Cricket Wireless Reviews (%countItem)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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Purchased a phone an warranty. Phone defective. Went into location on day 8 to return an exchange. Manager an owner refused because it's day 8.
Product_Or_Service: Other /Zte/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I just want another phone. The rep told me that I have a warranty an if it doesn't work I wouldn't have any problems. Since having the phone I researched the brand an this model has this issue 90 percent of the time.. That tells me the brand is no good. The assured me that this is the best phone in the store an has a good track record.. All lies.
December 8, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that his device started malfunctioning on the 8th, the day after he purchased it. He went to the store he purchased the device from to make an exchange for a different device model and was refused the option.
There's a 7-day return/exchange policy on devices so therefore, Mr. was not provided the option to do either. Since we do offer a 1-year warranty with most devices, we agreed to send a comparable replacement device to Mr.. After speaking with Mr. and explaining his options he was satisfied with our resolution.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
Purchased a phone 2 Sims cards and 2 monthly plans. Was told that cricket would pick up in our area. Came home and had no signal at all. Took the phone and the Sims cards back but was only refunded for the phone. Refused to refund for the Sims cards or the service. Want my money back.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like the money I spent on the Sims cards and the service I couldn't even use.
December 13, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. In the complaint, Mr. explains that he purchased two SIM cards, a phone and two monthly plans. Upon returning the equipment because he was unable to use the service due to no signal, Mr. was denied a full refund including the SIM cards and service. Mr. is requesting a full refund of the SIM and monthly service.
Mr. had 7 days to return the equipment as part of Cricket Wireless' Terms and Conditions. Cricket does not provide refunds of service on cancelled accounts.
These terms and Conditions can be found at www.cricketwireless.com/terms. Cricket Wireless is not able to guarantee coverage inside of buildings. Indoor coverage can be adversely affected by the thickness/construction type of the walls or location of the building or location of the area may weaken signal strength which will adversely affect the customer's ability to access/consume data, make/receive calls, send/receive messages and use data thru mobile hotspot.
We reached out to our Local management team in order to receive feedback on the complaint and to ask for a different resolution if one becomes necessary.
Mr. submitted a dispute with his bank and the Authorized Retailer has received the necessary correspondence to answer the dispute request directly, they have agreed to cooperate with Mr. and his banking institution
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she DID NOT accept the response from the business.)
They have denied any refund to our bank.
December 22, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX - Rebuttal
Dear Sir/Madam,
This correspondence is in reference to a rebuttal complaint filed by Mr. ***. In the original complaint, Mr. explains that he purchased two SIM cards, a phone and two monthly plans. Mr. was denied a full refund including the SIM cards and service. He claims he was not able to use the service due to no signal. Mr. now states via a rebuttal that he was refused a refund through his bank dispute. He is still requesting a full refund of the SIM and monthly service.
Mr. submitted a dispute directly with his bank. According to our Authorized Retailer, Mr. was advised by his bank that our Terms and Conditions state there are no refunds. We agree with that statement and normally would not offer a refund, but in this case, we have created an exception and have agreed to cooperate with Mr.. Mr. is scheduled to go directly to the Authorized Retail Location today Friday December 22, 2017 to receive a refund.
We thank Mr. for his communication and trust that this explanation properly addresses and closes his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by the store and was offered a small precentage of the total amount which I refused. Finally agreeing to 80% if I would take down my negative reviews. Once I arrived at the store the manager offered me $80, which is a lot less than the original agreement. I told him we agreed on 80%, to which he began to rudely accuse me of lying and trying to get more than agreed upon. After going back and forth with this very rude manager, I hesitantly agreed to take the $80 just to be done with this very rude and unprofessional manager. I still stand by my complaint even more so after this latest encounter.
I had never been to Cricket (store 181 I believe) until the night of November 16th. I was looking for a cellphone case, and was helped by ***. She selected the case for me, rang me up, I paid with a debit card, and she began putting the case on the phone for me. When the case did not fit, *** N. tried to refund me my money, but was unable to and then called her area manager, *** She got off the phone and let me know they do not refund for products, but that I could get an exchange. I did not need any other items from this store, so I asked again for an exchange. Surely this was a different circumstance, as I never even left the store with the product. She still said no. I asked her to call *** back so I could explain. I spoke with him and explained mine should be the exception to the rule. He said the policy is posted, and I argued that if that is the policy, the sales personnel should not run transactions until the customer is sure the product fits. He said there's no way to refund me, and said he would call the police if I did not leave the store. This was all very humiliating and frustrating to me, as I am sure there is a way they could have overridden the system to refund me. *** was dismissive and unprofessional. I ended up leaving the store without a cellphone case, without any merchandise, and without a refund. I had *** sign the receipt to prove I left without anything, but that I paid $27.14 for absolutely nothing.
