Cricket Wireless Reviews (1467)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 1511 Goff Blvd SW, Albuquerque, New Mexico, United States, 87105
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I signed up with Cricket in October at a local Cricket store due to the fact that they were cheaper than my current carrier and promised service in all areas I was in. I paid over $500 for our phones and 1st month of service. Since this time, I have lost service 3 different times for a period of 1-3 days. Each time I contacted customer service I was told that their towers were down and their technical team was working on it, let me issue a $20 credit for the inconvenience. Credit was never received. I still continued to pay my bill, 3rd time, I was dismissed with the same quote of "our technical team is working on it". This is completely unacceptable for any cellular carrier. I could understand if we had hurricanes or severe weather to take out towers or other carriers being down just as well, however, Cricket runs on Qualcomm which is a satellite service, not just towers. Truck drivers use Qualcomm, they don't have this issue! Cricket has been unreliable, has not lived up to their "Commercials" or "advertising" and a complete joke for services. The store I purchased everything at has a "manager" that just doesn't care once he completes a sale and does nothing to assist a customer properly. His answer is "call customer service I don't know what to tell you".
Product_Or_Service: LG /X Charge/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a full refund for our 5 phones purchased $425. A refund for 3 months worth of service, $375 and Cricket to remove their false advertising of complete and better service. I never had this issue with my previous carrier and have every intention of going back to them. I do not feel that I should need to pay for brand new phones again and take such a major loss due to the incompetence of Cricket. I will gladly return their phones back to Cricket once I receive the refund in full.
July 16, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Ms. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. *** regarding her account. Ms. states she has had several incidents where she wasn't able to make calls or use her data from her home and other areas. She states that her service was fine for a couple of months, then the service changed. She is asking for a credit for the cost of her phones and her monthly service charge.
We opened a case with our technical support team to research her complaint. Our technical teams determined that Ms. home address is in a low to moderate coverage area.
Cricket's terms and conditions state that: We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage *** vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Additional information can be found online at www.cricketwireless.com/terms . Customers accept our terms and conditions at the time of activation and each month that they pay for service.
We spoke to Ms. and advised her of the information provided to us by our technical support team. We advised her that, there is a scheduled maintenance upgrades for July 18, 2019 in her home area.
We also advised Ms. that we would not be able to provide any credits to her account. She stated she would wait to see if the upgrade helps with her service and give us a call back.
We thank Ms. for allowing us an opportunity to assist her and hope that this explanation addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
I have no idea what further information the business would want.
Ten�a un plan de Cricket que costaba 50 d�lares al mes. Entré en la tienda para agregar otra l�nea utilizando un teléfono que ya ten�a y el vendedor me dijo que funcionar�a y que costar�a 50 d�lares por l�nea, pero que si hiciera un dep�sito directo solo ser�a de 45 d�lares. Me inscrib� y él me pidi� que ingresara el n*mero PIN de mi cuenta bancaria, lo cual hice. El teléfono nunca funcion� y cuando hablé con el supervisor, me dijo que no iba a funcionar y que el vendedor era nuevo y no sab�a de qué estaba hablando. Les dije que cancelaran la l�nea y que mantendr�a la segunda. Pagué 45 d�lares al mes por agosto y septiembre y luego en octubre tuve dos cargos por 57.89 el 10/02/18 y 57.50 el 10/04/18. Llamé a la tienda pero no me ayud�, as� que fui al banco de *** y comencé a disputar los cargos. La bancada fall�, pero me dijeron que la otra l�nea hab�a desaparecido y que ya no iban a hacer dep�sitos directos. El 11/05/18 se llevaron de nuevo 80 d�lares. Tuve que viajar a México y estaba en Flagstaff, Arizona, cuando me di cuenta de que mi teléfono no funcionaba. Fui a una tienda de Cricket all� y me dijeron que ten�a que pagar mi factura a pesar de que solo se hab�an llevado 80 d�lares. Tuve que pagar 46 d�lares en Arizona porque necesito mi teléfono. Con todo el dinero que tomaron, mi cuenta estaba sobregirada y me cobraron una tarifa de 25 d�lares que no habr�a ocurrido si no se llevaran todo el dinero. Desde entonces he cancelado el teléfono pero no se me ha devuelto ning*n dinero.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) El reembolso para octubre de 57.89 y 57.50, el 80.00 de noviembre, la tarifa bancaria de 25.00 y 46.00 tuve que pagar en Arizona. Total 266.39
July 16, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In his complaint, Mr. states that he went to a Cricket Authorized Retail store and requested to add service to a cell phone he brought from Mexico. After activation the cell phone would not work on the Cricket network. The sales advocate determined that the device was not compatible with the Cricket network. Mr. requested to be reimbursed and for the line to be cancelled. The Authorized Retail store supervisor informed him that Cricket does not refund for service and that he could use another device with his new number. Mr. also states that Cricket overcharged him in the months of October and November for this extra line because he was only supposed to have one line on his account. He is asking Cricket refunds $266.39 for all the overcharges.
