Cricket Communications Inc

Review: Back on February 27th I was in [redacted] but needed to up grade my phone. I went to the Cricket store at [redacted]. in [redacted] to purchase a new phone. I purchased a new Galaxy S 4 Samsung phone and at the same time was shown a Bluetooth ear set. I purchased the earset at a cost of $29.99 + tax. I attempted to use the earset on the return trip back to [redacted] the next day and it would not stay on my ear, it kept falling off. When I got home I went to my local Cricket store and was advised " I needed to return the earset to the store I bought it".I then wrote a "letter of explanation for the return" and repackage the unit up along with the letter, the product, and all receipts. This was on March 5th or 6th. All was sent by USPS Priorty Mail. I have made approx. 6 phone calls back to the store in [redacted] about this and have NEVER received one call BACK. I have talked to [redacted] ( the boy who sold me everything) [redacted]( salesperson who saw the box & product from the USPS in the store) USPS verified the box was signed for, so I knew they got it.It is apparent this store has no intention of resolving my problem without being "forced too". It is now the principal of the matter as to how a big retailer can just "blow off" a customer because they do not live close enough to be in their face everyday demanding something be done.Store info as follows: Cricket Wireless / [redacted] Transaction # [redacted] THIS STORE SHOULD BE ON YOUR WATCH LIST TO AVOID.aND BY THE WAY, [redacted] never TOLD ME THE UNIT COULD NOT BE RETURNED.Desired Settlement: Please refund my money + taxes

Business

Response:

April 22, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted]

regarding a refund. In his complaint, Mr. [redacted] states that he purchased a

Bluetooth headset in [redacted] along with a new phone. He then attempted to use

the Bluetooth headset on his return trip home to [redacted], but it would not

stay in his ear. Mr. [redacted] shipped the headset back to the Cricket store that

he purchased it from via priority mail on March 5, 2014. To this date, he has

not received a call back or a refund for the Bluetooth headset. Mr. [redacted]

requests a refund.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt

he received. Cricket strives to provide excellent customer service and we

regret when that high standard is not met.

All returns and refunds are pursuant to the return policy for location

where the product was purchased. Most stores accept returns within 30 days from

the purchase date. Accessories (i.e.) Bluetooth headsets, phone cases and

memory cards may not be returned to Cricket for a refund. All accessory sales

are final. As an exception, we have applied a courtesy credit of $50.00 to Mr.

[redacted]’s account for the Bluetooth headset he returned and any inconvenience

that he experienced.

We thank Mr. [redacted] for his communication and trust that this action

properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Cricket has stated they are giving me a $50.00 "CREDIT" to my account. I will verify tomorrow. If true you will receive no more comments from me.

Review: I purchased a new phone (a second line) early afternoon on 11/6/14, online through the Cricket website. The phone was promised two day shipping. That meant the phone should have been delivered on Saturday. I received an e-mail indicating the phone would be delivered 11/11/14. This was already 5 days after I ordered the phone. The phone never arrived on 11/11/14, as promised. When I called customer service and spoke with [redacted], all he could say was "it's not our fault." The level of customer service is deplorable and I intend to cancel my account and go back to AT&T. I don't mind paying the higher prices for better customer service. Cricket's customer service is awful.Desired Settlement: I want no part of Cricket. They can take their phone back, refund my money and I'll go back to AT&T.

Business

Response:

November 25, 2014Revdex.com

Review: my phone has been locking on me several times but I went in and told them but they told me that it just me and were I was,but im not one to complan,I think that was really disrespectful of them.basiclly there calling me stupied and now there charge me 63.00 and my bill is only supose to be 51.75 would really appricate it if you can look into this matter thank you.Desired Settlement: I would like my money back for te phone and compinsation for the trouble.

Business

Response:

April

23, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a claim filed by [redacted] regarding

Cricket service. In her complaint, Ms. [redacted] states that her phone has

been locking several times and she was told that it was her causing the phone

to lock. Ms. [redacted] feels disrespected and mistreated by store personnel. Ms.

[redacted] states that her bill is supposed to be $51.75 but is reflecting a

balance of $63.00. Ms. [redacted] is requesting a refund for the phone.