Order_Number: XXXXXINXXXXX
Other (requires explanation) I would like a full refund of $27.14 (at the very least) refunded to my debit card.
December 8, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on November 16, 2017 she went into a local Cricket Wireless store, and purchased a new cell phone case. The sales agent selected the case for Ms., and charged her for it. She paid with her debit card. When the sales person tried the case on the phone and then realized that it did not fit her device. She asked to receive a refund for the money paid for it. The store advised that all accessory purchase is final. She is requesting a full refund.
We reached out to the Authorize Retail store's District Manager to further investigate the transaction and provide a resolution. The District Manager reported that the store is mailing a check for the amount pay for the case. The store crew will also be coached in the best practices for selling accessories.
We contacted Ms. and advised on the aforementioned. She was pleased with resolution.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/EI
I bought two phones on Sunday Nov 26. And the girl at the counter *** told us these phones have 32 gb which they do noy, only 16. She also said they were hot spot capable which again they are not and I need for my kids in the car. I called the store manager several times he didnt seem concerned. I called customer service. They don't seem to care as well. Am employee they have working for them lied to and they don't seem to want to do anything for us. They don't respect us. Paid $168 and they said they will only give us refund for the phones not the other $104 and that is not acceptable. They dont seem to care about there customers. I am very unhappy and I simply want a full refund back including service. I do not feel I am asking too much. I was not told right information.
Product_Or_Service: LG //Cricket wireless
Account_Number:
Other (requires explanation) Just want a full refund of $167.xx that was paid for phones we were lied about
December 11, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms. states that the local Authorized Retail Advocate provided her with incorrect information about the mobile hotspot service capabilities on the devices she purchased. Ms. requested a refund of the service payments.
Upon further research, we have discovered that Ms. was provided with devices that does not have the hotspot service capabilities. We have also verified that Ms. was not properly educated about the Cricket Wireless's non-refundable service payment policy.
We spoke with Ms. via telephone on December 6, 2017, to discuss her complaint. We informed Ms. that since she was not properly educated by the local Authorized Retail Advocate, and was not informed about refund policy, Cricket Wireless has agreed to refund her the amount she requested. On December 11, 2017, we informed Ms. that a refund check has been mailed to her.
We apologize to Ms. for any inconvenience she felt he received. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept it because it's whatI wanted I the first place.
For the past four months, some of my callers have been telling me my phone is saying that I am not able to receive calls at this time. Some of my text messages are not being delivered. I tried everything cricket has told me to do and nothing is working. I was given a $40 credit for the inconvenience and then was told that I would have to pay my bill first and then they would give me my credit but paying my bill along with the credit will only lock me in to the carrier for another two months. If my service isn't repaired, I won't be going with cricket another month. I have been talked to disrespectfully by the customer service 611. It's in my notes regarding the credit but no one is willing to give it to me and I'm sick of this. I need my phone due to my legal team having to be able to contact me regarding my legal matters I have going on. I emailed corporate and was ignored. O messaged crickets Facebook page and was ignored. I really would like to keep legality out of this. But who pays for a service and not receive that service and remains happy? Not me.
Product_Or_Service: Other /Microsoft/Unlimited Plan $60/mon
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my credit i was promised applied to my account. I am not paying another dime of my money towards this phone until the network issue is fixed. Customer service should take a communications class. I will request the next steps towards legal purposes if my demands are not met in a timely matter.
December 11, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she was promised a credit of $40 to her account, because she was experiencing text message issues.
Ms. account was reviewed on 12-11-2017. It was found that a $40 credit was issued to her account on 12-6-2017 therefore her concern has been resolved.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
exchange for a online phone purchase for a more functional one
wanted an exchange for a online phone purchase I didn't have a full day. Customer serv. rep refused to exchange phone, for a different model but instead cursed and hung up the phone at me.
refund or exchange for stylo 3 at the transfer rate
December 8, 2017
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. feels she was treated rudely by a Cricket Wireless Telephone Representative. Ms. was requesting information pertaining to an exchange of a device she recently purchased. She claims the representatives refused to help her and cursed at her. Ms *** is requesting a refund or exchange for a Stylo 3.