Upon receiving the Revdex.com complaint, we found that in March 2019 Mr. submitted an identical complaint to the State of Utah Department of Commerce - Consumer Protection Division, and we assisted him with resolution.
In March 2019 we researched Mr. account and confirmed that all amounts charged were accurate. Mr. made multiple changes to his account between October 2, 2018 and November 3, 2018. These changes, including a rate plan change, a new line activation and subsequent cancelation, caused prorated charges to be assessed. Additionally, Mr. reversed a payment made through his banking institution causing him to not have enough available funds on his Cricket account to cover his monthly service. This reversal lead to his active line being suspended for non-payment.
Per our terms and conditions, Cricket does not provide refunds for monthly service charges; however, we understand that the multiple changes initiated by Mr. *** have resulted in confusion, and as a one-time exception We were able to come to an amicable resolution with Mr..
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr.,
Atlanta, GA XXXXX
/EI
Hi
I've waiting for this response for a while, now I have my number case, thanks for that.
I understand that you have all necessary documents about my case with cricket company, but if you need more information or anything else, I'll be waiting for further details.
My address is *** N 1***, Utah. XXXXX
Sincerely
*** S. ***
XXX-XXX-XXXX
I was over charged on Bill and they refuse to put my money back on my card
Product_Or_Service: Samsung /Note/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my money back on my bank card this is month to month I have been with them for years
July 16, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she was over charged on her bill and money was due back to her.
After reaching out multiple times to Ms. we have been unsuccessful at contacting her and gathering futher information. Should Ms. wish to discuss this matter further, she can contact Mr. McDuffie at XXX-XXX-XXXX
We value Ms. feedback and apologize for any inconvenience. We thank Ms. for her communication and look forward to speaking with her.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/EM
I haven't been happy since the beginning so I am going elsewhere now. I've wasted enough money on this company!! When I first signed on with Cricket, the worker had no idea how to transfer my pictures from old phone to my new phone so I had to Bluetooth every picture MYSELF once I got home. I've purchased two phones had them both for about a week when the started slowing down, freezing, screen turning black, battery dying very quick. I went to upgrade about two weeks ago and purchased a SD card b/c the phone I got has very little storage. So AFTER dumping money into a new phone PLUS an addition $32.99 on a card, the card is corrupt and guess what'! Too bad! It's non-refundable! Was I told that when I purchased it'? NO!!! Was I told when I signed on with Cricket that even though I pay MONTHLY for insurance, when and if I have to send my phone, I'll COMPLETELY be WITHOUT a phone until they send mine back'! I take my phone to a different location to see if they can help with the SD card issue... The workers said to me, "how do you get to the SD card? I've been working with Iphones all day" REALLY'??!!!! This company sucks, the employees have NO clue what their doing and the phones are garbage! At this point, the only thing left for you to do is refund me my money!
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want all my money I have poured into these two phones I've purchased (in less than a year) and the 32.99 for the SD card that doesn't work (and they won't exchange it) refunded to me.
This correspondence is in reference to a complaint filed by Ms. *** regarding her account. Ms. states that she hasn't been happy with her phones since she purchased them. She states the devices never worked correctly. She states they are slow and freezes up. She is asking for a refund of the cost of the devices and the cost of the SD card.
We reviewed Ms. account and found that she has had the devices well beyond the 7 day return policy. Per Cricket Wireless return policy, you can return or exchange your device within 7 days from the date of purchase. (The day of purchase is considered the first day). This information can be found at www.cricketwireless.com. We were also able to determine that there was a credit applied to her account for the cost of the SD card.
We attempted to reach Ms. without success. We wanted to provide her with our findings. We left our contact information Chiquitta should Ms. want to further discuss our finding.
We thank Ms. for allowing us the opportunity to assist her and hope that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
Cricket wireless offers very poor customer service skills, troubleshooting issues with any phone, very poor communication skills (not giving you all the information upfront, and they solisitate false advertising.
Cricket, Miami Fl, 647 NW 62nd St. where I normally pay my bill, where I have purchased my Samsung phones, promoted to me Progressive Leasing to purchase a new phone, on the spot with an option to pay at a later date...The promo was believable but before signing I asked to clerk to call progressive, so as I spoke to Progressive Leasing the Cricket employee witness the call, the verbal contract as well. The details were precise as I was adamant about paying monthly at the time my cell phone bill is due. Also, I was never told about the 90 day payoff plan. Since I have been charged twice a month, I called to inquire why and to remind of my agreement and was told to pay the double payments to date, or be late. I told them I'd file a complaint. The next month it was quadrupled and I was told it would be changed because I had filed the complaint BUT to date it has not and I'm being told I owe twice the amount of the phone and there was no honor in the contract and I was fooled, bamboozled, lied to and the consumer bullies Progressive, whom I spoke to on four occassions and emailed has not kept up the agreement. The clerk at Crickett is a witness! This is very upsetting. I would not have gone with the plan had I known this company was this unscrupulous.
