Cricket Communications Inc Reviews (1307)
View Photos
Cricket Communications Inc Rating
Description: TELEPHONE COMMUNICATIONS, TELEPHONE COMPANIES, CELLOPHANE & CELL MATRLS & PRODUCTS, CELLULAR TELEPHONE SERVICE & SUPPLIES
Address: 201 Smithfield St, Pittsburgh, Pennsylvania, United States, 15222
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Cricket Communications Inc
Add new contacts
ADVERTISEMENT
Review: My modest debit account was entirely depleted by unauthorized charges made by VESTA CRICKET. Starting on March 26th 2014 up to May 26th 2014 a total of 52 charges of $2.18 each, altogether $113.36 was stolen from my account. A phone number was listed with each charge,###-###-#### OR US. My Google search of that number reveled numerous complaints from other victims of this scam.Desired Settlement: I will be making a formal complaint to my local police and DA. I fully expect that my bank will refund my account once I can convinced them that I was victimized by a scam. Hopefully other complaints will serve to stop this scam.
Business
Response:
June 19, 2014
Review: Bought new service with cricket because in their advertisements they say how good their service is, I have had my two lines less then a month and my service goes in and out I have contacted the store and cricket customer service, they send me to the warranty department which I have yet to get.a hold of.Desired Settlement: I want my service provided as I expected.and for them to figure out what the problem is. So I guess new phones and my service up to par so I get what I am paying for
Business
Response:
June 16, 2014
Review: THE WORST CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED. THEY NEVER SENT ME AN ORDER CONFIRMATION. THEY COULD NEVER PROVIDE ME A TRACKING# OVER THE PHONE. ONE REP LIED THAT I WAS GOING TO GET MY NEW PHONE BUT DID NOT GET IT. BOTH ORDERS GOT CANCELLED WHEN I ONLY AUTHORIZED TO HAVE ONE ORDER TO BE CANCELLED. THEY MAKE IT SOO HARD TO PLACE AND RECEIVE AN ORDER, AND THEY LIE TREMENDOUSLY.Desired Settlement: I JUST WANT MY PHONE. THEY TOOK MY $$, AND I NEED THEM TO SEND ME MY PHONE. BUT I WOULD ALSO LIKE TO HAVE THEM REFUND MY OTHER ORDER SINCE THEY HAVE ALREADY CANCELLED IT AUTOMATICALLY.
Business
Response:
June 24, 2014
Review: We signed up with Cricket for cellphone service since we were moving to Chapel Hill, TN and they advertised on their website they service our area and we would have good cellphone reception. My wife and I both signed up for service with them switching from Tmobile.
However, once we moved to the new area, the cellphone coverage was not what they advertised. The signal is constantly dropping out and most of the time I dont get any signal on my phone, and sometimes it goes to 1 or 2 bars. Ive tried contacting Cricket customer service about the issue several times, but have to wait 20+ minutes to get through on their phone support line, or my line disconnects before I reach someone since I have horrible signal, or Im just hung up on by rude overseas reps who I barely understand.
I need them to fix the tower issue in my area so we can get service like they advertised to us.
I also need them to credit us for a referral I did as well. My phone number is ###-###-#### and the number I referred is ###-###-####. We were both supposed to get $25 on each of our lines but I cant get through to anyone who understands the promotion.Desired Settlement: Fix the towers in our area so we get the advertised reception, and credit our accounts $25 each for the referral we did.
Business
Response:
June 20, 2014
Review: Bought Three Iphones under Cricket YBUY Plan, I paid for the phones in full No Balance with YBUY, per Cricket Store representative I was told that once phones are paid they can be unlocked and be used with other carriers. I have been fighting to get Cricket to unlock my phones they are refusing and are forcing me to stay with their services for at least four months for them to unlock my own paid in full Iphones. This nonsense need to stop and Cricket should unlock the phones since they are paid in full.Desired Settlement: Cricket can refund the money paid for the phones or unlock all 3 phones.
