Cricket Wireless Reviews (%countItem)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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They turned my phone off stating that the bank took back a payment from 11/2016. Its 2018. Service is prepaid.
They are prepaid and they turned my phone off for aa payment that they said the bank took back for a payment in 11/2016. I dont keep money on checking I move it from saving from app as needed. I have veen doing this for a while so how is it that tbey can disconnect me from 2016? I have been a loyal customer since 2012.
I need my phone back on for mecical reasons. All lines.
February 2, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that Cricket Wireless suspended her account after her bank reversed the service payment. She requested that we re-activate her account.
We communicated with Ms. via email on January 25, and 26, 2018 about her complaint. We informed Ms. that a payment reversal/chargeback occurred on her account on January 18, 2018 for the December 5, 2017 payment. We also explained to Ms. that a chargeback occurs when a cardholder disputes a merchant charge; the issuing bank then debits the merchant's account for the amount of the transaction. If the payment institution reverses a payment, the businesses are not notified until the process is already complete. We have explained to Ms. that a payment will be required in order to re-active the service. Ms. has not responded to the resolution we have provided to her.
We have provided Ms. with our contact information is the case she has additional questions or concerns. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
The only thing that I got from Cricket was no appreciation for being a loyal Cricket customer, for years.I've been with them since they came to Ohio. When my bill is due I get a text reminder. I got nothing with this chargeback. Just disconnected and a go talk to your bank. I am not the only one who has made a payment. So I asked, which bank. The Revdex.com told me a last 4-digit number to the card that was used. Excuse me but if the chargeback was in 2017 how am I supposed to know by that. I asked for the name of the bank & could not get an answer. So no! Cricket did nothing to help me. I have a life threatening illness that has no cure and they cut me off without warning. I ended up having to go to a very expensive company so that in the event that something happens to me, my children can get hold of someone other than 911. Then on the chat one of your representatives told me that it was fraud!!! That's equivalent to following me in the store because of my skin color. I work, I don't have to steal nothing. Never have never will. Y'all are lucky that I did not get my attorney involved for that statement. I get it that the bank took a payment back. Fine. My complaint is how y'all handled it. Period. No warning just a scripted explanation. Cricket lost a good customer here. If their plans would've changed to 5 lines for $300 I would've paid it. Not now. They don't deserve my hard earned money. Thanks for the Template respond.
I purchased my phone new and it is a new plan on January 21st 2018 I am at the store attempting to get ny money back because I found a better deal its been less than 24hrs and the store Manager is telling me that he can not do the refund when it states clearly that there is a 7 day return policy and the customer aervice rep did not explain to me that I can only get a refund for the device but not the plan I was told I have 7 days to return everything nothing further was explained
Product_Or_Service: LG /fortune/
Account_Number:
Other (requires explanation) I paid 123.88 and I want a refund of 123.88 the customer service rep did not inform me of what the store manager is tellibg me
February 1, 2018
Revdex.com
Online Complaint
Re:***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In the complaint, Ms. details a negative experience at a Cricket Authorized Retailer. Ms. states the Authorized Retailer refused to provide her a full refund 24 hours after purchasing service with Cricket Wireless. Ms. states she clearly sees the 7 day return policy but no one explained that the service plan would not be refunded. Ms. wants a full refund of $123.88.
The Cricket Authorized Retailer offered a refund for the device as part of the Cricket Refund Policy. All Cricket Wireless Authorized Retailer employees are trained to inform our customers of the Refund Policy at the time of purchase. Cricket's Refund Policy regarding service payments, devices and accessories is also posted in both English and Spanish in the store. For further convenience, the Device return policy is also printed on both the front and back of the sales receipt.
