Cricket Communications Inc

Review: I called Cricket concerning obtaining my phone records for my job and I was told that the only way I could obtain these records was through a corporate store and that there would be a $25 fee for doing so.The problem I have with this is that the fee involved but I ALSO have to go to get a notorized letter which means more money involved to do this. This is ridiculous!!! I have been with other companies like Boost mobile and was able to access my calls online for free. They claim it is for my secuirty which is why they do not have a way for me to access it online and that it is a regulation they are following. I would think that if this were true Boost mobile would not allow it to be done and I'm certain that Boost is not the only company that allows customers to do so. They are scamming people to get more money out of the customers and charging a ridiculou price as well as having someone go to pay to get it notorized!If this is how they extort customers I don't want to be part of this company anymore.Desired Settlement: I would like to have this looked into because this is extortion at its best!

Business

Response:

August 13, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he has requested a copy of his phone call records for his job. He was told that this could only be done at a Cricket corporate store, with a notarized form and a $25.00 fee. Mr. [redacted] feels this is unfair and states that his previous carrier did not charge for this fee. Mr. [redacted] feels that this is extortion and requests that the matter be looked into.

We apologize to Mr. [redacted] for any inconvenience that he may have experienced due to this matter. Cricket strives to provide excellent customer service at all times and we regret if that high standard was not met.

Customers may need call and/or text records for various reasons such as: records for a court proceeding (lawsuit or mediation), domestic dispute or even to retrieve phone numbers that were called to an old phone that was recently replaced. Cricket provides call detail records and text message logs for these situations. This data is retained by Cricket for only 6 months. Data older than 6 months is overwritten and is not able to be recovered. Call record and text record requests are two separate requests based on a per month basis. Partial month records are not prorated. Customers must go to a Cricket corporate store to request a copy of their call detail records. At the store, they will be given a “Subscriber Request for Call Detail Records” form. This form must be completed, notarized and returned to the store with a government issued ID. Only requests that are notarized will be processed due to legal requirements. This is to protect the privacy and information of the customer.

Again, we apologize to Mr. [redacted] for any inconvenience this may have caused him. While most wireless carriers operate in a similar manner, this process has been set forth by Cricket to protect the privacy and information of customers. Mr. [redacted] will need to visit a Cricket corporate store to initiate this request and address any additional questions or concerns that he has regarding this process. The nearest store is located at:

CRICKET, WILLIAMSTOWN

9511 SOUTHWEST FWY STE D

HOUSTON, TX 77074 (713) 351-3809

Review: I went to a payment center in the [redacted] mall on Sunday May 12 2013 to my a bridge payment.I told the lady the phone number [redacted] phone dont work the phone is junk.She said ok I told her to turn it off she was like thats fine.So I asked her how much the rest of my bill would be and she said she couldnt tell me and the reason was she took it off but Cricket still charged me.So yesterday I went and payed to rest of bil and even payed for a phone that dont work.Im want the 35.00 credit to my account or next month the bill wont get payed and I will take all 3 lines and go to T-MOBILE they have no contracs just like cricket and much better service areas.Desired Settlement: 35.00 credit to my account [redacted]

Business

Response:

May 20, 2013

Review: I ordered this phone and now that I have it they will not activate the service. I have payed them 120.00 for the phone and the service. I have called to try and get the issue fixed and they just talk in circles. I have been told that it is active then the same person will tell me that it is pending activation. These people are very unprofessional .Desired Settlement: I want my phone working or my money back!

Business

Response:

February 24, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he purchased a phone but Cricket will not activate the service. He has made several attempts to resolve the issue but cannot receive assistance. He was told that is was active, but it was a pending activation. He is requesting that his phone work or he would like his money back.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Our records show that Mr. [redacted]’s account may have experienced an activation error which caused his account to be locked until the error was resolved. Mr. [redacted]’s account is currently active and in use, we have applied a $15.00 credit for the inconvenience this caused him.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