We have unsuccessfully reached out to Ms. on December 7 and December 8, 2017 via telephone. We were unable to leave a voicemail since it has yet to be set up.
Upon receipt of the complaint, Cricket management has reviewed all interactions and have not found the usage of foul language by any of the Cricket representatives. We did, on the other hand, see areas that needed improvement and have reached out to our representatives for further training and improvements.
We confirmed that Ms. returned her equipment within the 7 day period and has received a full refund. We do not have an exchange procedure. If a Cricket customer changes their mind, per our Terms and Conditions available at www.cricketwireless.com/terms, they have 7 days to return the equipment.
We thank Ms. for her communication and trust that this explanation properly addresses her concern. If Ms. requires additional assistance or has any additional questions, she may contact Damaris at XXX XXX-XXXX.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/DA
Cricket advertises $50.00 a month for the unlimited 2 plan, yet when I walked out the door my bill will be $80.00. I called the co.for an explanation. The woman kept telling me that for a 2nd line it will be 25.00 more. Nowhere in there advertisement is there mention of an extra charge for a 2nd line. I feel they are being deceptive to get people in the door and then the price changes. I like the cell phone co., just not their business marketing.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) If it's 80 fine but I would like to know why the difference
December 6, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states he was misled by the advertisement for the Unlimited 2 plan. He states he was under the impression that the plan offered him two phone lines for $55.00.
We contacted Mr. directly and explained that the plan offers you two plans for $80.00. The plan details are 2 lines for $80/mo.: $55/month Unlimited 2 Plan required on two lines with a $30 discount on second line on same account. Mr. was not satisfied with our resolution, we apologized for the misunderstanding.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/SG
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know what is going on with the explanation,but where does this second plan come I tan come into play. I feel they are being deceptive in their advertising. When they are asked to e,plain their side, double talk is all I see. I have no I'll will towards Cricket, but I ha but but I haven't been misled by a business like this before this before. Please call or write me for additional information.
December 11, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In this complaint, Mr. still feels as if Cricket was being deceptive in our advertisement. Mr. states he received an email advertising the Unlimited Plan 2 for $55.00 vs the $80.00 he was billed.
Again, we apologize to Mr. for any inconvenience or poor service he felt he received. Our position in this matter remains as follows the plan is Unlimited 2 for $80.00. We have educated Mr. Unlimited 2 is the name of the plan and that Cricket Unlimited 2 Plan is $55 a month per line before discount or promotion.
We value Mr. feedback. Based on the aforementioned, we respectfully request that his complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/SG
I purchased two brand new phones and both of them stop working within a few weeks of purchase. I returned one phone and within two weeks the speaker stop working and I could only talk one the with a head set. I called the company I was told that I would have mail the phone in and the don't have loaner phones turning my phone at the time was not and option because I was preparing for my son to have surgery and after that I he would be in the hospital two months or longer. I was using one of the phone that works best and it went completely out while I was using it. The phone freezes up and some parts of the phone don't work. I sent the phone that have completely stop working. I sent the phone through UPS which have to inspected and then ship to Cricket. I told by Cricket I would receive my phone with in two days. It was a week and four days only for cricket to say I had water damage when I sent my phone off it didn't have water damage how do I know that it wasn't damaged with UPS or Cricket. I called the cricket to have the address of the phone delivery changed and I ask for a confirmation email and I was told that I couldn't get one when I asked to speak with a supervisor I was transferred back and forth and also hung up on for like an hour I spoke with a Rep she told me her name is Jessica and she doesn't know her id number and I ask again can I speak with a supervisor she places me on hold then hung up. I never spoke with a supervisor. I tried to purchase insurance for the phone and was denied and was told Cricket would replace the phone up to a year. I'm afraid to send in my second phone Cricket Customer Care rep have created an hostile situation where I feel like I would be treated fairly to. The second phone freezes up and some areas of the phone doesn't not work
Product_Or_Service: Other /Z832/Family plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like for cricket to replace my phones so I that can receive the service I pay for
December 6, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states she purchased 2 brand new phones from Cricket Wireless less than a month apart and both of them stopped working. She states she sent one of the devices in for a warranty exchange and was told they couldn't replace the device as it had water damage. She states she never had the device in water and it could not have water damage. She questions if this didn't happen on the way to Cricket facility or during shipping. She is asking for a credit for the time she was not able to use the phone while disputing the water damages.