Account_Number:
Other (Requires Explaination) I would like to have the contract based on bait and switch, no reasonable explanation from company, they agreed verbally twice, once on speaker in front of retailer clerk and to me on a private call afger learning they were charging me bi-weekly instead of monthly. Progressive Leasing is a sham and I won't the contract dissolved. If reported to credit bureau, IT WILL BE DISPUTED.
July 9th, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding her Cricket Wireless service. In her complaint, Ms. states that she was not informed about the terms of her device lease administered through Progressive.
We researched Ms. account thoroughly. We understand the customer's concerns with terms, we do not, however, set the terms nor details of the phone lease agreement. If the customer would like to dispute the terms of previous, current or future lease agreements, please contact Progressive at :Phone: 877-898-1970 (M-F 10AM-7PM ET, Saturday 10AM-6PM ET) - Website: http://progleasing.com/company/contact-us/
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
Yes, still interested.
Purchased a plan at the cricket store at 1280 Eighteen Mile Rd, Central, SC. The girl working at the store - I believe her name was Tia - sold me device insurance that she did not ask me about nor did I need for a phone that I owned. She also gave us a phone cover that she said would be reimbursed on my bill. I called cricket when I found that she had charged me for a device insurance plan and had them cancel the plan and reimburse the money, which they did. I told the rep about the phone cover and he sad they do not reimburse. So, I paid $20 for a cover I did not want. Tia went over and picked up a cover and charged us for it after I told her I already had one.
Product_Or_Service: Apple /Iphone 6/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund for the phone cover for $20 that Tia said was free. She is a liar
July 9th, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states that he was misled about the cost of an accessory (phone case) in-store.
Our return policy gives customers seven (7) days to return accessories for a refund. Full details of this policy can be found at https://www.cricketwireless.com/support/orders-and-activations/returns-and-exchanges.html.
We researched Mr. account and verified that he did purchase an accessory in store. Notwithstanding the policy above, we have decided to credit the account for the charge of the accessory ($20) given the current account status as a one-time exception; this was also his requested resolution.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
I want my money refunded
The $20 was credited to my account. I am satisfied with the response
I called in to have them cancel the payment that they where taking a day early and to also close out my services with them. The person that I was talking to at first took a very long time and then told me that I would need to talk to my bank about getting the money back. This is not true, refunds and canceling of payments is done with the company not my bank. I can file a dispute with my bank and have them pull the money back but that can take anywhere from 30 to 90 days. So I asked to speak with the person manager. I was given a supervisor. Needless to say they went through the same things not wanting to do anything and telling me that I needed to go to my bank. This again upset me along with the fact that I was not even speaking with the person that I asked to speak with. This manager that they finely got on the phone was not helping the fact that I was upset and I just needing things to be done right. This person told me that I need to "read better" and kept calling me a woman even after I told her that I am a man!
Product_Or_Service: Other //*** A ***
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want the $55.00 refunded to my card that was taken a day early for services for the time frame of July 22nd, 2018 to August 22nd, 2018. I also want the Manager that acted in the manner in which she did to go throw a training of how to handle upset clients.
This correspondence is in reference to a complaint filed by Ms. A. *** regarding her account. Ms. states that Cricket Wireless took a payment for her monthly service charges after she had already cancelled her service. She is requesting a refund for that charge.
We reviewed Ms. account and found that she had auto pay set up on her account - which takes the payment a day prior to her due date in order to prevent her service from being interrupted.
For more information regarding the auto pay process, please refer to -
https://www.cricketwireless.com/support/billing-and-payments/auto-pay-setup.html
We attempted to reach Ms. without success. We need additional information in order to complete her request. We left our contact information Chiquitta with Cricket Corporate office, and we are still awaiting a call back.
We look forward to completing her request as soon as she contacts us with the additional information needed.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/CE
At this time no refund has been given for the $55.00 nor have I been contacted and it has almost been a YEAR.
I walked in to the store and talked to them about phones and they told me a out the iPhone xr. They said ya go sell your iPhone 7 plus and bring $50 back and we could make payments. We said ok went to gamestop's sold by red iPhone plus 7. I got 200 for the phone. I came back then was told I had to do a application for their phone company. That was never said to me before I went. After being told that I can't get the phone. I waited 4.5 hours to be told all this. I walked out to my truck and they condemned my wife into it all. She signed everything that is in my name.$286 later and I get home the phones are junk. We came back to the store after maybe 1.5 hours. We couldn't use the phones at the house. The phones wouldn't connect to the internet. My wife couldn't play on the phone at all. We came back to get the money back. Then there was a sign at the desk that was not there while we were there. The guy told us that if we had problems to bring everything back and get our money back. Yep that was a no go! They lied to me and my wife. I had to go to Verizon and pay 159 on top of the 286 for cricket crappy service. I want my money back. They told me all lies. I even called the main number for cricket and they said I could have my money back but the store won't give us our money back. I didn't even get the account number. They also only gave me a half recpet. I dont want the service I want my money back.
Product_Or_Service: Samsung /Galaxy amp/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Getting my money back.
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states his service was intermittent with certain devices/lines.
