 days of normal use, the touchscreen face stopped working to the point that I could not unlock the phone, send or receive text messages, answers calls, etc. I called Cricket Wireless numerous times to try and speak with someone about replacing the phone. Each time I was told I would have to purchase a new phone, then send the old phone back and they would "refund my money". When I tried to explain that it was a defective product to begin with and I shouldn't have to purchase a new phone, Cricket Wireless's staff hung up on me, not once, but twice. I went into a store and was told again that I would have to purchase a new phone. I use this phone for my business and the inability to use the phone that was purchased has impacted my business. Customer service is HORRIBLE! I am done with the run around and this company.Desired Settlement: I would like my money refunded and they can have the phone back.

Business

Response:

October

13, 2014

Revdex.com

Review: Double*charged by Cricket. Payment lost: July+Aug 2014 (past 2 months). Fri.15 Aug 2014: offered to "investigate" until Mon 8/18 to find debit payment. By 3:30 pm/same Fri: service spontaneously cut; "investigation was rejected"; instead I was forced to conduct/complete it. Unreasonable demands made: go fax/print bank statement, per:debit payment they lost; (negating any convenience of online payment). Rude: had to call/disconnect 12-14# /under 24 hrs. Not 1 callback from them. Paid $26 to "flexbucket"; then another $31 when they couldn't find that in their system. $5/autopay credit: refused by them; after I had updated debit card, yet they charged wrong/temp card. Also refusal to return/credit: $5 "flexbucket" balance. Universal Lifeline: renewal also made very unavailable. Cut w/o notice ~2014 Feb/Mar. Would like to request reinstatement + credit from these 3-4 factors. Living in city w/no Cricket corporate Store/s. Company does not care about assistance w/renewal, loss of discount. Music feature hasn't ever functioned either; met w/similar lack of resolution. Thanks.Desired Settlement: See above: Reinstate/d Lifeline eligibility + credits. inc.$10 from Autopay, Flexbucket. Repair of music /muve feature. Any residual balance-doublepaid. Apology from "payment specialist/s" e.g.'[redacted]' who hung up in my face/while trying to pay twice, mainly so I could call the bank*for*refund; lying/refusal to reconnect service, during/after.redundant/wasting.hours/ ~5pm on a Friday.

Business

Response:

August 27, 2014

Review: I bought a phone from [redacted] which is Cricket Communication now on 13th May 2014 and returned it within 2-3 days without even activating or opening it. The return shipment no shows that they have got the phone back on 23rd May but no refund have been processed so far. I have called their customer care at least 15 times by now and wrote to them on [redacted] and emailed them without but for no help. So far, no one from Cricket have have answered why the refund is not processed. Primarily their customer care representative say that they can't find my order as I do not have a PIN as I never activated the SIM/phone. But I have all other required details as mentioned below.Online Order # [redacted]Phone # [redacted]Name on account: [redacted]Return Shipment # [redacted]Order Placed: 13th MayPhone Received: 17th MayOrder Value: ~204.58 USDTicket # [redacted]Desired Settlement: I would like to get refund of the amount I paid to but mobile handset and their service.

Review: I purchased a SIM card and a plan online hour my S3. Went thru the compatibility process and the phone was compatible. Unfortunately once I received the SIM card, I was unsuccessful in getting the phone to work. I called for some assistance and the first guy was of no help do I called back and was informed that the phone needed to be unlocked,did not know anything about that. Tried to get that taken care of, but was unsuccessful in that arena as well. Call back and explained the situation and asked for a refund for the plan amount only and was tools I would not get my money back. This is unacceptable. I should not have to lose out on money for a plan I did not and cannot use.Desired Settlement: $60.00 the price of the plan.

Business

Response:

TO: [redacted]

FROM: [redacted] Customer Support, Cricket Wireless

DATE: June 30th, 2014

SUBJECT: Revdex.com Complaint Number # [redacted]

Ms. [redacted],

I received your Revdex.com complaint regarding a device compatibility issue in which your device registered as being eligible for the GSM network, but it did not work once you placed a sim card in the device.

