Cricket Wireless

Had to call 5 times to obtain an unlock code for my phone. It started after I noticed on the Cricket "Account Settings", then "Get Unlock Code" website that it showed that I had "0" days to unlock my phone. Because their website said 0 days, I requested that it b

On call #1, they said that they would put in a ticket to provide me with an unlock code (after I told them that their website said 0 more days). They said that they would text me the code. I thanked them and hung up. However, the code never came. The website also changed when I tried to obtain a code again (from saying 0 days to say "Oops! Something went wrong. Please try again later.").

On call #2, they said that my phone was activated on 17 March, and that I needed to wait until 6 months to get my unlock code. However, they said that I had to wait until 15 September. I got upset and hung up (not my finest moment)

On call #3 (on 15 September), they said that I had to wait until 17 September to get to 6 months (even though the second person said 15 September). I got pretty heated again, but they shut me down again.

On call #4 (on 17 September), they started out by saying that I had to wait "until tomorrow" (18 September) to get my unlock code.

On call #5 (on 18 September), they stated by saying that I had to wait 6 months. I told them that I it was my 5th call and that I was submitting a Revdex.com complaint. They said it would take another 3-5 business days to get the unlock code (pushing the date to ~23 Sep)

I am not a person who usually gets angry about things. But, the amount of institutionalized barriers to getting unlock codes (despite it being a feature on their website) says that they are trying to create the illusion of consumer choice. Their customer support personnel seemed to be reading a script that merely allowed them to tell the customer that they can't get the code. It makes me believe it is company policy to restrict customers from unlocking their devices.
Product_Or_Service: LG //2 Gb ($30/month prepaid)
Account_Number: XXX-XXX-XXXX

My phone turns on and stay stuck on the Cricket screen, and I can't make calls because I cannot get to the dial screen. I went into the Cricket Wireless store located at 17029 S. Torrence Ave., Lansing IL. 60438. I enter the store at 6:22PM on 06/25/18. There was one person servicing all the customers. The associate was very rude and disrespectful to while I had waited about 40 minutes while she was servicing another customer. She called a gentle name Lewis I believe, while still servicing the other customer, asking him about my situation. I ask to speak to Lewis and she hand me the telephone. Lewis explained to me that my manufactures warranty was over but that my insurance would replace the phone but that I may have to pay $20 to $40 for the deductible. I guess the young lady in the store filled she had covered her tracks after I spoke with Lewis. At first she stated she could delete all the information in the phone to get it to start back up, and Lewis confirmed that is possible but that I would lose all my data. After getting off the phone with Lewis I ask the young lady to delete all the information so I can use my phone, she refused to delete the data and became very disrespectful in front of the few customers that was in the store. I ask her to provide me her name she spelled it out Emilly, I ask her if she have a last name and she said D. I asked her is D her last name and she stated I am the only Emilly that works here. I went to my car and called the corporate office. I was instructed to get her I.D. number and as I was approaching the door, she stopped serving a customer to run and lock the door, which is was after business hours. I ask her through the door for her I.D. number, and she stated that she did not have one. I went back to my automobile and continued my conversation with the customer service person and explained what she had just done. He apologized to me and provided me the Corporate Office address.
Product_Or_Service: LG /Escape 3/Pay As You Go
Account_Number: XXX-XXX-XXXX

I have a cricket prepaid plan with 5 lines for $125 a month. I have been a customer of Cricket since 2015 and continue to be a regular customer. Recently I purchased 2 moto e5 cruise phones locked to cricket wireless bearing imei numbers 3518 4009 1075 923( this is for line XXX XXX XXXX) and another imei 3521 6810 1017 167 (for my line XXX XXX XXXX). these 2 numbers are part of my family lines on the same account number XXX XXX XXX.
The complaint is about unlocking the devices as I have to travel internationally to India where cricket does not have coverage and hence need to use the devices with other providers. So I contact cricket customer service number of times and they refused to unlock stating cricket policies but did not help escalate this as this is a genuine case of international use where cricket does not have coverage. Also I continue to be a cricket customer with more than 3 years of service and its not like I am trying to run away from cricket after unlock.
Product_Or_Service: Motorola /moto e5 cruise/
Account_Number: XXX-XXX-XXXX

