Cricket Communications Inc

Review: I signed up for Cricket's BYO devise. I ordered a SIM card for my Lumia 822 and pre-paid for service. $50.63 was debited from my bank account on 10/20/14. II received my SIM card on 10/23/14 and attempted to have them activate and port my current number. My number was released from [redacted] and that was confirmed by both Cricket and [redacted]. After multiple attempts to start service I was told to wait 4 hours. The next morning, today, I tried again. The service was still not working. After multiple attempts both with on-line chat and live operator help, service could not be started. I then told them to forget it, it was obvious to me that they couldn't establish service and port my number like they promised. I restarted service with [redacted] in all of five minutes.Desired Settlement: I was told by multiple representatives that they will not refund me the money I spent setting up service. I demand a full refund of the $50.63 they charged me. How can they keep money for service that they could not get set up or connected?

Business

Response:

November 11, 2014Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a service refund. In his complaint, Mr. [redacted] states that he ordered Cricket’s service on October 20, 2014, and he received the SIM card on October 23, 2014. He states he failed in the attempt to port his number, and he returned to his old carrier. Mr. [redacted] is asking for a service refund of $50.00.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.

We apologize for the delay in porting Mr. [redacted]’s number. Cricket works with other wireless carriers to ensure that the transfer process is smooth and as swift as possible. While our goal is to complete any number transfer within 4 business hours, some porting requests could take longer. Number porting is a complex process involving several different systems and carriers, and given the large volume of customers that port their phone numbers, the process may take a little time.

After reviewing Mr. [redacted]’s account, our records indicate that he cancelled the porting request on October 24, 2014, because he needed his mobile number for business use.

We ask that Mr. [redacted] review our Terms and Conditions for additional information regarding number portability, online at www.cricketwireless.com. In addition, service refunds are not refundable. Consequently, we are unable give a refund to Mr. [redacted].

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have a few issues with their response.1) The porting was not cancelled by me. I have transcripts of the online conversations with a representative of Cricket where they elected to cancel the service.

Review: The company promise rebate if phone was brought did not honor the original agreement turned in all proper paperwork and cimpany did not send rebate and send letter saying rebate was decline mfor no appparent reason.Desired Settlement: I would like and apology from the company for not honoring it partbof the agreement.

Review: I have contacted Cricket several times stating that I had lost my cell phone and that I wanted to have my payments stopped since I no longer have a phone. Their customer service was almost non-existent and they are still charging my paypal account in the amount of $37.28 every month. This plan is pre-paid and not a contract so there is no reason to still be charging me. There is no way on the website to stop payments either.Desired Settlement: I have not used the cell phone I lost since October of 2012. I want a refund for all my monthly payments since October until today since it will show I have not used the phone since then. I also want all future payments to be stopped.

Business

Response:

July 10, 2013

Review: NOTE: The phone number listed [redacted] is NOT a phone number it's the number on the back of a card, the phone was NEVER activated and therefore there is no phone number.On Wed July 9, 2013 at 9:27 I bought a cricket phone and two cricket paygo cards (Cricket 10 10.00 card # [redacted] and Cricket 25 25.00 card # [redacted]) and phone at [redacted] in [redacted] (ST# [redacted] OP# [redacted] TE# ** TR#[redacted]).When I found the phone would not work for my needs, I returned to [redacted] and they accepted the phone as a return but they said the cards would need to be refunded though Cricket.On Sat July 13, 2013 I attempted to contact cricket by their website [redacted] Using their contact us page and looking though all their FAQs I could find nothing describing my situation. I called their contact number [redacted]; however not having a phone number, account or wanting to become a customer I could not reach anyone and their phone service would not allow me to speak to a customer care person.Desired Settlement: For this to be resolved all I want is a $35 refund.