Business
Response:
June 23, 2014
Review: There are 2 complaints on this transaction, both deceptive trade practices...After spending time with the Store Manager ([redacted]) making sure that the phone would do all of the things I needed it to do, I made the purchase. I even asked what the return policy was and [redacted] told me it was 7 days, he never mentioned any portion that would not be covered under the return policy. They advertise monthly service at $40 per month. I was told that because I was purchasing a smart phone, I had to go to the $50 per month plan. I pointed out that the advertising in store, on the radio and online all indicated smart phone plans from $40. He advised that most people go above the range of the $40 plan so his company (unclear if Cricket or just his store) requires that all smart plans be placed on the $50 per month plan. With no other option, I paid for the $50 per month plan.I then spent the next 2 hours in the store attempting to get the phone to work to dial into my network (the main reason I was purchasing the phone in the first place). [redacted] finally had me contact Cricket Customer Support over the phone and they advised that the feature I needed was not offered by their company. [redacted] left at this point and a white female, who identified herself as [redacted], took over the transaction. I advised that since the phone would not do what they told me it would, I had no use for it. She said she could process a refund but only for the device, not the $50 for service or $25 for the activation fee (plus [redacted] County tax). I said this was unacceptable so she contacted [redacted] on the phone. He confirmed to her that this was the case, so she processed the refund of $160.49, leaving me short $76.75. She said I would need to talk to [redacted], but wouldn't provide a phone number to contact him. I asked to talk to their corporate office and she said they didn't have one. I asked to talk to the owner, and simply received a blank stare. I then asked for a customer service contact for Cricket and she also advised they didn't have one, just the number that I had already called. I called that number, while still in the store, and the representative ([redacted]) said that returns had to be handled in the store an he didn't see why a refund wouldn't be due in this case since I never received the benefit of phone service.There are 2 issues here, falsely advertising a much lower rate on the radio, internet and in the store when actually forcing customers to a higher priced plan and deceptive advertising of their return policy.The return policy was not presented to me until AFTER I signed my credit/debit card on their computer. The policy appears on the back of the receipt, but states it is the policy AIO Wireless, there is no mention of Cricket Wireless or any affiliation. Obviously, I could not have read the policy prior to signing AND I verbally confirmed with the Store Manager ([redacted]) that I would receive a refund if the phone did not work for my needs PRIOR to initiating the purchase.[redacted] offered an alternative. She advised me to go to Walmart, sign a 2-year contract for an AT&T phone (AT&T owns Cricket) and then bring the phone over to her store and she could install the SIM card and I could have the Cricket service I had already paid for. When asked about the price of the phone with a 2-year contract, she acknowledged that it would be several hundred dollars.I took photos in the store that clearly show there is no return policy posted. In fact, the photos clearly show that there is nothing to indicate the actual name of the store (other than the Cricket) brand and there are no licenses posted.I paid $237.24 for a phone and service and received NOTHING in return. I was intentionally mislead by the Store Manager [redacted] on multiple phone calls and visits prior to making this purchase. I did more due diligence than most people prior to making this transaction, and would NEVER have made the purchase if I was aware of a return policy that was anything other than complete 100% refund if the phone didn't work as needed, just like the return policy of every other mobile carrier I have ever seen.Desired Settlement: I paid $237.24 and received nothing in return. I did accomplish a partial refund of $160.49, which still leaves me short by $76.75.While I simply want my $76.75 back, in a perfect world, I would also like to see them honestly advertise and honor their pricing and clearly post their full and complete return policy for all to see.
Business
Response:
July 10, 2014
Review: I would pay my account on the 3rd of each month and they would shut my phone off on the first of each month.I would call to complain they wanted me to pay an extra 17.00 to turn it back on.The first lady I talked to could see that I paid it with my debit card on the 3rd. The supervisor told me she could not find my payment and to just pay the 17.00 and they would turn it back on. After months of this happing I have cancelled my account.Desired Settlement: Refund of at least one months service put back on my card.
Business
Response:
July 10, 2014
Review: I purchased two plans for my husband and I from online cricket I verified that my service would work as it required online, when I received the sim cards and tried to activate it it said it was already activated however I can't use my phones i've been calling and calling and getting no where there is no store location for me to go too to get this fixed now my phone numbers are not working and I keep getting the run around with the company.Desired Settlement: I would like to get my money back and my phone numbers that were attached [redacted] and [redacted]. if I can't get my phones to work please help
Business
Response:
July 21, 2014
Review: I bought a sim card for my phone online. They sent my sim to the wrong address. I have been transferred to 20 departments or people and no one can fix this. I have spent $60 on a product ill never see. They are unable and more to the point unwilling to rectify the issue. I just get transferred to a different person. I have spent hours trying to no avail.(side note I have no phone so I had to enter a bogus one to your website to get here, sorry!)Desired Settlement: I just want what I paid for, or a refund.
