Cricket Communications Inc

Review: There are 2 complaints on this transaction, both deceptive trade practices...After spending time with the Store Manager ([redacted]) making sure that the phone would do all of the things I needed it to do, I made the purchase. I even asked what the return policy was and [redacted] told me it was 7 days, he never mentioned any portion that would not be covered under the return policy. They advertise monthly service at $40 per month. I was told that because I was purchasing a smart phone, I had to go to the $50 per month plan. I pointed out that the advertising in store, on the radio and online all indicated smart phone plans from $40. He advised that most people go above the range of the $40 plan so his company (unclear if Cricket or just his store) requires that all smart plans be placed on the $50 per month plan. With no other option, I paid for the $50 per month plan.I then spent the next 2 hours in the store attempting to get the phone to work to dial into my network (the main reason I was purchasing the phone in the first place). [redacted] finally had me contact Cricket Customer Support over the phone and they advised that the feature I needed was not offered by their company. [redacted] left at this point and a white female, who identified herself as [redacted], took over the transaction. I advised that since the phone would not do what they told me it would, I had no use for it. She said she could process a refund but only for the device, not the $50 for service or $25 for the activation fee (plus [redacted] County tax). I said this was unacceptable so she contacted [redacted] on the phone. He confirmed to her that this was the case, so she processed the refund of $160.49, leaving me short $76.75. She said I would need to talk to [redacted], but wouldn't provide a phone number to contact him. I asked to talk to their corporate office and she said they didn't have one. I asked to talk to the owner, and simply received a blank stare. I then asked for a customer service contact for Cricket and she also advised they didn't have one, just the number that I had already called. I called that number, while still in the store, and the representative ([redacted]) said that returns had to be handled in the store an he didn't see why a refund wouldn't be due in this case since I never received the benefit of phone service.There are 2 issues here, falsely advertising a much lower rate on the radio, internet and in the store when actually forcing customers to a higher priced plan and deceptive advertising of their return policy.The return policy was not presented to me until AFTER I signed my credit/debit card on their computer. The policy appears on the back of the receipt, but states it is the policy AIO Wireless, there is no mention of Cricket Wireless or any affiliation. Obviously, I could not have read the policy prior to signing AND I verbally confirmed with the Store Manager ([redacted]) that I would receive a refund if the phone did not work for my needs PRIOR to initiating the purchase.[redacted] offered an alternative. She advised me to go to Walmart, sign a 2-year contract for an AT&T phone (AT&T owns Cricket) and then bring the phone over to her store and she could install the SIM card and I could have the Cricket service I had already paid for. When asked about the price of the phone with a 2-year contract, she acknowledged that it would be several hundred dollars.I took photos in the store that clearly show there is no return policy posted. In fact, the photos clearly show that there is nothing to indicate the actual name of the store (other than the Cricket) brand and there are no licenses posted.I paid $237.24 for a phone and service and received NOTHING in return. I was intentionally mislead by the Store Manager [redacted] on multiple phone calls and visits prior to making this purchase. I did more due diligence than most people prior to making this transaction, and would NEVER have made the purchase if I was aware of a return policy that was anything other than complete 100% refund if the phone didn't work as needed, just like the return policy of every other mobile carrier I have ever seen.Desired Settlement: I paid $237.24 and received nothing in return. I did accomplish a partial refund of $160.49, which still leaves me short by $76.75.While I simply want my $76.75 back, in a perfect world, I would also like to see them honestly advertise and honor their pricing and clearly post their full and complete return policy for all to see.

Business

Response:

July 10, 2014

Review: I called customer service multiply times all the say is I will receive a call from a technician I wait for a call from a man name [redacted] he claims he calls never receive a call from him when I call them to see updates I get forwarded to a voicemail with [redacted]'s name saying he's not in office he refuses to answer my calls his number is [redacted] I told them call me after 430pm the only called once at 1030 am the issue has been going on since I had started service and now I can't now get through to any customer service repDesired Settlement: All I want is to get my service fixed and get the service I paid for and for [redacted] to do his job like he's paid to do so

Business

Response:

February 28, 2014

Review: went into cricket phone store in edgewood md. we have been customers of cricket for 3 years no problems paid on time. sunday went into store to upgrade to android phones paid out 441 dollars they activated phone only problem - no incoming calls on either phone. the sales person tried to get help from her manager she was told that the problem would be handled by next day. next day came and went called store was told by her manager he would expedite this right away. next day was told it would be another 72 hours to fix problem. next day took back phones to edgewood store to fix problem. the girls in store tried to do what needed to be done. talked to her manager again and was told that I could return the phones for a refund except for 50 some dollars that was returned to old phone account which was also shut off at this time. now we have no phone service but are still being charged. but if I wanted to pay another 300 dollars for phones I shut down new phones. the regional manager was not helping his employees nor the customer. I will never use this phone company ever again!Desired Settlement: It baffles me that a man walked off the street while we were trying to resolve the problem got a phone and was immediately activated. I was existing customer and couldn't get an incoming call after paying a whole lot more than the man did. [redacted] - Territory Manager. This man needs to be reprimanded, replaced, or something else disciplinary. He was rude and short when spoken with. He had no interest in attempting to try to resolve a four day issue that is beyond excuse.

Business

Response:

July 3, 2014

Review: Cricket has cut off usage of my phone twice recently. They have used the same Visa number for three and a half years every month. They claim that my visa card number did not work in January, so I gave them a debit card number. My bank says "no problem with either card." Perhaps Cricket wants me to buy another phone..they told me yesterday that mine has been discontinued. That is no excuse to cancel service. It is possible that their billing department is not using my correct Visa number???Desired Settlement: I would like to know what has caused this problem.

Business

Response:

February 14, 2014

Review: I purchased an android phone directly from the Cricket website on 12/27/2013 and the phone broke on 01/11/2014. I took the phone to an authentic Cricket store where the Cricket technician diagnosed and documented that the phone was broken beyond repair at no fault of my own. They informed me at the store could not take the phone back nor provide me with a loaner because the phone was purchased online. I called into customer service where they instructed me to send the broken phone back to the [redacted] address and to also have a tracking number however I would need to purchase a NEW phone in the duration. I was also informed that I would receive credit for the broken phone. I returned the phone on 3/7/2014 and called into customer service to confirm that they had received the phone. After speaking to at least 2 customer service representatives and 2 supervisors (1 of which hung up on me) the other being a Mr. [redacted]. First let me say that EVERY representative, including the Supervisor came on the phone with seemingly the intention NOT to provide any form of resolution. After Mr. [redacted] informed me that he would not be crediting my account nor sending a replacement phone, he also informed me that they would not return the broken phone that I sent to their [redacted] address. I informed Mr. [redacted] that keeping possession of my property and not returning nor refunding my monies would be considered theft and again asked if he would be returning my property. His response was "No. Is there anything else that I can help you with" Not only am I out the 32.00 for the cost of the phone, the cost of a new phone 80.00, the cost of returning the broken phone, they are not attempting to steal my broken phone. I do understand that the phone was returned after 30 days however it was documented on the CS line and in an official Cricket location that the phone in question was broken beyond repair and reported within 30 days. I have been with Cricket for over 8 years, if this is not addressDesired Settlement: There are 3 settlement options that I would find suitable considering the circumstances, any of which would suffice:1) A credit to my account for the cost of the phone ($32.00) 2) A replacement phone that is equal to the amount of the phone purchased.3) For Cricket to return the broken phone that I sent to their [redacted] address.I do understand that I returned the phone outside of the 30 days, however it was documented in an official store that the phone was broken within the 30 days.

Business

Response:

