Cricket Communications Inc

Review: On 10/14/2014 I went into the store to change my cell service from Straight Talk to Cricket. The people in the store very quickly took my information and began the process. However, it has turned into an absolute nightmare. It is 10/16/2014 and I still have no service. They have been trying to port in my number and no one is doing anything to get the situation resolved. I have made innumerable phone calls from my work place as I have no other phone to call from and the only thing I keep being told is to wait. I have a young child, a job, and a side business for which I need my cell phone. When I called Cricket Customer Service they refused to transfer me to their Port Department and when I demanded a manager they refused to connect me to one as well. The way this company operates is horrendous and I have never experienced such poor service in my entire life.Desired Settlement: I believe I should be refunded all fees associate with this activation process ($9.99 for the SIM card, $25.00 for the activation, and $50.00 for the first month) because I have received absolutely no service, activation or assistance in this matter.

Business

Response:

November 3, 2014

Review: On 10-10-2013 I purchased 3 of the same phones at Cricket for me and my family. I was told that the Samsung 4 was the newest phone (Best phone they had) and that it would be more money then I was paying a month for the 3 phones, because they needed the upgrade that would support the 4G network. This was an increase of over 100% since my bill was $85.00 prior to the new phones. I was told that 4 G was new to Chicago and that the service would be on and off until the installed new towers in the Chicago area. I agreed to this and figured that I will be patient and what for the new upgrades/towers. Approx six months later I was told that Cricket was being sold to AT&T and that there would be further delay. I recently contacted Cricket for an update and was told that I would have to migrate to AT&T if I wanted the 4G service.Desired Settlement: I believe two things should happen on my account. 1.) I should be refunded the difference of all the money since I haven't received the service in almost a year and cricket, never had the intention to give it to me based off the last written communication I had with them on they're chat line. (Approx $100 for 12 months for a total of $1000 plus any interest on this money that would be far) 2.) I will be willing to continue to pay the $183.00 on all three phones but it would need to include 4G

Business

Response:

November 11, 2014Revdex.com

Review: I purchased a SIM card and paid for 1 month of phone service, I received the SIM card today (11/18/14) and inserted it into my iPhone 5s and it is saying I have to "unlock my device" and while I was ordering the SIM card it said my phone was compatible, and now all of the sudden when I have the SIM card in my hand and was already charged the amount it's not. I am not going to invest more money, and do more things. In just the 2 hours I have "been apart of Cricket" my blood pressure has gone through the roof, on the phone for 2 hours now and 98% of that time I've been placed on hold and got hung up on once.Desired Settlement: I want to return the SIM card and get a full refund for the SIM card and the 1 month of service totaling to $70

Business

Response:

December 9, 2014Revdex.com

Review: I went in on 11/21/14 to the corporate cricket store, located on [redacted] Greensboro, NC. To purchase a Nokia 1320 for a present to my 16 year old daughter. There rep told me if I got the Nokia 1320, and give them the ZTE I'd get a $75 credit towards the purchase. It would bring the phone down from $199 to $125. However the same day my daughter notice the phone was fast & battery Great, but the volume was fading and the speakerphone volume seemed rather low. I went back in tonight Nov.26,2014 at same store and was telling the rep the issues, who stated from the beginning that it was standard for that phone to sound like that. He hadn't even checked it yet. This made me concerned. Next he asked me can he factory reset the phone. I agreed, then I also told him the drop box was not present like the one on their display. So he said he didn't how to do that. So he called someone on the phone and the other rep sitting beside him begin to try to fix that. I said I hope this phone wasn't refurbished. The lady rep showed she was agitated and raised her voice at me and said every time you come, you say that. I do not but I wasn't up for arguing with her. Then he said you can call the insurance people and file a claim because we can't give you another phone, my manager also said she can waive the $25 restocking fee. I explained it haven't been 7 days, yet. The lady rep stated that we can't give you another phone. I went out to the car because my daughter left out the store. She told me she did't like the way they were treating me. She told me to get the money back and let's go elsewhere. I told them that I wanted a refund. The lady rep now states our manager said she will give you another phone. I was upset with all of the confusion & conflicting information. I said ok ,because it was 7:55 pm and closing in 5 minutes. After he gave me the exchange phone. The battery was half charged immediately when he handed it to me and the phone was hot on the screen by the time we got home.I was hurt.Desired Settlement: I want a refund of my $133.52 "I paid" with my master-card. Also a $75 credit on my account for my ZTE phone they took from me, which was in working status & active. Their policies need to be revised now. ASAP. False advertisement.