The Cricket Authorized Retailer has abided by Cricket's return policy and were more than willing to refund what the customer paid for the device. Our service payments, device and accessory refund policies can also be found online at: ***
On January 26, 29, and 31 both the Authorized Retailer and *** from the Cricket Wireless corporate office attempted to reach Ms. but were unsuccessful. Voicemail messages and a message through a family member were left advising our desire to speak with her. Ms. account is active and she is actively using the services. The request for a refund was denied.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
I purchased the phone from the Cricket store at 1121 W. Berwyn in Chicago on 12/19/17 at 11:40am. We walked in & there was only one employee in the floor when we were there. She was very busy & distracted. There was some little child running around all over the store. I asked her questions which she barely had time to answer. I told her I needed a 312 area code and she said ok, but when I looked at my phone later I saw she had forgotten & given me a 773 area code. She made a mistake. I called at 12:13 on 12/22 & asked the manager for help. I asked him if I could come in & change it at end of the next week & he answered "yes". He misinformed me by answering my direct question incorrectly. I asked him if Thursday, the 28th would be ok & he said it would be. When I came in he was rude. He practically laughed at me. He was so scornful I was afraid to go back to that store to pay my bill. I have been a Cricket customer for over 7 years. I have never had an experience like this. PLEASE help me get what I asked for & paid for. Thank you for your help.
Product_Or_Service: LG /LG-M327/30.00 2 gb Plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want to get what I asked for. I want to get what I was told I was buying. I want what I paid for. I want my number changed to a 312 number. This problem was caused because of an employee's mistake. Instead of correcting their failure the store has insulted and scared me.
January 26, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that she was not pleased by the customer service she received from a local Cricket Wireless Authorized Retail location. Ms. also states that the Retail Advocate failed to provide Ms. with the specific area code number she had requested.
We spoke with Ms. via telephone on January 23, 2018 about her complaint. Ms. informed us that she would like to have her number changed since she is receiving calls from individuals she does not recognize. We explained to Ms. that we can definitely provider her a new number, but cannot guarantee that the new number will start with the specific area code she had originally requested. Ms. agreed and her telephone number was changed. We also provided Ms. with a courtesy credit so she won't have to pay the number change fee.
In regards to Ms. negative shopping experience at the local authorized retail location, we have provided the information to the Cricket Wireless Sales Executive, and the Territory Sales Manager. They have addressed this matter with the authorized retailer to ensure Ms. will have a positive shopping experience in the future.
We have provided Ms. with our contact information is the case she has additional questions or concerns. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Technical support SUCKS. I called 4 times they still not able to resolve a simple online login issue. Everything they wasted 1 hr of my time because every time I called to follow up the issue the operator needs to follow their stupid guide line. Doesn't matter what I told him a simple reset password didn't fix my problem. I do not care what is your company guide line. I care about my time. Well I've been told the person who work on my ticket will call me within 3 to 5 business day. Never happened. Every time I have to call and found out the ticket is closed with no work being done. I am switching to other company.
Failed to refund account called the day it was billed to account to stop all purchases and current account status they told me someone would reach me in 3-5 business days they failed to do so and does not want to refund my account the amount taken out it was on auto pay and I never got any notice that funds were being deducted at that time I did not use the service past requested time nor was there any delay in me getting to the store December 23 to ask for refund my bill was due the 25 the money was deducted the 23 I went to cricket the 23 at 9am to resolve the issue
Product_Or_Service: Other /iPhone 6s+/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Refund to my accoun on the amount billed
January 25, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he canceled his Cricket service and requested for all charges to stop. He was still charged for the month of December through Auto Pay. He contacted customer service and they advised him that they could not refund his last payment. He also went into the Cricket Authorize Retail store but received no help. He is asking we refund the payment taken for December, after he canceled.
We researched Mr. account and found that he cancelled his Cricket service on December 23, 2017 and the auto pay was deducted the same day. We immediately assisted with refunding the December payment back to his card.
We contacted Mr. and explained the aforementioned. He had no more questions
We apologize to *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/*I
I've paid $40 for the phone service as I brought my own phone and Autopay was on at the time the store was setting up service. On January 22, my service was suspended without reason. In addition I had to do a reconnection fee. There was nothing wrong with my debit card that was used as it had adequate funds to pay for the bill. I did request a plan change a week before and they say they will provide a $5 discount from $40 to $35. However, since the service was suspended as a result of Cricket's error. I no longer qualify for the discount. I am very unhappy with such technical billing error that Cricket has to cause suspension of service for no valid reason.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like to get a refund of the $40 from the store to my AMEX and $33.67 to my Debit card that was used for autopay.