Business
Response:
August
19, 2014
Revdex.com
Review: I've had Cricket for over 5 years. Not a lot of complaints until they did the merger with AT&T.The "Customer Service Representatives," if you want to call them that, are always rude, have very heavy foreign accents that are hard to understand, and always talk in circles. Any question you have will be answered in 10 different ways, by 10 different people. First, I was told I can keep the phone I have when the merger goes through, I was told it was compatible with the network. Then, I can't.Then, I can. Now, I can't. I looked at a phone at the store and was told it had the same features on the phone itself that I have now. I double checked today to make sure, and was told different when I called Cricket.Then, I went to order a different compatible phone on Cricket's website. I also wanted to purchase the new calling plan at the time I activated the phone, it was a package deal. The phone prices are also cheaper online than in the Cricket store. After trying to order online and getting nowhere, I called Cricket and was told online orders are for new customers only.I was given two different numbers to call, which were of no help because I was again told two different stories by two different people. I was finally told by a third rep that I had to switch my calling plan while I was on the phone with her to the calling plan and network to place an order with her. What good does that do me now when the phone I currently have will NOT work on the new network??? So I would be stuck without a phone entirely until I got the phone in the mail...really???The rep then told me if I wanted everything done the same day, I have to drive out of my way to the Cricket store, switch my calling plan to the new network, and purchase a new phone at the store price, not the online price.I also went out of town on a few weeks ago. Cricket has advertised free nationwide roaming in the past, but only to find out they charge $5 a month for 30 minutes of roaming. I'm not happy.Desired Settlement: Very poor treatment by Cricket, this is not how you're supposed to do business. Cricket representatives need to learn how to provide customer service to their customers. They make it quite obvious they hate their job by their attitude. They also need better training, half of them don't know how to help with technical issues. I pay for a service, not just calling plan. I don't expect to be treated like royalty, but I have to say this is by far the worst customer service I have ever encountered.
Business
Response:
August
26, 2014,
Revdex.com
Review: I purchased a phone and wireless service on August 8,2014.8/9/14 returned to store because phone was defective. Told to re-boot, and should no longer be a problem. 8/14/14 returned to store due to same issue. They have a 7 day return policy. I wanted to return or exchange the phone before the 7 day policy expired. They didn't have any in stock, was told to send out to Nokia. Here is my problem. Because I would still be paying for my monthly service, and my phone would be sent out for repair I did not want to be without a phone. They offered me a lender phone. I paid $47.93, and was reassured it would be refunded once I returned the lender phone. I was given until 9/11/14 which would allow ample time for my defective phone to be repaired. I signed an informal contract, essentially promising to return the lender phone, assuring me that this $47.93 would be refunded upon return of lender phone.Today 9/5/14 I went in to return the lender phone only to find out that I WOULD NOT BE REFUNDED the $47.93! The employee has since left the company and the "manager" said she was aware of this transaction and told me that she would not honor the said refund! I told her this was ridiculous that I could have purchased a cheap disposable phone for less than this. Is their any way I can somehow get my refund? I'm so disappointed in the lack/poor of customer service.I have the receipt for this supposed refundable lender fee.Desired Settlement: $47.93
Business
Response:
September
22, 2014
Revdex.com
Online
Complaint
Re:
Revdex.com
Complaint ID: [redacted]
Cricket
Account No: [redacted]
Dear
Sir/Madam,
This
correspondence is in reference to a complaint filed by [redacted] regarding a
device lender fee. In her complaint Ms. [redacted] states that she purchased a
phone in August 2014 at a store, but she tried to return it at the store before
the 7 day return policy for device issues. The store did not have the device in
stock, and she was advised to return device to the manufacturer. To avoid being
without a phone, she was offered a loaner phone with a refundable fee of
$47.93. Once Ms. [redacted] received the exchanged phone, she returned the lender
phone and requested the device’s lender fee refund, however, the refund was
denied. Ms. [redacted] is requested the lender fee refund in the amount of $47.93.
