Cricket Communications Inc

Review: hi, I ordered a cell phone on line dec 16 13, I was sent overnite ups, I wasnt home so ups took it back to the warehouse I found out I could get the phone cheaper if I went to a cricket store & I wouldn't have to pay nothing but the differencein the plan plus the phone which was $47.66 , so I refused the phone I ordered on line & the ups man took it back which cost $80.oo & some change I bought the upgraded phone on the 18th of dec 2013 I refused the on line phone 18th of dec also i've called 4 times & transfered to their sales dept. which a recording comes on & says there's no sales people available at the time I seriously don't think they have a sales dept. because i've never talked to anyone plus I was told it takes 3 business days to get a refund it's been 3 wks & I still have not talked to anyone or received my refund plus I e mailed them & haven't received a reply about my refundDesired Settlement: I want my monies returned

Business

Response:

January 13, 2014

Revdex.com

Online Complaint

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states she purchased a phone online December 16, 2013. She found that she could purchase the phone at a lower price in a store, so she refused the delivery for her online order. UPS returned the phone to the warehouse and Ms. [redacted] purchased the phone at a Cricket store. She states that she refused the delivery on December 18, 2013. She was told her refund for take 3 business days to process but it has now been 3 weeks. She has made several attempts to contact Cricket but she cannot get through to the sales department. Ms. [redacted] is requesting a refund for the returned order.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Our records show that Ms. [redacted]’s order was delivered to Cricket’s warehouse on December 23, 2013 as confirmed by the UPS tracking number [redacted]. ** stated in our return policy ([redacted], refunds may take up to 30 days from the date of receipt.

A refund for $84.02 was issued to Ms. [redacted]’s Visa card ending in [redacted] on January 9, 2014. The confirmation number is [redacted] and it can take 3-5 business days to process. We ask that she contact our payment processing center at ###-###-####, if she has not received this refund.

We thank Ms. [redacted] for her communication and trust that this explanation brings her complaint to a successful close.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I'm so sorry I meant to e-mail you to let you know I received my refund ,

Review: On May 30, 2014, I went to a authorized Cricket dealer to purchase a new phone and switch to their new 4G network. I specifically asked the salespeople if tethering was available and they replied "Yes." once the sale was finalized and I tried to tether my internet which I am not allowed to do, I went back to the store and was told "Oh, no we don't offer that now." I mentioned that they said that I could a few days ago and I was told oh it was a mistake cause its not allowed. I called cricket's support number and was told tethering is against their policy and that there waS nothing to do. Also, I was charged an activation fee for migrating my account which the website says there are no activatiion fees associated with switching to the new service but I was charged $25 activation fees on each of my 2 phones. The support line says it was associated with the new phones which the website said nothing about. You have to buy a new phone to switch to 4G cause they take sim cards and the old phones don't. I need tethering for my online schooling that is why I specifically asked if it was available. Now out of $382 I spent I will only receive $208 back to purchase new phones from a carrier that has tethering. That's unfair especially since I was a loyal cricket customer for over 8 years. They won't even turn my old 3g service back on because they are trying to do away with it for the new network. So I can not recover any of the service fees because they do not give refunds.Desired Settlement: I would like all my monies refunded since they defrauded me in their service terms and fees and not having the ability to tether internet like the salesperson said I could.

Business

Response:

June 19, 2014

Review: I applied for the life line credit based on my reduced lunch that my daughter is on as well as my disability. Every month they find another reason to take the credit away and I have to drive 80 miles round trip to the store to get it straighten out because the customer service people say they can not do it. The first month they said someone was using my address so they took it off my account even though I had proof of residency with me and it was noted in the computer, second, third and fourth month I have had to drive the 80 mile round trip to do the household budget not once but all three months, this month when I got notice for the payment due in September I was told yet again I was going to have to do that round trip to again fill out the household budget. This is ridiculous. I have had this companies cell phone service for at least the last five years. I am tired of the fact that they keep taking the discount away and causing me gas and time to keep redoing everything they have asked. They need to get it right and quit jacking with people.Desired Settlement: I want the discount applied to my account and for them to quit hassling us with it every month. I also feel that since they keep hassling us that they should also reimburse us the gas money it is taking to drive up to their store to get what they request done monthly (that is another $10).