Review: Phone is not operating on the 4G-LTE as advertised. Purchased 10/14/13 - on 10/17/13 reported problem to cricket, Phone Priced@ $599.00. not functional blacks out while on call freeze up/ need to take battery off to reboot phone. Store of purchase unable to trade the defective phone for new one. I am discouraged, not satisfied with their customer service for such an expensive phone. I cannot believe this has happened. Please help!Desired Settlement: New Phone without the restocking fees for the old and no activation fee for the replacement new phone. BLACK one this time. Option 2 - I will take a FULL refund for all the items purchased.Phone,Cases fees and first month of service.ENTIRE balance paid...Thank you

Business

Response:

October 31, 2013

Review: On august 7th 2014 I received an automatic text from the auto pay saying my bill of 73 dol ars was dueon august 9th 2014 . On august 9th 2014 I received another automatic text from the same number stating my check was returned for insufficient funds. Being after my bank closed for the day I just paid from another account to avoid interruption of service. When I called I was informed that I was being charged an additional 25.00 fee for the return check. So a total of 98 was debited from my other account t. After paying I never received a confirmation text stating it was paid as I usually do. When called cricket has no knowledge of this payment. On monday first thing I called my bank to find out why I had a returned check for the original amount. My account was never charged on the 9th by this company nor were there any attempts to collect from this account. Therefore there is no return check fee. On sunday 8/10/14 I received a text from cricket saying my bill is due upon calling today there is still no knowledge of this payment even though I have a statement from my bank and a confirmation number showing otherwise. Every time I call I am transferred to multiple agents in multiple departments saying they are not responsible. This is the second time I have had money "lost" by their company. SoDesired Settlement: I would like my account to reflect the payment plus the 25.00 return check returned since there was never a returned check. I would also like an apology and some kind of reimbursement for my stress and aggervation for what looks like someone on there end pocketed/stole 98 dollars from my account

Business

Response:

August

22, 2014

Review: I purchased 2 $25 credits for a cricket phone at [redacted] on [redacted] because someone asked me to pay their phone bill and he had a cricket go phone. I asked the lady if I could pay the phone bill and she told me I had to purchase credits for the cricket phone. I asked how would the customer know how that the credits were available, the clerk explained that the customer would have to enter a PIN provided on the receipt and that the phone would have the minutes added to the phone. Well come to find out, I contacted the Cricket service the phone in question is different and requires a PIN which the Cricket phone holder did not have and I could not use the PIN # on the received. Inquired as to whether there was some way the credit could be transferred to the phone in question, and received a negative reply. I contacted the Cricket wireless and was informed that I would have to return to the retailer and request a refund. Contacted the store at [redacted] and was informed that they do not give refunds. So I asked the clerk did she mean that I was out of $52.50 and she stated "yes". .I asked her for the number of the regional store. I called [redacted] and the operator. and she left a message with the manager. The manager called and spoke to my husband and said that she would call us back. As of this day, I haven't heard from Cricket or [redacted]. I would like the funds refunded to my account or I would like a check in the amount of $52.50.The receipt states that you must use the PIN within. I can provide a printed copy of the receipt for the pin and the transaction [redacted].Desired Settlement: I would like a check in the amount of $52.50 or the fund reimbursed to my checking account.

Business

Response:

July 25, 2013

Review: I was highly misled on financing a phone from Cricket Wireless Metro Center location. I was told that upon approval my payments would be 50.00 every two weeks and that I would have my phone paid off in 6 months. I found out this was wrong when I called progressive to find out why I am still owing a large amount on my phone. I spoke with representative and she states I would have an early buyout on 990 for the finance bill on 600 worth of merchandise. I want this issue corrected and compensated for this misleading sale.Desired Settlement: I want the difference covered by Cricket Wireless!!!

Business

Response:

May

13, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted]

regarding device leasing. In her complaint, Ms. [redacted] states that she was misled

when financing a phone from Cricket. She states that she was told her payment

would be $50.00 every two weeks for six months. Ms. [redacted] states that she called

Progressive to inquire about her balance but they told her she would need to

pay $990.00 for an early buyout for her $600.00 device. Ms. [redacted] requests compensation

for her purchase and for her balance to be corrected.

We

apologize to Ms. [redacted] for any inconvenience or poor service she felt she

received.