January 24, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states he upgraded his rate plan from $30 to $40 and the next day his account was suspended. Mr. is requesting a full refund for his service payment.
We contacted Mr. via phone on 1/24/2018. After speaking with Mr., he explained he was on autopay and the payment draft. Mr. account was suspended and he does not know why. We explained that when you upgrade your rate plan, you must set up autopay again. Once the rate plan was upgraded, Mr. was left with a balance due and it was not paid, resulting in suspension. Mr. is requesting a refund for the inconvenience. We explained once service is used, we are unable to provide a refund. Mr. also cancelled his account. Per Cricket's Terms and Conditions of Service, Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. When your account is cancelled we will re-assign the phone number associated with your account, and that phone number, identification number, or email address associated with your account may no longer be available to you. We may also charge you a fee to reactivate Service depending on when you reactivate. For that reason, we are unable to provide a refund. Should Mr. like to discuss the case in detail, please contact *** at *** If we are unable to answer, please leave a voicemail and we will respond accordingly. Our office hours are Monday- Friday, 9a-6pEST.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and we hope to hear from him soon.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I switched my phone services to cricket and purchased my phone stick cricket online. the phone they sent me does not work I called tech support twice the first time they told me to go to *** or *** and buy a new SIMs card I bought a new SIMs card today January 19th 2018 and the phone still does not work I called customer service a second time and they troubleshooted it and they still couldn't get the phone to work they made a ticket and supposedly escalated it I'm not sure if they did or not but my all in all my phone's not working I went to the Cricket store to return it or exchange it and they played with it they put one of their SIM cards in that they know that works and it still doesn't work however they were not able to exchange the phone they said I had to go through online customer service to get a new phone but I'm unable to wait for customer service and warranty department to send me another phone because I have a child is diabetic and I need a working phone so in case of an emergency or something happens to him at school the school to contact me. I called and spoke to you too about two or three supervisors today with crickets and I keep telling you to call the warranty department to replace my phone but since I've already purchased a new phonethe store said I wasn't considered a new customer so I had to pay full price and the activation fee. When the deal was if you transfer your number from another phone company you get a free phone and you don't have to pay activ to refund the 1999 plus a $25 activation fee since the phone they sent me does not work and they refused and said their there they're not able to refund the purchase price or the activation fee at all cuz I purchased the phone at the Cricket store and was rude to me because I didn't have let them deal with it even though I couldn't wait for them to send me a new a new phone they keep telling me to call the warranty depar All I want is to get to make this right and refund my purchase price and let me get a phone that.
Product_Or_Service: Other //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Refund of cricket store phone purchase of $19.99 and the $25 activation fee.
January 25, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on January 17, 2018 she placed an online order for an HTC Desire and ported her number to Cricket Wireless. The phone she received would not work. She contacted customer service and a technical ticket was open. Ms. states she has a child that is diabetic and needed a working phone ASAP. She was transferred to the online customer service, and was told to return her defective device for a replacement. She could not wait. On January 20, 2018 she decided to go to a Cricket store and purchase a new phone. She had to pay for a new phone and the activation fee. She is asking for a refund of the phone purchased and the activation fee she had to pay.
We researched Ms. account and verified that she contacted us on January 19th reporting her cell phone was not working and a technical case was opened. By the time our technical team contacted Ms., she had purchased a new device and she stated it was already working properly. The technical case was closed.
Please note that if you purchased the device online, you will need to call or chat with a Cricket Support Advocate initiate the return/exchange process. For more information visit: https://www.cricketwireless.com/support/orders-and-activations/returns-and-exchanges/customer/returns-and-exchanges.html.