Business

Response:

July 17, 2013

Review: The Cricket store located at [redacted] (Merchant ID [redacted]) reversed a cash payment of $68.00 made to account #[redacted]. We have a receipt showing the cash paid on this account dated 2/12/2014 and do not understand why a reversal was made. We have attempted to speak with the store manager on numerous occasions and have been told "he is not in".Following is the time frame of the issue:2/12/14 ** paid cash $68.00 + $3.00 convenience fee to Cricket Store [redacted] Balance due $130.27 printed on receipt 2/18/14 ** paid cash $130.27 + $3.00 Convenience Fee to Cricket Store [redacted] Balance due $0.00 printed on receipt 2/26/14 Cricket Corporate reversed $68 payment on account #[redacted] because of no payment received from Merchant #[redacted] for this account.2/27/14 Cricket Corporate sent text message requesting a fax copy of 2/12 receipt to resolution center within 24 hours or account will be shutoff due to outstanding balance of $68.00.2/28/14 Account shutoff-** made payment of $68.00 + $3.00 convenience fee to Cricket Store [redacted], ** to turn account back on. Mr. ** asked to speak with store manager and was told "he was gone for the day". Receipt shows balance due of $0.00. Store associate told Mr. ** he must call Cricket customer service ([redacted] on Cricket phone) to resolve issue. Cricket Customer service told Mr. ** he must contact [redacted] store manager Merchant id #[redacted] to resolve the issue.3/2/14 Letter sent to Leap Wireless dba Cricket Communications, [redacted] requesting resolution of issue (as of 3/19, no contact has been received regarding this issue from Leap Wireless to Mr. **)3/13/14 ** paid cash $68 + $3 convenience fee to Cricket Store [redacted]3/18/14 ** paid cash $130.25 + $3 convenience fee to Cricket, [redacted], ** 3/19/14 ** called Cricket Customer Service ([redacted]) and was informed the resolution center is still investigating the issue. They will not credit Mr. **'s account for the $68.Desired Settlement: ** wants a credit of $68 to be issued to account #[redacted]. Cricket Store, Merchant ID #[redacted] only accepts CASH payments for account payments. On 3/19/14, [redacted]" of Cricket Customer Service informed ** that Cricket Corporate would not correct the error. [redacted]" could see account #[redacted] had an internal reversal made to this account on 2/12/14. ** has receipts showing payments made and screen shots of the account balance showing 2/26 "Misapplied pmt"

Business

Response:

March 26, 2014

Review: I purchased an android phone directly from the Cricket website on 12/27/2013 and the phone broke on 01/11/2014. I took the phone to an authentic Cricket store where the Cricket technician diagnosed and documented that the phone was broken beyond repair at no fault of my own. They informed me at the store could not take the phone back nor provide me with a loaner because the phone was purchased online. I called into customer service where they instructed me to send the broken phone back to the [redacted] address and to also have a tracking number however I would need to purchase a NEW phone in the duration. I was also informed that I would receive credit for the broken phone. I returned the phone on 3/7/2014 and called into customer service to confirm that they had received the phone. After speaking to at least 2 customer service representatives and 2 supervisors (1 of which hung up on me) the other being a Mr. [redacted]. First let me say that EVERY representative, including the Supervisor came on the phone with seemingly the intention NOT to provide any form of resolution. After Mr. [redacted] informed me that he would not be crediting my account nor sending a replacement phone, he also informed me that they would not return the broken phone that I sent to their [redacted] address. I informed Mr. [redacted] that keeping possession of my property and not returning nor refunding my monies would be considered theft and again asked if he would be returning my property. His response was "No. Is there anything else that I can help you with" Not only am I out the 32.00 for the cost of the phone, the cost of a new phone 80.00, the cost of returning the broken phone, they are not attempting to steal my broken phone. I do understand that the phone was returned after 30 days however it was documented on the CS line and in an official Cricket location that the phone in question was broken beyond repair and reported within 30 days. I have been with Cricket for over 8 years, if this is not addressDesired Settlement: There are 3 settlement options that I would find suitable considering the circumstances, any of which would suffice:1) A credit to my account for the cost of the phone ($32.00) 2) A replacement phone that is equal to the amount of the phone purchased.3) For Cricket to return the broken phone that I sent to their [redacted] address.I do understand that I returned the phone outside of the 30 days, however it was documented in an official store that the phone was broken within the 30 days.

Business

Response:

March 31, 2014

Review: Cricket never said refund for returned merchandise is contingent upon giving tracking number. I cannot locate the tracking number and as a result they will not issue a refund for the phone I returned. I returned a phone and they would not issue a refund until I gave them a tracking number even though Cricket received the phone two days after I mailed it. I know this because 4 months later I found the tracking number and learned they received the phone several days after I mailed it. Now there is the issue with a second phone for which I cannot find the tracking number. It is wrong for them to have their merchandise and not refund my money. It would be theft if I did that. I have called them numerous times to get my refund. Cricket Wireless has my phone number blocked. I have to borrow a phone to get to Web Order Support. Please look into this matter. There are many consumers who have this same problem and have posted their frustrations online.Desired Settlement: I would like a refund for the phone I returned