We reviewed Ms. account and found that a device was sent to her to replace the device. We reached out to Ms., who informed us that she did receive another device and that the new phone is working well for her. She states she didn't return the other due to the issues she had with the first device. I advised her I would issue a credit for the time she was without the device. We also notated that she will be sending in the other device as it is still not working. Ms. was grateful for our assistance in this matter.
We apologize for any inconvenience or poor service Ms. felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/CE
Wish I could give it less than one star. A month ago I had called to cancel my service the day payment was posted- they told me they would cancel, but wouldn't provide a refund- acceptable, fine whatever. I received another recurring payment the following month- and called in to see what the problem was- the customer service rep told me the previous John I had talked to did not note my account at all for cancellation- despite that being the only reason I called him. I asked to speak to a supervisor regarding a refund and cancellation- after a few minutes on hold- she said supervisors were busy, but she could offer me a refund and cancel the account- and that the call would drop after she cancelled the account- to which I agreed. Well, here we are a week later after calling- I call back to get an actual supervisor- previous CSR had incorrectly annotated my account saying that 1) had spoken to a supervisor regarding my account and 2) my call had disconnected and I didn't call back to facilitate a refund. Account phone number XXX-XXX-XXXX last supervisor spoken to was john CSR ID is XXXXXXX my ticket id XXXXXXXXXXXX - this type of CSR behavior borders on fraudulent - and would give less than a star if I could. Was planning on coming back to Cricket once this new phone was unlocked off current carrier- but at this point will never do business with that shady outfit again. Even if they outsourced customer service to Philippines and I'm talking to people with pseudo-names, I expect them to do what I ask them to.
We bought 2 ZTE cell phones because we were supposed to get $25 rebate on each. We never got them. I have the email from the company saying that my submissions were received and that I would be getting the rebates. I never got them. I have contacted the ZTE company multiple times and at first they would say it was on it's way or that they would forward the complaint. But now they ignore my email and I contacted Cricket and they said there was nothing they could do. I only bought these phones because of the $50 in rebates.
Account_Number:
Other (requires explanation) I want $50 off my Cricket bill.
November 30, 2017
Revdex.com
Online Complaint
Re:***
Revdex.com Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. Ms. states that during her initial purchase, at an Authorized Retail location, she chose to purchase 2 ZTE Grand X4 devices due to a promotional sale offered by ZTE. This rebate offered a $25 American Express card for each eligible ZTE device purchased between June1, 2017 to June 30, 2017. Ms. feels that ZTE did not honor their advertised promotion. Ms. would like Cricket to honor the promotion and apply a $50 credit to her account.
On November 30, 2017 Cricket manager,***, reached out to Ms.. The ZTE Swish List $25 promotion was not a Cricket offer, and must be redeemed through the ZTE's promotional website: www.zteusa.com/swishlist. Ms. explains that she has contacted ZTE directly and has not received a resolution. We ask that the Revdex.com forward the complaint to ZTE directly.
We thank Ms. for her communication and appreciate her feedback. If ZTE needs additional information from Cricket Wireless, we will be more than happy to cooperate. We trust that this explanation properly addresses and closes her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
I referred a friend to join Cricket in Aug 2017 and both of us receive no rewards yet.
I am a royal customer(my number is ***) since 2014 and I have successfully referred over 5 customers to join Cricket for the past 4 years. I recently referred a friend(number is***) to join Cricket in Aug 2017 by using Cricket rewards system and both of us receive NO rewards yet. The customer rep told me the referee has to be different account to qualify for credit.
I spent hours to correct every step by emailing back and forth cricket rewards support since cricket upgraded to this broken reward system.
I have used same way to referred and got credit successfully in the past few years. It doesn't make sense to me. Please honor the rewards like before and credit me and my friend both $25!!!
Credit me and my friend both $25.
December 5, 2017
Revdex.com
Online Complaint
Re:***
Complaint ID: ***
This correspondence is in reference to a complaint filed by*** regarding Cricket service. In her complaint, she states that she referred a friend, in August to Cricket. Ms. created a profile via the Refer a Friend online portal, so she could receive her promotional credit. Ms. stated that she has not received promotion credit either has her friend received it. Ms. is asking we provide her the promotional credit to her account.