We contacted Ms. and explained the aforementioned. We were able to come to an amicable resolution that Ms. was happy with.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
My experience with Cricket Wireless is GREAT! Consumer Cellular took 3 days to return a call. Verizon represented 2 products. One was no longer available and the other was not available for direct purchase. AT&T let me walk around the store for 20 minutes without assistance. I ended up leaving the store. Cricket is the answer. The store associate is friendly and knows the product. He had the product ready for pickup because I called ahead. I asked about additional products and ended up purchasing a different phone. I've had the phone and service for about 3 weeks. I am extremely satisfied with the product, service, and coverage. Everything works the way it should. If anyone is interested in great service, this is the Ross Park Mall location, Pittsburgh, PA., North Hills area. The store is on the second floor and the man's name that assisted me is Kadir. Thanks and keep the faith.
In October 2016, I added a line to my account and purchased a ZTE Sonata phone for $29.99 and $25 activation fee. The screen stopped working and none of the buttons would work. There was not a scratch or crack on the screen. I took it to the cricket store at *** Drive *** XXXXX and was advised that I would have to purchase a new phone and be charged a $25 upgrade fee. I was never offered a warranty claim or advised that the phone was still under the factory one year warranty. This second purchase was also the ZTE Sonata on approximately 10/4/17. Two months later in December 2017 the phone stopped working again, same issues. I took it back to the same Cricket store and a different sales representative advised me to file the warranty claim, which I did. So I am owed a refund on $29.99 plus taxes for a total of $32.98 for the price of the new phone plus $25 upgrade fee. I should have never had to pay for the second phone or upgrade fee because the phone was still under warranty. Im not asking for anything that isn't owed to me. All Im asking is that a refund of $57.98 be issued to me because I was not properly advised of my options when I took the phone to the store. I have been a loyal customer since July 30th, 2016, almost two years and I have never missed a payment, never been late or had my service deactivated. My email is ***@aol.com. Thanks in advance for your help. I greatly appreciate it. *** XXX-XXX-XXXX
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) A refund of $57.98
January 23, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she purchased a ZTE Sonata on 0/15/17 for her nephew. Less than a year later, the device started to malfunction. Ms. visited a Cricket Wireless Authorized Retailer store on July 2,2017 to see if the device could be replaced. She was advised by the store representative that she would have to purchase a new device, which she did. Ms. states she had issues once again with the new device, and after visiting the store for the second time, she was advised she could file a warranty exchange claim. Ms. is requesting a refund since she was not provided information on the warranty option during the first visit to the store.
We contacted Ms. directly and advised her that we are unable to refund the device she purchased a year ago. However, we applied a one-time courtesy equivalent to a month of service since Ms. was not given the warranty exchange option.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Cricket has allowed someone else who is not on my account to make changes!Them having done this has caused me to lose service before my bill is even due, which is paid for a month in advance. So I have spent money for 2 phones that aren't even working now, because of negligence. They have also stated that I owe 130 dollars which my bill is only 90 dollars a month for 2 phones. The other number and ONLY other number on my account is XXX-XXX-XXXX. They have done something VERY illegal by letting someones else not authorized alter my account, how am I suppose to trust them? And what is the pin for when you call if they don't even use it. That pin number is suppose to protect my account? Yeah right!
Product_Or_Service: Samsung /Galaxy Amp2/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I expect for them to fix my account and credit me for the days lost because of them disconnecting me. I would also like to prosecute the person with was responsible for letting this happen and the person who called in and did it.I would also like compensation for pain and suffering, such as free month etc.
January 23, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states her service was interrupted after her ex-boyfriend made unauthorized changes to her account.
We spoke directly with Ms. and explained that after reviewing her account it was determined that the payment that her ex-boyfriend made was a misapplied payment and on that same day he requested the payment be moved to his Cricket account. We also advised her that her billing cycle changed which caused her account to suspend. Our records indicate a credit was given to correct the billing error. We updated Ms. billing cycle to a date she is comfortable with.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Garbage. Spent 3 hours on hold with customer service to get nothing accomplished. Seriously wish I would have never switched to cricket from straight talk
The phone quality sucks and customer service was horrible... At least straight talk doesnt lie to their customers to get them to switch providers
Would give them a -5 star review if it were a option
January 29, 2018
Revdex.com Business Review
Online Complaint
Re: ***
This correspondence is in reference to a Revdex.com Business Review filed by Ms. ***. Ms. *** states that she was on hold for 3 hours with customer service and got nothing accomplished. She states that the phone quality and customer service was horrible.