Business

Response:

May 27, 2014

Review: My husband and I have been calling the customer 1)800 no. for a week no one answers just a recoding to leave a mesg , There is not an operator at this time. No matter what time you call. The recorded mesg ask for a call back no,. However no one calls back . We are new customers and are unhappy with this kind of service. I left a mesg for the CEO , no returned calls .I understand there was a merge, and there were changes. however we kept getting different stories about . It should not have been .Got the run around about keeping our 773 area codes and adding our son to the plan. My husband works for the Chicago Police Dept and is required to have a city no#. After my fifth visit I came across a young man at the 9480 s. eastern store That helped my to keep my old no# A week of running around needlessly . Thank you [redacted]Desired Settlement: My husbands cell has been reset twice in Chicago and is still not able to get his internet. However now its to late for a return since he was not able to get in touch with anyone. They need to make this right.

Business

Response:

June 11, 2014

Review: I purchase on June 27th, a ZTE Prelude from Cricket Wireless a local store on [redacted]. The phone was getting hot, so hot I couldn't even touch it to my face to answer. I returned it to the store I purchased it from and was given an 800 number to call. This was dealing with the warranty under a year. Note I brought the phone June 27th, but didn't get thru to any one until almost a week later. When I finally got thru the first time July 11th, I explained what the issue was and was told someone has to call me back to get credit card info to send the phone out and labels to send the old phone back. After I hadn't heard anything, I called back July 14th. The girl helped me and said they put my order in the wrong batch. She then corrected the order and put someone on the phone to take credit card info. That was done and I was took my phone would be shipped the next day. I received the phone, but all it was was the face of the phone. I called back to explained and was told that there nothing no one can do for you, we don't warranty batteries. I brought a brand new phone with a defective battery, but your policy states I have to keep it until it blows up in my face and create a bigger issue. I need a solution to this problem. I did not need to pay for a face plate for a phone. My phone is brand new nothing wrong with. What can be done? Please help me. Thank youDesired Settlement: I just need a new working battery that doesn't get overly hot. And policy versus defective devises aren't the same. Defective devices can't or should hide behind your policy.

Business

Response:

July 29, 2014

Revdex.com

Review: The phone I had purchased from cricket wireless was over heating went to the store to see what I can do about it. I was told that they would sent me another one but I had to pay 253.00 plus a 20.00 shipping fee and I would recieve the new phone in two days. Once I got the new phone I was to send the old phone back and they would immediately refund the 250.00 back into my account. I sent the old phone back in the end of August. I still have not received the money back dispite numerous phone calls. Every time I call there they tell me that they will have the money back into my account in two days. One of the times that I have called I was hung up on. My wife called they said that they would call back and never did. All I want is my money back. I hope you can please help me with this. Thank you.Desired Settlement: I just want my 253.00 back from them.

Consumer

Response:

thank you for your help the money has been refunded.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On October 31st of 2014 I made a payment to Cricket for my daughters account (###-###-####)through their automated service. They immediately sent TWO confirmation texts to my daughters phone. I immediately went to my online banking and seen they charged me twice! I then called Cricket and told them to take the second charge off. They gave me a run around that it had to go to their payment department and they had to start an investigation process and that it could be up to three days. I called my bank and made them aware of it but said that since it did not hard post as of that time that there was nothing they could do. It is now November third. The payment is now hard posted to my account. I have again called Cricket. They said at first that it would be applied as credit to the account. I told them no, my money is to be put back in my banking account. I did not authorize two payments. (This is the second time they have taken a double payment from me and my daughter on her account). They took money without authorization. This is fraud. I told them I am calling my bank and I will report it as fraud. They said they have called the payment department and have made this an "urgent" matter. I have given them till 3 this afternoon (November 3, 2014) to call me back. If I do not hear from them by that time I will begin the process of recovery with my bank. This has happened twice. Why can big corporations do this to people?Desired Settlement: I want my money returned to my account. If this extra unauthorized charge throws my checking account into the negative, I also want compensation for over draft and any bank fees.