I apologize for the inaccurate information with regard to the capabilities of the Samsung Galaxy S 3, as the CDMA device you have will not work on Cricket Wireless’ GSM network. In addition, I apologize that your concern regarding a refund had not yet been resolved.

In an effort to resolve your concern, we have processed your refund of your online purchase in the amount of $70.86($60.00 service charge; $10.86 sim card). This refund will be back on the original card based on your financial institution’s policy, typically 1-3 business days.

Again, I apologize for any inconvenience you have experienced as a result of this matter. Should you need further assistance with matter, please feel free to contact me.

Very truly yours,

12735 Morris Road, Ste. 300

Alpharetta, GA 30004

(770)521-2701

CC: Revdex.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Over the last two months I've had to have to trot down to the local corporate store twice to have my cell phone replaced. Also, only 50% of time is the cell phone service operational.Desired Settlement: Have Crickett either provide the level of service they have agreed to or reimburse me for the time and money I've lost.

Business

Response:

May 19, 2014

Review: cricket cell phone store on [redacted]. They published a listing for a screen repair for a Samsung cell phone for $70 I paid up front with a credit card and received a reason I waited for 45 minutes and they told me that they could not repair it at that location they would have to send it to their other store the gentleman from the store told me that he would not be able to fix it until Monday and it would be $225 not 70 as I had already paid I received a call from the store they told me they did not have the equipment to fix it I had called back and spoke with someone else and they told me they were able to fix this it would be $225 now I have to go pick up my phone I've spent 2 hours total dealing with this store that is running a scam the owners name is almond this is the person that I had contact with the change the price.Desired Settlement: the cell phone store would honor their agreement upon the paid price of $70 to fix a samsung galaxy note 2 as advertised in their ad

Business

Response:

August 5, 2013

Review: I purchased phone and service on 10/31/2014 at 6:35pm. The cost of phone was 52.79. Biller Payment(Plan service)50.00 Service Fee (Activation Fee) 25.00. I returned to the next day, on 11/1/2014 at 5:17p. to return all products. I was refunded 52.79 for the phone. However, I was not refunded the Biller Payment($50.00) nor the Service Fee($25.00).Desired Settlement: I would like "Biller Payment" and the "Service Fee" refunded. I would like $75.00

Business

Response:

December 1, 2014Revdex.com

Review: I,[redacted] pay cricket wireless the sum of $55for bill for month of Nov but I lift the. Carrier. Cricket wireless. Now they say they. Not returning my money! The money I them was the of November. Before my bill was due I change carrier. To Metro wireless. they said because I change they not going to refund my monyDesired Settlement: My refund back or go to court

Business

Response:

December 4, 2014Revdex.com

Review: Brought phone in December 2013. April 2014 four months later the phone started cutting on and off on its own dropping calls. I called the 611 number tech number on the phone.. I was told to take the phone to a cricket corporate office and let them look at it and I did and they said it needed to be spent to the warranty department and told me how I have to spend in the phone. 1st I had to call the 1-800 number and get a conformation number and take back to the cricket dealer and pay $20 to have the phone shipped to the cricket store in two days and they called me when it was delivered. a week later the same problem started with the new and I call the warranty department and was told to go back to the store and they would ship another phone at no charge. I did and in a couple days they called an another phone was shipped in this was still in April.Around May the 20th the same problem started happening again the phone started cutting off and on dropping calls. I called the 611 service line and told to go back to one of the corporate stores and let them check the phone I did and was told there was nothing they could do anymore and that cricket had been sold to AT&T and I needed to call the 1-855 number to the warranty department and I did and was told they no longer handle cricket warranty and I would have to contact cricket and I went back to cricket and they said my was still under the factory warranty and I had to call that same number back and I did and they said that as of May the 18th they no longer worked with cricket contracts and I would have to deal with cricket. At this point I went back to the store and asked to speak with a manager and he said there was nothing he could do anymore and for me to contact AT&T I asked for their number he said he didn't have one. and for me to call back that same number I did and was told I was number 111 person in line and to leave a number and someone would call me when my number came up I have not received a call back. I tried again same result.Desired Settlement: I would like an upgraded phone are the same phone that would not drop calls this phone cost me $207 in December and the phone has a 1 year warranty this is the 3rd phone in 5 months.