Previous Cricket customer. Brought my own device from another carrier (***). Have spoken with Cricket customer service as well as Apple customer service and have gotten nowhere. Any assistance would be greatly appreciated. Cricket agent advised that I could resume service with them for 6 months to correct the issue. I feel this is the primary reason for them not honoring my request to have this device unlocked.
Product_Or_Service: Apple /iPhone 6/
Account_Number: XXX-XXX-XXXX

Due to poor service and poor customer service I ended my moth to monthe phone service with Cricket and went to Verizon. I had a $120.00 postive ballance when I ended their service. I called to see why this money was not returned and I was told they saw it was posted to my account but dissapeared when I closed my account. Nobody can tell me where it is. It was noit returned to me.
Account_Number: XXX-XXX-XXXX

I am trying to end my service by midnight tonight before the next billing cycle. I have already paid it early and would liketo be refunded for service I don't want or need! I have gone to the store where I paid and the customer cr. I paid this early as I was late the last month and paid a reconnect fee. I did not be know I would be getting my SafeLink phone before the payment due date. I would like a refund of the payments and no further contact with this carrier!
Product_Or_Service: Samsung /Galaxy/
Account_Number: XXX-XXX-XXXX

I would like to start out saying I have been lied to by Cricket Wireless since I started service. I was told I would have great service at my address, which I do not. I get LTE but can't even make or receive calls. My most recent complaint is, my most recent phone was broken just the other day to an extent that I could not even use it. I contacted cricket not once but twice about switching my service to another phone that I already owned. Well, the first time I spoke to them over the phone, I was told that due to my account being in "bridgepay" I couldn't switch my line to another device I asked to speak to a supervisor and was accidentally disconnected. So I figured I would contact them again later and speak to them via the chat within the "MyCricket app". I spoke to an agent who told me the same thing the last did and I asked to speak to a supervisor yet again. This time I did speak to a supervisor. They proceeded to tell me the exact same thing the previous agents told me that I couldnt "upgrade" while on bridgepay, but their definition of "upgrade" is activating a NEW device, however the one I have is an older device that I've had for a while. I told the agent it wasn't right that I would still have to pay for the days I couldnt use my phone and she agreed to add a $15 credit to my account after the Bridgepay is lifted. I did a little research for myself online and found a forum talking about switching service from one cricket phone to the other by just swapping out the sim card. So I tried that and it works fine. I'm tired of being lied to by a company that I am loyal to and that I pay good money to EVERY month for their service and have NEVER had my account suspended or even terminated.
Account_Number: XXX-XXX-XXXX

I bought and paid for 4 new phones and lines. When my girlfriend tried to use her phone in the store she noticed it would not stay on. The phone would go into sleep mode before 8 seconds. She asked for a new one and was told it was the last one they had and it can be fixed in the settings. we have tried for a week to change the settings as well as down load apps. Nothing has helped. I have called customer service several times and been hung up on as well as left on hold till I hung up. I was told today I had 7 days to take it back to the store to get a new one. Today is the 8th day. They never said I could do that. They now want me to use my insurance to replace the phone. It was broke when I bought it and I am not paying for insurance to fix their broken phone.
Product_Or_Service: Nokia /3.1 plus/unlimited
Account_Number: XXX-XXX-XXXX