We

apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

After

reviewing Ms. [redacted]’s Cricket account it appears she has had the phone

since February 19, 2013. Cricket’s return policy states the phone must be

returned within 30 days from the date of purchase, consequently we are unable

to fulfill Ms. [redacted]’s request for a refund. Regarding Ms. [redacted]’s

concern about her bill, our records indicate that the Cricket Navigator feature

was added to the monthly plan on March 23, 2013. We suggest that Ms.

[redacted] visit her nearest corporate owned Cricket store located at [redacted] for further device troubleshooting, technical

support and billing inquiries.

We

thank Ms. [redacted] for her communication and we trust that this explanation

properly addresses her concern.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: I am having REALLY bad problems and I am best to talk over the phone to discus I am also mentally disabled where it has posted stress on meDesired Settlement: all I want is my money back from the phone and lack service(s) I am unable to use witch is the price of $145

Business

Response:

August 5, 2014

Revdex.com

Review: I went and started a family plan at Cricket Wireless yesterday. As I traded in two LG G2 phones and a Moto X phone and purchased 2 ZTE Grand X Max and 2 Nokia Lumia 630. I was told by [redacted], the store manager (he told me) that he would reset my old phones to factory setting and that their policy is to erase trade-in phones every night. Today, we received an email from our LG G2 phone security company that someone was attempting to unlock one of the phones with the location pointing to the Cricket store and a picture of the female who tried to unlock it by attempting to get the swipe code we used to lock it. I called and talked with [redacted] about it and he flat out denied that anyone tried to unlock the phone. I went back to the store today to return their equipment for a refund, and my 2 LG G2 phones and my Moto X phone. I was met with strong resistance and was told flat out no to my requests. In the process, the female who staff who was taken in the photo trying to unlock my phone told me that she does not make, "[redacted]" phones" and practically used the most derogatory language to me. I at the time had my wife on a phone call who heard how angry and hostile they were to me. I told them that I needed my refund and my old phones and they told me the phones are theirs and I could not get a refund. I left the two Zte Grand X Max phones and the 2 Nokia Lumia phones, and left the store with my receipt. The phones are brand new in their return condition to the store. I sought out a phone number for Cricket's Headquarters and had no luck finding one.The staff at that office are very rude and obnoxious to customers and as a customer I have rights and will see them done to the extent of the laws that protect customers rights and privacy. They did not erase the phones or I would not have received the breach alert from my phone security company. I think that my privacy is at risk of being revealed and sensitive information is also at risk.Desired Settlement: I would like a full refund of my $458.36 and my two LG G2 phones (black, white) and my one Moto X phone from the Cricket Wireless Store on Malabar Road in Palm Bay.

Business

Response:

November 11, 2014

Revdex.com

Review: They will not issue a refund due to my service being ported over to [redacted]. The number was ported to [redacted] several days before the money was automatically taken out of my account, in which I had never authorized them to do. To make matters worse is that [redacted] had me on the line when they contacted Cricket for authorization to port the number. When I noticed my account had been debited I tried to contact them and fix this. I was on the phone for over 3 hours trying to fix this but to no avail!!!!Desired Settlement: I would like a full refund.

Business

Response:

September 25, 2013

Review: I was informed at the time of getting my 3 cell phones and service that Cricket would be changing its service with another cellar company; and as long as I get 4G cell phones that each one of my phone's network would automatically update to 4 g network which I'd been informed at a corporate store in Waukegan IL trusting then I took out a loan with one of there phone companies so that I know the cell phones I will would automatically update once service switches to the new net work there wouldn't be a problem. unfortunately I was lied to I have 3 cell phones that I am unable to use due to bad network I am unable to receive place and not able to receive none of my data regarding emails or Internet access f contact customer service where I have been getting the runaround I have spoken with supervisors and different departments which have not been helpful at all I've asked for escalation and call backs and cost to be reviewed to show what I have been informed which I have not received no call back yet have placed this escalation approximately 4 weeks ago and still haven't got any outcome with that I was informed that my phones will be replaced I spoke with a supervisor who was very rude and informed me he will not pull the call and if he did he would not stick by what he had been what I have been told which was that I can get my phone replaced at no product price or shippingas long as I went to the Waukegan corporate office due to a bit M missing for me go regarding about the network change of the upgrades with our phones these phones are now on my credit and I am now not able to use my cell phone device is the way that I was expected to use to the miscommunication and false information also the stuff is on my credit and I have to pay for something that I'm unable to use I am very upset please help me get this situated and fixed this is a very big problem for me especially due to my creditDesired Settlement: I would like to receive 3 cell phones that are 4G compatible with the new network service & a month of where I have one free month off my cell phone bill paid in full do to this inconvenience