Business

Response:

August 14, 2014

Revdex.com

Review: WHEN MY DAUGHTER AND I WALKED INTO THE STORE WE WAITED FOR A WHILE FOR SOMEONE TO HELP US, THEN WHEN THE YOUNG WOMEN CAME TO HELP US HER ATTITUDE WAS REAL SHORT AND SNAPPY, I HAVE BEEN A CRICKET CUSTOMER FOR OVER 11 YEARS NOW AND I DO NOT APPRECIATE HOW WE WERE TREATED NUMBER ONE, I TOLD HER IT WAS MY CHILDS BIRTHDAY AND SHE WANTED A PHONE DO SHE HAVE ANY PHONES SHE CAN OFFER US AT A REASONABLE RATE AND IF THERE WERE ANY PHONES ON SALE SHE SAID NO, I ASKED HER IF THEY HAVE ANY REASONABLE FAMILY PLANS SHE SAID NO, WHEN I SAW I WAS GETTING NO WHERE WITH THE BUSINESS I LEFT AND CHANGED TO ANOTHER CARRIER.Desired Settlement: WITH ME BEING A CUSTOMER FOR SO LONG HOW CAN YOU GO INTO AND STORE AND AN AGENT TREAT YOU LIKE YOU ARE BENEATH THEM.

Business

Response:

September,

18, 2014

Revdex.com

Review: I was told that I would receive the Lifeline discount several of times from the representatives at the various stores in [redacted]. I literally returned to the store to re-file the paper work 3 times, because the reps. did not provide me with the correct information & they did not submit my paperwork. The last time I went into their new store location on [redacted], the store manager ([redacted]) assured me (she said my account would be adjusted immediately, & that for the inconvenience she would apply additional credits. I asked her to send me an email to confirm what she stated to me & she did not follow her commitments or returning the numerous phone calls I left for her regarding these matters), that I would not have a bill due until September of 2013, to account for the credits that I would receive on my account because I was being charged improperly (not getting the credits for the months of Lifeline service I should have received). Furthermore, I went to the store about 3-4 weeks ago because my phone completely stopped working & I was charged $20 fee for a phone replacement. My phone was not even 6 months old, customers should not ever be charged for a warranty issue, and I was charged for this. I should have been offered a temporary phone replacement, while I was waiting for my new phone to arrive, but I wound up being without cell phone service for several of days. I finally spoke with a manager at another store and she did not accommodate me in anyway. She was actually rude & disrespectful towards me. She had said to me that I should not have applied for the Lifeline discount because I owned my own company. She has no idea what my income is, and her statement was very inappropriate. I have provided the necessary papers (my taxes with my earnings) for Lifeline 3 times, yet Cricket did not get it taken care of for me. The service that I have received has been inadequate too many times. They have not honored their words/commitments or returned my calls when I have left messages.Desired Settlement: I should be given 3 months of credit worth $105 plus taxes (as I was told I would) and a $20 for the warranty cell phone replacement immediately. This next part will be a continuation from the previous complaint because I ran out of room:Their service has been extremely unprofessional. When I have called their 800 number to resolve matters, I have been put on hold excessively. When I finally got to speak to a customer service rep., the issues were not resolved (the reps were not from the US.

Business

Response:

July 9, 2013

Review: This is SUPPOSED to be a company that offers UNLIMITED TALK AND TEXT, you get "X" amount of data for a set price. My daughter and I have them, her phone bill is paid 9 days EARLY, they classed her account as FRAUD and shut her phone off! I was told by a SUPERVISOR, [redacted], that she VIOLATED her contract, for TO much usage of TALK & TEXT on an UNLIMITED Plan! Catch phrase, CONTRACT, they are a NO CONTRACT Carrier! [redacted] also stated he could not tell me how it was violated, when there is NO set MINUTES of usage, nor would he give me Corp info.He could re-instate her service if $40.00 was paid again, the amount of her bill! FRAUD!!!!!!!!!!!!Desired Settlement: Cost of paid in advance bill of $40.00 and the cost to change to a different cell phone carrier.