I bought a LG style 4 and purchased a case and screen protector with it the total for all was 240.00 my phone is suppose to come with a stylus pen and which it did not so I went to the store and the employee who was working took my name and number to give to a manger two weeks went on And never heard anything so I called today 3-6-2019 at 330pm and spoke to a young woman and her boss Chris walked in and she started to explain the issue to him I told them that the phone was supposed to come with a stylus and in fact didn't the manager in the back ground was saying it's not his fault to call LG and I said I want a new phone one that wasn't tampered with and that comes with the stylus because my phone was tampered with before they sold it to me and I told the to ping woman on the phone that I wanted to speak to the manger who was talking in the background and he said he didn't want to talk and he isn't taking phone calls and they hung up on me I'm very angry. I would like a whole new phoneand one that comes with all the equipment it's suppose to, mine not having the pen means someone opened this phone and took it out and then they decided to sell it to me like oh well she won't notice which I did.
Product_Or_Service: LG /Lgstylo 4/Month month
Account_Number: XXX-XXX-XXXX

The 8th of March 2019 I decided to switch my phone service from *** to Cricket wireless. So I had to pre-paid a total of $70.91 sent online to Cricket Wireless. $9.99 for a SIM card to be shipped and $60.00 for the first month service plus taxes. The SIM card arrived late in evening on the 10th of March. Early morming between 4:00 AM and 5:00AM on the 11th of March I *** went online to actvate the cricket SIM card that I had received. I tried for over an hour but could not get it to work. I kept getting an error messege saying invalid SIM card. So at 7:00 AM called Cricket customer service when they open, I spoke with a lady in customer service who tried to get it to work with a lot of instructions, they did not work either. She told me to take it to the nearst Cricket store. I did and they could not get to work at the store, however they told me to go back to *** because they probably never unlocked. So I went arcoss the street to *** and asked that question. The customer sales rep asked why were I leaving and after I said he offered me a better deal to stay.However the process took from about 30 minutes 12PM until 6:20PM by that time I was tried and hungry I decided to cancel my Cricket wireless account online the next day. The next day March 12th 2019, I went online to Cricket Wireless and ended up chatting with customer service rep name Kevin She asked can he help me, I responed I need to close my cricket account. I went back to *** for a $30.00 a month unlimited everything plan. So he asked for my code, I gave I did. He pulled up my account and said that account has already been closed. I asked will I be getting a refund? Kevin S. Said "Due to our policy, On cancelling a account the refunds are not processed that is why we suggest to cancel the account on the end of the cycle. I said to him I need my $60.00 back now! Kevin S. said" I am afaid to say but we are authorized to refund the for canceled account". If there were somthing else he could help with.
Product_Or_Service: Samsung /7 Edge/***
Account_Number:

I brought a phone from cricket cameron rd location a manager mark made sexual gesture to me infront off my children and cricket customer service said they would handle it second cricket store ste 1e0 airport girl name jackie lied about selling phones to me being upgraded models selling me protecting screen for my phones and insurance on phone I would only owe 100 a month and I could still have my bridge pay 10 a month sales rep lied about phone case my screen phone broke next day cracking phone not the screen protector all phone do not have my insurance on them all phone are lower models sold over priced was told by another sales rep at other location next day the phones should not have been sold to me. They were having alot of issue with this store. When call customer service they take complaint ever time I call saying it will be escalted no one has call me back not one manager I talk to the same rep over the phone they change there name and go from rep to supervisior to manager but its same person. Try to make a payment arrangment to keep my phone on for 10 now being told ots 40 lie after lie after lie very rude and misleading customer service. Went back to the original store to report issue with Jackie who sold me the phones she was doing drugs outside the building with her boyfriend. When I try to talk to her about what she did boyfriend try to but in. Call customer to report behavior advise a manager would call me no one has call. No have no phone service three broke phone and lost 200 dollars
Product_Or_Service: Other /Fortune/Unlimited
Account_Number: XXX-XXX-XXXX

Bill was paid someone canceled my service 2 days after we paid they won't release my phone number is a business phone number I lost tons of Revenue I want money back it was done without my authorization someone else did it they wouldn't release my PIN number they wouldn't release nothing cost me days of lost Revenue as well as traveling around from Cricket store to Cricket store
Product_Or_Service: Apple //
Account_Number: XXX-XXX-XXXX

