Cricket Communications Inc

Review: I went to a payment center in the [redacted] mall on Sunday May 12 2013 to my a bridge payment.I told the lady the phone number [redacted] phone dont work the phone is junk.She said ok I told her to turn it off she was like thats fine.So I asked her how much the rest of my bill would be and she said she couldnt tell me and the reason was she took it off but Cricket still charged me.So yesterday I went and payed to rest of bil and even payed for a phone that dont work.Im want the 35.00 credit to my account or next month the bill wont get payed and I will take all 3 lines and go to T-MOBILE they have no contracs just like cricket and much better service areas.Desired Settlement: 35.00 credit to my account [redacted]

Business

Response:

May 20, 2013

Review: I went to cricket for the flexpay plan.This plan is you fill out a app for the phone payment options. The young lady and young man said I was denied and that they don't know why. I received a letter from a company known as the [redacted] I have never heard of this company. I am afraid it is a fraud to get your personal information.the number is [redacted].Desired Settlement: I want to know who they are and why they need my personal information? How are they using it the letter said I must have a score of [redacted] my score is [redacted]?

Business

Response:

June 21, 2013

Review: I have been a customer with Cricket Communications for many years and have had ongoing problems but they had seemed to be rectified. However, the third [redacted] cell phone I purchased from Cricket full service store at [redacted] has become defective again. It has always been the same problem where the person on the other end of the line can hear me but I can't hear them. Since the phone was easy to use and I liked the phone, I opted to re-purchase the same phone, albeit the same problem. My primary concern is that when I went to what I thought was still the same Cricket store at [redacted] I found there to be a whole new group of personnel, who were scurrying around and really did not know much of what they were doing. I had told them that I wanted to see what was wrong with my phone and then I decided that I would purchase another phone. They had the same [redacted] phone marked with a price for sale on the shelf but told me that, "the phone was discontinued". I then asked why they still had it out on display and got no answer. I also believe that despite the fact they told me they were a Cricket full service store they lied and are not. I am wondering if they are a scam team since they really seemed like they did not care about doing business or know what they were doing. The phone was not right when I left and I did not realize it until later. I was awaiting a very important business call and did not get the call due to the fact that the phone was not operating properly. The sales person, [redacted] who said he was from [redacted] and sold me the phone did not really have much knowledge of the phone. I had contacted Cricket's technical support representative who verified that the store I went to was not on the updated list as being a "full service Cricket store" but I was told by the people operating it that it was.I will have to contact my bank about this purchase since I put it on my debit card and I am not at all satisfied with the service nor do I feel confident that Cricket has authorized such unprofessional, ignorant people to operate one of their stores.Desired Settlement: I know have to go to a full service store tomorrow (I thought I already was at one today but was misinformed)and expend more time and energy to see what was going on at the store where I purchased the new phone that really does not meet my expectations.

Business

Response:

June 24, 2013

Review: Cricket accidentally disconnected my services, when that happened they credited my acct 15 dollars. But I had to pay a total of 74 dollars and some change to have it reconnected and my service is only suppose to 55 dollars. When my services were reconnected I received a message saying to mount my ** card or blank ** card. So then I received a message saying rate my services, I rated it 0. Then I rcvd a call from the corporate store asking why. I explained what happened and she told me to go to the store to get one for free, I went up there and they told me they didn't get the shipment but I could purchase a different one. I have been with them for over 4 years and I am very irate about this. Plus I spoke with [redacted] employee I.d [redacted] he argued with me, I gave him tips on being a good rep.Desired Settlement: A free ** card, better customer service, and a real refund for the whole re-connection fee.