Business

Response:

August 21, 2014

Review: Paid for service pertaining to the month of March 2014 on February 28 2014. On March 11, 2014, I ported my service to [redacted] Wireless. I called to get a prorated refund of unused service to be told that Cricket would not refund for unused service. I do not believe that this is fair business practice to keep monies for services not rendered.Desired Settlement: Refund of prorated monies for services not used.

Business

Response:

Review: Within 2 months the phone did not work at all. Went up to the Cricket store and put in an order for a replacement phone and had to pay for another phone. They gave us an address to return the bad phone and we sent it back with the promise by Cricket that $100.00 would be refunded upon receipt by them. The tracking # given to us said that the phone had been delivered to that address so I know they recieved the package. I had a note inside instructing them to give me credit for the bad phone and to let me know. It has been months and still have no credit and calls to Cricket have been a joke. Of course they have no knowledge of anything regarding the problem. Beside spending hours on the phone with Cricket people and getting nowhere and no $100.00 refunded I decided that I would try the Revdex.com to get this matter resolved.Desired Settlement: I would like the $100.00 either refunded or credited to my account. Either way would be acceptable and fair.

Business

Response:

October 3, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to a refund for a warranty exchange. In her complaint, Ms. [redacted] states that she was told she would receive $100 refund for a phone she purchased to use while completing the warranty process. Ms. [redacted] would like Cricket to provide her with $100 credit or refund.

Please note, we offer several warranty exchange options:

•Advanced Exchange: Customers will be shipped a new or reconditioned (like new) replacement device before sending their defective device to the Cricket Returns Center. Customers can choose between 2-day delivery for a $10 shipping fee or next day delivery for a $20 shipping fee. Customers will be charged a security deposit equal to the value of the device ($30 - $600, dependent upon the device). A full refund of the security deposit will be applied to the customer credit card within 5 business days once the customer has returned their defective device to the Cricket Returns Center and if the device meets the warranty exchange return policy requirements. If the device does not meet the warranty exchange requirements - the security deposit will not be refunded and the defective device will be returned to the customer.

•Expedited Post Exchange: Customers must send their defective device to the Cricket Returns Center before they receive a replacement device. If the return is compliant with the warranty exchange policy requirements, a new or reconditioned (like-new) device will be shipped to the customer. Customers can expect to receive the replacement device within 3 business days after shipping the defective device to the Cricket Returns Center. A $20 shipping fee will be charged to customers for this option.

•Standard Post Exchange: Customers must send their defective device to the Cricket returns center before they receive a replacement device. If the returned device is compliant with the warranty exchange policy requirements, a new or reconditioned (like-new) device will be shipped to the customer. Customers can expect to receive the replacement device within 5 business days after shipping the defective device to the Cricket Returns Center. This option is at no cost to the customer.

