Cricket Communications Inc

Review: MY 18 YEAR OLD DAUGHTER WENT TO CRICKET TO PURCHASE A SMART PHONE AND GET THEIR SERVICE.WELL CRICKET USES A COMPANY BY THE NAME OF [redacted] TO FINANCE THEIR PHONE SALES. MY DAUGHTER HAD THE PHONE FOR TWO MONTHS AND WAS THEN STOLEN.SHE THEN STOPPED PAYING ON THE PHONE AND SERVICE DUE TO LOSING HER JOB.MY COMPLAINT IS THIS.I BELEIVE THAT [redacted] IS DECEITFUL AND IS TAKING ADVANTAGE OF ALL THE YOUNG PEOPLE THAT ARE DESPERATE FOR PHONES.AFTER MAKING 8 PAYMENTS OF 52.00 SHE HAS RECEIVED A STATEMENT TELLING HER THAT SHE OWES ANOTHER 16 PAYMENTS OF 52,00 NOW THAT IS APPROXIMATELY 1300.00 FOR A PHONE WHICH IS A RIDICULOUS AMOUNT TO PAY.I DONT BELEIVE THAT SHE UNDERSTOOD WHAT THE FINAL OUTCOME OF THE TRANSACTION WOULD BE.NOW IS AFRAID THAT THIS IS NOW GOING TO AFFECT HER CREDIT. IF SHE WERE TO MAKE MINIMUM PAYMENTS OF MAYBE 10.00 TO 20.00 A MONTH,WOULD THAT AFFECT HER CREDIT.SHE WOULD BE MAKING PAYMENTS WHICH SHOULD SHOW THAT SHE IS MAKING PAYMENTS.HER ACCOUNT HAS NOT YET BEEN TURNED OVER TO A COLLECTION AGENCY.I WOULD APPRECIATE ANY ADVICE THAT YOU COULD GIVE ME.THANK YOU.Desired Settlement: A RECORDED COMPLAINT AND ANY ADVICE THAT CAN BE GIVEN.

Business

Response:

March 20, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID:[redacted]

Cricket Account No: unknown

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that his daughter financed a phone through Cricket from a company called [redacted]. Her phone was stolen and she lost her job, therefore she stopped making payments. She received a statement that explained she still owed sixteen monthly payments of $52.00. Mr. [redacted] is requesting any advice regarding making smaller monthly payment so that his daughter’s credit score will not be affected.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Many Cricket stores use [redacted] for their phone payment plan options. [redacted] offers two payment programs called [redacted] and [redacted]. Cricket is unable to view or modify the agreement made between [redacted] and Mr. [redacted]’s daughter. If Mr. [redacted]’s daughter purchased her phone under either of these programs, we ask that she utilize the following contact methods to discuss the terms of the agreement and any issues she may be having.

[redacted]

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: Back on February 27th I was in [redacted] but needed to up grade my phone. I went to the Cricket store at [redacted]. in [redacted] to purchase a new phone. I purchased a new Galaxy S 4 Samsung phone and at the same time was shown a Bluetooth ear set. I purchased the earset at a cost of $29.99 + tax. I attempted to use the earset on the return trip back to [redacted] the next day and it would not stay on my ear, it kept falling off. When I got home I went to my local Cricket store and was advised " I needed to return the earset to the store I bought it".I then wrote a "letter of explanation for the return" and repackage the unit up along with the letter, the product, and all receipts. This was on March 5th or 6th. All was sent by USPS Priorty Mail. I have made approx. 6 phone calls back to the store in [redacted] about this and have NEVER received one call BACK. I have talked to [redacted] ( the boy who sold me everything) [redacted]( salesperson who saw the box & product from the USPS in the store) USPS verified the box was signed for, so I knew they got it.It is apparent this store has no intention of resolving my problem without being "forced too". It is now the principal of the matter as to how a big retailer can just "blow off" a customer because they do not live close enough to be in their face everyday demanding something be done.Store info as follows: Cricket Wireless / [redacted] Transaction # [redacted] THIS STORE SHOULD BE ON YOUR WATCH LIST TO AVOID.aND BY THE WAY, [redacted] never TOLD ME THE UNIT COULD NOT BE RETURNED.Desired Settlement: Please refund my money + taxes

Business

Response:

April 22, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted]

regarding a refund. In his complaint, Mr. [redacted] states that he purchased a

Bluetooth headset in [redacted] along with a new phone. He then attempted to use

the Bluetooth headset on his return trip home to [redacted], but it would not

stay in his ear. Mr. [redacted] shipped the headset back to the Cricket store that

he purchased it from via priority mail on March 5, 2014. To this date, he has

not received a call back or a refund for the Bluetooth headset. Mr. [redacted]

requests a refund.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt

he received. Cricket strives to provide excellent customer service and we

regret when that high standard is not met.