Review: Cricket keeps charging me an extra fee. Last month there was an extra $5 charge. This month there was an extra $1 charge. There have done this repeatedly. I have called previously and they removed the charge. I have requested to stop charging the charge for the unwanted service, not I didn't request but every couple of months it reappears.I tried calling again but there isn't any way to get a person on the phone. It says to call 1-800-cricket or 611 from your phone but when you do all the option are automated. I called multiple times but couldn't get past the automated service?Desired Settlement: I have two phone line and the bill is supposed to be $65. Please remove and refund the extra charges. Please stop billing me for extra charges. I only want the phone service for $65 for the two phones.

Business

Response:

June 24, 2013

Review: I needed aneconomical phone to take advantage of an offer that was sent by cricket. Iwent to a cricket wireless at [redacted]Nashville TN 37214.There were two phones on sale for $29.95 in the display case.I had trouble with the phone by the very next day.I had to go back to the store about 3 times to get it programmed becuase there wer no instructions.That was okay.Suddenly the phone started to get so hot,even when it was sitting being charged, which was constantly.I could not make a phone call for 20 minutes without totally draing the battery.The young lady in the store told me I had bought a"flash phone".To me,flash phone,just means a piece of junk that they should not have been selling.The phone screen constantly jumped around and I could not make a decent call in or out or receive messges. There were error codes locking the whole system up.I was really offendedby the personnel in the store when a young lady started screaming at me on the phone. The heat of the phone scared me and I could not go back to the store. The 800 cr referred me backto the store and lied to me.I had no choice bu buy another phone. I went to Walmart and bought a Samsung Comment 2. It works great.I'm out money that I really need.I'm disabled and in a wheelchair most of the time and I on a fixed income.Desired Settlement: I feel that I should not have had to spend an additional $39.95 and tax for a working phone, when I had bought one about 5 weeks earlier. The battery was just as old as the phone.

Business

Response:

November 7, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a Cricket phone. In her complaint, Ms. [redacted] states that she purchased a phone at a Cricket store and began to experience issues with it immediately. The phone became extremely hot and the screen started to malfunction. When Ms. [redacted] attempted to return the phone, she was treated rudely. Ms. [redacted] had to purchase a different phone from [redacted] due to this inconvenience and feels that this was poor customer service.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Ms. [redacted]’s feedback has been forwarded to an Operations Manager in her area for review and any coaching opportunities for that store location. Due to the inconvenience that she experienced, we have applied a $35.00 courtesy credit to Ms. [redacted]’s account. If she has any additional questions or concerns, she may contact Cricket at ###-###-####.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought 2 phones the day I signed up for the account. I went back a few days later to add a line. I was told that I could have 5 lines for $100.00 a month. Which a couple of months later they told me no. Then my phone stopped working. A couple of months later. So I sent it of to be replaced. Then my husbands phone did the same thing. So we had to send his phone to be replaced. Which we got back yesterday. My replacement phone stopped working tonight. I want my money back on the phones so we can upgrade to a different phone in the same company. Cricket will not do this. I can only have the phone replaced again. I have paid my bill every month on time and have been able to use all the phones. So I am paying for services I am not receiving. Joy Anne the customer services at cricket wireless said it is a manufacturing malfunction. And still not let me change the phones out. Not even letting me pay the difference between the original phone and the new ones. I have to pay full price. Me and my boyfriend ( I call him my husband)( but we are not legally married) have the same phone. I paid $100.00 for my and "my husband's" phone each. When you pay that much money for phones you expect them to work. When I called the replacement line I was on hold for two hours. A lot of people are having the same problems. I have lost so much time dealing with cricket. When I had to replace my phone the first time, I had just lost my job. And missed a call from a company. So I missed out on a job opportunity. I am still looking for work. So I will now be without a way to employers to contact me for interviews.Desired Settlement: I would like a refund on both mine and " my husband's" phone to purchase new ones at the same company. A better phone with not that many problems. Because the warranty will run out and both phones have already been replaced and mine has to be replaced again. And at least some money back on the months I was paying full price when was not able to use the services.