We researched Ms. referral submission and found that it was incomplete. Per our records the referral code was "Account Identifier Required" and she never completed the process.
We contacted Ms. on December 5, 2017, and advised that a Refer a Friend code was automatically sent to her friend device account, however, she did not complete the process. We value Ms. as a Cricket customer and let her know we applied to her account a one-time courtesy credit of $25. Ms. was satisfied with that explanation and resolution we provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
my friend completed the referral process and it showed in my referral history . cricket said my friend account name is as same as me and refused to credit my friend 25. thats ridiculous . I referred many friends join cricket before and got both 25 credit , I never had such a difficult time to get credit like this time. I still request to credit my friend $25 like cricket promoted.
I believe fraud was committed against me by the Cricket store located at 2926 Lamar Avenue, Suite 107, Memphis, Tennessee 38114.
I have a complaint against
Cricket Wireless
Store No. 132, NABALIE LLC - Memphis
2926 Lamar Avenue
Suite 107
Memphis, Tennessee 38114-5614
(901) 552-5586
(Submitting on behalf of my grandmother, *** name is ***
My elderly grandmother who is 83 years old was taken advantage of by the store agent at Cricket Wireless (Store No. 132 NABALIE LLC - Memphis). She has two phone lines on her account (-3423 and -7139) in which one line was suspended (-XXXX) (should have been but Cricket cancelled the line in error) due to the phone being lost. She appeared at the store to get the line (-XXXX) reactivated on a new phone. She gave the agent the phone inside of a small bag along with the phone number (-XXXX) written on a piece of paper (the paper was in the bag with the phone). She was told by customer service that she had to pay $25 to reactivate the phone line. She gave the agent $30. The agent performed 2 transactions: 1) He applied $10 to the phone line (-XXXX) needing activated which he keyed in the correct phone numberthe phone number (-XXXX) is on the receipt; 2) the second transaction was for a sim card to place in the new phone to reactivate the phone line (-XXXX). Remember, my grandmother has two phone lines (-3423 and -7139) on her account. When he so-called reactivated the line, he applied the other phone number (-XXXX) on the account instead of the correct phone number (-XXXX). When my grandmother got home, her phone (-XXXX) wasn't working, but the new phone was working with her phone number (-XXXX). The suspended line (-XXXX) still had not been activated. He just switched my grandma's number (-XXXX) to activate the phone. My grandmother returned to the store and he yelled at my elderly grandma and told her that she would have to purchase another sim card to fix his error. He claimed my grandma gave him her number -3423) instead of the correct number (-XXXX). She did not as I witnessed the entire transaction. Plus, remember he applied the money she gave him to the suspended line (-XXXX) which shows he had the correct phone number (-XXXX). To get my grandmother's phone (-XXXX) back working, he took the new sim card from the new phone and switched it to my grandmother's phone so that it can start back working. Then he told my grandmother that she would have to purchase another new sim card to reactivate the phone (-XXXX). All my grandmother wanted was to get her daughter's phone (-XXXX) on. So she was about to purchase another new sim card when he looked in the system and said that he could not reactivate the suspended phone line (-XXXX) because it was showing cancelled. Wow! Shouldn't he have seen that initially when he applied the payment to the phone line (-XXXX)? That is probably why he switched my grandmother's phone line (-XXXX) to the new phone. What a mess and I am ***!!! So now my grandmother is out of $25 and no phone service for the new phone (nor the phone line *** has not been reactivated). In order to reactivate the line -7139, my grandmother must spend an additional $15 plus purchase another sim card for $10.91. Is this fraud or what?!
I would like to be reimbursed for the money that I am out of due to the erroneous transactions that were completed on my account. I would like to be reimburse for the sim card in the amount of $10.91 and payment of $13.00 for funds applied to a supposedly cancelled account.
December 11, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states her line was canceled by Cricket's store representative. The line should have been suspended due to the phone being lost. Ms. feel she was taken advantage of and her issue has not been resolved.