Business

Response:

June 24, 2014

Review: I was unaware that Cricket was bought by AT&T and that my plan was changed. I went in to purchase a new phone and was told that I have to "migrate" over to the new service. If I wanted to jeep the same price of plan I would need to buy 5 new phones and add an additional line to my service plan. Needless to say I declined and have in the same 12 hour period obtained new service with a different company. My bill was due yesterday and I called customer care and requested my money back, I was informed that because of the "terms & conditions" that I was not going to get my money back. I feel that they owe me atleast part of my money because I was not informed of any changes so that I could make an informed decision.Desired Settlement: I just want my money back

Business

Response:

September,

26, 2014

Revdex.com

Review: I am having an issue with Cricket Communications. I made a payment on Sept. 15 and my cell phone service was turned off due to nonpayment on Sept. 17. I sent them a screen shot of my bank account statement clearly showing them that the payment was made and it was taken out of my account. I received an email stating that I should contact [redacted]. I contacted [redacted] and they stated that they are only responsible for online and over the phone payments.Desired Settlement: I would like for the payment to be taken care of for the month. I paid the bill. Cricket and [redacted] are not trying to assist me solving the problem.

Business

Response:

September 30, 2013

Review: This Cricket ZTE Score was a present to me. I tried to go to Cricket to get their insurance but I was denied due to the phone not being purchased from them. for the last month, I have been having issuses with the charging port. I took the phone to Cricket, thinking it was the battery, they told me they stop selling the phone due the the known problems with the charging port along with other issues. They referred me to the manufacture which told me that the phone was purchased in 2/2012 and it's now 6/2013 the phone is 4 months out of warranty. I am very disappointed that because I feel like I have been cheated out of a replacement just because my phone somehow lasted 4 months past the "warranty". My gripe is SINCE thet company was aware that there was multiple issues with the phone, why didn't they issue a recall on the product. Now I have to ourchase another phone, dispite me just getting this one last year. Also when speaking to the manufacture, I said I felt they were wrong and I would refer this to the Revdex.com, the supervisor said I mention "Legal actions and I can no longer speak to you and ended the call". How rude is that? I wasn't mean or anything, just me say the Revdex.com, she ends the call.Desired Settlement: I would like to get a replacement phone.

Business

Response:

June 24, 2013

Review: Hello, I'm trying to get an answer to a question on my Cricket account. My wife and I both ordered phones off Cricket.com and when we received my wife's phone we tried to activate it. When we received an agent on the line they advised us that our account is locked and they would submit a request to have it unlocked and it would take 24hrs for a call back. From what I remember this was at least on Friday when I first started calling. No one has called me at this time and we have a phone that we can't use and no one that answers my question on why my account is locked. since My phone was ordered later it is pending shipment and they have taken my money for the order but I have not received anything at this time.Desired Settlement: All I want to know why my account is locked, how we can fix this, when I will receive my phone, and more importantly when my wife can start using her phone. They have offered a time with out service credit for my account. However, I feel that they should waive the activation fees for both phone when they are ready to activate them.

Business

Response:

September 25, 2013

Review: I was lead to believe the Nokia Lumia 630 is 4G compatible, yet it is a 3G phone with Windows 8.1 OS. It states on Cricket's website that the Nokia Lumia 630 is 4G compatible. I contacted Nokia and the Lumia 630 is a 3G phone. 3G is 3G and 4G is 4G. At the Nokia site they show nothing of the Nokia Lumia 3G phone being 4G compatible, but Cricket's site does. I contacted Cricket via Chat and got turned every which way as the Person or Robot said that information is not listed on their system. I stated it is listed on mycricket.com! I have the transcript. Also I lost my P.U.C. LifeLine by going to this 3G phone yet was signed up for the GSM 4G Network. I was not really afforded the information regarding the loss of my LifeLine which defrayed my phone cost by $13.50 per month. I was told in another Chat session that I could go to auto pay and save $5.00, that is a far cry from $13.50 and me being on a fixed income, that is way below the Federal Poverty Level. My main question was avoided and never really got a clear and concise answer about why after all these years with Cricket and having my LifeLine since day one with them, it is taken away via a 3G Phone upgrade and keeping the same number. I applied with the Portland, Oregon P.U.C. and was approved, a few days later I received another letter from the P.U.C. stating I was denied my LifeLine Credit because Cricket doesn't honor it with the GSM 4G plan. I have a 3G phone with a 4G plan. I believe, oh I almost forgot, Cricket, AKA Leap Wireless International Inc. was to merge with [redacted], AKA AT&T, that is what was stated on the Cricket site for some time. Then I find out AT&T bought out Leap Wireless International Inc., AKA Cricket and kept the Cricket name. First of all I believe Leap / Cricket / [redacted] / AT&T might be false advertising and running a bit of Consumer deception. I have transcripts from both chats and they will probably amuse some members of the Revdex.com. If you would like copies of the Chat sessions, just ask and I can attach to a email.Desired Settlement: I would like to own the Nokia Lumia 630 3G phone that is 4G compatible. (No such animal.) Also I would like to speak with the person that I had my first Chat session with. I believe it was a Robot that was dazed and confused. I would also like to see Cricket have an up to date system for the employee's that handle Chat sessions. Bad information when a Consumer is told, "I don't have that information in my system." Question is, why not?

Business

Response:

November 4, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a device exchange. In his complaint, Mr. [redacted] states that he was lead to believe that his newly acquired Nokia Lumia 630 was 4G compatible. Nevertheless, he claims the device is a 3G. Mr. [redacted] contacted Cricket via chat; he claims he was told by a person or robot, that the information was not noted on the system. In addition, he states that he lost his Lifeline discount once he signed up for the new Cricket service. Even though, his application was approved by the Oregon PUC and later was denied because the new Cricket does not offer Lifeline. Mr. [redacted] is requesting to own the Nokia Lumia 630 that is 4G compatible and he would like Cricket to keep its systems updated so the employees can handle chat sessions efficiently.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We forwarded Mr. [redacted]’s concern to the local Operations Manager for proper system training.

After reviewing Mr. [redacted]’s account, our records indicate that his Nokia Lumia is a 4G compatible device as shown in our Cricket website located at: www.cricketwireless.com/shop/smartphones/nokia-lumia-630-cyan.html. At this website, Mr. [redacted] can find details on the different service plans that include more 4G LTE speeds.

Regarding Mr. [redacted]’s Lifeline benefit, the new Cricket is not authorized by the FCC to provide the benefit to GSM network customers at this time. However, we have applied a $40.00 one-time courtesy credit to Mr. [redacted] as a thank you for his loyalty with Cricket.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S. Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did further investigating of the Nokia Lumia 630, which is not Nokia, but is soon to be called a Windows Phone since Microsoft bought Nokia out last year. I went to the Nokia/Microsoft site and requested certain information about the Nokia Lumia 630. I asked if the 630 3G phone is 4G compatible? I did not get an answer so I asked a shortened up version of my original question and still did not get an answer. I went through Microsoft Mobile Devices Support, nothing on 3G with 4G compatibility. It was a simple question, "Is the Nokia Lumia 630 4G compatible?" I went to support articles, nothing. I went to Nokia Discussions and nothing. And the reply you received from Cricket Corporate Customer Relations it states, "our records indicate that his Nokia Lumia is a 4G compatible device shown in our Cricket website. I know that and that is part of my complaint. Nowhere else can I get the Nokia Lumia 630 3G phone validated as being 4G compatible, even the manufacturer which is Microsoft now. The only place this is stated is on the Cricket website. Then the statement, "We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received." I can prove it was poor. And to offer a $40.00 credit for loyalty, there is something not right with that. I don't feel comfortable with the response to my complaint along with some of the wording used, as in "poor service he felt he received". It was poor service I did receive, I didn't feel I received poor service, I did receive poor service. On top of everything else, nowhere in the box, the Nokia Lumia 630 arrived in says anything about it being 4G compatible. I don't know what to do at this point and would like to ask for help with this issue. I thank you in advance.