All returns and refunds are pursuant to the return policy for location

where the product was purchased. Most stores accept returns within 30 days from

the purchase date. Accessories (i.e.) Bluetooth headsets, phone cases and

memory cards may not be returned to Cricket for a refund. All accessory sales

are final. As an exception, we have applied a courtesy credit of $50.00 to Mr.

[redacted]’s account for the Bluetooth headset he returned and any inconvenience

that he experienced.

We thank Mr. [redacted] for his communication and trust that this action

properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Cricket has stated they are giving me a $50.00 "CREDIT" to my account. I will verify tomorrow. If true you will receive no more comments from me.

Review: On November 28th'13 I purchased IPhone 5C with a Cricket plan and the store employees advised me through Cricket phone protection plan. The store employees told me that get this protection plan for your cell which is $10 a month, and they said if any thing happens in the future e.g. lost, damaged anything Cricket will replace it for you with a same brand and model. At first, I thought it's a great deal and I agreed to pay an extra $10 each month on top of my bill. For seven month my phone was in great condition and after seven months I accidently dropped my cell phone and the screen got cracked. When I called the cricket claims cr one of the representative said you have to pay $200 deductible, and I informed her that in the begging no one informed me about the deductible. I said to the representative that the only thing the store employees told me was that I won't be charged for anything if I get this protection plan. I believe this Cricket company and their employees are making people fool for not providing the exact, correct and right information to their costumer. For the first time I looked for fraud claims by Cricket costumers again Cricket company, and I was shocked to see the numbers. I believe I'm a victim of fraud and scam information by Cricket employees. As a American Citizen I have aright to stand and fight against this kinds of frauds. I'm very positive that Revdex.com will help me through this matter.Desired Settlement: I just want Cricket company to replace my phone for what I was told at first. If any of the Cricket company employees make such statement and as per law Cricket company has to provide me what I'm rightful of, otherwise it'll be a scam and fraud information to a costumer.

Business

Response:

June 17, 2014

Review: Cricket is making us change phones due to a merger and network upgrade. Directly from an FAQ on the mycrk.it/netcricket website - Will there be an activation fee for moving to the new Cricket? NO, you will not be charged an activation fee when you transfer to the new Cricket service. We can't wait for you to experience the new nationwide 4G network and all that the new cricket has to offer. Also on the cricketwireless.com website, when you purchase a new smartphone you are being told you will receive a $50.00 mail in rebate Cricket Visa Promo Card as long as phone costs $49.99 or more. Promotion Card Terms & Conditions directly states - Cricket Wireless Promotion Card may be used to pay for wireless services from Cricket Wireless. Today(5/27/2014), at a local Cricket store I purchased a smartphone eligible for the $50.00 Promo Visa Card, but did not receive paper work request it. When I ask about it I was told that that only applied to new customers. I was also charged a $29.50 Activation fee. When I asked about this I was told that it's up to the store to charge or not.I call cricket customer service to ask about this two discrepancies. I was told by the rep. that the activation fee charge is up to the store. Also, was told that if I wanted the form to send in for the $50.00 Promo Card I could get it, but that it could only be applied towards the purchase of a new phone. It appears that Cricket doesn't care about false advertising. I'll stay with Cricket until they make another change, then I'll switch to a different carrier. I really expected more from an AT&T affiliated company.Desired Settlement: See above.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My compliant is about the false advertising that was expressed in the original complaint. Also, your web site stated that we can start purchasing the new phones that will work on your new network starting May 18,2014. If I am still on Crickets old network why am I being charged the new monthly rate for basic service($40.00) instead of my old monthly basic rate($35.00). The fact that the Denver area is still on Crickets old network is irrelevant. By that statement they are telling me that when the network is changed, I'll need to make another change to my phone so that it will work on the new network. Another piece of false advertising? Their web site stated we needed to get a new phone so that it would work on their new network. All in all I am completely dissatisfied with Crickets advertising and their response.