Business

Response:

July

30, 2014

Revdex.com

Review: I have activated five lines with Cricket's cell phone service through their corporate owned store. Through out our service all the phone lines have had device issues, cell signal issues and slow data and lack of data use(tethering)Because of these issue we have spent a lot of time going back and form to their corporate stores and calling Cricket's customer service phone number only to be told conflicting information as to these issues we are experiencing. Crickets customer service call center is located in the Philippines, which only adds to the confusion and is a major language and cultural barrier that has added to a non-resolution to my service or issues. Spending time in the Cricket corporate store has also led to non-resolution. I have gone as far as to request that a district manager from the Colorado Region contact me so that I can resolve the many issues I have had with the cell phone service and have yet to have any one from the management personal contact me. It appears that from the store level to the customer service number that Cricket's employees have a very limited ability to resolve customer's issues that arise from devices to cell phone service and it is impossible to get in touch with anyone that can resolve issues. For the last two months cell phone ###-###-#### Samsung's Galaxy S3 was defected. I went back and forth to the Corporate store to trouble shoot the device, it took them two months before they would allow us to send the phone in to exchange it. They kept giving us the run around, even though our phones had a year warranty on them. We purchased all of our phones in full through the Cricket Corporate store and each one of them have had issue after issue and that doesn't include the cell phone coverage issues either. This is the only phone that has been exchange and verified defective, now they refuse to give us credits for the time the cell phone had been defective. We are stuck because these cell phones are specifically for Cricket.Desired Settlement: 300.00

Consumer

Response:

My name is [redacted] and I recently filed a complaint against Cricket Wireless concerning coverage and credit issues. For the last two days I was a able to get in touch with [redacted], who is a regional manger for Cricket. [redacted] has been completely professional and has facilitated a more than reasonable solution to my complaints. I'm very satisfied with the outcome he has given me and I no longer feel it to be necessary to pursue this matter any further. I apologize for the inconvenience, I did not realize at the time of writing this complaint that I would be able to resolve this matter with Cricket as quickly as I did, I may have been a little over zealous in writing the complaint to your office, thank you,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Upon purchasing the iPhone 5s model from Cricket store in Milwaukee. The representative never stated upon purchase of IPhone 5s that cricket wireless would merge with AT&T. Found out that they would merge through third party. Then rep stated that I had 18 months or so to upgrade all phones on account from the old GSM network to CDMA network but the iPhone 5 would be able to be switched over to new network and the upgrade would be 10 dollars for sim or chip upgrade. So went to get upgrade chip and found out they could not switch iPhone over. Then told me had to purchase a new iPhone cause old phone was on old gsm network and could not be upgraded. Now my iPhone is not even on the plan with other phones deal 5 phones for 100 dollars. Now the iPhone is being billed separately total bill is up from 100 dollars to 127 dollars. The rep told me that the iPhones would be able to switch over from old network to new network as cricket and AT&T would eventually merge. I feel like the reps are doing deceptive billing practices and not being honest with customers. The rep stated that corporate said iPhones would be able to switch over to new network. And I recieved a call back from a corporate rep or boss stating the same thing. I purchased the phone under the false pretenses and had I known that I could have made a better decision. They made many remedies to accomadate me for mistakes but this one was to big to overlook.Desired Settlement: I feel like they should allow me to switch the phone over. They made the mistake I purchased the iPhone 5s for full price now I have to purchase another one for full price before the old network goes down in 18 months. They should pay for the mistake. I would like for the phone to be able to be returned cause I haven't had it for a year and it is useless on new network. The reps are not giving customers correct information and they receive instruction from corporate. They dropped the ball on it

Business

Response:

October

14, 2014

Revdex.com

Review: I have been trying to get a phone number ported to Cricket wireless for over two weeks. My previous carrier [redacted] released the number to Cricket, but they cannot seem to activate the number and haven't given me any reason why. I've already paid them $30 for service and currently cannot make or receive calls from the number. I have been calling them every day for the past several weeks and they keep telling me they "just opened a case" for the issue that day, which is a lie - the initial case was opened weeks ago. They have hung up on me, transferred me to the wrong number repeatedly. I've spent hours and hours on the phone and in-person at a Cricket store in Brunswick Ohio. I am to the point where I need some help getting this issue resolved. Thank you!Desired Settlement: I just want Cricket to activate the number and explain why it took over two weeks, and hours upon hours of phone calls and time spent in the store to get this issue resolved. This has been THE WORST customer service experience in my entire life!

Consumer

Response:

To Whom It May Concern:

This issue appears to have been resolved. The phone just started working yesterday evening. I was told that someone from Cricket would contact me when the issue was resolved but as expected, have not heard from them. Please feel free to close this case.