Review: on 6-23-14 I got a phone since CRICKET was forcing every one over and forcing new phones (4G)...well

on 7/18/14 a worker by the name [redacted] threatned to call the cops on me when I was the phone with 1800cricket

( I called 1800cricket from the store at [redacted]reenwood village co 80112)

because my phone was always trying to call 911 and I wanted a new phone, and she said no..... I also told them, hade to either have my phone off or babysit it bc itd

make a beep sound and say its calling 911. THEY REFUSED to get me new phone and said I had to get a REFERB phone..OH ALSO I HAVE INS ON MY PHONE lets not forget this.

and instead rebooted my phone. ALSO when I got the 'smart phone' on 6/23/14 I believe it was sean who sold me the phone, and he said the billing date was changing too.

I said this is an issue bc I get paid the 29th of every month and ill always be getting shut off for about

a week every month. He said this will not be an issue, and for me NOT to worry.

WELL GUESS WHAT? lol they shut me off today and they refuse to fix this issue now. On also I reported this to 7news too.

I want them to give me a brand new phone NOT A REFERB phone, and also get paid back for the lost time of service they have caused me to use

and stress because I have boss and DRS who now CANT call me.

Can some please help me?!? I would say call me at ###-###-#### but they shut me off and this has become a huge issue with a lot of things. PLEASE can some one help me??

-[redacted]

ps I tried filling out the complaint form on ur site, but something was wrong and wouldn't let it send, that's why I am sending this email.

I SAW A TYPE O..I PAID 140.25 CASH

[redacted] co 80122

###-###-#### (c)Desired Settlement: Unspecified

Business

Response:

September

2, 2014

Revdex.com

Review: To whom it may concern, I hope you have been forwarded the appropriate legitimate information regarding my concerns and complaint against Cricket Communications. I have continually attempted to voice my concerns within the service areas where I live, which is the state of Colorado and have been unsuccessful. Please contact me by mail after reviewing my initial complaint to the address listed below. Sincerely, [redacted]Desired Settlement: Please contact me by mail after reviewing my initial complaint to the address listed

Business

Response:

January 8, 2014

Review: I am reporting an issue with Cricket double charging me on my June bill for a payment which I made on June 06, 2014 in the amount of $50 and then an additional payment was made on June 12th in the amount of $20 which was the actual payment due for June. In addition to the $70 already paid, I made another advance payment for July/August cycle of $60 and have confirmation of all payments made. This payment was not applied to my account and my services are interrupted. I went into the Cricket store to show confirmation of my payments and was told I needed to speak with customer service. I called customer service several times and was told a case had to be created which has caused even futher frustration and my service has still not been restored. I should not have to go without my service because of a mistake that was made by Cricket updating the billing system and merging with another company. If an investigation needs to be conducted, they should restore my service based on the fact that I have text confirmation of the payments that were made by me. They refused repeatedly to restore my service, which is causing a serious issue with my job or family not being able to contact me. I have already spent my money for the service and I do not have the service.Desired Settlement: I am asking for a complete refund of my payments for month in advance charges. I plan to cancel this service and choose a different provider. I also want to be compensated for the huge inconvience this has caused me by not having phone service after I spent my money on it.

Business

Response:

July 29, 2014

Revdex.com

Review: Firstly, I was tricked into signing a bogus contract from a Cricket Wireless Representative, Telling me I was purchasing the phone. Then, After over-drafting my account 6 times and ruining me financially. The [redacted] representative referred me to a manager after stealing 600$ from me over the course of three months when the phone is not even worth that much. Then, The supervisor after arguing with me over the phone, tells me, that the account would be canceled if I paid them 300 dollars which I did through my bank and they said they never got the money!!!!!! After this complaint I will get copies of the money order to cricket wireless and [redacted]. After telling me to pay money which they "supposedly" never received in the amount of 300$ and that they would close the account. Which was a lie because they refused to me any proof that they would close the account after I paid them. Then, They repeated that they would close the account quote on quote "to shut me up." I am very frustrated!!!!!!!!!!! I can't afford to keep having them break into my bank accounts and steal all the money I own. HELP!Desired Settlement: 600 every bit of the money they stole from me I will return the phone I don't want it!!!!!!! I just want my money so I can survive!