March 31, 2014

Review: The Cricket store located at [redacted] (Merchant ID [redacted]) reversed a cash payment of $68.00 made to account #[redacted]. We have a receipt showing the cash paid on this account dated 2/12/2014 and do not understand why a reversal was made. We have attempted to speak with the store manager on numerous occasions and have been told "he is not in".Following is the time frame of the issue:2/12/14 ** paid cash $68.00 + $3.00 convenience fee to Cricket Store [redacted] Balance due $130.27 printed on receipt 2/18/14 ** paid cash $130.27 + $3.00 Convenience Fee to Cricket Store [redacted] Balance due $0.00 printed on receipt 2/26/14 Cricket Corporate reversed $68 payment on account #[redacted] because of no payment received from Merchant #[redacted] for this account.2/27/14 Cricket Corporate sent text message requesting a fax copy of 2/12 receipt to resolution center within 24 hours or account will be shutoff due to outstanding balance of $68.00.2/28/14 Account shutoff-** made payment of $68.00 + $3.00 convenience fee to Cricket Store [redacted], ** to turn account back on. Mr. ** asked to speak with store manager and was told "he was gone for the day". Receipt shows balance due of $0.00. Store associate told Mr. ** he must call Cricket customer service ([redacted] on Cricket phone) to resolve issue. Cricket Customer service told Mr. ** he must contact [redacted] store manager Merchant id #[redacted] to resolve the issue.3/2/14 Letter sent to Leap Wireless dba Cricket Communications, [redacted] requesting resolution of issue (as of 3/19, no contact has been received regarding this issue from Leap Wireless to Mr. **)3/13/14 ** paid cash $68 + $3 convenience fee to Cricket Store [redacted]3/18/14 ** paid cash $130.25 + $3 convenience fee to Cricket, [redacted], ** 3/19/14 ** called Cricket Customer Service ([redacted]) and was informed the resolution center is still investigating the issue. They will not credit Mr. **'s account for the $68.Desired Settlement: ** wants a credit of $68 to be issued to account #[redacted]. Cricket Store, Merchant ID #[redacted] only accepts CASH payments for account payments. On 3/19/14, [redacted]" of Cricket Customer Service informed ** that Cricket Corporate would not correct the error. [redacted]" could see account #[redacted] had an internal reversal made to this account on 2/12/14. ** has receipts showing payments made and screen shots of the account balance showing 2/26 "Misapplied pmt"

Business

Response:

March 26, 2014

Review: Dec.2013 cricket was offer specials on S4 so I brought one a few months before that I brought a S3 to give to my son both phones were financed the S3 from progressive and S4 through Ybuy. I had to find out from various customers that cricket was merging with at&t. So I went into the store to confirm this. They said they already merged. My second question was long had they known this was coming they said since Dec. I was told I could no longer use the phone after March of next year. So I'm stuck with a phone I can't use.They had the nerve to tell me that trade my phone in but I would still to pay something for a new phone. I'm still paying on the S4.I never received a text or anything about this changeDesired Settlement: I would like a full refund of the purchase price that I paid for the first phone I brought.They need to finish paying why ybuy for the second phone I brought pay the reminding balance and refund me the rest of the money I paid into the phone. Think I will go with another provider with a refund I can go with another provider I have lost all trust in this company. They didn't have have the decency to notify there customers.

Business

Response:

June 30, 2014

Review: I bought a Samsung Galaxy S4 on May 8th 2014 at a store. I was not advised in any way that my phone would not be compatible with Cricket's new GSM service although my phone does use a SIM card. I did contact Cricket Wireless and the only solution that was offered that I buy a new phone. I feel that this sale was Deceptive and that facts should have been relayed to me, so that I could have made the choice of waiting to buy a phone and service with Cricket. I speak with someone from Cricket's Corporate office who advise I should just file a complaint. I am asking for you help in resolving this issue. Thank you [redacted].Desired Settlement: I am would be satisfied with another Samsung Galaxy S4 that will work on the new Cricket as they call it.

Business

Response:

October 8, 2014

Review: The telemarketer I was talking to kept telling me the data was bytes, when in fact internet speeds are in bits, witch is a 8th of a byte and when in fact is false advertisement. I did not by any phone or plan, I was browsing for a new phone and a new plan that is cheaper than the one that I have. I hate when people scam with the difference of bits and bytes.Desired Settlement: They did not scam me, but they might get someone to buy their plan because its bytes and not bits.