Thanks you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Review: I purchased a phone and later on in that same day I took a friend whom purchased the same one . there was a 25.00 discount card on next months billing. I was told it would be 45 days for the discount card to activate. 60 days later there still saying I have to pay full bill .even after I was supposed to recieve an additional 10.00 discount for phone locking and being reset after I lost all my information and phone numbers pertaing to jobs and businesses and family which are mostly in various states which take some time to get I would of had no problem paying the 51.00 but after the discount and 10.00 discount it would of been 16.00 .I was told at the the store the manager still hadnt did the friend discount and in other words pay the bill . if I knew it was going to be like this I never would of payed over 100.00 dollars for this phone that constantly messes up .Desired Settlement: either discount of 35.00 deducted from my bill leaving 16.00 to pay or full refund for all the trouble ive had since I bought this phone which I really need and is a neccessity whether I get one here or somewhere else.thak you I hope you can help.

Business

Response:

April 22nd, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted], regarding a billing issue. In his complaint,

Mr. [redacted] states that he and a friend of his started service with Cricket on

February 19th, 2013. Mr. [redacted] states that he would be receiving a

$25.00 discount for the referral of his friend to Cricket after 45 days of

service. Mr. [redacted] also states that he was supposed to receive an additional

$10.00 credit after his device was locked and all of his contact information

was lost. Mr. [redacted] states that it has been over 60 days and his bill still does

not reflect the $25.00 referral credit. Mr. [redacted] is requesting a $35.00 credit

towards his bill.

We apologize to Mr. [redacted] for any

inconvenience or poor service he felt he received.

Our records indicate that MDN [redacted],

for which Mr. [redacted] referred to Cricket, has been active for 60 days. A credit

of $25.00 has been applied to Mr. [redacted]’s account as of April 22nd,

2013. A courtesy credit of $10.00 was applied to Mr. [redacted]’s account on April 15th,

2013 for the time he was without service. We attempted to contact Mr. [redacted]

regarding this matter but we were unable to leave a voicemail.

We thank Mr. [redacted] for his communication and

we trust that this action resolves his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I upgraded equipment with cricket wireless in February of 2013. I was then issued a temporary number for the new equipment, until my old number was transferred over to the new phone. Once my old number was transferred, Cricket wireless continued to bill me for the temporary number although I had only one account. This had occurred over a 15 month period. On today's date, May 2, 2013, I called the cricket customer service number to have this issue investigated. I spoke with Ann who stated that this was not possible, and that nothing could be done concerning my issue. When I requested to speak to a supervisor, she refused to transfer me to one, stating "may I ask why you want to speak to a supervisor?" I was disconnected shortly after. When I called back, I was connected to Cindy, who stated that she was a supervisor in billing. After researching the issue, she confirmed my findings. After being on hold for several minutes, her communication became garbled, and I could no longer understand her. We were eventually disconnected, and though my information is readily available to Cricket, no one bothered to return my call. This lack of adequate customer service is appalling.Desired Settlement: Express (Immediate) payment of falsely charged amount for phone number ending in [redacted], in excess of $900.00(Will research exact amount), over the course of a 15 month period. Written apology from Cricket wireless for this lack of care, concern, and due diligence in basic business principles. Investigation into whether or not this is a criminal act.

Business

Response:

May

10, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted], regarding

a refund for Cricket service. In his complaint, Mr. [redacted] states that he

upgraded his device in February of 2013 and that he was issued a temporary

number for the new equipment until his old number was transferred over to the

new phone. He states that once his old number was transferred, Cricket

continued to bill him for the temporary number. Mr. [redacted] states that he was

billed for 15 months, and on May 2, 2013 he called Cricket to investigate the

charges. He states that he made several attempts to get in touch with a

supervisor who could assist him with his inquiry. Mr. [redacted] is requesting a

refund for the amount he was charged for the phone number ending in [redacted], a

written apology from Cricket and this issue investigated.

We

apologize for any inconvenience or poor service Mr. [redacted] felt he received.

Cricket strives to provide excellent customer service at all times, and we

regret if that high standard is not met.