Business

Response:

June 24, 2013

Review: This Cricket ZTE Score was a present to me. I tried to go to Cricket to get their insurance but I was denied due to the phone not being purchased from them. for the last month, I have been having issuses with the charging port. I took the phone to Cricket, thinking it was the battery, they told me they stop selling the phone due the the known problems with the charging port along with other issues. They referred me to the manufacture which told me that the phone was purchased in 2/2012 and it's now 6/2013 the phone is 4 months out of warranty. I am very disappointed that because I feel like I have been cheated out of a replacement just because my phone somehow lasted 4 months past the "warranty". My gripe is SINCE thet company was aware that there was multiple issues with the phone, why didn't they issue a recall on the product. Now I have to ourchase another phone, dispite me just getting this one last year. Also when speaking to the manufacture, I said I felt they were wrong and I would refer this to the Revdex.com, the supervisor said I mention "Legal actions and I can no longer speak to you and ended the call". How rude is that? I wasn't mean or anything, just me say the Revdex.com, she ends the call.Desired Settlement: I would like to get a replacement phone.

Business

Response:

June 24, 2013

Review: I was told that I would receive the Lifeline discount several of times from the representatives at the various stores in [redacted]. I literally returned to the store to re-file the paper work 3 times, because the reps. did not provide me with the correct information & they did not submit my paperwork. The last time I went into their new store location on [redacted], the store manager ([redacted]) assured me (she said my account would be adjusted immediately, & that for the inconvenience she would apply additional credits. I asked her to send me an email to confirm what she stated to me & she did not follow her commitments or returning the numerous phone calls I left for her regarding these matters), that I would not have a bill due until September of 2013, to account for the credits that I would receive on my account because I was being charged improperly (not getting the credits for the months of Lifeline service I should have received). Furthermore, I went to the store about 3-4 weeks ago because my phone completely stopped working & I was charged $20 fee for a phone replacement. My phone was not even 6 months old, customers should not ever be charged for a warranty issue, and I was charged for this. I should have been offered a temporary phone replacement, while I was waiting for my new phone to arrive, but I wound up being without cell phone service for several of days. I finally spoke with a manager at another store and she did not accommodate me in anyway. She was actually rude & disrespectful towards me. She had said to me that I should not have applied for the Lifeline discount because I owned my own company. She has no idea what my income is, and her statement was very inappropriate. I have provided the necessary papers (my taxes with my earnings) for Lifeline 3 times, yet Cricket did not get it taken care of for me. The service that I have received has been inadequate too many times. They have not honored their words/commitments or returned my calls when I have left messages.Desired Settlement: I should be given 3 months of credit worth $105 plus taxes (as I was told I would) and a $20 for the warranty cell phone replacement immediately. This next part will be a continuation from the previous complaint because I ran out of room:Their service has been extremely unprofessional. When I have called their 800 number to resolve matters, I have been put on hold excessively. When I finally got to speak to a customer service rep., the issues were not resolved (the reps were not from the US.

Business

Response:

July 9, 2013

Review: On May 8th I went into the Cricket Wireless Store at [redacted] (their business phone number is [redacted]). I was greeted by the Store Manager [redacted]. My husband & I wanted to change wireless phone services. My husband & I specifically asked on the 3 times we went to the [redacted] Cricket store if there were any roaming charges for [redacted] since that is where we were going. We were told that there were no roaming charges by the Manager & 2 sales people. My husband went to check his phone when we were in [redacted] & saw that we were in roaming when he tried to make a call it said that they were trying to connect to digital roaming.That is not the only thing that we were lied to about. We were told our bill would be $85.00 per month that was for both phones tax, insurance was included again we were told the same thing by the Manager & 2 sales people. Our 1st & 2nd bills were 97.20 then -5.00 final 92.70. The new bill before we canceled said the total was 102.40 it had the flex bucket (for roaming) added to our acct. we did not authorize this. So much for the 85.00 month no hidden fees that we were told we would be paying. We also had problems with dropped calls. When I talked to the Manager on 7/8/13 she said she wanted to check on something & would call me right back she never did. We went to the store she told me she tried but there was no answer #1 there were no missed calls on my phone & #2 why didn't she leave a message if in fact she had called again no answer from her. The Manager said a supervisor would call me that day 7/15 either [redacted] or [redacted] no one has called me & today is 7/20. We were lied to from the minute we walked in until we left with their service. I asked the manager if it was their practice to lie to get sales & she said "They told customers what they were trained to say". We went with their company in good faith and thought the service we were getting was what we were promised. That did not happen.Desired Settlement: What I would like is a full refund for the phones which was $234.29 & I will return the 2 phones which are in like new condition they have no marks or damage as we had also bought protective covers when we bought the phones. We were lied to from the time we walked in until we left with their service.We went with their company in good faith and thought the service we were getting was what we were promised.