Cricket strives to provide excellent service and we regret when that high standard is not met. In this case, we find her claim unsubstantiated. Cricket did not manufacture the device and therefore Cricket is not responsible for any defects, acts or omissions of the manufacturer of any device. Cricket Wireless is also not responsible for the handling of the devices.
Cricket understands that a customer's device is an important part of their lives. To protect their investment Cricket provides options. Our devices carry a one-year manufacturer's warranty from the date of purchase. Unfortunately, water damage and cracked screens will render all devices unable to be replaced for warranty or for a refund/exchange. As another option, Cricket also offers their customers the Cricket Protect option which if purchased, protects the device from loss, theft or damage including water or physical damage. There would be an insurance claim process and a deductible if the customer would choose that route.
Ms. spoke to our Corporate Office manager on January 18, 2018. The information above was reiterated.
We thank Ms. for her communication.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/DA
No customer service reps in the US. Ask to be connected to someone in the states & they refuse. Shut our phones off last month without a warning or that there was a problem. To get services back on from a mistake that was made, had to pay almost $200. They should have fixed the problem instead of double charging. Moved my billing date up about 6 days from what it had been for over two years. We will be switching companies very soon. I do not recommend this company to anyone.
Almost forgot, one month they lied about not getting my auto payment, they said card was declined, insufficient funds. The day before they said that, our checks were direct deposited into our account. We check to see if they did try or if they lied, they never did try. Once I got off the phone with cricket, I used the same exact card to make the payment & it went through. Telling lies to your customers is not the way to keep business.
I have had issues with receiving text messages for over 5 weeks, I have contacted multiple times, no resolution.
I first contacted Cricket customer service in early Dec about issues receiving text messages on mobile XXXXXXXXXX intermittently. I have explained that the issue is not continuous only occasionally. However, they keep saying the issue is fixed and closing the case without contacting me. Only once have I been contacted out of the four cases they have opened. I have attempted to provide specific examples, with carrier, exact number and time and they refuse to pursue the issue beyond simply turning the phone off and on and verifying the smsc number in the phone. I have gone through these steps multiple times and have stressed that I would like a manager or technician to contact me so that this can be tested in real time. Still, no contact on the last three cases that were opened. My wife has now missed work assignments as well as information regarding her grandmother passing. The lack of urgency or concern exhibited by Cricket is disheartening and frustrating. I have suggested a solution to the issue but my suggestion has been ignored multiple times. I also stressed that the phone had no issues until the end of Nov, and there were no changes.
I want the text issue corrected. I want a technician to contact me so that we can work through the problem and verify that it has been corrected instead of a single message test that does not solve anything. I have stated from the beginning that it is intermittent. I also would like credited for the problem being ongoing since early December and the lack of concern from the reps that I have dealt with and the closing of cases without contact. I feel like I have continually performed actions with the phone in some small attempt to appease my concerns with the text messaging not working. I am also concerned that because my account is grandfathered with an old price plan that this is an attempt to force me into making changes to my plan which would increase my rate. Reps have also told me more than once that the problem is the device is not a Cricket device. However, we took the phone to the store and they tested the SIM in a Cricket device and the issue still happened. I have even offered to try a Cricket device, beyond the store if they want to provide a loaner device for testing. I have offered opportunities to test the extensive variables that they have tried to provide as a reason for the issue. I am beyond my wits' end as to what else I could possibly do to help get this resolved on my end.
January 26, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he has been experiencing intermittent issues with receiving text messages for over 5 weeks. He has contacted Cricket Wireless several times reporting this issue, several cases were open and closed reporting the issue was resolved. Mr. states that the issue with receiving text messages is still not resolved. He is requesting we correct this issue.
Cricket immediately accessed Mr. account and see that 3 cases were open to troubleshoot the problem with receiving text messages. All cases were closed as our technical team was not able to duplicate the problem. Our system shows Mr. is sending and receiving text messages with no issue.