Cricket does not offer compensation to customers who elect to purchase a phone for use while they wait for a warranty replacement. At this time, Cricket will not be providing $100 refund as requested.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I PURCHASED A CRICKET 4G BROADBAND INTERNET DEVICE ON THE THE CRICKET WEBSITE UNDERSTANDING IT WOULD PROVIDE ME "LIGHTENING SPEED" ON MY DESKTOP COMPUTER IN MY TOWN OF [redacted], ** AS DESCRIBED IN THEIR ADS AND PRESENTED ON THEIR "COVERAGE MAP" THE DEVICE HAD CONSTANT ISSUES WITH RECOGNIZING, AUTHORIZING, CONNECTION, AND SPEED. I CALLED TECH REPEATEDLY AND JUMPED THROUGH HOOPS TRYING TO SOLVE THE PROBLEM. ("RELOCATE YOU COMPUTER, ADD A Y CABLE AS AN ANTENNA, IT DOESN'T SET-UP IN 4G SOMETIMES", DO THESE MANY THINGS TO TRY TO GET IT TO WORK . . , "WHAT'S YOUR AID NUMBER", AS IF THAT WOULD MATTER ON HOW TO GET THE DEVICE TO WORK . . . ""REGISTRATION FAILED" . . ."NO SERVICE" . . . "DOESN'T RECOGNIZE DEVICE" . . ."SIM CARD INVALID".IF ANY OF THESE THINGS WERE TRUE I WOULDN'T BE EXPERIENCING THE STUTTERED AND SLOW SERVICE I HAD, ON OCCASION. WHY MUST I SPEND LITERALLY HOURS ON THE PHONE WITH COMPUTER VOICES AND INADEQUATE TECH SERVICE TO PLUG IN MY DEVICE AND USE IT FOR ITS INTENDED PURPOSE? TODAY, JULY 20, I HAVE CALLED FOR HOURS TO GET TECH SUPPORT; ANSWER THIS, ANSWER THAT, PRESS ONE, PRESS TWO, ONLY TO GET,"THEIR ARE NO REPRESENTATIVES AT THIS TIME", OVER AND OVER."IF YOU WOULD LIKE TO REACH A CRICKET OUTLET", JUMP THROUGH THESE HOOPS, AND YOU GET A COMPUTER VOICE SPEWING OUT NUMBERS SO FAST YOU CANNOT UNDERSTAND THE WORDS. LOCAL OUTLETS CAN'T HELP YOU, CORPORATE DOES NOT ANSWER, NOBODY, N-O-B-O-D-Y, WILL ANSWER THE PHONE UNLESS YOU WANT TO BUY SOMETHING, THEN YOU GET REDIRECTED TO OBLIVION. I WANT A FULL REFUND FOR THE DEVICE, NOT A RUNAROUND AT THE CORPORATE HEADQUARTERS NEARLY FIFTY MILES FROM MY HOME.THEY SELL YOU FAST, THE SERVICE IS SLOW, THEIR CUSTOMER SERVICE IS APPALLING, AND THEY ARE INDIFFERENT TO YOUR DISPLEASURE AFTER THEY HAVE YOUR MONEY. POTENTIAL CUSTOMERS BEWARE, THE CONSUMER RATINGS READ "POOR" ALL OVER THE INTERNET. DON'T SETTLE FOR "NO CONTRACT" OPPORTUNITIES WITH CRICKET, "NO CONTACT" IS WHAT YOU WILL GET FROM THEM.Desired Settlement: I WOULD LIKE THE FULL $79.00 PRICE OF THE DEVICE REFUNDED, AND FRANKLY THE $45.00 PAID FOR HORRIBLE, UNRELIABLE SERVICE I HAD UNTIL IT STOPPED WORKING COMPLETELY, MUCH LIKE THEIR CUSTOMER TECH SUPPORT.

Business

Response:

July 24, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a refund. In his complaint, Mr. [redacted] states that he purchased a Cricket 4G broadband internet modem online with the understanding that it would provide him with fast internet speed. Mr. [redacted] has experienced many issues since he bought the modem and has not been able to have a fast, reliable connection. Mr. [redacted] has attempted to contact both customer service and technical support but has not received any help with the issues he has been experiencing. Mr. [redacted] requests a refund for the modem and service that he purchased totaling $133.24.