Business

Response:

November 24, 2014

Revdex.com

Review: I bought a Samsung Galaxy s 4 from cricket on 10/10/13 I paid $600 for the phone. A few months after I bought the phone it started missing up. It started freezing the screen would not turn on it kept saying my sim card was not in and had to restart it. The alarm would not work. I took it in to the Cricket store that I bought the phone from in Reno. There they told me my phone was not broken it was the update that Samsung did and I need to wait for them to re update the phone. I took it in to the store numerous times and was told everytime it was the update not the phone. I then got mad and took it to a different store where I was told to either pay my insurance price of $200 or call Samsung. I called Samsung where I was told my phone was under warranty and to take it to the Best Buy in town and have Samsung try to fix it. I then took it to the Samsung people who told me they could not fix it and to call Samsung back and tell them to fix it. I then called Samsung who then told me I need to send my phone to them and they would fix it and mail it back. On 10/12/14 I called the cricket 1800# and spoke to 9 different people 4 of witch told me that I could transfer my phone number to a different phone while my Samsung was being fixed and once I received my Samsung back I could call them and they would re activate my phone and I would have my insurance on it as well since my phone was going to Samsung. on 10/21/14 I received my phone. I called cricket to activate my phone. They then said I would have to go to the cricket store to get my insurance back. I took my phone back to the cricket store for them to tell me they could not give me my insurance back and to call the 1800# back. I then called the 1800 number and spoke with [redacted] who said he would open a ticket for me and I would have my insurance back in 24 to 48 hrs. I called cricket today who said my ticket was denied and I do not have my insurance and they would re open my ticket. I have been with cricket for 10+ years and this is how im treated.Desired Settlement: I would like my insurance back on my phone. and no more missing around when someone says somethings broken.

Business

Response:

November 17, 2014

Revdex.com

Review: I called in 2 days before my next cycle was due to cancel my service. I spoke with a representative who completed the transaction, so I thought. I notice over that weekend that I still had service so on that Monday I called to see why. This was just 2 days after my bill was due, so I thought maybe my cycle from the previous month still had some time on it or there was some kind of mistake. When I called the representative told me the original cancellation was never processed. She said no problem was would refund my money. I received an email stating I was not entitled to any money or portion of my monthly dues, even though this was their mistake and I even followed up immediately.Desired Settlement: I want my money back for the moth of May. This was their fault for not processing and I brought to their attention immediately.

Business

Response:

April

23, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted] regarding a

refund for Cricket service. In his complaint, Mr. [redacted] states that he called

two days before his next bill cycle to cancel his Cricket service. He noticed

after a few days had passed, his services were still active. Mr. [redacted] states

that he called again and the representative informed him that the original cancellation

was never processed and informed him a refund would be provided. Mr. [redacted]

states that he received an email stating he was not entitled to a refund. Mr.

[redacted] is requesting a refund for the payment for the April-May bill cycle.

We

apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

Cricket’s

Terms and Conditions of Service state that monthly service charges are

non-refundable even if service is terminated or modified before the billing

cycle ends. We are able to see that Mr. [redacted]’s phone was in use from

5/12/13-5/15/13 until the number was ported to another cellular provider. We understand

that Mr. [redacted] may have attempted to disconnect his account prior to his bill

cycle. As a courtesy, we have processed a refund back to Mr. [redacted]’s credit/debit

card in the amount of $45.00 with the confirmation #[redacted]. The refund can

take 3-5 business days to process; we have emailed this information to Mr.

[redacted].

We

thank Mr. [redacted] for his communication and we trust that this explanation

properly addresses his concern.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: I was having international text massenging issues receiving something that was not a lunguage or readable. for a while I was very patient with the isssue because I thought that the issue is propbable from the other side. walked in cricket stores, there were 2 people infront of me waited for my turn, talked to this guy he seemed like he will understand my problem.he wanted to to brush me away citing that the problem is not here. I tried to tell him that can he call someone let me explain what Iam talking about. He refused citing that I was being unreasonable and I should get out. I was with my 12 year old son I walked out and called 611 and reported the matter to them. After been denied the owner's phone #. I truelly felt like that is not the way to treat a customer.If customer service is not important they should close down and give other people a chance. I pleaded with him to explain and show him that that needed further investigation and he was coming out with really arrogant explanation why that was happening.Desired Settlement: need an apology and a promise that behavior like that should not happen to another customer.Information technology and wireless services are very sensitive issues. Personal I feel that should be taken seriously and forwaded to appropriate people when its brought to attention. As consumers we should not be scared to report something with the fear of getting kicked out of the store.