We immediately opened a new case, ticket #XXXXXXXXXXXX, and we are working closely with our technical team's manager to resolve this issue. They tested the issue with the customer and they see that there is an issue. His phone is not receiving all text messages. In an attempt to resolve the issue, we escalated the case with AT&T. Since the problem is intermittent, they are having a hard time finding what is causing the problem. AT&T continues investigating the issue to find a resolution.
We contacted Mr. and advised on the aforementioned. We advised that we will keep him updated with the progress of his issue. Mr. understands. If Mr. has any questions please have him contact *** I at XXX-XXX-XXXX.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Being charged for me than I was told. Have text message from Cricket to prove amount to be billed.
On January 8th I switched my plan to unlimited family plan for 100. I paid 68 dollars that day. Received Cricket message I would pay 68 when my bill came due on 16th. On 16th went to pay bill online and it shows 86! Called customer support. Not helpful. Said they could not find record of text that was sent from them stating 68 and that I had only paid 50 on January 8th.
I want a credit for what I was told to be the balance.
January 26, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms., states she was billed incorrectly when she changed to the four unlimited data lines for $100.
We attempted to contact, Ms. on several occasions 1/22/18 and 1/23/18 to gain a bit more information regarding her complaint with no success. We found the information she provided inconclusive and were not able to locate any communications on our behalf with the stated amount in the complaint. We were unsuccessful in speaking with her. We have left several voicemail messages that included our contact information should Ms. choose to contact us and discuss the matter in greater detail. We have also e-mailed a copy of this letter to the e-mail provided in her complaint.
For Ms. reference she may want to view our webpage where it details the possible impacts including prorated billing and credits may occur when changing their monthly rate plan. The webpage is: https://www.cricketwireless.com/support/plans-and-features/cricket-plans-and-features/customer/change-your-plan.html#StepbyStep.
We thank Ms. for her communication and look forward to hearing from her should she decide to further addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the evidence this price was stated and previously sent this to Revdex.com and Cricket in last email.
January 29, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal to the answer of the original complaint filed by Ms. ***. In the rebuttal, Ms., states she has proof of the fact that she was provided incorrect information.
We originally attempted to contact, Ms. on several occasions 1/22/18 and 1/23/18 to gain a bit more information regarding her complaint with no success. We left several voicemail messages that included our contact information. Ms. failed to call back before the response was issued. Once we e-mailed a copy of the response on 1/26/18 she chose to respond with a copy of the text.
Upon receipt of her e-mail on 1/29/18, we apologized for the confusion and issued a credit of $18 which was the amount she paid in excess of the quote provided.
We thank Ms. for her communication and consider this complaint closed.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Fraudulently charged credit card, refuse to refund.
Went in to buy a sim and a month of prepaid service. Used an unlocked phone and had checked the EMEI number against their own website which verified it was compatible. Spent over an hour in store trying to get service operational, but the rep could not. Asked for refund as service could not be provided, they refused. In effect, they advertised a service they said they could provide, verified that my equipment would work with their service, but it did not and they refused to refund the $87.15 that they charged.
I want the $87.15 refunded.
January 23, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states his credit card was falsely charged. Mr. purchased a sim card and paid the initial service payment for service. *** attempted to activate service but was unsuccessful. Mr. asked for a refund and stated he was denied a refund. Mr. is requesting a refund for the service charges since the service was never rendered.