My cricket account has been hacked. My network dropped one day, I called cricket and they told me my IMEI was connected to a new sim card. While that happened someone was using my phone number to text and access my bank accounts. I got a new sim, activated it on my phone, used it for a few hours when my network dropped again, I called cricket, my account had a new sim connected to a new IMEI. I asked all activity be stopped on my account and my pay turned off. The next day, my account was re-activated and my card charged for the month. I called cricket, asked to remove card info and disable the account again. Managers were not able to close my account, there is no fraud department, and no consumer protection, no security checks( all they said :COMPANY POLICY- WE CANNOT HELP). Someone in their system keeps re-activating my account, bypassing *** and security( all the managers were able to say was that it was done at a cricket store, no other info) Spent numerous hours on the phone with no resolution or better understanding.
Product_Or_Service: Other //5g
Account_Number: XXX-XXX-XXXX

Went in to Cricket store on Bellview and Wadsworth in Littleton, CO on 2/1/19, to transfer service from Tmobile. Worked with Katie. I told her I had tmobile but wanted to switch to cricket since it was cheaper. She proceeded to get my information, phone number, name, address. She created an account for me, ported my number to cricket, gave me a SIM card, had me pay 92.78 including first month service, activation fee, and sim card fee plus tax. I paid cash. She proceeded to put the sim card in to my phone and said oh no, is your phone unlocked? I didn't know what that meant. She said it has to be unlocked to be able to transfer carriers. THIS SHOULD HAVE BEEN THE FIRST QUESTION SHE ASKED BEFORE SHE DID ANYTHING. Her manager, Jeremy, told me to call tmobile and have them "network unlock" my phone which could take 24-72 hours. I did so, left the store, at about 930, I had no service on my phone because my phone number was ported to Cricket, I was out of a working phone all night, I receive an email around 8am from Tmobile, regarding my unlock request and they said they COULD NOT unlock my phone because I have an outstanding bill with tmobile. I went back to the same cricket store, requested a refund and was told I could not receive the refund that I was pretty much SOL. I am now out of 92.78, which I couldn't afford in the first place, and I had to pay my existing phone bill and had to get a new number because tmobile would not help me port my number back from Cricket. This has been a mess, I am not paying 92.78 for services that I can't even use, this was the employees fault that she did not check that my phone was unlocked before charging me and now I cannot use their services. I went to the same location for a refund, was denied a refund, called Cricket customer service and they also told me they could not refund me my money. I paid cash so now I cannot even dispute it with my bank. They are thieves and something needs to be done.
Product_Or_Service: Apple /iphone 8/
Account_Number: XXX-XXX-XXXX

Dear Revdex.com,

I purchased in November 2017 a cricket phone with a monthly plan in a Cricket store in North Hollywood. Since then I am desperately trying to get in touch with the company to request my unlock code for my phone. Unfortunately, there is no way to get in touch with the company and I am now based in the UK.
I request the unlock code for my Cricket Alcatel idol One-touch phone with the deactivated phone number XXX-XXX-XXXX.
Account_Number: XXX-XXX-XXXX

purchased brand new device from cricket store. issues with device being defective within first 7 days after purchase. untrained sales representatives did not know what the problem with device the day after I made purchase. second time returning to store was referred to Motorola to make a warranty claim to which they would not replace with new device only with refurbished. Motorola advised to return to store where it was purchased. returned to store third time and was told that was out of the 7 day return policy period and offered a refurbished device but would leave me without a phone because I would have to return mine first without replacing was returned to store three times. they will not replace the defective brand new device that I purchased and they were aware of the defect within the 7 days after purchase.
Product_Or_Service: Motorola /supra/
Account_Number: XXX-XXX-XXXX

On March 29, 2019 I've purchased a new Samsung Halo at Cricket in Tustin. The clerk activated the phone, applied the screen protector and assembled the case. She offered insurance by an extra $7. I paid that and all seem ok when she gave me the phone.
When I got home, about fifteen minutes later, the resolucion degraded, it looked pixelated, and very tiny lines shown on the screen, horizontal stable lines from top to bottom.
The store was closed so I went back on April 1 to have the phone check. The clerk reset the settings but she could not fix the lines
Then she made calls and gave me two choices.
.Pay an additional $75 and make a claim through the insurance
.Or wait 7 days to make a claim to Samsung warranty.
I asked about their Return Policy, but she rejected the phone immediately claiming is was defective cause it had a Mess Up Screen.