Cricket’s

device leasing program is offered through Progressive Finance, LLC. The device

leasing program allows customers to pay for their phone and accessories over a

period of time, rather than being required to pay for the entire cost at the

time of activation. When a customer decides to lease their device their initial

payment will include 10% of the lease amount for any device and/or accessory,

plus the cost for Cricket service and any fee costs.

Cricket

is unable to assist Ms. [redacted] with any inquires pertaining to her lease terms

because the lease agreement is with Progressive Finance, LLC and not with

Cricket. We recommend that Ms. [redacted] contact Progressive Finance, LLC directly

to discuss her lease terms, account balance etc. She can reach their customer

service department at 1-877-898-1970.

We

thank Ms. [redacted] for her communication and we trust this explanation resolves

her complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I disagree with Cricket not accepting responsibility of explaining the loan payments when I asked about the financing prior to doing so. This is very misleading and they need to be held responsible for disclosing the wrong information.

Business

Response:

May

16, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a rejection filed by [redacted]

regarding device leasing. In her rejection, Ms. [redacted] states that she

disagrees with Cricket not accepting responsibility of explaining the loan

payments when she asked about the financing program. She feels it is very

misleading and is asking that Cricket be held responsible for not disclosing

the correct information.

We

apologize to Ms. [redacted] for any inconvenience or poor service she felt she

received. As previously explained, Cricket’s device leasing program is offered

through Progressive Finance, LLC. Cricket is not at liberty to discuss Ms.

[redacted]’s lease terms, as this information is not made available to us. We

recommend that Ms. [redacted] contact Progressive Finance, LLC directly to discuss

her lease terms, account balance etc. She can reach their customer service

department at 1-877-898-1970.

We

thank Ms. [redacted] for her communication and we trust this explanation closes her

complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: I purchased a samsung galaxy 4 one year ago for $600 from Cricket wireless. Well actually I ended up buying it for twice that much due to the fact that when I signed up I was not verbally told if I didn't pay the phone off in one months time than the cost would be double. When I asked about it I was told it was written in my 20 page contract somewhere. Now I find out that cricket merged with At&t a few months ago and anyone who purchased a phone from them before the merge is considered "in the old network" and will have to buy a new phone by March 2014. They will let you trade in your old phone and give you a tiny fraction of what you paid for it towards the purchase of another phone. So even though my phone is only a year old...I will have to pay several hundred dollars for another phone! I called the cricket headquarters to confirm what I was told in the store and sure enough its true. I asked exactly when they were planning to let their customers know of this change and was told they were in the process of sending out letters. They are right out stealing from their customers!I will not be purchasing another phone from them needless to say! I cannot believe they can get away with this. Why should the customers be punished for the company merging. If the "old" phones are not compatible with the new service than they should be replaced at no charge, or at least phones purchased within the past year or two. I will be switching networks before March. I will not do service with a company that steals from their clients.Desired Settlement: I think its only right that the company either replace my phone with the same type of phone that will work in the new network at no cost to me. Or refund me all or some of the money I paid them for the phone including the insurance I have been paying for every month which now is pointless.

Business

Response:

November 19, 2014Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to her Cricket CDMA device not being compatible with Cricket’s new GSM network. In her complaint, Ms. [redacted] claims she was not told about the merger and purchased a CDMA device a year ago. Ms. [redacted] would like Cricket to replace her CDMA device with a device compatible with the new GSM network or a refund for the device and her insurance premiums.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

On July 12 2013, it was announced publicly that AT&T intended to purchase Leap Wireless International (Cricket). The transaction was subject to review by the Federal Communications Commission (FCC) and the Department of Justice (DOJ) as well as other routine closing conditions. Until the transaction was approved and filings complete on March 13, 2014 we remained competitors with AT&T. Upon completion of the acquisition, we notified our customers of the upcoming changes and although the financial transaction for our merger is complete, we still have a lot of work to do in order to combine our brands. We will be upgrading our CDMA network to a 4G LTE GSM network and expect to stop offering CDMA wireless service in most areas as early as March 2015.