We attempted to contact Mr. via phone on 1/18, 1/22 and 1/23/2018 and via email on 1/22, but we were unsuccessful. For that reason, we are unable to provide a resolution at this time. Should Mr. like to discuss the case in detail, please contact Gary at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly. Our office hours are Monday- Friday, 9a-6pEST.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and we hope to hear from him soon.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
It is currently January 15, 2018.On January 13, 2018 I purchased an iPhone 8 Plus with a monthly subscription plan from Cricket Wireless through their official online site/store. My total purchase was $802.29. That total included $100 of promotional discounts that Cricket was offering at the time. -$70 for a number transfer and -$30 for a "cyber promotion". Moments later I received a call from my bank asking to confirm my purchase, which I did.Two days later I received an email from Cricket stating that "We were unable to verify the information you provided, so we have canceled your order." There was no further explanation of what 'information' they were talking about. The email also stated that the "preauthorized" payment would release the hold on the money in my account in a few days.I proceeded to go back to the very same Cricket online store to attempt to re-purchase the phone. Once the site had loaded I could not find any of the same discounts on the phone that existed just 2 days earlier. I decided to call Cricket's customer support line to get my purchase re-validated and receive my phone at the agreed price. The answering employee did little to expand on what the email stated as "information" and said her system was telling her that my purchasing card's address was incorrect and that is why the purchase was rejected, and to resolve the billing I would need to go to a Cricket store. I know this claim to be untrue because on that same day and the day before I made online purchases with the same card and shipping address combinations. My shipping and card address are the same.At the store the employees and manager were dumbfounded. They seemed to have no idea what to do and after a while I called the support line again while in the store. The store employees were actively saying the support employee had "no idea what she (was) doing". The end result was: the store did not offer the same online discounts, and that my original purchase price would not be honored.
Product_Or_Service: Apple /iPhone 8 Plus/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like my original purchase price to be honored for the "iPhone 8 Plus 64GB Space GrayItem Number: DAPW4093" as well as the "Basic (Monthly) Item Number: 40" for a total of $802.29.I believe the company cancelled my order to avoid selling the phone at the agreed price.
January 25, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Mr. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr. states he attempted to place an online order with Cricket Wireless to receive a discounted price for the IPhone 8 on 1/13/18, which happened to be the last day for that promotion. He states he received a notice that his order was canceled on 1/15/18 and he never called to cancel his order. He wants to be able to receive the device at the discounted price.
We reviewed Mr.' order and found that his device never shipped due to an address mismatch. We contacted Mr. and explained to him that as a courtesy, if he purchase or orders the device online we will issue a one-time credit for the difference to his account because we can see he did order the device during the promotion offer timeframe. He accepted our offer and stated that he would purchase the device and call me back once he activated, so that I can issue the credit to his account.
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
I PAY THE PHONE ACCOUNT FOR MY SON *** IT IS AUTO PAY FROM MY ACCOUNT. HE WAS ARRESTED AND PUT IN JAIL THE 12/21/17. I CALLED CRICKET ON THE 22ND TO CANCEL THE SERVICE AS IT WAS ALREADY TAKEN OUT OF MY ACCOUNT. THE PERSON I TALKED TO WAS NAMED *** SAID IT WOULD BE REFUNDED TO MY ACCOUNT WITHIN 7 DAYS.HE GAVE ME A NUMBER FOR THE ACTION. I LOOKED TODAY 01/15/17 TO SEE IF IT WAS THERE, AND IT IS NOT SO I CALLED CRICKET TO SEE WHY AND THEY TELL ME BECAUSE I NEVER CALLED 5-7 DAYS BEFORE IT WAS DUE THEY CANNOT RETURN MY MONEY. THE DAY THE SERVICE WAS DUE IS THE 22ND. MY SON WAS NOT ARRESTED TILL THE 21ST SO I COULD NOT CALL 5-7 DAYS BEFORE. ALSO THEY NEVER CANCELED THE SERVICE IT IS STILL ON.
Product_Or_Service: Other //
Account_Number:
Other (requires explanation) ALL I WANT IS MY MONEY BACK AND THE PHONE TURNED OFF.
January 22, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In the complaint, Ms. explains that she was charged $35.00 from Cricket Wireless for her son's account. Ms. explains that her son was incarcerated and the device is currently under the care of the police. When the AutoPay was taken from the account, she called Cricket Wireless and was denied a refund of the AutoPay. She was cited Cricket Wireless' Terms and Conditions. Ms. is requesting that Cricket Wireless make an exception and refund the payment.
We spoke with Ms. on January 22, 2018 to discuss her complaint further. Cricket Wireless and Ms. have come to an agreement and Ms. is pleased with the outcome.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
I had a ZTE phone sold in their stores and as many ZTE phones I brought had issues well I brought 1 more and had them unlock it for me which then it had issues charging. I sent the phone to ZTE and they could not fix it for me and sent me another phone only the new phone is locked and cricket refuses to give me the unlock code and ZTE is as well. This is unacceptable.