Business

Response:

July 23, 2013

Review: My phone stopped working over a month ago. It took me 2 weeks to get a available warranty representative on the phone. When I finally got a available representative they took my claim and sent me a label for me to send them my phone. They sent the label via email. The representative Informed me I will have my phone in 5 to 7 business days. In 7 days I called to check the status and they informed me that they did not no what was going on because it was during the weekend and to give it until monday. I called back on that Wednesday giving them some extra days and they said my phone would be here on Friday the 13th and I received no phone. I Called back on Sunday and the representative said she could not help me and that my supervisor would call me. Her supervisor did call me and informed me that my phone will be here Tuesday the 17th and she would expedite it for me. I called FedEx today and FedEx said the driver will not deliver the phone because cricket did not put my apartment number on the package. They are still charging Me month fees. I asked the supervisor today to assist me with funding some of my bill and she said she could not.Desired Settlement: I would like to speak to a representative about my decision because I am baffled, hurt and stressed over this matter. Not to mention I have taken off of work twice to receive a phone that I can't get.

Business

Response:

June 26, 2014

Review: paid phone bill prepaid 86 for2 line got 7 days worth of service. phone shut due to billing cycle. oct 14. no service for sept 21 days needed to pay 91.00 7 days later. If its prepay why are they charging $177.00 . Rep refuse to refund 1st payment. but not receiving any phone service.Desired Settlement: If I used there phone for 7 days. I will would like my remaining money returned to me since I will no longer be utilizing there service.. was told refunds are not an option. Paid for 30days of service only got 7 days.

Business

Response:

October 16, 2013

Review: this is the second complataint that I have to file on this company. I was approved for the Lifeline program and have bee fighting with Cricket to get the credit. As of my last complaint with the Revdex.com credit provide retro credits and a courtesy credit, I figure it was handled but nope to my schock my bill for August 1st,2014 was not correct the lifeline credit was not on there at all. I went down to the store CEllagain here in omaha ne on Saddlecreek Road, I spoke with thier manager [redacted]. He saw that I was elgible for the credit as of 03/28/14.However he said I have to go home and get my approval letter so he can send it in. I asked why and he said to get it solved however when asked why do they need that if thier system shows I was approved. He had no answer on why I needed to keep providing proof of approval from the NPSC. I have called into the customer service and get told they are not train on the program.I call Crickets Lifeline dept and they tell me nothing they can do.Then to top it off I get told by the end of the year I have to get a new phone to keep thier serv.My phone works great but bc I bought it before 05/18/2014 I have to spend more money on a new phone to stay with them.Wow. I am beyond understanding.Why are they having a problem with this ongoing monthly creditDesired Settlement: I want my credit and a new phone for very little that is compatible with thier new network. I dont believe if my phone work great and is smartphone that I have to buy another less than a year later. I am so tired of being pushed around by them. So at this point since they have not solved any of the issues I want a new 4g phone. I got the credit by calling in but now I want to know what the issue was and a guarantee this wont happen again and a new phone bc my phone I love and works great

Business

Response:

August

6, 2014

Revdex.com

Review: I bought a cell phone for my daughter from cricket almost a year now and her service keeps getting interrupted for various reasons and the store cannot come up with a valid reason...I keep getting responses from them like she talking too much on the phone or she doing something that's against our policy when I ask them to be specific they are stupefied and cannot give an answer. Last incident was on 6-3-14 where the phone was turned off and the bill was paid on 5-31-14. I contacted the manager at the Taylor Avenue store ([redacted]) who called me and said they were going to issue a refund of $38.16, Now instead of calling me they sent me a email saying they refuse to send me a refund as they have applied it to May. How can you apply this payment to May when its a prepaid service and May's payment was made in April....these people obviously think I'm not educated enough to figure this out I really would like to have my $38.16 refund as I work hard everyday as a single mother taking care of my child I have my phone line with cricket as well which I am going to discontinueDesired Settlement: I would like to have my hard earned money refunded....Thank You

Business

Response:

June 23, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states her service continues to be interrupted for various reasons. She was told that it was interrupted because her daughter talked too much on the phone or is doing something against their policy. Ms. [redacted] asked for specifics but the store could not give her any details. She state she paid the bill on May 31, 2014 and the service was disconnected on June 3, 2014. Ms. [redacted] called the store and the manager said they would issue a refund for $38.16 but, she later received an email stating the refund would not be issued. Ms. [redacted] is requesting a refund in the amount of $38.16.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

Our records show that Ms. [redacted]’s account was cancelled on June 2, 2014 as a result of a violation of our Term and Conditions of Service for prohibited network uses. Our Terms and Conditions of Service can be found online at www.cricketwireless.com/terms.

Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled, for any reason, any remaining balance in the account will be forfeited. As a result, we are unable to provide a refund to Ms. [redacted].

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Business

Response:

June 23, 2014

Review: From the beginning I purchased 2 ZTE SCORE 500 phone in which both had $60 month plan, with numerous issues with the phones because they are "OUT OF DATE PHONES" I have diligently paid the bill to keep service, as of August 30, 2013 my husbands ZTE SCORE 500 completely stopped working so he "upgraded" to another phone and UNAUTHORIZED Cricket changed my plan to a $50 plan which has limited features and I called and spoke to representatives a few times about this issue and currently I went in store to fix this issue and paid 120.00 for my plan to be restored to original plan but today 09/21/2013 I noticed my rate plan has NOT changed and again I called and they still want more money for the plan, I asked to speak to a supervisor and each time there wasn't one available I've lost contacts, information because the ZTE SCORE 500 reboots itself and I have paid insurance on the phone but still they want more money to replace it with another ZTE SCORE 500 out of date phone which is unfair to a paying customer. They stated they are not changing my plan back until I forfeit more money even after bill was paid in full.Desired Settlement: I'd like them to replace the phone and restore plan back to original plan in which I've already paid

Business

Response:

October 2, 2013

Review: I have been a customer of cricket for more than a year and I recieved a text that the company is merging with the Att network and that I needed to come in to a local dealer to have my service updated. I stopped in an authorized dealer and inquired about the text and the employee comfirmed that the company had merged with the Att network. I asked about the new network and how can I upgrade my service. I ask if the bill That I had just paid two days eariler would cover the bill and I was told No that I had to pay another month fee of $49 and I would receive a credit I have yet to receive any credit for my service and I have attempted to have cricket check into it but I have been unsuccessful. I have two lines on my account old number ###-###-#### new transfer number ###-###-#### I was charged $25 and I was also told I would receive credit and nothing yet I am concerned that I will never receive the credit for on my account I need your help in resolving this issue. Thanks in advcance [redacted].Desired Settlement: I would like to have the credit applied to my next billing cycle in October of 2014 which totals $74 for both my lines. ###-###-#### and ###-###-####

Business

Response:

September

30, 2014

Revdex.com

Review: Cricket took money out of my account without my knowledge and when I called to make a complaint they acted as if they didn't know what I was talking about when my bank gave me a copy of the transactions they had made and I spoke to quite a few people and they all were giving me the run around. I just want my money to be replaced and put back where it belongs because that was not money for them to be touching.Desired Settlement: I only want what was taken from me which was $52.34 from my account

Business

Response:

January 20, 2014

Review: Cricket Wireless phone will not work any longer once AT&T take over. Cricket is not willing to exchange their customer's phone to one that will work with AT&T. I just bought a $700 phone from Cricket a couple months ago and now they are expecting for me to buy another from AT&T to continue my service, how irresponsible business practice is that. I am sure that this acquisition was in the plans for many months and they continue selling their products very well knowing that they will not work once the new company take over. I want for Cricket or AT&T to be responsible to exchange my phone of the same level of quality and value once the transition is taken place. Their stores and websites are still selling their products defrauding consumers. We need help.Desired Settlement: Replace the exact phone I bought from Cricket to one that will work with AT&T.

Business

Response:

November 19, 2014Revdex.com

Review: I called in 2 days before my next cycle was due to cancel my service. I spoke with a representative who completed the transaction, so I thought. I notice over that weekend that I still had service so on that Monday I called to see why. This was just 2 days after my bill was due, so I thought maybe my cycle from the previous month still had some time on it or there was some kind of mistake. When I called the representative told me the original cancellation was never processed. She said no problem was would refund my money. I received an email stating I was not entitled to any money or portion of my monthly dues, even though this was their mistake and I even followed up immediately.Desired Settlement: I want my money back for the moth of May. This was their fault for not processing and I brought to their attention immediately.