Business

Response:

May 22, 2013

Review: when I signed up with cricket I was given unlimited calls text [redacted] & web, for the price $45.00. now 4/21/2013 the has stopping me the use of the [redacted] services which was included in the $4500 plan the co. now wants me to pay $2.00 per call.Desired Settlement: for the company honor agreement or offer me a settlement.

Business

Response:

June 3, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam:

This correspondence is in reference to complaint

filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted]

states that when she started service with Cricket she received unlimited [redacted]

calls and web for $45.00 a month. She states that on April 21, 2013 Cricket has

stopped her access to [redacted] services and requiring her to pay $2.00 per call.

We apologize for any inconvenience or poor service

Ms. [redacted] felt she received. Cricket strives to provide excellent customer

service at all times, and we regret if that high standard is not met.

Cricket determines what types of service and rate

plans are offered, as stated in the Terms and Conditions of Service

([redacted]), section 4a:

We determine what types of

Service and rate plans or service packages (collectively "Rate

Plans") we offer to you. We may offer different Services and different

Rate Plan(s) to different people and entities, in different geographic

locations at different times. Services offered under some Rate Plans may be

more limited than those offered under other Rate Plans. The Services and Rate

Plan you select determine the charges and fees you have to pay for Services.

The Rate Plan you select will be your Rate Plan until that Rate Plan is

modified, you switch to a different Rate Plan (if we offer other Rate Plans to

you), you cancel your Service, or your Service is terminated. If we make more

than one Rate Plan available to you, you may change to another Rate Plan, but

you may be required to pay us a Rate Plan change fee or other fee(s). Rate plan

changes may not be effective immediately.

With more and more of our customers [redacted] Directory Assistance alternatives

like Google, [redacted] Info, and other directory assistance applications that provide

the same functionality as our Unlimited [redacted] Directory Assistance product,

Cricket has made the decision to discontinue unlimited [redacted] services. Beginning

on April 21, 2013, select plans will have up to five (5) [redacted] Directory

Assistance calls included per month. Additional calls can be purchased for $2

by adding funds to the Flex Bucket.

While we are not able to offer Ms. [redacted] unlimited Directory Assistance

calls, we have applied an $8.00 courtesy credit to her Flex Bucket on June 3,

2013. These funds can be used to place four [redacted] Directory Assistance calls. Ms.

[redacted] can add funds to her Flex Bucket online at [redacted], by visiting a Cricket store or

calling [redacted].

We thank Ms. [redacted] for her communication and we

trust this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I originally walked into the cricket wireless off of [redacted].from the time I walked in I felt like the sale was fishy.first off when I came originally I brought two phones.one for me and one for my daughter.I got the 70 data plan for me and the 30 dollar for my daughter.the phone I originally purchased I had to return because the front camera was horrible and I kept telling them from the time I purchased the phone that my muve music was not working.I have to day I have never been with cricket so this was my first time. originally only got a receipt for the payment for activation not for the two brand new phones.I asked the second time I came in hey I notice the receipt you gave me did not have the phones on them I asked why he said that it was because customers have to request for one and that they usually dont give a receipt and if I wanted one it was too late.then the phone that I originally purchased was switched over and I got a htc desire and paid more for a better camera phone with no flash ok fine they switched everything and I walked out ...he told me to give it a few my muve music will take a min to work.I said ok and left.when I got home played with the phone a little and still did not work.well because of work and life it took me another week before walking in the store about this problem. well eventually when I cane back in I brought another phone for my husband again they gave us a receipt for the activation but not for the phone.they tried to trouble shoot ** phone and found out that it never had a muve music sim card that's why it was not working.so now you would think through a fault which is not my own they would credit me for my muve music working they never did.told me had to call the csr line. well I did that.I also noticed when I would not pay my bill my phone would just magically turn on.it happen 3 or 4 times. meaning someone has access to my account.I have gotten personally calls from the original store where I got the phone from.illegal access to my account ....Desired Settlement: I would like a refund from my bills my account changed all three lines and all my information and one of my phones cancelled with a proper refund...