We apologize to Mr. [redacted] for any inconvenience that he may have experienced due to this matter. Cricket strives to provide excellent customer service at all times and we regret if that high standard was not met.

Please be advised that several situations will make it difficult to speak to a Customer Service Representative. Customers may experience extended wait times during peak hours when call volumes are high. If Mr. [redacted] finds himself calling during late afternoon or early evening hours, the wait time may be longer. Alternatively, Mr. [redacted] may also visit a Full Service Cricket Store to speak with a Customer Service Representative. To find a Full Service Cricket Store, Mr. [redacted] can go to [redacted] and click on the "Find a Store" link. Please know that Cricket is constantly upgrading its network and technology to make this service more user-friendly and convenient.

Mr. [redacted] may return his broadband modem for a refund. In order to do so, broadband devices must be in ‘like new’ condition and in the original box with any included accessories. All broadband modem returns must be received within 30 days of the original ship date. The address that Mr. [redacted] can send his broadband modem to is:

Upon receipt, Cricket will inspect the package and process a refund which can take up to 30 days. Regrettably, we are unable to issue a refund for the service payment of $45.00 that Mr. [redacted] made on June 30, 2013. After reviewing his account, we show that Mr. [redacted] has used a significant amount of the allotted data that his current plan allows. As stated in Cricket’s terms and conditions, monthly service charges are non-refundable even if service is terminated or modified before the billing cycle ends.

We thank Mr. [redacted] for his communication and we trust that this explanation closes his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

AT THE TIME OF THIS RESPONSE I FAIL TO QUALITFY FOR A PRODUCT REFUND . . .

A) I DO NOT HAVE THE ORIGINAL PAKAGING AS ARTICULATED BY THE CRICKET REPONSE. I BOUGHT IT ONLINE, DIRECTLY FROM CRICKET, THEY KNOW IT IS A PROPER PURCHASE AND ORGINAL OWNER TRANSACTION.

B) AT THIS HOUR OF THE EVENING I HAVE NO METHOD OF RETURNING THE PRODUCT WITHIN THE 30 DAY RESTRICTION CRICKET, ALSO ARTICULATED IN THEIR RESPONSE.

C) I HAVE CALLED CRICKET TECH AT DIFFERENT HOURS OF THE DAY, AND ON DIFFERENT DAYS OF THE WEEK, AND WAS TOLD REPEATEDLY THAT THE HIGH VOLUME OF CALLS PREVENTS ME FROM REACHING THEM.

D) I REPEATEDLY CALLED CRICKET OUTLETS TO ASK FOR ADVICE AND ASSISTANCE BUT WERE TOLD I MUST CONTACT A "CORPERATE OWN STORE". I MADE THAT EFFORT. RECEIVED ONLY RECORDER MESSAGES AND "LEAVE A MESSAGE AND WE WILL RETURN YOU CALL", WHICH NEVER HAPPENED.

E) VISITING A CORPERATE STORE (40 MILES AWAY , IN HOUSTON, AT THIS TIME, WITH MY FULL DESKTOP SYSTEM IS NOT PRACTICAL, AND WOULD NOT ADDRESS THE SERVICE ISSUES PRESENT AT MY HOME ADDRESS IN [redacted], AND NO DOUBT THE SAME RESTRICTION OF REFUND "WITHIN 30 DAYS IS NOT POSSIBLE NOW APPLY. I'M UNSURE BECAUSE I CANNOT REACH ANYONE LIVE, AND NOBODY ANSWERS THE MESSAGES I LEAVE.

F) CRICKET CLAIMS TO PROVIDE "LIGHTENING FAST SERVICE, IN THE SERVICE AREAS INDICATED ON IT'S SERVICE MAP, AND THAT DID NOT HAPPEN, EVER. I USED THE ALLOTED SERVICE, POOR AS IT WAS, AND THEY HAVE NO INCLINATION TO OFFER ANY SYMPATHY FOR MY TROUBLE, OR ENCOURAGEMENT TO UPGRADE MY SERVICE.