Account_Number:
Other (requires explanation) Give me the unlock code
January 19, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, states he received a replacement device directly from the manufacturer for the ZTE device that he purchased from Cricket that had been unlocked. Mr.
states the replacement device came to him locked, and when he called Cricket to request the unlock, he was denied.
We contacted Mr. directly to discuss this matter and he advised us that this matter has been resolved.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
In January of 2016 I bought my first phone with this company. In that same year the month of April or June the company had a glitch to the point where my phone didn't work for 2 days. The company called and explain that I will be getting a courtesy on that bill. From that day this phone company has never worked the same. I had 3 replacement phone with my previous Galaxy Prime for none of them to work. My phone never had water damage or screen damaged or have been dropped. My Cricket Wireless phones break down the same way everytime. First its drop calls. Then it doesn't connect to the internet and finally won't let me connect to any Wi-Fi and then that leads to data warning useage. I had 3 replacement phone since my first purchase phone and they all broke down in that manner. To the point in September 2017 I went in the store and purchase two new phones for me and my son but only a week later my brand new phone to start acting up like my old Galaxy Prime I have a ZTE blades and it still doesn't work. I called numerous times to my troubleshooting on different replacement phone for nothing to work. Now my phone is doing something new it won't reboot itself a pay my phone bill. I have to call the company and say hey I pay my phone bill can you please reboot my phone. I've been through 4 reboots since the 9th of January it's the 13th and my phone still doesn't work. I am mentally financially exhausted with this phone company. I am convinced that Cricket Wireless puts out a phone every couple of months and then they break down so you can buy and new phone. They also have the ability to slow your service down after you call them too many times and complain because my phone now after I made these numbers complaints won't even allow me to search while I'm on a website or on an app.
Product_Or_Service: LG /ZTE blazes/$ 40 and $30 plan 2 phones
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like a refund for the two years that I've spent on this company. I changed my payment plan on numerous occasions because the inconsistencies of the data usage. I started paying $50 a month with 5 gigs of data and always got a data warning usage. Even when I was connected to WiFi or not I always don't have no date. I get a text saying since I'm a loyal customer I get a $10 deduction on a $40 plan with unlimited everything find out nothing was unlimited. Please shut down this company.
January 24, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she is constantly getting data usage warnings on her device while she is on the unlimited plan. Ms. has had several issues in the past regarding defective device and connection issues. Ms. has recently changed her plan to unlimited, purchased a new device and is receiving data usage warnings. Ms. is requesting assistance and a courtesy credit for the issues she is experiencing.
We contacted Ms. via phone on 1/25/2018. Ms. has purchased a new device and is already experiencing data issues. For the inconvenience, we have provided Ms. with a one-month courtesy credit to her account. We are creating a ticket for our IT team to correct the data usage warning she is receiving. We will update Ms. once we have a resolution. Should Ms. have any questions in the interim, please contact Gary at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly. Our office hours are Monday- Friday, 9a-6pEST.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and hope this properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I was planning on starting new service with this company but changed my mind cus from the first day I called cus it was a problem with there website I experience bad customer service so I told them I changed my mind and wanted a refund they told me since the equipment was already shipped I had to wait to receive it and them send it back which I did. Now they saying I can't have my money back cus the service was active which I don't understand if I sent the equipment back untouched which I even give them the tracking information which proves I never had the package cus I contacted the posted office and told them to ship it back and they did. So I've been fighting for my money cus they trying to charger me for a service I never used period.
Account_Number:
Other (requires explanation) For them to refund my money which they keep saying is in the term and conditions they don't have to refund it but how can you charge someone something they said from day one they didn't want.
January 18, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she requested a refund for her online order placed 11-23-2017. She stated that she received a refund for the equipment, but not the service payment.
Ms. was contacted by telephone on 1-18-2018. We confirmed that the refund of $110 has been processed on 1-18-2018. Please note refund times vary by financial institution.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support