Business

Response:

August 6, 2014

Review: I bought 3 phones in 9-26-14. I got 2 of the phones previous numbers ported over that night, after 3 hours in the store. they were having problems porting over the 3rd # the [redacted] one. Was told it would be Monday. The next 2 weeks I spent at least 2 hrs 2X a week at the store trying to get my phone # ported over and get a phone I could use. Got really sick of it. Told the manager, a [redacted]? and she took all my info (finally) gave me her persoan phone #, said she was going to have an escalated case# with a top person in Cricket to fix this issue as others were having it also. O.K.She said I do not need to come back in the store to call her to find out the status. I called maybe 6 times over the last 2 weeks and nothing I was able to talk to her 2-3 times initially and she had heard nothing. Then after 2-3 messages to her she never returned my call. I called again and talked to her today and she said "Oh, my voicemail is broken and we never saw you come back in the store so I thought everything was O.K.! Seriously, how long does it take to port over a number? I am paying for 3 lines but can only use 2. My debit card will be charged on the 26th and I still have no service for this phone. REALLY poor service on their part. I just want a phone with my old number that works!Desired Settlement: I still want to try and do the Cricket plan as it is cheaper. But I want someone to get on this and fix it. I want my number ported over. I want to be credited at least a full month of service, $90.00and credited the amount I had to pay my old provider, about $35.00 since I still use my old phone and service, because I have to, when that was not the plan

Business

Response:

November 7, 2014

Revdex.com

Review: Purchased new phone 10/11/2014. On 10/23/14, my new phone suddenly stopped making/receiving calls and texts, and had no data. I did not purchase insurance on the phone as the deductible on a claim would have been equal to the amount I paid originally. After several calls to tech support and several trips to the store and hours of attempting to reprogram the phone, it was determined that the phone itself was defective as it will not connect to Cricket's network. Apparently they refuse to take the phone back as it was 3 days past their 7 day return policy limit, and they also refuse to refund me for the prepaid plan that I am unable to use. Their only suggestion is to spend another $100 at minimum for a new phone. They refuse to offer any credit for their defective merchandise, for the frustration and time it has cost me trying to resolve this issue, or for a prepaid plan that I am unable to use. My employment requires me to have a phone at all times, and I have a very ill grandfather who needs to be able to contact me in case of an emergency, but no one can reach me due to this phone. Their customer service throughout this whole ordeal has been abysmal and absolutely indifferent with regards to solving this issue with any kind of satifactory outcome. I tried to cancel my account and they were unable to do that at the store and threw the device away at the store this morning as it is unusable.Desired Settlement: Refund of purchase price of the device, refund for unusable service since 10/23/2014.

Business

Response:

November 12, 2014

Revdex.com

Review: I went into Cricket store to talk to them about my phone kept going to voicemail, I just purchase the phone three weeks ago, and that I had to purchase another phone and pay another service fee, they had some phone on the counter for sale, put you have to pay another service fee again, I explain to them I just brought this phone.Because I needed a phone, I paid my phone bill in advance on 10/11/14, the bill wasn't due until 11/14/14, that same day I went out and found another carrier that will help me and I was approved, I then called Cricket back and told them that I am going with another carrier and if I could get me $50.00 back that I had just paid.This was done less than 45min, and they told me no.I feel that they should reimburse me for my $50.00, I paid in advance, they wouldn't help me with another cellphone, I had no other choice but to find another carrier.I was faithful customer and paid my bill on time and should received a refund.Desired Settlement: A check for $50.00 would be nice.