We contacted Ms. on 12/11/17. Ms. states that the issue has already been corrected by the store manager. The number was reactivated and the device was found. Ms. was satisfied with the outcome. Should Ms. have any questions in the future, please contact *** at *** Our office hours are Monday-Friday, 9a-6p. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Ms. for her communication and we hope this response properly addressed her concerns.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/GH
On Saturday Nov. 25, I attempted to place an online order for the LG Harmony phone on Cricket Wireless website. After inputting my billing information along with credit card information and clicking on "continue" button, it prompted me to enter my porting information because I wanted to transfer my phone number from another carrier to Cricket Wireless. After inputting the information, the screen automatically defaulted back to the billing page, along with an error message saying that "credit card payment could not be processed." I did not received a conformation number nor order number. I check with my bank to see if payment was debited from my account, and yes, payment was indeed debited from my bank account in the amount of $40.66. I immediately contact Cricket Wireless and was told that there was basically nothing they could do because I did not have an order number. The rep. stated that I would have to wait up to 72 hours for funds to go back into my account. I contact my bank to see if payment could be reversed and they informed that it is in "pending status" and in order to dispute I would have to wait until Dec. 4 for payment to post before it can be disputed. They informed to contact the merchant (Cricket Wireless) to have them fix the issue. I contacted Cricket Wireless on several occasions and spoke with several different reps. and was basically informed that there was nothing they could do. The last rep. I spoke with stated that it could take up to 7-10 business days in order for payment to post. In the meantime, there is a "hold" on my funds but yet my order did not process. Cricket Wireless debited my account and did not provide me service or a phone, and will not release my funds. I can't understand why Cricket Wireless debited my account even though the order did not process correctly. I am very disappointed with Cricket Wireless and demand to have my funds released back into my account. I will not become a Cricket customer or do any future business with this company.
Account_Number:
Other (requires explanation) I wish to have payment refunded back into my account in the amount of $40.66.
Funds were finally credited back into my account on Nov. 27
I purchased an unlocked iphone from Apple. Immediately after purchase, I brought the phone to cricket to set up service. I am now looking to unlock the phone to go with a different carrier. I have tried 2 different carriers, TMobile and Verizon. Both carriers have told me my phone is locked and that I needed to contact cricket. I have spent many hours today talking with cricket, and getting multiple answers that were not helpful. They opened 2 cases, and both were closed without resolving this issue or contacting me with the resolution. They have stated that they did not lock the phone and that they can't unlock it since I bought it from there. I have also spoken with Apple and ATT to try to get help, but they have also referred me to cricket.
Product_Or_Service: Apple /Iphone 6s/Basic Plan
Account_Number:
Other (requires explanation) I need my phone unlocked. I need someone to take responsibility of this case and follow through, rather than escalating and closing the case with no resolution.
ATT was able to resolve this issue with the help of Apple
Order phone didn't come with a back cover.I've been calling every other day When I would receive back coverI just get bounce around .I can't use this phone I'm paying money forNot fair ***
Product_Or_Service: Other /Alcatel pixie theater /Cricket
Account_Number:
Other (requires explanation) Want a refund complete
December 6, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on November 13, 2017 she placed an online order for a cell phone. She received the order but the cell phone was missing the back cover. She called Cricket's customer service inquiring about the back cover, but received no help. She is asking for a full refund.
We researched Ms. account and verified that she made an online purchase on November 13, 2017. Her account was activated on November 24, 2017, and per our system records we show her device had access to our network.
Please note that Cricket provides a 7-day return policy - beginning on the date the device is received - in which a customer may return a qualifying wireless device. For more information visit: https://www.cricketwireless.com/support/orders-and-activations/returns-and-exchanges/customer/returns-and-exchanges.html.
We immediately sent Ms. the missing back cover, and made an adjustment to her account for the days she could not use her device.