In

researching Mr. [redacted]’s account, we have identified that he had two accounts

under his name. The account that incurred charges since February 2012 is

account number [redacted] with the phone number, [redacted]. There are no

notes on the account that indicate Mr. [redacted] requested to have this account

disconnected, however we are able to see that the phone was switched to his

current account, [redacted]. The account was enrolled in Automatic Bill Pay

and the payments were drafted from Mr. [redacted]’s credit or debit card each

month until May 2013 when he requested to have Automatic Bill Pay removed.

Cricket’s

Terms and Conditions of Service state that a customer has the right to dispute

charges on their bill, but they must notify Cricket of the dispute within 60

days after the billing date or the customer waives any claim they may have had.

Our Terms and Conditions of Service can be found online at http://www.mycricket.com/support/terms-and-conditions.

Cricket

is able to look at past usage information for its wireless services, however we

can only go back six months. We were able to verify that there was little to no

usage on the phone number [redacted] for the last six months. Cricket is willing

to refund a total of $332.00 to Mr. [redacted] because we are able to verify the

phone was not in use during this period. We attempted to contact Mr. [redacted]

on May 9, 2013 to advise him of this. We were unable to get in touch with him

but received a voicemail in which Mr. [redacted] proposed we credit his account

in the remainder of the amount that was overpaid. We called Mr. [redacted] again

on May 9, 2013 and left a voicemail advising him that we would be willing to

refund $332.00 and apply a credit of $326.21 from the account number

[redacted] to his current account number [redacted]. On May 9, 2013 we

received another voicemail from Mr. [redacted] in which he stated that our offer

was not acceptable and he would take further action in court to receive the

remainder of the amount he paid toward the account number [redacted].

We

made a final attempt to contact Mr. [redacted] on May 10, 2013 and left a

voicemail advising him that we are unable to fulfill his request. Cricket has

already overextended its policy to provide Mr. [redacted] with a refund for six

months and a credit for six months.

On

May 9, 2013 a credit was applied in the amount of $326.21 to Mr. [redacted]’s

account number [redacted]. A refund request ticket was submitted on May 10,

2013 and sent to Cricket’s accounting department for the refund of $332.00 to

be processed within the next 10-14 business days. The ticket number to

reference this refund is [redacted]. We were unable to refund Mr. [redacted]

electronically because our system will not allow us to process refunds that

fall outside of our normal refund policy. Cricket has submitted a manual

request for a check in the amount of $332.00 to be mailed to Mr. [redacted]’s address,

We

thank Mr. [redacted] for his communication. Although we are unable to offer the

resolution he is seeking, we trust that our explanation and refund of $332.00

as well as the credit of $326.21 will bring closure to his complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Crickets admits to having two accounts assigned to one phone in the third paragraph of their correspondence. They identify that account #[redacted] was actively billing me for services that were already being paid through account #[redacted], incurring two distinctly different charges monthly, although only one phone, and one line was being used. Cricket later admits that after looking at the past 6 months of billing for account #[redacted](false account), they determined that there was, "little to no usage", indicating that the account was activated without being used. Cricket never mentions the total amount that I was falsely charged, nor do they make any attempt to repay that amount. Cricket does not address the severe lack of professionalism and empathy displayed by their customer service agents. Cricket also fails to mention that the date of 02 MAY 2013, was not the first day I attempted to rectify this issue. Cricket also accepts no responsibility for this matter, although their own facts support that this issue that began as a mistake by members of Cricket's customer service, and was allowed to continue on although they had an opportunity to correct it.

I will not be satisfied until the total amount of the false withdrawals are refunded to me, and will pursue this matter until that is done.

Regards,

Business

Response:

May

13, 2013

RevDex.com

Online

Complaint

Dear

Sir/Madam:

This

correspondence is in reference to a rejection filed by [redacted] regarding

a refund for Cricket service. In his rejection, Mr. [redacted] states that his

phone was assigned to two Cricket accounts. He states that he was billed for

account number [redacted] when he was already paying account number

[redacted] and incurred two charges monthly. Mr. [redacted] states that he was

falsely charged for account number [redacted] and attempted to contact Cricket

about this issue prior to May 2, 2013. Mr. [redacted] requests a refund for the

total amount he was charged.

We

apologize to Mr. [redacted] for his inconvenience. As previously explained, Mr.

[redacted] had two accounts in his name. These accounts had two different phone

numbers and two different devices active. There are no notes on the account number

[redacted] that indicate Mr. [redacted] requested to have the account

disconnected, however we are able to see that the phone was switched to his

current account, [redacted]. When the phone was switched, another phone with a

different serial number was activated on the account the same day and is still

active as of May 13, 2013. Mr. [redacted] did request to have his Automatic Bill

Pay information removed from this account, so he will not be billed in the

future. We recommend that Mr. [redacted] call 1-800-Cricket or visit his nearest

corporate owned Cricket store to have this account permanently disconnected.