We researched Mr. account and verified that he did purchase devices as well as start service with Cricket Wireless on March 8, 2019. He did return 2 of those (4) devices compliant with our policy below. However, service charges are non-refundable per or policy. Per the coverage policy below as well, we will not be able to give the customer a refund for services.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
(The consumer indicated he/she DID NOT accept the response from the business.)
I couldn't use my serives at all. I was told that my serives would work. I had to pay another 159 to Verizon to get phones and services that worked. The store wouldn't accept the phones back.I only had 3 phones. I sold my apple I phone to go with cricket. I was never told about any policy's. I was told by the manager at the store if I had a problem with the service and phones I could get my money back. I didn't even get a full receipt back. I didn't use any minutes or text with their service. I couldn't use the service and phones with my work stuff. Nothing worked the store didn't even say anything about their retune policy. I want my money back for service is didn't even use.
July 23, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a rebuttal filed by *** regarding his Cricket Wireless service. In his initial complaint, Mr. states his service was intermittent with certain devices/lines. In his rebuttal the customer states he does not accept the previous response.
Previously we researched Mr. account and verified that he did purchase devices as well as start service with Cricket Wireless on March 8, 2019. He did return 2 of those (4) devices compliant with our policy below. However, service charges are non-refundable per or policy. Per the coverage policy below as well (sent in the initial letter), we will not be able to give the customer a refund for services.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage *** vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication as well as rebuttal and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
I switched my phone lines from *** to Cricket. As part of promotion was a free Motorrola devices. I told that the diveces will be locked for 6 months and after the 6 Months it will be unlocked. I took the devices and keept them because I have my iphones. I called Cricket and informed them that my devices is unlocked. They told me because you did not use them for 6 Months!!
I told them that not what I told, I told that the devices will be unlocked after six months regardless of being in use or not!!
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Cricket shoul unlock mu devices. I have my account with them for more than 6 months in good standing
This correspondence is in response to a complaint filed by Mr. ***. In this complaint, Mr. states that he would like to have all 4 lines unlocked. Mr. insist that he has had all 4 lines over 6 months.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device.
1) The device has been active for at least 6 months of paid service.
2) The device designed for use on and is currently locked to Cricket's network.
3) The device has not been reported as lost or stolen.
4) The device isn't associated with fraudulent account.
Mr. can refer to Cricket's unlock policy at:
https;//www.cricketwireless.com/content /aio/en/support/apps-and-services/device-unlock/customer/device-unlock.html
Upon reviewing Mr. account, we discovered that only one of his lines (XXX)XXX-XXXX is eligible to be unlocked. Mr. must wait until the 6 months mark has been met for the remaining lines.
We value Mr. feedback and apologize for any inconvenience.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/EM
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the service active for more than 6 Months. Its non of Cricket business that I used my other phone.
July 22, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is to the rebuttal filed by Mr. ***. In this rebuttal Mr. states, He has had the service longer than 6 months and wants to have the 3 more devices unlocked.
Please be advised that our stance remains the same in terms of the unlock requirement's.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device.
1) The device has been active for at least 6 months of paid service.
2) The device designed for use on and is currently locked to Cricket's network.
3) The device has not been reported as lost or stolen.
4) The device isn't associated with fraudulent account.
Mr. can refer to Cricket's unlock policy at:
https;//www.cricketwireless.com/content /aio/en/support/apps-and-services/device-unlock/customer/device-unlock.html
we thank Mr. for his feedback. Based on the aforementioned we respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/EM
Bait and Switch. I purchased the phone and activated the new account and was told by sales person insurance was included and if I didn't want it I had to cancel it by calling in to 800 number. I chose to keep the insurance and never called to cancel it. The phone was stolen about 3 weeks after purchase and I returned to store for replacement. I was told by sales person I had to deal with the insurer and new phone would be mailed to me. Sales person also confirmed insurance is included with new purchase and had to be canceled. Insurer had no record of sale and refused to take my claim. Insurer is "Cricket Protect" through CNA Asurion.
Product_Or_Service: LG //Basic
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Honor the insurance and replace the phone. Otherwise issue a full refund for the purchase price and activation fees. I can take my business elseware. Additionally, stop making false claims.
This correspondence is in reference to a complaint filed by *** P. ***. In this complaint, Mr. states that he had paid for Cricket Protect at an Authorized Retailed. He further details that when he decided to file a claim, he had no insurance.
Mr. concern was thoroughly investigated. On July 11th, 2019 we contacted Mr. via email and explained that his payment of $30 (On 1/28/2019), did not include a $7 payment of Cricket Protect. We do apologize for any miscommunication that was given in the store in January 2019.
To further ensure that there was no oversight, we contacted our internal administrator of Cricket Protect, Asurion, to see what they had in their systems. They confirmed that they show no record of Mr. having enrolled in Cricket Protect.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
(The consumer indicated he/she DID NOT accept the response from the business.)
n! They should stop treating me like one.
Again, I believe this was a 3rd party bait and switch. I purchased the phone from Cricket because my previous phone had been stolen. That phone was not covered by insurance and that carrier would have sold me a new phone, no problem. I went with Crickets "new customer intro deal" instead because it was cheaper than my previous carriers replacement cost.