Business

Response:

October 28, 2014

Revdex.com

Review: Cricket is making us change phones due to a merger and network upgrade. Directly from an FAQ on the mycrk.it/netcricket website - Will there be an activation fee for moving to the new Cricket? NO, you will not be charged an activation fee when you transfer to the new Cricket service. We can't wait for you to experience the new nationwide 4G network and all that the new cricket has to offer. Also on the cricketwireless.com website, when you purchase a new smartphone you are being told you will receive a $50.00 mail in rebate Cricket Visa Promo Card as long as phone costs $49.99 or more. Promotion Card Terms & Conditions directly states - Cricket Wireless Promotion Card may be used to pay for wireless services from Cricket Wireless. Today(5/27/2014), at a local Cricket store I purchased a smartphone eligible for the $50.00 Promo Visa Card, but did not receive paper work request it. When I ask about it I was told that that only applied to new customers. I was also charged a $29.50 Activation fee. When I asked about this I was told that it's up to the store to charge or not.I call cricket customer service to ask about this two discrepancies. I was told by the rep. that the activation fee charge is up to the store. Also, was told that if I wanted the form to send in for the $50.00 Promo Card I could get it, but that it could only be applied towards the purchase of a new phone. It appears that Cricket doesn't care about false advertising. I'll stay with Cricket until they make another change, then I'll switch to a different carrier. I really expected more from an AT&T affiliated company.Desired Settlement: See above.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My compliant is about the false advertising that was expressed in the original complaint. Also, your web site stated that we can start purchasing the new phones that will work on your new network starting May 18,2014. If I am still on Crickets old network why am I being charged the new monthly rate for basic service($40.00) instead of my old monthly basic rate($35.00). The fact that the Denver area is still on Crickets old network is irrelevant. By that statement they are telling me that when the network is changed, I'll need to make another change to my phone so that it will work on the new network. Another piece of false advertising? Their web site stated we needed to get a new phone so that it would work on their new network. All in all I am completely dissatisfied with Crickets advertising and their response.

Regards,

Business

Response:

June 17, 2014

Review: According to the Cricket website, the phone I was bringing to the carrier was compatible and I paid the $10 sim card fee, along with the first month of service which was $70 for a total of $80. Once I received the sim card and installed it into my phone, the service never activated. I spoke with a customer service rep at Cricket and they informed me that even though their website said my phone was compatible, it was not. I requested a refund and they have now submitted the request three times after I called over and over and I have not yet gotten my refund. I had to go to a different carrier, since they were not able to resolve my issue.Desired Settlement: I would like them to send a check for the $80 I have paid them already for services never rendered.

Business

Response:

September 16, 2014

Review: On 09/03/14, I placed an order for a Samsung Galaxy S5 through https://www.cricketwireless.com/shop/smartphones/samsung-galaxy-s5.htmlAfter a couple of days of bad service, I called in on 09/08/14, 09/09/14 and 09/10/14 to request authorization to return my phone. After unsuccessfully attempting to reach someone in the appropriate department, I was hung up on three times.I'm requesting authorization to return my phone and a refund for $677.92.Desired Settlement: I'm requesting authorization to return my phone and a refund for $677.92.

Business

Response:

September 17, 2014

Review: I had been a Cricket customer for 8 years with multiple lines of service at the time of the incident. My handset broke and I went into the store on [redacted] Blvd. in [redacted] to purchase another one on Saturday, 7/5/14. I had paid my bill approximately 9 days before in the amount of $94.25. I was advised by rep [redacted] that I could not purchase another handset unless I paid my bill AGAIN because it was not reflecting in the "new" network system. I suggested multiple ways of resolving this with [redacted], all of which were met with apathetic denial. I was informed that even if I did pay my bill for a second time there was no guarantee that the first payment would be credited to my account. This to me sounded like theft and coersion and I became very upset. [redacted] made no attempt to resolve or diffuse the situation but rather, informed me "Don't make me come across this counter." She made this threat in the presence of my husband as well as several other customers. I informed her that I planned to cancel my service that very day and left the store; I then went to AT & T and started a family plan. I spoke with the district manager on Monday 7/7/14 and was told that I "forfeited" my $94.25 by cancelling my service. He absolutely refused to issue any kind of refund on my prepaid service, even in light of my reason for cancelling after 8 years. He chuckled when I advised him of the physical threat I received from [redacted] and stated that she was one of his "top representatives." I mentioned that I planned to file a complaint to the Revdex.com, to which he replied "I've dealt with them before." Of this I have absolutely no doubt, given the atrocious service and outright thefts regularly committed by this company. Prior to this incident, I also experienced the double-authorizing of my credit card for my monthly payment when made online on at least 3 occasions. On each occasion it took a great deal of time and effort to have those funds released back to my account and staff were very unhelpful and apathetic.Desired Settlement: I demand a refund of my $94.25 payment for the billing cycle that started the day I cancelled the service. If the company is unable to issue this refund in the form of a check, I demand a gift card for this amount which can be used to purchase universal accessories. I have never been treated so poorly in my life and I will not abandon this claim until it has been pursued to the fullest.

Business

Response:

July 21, 2014

Revdex.com

Review: MY 18 YEAR OLD DAUGHTER WENT TO CRICKET TO PURCHASE A SMART PHONE AND GET THEIR SERVICE.WELL CRICKET USES A COMPANY BY THE NAME OF [redacted] TO FINANCE THEIR PHONE SALES. MY DAUGHTER HAD THE PHONE FOR TWO MONTHS AND WAS THEN STOLEN.SHE THEN STOPPED PAYING ON THE PHONE AND SERVICE DUE TO LOSING HER JOB.MY COMPLAINT IS THIS.I BELEIVE THAT [redacted] IS DECEITFUL AND IS TAKING ADVANTAGE OF ALL THE YOUNG PEOPLE THAT ARE DESPERATE FOR PHONES.AFTER MAKING 8 PAYMENTS OF 52.00 SHE HAS RECEIVED A STATEMENT TELLING HER THAT SHE OWES ANOTHER 16 PAYMENTS OF 52,00 NOW THAT IS APPROXIMATELY 1300.00 FOR A PHONE WHICH IS A RIDICULOUS AMOUNT TO PAY.I DONT BELEIVE THAT SHE UNDERSTOOD WHAT THE FINAL OUTCOME OF THE TRANSACTION WOULD BE.NOW IS AFRAID THAT THIS IS NOW GOING TO AFFECT HER CREDIT. IF SHE WERE TO MAKE MINIMUM PAYMENTS OF MAYBE 10.00 TO 20.00 A MONTH,WOULD THAT AFFECT HER CREDIT.SHE WOULD BE MAKING PAYMENTS WHICH SHOULD SHOW THAT SHE IS MAKING PAYMENTS.HER ACCOUNT HAS NOT YET BEEN TURNED OVER TO A COLLECTION AGENCY.I WOULD APPRECIATE ANY ADVICE THAT YOU COULD GIVE ME.THANK YOU.Desired Settlement: A RECORDED COMPLAINT AND ANY ADVICE THAT CAN BE GIVEN.

Business

Response:

March 20, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID:[redacted]

Cricket Account No: unknown

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that his daughter financed a phone through Cricket from a company called [redacted]. Her phone was stolen and she lost her job, therefore she stopped making payments. She received a statement that explained she still owed sixteen monthly payments of $52.00. Mr. [redacted] is requesting any advice regarding making smaller monthly payment so that his daughter’s credit score will not be affected.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Many Cricket stores use [redacted] for their phone payment plan options. [redacted] offers two payment programs called [redacted] and [redacted]. Cricket is unable to view or modify the agreement made between [redacted] and Mr. [redacted]’s daughter. If Mr. [redacted]’s daughter purchased her phone under either of these programs, we ask that she utilize the following contact methods to discuss the terms of the agreement and any issues she may be having.

[redacted]

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: payed billed to cricket almost every month I have problemsDesired Settlement: refund money off card

Business

Response:

March 19, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he made a payment of $133.11 on March 5, 2014 and it has not posted to his account. Mr. [redacted] requests that this payment post to his account.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

According to our records, a payment of $127.56 posted to Mr. [redacted]’s account on March 7, 2014. Payments made at authorized Cricket locations can take up to 24-48 hours to post. Mr. [redacted]’s account is current with no past due balance. If he has any additional questions or concerns, he may contact [redacted].