Regards,

Business

Response:

June 17, 2014

Review: I purchased a Samsung Galaxy S4 on Cyber Monday 2013 as a Christmas present for girlfriend to use on Cricket wireless network. The purchase with case was about $380. We discovered on 6/28/2014 that the phone would no longer be able to use the cricket service in approximately 5 months time as they are switching their network. We only discovered this information as we attempted to add another line to account. In order to continue to receive service we would have to get a new phone compatible with new network technology. We were offered a mere $120 for trade in for the phone I paid $380 for just over 6 months ago, we tried to pawn the phone (as the store clerk suggested), but the pawn stores had become aware that the phone was obsolete and offered nothing. Any customer who purchased the phone prior to May of this year and paid full retail of $500 is now facing the fact their expensive purchase will soon be worthless and will be offered a mere $120 in compensation. While we did stay with Cricket and purchase new phones as their plans are inexpensive I feel the company owes their consumers more to compensate for loss of a substantial purchase.Desired Settlement: I feel in addition to 120 in credit we received that another $200 credited to account would be closer to a fair settlement, when I purchase the S4 phone a mere 6 months earlier I was led to believe that the phone would be compatible with network for years to come.

Business

Response:

July 10, 2014

Review: I have had service for a few months and just bought a phone online to go to there new 4g plans.new service start date 6-10-2014 I lost my phone at a part june 14 and called to report that I lost my phone customer service rep said its best to suspend service and put on blocklist in case someone took it so I said yes a friend found my phone the next day on june 15 I called to activate service and remove from listthey have the worst 800 customer service reps rude and soem dont know what to do I called 3 ime till I got one that knew how to activate account but was told hard to remove from list I told them rep said I can remove every day my service would wrok 2 to 4 hours then stop call every time to activate and then I would et rude reps again........and still no help to remove from list everyday I get told a ticket is in process or new ticket issued on june 26 I called again to activate service after the 4 hours and the rude rep canceled my account now I have to cell or account inactive and they can no activate service I need helpDesired Settlement: I need a new phone and my number back asap this has been 3 weeks with not phoneand credit my account for these weeks

Business

Response:

Review: My cell phone provider has cancelled my account while I am paying my bills, they were unabl to help me and when I get to their stores mistreated me.Desired Settlement: They need to continue my service which I have already paid for it, unless they need to refund back my money.

Business

Response:

July 17, 2014

Review: I joined cricket wireless on jan.2014 and bougth the Samsung Galaxy S4 $650. at the time the sales person said that they was joining with AT&T maybe next year and my phone will convert over n would work when they join together with AT&T. Well as of now cricket is telling me that I will have to buy a new phone cause my phone will not work on the AT&T network. Then they change my plan to the lowest like I ask but still charging me full price for the top plan. So cricket is now telling me that the sales rep gave me the wrong information and its nothing they can do, so I fell like I just wasted $650 on a phone that is no long any good after march 22 2015.Desired Settlement: all I want is for my phone to work but it want work on AT&T network n I would like to have a Galaxy S4 that will work right or replace it with a new phone.

Business

Response:

July 17, 2014

Review: I had been a Cricket customer for 8 years with multiple lines of service at the time of the incident. My handset broke and I went into the store on [redacted] Blvd. in [redacted] to purchase another one on Saturday, 7/5/14. I had paid my bill approximately 9 days before in the amount of $94.25. I was advised by rep [redacted] that I could not purchase another handset unless I paid my bill AGAIN because it was not reflecting in the "new" network system. I suggested multiple ways of resolving this with [redacted], all of which were met with apathetic denial. I was informed that even if I did pay my bill for a second time there was no guarantee that the first payment would be credited to my account. This to me sounded like theft and coersion and I became very upset. [redacted] made no attempt to resolve or diffuse the situation but rather, informed me "Don't make me come across this counter." She made this threat in the presence of my husband as well as several other customers. I informed her that I planned to cancel my service that very day and left the store; I then went to AT & T and started a family plan. I spoke with the district manager on Monday 7/7/14 and was told that I "forfeited" my $94.25 by cancelling my service. He absolutely refused to issue any kind of refund on my prepaid service, even in light of my reason for cancelling after 8 years. He chuckled when I advised him of the physical threat I received from [redacted] and stated that she was one of his "top representatives." I mentioned that I planned to file a complaint to the Revdex.com, to which he replied "I've dealt with them before." Of this I have absolutely no doubt, given the atrocious service and outright thefts regularly committed by this company. Prior to this incident, I also experienced the double-authorizing of my credit card for my monthly payment when made online on at least 3 occasions. On each occasion it took a great deal of time and effort to have those funds released back to my account and staff were very unhelpful and apathetic.Desired Settlement: I demand a refund of my $94.25 payment for the billing cycle that started the day I cancelled the service. If the company is unable to issue this refund in the form of a check, I demand a gift card for this amount which can be used to purchase universal accessories. I have never been treated so poorly in my life and I will not abandon this claim until it has been pursued to the fullest.