I was told by the retailer that insurance was included and I could cancel it by contacting Cricket. I KEPT the INCLUDED insurance because my previous phone was stolen. It goes without saying I would have insured the new phone in light of the theft, I'm not a m
There was NO MISCOMMUNICATION at the time of the sale. When I returned to the store to get a replacement of the stolen Cricket phone, the sales people CONFIRMED the insurance was included. The problem only arose when the 3rd party insurer refused to honor it.
I am totally dissatisfied with this situation and the length of time it is taking.
July 22, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** P. ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by *** P. ***. In this complaint, Mr. stated that he enrolled in Cricket Protect.
It was explained to Mr. that we nor Asurion (the Cricket Protect program administrator) have no record of Mr. insurance enrollment.
Again, Mr. service is canceled as of March 2019. It was explained to him previously that Cricket *** not be able to facilitate the replacement of his device with no insurance.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/Cb
When we started our service with cricket wireless we were told we had service in all of the Rio Grande Valley, it has come to my attention that the company does not provide service where I live, along with other areas. I took it upon myself to look online and they have service map located here: https://www.cricketwireless.com/map.html and I looked up my area "XXXXX" and they say they provide us with LTE coverage but while we are there we have a sign of "No Service" on our ends. They are falsely advertising their service which I believe violates Texas law and Atlanta law which is where their HQ is located.
Product_Or_Service: Apple /Iphone 7 lus/Crciket Wireless 100 Lines
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like for them to change my billing to either charge me less, or give me credit for the times we have payed for and not received the service they have offered us.
July 10, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding his Cricket Wireless service. In his complaint, Mr. states that he did not have service through Cricket Wireless based upon a zip code (service) search he completed prior to finalizing his transaction.
We researched Mr. account and found that he still does have a current account. We then researched the coverage per home address on file (as well as surrounding areas) and saw no network/coverage issues. Given the policy below, we are unable to credit the customer's account per requested resolution.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
/RM
(The consumer indicated he/she DID NOT accept the response from the business.)
What this company is basically saying is they can sell us coverage that does not work and still take our money, they have a coverage map that says I am supposed to be getting service but I do not and while they do say that the service is not guarantied I believe it should be due to the amount of money we are paying.
July 19, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a rebuttal filed by *** regarding his Cricket Wireless service. In his rebuttal, Mr. states that he did not have service through Cricket Wireless based upon a zip code (service) search he completed prior to finalizing his transaction. The customer is now asking for guarantee coverage at his address (as well as surrounding areas) in his rebuttal.
We once again researched Mr. account and found that he still does have a current account. We then researched the coverage per home address on file (as well as surrounding areas) and saw no network/coverage issues. Given the policy below, we are unable to credit the customer's account per requested resolution.
Coverage is not guaranteed. The customer is in a 4G LTE area, with good to moderate service. There may be periods where connections are slow due to congestion. As a Cricket Wireless customer, agreement to our Terms and Conditions begins with using or attempting to use our services and/or paying for services. Highlighted under Cricket Wireless' Terms and Conditions (see https://www.cricketwireless.com/terms),
"Availability of Service and Coverage" details the following:
"Availability of Service and Coverage Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You must be in the Cricket coverage area to place or receive calls. To see coverage, click here. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors. We do not guarantee coverage and our maps do not show actual network coverage or performance."
We thank Mr. for his communication and trust that this explanation properly addresses his rebuttal.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA 30324
CST/RM
Cricket Wireless and I entered into an agreement to extend my payment date to September 12th. They reneged on this date and shut off my cell phone service knowing fully well that I work as a Certified Home Health Aide and needed service in order to work. They tried to make me pay $4.00 to keep my cell phone number. I brought this number with me to Cricket. I stated that I would not pay them so a Factory Reset had to be done to remove Cricket Wireless from my phone and I lost all of my data along with PHI and Client Demographics-all of my client case`s addresses as well.
Product_Or_Service: Samsung /Galaxy S9+/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want Cricket Wireless to refund me monies due to their negligence and costing me numerous client case information. This is priceless, but I will settle for $240.00 from Cricket Wireless to pay me for my losses which is job-related.
July 17, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** In this complaint, Mr. states that he was not able to successfully complete his Bridge Pay payment. He further states that his line was suspended for non-payment, and that he subsequently lost all his work contacts.
We value feedback and apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Mr. was contacted by email, and we sympathized with him over his situation. We informed Mr. Stager that there were a few ways to conveniently make a payment on our website. Also, it was suggested that our CARE reps are readily available to escalate any payment issues or concerns by creating technical tickets. Mr. account is now canceled.
We thank *** for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
(The consumer indicated he/she DID NOT accept the response from the business.)
Metro PCS called Cricket to get my cell phone number reactivated-they refused by stating that they wanted $4.00 to reactivate my number. I then stated that I wold not pay anything extra to Cricket so they completely discarded my cell number. This caused me to lose all contacts. I want Cricket to pay $240.00 for their horrible mistake by causing me to lose private phone numbers that are protected by the HIPAA Law.