We
apologize to Ms. [redacted] for any inconvenience or poor service she felt she
received. Cricket strives to provide excellent service and we regret when that
high standard is not met. We will forward Ms. [redacted]’s concern to the local market
for proper training.
However,
please be advised that [redacted] is a Cricket indirect dealer, and
indirect dealers are independent from Cricket Wireless. Cricket Wireless provides guidelines to the
independent dealers for pricing, policy, and procedure, but has limited control
over which guidelines the dealers choose to implement. In addition, Cricket
Wireless does not offer a loaner phone program. For this reason, we are unable
to give Ms. [redacted] a $47.93 refund. Nevertheless, we applied a $15.00 credit
to her account as a one-time courtesy for selecting Cricket’s service.
We
thank Ms. [redacted] for her communication and trust that this explanation
properly addresses her complaint.
Regards,
Corporate
Customer Relations
Greenwood
Village, CO 80111
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This offer is unacceptable.
Review: Cricket's website states you can switch your current phone to another phone for free and keep your phone number, as long as you are not changing plans only phone. That is not the truth, I called Cricket customer service 3 times, to transfer a Samsung Galaxy s3 to a Samsung Galaxy S4 and the online service would not let me, so I called customer care each representative advised me I could do this transaction online, with the exception of one representative who told me it's not possible to switch your phone online because the device has a S.I.M. card. No where on the switch phone site page does it state that if you have a S.I.M. card you cannot switch your phone to another phone for free, as the site states. Instead you half to go to a Cricket corporate store or call Cricket customer service and pay a $15.00 fee. And if you call they will wave the fee 1 time as a courtesy but if with in 6 months you change your device through customer service or Cricket corporate store you half to pay the fee of $15.00. If you go on the website it is supposed to be free to switch your phone. But apparently that is not so, if you have a device with a S.I.M. card you half to pay a $15.00 fee and call customer care or go to corporate store, verses doing it yourself for free on there site.Desired Settlement: The fee of $15.00 be waved due to the false advertisement on the website stating that you can switch your device for free when that is not the case if you have a S.I.M. card and the site does not state that you cannot switch your device for free if you have a S.I.M. card.
Business
Response:
September 23, 2014
Revdex.com
Online Complaint
Re: [redacted]
Revdex.com Complaint ID: [redacted]
Cricket Account No: [redacted]
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by [redacted] in regards to a Cricket online promotion. In her complaint, Ms. [redacted] states that there is a Cricket advertisement claiming she can have her current phone replaced with another phone of her choice at no cost. Ms. [redacted] would like the $15 activation fee to be waived siting this advertisement.
After reviewing the current online promotions, we have verified that Cricket does not offer to replace any phones free of charge. Customers migrating to the new Cricket do have the option to bring their own compatible, unlocked GSM device to be activated on the new network, however are still required to purchase a GSM SIM card. Cricket will not be crediting Ms. [redacted] for the device change fees on her CDMA account.
We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.
Regards,
Corporate Customer Relations
Greenwood Village, CO 80111
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern,
Review: I recently to out a phone with cricket store in san bernardo st laredo tx under credit of [redacted] .The representive should have told me that the phone was gonna keep doubling its price. He told me by december its 1000 dollars I said no by then I should pay it the phone cost 500 dollars I took it out by june july by october progressive [redacted] in [redacted] was charging me 1000 dollars. I never got a statement everything is deducted from your bank account. I think this is fraudulent it is not exlained their are no statments exolaining . This company needs to be reveiewed and it needs to be explained to the customer. This xompanysDesired Settlement: I do not thik is fair for the consumer. I certainly wouldnt like for this to happen to someone else. I would like all the extra money I paid. Thank you
Business
Response:
October
3, 2014
Revdex.com
Review: Vendor activated Cellphone service in my town of james island. Vendor mentioned that I would have superior service to existing (Tmobile) service and be fully functional. Trialed service at my home and at work over a four hour same day. The service was non functional.Desired Settlement: Full refund of all fees associated and incurred with activating this account, and complete cancelation of this account.