Business

Response:

July 24, 2013

Review: I called Cricket concerning obtaining my phone records for my job and I was told that the only way I could obtain these records was through a corporate store and that there would be a $25 fee for doing so.The problem I have with this is that the fee involved but I ALSO have to go to get a notorized letter which means more money involved to do this. This is ridiculous!!! I have been with other companies like Boost mobile and was able to access my calls online for free. They claim it is for my secuirty which is why they do not have a way for me to access it online and that it is a regulation they are following. I would think that if this were true Boost mobile would not allow it to be done and I'm certain that Boost is not the only company that allows customers to do so. They are scamming people to get more money out of the customers and charging a ridiculou price as well as having someone go to pay to get it notorized!If this is how they extort customers I don't want to be part of this company anymore.Desired Settlement: I would like to have this looked into because this is extortion at its best!

Business

Response:

August 13, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he has requested a copy of his phone call records for his job. He was told that this could only be done at a Cricket corporate store, with a notarized form and a $25.00 fee. Mr. [redacted] feels this is unfair and states that his previous carrier did not charge for this fee. Mr. [redacted] feels that this is extortion and requests that the matter be looked into.

We apologize to Mr. [redacted] for any inconvenience that he may have experienced due to this matter. Cricket strives to provide excellent customer service at all times and we regret if that high standard was not met.

Customers may need call and/or text records for various reasons such as: records for a court proceeding (lawsuit or mediation), domestic dispute or even to retrieve phone numbers that were called to an old phone that was recently replaced. Cricket provides call detail records and text message logs for these situations. This data is retained by Cricket for only 6 months. Data older than 6 months is overwritten and is not able to be recovered. Call record and text record requests are two separate requests based on a per month basis. Partial month records are not prorated. Customers must go to a Cricket corporate store to request a copy of their call detail records. At the store, they will be given a “Subscriber Request for Call Detail Records” form. This form must be completed, notarized and returned to the store with a government issued ID. Only requests that are notarized will be processed due to legal requirements. This is to protect the privacy and information of the customer.

Again, we apologize to Mr. [redacted] for any inconvenience this may have caused him. While most wireless carriers operate in a similar manner, this process has been set forth by Cricket to protect the privacy and information of customers. Mr. [redacted] will need to visit a Cricket corporate store to initiate this request and address any additional questions or concerns that he has regarding this process. The nearest store is located at:

CRICKET, WILLIAMSTOWN

9511 SOUTHWEST FWY STE D

HOUSTON, TX 77074 (713) 351-3809

Review: My plan is $50 a month. Per Cricket online I'm supposed to get muve music and have not received it since I got my phone. When I inquired about it with customer serivice Im told to check with my local cricket dealer and they should be able to assist me on that. When doing that I end up being told to call customer service because they're the ones that are able to help me with this situation. I finally got a customer service rep to help me and I was told that I needed to activate new muve music which I did and I still am not able to have access it. Basically I'm paying for a service that isn't being used so I believe I should be compensated for this. I have spoken with cricket customer service as well as cricket dealers and no one seems to be able to help me. As I've written, all I want is to be compensated for the months that I have not had access to the muve music services. Which is from 2010 until recently now 2013.Desired Settlement: I would like to receive a refund for every month that I did not receive cricket muve music service

Business

Response:

August 13, 2013

Review: Before I start, let me say that Cricket is a Non-Contract cell phone service provider! On 9/9/13 my bill was due and I was not able to pay so my service was cut off on 9/10/13 and on 9/11/13 I went to mycricket.com and paid for my account to reactivate my phone. I waited for 4 hours and was still not able to use my phone, it kept telling me that I did not have enough money in my flex bucket account to make a roaming phone call. I use to live in [redacted] but moved to [redacted] in March 2012 and I have had the same phone plan and service since. But after waiting 4 hours I contacted Cricket to ask them why I couldn't use my phone they said because I live in an area where Cricket service is not available and I have been using other people cell towers to make phone calls. Why did it take a year and a half for them to tell me that, who knows. So they decide upon themselves to place me on an international plan costing $45 a month and .35 cents a minute to make roaming phone calls. So when I called them they said that I was violating the rules using other cell towers and my plan had to be changed. I said that the cost to do this was ridiculous and I wanted to disconnect my phone and I wanted my money back that I paid to have my services reconnected on 9/11/13. Now keep in mind this is a Non-contract cell phone company! I am still not 100% sure of why they said I could not get my money back, but after making a big fuss, they finally filled out forms for me to get a return. I had my phone reactivated for 4 hrs and was unable to use it, but yet, when I asked for a refund, they were giving me a stink about it! They disconnected my phone and hung up before I could get my money back and I had to talk to a different person and go through all the details again, just to be told that my money was not refundable. I paid for a service to be rendered to me, that service was not given to me, I want my money back. I think that when it is all said and done, they will cheat me out of my money which I want/need!Desired Settlement: All I want is my $49.30 refunded back into my bank account! I paid that money around 6:30 am on 9/11/13 and had my phone disconnected by 12:30 p.m. on the same day, that is hardly $49.30 worth in a phone service! A non-contract phone service should not penalize you for disconnected a non contract phone and me using a phone in an area that there was no service is their oversight, how am I to know there is no service without them telling me? After all, the calls went through for 1 1/2 years!

Business

Response:

September 12, 2013

Review: I am having an issue with Cricket Communications. I made a payment on Sept. 15 and my cell phone service was turned off due to nonpayment on Sept. 17. I sent them a screen shot of my bank account statement clearly showing them that the payment was made and it was taken out of my account. I received an email stating that I should contact [redacted]. I contacted [redacted] and they stated that they are only responsible for online and over the phone payments.Desired Settlement: I would like for the payment to be taken care of for the month. I paid the bill. Cricket and [redacted] are not trying to assist me solving the problem.

Business

Response:

September 30, 2013

Review: Phone is not operating on the 4G-LTE as advertised. Purchased 10/14/13 - on 10/17/13 reported problem to cricket, Phone Priced@ $599.00. not functional blacks out while on call freeze up/ need to take battery off to reboot phone. Store of purchase unable to trade the defective phone for new one. I am discouraged, not satisfied with their customer service for such an expensive phone. I cannot believe this has happened. Please help!Desired Settlement: New Phone without the restocking fees for the old and no activation fee for the replacement new phone. BLACK one this time. Option 2 - I will take a FULL refund for all the items purchased.Phone,Cases fees and first month of service.ENTIRE balance paid...Thank you

Business

Response:

October 31, 2013

Review: Please contact me asap. My account is being charged after I was not approved for a loan. I agreed to pay on own. I am putting stop payment on any payments taken out of my account. Phone number is [redacted]. Please do not share.

PLEASE STOP TAKING MONEY OUT OF MY ACCOUNT! THIS IS THE SECOND TIME IN 2 WEEKS THAT YOU PEOPLE HAVE TAKEN $46 OUT!!! I AM BEYOND FRUSTRATED! NO ONE CAN HELP. MY LAST COMPLAINT HASNT EVEN GOTTEN HANDLED YET AND THERE'S MORE MONEY BEING TAKEN OUT OF MY ACCOUNT!Desired Settlement: $46.24 and no more withdrawals. ALL OF MY MONEY BACK INTO MY ACCOUNT!!!