CRICKET HAS VERY GLIB WORDS ABOUT THEIR SERVICE AND POLICIES, BUT THE ARE QUITE UNAPPROACHABLE FOR A "COMMUNICATIONS" COMPANY, AND THEY DESERVE THE POOR RATING INDICATED ON MANY ONLINE SURVEYS AND PUBLICATIONS.

I WISH TO EXPRESS MY THANKS TO THE Revdex.com FOR THEIR EFFORTS ON MY SITUATION. A BIG THANK FROM MY HEART.

[redacted]

Review: I bought 6 phone's from cricket and around OCTOBER 24 me and my daughter phone's both just went out I went into the cricket store and the men inside gave me a lable an package and he put my phone into it he told me to send my phone back so I did he said they would fix it so I sent it UPS on OCTOBER 31 I went into the cricket store and paid my bill of $140.00 they told me it tanks around 5-7 days then I called cricket to check stats about my phone and then told me that they was returning my phone unfixed they said it had damage that I had did question why would I buy 6 phones and damage 2 of them also if I sent my phone off OCTOBER 24TH but pay the bill OCTOBER 31 TH that don't make any since and also it is NOVEMBER 7TH and I still don't have my phone I paid a bill for 2 phone's that I'm not using so I'm writing you to help me with this problem hope to here from you soon THANKS IN ADVANCE [redacted]Desired Settlement: I need 2 new phones and credit for the time I was out of our phones

Business

Response:

December 1, 2014Revdex.com

Review: PLEASE HELP...Hi how are you guys I am writing because we could use help we are trying to find out if we can do anything to get our money back from Cricket wireless who has recently merged phone companies with ATT. Me and my wife paid over 1200 dollars about 9 months ago for two Samsung Galaxies S4 we were never told at the time of purchase that they will be bought out by ATT and everyone will have to give up their phones and buy new phones on the new network which will be with ATT in march 2015 we are not the only people who this has happen too Cricket Wireless is a no contract company however how can they sell millions of people really expensive phones and months later turn around and say your phone will no longer work in March of 2015 you have to upgrade to a new phone on the New network that's not fair at all especially when these phones like the HTC SAMSUNG GALAXIE and the IPHONE are over 500 dollars a piece I asked the workers at the cricket stores I even called Cricket Customer Service and all they can say is we never knew anything about the company making Customers get rid of their phones to join the new network. Please help us and millions of other people who are being affected by this I went from having a 600 dollar phone to having a 25 dollar phone because the money me and my wife paid for the 2 phones were from our savings and having 2 small kids could not afford to pay 1200 dollars again for a new phone you .I have about 4 verbal recorded conversations with 2 cricket wireless supervisors and 1 store employee I have tried to reach out to the corporate personnel left 2 voice messages no answer or call back . once again they never told us about the switch to the new cricket when they sold us the phones July of 2013 and I asked over and over how come you guys didn't tell anyone some say we didn't know and some employees said they knew but couldn't say anything because its not their job to talk about the store politics and that I would have to ask the CEODesired Settlement: I have a receipt showing I paid 1208 dollars for the phones .I sold the phones to a guy who has Cricket wireless for 400 dollars so that leaves us - 808 so I would like the refund for the money I lost for the phones and service or I would like to get to new phones on that network that's worth 808

Business

Response:

November

21, 2014

Revdex.com

Review: I have the $35.00 auto pay credit card plan, every month Cricket over charges my credit card, they charge my card $40.00 this happens every month 8 or 9 consecutive months now. Calling customer service takes as long as 1 hour to try to get this corrected. Every time I hear the same statement we have corrected this and it will not happen again, yet it happens every month. I have offered a solution to the problem, I asked cricket to send me a new sim card, once I receive the sim card I will call in and cricket can cancel my existing service and open a new account with a new sim card keep my old number. Cricket refused, then later agreed to do it, then added that I would be charged $10.00 for them to fix a problem that is crickets fault with their billing department.Their customer service department hangs up on me sometimes I have to call back 2-3 times to try to get this resolved.Desired Settlement: I want a new sim card, I want to close my old account and open a new account to solve this over billing problem.If cricket is not willing to correct this problem, my only other option is to go to a different carrier