Business
Response:
October
13, 2014
Revdex.com
Review: The customer said I will receive 10 gbs every month and they were updated my 5gbs for this month 10 and I should of 7 left since I used 3gbs.... I have a text and I told the supervised to listen to that callDesired Settlement: If I do not get my get 10 gigs for this nobtg give me my money back
Business
Response:
October
2, 2014
Review: Was talked into phone that does not meet my needs it is over priced and does not recieve my email as promised. Customer service does not answer only can speak to machine.Desired Settlement: I would like a refund and go to a carrier who provides customer service in real time
Business
Response:
October 24, 2014
Revdex.com
Review: I purchased a zte Sonora 4 g brand new in the box from a corporate cricket store. I have been a long time user of cricket wireless and have never had any issues until now. two weeks after buying the phone it crashed. I called corporate and attempted to reconcile the issue but they refused to help me. and no one has called me or emailed me about any of this from cricket. after arguing for two weeks with cricket wireless they finally agreed to look at my phone. during that two weeks I was repeatedly given wrong information and the run around and there was zero accuracy in the service I was receiving. eventually they agreed to replace the phone under a factory warranty and told me it would be a brand new device. after they mailed the phone to the wrong address and I threatened to sue them they finally got the order directed to my house. but the device was refurbished not brand new as I was promised. after calling customer service back and talking to the claims dept I have gotten no were and the best they are offering me for the weeks of services I have paid for and not received is a thirty dollar credit for a half of a free month. when I paid 175 for a phone cricket wireless themselves have inspected and deemed to be factory defective. I have been stolen from by cricket wireless and feel that because they have treated me poorly I should be compensated with a brand-new or upgraded device for the trouble and financial losses I have accrued while being a good faith customer of cricket wireless. their customer service is subpar and they care nothing about you as a customer.Desired Settlement: due to the multiple discrepancies, bald faced lies and misinformation and financial loss I have accrued from being a cricket customer due to their negligence I would like a brand-new phone equal to or greater than the device that was defective and sold to me. this is because a cricket representative told me it that I would be receiving a brand new device and I would also like top be compensated for 2 months of free service due to the ineptitude of their customer service and rudeness.
Business
Response:
October 29, 2014
Revdex.com
Online Complaint
Re: [redacted]
Revdex.com Complaint ID: [redacted]
Cricket Account No: N/A
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by [redacted] in regards to a replacement for his Cricket phone. In his complaint, Mr. [redacted] claims he was told his phone would be replaced with a brand new device, but received a refurbished device. Mr. [redacted] is requesting a free upgrade to a new device and two months of free service.
Mr. [redacted] did not provide any information required to successfully research his warranty information cited in his complaint.
Please note, we offer several warranty exchange options:
•Advanced Exchange: Customers will be shipped a new or reconditioned (like new) replacement device before sending their defective device to the Cricket Returns Center. Customers can choose between 2-day delivery for a $10 shipping fee or next day delivery for a $20 shipping fee. Customers will be charged a security deposit equal to the value of the device ($30 - $600, dependent upon the device). A full refund of the security deposit will be applied to the customer credit card within 5 business days once the customer has returned their defective device to the Cricket Returns Center and if the device meets the warranty exchange return policy requirements. If the device does not meet the warranty exchange requirements - the security deposit will not be refunded and the defective device will be returned to the customer.
•Expedited Post Exchange: Customers must send their defective device to the Cricket Returns Center before they receive a replacement device. If the return is compliant with the warranty exchange policy requirements, a new or reconditioned (like-new) device will be shipped to the customer. Customers can expect to receive the replacement device within 3 business days after shipping the defective device to the Cricket Returns Center. A $20 shipping fee will be charged to customers for this option.
•Standard Post Exchange: Customers must send their defective device to the Cricket returns center before they receive a replacement device. If the returned device is compliant with the warranty exchange policy requirements, a new or reconditioned (like-new) device will be shipped to the customer. Customers can expect to receive the replacement device within 5 business days after shipping the defective device to the Cricket Returns Center. This option is at no cost to the customer.
Cricket does not have an option to replace a phone with a new device under the warranty provided by the manufacturer. If Mr. [redacted] would like a new phone he has the option to purchase one.
Cricket will not be providing two months of free service as requested.
We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.