As a current Cricket customer, there is nothing that Ms. [redacted] needs to do right now. Ms. [redacted]’ phone and phone number will continue to work and her monthly rates will remain the same. We are unable to provide a replacement phone that is compatible with Cricket’s new GSM network. There will be ongoing promotions, incentives and phone trade-in options for Ms. [redacted] if she chooses to activate service on Cricket’s new network. We ask that she visit the nearest Cricket store for additional information.

We thank Ms. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[First off it would be nice if I was called by MY name instead of by multiple other people's names in one letter! Its clear the company sent is some kind of automatic response and my complaint was not taken seriously. I do not feel that I should have to purchase another phone when I just purchased my current one a year ago. I've also been paying insurance this past year and was told that I couldn't use that as a deductible to replace my phone for one in the current network so what was the point in paying for insurance all this time? My phone should be replaced for one in the "current network" at no charge or by using my insurance deductible . I should not have to pay for another phone. And stating that I can trade my "old" one in for payment towards another one is not acceptable considering the trade in value is less than $100 and a new one cost over $500.

Regards,

Review: I went to make a bridge payment, I always go to the same store,every month there are different employees ,my charges are the same until 1/10/14 , employee never seen before tells me if I have cash to pay my bill , I say I want to use my visa debit card , he says well if you use your card 2$dollars I will be charged ,but if I use cash no charge, I said this has never been ,he said its been like this for several months.I called my provider,they said that was not a charge I should pay.so I cancelled my visa ,and have to pay 5 dollars more + 2 because I did not want to have this person steal anymoreDesired Settlement: 7 dollars

Business

Response:

January 23, 2014

Review: I purchased Cricket to lower my phone service costs on 9/14/13.I was required to fill out an extensive credit check for a prepaid service and a phone I was paying cash for, the total cost of $91. On 9/16, I attempted to return the phone as I was unable to get ANY service in my apartment. The rep made excuses as to why she couldn't take my return as well as telling me I would be required to pay a $35 restocking fee on the phone (a $15 return on the $91 I'd paid them for getting NO service). I phoned their customer service line, spent nearly 2 hours on the phone (my [redacted] phone) and was ultimately referred back to their corporate store. Today (9/27) I attempted to return the phone to the corporate store I was referred to. They advised me that I would have to take the return back to the store I purchased it from. At that point, I told them I would NOT deal with the other store, told them to keep the phone, and left it on their counter as I walked out. I've just spent ANOTHER 30 minutes on the phone with their "customer service" trying to make sure they don't take a dime out of my checking account.Desired Settlement: I realize I am not eligible to have any of the monthly fee refunded (even though I didn't use it). I would, however, like to have the cost of the phone refunded IN FULL!

Business

Response:

October 11, 2013

Review: they take my flex bucket fund. I was saving 29.00 this said that this was only to be use on music my phone can't get the device this said I can use this games text this already have. they take this matter for granted I want my 29. back in my bucket account or refund. my mail thank you if any question please free free call me a [redacted] any time. have a good day!Desired Settlement: to whom this may concern, am a customer of this company am I made my payments monthly to cricket. they gave a 35.00 monthly plan. plus tax. of 38.00 monthly. they was put a 5.00 charge on my bill every. I understand why my bill 43.oo of month for 6m0s. I did'nt tell them to put ringback tunes on my phone I can't not get the device on this phone put this company kept put on a 5.oo fee. and my was only 38.00. I want back 6mos. 5.oo fee back they either credit it. this. saving flex 29.00 they.

Business

Response:

April 15, 2014

Review: I am a current AIO Wireless/Cricket Customer. As a customer I was trying to get my number ported but was told that wasn't possible because my account was suspended. I then asked if the credit I had on my account in the amount of a little over $17 could be used to reactivate my service for a short time so I could port my number and was told know as thats not how they operate. I then asked if I could get a refund for the amount of the credit and was told know. Even though I overpaid my account I can't get a refund which I think is highly unfair. Why should they get to keep my overpaid service charges if I am unable to get anything out of it?Desired Settlement: I would like the ability for my number to be ported to the carrier of my choice or a refund for the amount of the credit on my account.