Cricket’s

Terms and Conditions of Service state that a customer has the right to dispute

charges on their bill, but they must notify Cricket of the dispute within 60

days after the billing date or the customer waives any claim they may have had.

Our Terms and Conditions of Service can be found online at http://www.mycricket.com/support/terms-and-conditions.

As

previously explained, Cricket is able to look at past usage information for its

wireless services, however we can only go back six months. We were able to

verify that there was little to no usage on the phone number 7734490546 for the

last six months, thus we refunded Mr. [redacted] in the amount of $332.00. We

were able to apply a service credit of $326.21 from the account number

[redacted] to his current account number [redacted] as a courtesy. Cricket

is unable to extend additional courtesies to Mr. [redacted] because we have

already overextended our policy to provide him with a refund for six months and

a credit for six months.

We

thank Mr. [redacted] for his communication. Although we are unable to offer the

resolution he is seeking, we trust that our explanation and refund of $332.00

as well as the credit of $326.21 will bring closure to his complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: unable to get them to stop taking money out of my checking account for Phone number [redacted] requested paper bill and they will not do so.

asked them to stop taking money out of my checking account refused. will not cancel. I no longer want payments coming out. Unable to cancel on their website can do everything except change payment method or cancel.Desired Settlement: Just want the problem fixed. they do not have authorization to take money out of my checking account.

Business

Response:

May 31, 2013

Review: I purchased the Cricket month to month service plan back on October 26, 2012 primarily for the advertised service of "Muve Music." It initially was working fine & the way it was advertised but after a few months (not sure exactly when but maybe 2-3 months ago) I started experiencing problems with the music service where I would go to open the APP but it was just continuously have a circle on the screen signaling that it was loading but it would never load & kick me out the program. I call customer service several times, & when one of the reps couldn't help me, they transferred me to a higher department that specialized in technical issues. I left a message but due to me being at work I did not hear my phone when I was called back. At that given time, I had returned the call to the number that was left for me & left a message. Seeing as though the message stated that the rep was out of the office & to contact his colleague, I then gave him a call & also left a message. I do not remember their exact names but I went back & forth between the two numbers to try to get someone but no one has ever returned my call or left a voicemail after the inital call I got. To this day my music program doesn't work still & I have still not received any feedbackDesired Settlement: Since I purchased the phone primarily for the music service, some sort of reimbursement would be nice whether it be money back from a bill or two. But if that is not feasible, then it does not matter because I have already made the decision to switch cellular companies due to Cricket's LACK THEREOF ADEQUATE customer support.

Business

Response:

June 04, 2013

Review: March 18, 2013 I purchased a Cricket phone. I ask, because I am over 65 if I would receive the$10 per month discount. I was told yes at one Cricket store I initially inquired about their plans. At the store where I purchased the phone I was told it takes about 2 months for the discount to be applied. After three months I had not received the discount and the store employee told me she would re-apply. Another month passed, no discount. Now, in July I was told I had be told you have to be on a government low income program to qualified.I was not told that I had to be on a government assistance program to qualify. I was not given that information at the time of purchase. When I visited the store where I purchased the plan I was told there was miscommunication. If there was miscommunication why did they try for 4 months to resolve the discount delay? This is an obvious bait and switch tactic or ignorance on the part of store employee. I do not know what Revdex.com can do and at this point I am resigned to dealing with the plan I have. I would like these two stores to be listed on Revdex.com beware list.Desired Settlement: As stated above, make the public aware of these tactics, or ignorance.

Business

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July 16, 2013

Review: In February of 2013 a new phone was purchased my due date was changed and I was unaware. Then in April 23 2013 I made a payment at a dealer on [redacted] the store is now closed. I found out from someone at another location that showed me the web page that showed my payment had been reversed in a store that store and the time. Now I have overpaid and they are refusing to help. My new phone w/ the confirmation # is broken and I cannot access it my service is off and I paid the overcharge amount 4 days ago. I do not know where the receipt is. Why do I have to prove I paid it??? My card company is sending me a print out of the payment to Cricket. I have been going through this for 3 months. I have lost business because of it. I also reported frequent loss of some of my services on my plan .Desired Settlement: Compensation and credit for lost time and money. Credit for months I payed and did not receive a full month of services

Business

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July 18, 2013

Review: I was told that I would be refunded for everything, but I paid over seventeen dollars for a defective cell phone which Cricket refused to replace. Now Cricket refuses to release my telephone number because they say that my account is not active. I must say that Cricket has provided the worst customer service and the cheapest, poorest equipment that I've ever encountered!Desired Settlement: I would like to be refunded for the return shipping and for a small portion of my time! ($20.00) and I would like my telephone number released to any other cell phone courier, upon my request and not be charged!