Business

Response:

April 2, 2014

Review: I was in a Cricket Wireless store at [redacted] on August 12, 2013 requesting changes to my wireless modem plan. The owner/operator of the store, [redacted], made the wrong changes to my account. When I explained that I did not want those changes and asked that they be reversed [redacted] refused until I made payment for the incorrectly entered changes. When I refused to pay and requested that he call the corporate Cricket Wireless office for assistance in reversing them he began to publicly disparage me. He threatened to have me thrown out of the store. He also threatened to call the police on me. I moved to the side of the store, out of line, to call the corporate Cricket Wireless office. While on a call with the corporate office [redacted] emerged from the office threatening to call the cops on me again. He was yelling loudly and embarrassing me in front of other customers. I moved outside of the store and was informed by the corporate office that I did not need to pay for the erroneous changes. I am outraged that l would be treated so rudely because I refused to be swindled.Desired Settlement: I would like to see this store undergo customer service training. The treatment that I received there was despicable.

Business

Response:

August 22, 2013

Review: I[redacted] have been a Cricket wireless customer for over 4 years. I have always paid my bill on time in full even before it is due. I do not owe Cricket any money for unpaid service. Cricket has placed a block on my account, where I am not allowed to make any payments online, or over the phone, this is due to them making assumptions and linking my account to someone else's account that was disconnected. My son in-law paid a bill with a credit card for his sister back in September of 2013, and his sister terminated her service hours later for whatever reason. My son in-law called to get his money back since the service had not be established yet, and was told "No we don't refund payments" my son in-law then had the charges reversed, and money refunded through the credit card company. Since my son in-law previously used that same card to pay my bill Cricket has linked my account to that credit card, and this whole mess has nothing to do with my name, my account, or my credit. As I said before, I have no outstanding balance with Cricket, and my account is current, but Cricket refuses to remove the block on my account, so I am being penalized for a discrepancy from 6 months ago that has absolutely nothing to do with me. Called and Spoke to [redacted] in the disputes department who was rude, and even refused to give his Rep # when asked, even though he claimed to be a manager when asked to speak to one. Funny thing is that my Son-in-law has paid Cricket bills for others, and there is no block on anyone else's account, just mine, how is this possible. He even has accounts that are open with no problem. I am on [redacted], and can't afford home phone service, so my cell phone is all I have for emergencies, and communication. This is an unethical company practice!Desired Settlement: I just want the block removed off my account so I can just get back to normal. This is not my issue!

Business

Response:

March 24, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she has always paid her Cricket bill on time before her due date. She states that Cricket has put a block on her account that has prevented her from paying her bill online or over the phone. She believes this is due to the fact that Cricket has linked her account with a different account that has been disconnected. Ms. [redacted] requests that the block be removed from her account.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Our records indicate that a payment of $50.00 was denied on March 13, 2014 for Ms. [redacted]’s account. We are unable to determine why this transaction was denied or why there may be a hold on Ms. [redacted]’s payment. Ms. [redacted] will need to call our payment processor [redacted], for additional information as to why this transaction was denied and necessary steps for removing any blocks associated with her account. [redacted] can be reached directly at [redacted].

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Nothing was resolved, was given the run around again reguarding the block on the account. Spoke to [redacted] whom I was told to speak to directly, according to the response here, and she transferred me to [redacted] who just wanted to argue about the issue, and couldn't tell us how to resolve it. I am appalled at the unfair, and possibly illegal business practices of this company who unjustly places holds on accounts that are in great standing. They single out whom ever they please, and never have any answers, not to mention their customer service is the worst I have ever dealt with, will never refer anyone to them, and once my payment on the account runs out, I will be changing carriers, and done with Cricket wireless! Cricket wireless is uninterested in resolving disputes!

Review: Cricket accidentally disconnected my services, when that happened they credited my acct 15 dollars. But I had to pay a total of 74 dollars and some change to have it reconnected and my service is only suppose to 55 dollars. When my services were reconnected I received a message saying to mount my ** card or blank ** card. So then I received a message saying rate my services, I rated it 0. Then I rcvd a call from the corporate store asking why. I explained what happened and she told me to go to the store to get one for free, I went up there and they told me they didn't get the shipment but I could purchase a different one. I have been with them for over 4 years and I am very irate about this. Plus I spoke with [redacted] employee I.d [redacted] he argued with me, I gave him tips on being a good rep.Desired Settlement: A free ** card, better customer service, and a real refund for the whole re-connection fee.