Business

Response:

December 9, 2013

Review: To whom it may concern, I hope you have been forwarded the appropriate legitimate information regarding my concerns and complaint against Cricket Communications. I have continually attempted to voice my concerns within the service areas where I live, which is the state of Colorado and have been unsuccessful. Please contact me by mail after reviewing my initial complaint to the address listed below. Sincerely, [redacted]Desired Settlement: Please contact me by mail after reviewing my initial complaint to the address listed

Business

Response:

January 8, 2014

Review: I paid my service like every month on the 3rd of every month the month was November 2013 Then, my wife and I decided to compare other phone service providers and We end it up to moved to another company and cancel the service with Cricket on November 12,2013. Then on January a called Cricket company because I have not receive my money reimbursement since Cricket charge for the service payment in advance and I only used 9 days Out of 30 days of November service. Cricket customer rep told me that they will not pay me back My money.Desired Settlement: I just want what is fair my money back just what belongs to me

Business

Response:

February 3, 2014

Review: I have had issues with cricket since day one. Every single month for 4 months my phone was being disconnected, when I would call support services they refused to fix issue saying I was the reason the phone was being turned off. Now, I have added another line formy husband, just bought a brand new phone the week of christmas. The brand new phone has a blank screen and will not turn on. When we called support they tried rebooting and it failed, when we came into providers store the sales associate wouldnt help. Only options givin were options that worked better for company yet screwed us as the consumer. His exact words were, "if your unsatisfied, you can switch companies but there is nothing I can do other than options I gave you." The options givin were 1. Get $30.00 back for a BRAND new phone we only had one month of service on. Or wait one day and pay extra $20.00 for a replaced-refurbished phone, or wait two days pay $10.00 and receive a refurbished phone. This phone IS NOT even a month old why would I take a deal on a rebuilt phone if a brand new one out of the box is broke. Even prior to this the other location in my neighborhood was shut down after reselling rebuilt phones, chargers, and headsets. When I called about being sold a phone and 3 "BRAND NEW" chargers that all bad, the company refused to listen, help, or act on complaint. This is my final straw. Im sick of being scammed and screwed out of my money just for them to say, "sorry, there is nothing we can do." Every time we have an issue!Desired Settlement: I want my phone fixed. My husband brand new phone replaced with a BRAND NEW phone and my monthly bill adjusted for the trouble that we endure day in and day out with the providers, sales associates, and the call centers.

Business

Response:

February 4, 2014

Review: I ordered this phone and now that I have it they will not activate the service. I have payed them 120.00 for the phone and the service. I have called to try and get the issue fixed and they just talk in circles. I have been told that it is active then the same person will tell me that it is pending activation. These people are very unprofessional .Desired Settlement: I want my phone working or my money back!

Business

Response:

February 24, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he purchased a phone but Cricket will not activate the service. He has made several attempts to resolve the issue but cannot receive assistance. He was told that is was active, but it was a pending activation. He is requesting that his phone work or he would like his money back.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Our records show that Mr. [redacted]’s account may have experienced an activation error which caused his account to be locked until the error was resolved. Mr. [redacted]’s account is currently active and in use, we have applied a $15.00 credit for the inconvenience this caused him.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

Review: I have properly followed the rules of the rebate I signed up for at the start of my Cricket phone service and the rebate for $200 was not sent to me for sending in my Apple 4s iPhone. I received an email on December 12th stating that my trade-up refund was approved and to allow 6-8 weeks for refund but since then I have not heard from this company or been refunded my money. I would greatly appreciate if someone to take time and contact them regarding this, because I could have sold my phone myself and got the same amount or better but for them to get a new iPhone and I get nothing in these tough economic times is an injustice.Desired Settlement: I just need my $200 that is due to me.