Business

Response:

July 21, 2014

Revdex.com

Review: I was informed at the time of getting my 3 cell phones and service that Cricket would be changing its service with another cellar company; and as long as I get 4G cell phones that each one of my phone's network would automatically update to 4 g network which I'd been informed at a corporate store in Waukegan IL trusting then I took out a loan with one of there phone companies so that I know the cell phones I will would automatically update once service switches to the new net work there wouldn't be a problem. unfortunately I was lied to I have 3 cell phones that I am unable to use due to bad network I am unable to receive place and not able to receive none of my data regarding emails or Internet access f contact customer service where I have been getting the runaround I have spoken with supervisors and different departments which have not been helpful at all I've asked for escalation and call backs and cost to be reviewed to show what I have been informed which I have not received no call back yet have placed this escalation approximately 4 weeks ago and still haven't got any outcome with that I was informed that my phones will be replaced I spoke with a supervisor who was very rude and informed me he will not pull the call and if he did he would not stick by what he had been what I have been told which was that I can get my phone replaced at no product price or shippingas long as I went to the Waukegan corporate office due to a bit M missing for me go regarding about the network change of the upgrades with our phones these phones are now on my credit and I am now not able to use my cell phone device is the way that I was expected to use to the miscommunication and false information also the stuff is on my credit and I have to pay for something that I'm unable to use I am very upset please help me get this situated and fixed this is a very big problem for me especially due to my creditDesired Settlement: I would like to receive 3 cell phones that are 4G compatible with the new network service & a month of where I have one free month off my cell phone bill paid in full do to this inconvenience

Business

Response:

August 6, 2014

Review: I am having REALLY bad problems and I am best to talk over the phone to discus I am also mentally disabled where it has posted stress on meDesired Settlement: all I want is my money back from the phone and lack service(s) I am unable to use witch is the price of $145

Business

Response:

August 5, 2014

Revdex.com

Review: Brought phone in December 2013. April 2014 four months later the phone started cutting on and off on its own dropping calls. I called the 611 number tech number on the phone.. I was told to take the phone to a cricket corporate office and let them look at it and I did and they said it needed to be spent to the warranty department and told me how I have to spend in the phone. 1st I had to call the 1-800 number and get a conformation number and take back to the cricket dealer and pay $20 to have the phone shipped to the cricket store in two days and they called me when it was delivered. a week later the same problem started with the new and I call the warranty department and was told to go back to the store and they would ship another phone at no charge. I did and in a couple days they called an another phone was shipped in this was still in April.Around May the 20th the same problem started happening again the phone started cutting off and on dropping calls. I called the 611 service line and told to go back to one of the corporate stores and let them check the phone I did and was told there was nothing they could do anymore and that cricket had been sold to AT&T and I needed to call the 1-855 number to the warranty department and I did and was told they no longer handle cricket warranty and I would have to contact cricket and I went back to cricket and they said my was still under the factory warranty and I had to call that same number back and I did and they said that as of May the 18th they no longer worked with cricket contracts and I would have to deal with cricket. At this point I went back to the store and asked to speak with a manager and he said there was nothing he could do anymore and for me to contact AT&T I asked for their number he said he didn't have one. and for me to call back that same number I did and was told I was number 111 person in line and to leave a number and someone would call me when my number came up I have not received a call back. I tried again same result.Desired Settlement: I would like an upgraded phone are the same phone that would not drop calls this phone cost me $207 in December and the phone has a 1 year warranty this is the 3rd phone in 5 months.

Business

Response:

August 21, 2014

Review: I entered on 06/13/2014 113 [redacted] LLC-Orlando wishing to purchase a smart phone and service plan. The staff seemed friendly and helpful. I was told the device I purchased, an LG Optimus L70 was eligible for a mail-in rebate for a $50 Visa gift card. I was offered to purchase a case for with device by [redacted], a sales associate processing my order. I was reluctant but [redacted], the store owner talked me into a case that seemed to fit my needs. I left the store rather satisfied. The case was designed to hold three (3) credit cards in addition to the cell phone itself. However, once I placed the cards in their relative slots, the case would not stay closed. I was rather disappointed and returned to the store where I purchased in on 06/14/2014 to return the case. I was then told by Francesca, a sales associate that there was a "No Return Policy" on all [redacted] accessories. This policy was posted no where in the store, was no printed no where on the receipt and was not expressed to me upon purchasing my items. [redacted], the store owner apologized and offered to instead "switch out" my case for a screen protector with a "Lifetime Guarantee." I reluctantly agreed. Francesca informed me that the screen protector was not currently in stock for my device and I would receive a call within the next few days upon its arrival. Two (2) weeks later I had received no call. I called the store myself and was told Francesca was "on vacation."I went to another Cricket retailer in Tavares, FL to receive a rebate slip I didn't receive with my order. I was informed by that retailer my phone was not eligible for a rebate, contrary to what I was told when purchasing it.A week after that I called again and spoke with Francesca would told me it was "on its way" and I would receive a phone call once it arrived. It has been a month and a half since then and I still have not received a call about it. After everything I am out a $50 gift card and a $25 case, totaling $75.Desired Settlement: I would like to be refunded for the purchase of the case in the total of $25. I would also like to receive my $50 gift card I was originally promised.

Business

Response:

September

2, 2014.

Revdex.com

Review: On 09/03/14, I placed an order for a Samsung Galaxy S5 through https://www.cricketwireless.com/shop/smartphones/samsung-galaxy-s5.htmlAfter a couple of days of bad service, I called in on 09/08/14, 09/09/14 and 09/10/14 to request authorization to return my phone. After unsuccessfully attempting to reach someone in the appropriate department, I was hung up on three times.I'm requesting authorization to return my phone and a refund for $677.92.Desired Settlement: I'm requesting authorization to return my phone and a refund for $677.92.

Business

Response:

September 17, 2014

Review: According to the Cricket website, the phone I was bringing to the carrier was compatible and I paid the $10 sim card fee, along with the first month of service which was $70 for a total of $80. Once I received the sim card and installed it into my phone, the service never activated. I spoke with a customer service rep at Cricket and they informed me that even though their website said my phone was compatible, it was not. I requested a refund and they have now submitted the request three times after I called over and over and I have not yet gotten my refund. I had to go to a different carrier, since they were not able to resolve my issue.Desired Settlement: I would like them to send a check for the $80 I have paid them already for services never rendered.

Business

Response:

September 16, 2014

Review: Within 2 months the phone did not work at all. Went up to the Cricket store and put in an order for a replacement phone and had to pay for another phone. They gave us an address to return the bad phone and we sent it back with the promise by Cricket that $100.00 would be refunded upon receipt by them. The tracking # given to us said that the phone had been delivered to that address so I know they recieved the package. I had a note inside instructing them to give me credit for the bad phone and to let me know. It has been months and still have no credit and calls to Cricket have been a joke. Of course they have no knowledge of anything regarding the problem. Beside spending hours on the phone with Cricket people and getting nowhere and no $100.00 refunded I decided that I would try the Revdex.com to get this matter resolved.Desired Settlement: I would like the $100.00 either refunded or credited to my account. Either way would be acceptable and fair.

Business

Response:

October 3, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to a refund for a warranty exchange. In her complaint, Ms. [redacted] states that she was told she would receive $100 refund for a phone she purchased to use while completing the warranty process. Ms. [redacted] would like Cricket to provide her with $100 credit or refund.

Please note, we offer several warranty exchange options:

•Advanced Exchange: Customers will be shipped a new or reconditioned (like new) replacement device before sending their defective device to the Cricket Returns Center. Customers can choose between 2-day delivery for a $10 shipping fee or next day delivery for a $20 shipping fee. Customers will be charged a security deposit equal to the value of the device ($30 - $600, dependent upon the device). A full refund of the security deposit will be applied to the customer credit card within 5 business days once the customer has returned their defective device to the Cricket Returns Center and if the device meets the warranty exchange return policy requirements. If the device does not meet the warranty exchange requirements - the security deposit will not be refunded and the defective device will be returned to the customer.

•Expedited Post Exchange: Customers must send their defective device to the Cricket Returns Center before they receive a replacement device. If the return is compliant with the warranty exchange policy requirements, a new or reconditioned (like-new) device will be shipped to the customer. Customers can expect to receive the replacement device within 3 business days after shipping the defective device to the Cricket Returns Center. A $20 shipping fee will be charged to customers for this option.