Business

Response:

April

23, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted] regarding a

refund for Cricket service. In his complaint, Mr. [redacted] states that he called

two days before his next bill cycle to cancel his Cricket service. He noticed

after a few days had passed, his services were still active. Mr. [redacted] states

that he called again and the representative informed him that the original cancellation

was never processed and informed him a refund would be provided. Mr. [redacted]

states that he received an email stating he was not entitled to a refund. Mr.

[redacted] is requesting a refund for the payment for the April-May bill cycle.

We

apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

Cricket’s

Terms and Conditions of Service state that monthly service charges are

non-refundable even if service is terminated or modified before the billing

cycle ends. We are able to see that Mr. [redacted]’s phone was in use from

5/12/13-5/15/13 until the number was ported to another cellular provider. We understand

that Mr. [redacted] may have attempted to disconnect his account prior to his bill

cycle. As a courtesy, we have processed a refund back to Mr. [redacted]’s credit/debit

card in the amount of $45.00 with the confirmation #[redacted]. The refund can

take 3-5 business days to process; we have emailed this information to Mr.

[redacted].

We

thank Mr. [redacted] for his communication and we trust that this explanation

properly addresses his concern.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: I purchased a WHITE I PHONE 5 back in March 2013 my phone was having some issues I took it in to the store located at [redacted]. The girl ordered me a new one charging me $10.00 for shipping be in on Tuesday I went in the phone was black I said I do not want it I paid over $500 for what I wanted. [redacted] said there was nothing she could do that white was out of stock I had to take it. I asked for a manager she went to back for almost 15 minutes came out take it or nothing no manager came out. I was so upset due to I am disabled on fixed income took a while to save for now I don't have what I paid for it doesn't match any of my cases. I went back cause the phone was acting up I saw [redacted] she did nothing to it said take it to apple they'll exchange it no questions asked for a white one I dorve over 10 miles waited over a hour for them to reprogram the phone in two seconds phone still slow wont down load but no one at store will even look at it to lazy. [redacted] sent a detaied email to [redacted] to call me he was off on Wednesday when I was there he never called I went I today I asked for him took him 15 minutes to come out form back walked up to me with [redacted] said I know everything I dont care what you paid for you got that be lucky smiled walked away. I told him wait what apple said he laughed they dont know nothing. All they all do is play in back, play out front on there phones look at your cameras youll see. I paid for a WHITE I PHONE 5 I WANT A NEW ONE. I took in another phone to be replaced they sent a diiferent one all in same week. One that line [redacted] told me I would get a credit cause I was going to shut it off when phone came in different story now so they turned it off woudn't give me a credit I said leave it on no now they want to charge me to turn it back on. I am not giving money away [redacted] thats the number to that line. either return my $ or turn it on.I am tired of going in there to wait hours while your staff talks eat playsDesired Settlement: I want a new WHITE I PHONE 5 LIKE I HAD. I WANT MY TEN DOLLARS REFUNED FOR THE MESS PLUS I HAD TO DRIVE TO ANOTHER PLACE WHEN THEY COULD OF FIXED IT. THE OTHER LINE EITHER FREE MONTH OR REFUND.

Business

Response:

July 8, 2013

Review: this is my second phone ( same make same model ) the first one locked up and they sent me another one, this phone is only 4 or 5 months old and I cant get my e-mail, or mauve music. I hace called tech support over and over and over again and no help either they say go back to the store and I have once it took 2 and 1/2 hours and they still could not fix it. and I am still paying full price for services I can not get or use they did offer a one time $10.00 dollars off. or I could send in my phone ( I explained that I work in the home health field, and I have clients that depend on me having my phone 24/7, I was told to go out and buy a replacement phone until mine came back. I said that was out of the question why should I pay for something that was not my fault) All I want is for my phone to be working and to get what I pay for all this time, I have been paying without a word but now it is time to take a stand. this company thinks it is above the law and they can do and keep charging people for things that are not their fault and not even lose any sleep over it.Desired Settlement: if I cant get a refund than a very good replacement a new one not a refurbished oneand for this company to make changes on returns,and a little understanding from your workers

Business

Response:

November 14, 2014

Revdex.com