I called Customer service to explain the terms of the Return Policy and they agreed the phone qualifies for return being within 7 days with complete packaging and in Like New conditions having no signs of physical abuse, wear and tear, or liquid damage or anything that would void manufacturer's warranty.
So they advise me to go back to the store.

Back at the store the clerk rejected it again, saying it was ok when she gave it to me.
So I call back Customer Service and they talk to the her but still she decided to ignore Cricket's return policy and disregard what Customer Service indicated.
They couldn't believe, nevertheless they said they would help by sending another phone thru Warranty.
I got transfer to Warranty and I explained my situation again and they also couldn't believe it. This Cricket store wouldn't take the phone back. So they talked to the clerk, but she refused flat out. Later, Warranty offered a refurbished phone, but I said no because I paid for a new phone and I should get nothing less.
Store Location
CRICKET
LEX CELL INC
1064 Walnut Tustin CA XXXXX
XXX XXX XXXX
Account_Number: XXX-XXX-XXXX

I bought my phone and service from Cricket 8/6/2018 (imei: XXXX XXXXXXX XXXX). I have the original receipt. That phone was found to have a swollen battery and was serviced by 'Apple West County' (phone:XXX XXX XXXX) on 9/9/2018, who replaced the phone with (imei: XXXX XXXXXXX XXXX). Apple Support Case:XXXX XXXX XXXX, Repair: R XXXX XXXXX. This was verified by Cricket, but they refuse to release their Carrier Lock on the phone, stating the device came from Cricket on 9/10/2018 and had not had continuous service for six months as of 3/5/2019. Even though the phone is listed in their system as a 'bring-your-own-phone', when they insert the imei, it shows the carrier lock was applied anyway and it "does not meet the rules outlined in Cricket's unlock eligibility policy." I have met the requirements from my original date of purchase and it is unlawful for Cricket to keep my phone locked to their service beyond the six months from date of original purchase and activation 8/6/2018.

When I had called before and was told the phone was a byop and not locked. I then purchased service with Verizon. Now I have already paid for Verizon service and Cricket required me to purchase another week of service for $15 before I could be eligible to be unlocked. They refuse to unlock the phone until then.
Product_Or_Service: Apple /Iphone SE/2GB Plan
Account_Number: XXX-XXX-XXXX

careful if you switch, I did on sept 7th from AT&T. brought all my phones. must have gone into the store 10 times asking questions.. basically just found out today I was LIED to. just found out my wifes Samsung Galaxy S7 and Daughters LG X Venture dont have the hot spot turned on as I had asked for them to be. Called the worthless customer service and then after hearing what they told me went back to the store. Told now none of my phones from AT&T can have the hotspot turned on. INSANE. Asked all of this before.. then told Oh you are out of the 7 day refund period and I need to upgrade those to new phones. Ticked off is putting it mildly. I have been so happy with the service as it is AT&T towers and all. But do not like being LIED to. Do not like Cricket not fixing their mess up. Will now be an advocate for against Cricket.Also will copy and paste this to my facebook and other media sites as I know they will remove an honest experience they have turned so very sour for their business practices
Product_Or_Service: Samsung /S7/unlimited basic
Account_Number: XXX-XXX-XXXX

Bought a phone through the website and it didn't cover what it said it did. Some places had a lot of dead spots. So I switches to Verizon before my bill was due. They still took the money out of my account and refuse to refund it back.
Product_Or_Service: Other //Unlimited
Account_Number: XXX-XXX-XXXX