•Standard Post Exchange: Customers must send their defective device to the Cricket returns center before they receive a replacement device. If the returned device is compliant with the warranty exchange policy requirements, a new or reconditioned (like-new) device will be shipped to the customer. Customers can expect to receive the replacement device within 5 business days after shipping the defective device to the Cricket Returns Center. This option is at no cost to the customer.

Cricket does not offer compensation to customers who elect to purchase a phone for use while they wait for a warranty replacement. At this time, Cricket will not be providing $100 refund as requested.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: Crickett took out money from my bank account on Sept, 9th, 2014. They turned my phone off, September 13th, 2014. It's a no contract type deal, month to month. You can't get a live person when you call customer service, when I did call they ask you to put in your number. They say they can't find account with that number. Did my number get erase or what. Chated on line with someone on the cricket website they said they were going to get back with me and do a investigation no one ever got back with me.Desired Settlement: I want to know why the phone was cut and would like to get it cut back on if possible. 202702166 Was the number they can't find anything on it like it never existed. Why? And What happened. Thank [redacted]. 10/04/2014.

Business

Response:

October 21, 2014

Review: I went into Cricket store to talk to them about my phone kept going to voicemail, I just purchase the phone three weeks ago, and that I had to purchase another phone and pay another service fee, they had some phone on the counter for sale, put you have to pay another service fee again, I explain to them I just brought this phone.Because I needed a phone, I paid my phone bill in advance on 10/11/14, the bill wasn't due until 11/14/14, that same day I went out and found another carrier that will help me and I was approved, I then called Cricket back and told them that I am going with another carrier and if I could get me $50.00 back that I had just paid.This was done less than 45min, and they told me no.I feel that they should reimburse me for my $50.00, I paid in advance, they wouldn't help me with another cellphone, I had no other choice but to find another carrier.I was faithful customer and paid my bill on time and should received a refund.Desired Settlement: A check for $50.00 would be nice.

Business

Response:

October 28, 2014

Revdex.com

Review: Purchased new phone 10/11/2014. On 10/23/14, my new phone suddenly stopped making/receiving calls and texts, and had no data. I did not purchase insurance on the phone as the deductible on a claim would have been equal to the amount I paid originally. After several calls to tech support and several trips to the store and hours of attempting to reprogram the phone, it was determined that the phone itself was defective as it will not connect to Cricket's network. Apparently they refuse to take the phone back as it was 3 days past their 7 day return policy limit, and they also refuse to refund me for the prepaid plan that I am unable to use. Their only suggestion is to spend another $100 at minimum for a new phone. They refuse to offer any credit for their defective merchandise, for the frustration and time it has cost me trying to resolve this issue, or for a prepaid plan that I am unable to use. My employment requires me to have a phone at all times, and I have a very ill grandfather who needs to be able to contact me in case of an emergency, but no one can reach me due to this phone. Their customer service throughout this whole ordeal has been abysmal and absolutely indifferent with regards to solving this issue with any kind of satifactory outcome. I tried to cancel my account and they were unable to do that at the store and threw the device away at the store this morning as it is unusable.Desired Settlement: Refund of purchase price of the device, refund for unusable service since 10/23/2014.

Business

Response:

November 12, 2014

Revdex.com

Review: I bought 3 phones in 9-26-14. I got 2 of the phones previous numbers ported over that night, after 3 hours in the store. they were having problems porting over the 3rd # the [redacted] one. Was told it would be Monday. The next 2 weeks I spent at least 2 hrs 2X a week at the store trying to get my phone # ported over and get a phone I could use. Got really sick of it. Told the manager, a [redacted]? and she took all my info (finally) gave me her persoan phone #, said she was going to have an escalated case# with a top person in Cricket to fix this issue as others were having it also. O.K.She said I do not need to come back in the store to call her to find out the status. I called maybe 6 times over the last 2 weeks and nothing I was able to talk to her 2-3 times initially and she had heard nothing. Then after 2-3 messages to her she never returned my call. I called again and talked to her today and she said "Oh, my voicemail is broken and we never saw you come back in the store so I thought everything was O.K.! Seriously, how long does it take to port over a number? I am paying for 3 lines but can only use 2. My debit card will be charged on the 26th and I still have no service for this phone. REALLY poor service on their part. I just want a phone with my old number that works!Desired Settlement: I still want to try and do the Cricket plan as it is cheaper. But I want someone to get on this and fix it. I want my number ported over. I want to be credited at least a full month of service, $90.00and credited the amount I had to pay my old provider, about $35.00 since I still use my old phone and service, because I have to, when that was not the plan

Business

Response:

November 7, 2014

Revdex.com