Business

Response:

July 24, 2013

Review: I started service with Cricket for wireless internet services the first part of September 2012. They wanted to set up a automatic payment plan but I don't have a bank account or credit card so I needed to pay by cash or money order. They only take cash or money orders at only one of their stores in OKC, I live in Guthrie so I wanted to mail my payment in. Well I sent my payment to the address given to me by Cricket for my October payment and my payment came back, so I had to take it to the only location to take cash in OKC. Cricket reopens my account and doesn't charge me any fees because of their mistake and swears up and down that is the correct address so I send Novembers payment to the same address Cricket keeps giving me, well this payment comes back as well. I send Decembers payment again to same address Crickets keeps assuring me is correct but once again the payment comes back, so back to Cricket I go. Well Cricket in OKC decides to make a call and find out about why the address they have is being returned and come to find out they moved earlier and did not inform Cricket in OKC. Having a new address I send my December payment in with a letter explaining all the problems I'm having making payments to Cricket. I then receive a letter from Cricket stating they don't know what account to apply the money they have received and to call them and leave a message so I did. They asked for some info and I gave them what I had and they couldn't figure out what account to apply the money to and said they would investigate and get back to me and they did one more time to no avail and have refused to return my calls or respond to a letter I sent to Cricket on 3/21/13.Desired Settlement: I have since started service with another company and would like Cricket to return my payment of $35.15 they are holding since I never got December 2012 service which is what the payment was for. I would also like to be reimbursed for the modem I had to buy for $75, to get Crickets service, since they refuse to give me service. They can have the modem back.

Business

Response:

August 8, 2013

Review: I have a phone that was flashed to cricket. I called cricket 3 weeks ago to change my number. After I changed my phone number, I was unable to use internet. When I called to find out why my internet was not working, I was informed that because I changed the number on flashed phone, my internet would stop working. I asked the manager why the person who changed my number (who was aware that I had a flashed phone) did not inform me that I would internet connection. He gave me no answer. I asked him to re-flash my phone and he said he could not because his machine was not working and that I could come back the next day. I came back the next day and the machine was still not working. I returned several days in a row and every day the machine was still broken. Then I was told to return on Monday. I returned on Monday, the machine was still not fixed. I was told I could leave my phone over night to be flashed in another city and it would be at the visalia store at 11am. I left my phone and had no ways of communication for a whole day. I returned the next day and my phone was NOT at the visalia store. I am still without a phone. I have driven several times from farmersville to visalia and wasted my gas to receive NO help from cricket. My internet is very crucial to my education and my career. I am on a waitlist for a very specific class that I cannot retake next semester. Without my internet I am risking the chance of losing my spot in this class.Desired Settlement: I would like to be credited a months worth of service and a new iphone 5 I had to take a loss because I didn't have my phone so I believe they should too.

Business

Response:

August 12, 2013

Review: I purchased a brand new zte engage on their website in march 2013. I received the phone broken. After several weeks I received a replacement finally that was very picky with chargers. It only charges sometimes. I called for a replacement I was sent one that would not turn on. I paid another $10 for another replacement it was sent and would not charge. I was ten sent an [redacted] onetouch. I paid $179 for the zte and was told they sent me a comparable model It is not sold anymore so could not find the retail price mine was a 8 megapixel the replacement was only 5. I sent it back and was now told I am stuck with the broken phone because they sent me a replacement and I did not keep it. Cricket says there is nothing they can do and [redacted] will not send me the phone I paid for and sent me a cheap crap phone and now says I will receive nothing. Also since I told them I was filing a complaint my 2 lines that had perfect service no longer have any service in many places were last week they did.Desired Settlement: I want either a refund or my phone the brand new phone I paid $179 for replaced with the exact brand new phone. I am not asking for an upgrade I just want what I paid for.

Business

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