Business

Response:

June 24, 2013

Review: I purchased a phone from Cricket and was told that in a little over a year they would be meeting with AT&T. I purchased my phone and within 3 weeks the LCD had 3 lines in it, period couldn't understand me, it refuses to read my sd card 80% of the time, my Muve Music world only half the time, and the phone had other general problems. I decided to go back to the Corporate store where I purchased the phone and was told they couldn't help me I must call the 800 number. I have made numerous attempts since 5/17/2014 to make contact with such warranty phone line and have had no luck. Also upon return to the store there was a new start of AT&T phones and was told that they had already merged and my old phone won't work on the new network. My phone is brand new and I feel very dupped. I can't believe they can do this and they are telling me my phone had no value as of 5/18/2014. Also, I have left my name and number with the duo called warranty center numerous times and never gotten a call back. The line always has at least 90-100 callers ahead of me. When asked to leave my name and number, no cash back. The other 40% of the calls I have made I have been mysteriously hung up on and forced to call back again. I have made repeated attempts to talk to a supervisor with no luck. I have gone back to the store and been told they can't help me and basically get a black stare and an oh well. I'm just so discounted with them. I left once before when I had them but I heard they got better so I went back and do I regret it. It was the worst mistake of my life because they don't care about their customers and they basically took my money for a broken product that can't even use their network anymore. You don't sell a phone to someone 3 weeks before you switch over to a new network and then just say oh well. It's wrong and I'm so upset and feel used.Desired Settlement: I would like a new phone that works on their new network because I was not told that this would happen within 3 weeks and because my "New" phone doesn't work whatsoever. I also think that they should be made to transition their customers into their new network not just leave them screwed over. I mean they have taken their customers and basically threw their middle finger up at us. I think that it is illegal and unlawful what they have done and honestly just downright dirty and underhanded.

Business

Response:

June 20, 2014

Review: Before I start, let me say that Cricket is a Non-Contract cell phone service provider! On 9/9/13 my bill was due and I was not able to pay so my service was cut off on 9/10/13 and on 9/11/13 I went to mycricket.com and paid for my account to reactivate my phone. I waited for 4 hours and was still not able to use my phone, it kept telling me that I did not have enough money in my flex bucket account to make a roaming phone call. I use to live in [redacted] but moved to [redacted] in March 2012 and I have had the same phone plan and service since. But after waiting 4 hours I contacted Cricket to ask them why I couldn't use my phone they said because I live in an area where Cricket service is not available and I have been using other people cell towers to make phone calls. Why did it take a year and a half for them to tell me that, who knows. So they decide upon themselves to place me on an international plan costing $45 a month and .35 cents a minute to make roaming phone calls. So when I called them they said that I was violating the rules using other cell towers and my plan had to be changed. I said that the cost to do this was ridiculous and I wanted to disconnect my phone and I wanted my money back that I paid to have my services reconnected on 9/11/13. Now keep in mind this is a Non-contract cell phone company! I am still not 100% sure of why they said I could not get my money back, but after making a big fuss, they finally filled out forms for me to get a return. I had my phone reactivated for 4 hrs and was unable to use it, but yet, when I asked for a refund, they were giving me a stink about it! They disconnected my phone and hung up before I could get my money back and I had to talk to a different person and go through all the details again, just to be told that my money was not refundable. I paid for a service to be rendered to me, that service was not given to me, I want my money back. I think that when it is all said and done, they will cheat me out of my money which I want/need!Desired Settlement: All I want is my $49.30 refunded back into my bank account! I paid that money around 6:30 am on 9/11/13 and had my phone disconnected by 12:30 p.m. on the same day, that is hardly $49.30 worth in a phone service! A non-contract phone service should not penalize you for disconnected a non contract phone and me using a phone in an area that there was no service is their oversight, how am I to know there is no service without them telling me? After all, the calls went through for 1 1/2 years!

Business

Response:

September 12, 2013