Business

Response:

June 05, 2013

Review: I purchased a WHITE I PHONE 5 back in March 2013 my phone was having some issues I took it in to the store located at [redacted]. The girl ordered me a new one charging me $10.00 for shipping be in on Tuesday I went in the phone was black I said I do not want it I paid over $500 for what I wanted. [redacted] said there was nothing she could do that white was out of stock I had to take it. I asked for a manager she went to back for almost 15 minutes came out take it or nothing no manager came out. I was so upset due to I am disabled on fixed income took a while to save for now I don't have what I paid for it doesn't match any of my cases. I went back cause the phone was acting up I saw [redacted] she did nothing to it said take it to apple they'll exchange it no questions asked for a white one I dorve over 10 miles waited over a hour for them to reprogram the phone in two seconds phone still slow wont down load but no one at store will even look at it to lazy. [redacted] sent a detaied email to [redacted] to call me he was off on Wednesday when I was there he never called I went I today I asked for him took him 15 minutes to come out form back walked up to me with [redacted] said I know everything I dont care what you paid for you got that be lucky smiled walked away. I told him wait what apple said he laughed they dont know nothing. All they all do is play in back, play out front on there phones look at your cameras youll see. I paid for a WHITE I PHONE 5 I WANT A NEW ONE. I took in another phone to be replaced they sent a diiferent one all in same week. One that line [redacted] told me I would get a credit cause I was going to shut it off when phone came in different story now so they turned it off woudn't give me a credit I said leave it on no now they want to charge me to turn it back on. I am not giving money away [redacted] thats the number to that line. either return my $ or turn it on.I am tired of going in there to wait hours while your staff talks eat playsDesired Settlement: I want a new WHITE I PHONE 5 LIKE I HAD. I WANT MY TEN DOLLARS REFUNED FOR THE MESS PLUS I HAD TO DRIVE TO ANOTHER PLACE WHEN THEY COULD OF FIXED IT. THE OTHER LINE EITHER FREE MONTH OR REFUND.

Business

Response:

July 8, 2013

Review: The telemarketer I was talking to kept telling me the data was bytes, when in fact internet speeds are in bits, witch is a 8th of a byte and when in fact is false advertisement. I did not by any phone or plan, I was browsing for a new phone and a new plan that is cheaper than the one that I have. I hate when people scam with the difference of bits and bytes.Desired Settlement: They did not scam me, but they might get someone to buy their plan because its bytes and not bits.

Business

Response:

July 23, 2013

Review: I bought a phone from the Cricket store off [redacted].The service was unlimited phone and text along with all other normal service like voice mail. I live in [redacted] which is a sub- of [redacted]. When I got home into my house I had no service on only 1-bar..spotty service but when I would drive down the street it would come back to normal. I called the next day to cricket and they put in a service ticket. Two days went back...nothing, I called the store and spoke with the manager and explained what was happening and they put in another ticket. By the way I still...NEVER had had voice mail with them which was another ticket. I finally had a customer service call me after 7 days and they told me my house was just not in a good area and if I needed to talk on the phone I would have to go stand in the street, I should get better reception there. They also said the voicemail problem was because they have been having problems with new customers and they were willing to not charge me for one month of service if I could be patient with them on getting this worked out. 4 more days go by and I had had enough of no phone service on not receiving any messages so I go back to the cricket store and they will only refund the phone I bought not the service of 50.00 I explained to them what a lady name [redacted] from Cricket said the phone about the no charge for no voicemail and no service problem and they said sorry but we don't refund service charge. I ask to speck to someone over the manager and they finally gave me a name but would not give me her number to call...she will call you with in a hour or two.....still no phone call. I have called the store I bought it from and the manager cell number [redacted] and NO ONE will return my calls. Please help!!!Desired Settlement: 50.00 credited back to my account.

Business

Response:

August 5, 2013

Review: I purchased two phones online, one for my Mother and one for myself. Cricket charged me for three phones, taking an extra $107.99 out of my account. I called Cricket corporate and they transferred me to the escalations dept, I have spoken to over five people trying to get this issue resolved, I am obtaining the names of every person that I speak with however when I call back they never seem to be available to speak with me so I am having to explain myself again. The last rep I spoke with states that in the report that corporate sent the escalations dept it states that they did not have records of the third charge of $107.99, and instructed me to dial [redacted] number that did not work, when you dial the number it prompts you to press #1 if there is a unauthorized charge on your acct, when you press #1 nothing happens. I asked every single rep that I spoke with if I may fax a copy of my credit card transaction history, they all declined. I really don't know what to do, this is the 2nd time this has happened to me with Cricket, once they took out my monthly bill twice, and it took over 2+ weeks to get refunded.Desired Settlement: I want my money back, they need to give back my $107.99. And they should offer to comp my monthly bill for my inconvinience.

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