Business

Response:

August

15, 2014

Revdex.com

Review: went to the store to make a payment and was told by [redacted], a store representative, that cricket wont allow me to make a payment for my service unless I bought a new phone and pay for first month of service and activation fees, the representative went on to tell me that past this month my service would be disconnected unless I changes the phone and services at that time, I ended up getting a less quality phone than the one I had before now I was charged over 110.00 to purchase the new phone and switch over the new network they started I am very unsatisfied with the service and the quality of phone they gave me and I was never notified before by cricket of any changes being made to their service at allDesired Settlement: I want a full refund for the cost of the new phone a free month of service and a phone of comparable features or better as my old phone since it has features that meet my handicap needs with my vision

Business

Response:

September

30, 2014

Revdex.com

Review: I had Cricket since 2009 with a few issues like not do great service, but stayed for the price. I recently moved to [redacted], which according to their website s am area if coverage. I paid my bill June 3rd, 2013 because it was due June 6th, 2013. On the 7th of June cricket switched me to a distorter plan which I couldn't make outgoing calls. I called and questioned it and the woman I talked to said I couldn't use ANY features, but still just got some paying 46 dollars. Pretty much it's a plan that's NOT a plan. I told get just to cancel since I'd i'm IN for another month, they said no problem. My refund will be in my account in 24-48 hours. The refund never came and now they refuse to refund my money at all.Desired Settlement: I just want my 46 dollars back since I received no services

Business

Response:

June 20, 2013

Review: I have been without a phone this entire time since March 13th the phones have never worked trying to get customer service on the phone they have repeatedly hung up on me and escalated many times but never fix the problem. they will not tell me where my new phone is they will tell me it shipped but will not give me any information about that I've paid for the service are ready and I am almost out of itDesired Settlement: I want both lines of service that I paid for upfront extended out for the amount I paid for the month and I want the ZTE source actually sent to me

Business

Response:

April 21, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she

has been without a phone since March 13, 2014. She states that her phones have

not worked and she has contacted customer service to fix the problem but she

has been hung up on repeatedly. Ms. [redacted] states that Cricket will not tell

her where her new phone is. They will tell her it’s shipped, but cannot provide

any details. Ms. [redacted] is requesting that the service is extended for both of

her lines, since she has not been able to use the service. Additionally, she is

requesting that the replacement ZTE Source is sent to her.

We apologize to Ms. [redacted] for any inconvenience or poor service she

felt she received. Cricket strives to provide excellent customer service and we

regret when that high standard is not met.

Our records show that a technical support ticket was submitted for the

activation error and phone number porting request. A technical support

specialist spoke with Ms. [redacted] on March 17, 2014 to confirm the port request

was complete, and she advised us that the phone was also freezing. A replacement request was submitted on March

27, 2014 and on March 31, 2014 a replacement was shipped to [redacted] via UPS tracking #[redacted] The device

that was shipped to Ms. [redacted] was activated on her account #[redacted] on

March 31, 2014.

Our records show that Ms. [redacted] ported her phone number from Cricket

to another provider on April 11, 2014. In her complaint she references a second

line of service, but we were not able to find another active account in her

name. If she has any additional questions or concerns, we ask that she contact

Cricket customer service at [redacted]

We thank Ms. [redacted] for her communication and trust that this explanation

properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

Review: I received a ZTE Z500 Phone for a Cricket Phone dealer in the [redacted] back in June 2012, I did not buy a maintenance Plan because I did not plan to have the service for long. (a few months). As it turned I I had to keep this service because of the cost of a regular carrier. I have been having problems with this phone from day one. I have gone back and forth to the store of purchase only to be told that they could only look at the phone and possibly reset it, nothing more. Also there are no records recorded from the store of purchase when there should be. I have been experiencing slow response using internet or call response. I have called the corporate number to have them assist me only to get the same type of assistance. Recently (Sunday, October 27), I called to complain about my internet connection not working (Call # 4 within the last 30 days) and I was told a Advance tier technician would call me within sometime that afternoon (10/27/2013). Every time I have called I got a run around. I called later that after noon and was told someone would call me within 48 hrs, well 48 hrs turned into 120 hrs or 5 days. I had to call them back because they called me on my cell phone which is the defective phone. I called them and I was told someone would call me back in 2 hour. The problem is the phone was damaged goods, I can not load anything programs on the phone due to lack of space and the internet is quirky sometimes it works sometimes it doesn't. I'm paying my money and I get very poor customer service.Desired Settlement: I would like another phone and 2 monthes credit for time lost and the discourteous customer service.