July 22, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by *** In this complaint, Mr. that Cricket systems stated he owed a balance of $4 to re-activate his line. He states he refused to pay the balance owed, and that this ultimately hindered him from receiving calls for his profession.
It was explained to Mr. that for his line to be active, the amount would have needed to be paid.
Again, Mr. service is canceled, and he is no longer a Cricket customer. We would not be able to pay him $240.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/Cb
My husband and I had two plans through Cricket which totaled $220 a month. We recently left Cricket and was just told that even though we just paid $220 for services we did not use because we like to pay ahead of time that we would not get a refund since we no longer have an account with Cricket. I have since found the information on the website, but how can they keep money for services that we did not receive.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund of unused prepaid services. One bill we only used 1 day of service and the other we only used about half of the service we paid for.
This correspondence is in reference to a complaint filed by Ms. M. ***. In this complaint, Ms. states that she canceled service after one day of usage and is requesting a credit.
We have made several attempts to contact Ms., as well as speaking to Donnei *** who stated that he cannot assist me "Ms. handles everything". We cannot seem to contact Ms.. For that reason, we are unable to provide a resolution at this time. Should Ms. wish to discuss this matter further in detail, please contact Edward at XXX-XXX-XXXX.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank MS. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
Requesting a refund of services paid but not received because we left the provider
On May 7th 2018, I placed the order online for the new phone and plan, the order number XXX XXX XXX. With the order, I transferred my number from Red Pocket to Cricket Wireless. On the cricket wireless website, the phone (LG Fortune) is advertised as free for customers switching from another carrier. I was charged $39.99 for the phone but I thought I would receive a refund once I stay with Cricket for couple months.
On Aug 26th 2018, more than 2 months after I switched to Cricket, I still haven't received the $39.99 refund yet. I called Cricket on 8/26 at 4:30pm but was told by 2 different agents, Mark (Badge: XXXXXXX) and Broderick (Badge: XXXXXXX) that they cannot offer credit/refund for the phone.
Product_Or_Service: LG /Fortune/Brobeick
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Refund of $39.99 plus tax for the LG Fortune mobile phone that was advertised as free.
July 10, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
CC: ***
This correspondence is in response to a complaint filed by ***. Mr. states that he was unable to receive a credit/promotion quoted up-front when setting up service with Cricket Wireless.
*** was looking to receive a LG Fortune for free. Upon researching the customer's account, this was verified as a current promotion at that time (online). We will honor that promotion and credit the account for the cost of the device. This was the customer's requested resolution and will be honored as a valued customer with Cricket Wireless.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/RM
This complaint still has not been resolved. The original description and desired resolution are still accurate.
On December 3rd 2018 I'm visit the Cricket Wireless communication store at 1445 West Pleasant Run Road in Lancaster Texas XXXXX. I was helped by the manager *** D as I had several transactions that I wanted to complete. I first asked how much my balance was because there was a credit on my account from adding my husband's phone to the three lines to make it four lines for $100. I was told that my balance was $46.90 which I paid with invoice number XXXXXin9538. this left my balance at zero for the for phones I currently had on my account. I inquired about adding a line for my grandson and was told that I could add another line I chose a phone for him that was a Alcatel tetra at 19.99 to add. I was told that there would be a $15 activation fee and a $32 first month service fee I also instructed her to add a case which was on sale for $25 at this time I was told that the total charges would be $92.01 when I inquired why it was so much the manager *** stated that I was paying for the phone, the activation fee ,the first month service the case and ins that's why the amount was so much. So I paid that on invoice number XXXXXin 953 9. I also had a replacement phone for my son who was on the account . this was to upgrade my son's phone because it was broken I paid 39.99 for the Moto E5 and there was a account credit of $0.70 that was added I also got him a case for his phone that was valued at $25 there was a bundle coupon that was applied to this account for $25. Right after that I did upgrade my daughter's phone who I had with me she traded her phone which was a Samsung Galaxy amp Prime 2 and received a $20 credit I opted to get her the Moto E V Cruz and was charged a $25 upgrade fee and there was a $0.70 credit apply to the account there was a $25 charge for the glitter case and a $25 credit added to the account to cover the case the total for her transaction was $93.66. again I was told that this was because she was upgrading the phone and received a new case. I also inquired about a
Product_Or_Service: Other /different/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I also inquired about a six line for my business and was told that I could only put five lines on an account so I opened a new account for the business line that invoice number is XXXXXin 9541 I paid $109.99 for a Stylo 3 in rose gold I paid $62 for the first month of service and $25 for the case and was also giving a $25 credit for the account bringing my total to $224.inq about why was so much and was told again that it was due to the phone, the activation fee, and the case. while.