We attempted to contact Ms. November 30, 2017, December 5 and 6, 2017 with no success. We left her a voice message with our contact information, we also sent her and email and a text message in an effort to contact her. If Ms. still needs assistance please have her contact *** at ***.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
My wife purchased 2 ZTE Blade X Max Phones on October 20th 2017. They cost $129 each. We both had trouble with them from the start. The screens would go black while watching YouTube, but still have audio and captioning, Apps would freeze and or crash, it could take 1-5 MINUTES to scroll up or down on any page of any App, both phones shut off by themselves and wouldn't power on until we removed the SIM card and put it back in. I returned 4 of them in the first 2 weeks, and was given the same brand and model phone each time, and each time they all messed up the same way as the previous ones. After the 3rd time, I told them I wanted a different brand of phone, they said they can't do that, and gave me the same one. After the 4th one, they gave me a ZTE Optimus 3, which is one of their free phones, not $129 phone like I had paid for originally. That phone is not working right either. It goes to the home screen while I am typing in my email to sign into Facebook. Every one of these phones have sounded like the person on the other end is talking to a robot, and breaks up bad. The first time I suggested I wanted a different brand phone, they said my phone was worth $55, even though I had paid $129 for the original phone and had not had 1 that worked from the get go. They have sold me 2 phones that don't work for $129 each. I just want 2 phones that work, or I want my money back. My wife and I take care of her sister who has ALS, and we need working phones.
Product_Or_Service: Other /ZTE Blade X Max/
Account_Number:
Other (requires explanation) I want a full refund of $285, or I want 2 phones that are not ZTE brand, and are worth the same amount of money that I paid. We take care of my wife's sister who has ALS, and we need phones that work.
December 5, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In the complaint, Mr. explains that he purchased 2 faulty ZTE Blade X Max devices in October 2017. He states that the store replaced his device a total of 4 times and have refused to provide him a refund after the third attempt. Mr. was given a free device on the 4th attempt for his hardship, but is now requesting a full refund.
Cricket did not manufacture the device and therefore Cricket is not responsible for any defects, acts or omissions of the manufacturer of any device.
As per Cricket Wireless' Refund Policy, customers are allowed to receive a full refund of a cell phone purchase if the phone is returned within 7 days of purchase. Mr.' devices are ineligible for a refund. Additional information can be found online at www.cricketwireless.com/terms. After the 7 day time period, our devices carry a one-year manufacturer's warranty from the date of purchase.
For valid warranty exchanges, the Returns Center will ship an identical or similar replacement model, which may be a new or reconditioned (like-new) device. All warranty options are found online at ***.html
On December 1, 2017, Cricket Wireless Escalation Manager *** reached out to the district manager for the Authorized Retail location. The Authorized Retailer in an effort to make things right by the customer and to help avoid having to go through Warranty exchanged the first two devices believing there may be a defect in the batch of devices received. Upon initiating a recall of all ZTE devices received at the Authorized Retailer, the Authorized Retailer replaced Mr. and Mrs.' device with two new ZTE devices. Mr. at this point did not want a ZTE and demanded to have the devices replaced with another brand. He did not agree with the $55 trade up value or any of the other solutions provided. Due to the hardship perceived, Cricket Wireless territory manager, ***, provided Mr. a free device and assisted him with accessories as a courtesy. Mr. kept the two new ZTE devices.
On December 5, 2017, *** spoke with Mr.. Mr. sold one of the ZTE devices and still has one ZTE device in addition to the free ZTE Optimus 3 provided to him. Mr. is no longer a Cricket wireless customer. The refund request was denied based on our Terms and Conditions. *** explained to Mr. that he has a 1 year warranty for the devices and offered to assist him with the warranty process if needed. *** also offered a free month of service if Mr. were to change his mind and wish to return to Cricket Wireless. The offer will expire on January 31, 2018.
Mr. is not pleased with the offers made. Cricket feels confident they have provided him with excellent service and has been fair in finding a resolution.
We apologize for any inconvenience or poor service Mr. felt he received. We thank him for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no effort on Crickets part to resolve this at all. I purchased the phones in good faith expecting them to work. After exchanging the same phone 5 times, all I wanted was to get a different brand of phone and pay the difference. I was never given that option. Cricket doesn't stand behind what they sell.
Promised speeds of download not delivered. Requested refund and was denied.
Signed up for service 11/17/17 with unlimited data for $60/mo which included 8 mbps download speed. 5 days after having service, average speed was 0.20 mbps. Contacted customer service on 11/24/17 for assistance. Customer care unable to resolve issue and stated I would have to wait another 3-5 days for tech to look at issue. Requested full refund so I could go to another company. Request denied by company. Filed claim with bank card company same day 11/24/17.
I am seeking refund of amount paid of $60.
November 30, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. is requesting a refund for the service charges since he cancelled due to data speed issues.