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: On November 28th'13 I purchased IPhone 5C with a Cricket plan and the store employees advised me through Cricket phone protection plan. The store employees told me that get this protection plan for your cell which is $10 a month, and they said if any thing happens in the future e.g. lost, damaged anything Cricket will replace it for you with a same brand and model. At first, I thought it's a great deal and I agreed to pay an extra $10 each month on top of my bill. For seven month my phone was in great condition and after seven months I accidently dropped my cell phone and the screen got cracked. When I called the cricket claims cr one of the representative said you have to pay $200 deductible, and I informed her that in the begging no one informed me about the deductible. I said to the representative that the only thing the store employees told me was that I won't be charged for anything if I get this protection plan. I believe this Cricket company and their employees are making people fool for not providing the exact, correct and right information to their costumer. For the first time I looked for fraud claims by Cricket costumers again Cricket company, and I was shocked to see the numbers. I believe I'm a victim of fraud and scam information by Cricket employees. As a American Citizen I have aright to stand and fight against this kinds of frauds. I'm very positive that Revdex.com will help me through this matter.Desired Settlement: I just want Cricket company to replace my phone for what I was told at first. If any of the Cricket company employees make such statement and as per law Cricket company has to provide me what I'm rightful of, otherwise it'll be a scam and fraud information to a costumer.

Business

Response:

June 17, 2014

Review: I joined cricket wireless on jan.2014 and bougth the Samsung Galaxy S4 $650. at the time the sales person said that they was joining with AT&T maybe next year and my phone will convert over n would work when they join together with AT&T. Well as of now cricket is telling me that I will have to buy a new phone cause my phone will not work on the AT&T network. Then they change my plan to the lowest like I ask but still charging me full price for the top plan. So cricket is now telling me that the sales rep gave me the wrong information and its nothing they can do, so I fell like I just wasted $650 on a phone that is no long any good after march 22 2015.Desired Settlement: all I want is for my phone to work but it want work on AT&T network n I would like to have a Galaxy S4 that will work right or replace it with a new phone.

Business

Response:

July 17, 2014

Review: My cell phone provider has cancelled my account while I am paying my bills, they were unabl to help me and when I get to their stores mistreated me.Desired Settlement: They need to continue my service which I have already paid for it, unless they need to refund back my money.

Business

Response:

July 17, 2014

Review: I originally had [redacted] wireless coverage but decided to have my handset flashed over to Cricket wireless because it was more affordable. I got the Cricket service activated on 7/30/13. The plan I purchased was $60/month for unlimited data, internet, msg, calling, etc. Shortly after on 8/12/13 my internet service stopped working completely. I went into my local Cricket wireless provider to get the problem fixed. The employee couldn't find my paperwork or account information in the system and told me I didn't have Cricket wireless services, I should bring in any paperwork that I have to show proof otherwise they are unable to help me. That same evening I went home and retrieved my paperwork that I had received originally from 7/30/13. By that time the employee told me the system was down there wasn't anything they could do as far as repairing my internet connection and that my mobile device was probably the issue at hand. The employee asked me to write down my information and was advised to come back later in the week. About a week later I went back into my local Cricket wireless store for the same internet connection issue. On this occasion the store employee instructed me to leave my phone for a couple of hours and they would contact their technical support department to resolve the issue. I left my mobile device with the store and returned back in a couple of hours only to be told that I didn't get my phone flashed there and that I needed to provide paperwork because there is nothing they can do in regards to repairing the internet connection. I have been to this particular store on several occasions and left without any resolution. Now I am stuck with a plan that states I have unlimited data usage and cant connect to the internet. Every time I have been into the store the employees were very rude and not very knowledgeable about their products.Desired Settlement: I really would love to have my internet services repaired by an adequate professional with the company at hand. If not I would like a full refund of all services or partial services because I haven't been able to use the mobile device to its full capacity.

Business

Response:

September 3, 2013