July 2, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
This correspondence is in response to a complaint filed by *** regarding her Cricket Wireless service. In her complaint, Ms. states that in store she paid for services as well as accessories which were not disclosed up front. She did state that she received the disclosures for the interaction.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
We researched Ms. account and found that this account has been cancelled since April 6, 2019. However, per the policy above, the amounts paid for service charges are non-refundable. Also, any cancelled accounts (as stated) will have a balance forfeited. We will not be able to credit ***'s account in its current status as well as per policy.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Ron ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 13th Floor
Atlanta, GA XXXXX
/RM
I was schamed out of money when I purchased phones for my family the agent added cell helment on all phphones without authorization. Whne she activated the phones alk receipt were olaced in the bag and not handed to me. There was celk helmet put on a phone for 19.00. This was 50 per phone. When I asked about the price I was told that it was high because of activation. I was dealing with the manager at the time. When I arrived hine I looked at the receipt and when I went back the next day I was toks accessories are non refundable. I never authorized cell helmet in any phone. I paid 50 for 2 phones I request a refund. This is dishonest
I joined cricket unsure of the exact date. But I am trying to become more independent, so my mom gave me the money to join and I went to the store in Lexington, Tn and bought my first phone. I told my mom how I could get 4 phones for everyone in the house for$100. a month. the problem came later. My sister moved out and we cut her phone off. My mom got a Cricket phone as a gift and changed it to her personal phone. After a short period of time (2 or 3 months) the phone would no longer take pictures. It was giving a picture error. She called Cricket. She is an adult and the phone she purchased in her name. She also pays the bill for all of the phones. Each time she would call, Cricket Rep would say they had to speak to me. So that is one issue. When we called about the phone not taking pictures, they referred us to the warranty department called ASSURION. They directly connected me. Okay so my mom spoke to the Assurion representative who explained to mother that the LG STYLO (built in stylus)III Phone had a defect and maybe a recall or something and that the phone was under a 1 year warranty with LG. that my mom should take out the sim card, and the back cover off, and the phone would be replaced. While my mom was removing the cover the cover cracked which should not happen as the back had never been taken off before it was flimsy and not a quality material. She was opening the back and the pressure of simply opening the phone back cracked the phone horizontally on the back. When Cricket offered to replace they insist that the phone be taken to a UPS store (30 miles away), and they pay shipping both ways but they do not provide a loaner, nor do they provide credit for lost service days. The phone was sent right away and in 2 days she received the phone. She got the phone and when she got it they had not sent a new complete phone. They just sent phone parts. The phone was missing the stylus and the back cover. I have called about 10 times from Customer service to Assurion and no results.
Product_Or_Service: LG /Stylo 3/family
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) If the company wants to offer a warranty for the phone they should give a new phone. They are getting the phone from LG and I am sure LG did not send them PARTS of the phones they sent them entire phones. Cricket did not instruct me to keep the stylus of the different phone they sent. I think it is a refabricated phone because I cant hear on it sometimes. Without the Stylus the phone looks broken and I keep getting an error message. Dirt is getting into it. They refuse to send me the stylus.
This correspondence is in response to a complaint filed by Mr. ***. In this complaint, Mr. states that while his Mother was attempting to remove the back of the phone it cracked. He then states that after speaking to Assurion, phone parts were sent to him and he wants a new phone.
We have made several attempts to contact Mr. and have been unsuccessful to get his Cricket account number and IMEI number. For that reason, we are unable to provide a resolution currently. Should Mr. wish to discuss this matter further in detail, please contact Edward at (XXX)XXX-XXXX.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EM
They should send NEW PHONES for replacement phones especially when there is a warranty existing with the manufacture. I will ask an attorney if they will be interested in a class action against Cricket when I have time. This is fraud! How can Cicket give out parts of phones when the phone is even covered by a manufacturer's warranty?
I ported my number, XXX-XXX-XXXX, to the AT@T 2 days before my last billing cycle. I turned the Auto Pay off prior to doing that; however, found out there was $35 taken out of my credit card by Cricket a day after porting my number to the AT&T.
I called the customer service three times. The first rep told me to call the bank and have the payment canceled while it was in the "pending" status, which I did and was told by the bank that there was nothing they could do because it was an automatic process. The 2nd rep suggested me the same. I called the bank again and was asked to talk to the management. I did it but the manager at Cricket told me it was a system process and there's nothing he could either and refused to refund the money.
Below are time table:
7/4/2018 - projected billing cycle start date
7/2/2018 - turned off the Auto Pay and ported out the number, and called the customer service to have my payment canceled
7/3/2018 - money was taken out of my card
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like my money back.
July 09, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In the complaint, Mr. is seeking assistance with the recovery of his payment made via Auto Pay on July 02, 2018. Mr. states he ported out on the same day his Autopay was processed and is requesting an exception for a refund.
Cricket Wireless Escalation Manager, Damaris, attempted to speak with Mr. on July 9, 2019 to discuss his complaint in further detail.
Per our Terms & Conditions, service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled for any reason, any remaining account balance will be forfeited. Additional information can be found online at www.cricketwireless.com/terms.
An exception was approved, and Mr. *** expect his funds to reflect with his banking institution within 7 - 10 business days.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
This case was submitted quite a while ago. I just received the confirmation from Revdex.com today, 06/19/2019. They never refunded my money, and the bank put this all on Cricket.