Business

Response:

November 5, 2013

Review: My cousin [redacted] signed up for cricket wireless before I gave him the referral link.when [redacted] signed up for cricket service he told them my name [redacted] and I referred [redacted] called customer service and they all told him that he could still get the 25 credit even after he signed up for cricket service. Corporate told me to do it online. Everybody at customer service told me and [redacted] said he could still credit after [redacted] activated service. I got an email April 1 2014 telling me [redacted] not eligible for the 25 credit. It gives me a link to how refer a friend works. Everybody in customer lied to me. They all told me [redacted] could still get the credit. I got an email on April 1 2014 telling me [redacted] not eligible since his service was activated before I sent him the refer a friend link. I still got that email and can send it to you if you want me to. [redacted] number is [redacted]. My number [redacted].Desired Settlement: I just want [redacted] and me [redacted] get the 25 credit we deserve. Everybody lied to me about how the refer a friend program works. If both [redacted] and me [redacted] don't get the 25 credit that we should get we will cancel service with cricket and go somewhere else. Thanks [redacted]

Business

Response:

April 7, 2014

Review: Purchased cell phone at recommendation of sales clerk paid approx 119.00 for phone and accessories. Took phone home and after 1 day tried to return it because the speaker would not work. Sales clerk advised me that he could not take the phone back without charging me a $30.00 restocking fee. He then told me that I would have to make a claim with the phones manufacturer. So I called the manufacturer. After being placed in a long call cue and being disconnected several times, finally someone answered the phone and then again hung up on me. Not only that, for par of the time since owning the phone no calls could be made to or from the phone. I would like my money back. I've had service with this company for several years. But recently the customer service has been terrible.Desired Settlement: Refund of my money.

Business

Response:

June 23, 2014

Review: Service is no longer active. Payment was sent via online payment (though personal bank account) by mistake for $160.00, both myself and [redacted] have attempted to retrieve this payment made in error with no success. We just keep getting the run around. This was not their mistake originally but now they have $160 and are not returning...We have contact their payment line #[redacted] and were then directed to billing services which proved unsuccessful. I then went into a branch in [redacted] with no luck. We have also sent the below letter: June 11, 2013 Cricket Communications[redacted]Re: [redacted]To Whom It May Concern:This letter is in reference to our mutual customer, [redacted], who uses our Online Banking Services to pay bills online.[redacted] established Cricket Communications as a payee and scheduled a payment of $160.00. This payment was remitted to you electronically.-This payment was-senlin error to_a closed account. Please return the payment as so on as_possible. Electronic File Trace Number: [redacted]Remit Account Number: [redacted]Payment Date: June 11, 2013 Payment Amount: $160.00 Thank you for your assistance and cooperation with this matter. If you have any questions or require additional information, please contact us at the number listed below and reference case number [redacted].Sincerely,[redacted] .,_Payment Processing Center[redacted]Desired Settlement: Just want my $160 back

Business

Response:

June 28, 2013

Review: I was told I could use my iphone with cricket wireless and I could use my current phone number, I put in my iem number and they choose my sim card that would be compatable with my phone. They told me all I would have to do was activate the sim card online and insert it into my phone. I did that when I received the sim card, they ported my number to cricket from verizon and when I tried to power up my cell my phone would not work. I have been on the phone with cricket support, verizon support and apple support, none of which could help me. My cell service was interupted for over 36 hours when I went to walmart to have the Lady there help me port my number back to verizon. I lost over 8 hours at work and this is my only phone number so it is also a work phone, I am a LMT and know of at least two massages I missed out on. Cricket wireless knew they could not connect with my cell phone and sold me a service I could not use.Desired Settlement: A refund or a lawyer to help me

Business

Response:

July

29, 2014

Revdex.com