Regards,
Corporate Customer Relations
6380 S. Fiddlers Green Circle, Suite 900
Greenwood Village, CO 80111
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears to me that cricket wireless has not properly reviewed the complaint I filed because they were not able to locate my account because of incomplete information as they allege even though I have provided my cricket wireless phone number which is the only account identifier that cricket customer service was able to provide me during my follow up calls to customer service. I will provide that phone number again as follows : ###-###-#### : my service has been kept current and active with a positive balance kept on the account since it's inception. quite frankly I am a valuable customer and have been a long time user of cricket wireless.
I am not demanding a free upgraded device for no reason. I am demanding that cricket wireless take responcibility for a cell phone device that was sold to me as brand new at full price and was found to be defective when I followed thru the warranty process. I would like a brand new phone in the box because that is what I paid for. And I am demanding two months of free service for the ineptitude of the customer service reps who continually and repeatedly gave me wrong information and whom were very rude
Regards,
Review: My wife and I tried to sign up for two phone lines through the local Cricket store. We were vringing our phone numbers from our previous provider with us. There was an error made by the associate that helped us which resulted in the number not porting over form the previous carrier, and subsequently not being able to get my wife's line started- leaving her with no cell service. I have spent well over an hour trying to work with Cricket over the phone and several hours and nultiple trips into the store. My number has till not ported over, and my wife still has no service. We have been given incorrect information multiple times and been lide to by the store staff (including being told we could return the phone and receive a full refund for everything if there were issues, but when we asked about doing this after we have had issues, we were told by the same associate that we would still be charged for service that we haven't even had the chance to use and would be charged a re-stocking fee). There has also been a back and forth blame game between the store associates and the coorporate support line with each blaming the other for the issue.After mutiple days, I am still unable to use my new Cricket phone, and my wife is without service.Desired Settlement: I expect my situation to be resolved, and to receive a discount/credit for the extreme inconvenience of the situation.
Business
Response:
November 19, 2014
Revdex.com
Review: I bought a new Cricket phone at Walmart and I tried to activate it and I couldn't so I called customer service, then they transfer me back and forward for about 45 minutes and finally I talked to some body that guide my to the activation process. After I did everything was done I received an email staying that I have to wait 72 hours for the activation due to the fact that I requested transfer of my actual phone number which I did. After that 72 hours I called them again and they told me that no information about my order was showing in their system. I gave them my order number and then they told me that their system cancelled the number transfer. I was on the line with customer service for about 3 hours. Then I told them that I wanted a credit due to the fact that they want me to start all over again and that I had to pay my current service with another company to keep my cell phone working and they told that they do not give credit for cancellations even do I never have an active phone o account with them, they never activated my service and anyways they wanted to keep my money for a service that I never had. I am an Army disable Veteran and for me every penny counts and my question again is why do I have to pay for a service that I never had and been their fault. Thanks in advance for your help.Desired Settlement: I just want my money back.
Business
Response:
November 24, 2014Revdex.com
Review: I PURCHASED THIS YEAR IN SEPTEMBER A CRICKET CELL PHONE, THIS MONTH I HAVE BEEN EXPERIENCING CRAZY THINGS WITH THIS PHONE, IT DROPS Calls, PUTS ITS SELF ON HOLD & JUST DOES ITS ON THING. I'VE CONTACTED CRICKET NUMEROUS TIMES & GET NO WHERE, BUT NOW THEY WANTED ME TO SEND MY CELL BACK TOO THEM & IN RETURN THEY ARE GOING TO GIVE ME ANOTHER CELL JUST LIKE IT BUT, "IT WILL BE REFURBISHED". THATS NOT FAIR I BOUGHT IT NEW & I WANT WHAT I PAID FOR, I'M VERY UPSET & DISSATISFIED WITH CRICKET. I ONLY THINK ITS FAIR TO GIVE ME A " NEW PHONE", OR ARE THE SELLING REFURBISHED ONES TOO THE PUBLIC????Desired Settlement: I WANT A "NEW PHONE", THATS WHAT I PAID FOR, PLUS MONTHLY FEES TO USE THE SERVICE. I CAN BE CONTACTED ANY TIME, PLEASE HELP A POOR WOMAN WHO LIVES ON SOCIAL SECURITY GET JUSTICE! THANK YOU, I HOPE YOU CAN HELP! UPSET IN FLORIDA.
Business
Response:
November 18, 2014Revdex.com