After saying my phone was compatible it didn't work with cricket Sim card after paying $35.00. When it was discovered it wouldn't work they said I had to buy a cricket phone and no refund was offered. I requested repeatedly for a refund and denied. They are dishonest and trying to make the customer pay more money after you activate your account.
Product_Or_Service: Motorola //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) A refund of my payment since I have no service available for the amount of $35.
July 14, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
CC: ***
This correspondence is in response to a complaint filed by ***. Ms. states that she was unable to set up service with Cricket Wireless after paying up front. She is requesting a refund of her initial payment.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
We reviewed the account and discovered that the customer was unable to set up service despite the initial payments (device/sim card errors out of our control). Notwithstanding the policy above, we have decided to give Ms. a refund for all charges paid up-front per her desired resolution as a one-time exception (sent to the mailing address on file).
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/RM
(The consumer indicated he/she ACCEPTED the response from the business.)
I went in and was told that I was being sold two iPhone 6's for 100$ And one iPhone 6 for 199$ on a progressive payment plan. Come to find out it was two 6's and a 7. But the retailer did not disclose that that 7 was almost 500$. After the sale was completed I left and got to looking at the receipt. Went back into cricket and told them that I would like to exchange the phone for a different one, that was close in price because if we were going to pay that much, we might as well get the phone we wanted. The salesperson said that we could do that. It would just be 50$ and then the 50$ for the first phone would be refunded and it would be basically an even swap. Then when I went to actually trade the phones the same salesperson informed me that she lied to me again and I wouldn't be getting the other $50 back and that I would have to pay an additional $62. So I decided to return all of my phones because of the dishonesties of the salesperson and company. They refunded my $50 down payment for the phone, but are refusing to refund my $111 for service that I paid for in advance for the next month. I also asked to speak to a district manager, my name and phone number was taken, and I was promised a call that evening, and the district manager has not called me. His name is Phillip Schwartz and the representative in stores name is Sharon.
Product_Or_Service: Apple /iPhone 6s-2 iPhone 7/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to have my $111 refunded for the service I'm not using. I would even be satisfied if they pro-rated it, as I did have the service for 6 days. Ultimately I would just like my money back for the service that I was mislead about.
July 11, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** N ***
This correspondence is in response to a complaint filed by *** regarding Cricket Wireless. In her complaint, Ms. states that in November 2018 she purchased an iPhone 6 for $199.99 and two iPhone 6s for $100 using the Progressive leasing option. After leaving the store, she realized that she was sold an iPhone 7 for $449.99. She returned to the store and returned all devices and requested to be refunded the full amount. The store assisted by refunding the Progressive lease initial payment. Ms. is requesting we refund the rest.
We researched Ms. account and found that she purchased the devices on November 24, 2018. She returned to the store on November 29, 2019 and returned all devices back to the store and received a refund for the initial lease payment. We confirmed that there was no service usage. We contacted Ms. and explained the aforementioned. We were able to come to an amicable resolution that Ms. was happy with.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Emilio ***
Cricket Wireless
Corporate Customer Relations
575 Morosgo Dr., 12th Floor
Atlanta, GA 30324
This case has not been resolved and it still needs attention. Thank you.
I purchased a Motorola Supra from th Taylorsville Cricket store location in NC on February 2, 2019. After several days of strange behavior that I was able to fix, the device suddenly shut down and went back to the factory default on it's own. This happened outside the 7 day replacement warranty period provided by Cricket. Even after explaining what happened and asking to exchange the phone for a better, more expensive model and pay the difference, I was denied this possibility. I even found that the Motorola I purchased had a pedometer app containing adware. Until I found the source, I was seeing ads on both my lock screen and home screen until I uninstalled the app. After all this and mentioning it as high up the chain of command as possible, I was ultimately denied my request. I was offered to receive a replacement phone, but I denied this "remedy" since I no longer trusted the brand. If I had to be up for work the morning it happened, I wouldn't have gotten up on time and no one could have called me. Because of this, I wanted to switch to an LG. So now I'm out $400 on two phons in the span of two weeks because of software problems discovered on the original only after the limited replacement warranty.
Product_Or_Service: Motorola /Supra/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) If at all possible to receive the difference between the Motorola Supra and the LG Stylo 4 that I went back to get, then it would be greatly appreciated. I made extra on my tax return due to all the time I worked last year, and I had to spend it to get a decent working phone. I don't live in an area where I get a decent cell reception with many services, so I'm stuck with one who doesn't care about its customers.
July 11, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he had software problems with his Motorola Supra, that he initially purchased at an Authorized retailer. Mr. states that because he was outside of the seven day return period when the device started malfunctioning, he had to buy a more expensive device, because he did not trust the functionality of the Motorola Supra due to his experience.
We contacted Mr. by email on July 11, 2019. We understood Mr. position and notwithstanding general policies of Cricket we applied a $60 service credit to his account.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
I have still yet to have the matter resolved by Cricket