We contacted Mr. directly and in the complaint, he stated he has filed a dispute claim with his financial institution. We advised Mr. that service charges are non-refundable that is the reason he was denied a refund. However, since he has disputed the charge with his bank the bank will receive the funds back that he paid to us.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I was promised a credit to my account because I was inconvenienced. They lied and told me I would not have to pay a fee if I went into the store.
On 11/22 and 11/23 I was told by several representatives that I would not have to pay an activation fee if I purchased the phone in store. When I went in store and explained to them what I was told they told me I still had to pay the fee. The store manager and I called customer care on 3 way and they promised to give us a $25 credit to my account after I paid the activation fee. The store manager in the store listed above is my witness to this. When I called back to get my credit they refused to give it to me and supervisor *** #XXXXXX refused to transfer me to the grievance department and I was forced to file this complaint today.
$25 deposited into my cricket account
December 8, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint Ms. states that she referred a friend and did not receive her credit.
We value her feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
.
Ms. was contacted by Chelsea Bell by phone. A $25 credit was issued to her account.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
/cb
Attempted order of two Iphone X and the lack of customer support to actually resolve the issue.
We have been a loyal customer for over 3 years. We currently have two lines with you*** and ***. We are set on autopay and pay our bill every month in credit card ending in ***. On the evening of 11/22 we attempted to order two Iphone X under order number *** and *** on cricketwireless.com. We received order confirmation and were excited they would ship the next day. Today on 11/22 we received notifications that the orders were cancelled because you couldn't verify something. So I call and I attempt to chat and no one can provide any real answers. Mind you I know my billing address, I know my correct CVV code. Oh an by the way this is the same payment method I have used to pay you for the last 3 years without issue. So I call my credit card company Chase which confirms the charges were approved. So I go to my local store in Oldsmar only to be told they can't help that I should chat or call someone. ITS A CIRCLE WITH NO SOLUTIONS AND I AM TRYING TO SPEND OVER $2k with your company. HOW HARD IS IT?????? PLEASE HELP.
Want to be able to complete my order.
December 4, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that on November 21, 2017, he attempted to submit two separate orders for two iPhone X at cricketwireless.com. He received the order confirmations, but the next day he received a notification that the orders were cancelled. Mr. wants to be able to complete his online order.
We researched Mr. account and confirm that the online orders were placed on November 21, 2017. The orders were cancelled the next day by our system. The orders must fail in multiple areas before they are cancelled. Mr. orders were cancelled due to inconsistent data. Also, after several searches using manual lookups, Mr. address could not be validated.
We spoke to Mr. on December 1, 2017 and advised on the aforementioned. We also directed him to go to the Cricket store to update his account. Mr. called us back on December 4, 2017 and advised that he was able to update his account information at the Cricket store, but he was not able to complete the order at the store or at cricketwireless.com due to the iPhone X being out of stock. We advised Mr. to visit our website in order to check on device availability. We also made an account adjustment to show our appreciation for being a long time customer.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I recently referred a friend back in August 2017. this was done in store. it was my mother in law. when her phone was signed up I gave the man my referral information so I could get my $25 credit and she could get her. My service is still active and her service has remained and is still active. Following the store visit I chatted with cricket to see if the referral had went through. It showed up on their end and I was told I would have it in 60 days. no credit has been applied. I emailed cricket and they now have no record of it and I was told neither number would get it. The number I referred was ***. I want my bill credit of $25 for me and for my referral to get hers. Also for the trouble I want an additional $25 credit to my account for where I bought a phone and returned it within 7 days and was given back $25 less for the return. This is for my troubles I have experienced. I want a bill credit of $50 for me and $25 for my referral
Account_Number:
Other (requires explanation) I want my bill credit of $25 for me and for my referral to get hers. Also for the trouble I want an additional $25 credit to my account for where I bought a phone and returned it within 7 days and was given back $25 less for the return. This is for my troubles i have experienced. I want a bill credit of $50 for me and $25 for my referral
December 1, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she was never given her referral credits. Ms. did a store visit and provided all information to the store advocate. Both accounts have been valid and she is requesting a credit to both her and her friends account.
We attempted to contact Ms., but we were unsuccessful. We left a detailed message stating that we will apply the $25 credit to her account and the customer that was referred. Should Ms. like to talk about the complaint in further detail, please contact*** at ***. Our office hours are Monday-Friday, 9a-6p. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Ms. for her communication and we hope this response properly addressed her concerns.
Regards,
Cricket Wireless, Customer Support