Business

Response:

March 6, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she submitted her information and sent her [redacted] for a $200.00 rebate. She states she received an email on December 12, 2013 stating that her trade-up refund was approved and to allow 6-8 weeks for the refund. Ms. [redacted] is requesting that her $200.00 refund be provided.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

A customer relations representative spoke with Ms. [redacted] on March 3, 2014 and asked her to forward the confirmation email she received on December 12, 2013. We have not received anything to date, but would like to assist Ms. [redacted] in locating her trade-up rebate. We ask that Ms. [redacted] forward the confirmation email to [redacted] at her earliest convenience, so that we can look into this matter further.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with someone at Cricket and sent the initial email that came in July/August in addition to one sent in December. Why she hasn't received it is unlikely, if this is that much a problem why wasn't my iPhone returned back to me?

I can be reached at the same number Mrs. [redacted] called me on if the email she asked for hadn't be received. I don't want any problems just my money or my iPhone, thanks.

Regards,

Review: I pay for a new phone cost 506.61at cricket store(they phone number is(615-357-7861),the phone purchase on 03-12-2014,then I bring the phone home ,and I don't know how to use this phone a lot ,I bring the phone back to store to change or return, but they say no, because they say the phone has water in it. But I tell them, I don't drop,or do any thing to the phone!!!! I'm the 60 years old men, I'm not lie to you!!!!! I think they know what rong with the phone before they sold it to me. And I tell my daughter call them, talk to them, they still say no!!!!Desired Settlement: I want my money back!!!!!!!!!!!!

Business

Response:

March 26, 2014

Review: I[redacted] have been a Cricket wireless customer for over 4 years. I have always paid my bill on time in full even before it is due. I do not owe Cricket any money for unpaid service. Cricket has placed a block on my account, where I am not allowed to make any payments online, or over the phone, this is due to them making assumptions and linking my account to someone else's account that was disconnected. My son in-law paid a bill with a credit card for his sister back in September of 2013, and his sister terminated her service hours later for whatever reason. My son in-law called to get his money back since the service had not be established yet, and was told "No we don't refund payments" my son in-law then had the charges reversed, and money refunded through the credit card company. Since my son in-law previously used that same card to pay my bill Cricket has linked my account to that credit card, and this whole mess has nothing to do with my name, my account, or my credit. As I said before, I have no outstanding balance with Cricket, and my account is current, but Cricket refuses to remove the block on my account, so I am being penalized for a discrepancy from 6 months ago that has absolutely nothing to do with me. Called and Spoke to [redacted] in the disputes department who was rude, and even refused to give his Rep # when asked, even though he claimed to be a manager when asked to speak to one. Funny thing is that my Son-in-law has paid Cricket bills for others, and there is no block on anyone else's account, just mine, how is this possible. He even has accounts that are open with no problem. I am on [redacted], and can't afford home phone service, so my cell phone is all I have for emergencies, and communication. This is an unethical company practice!Desired Settlement: I just want the block removed off my account so I can just get back to normal. This is not my issue!

Business

Response:

March 24, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she has always paid her Cricket bill on time before her due date. She states that Cricket has put a block on her account that has prevented her from paying her bill online or over the phone. She believes this is due to the fact that Cricket has linked her account with a different account that has been disconnected. Ms. [redacted] requests that the block be removed from her account.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Our records indicate that a payment of $50.00 was denied on March 13, 2014 for Ms. [redacted]’s account. We are unable to determine why this transaction was denied or why there may be a hold on Ms. [redacted]’s payment. Ms. [redacted] will need to call our payment processor [redacted], for additional information as to why this transaction was denied and necessary steps for removing any blocks associated with her account. [redacted] can be reached directly at [redacted].

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Nothing was resolved, was given the run around again reguarding the block on the account. Spoke to [redacted] whom I was told to speak to directly, according to the response here, and she transferred me to [redacted] who just wanted to argue about the issue, and couldn't tell us how to resolve it. I am appalled at the unfair, and possibly illegal business practices of this company who unjustly places holds on accounts that are in great standing. They single out whom ever they please, and never have any answers, not to mention their customer service is the worst I have ever dealt with, will never refer anyone to them, and once my payment on the account runs out, I will be changing carriers, and done with Cricket wireless! Cricket wireless is uninterested in resolving disputes!