Business

Response:

November 24, 2014Revdex.com

Review: I ported the number [redacted] from Cricket to [redacted] due to copious problems with Cricket's customer service (multiple dropped calls daily, rerouted several times with customer service, notations not being made in the Cricket data base about problems with my service (agents routinely saying, "I have no record of that"), hours spent on the phone with customer service). After porting the number, I was told that my cricket account was cancelled. That was in September. I am still getting charged 54.48 a month for this service which I have not used in months. The company states that they have no record of the cancellation but when asked will confirm that the number was ported to another company in September. Despite this they refuse to refund money from an account I was told was cancelled and has not been a cricket number for four months.Desired Settlement: A refund of 217.92 which is what I have been charged over 4 months (54.48 a month) for an account I was told was cancelled and I have not been using. This is theft!

Business

Response:

Review: I needed a new phone. I called cricket to confirm that, if I buy a phone from another retailer, would that work with cricket. I was informed that cricket was offering $50 rebate on Moto G phones. So, I just bought the phone and prepared the rebate. The requirements were :Service requirement: Must have active service at time of validation and have replenished your account within 45 days of activation.I meet the requirements. So, I print the rebate form to fill it. As I am filling it, I noticed that the rebate form says "Limited time promotion period offer with new activation on a qualified smartphone plan.". So, I called again to tell Cricket that this is bait&switch. I wanted to return the phone. But I was told that I do qualify for the rebate. Just fill the form and send it.I got a reply a few days ago and now I don't qualify. I called them again. I was told that, I don't qualify, because I wasn't a new account.".Desired Settlement: I want the rebate to be paid or the phone to be refunded. I wouldn't have bought this phone, if they advertised as for "new customers only". I bought it, because I qualified for rebate requirements. So, please.. take the phone back or just pay out the rebate.

Business

Response:

November 12, 2014Revdex.com

Review: When I wanted to pay my bill last November, I replied the text message they sent me. Mistakenly,this automatic system charged my debit card with more than $100.00, which means that they charge me for December, also. So, I called Cricket customer service to dispute the overcharge and ask them to refund $45.00 that I wasn't supposed to pay until December. After speaking with three different representatives I had to contact Bank of America to solve the situation because none of them wanted to help me to solve this matter.Yesterday, I spoke to an specialist and paid the amount of the dispute which was the December bill.I paid such amount.Today, I wanted to pay my bill for the period of January 5 to February 5th. I couldn't do so online because after filling out the field with my debit card information, the system said "error [redacted], the payment couldn't be process.I called Cricket to make the payment over the phone, I was transferred to an account specialist who told me the there is other dispute for over $100.00. I told her there is no more than one dispute, and this one got solve yesterday. At a present time, the only thing that should be showing up in my account is the current bill period. There is no dispute, and the only thing I want to do is to pay my current balance.Your account specialist told me to go to a store to pay my bill because there is a $100.44 transaction that was disputed yesterday. I told her that is not true. She didn't want to tell me where is a store to pay my bell there. She gave me a phone number and told me to acall Monday-Friday to speak to someone else.Desired Settlement: I want Cricket to update the system, so I could be able to pay my bill as I have been doing for the last five years. If the dispute was solved (and it was), it shouldn't show up in my account.The representatives are very unfriendly to me as it was my fault, which it wasn't. So, update the system and let me pay my bill regularly.If for some reason you don't want me to be your customer, just let me know, but games are not a part of our deal. Tell your employees to grow up.

Business

Response:

January 8, 2014