Curves for Women - Flint Hills Mall

Dear [redacted] :This letter is in reference to your May 24, correspondence regarding complaint ID # [redacted] ? -We are actively addressing our subscriber’s complaint regarding late and missed deliveries as well as credits for missing papers that were stated in the letterThe subscriber resides in a gated/locked community that our delivery agent has not been given access to enter (unless a guard is present when deliveries are made)The building that the subscriber resides in, is also locked with no access to deliver insideOur delivery agent has contacted the property management about being granted an access device, but that has not occurred as of the date of this response.Our circulation Zone Manager has spoken with the sub and together they agreed that a two week credit would be fair for missed papers and this has been applied to the subscriber's account (total of $3,79),Our Delivery Agent has also spoken with the subscriber about deliveries and the access issues into the community and buildingsOur delivery agent Will also try and rearrange the delivery route sequence to try and arrive at the most optimum time in order to gain access to make deliveries.We will continue to strive to meet this subscriber’s needs and resolve any issues or concerns they may have going forward as one of our valued customers

Date: Fri, Feb 24, at 10:AMSubject: Revdex.com Complaint # [redacted] Good morning [redacted] :This is in response to a February 21, 2017, letter we received regarding complaint ID # [redacted] submitted on your behalf from the Revdex.com.Sorry to hear about the popups on your desktop To turn off notifications, please click the bell icon at the top right of our website If that does not work, please contact one of our digital representatives at ###-###-####Regards,Monique F

February 10, [redacted] Chesapeake Beach, MD ***Deår [redacted] :We received a letter from the Revdex.com dated February 1, 2016, regarding your Washington Post newspaper accountPlease accept my apology for the problems you encountered when cancelling your newspaper subscriptionAs you sequested, we suspended delivery, removed the remaining balance from your account; and you should no longer receive calls or mailers from us in the future.I apologize for the inconvenience this has caused you and sincerely thank you for Subscribing to The Washington Post

August 4, 2015Dear [redacted] :Thank you for subscribing to The Washington PostI am sorry that you were unaware that your subscription would convert to the regular subscription rate at the end of the promotionAll offers include language that specifically states that the Subscription will continue at regular rate unless the subscriber contacts us to cancel the serviceSince we did not hear from you until 7/22/15, we continued delivery the newspaper to you in good faith.Per your request, on 7/23/15, we suspended service and refunded your credit card $for the auto charge on 7/20/15, Because you state you were unaware that the paper would convert to regular rate upon the expiration of your introductory offer we have honored the lower rate for the papers you received up to the date of your cancelationIn three to five business days, you should receive a prorated refund of $55.68, which will be credited to your credit card.Please do not hesitate to contact me if you have any questions or concerns.Respectfully,Gregg F.Vice President Distribution & Customer Care

October 5, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005-3404RE: [redacted] ***, case # [redacted] Dear [redacted] :Thank you for your recent letter to The Washington Post regarding the delivery issues [redacted] has experienced with his Sunday Washington Post subscription.We have addressed the delivery issues with our delivery agent and will ensure consistent service for [redacted] going forwardAdditionally, [redacted] has been contacted by the Zone manager for his area, and confirmed receipt of The Washington Post this past Sunday, October We will continue to monitor service for [redacted] for consistency.Be assured of my continuing interest in the servicesIf I can be of any further assistance,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

June 19, [redacted] Ashburn, VA ***Dear [redacted] :This letter is in response to a June 12, 2017, letter we received regarding complaint ID # [redacted] submitted on your behalf from the Revdex.com.I apologize for the problems you encountered with your Washington Post subscriptionAs you requested, we adjusted your account to reflect a balance of $for Service from 2/14/through 3/7/We appreciate your feedback and hope you will reconsider renewing your subscriptionPlease do not hesitate to call me if you have any questionsRespectfully,Gregg F

November 1, [redacted] Woodbridge, VA [redacted] Dear [redacted] :Please accept my apology for your repeated calls to our distribution center to suspend delivery of the Savings Now coupon supplementUnfortunately, we have no record of your previous requests, but will cease all future deliveries to this address.We hope this will resolve the matter of receiving unwanted deliveries and that you will be satisfied with the resultsBe assured of my continuing interest in the quality of The Washington Post subscription servicesIf I may be of further assistance, please do not hesitate to contact me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

February 18, [redacted] Washington, DC ***Dear [redacted] :We received a letter from the Revdex.com dated February 1, 2016, regarding your Washington Post newspaper accountI am sorry to hear about the repeated calls to our office and understand your disappointment, Be assured, we view this lack of customer service as unacceptable and have taken corrective steps to improve procedures for handling complaints such as this in the future,I apologize for the delay, however, on February 2, 2016, $was posted to your accountWe value our subscribers and do all we can to make sure they are satisfied so we have credited your account for missed papers on 1/29, 1/and 1/31; and extended your paid-through date from 1/27/to 2/20/17.Again, I apologize for the inconvenience this has caused you and sincerely thank you for the opportunity to resolve this matter.Gregg F [redacted] Vice President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I don't understand why removing my name from a mailing this is such a difficult task For one, I never asked to be put on the mailing list What right does this company have to contact me without my consent? If a consumer requests to have the mailing stop, then it should happen immediately and not take months to occur This is unacceptable Regards, [redacted]

From: H [redacted] , Rich < [redacted] @washpost.com>Date: Mon, Jun 22, at 1:PMSubject: Your Letter [redacted] To: " [redacted] @***.com" < [redacted] @gmail.com> We have received your letter about removing your telephone ###-###-####We are putting this on our do not call list We make every attempt to remove it immediately but due to technical limitations it can sometimes take up to ten business days to be removedWe apologize for any inconvenience we may have caused youThank you for contacting us.Rich H [redacted] _________________________________________________________________

Gregg F [redacted] Vice PresidentCustomer Care & Logisticst: [redacted] f: [redacted] e: [redacted] washpost.comJanuary 11, [redacted] Fairfax Station, VA ***Dear [redacted] ***:Thank you for subscribing to The Washington PostI am sorry that you were unaware of our policy change regarding vacation stops and that your subscription would convert to the regular subscription rate after the promotional offerAll of our new subscription offers include language that specifically states that the subscription will continue at regular rateunless you contact usHowever, as you requested, we moved the remaining balance from your account.We value our Subscribers and do all we can to make sure they are satisfiedPlease do not besitate to call me if you have any questions or concerns

Date: Fri, Mar 10, at 11:AMSubject: Revdex.com Complaint ID [redacted] ,This correspondence is in response to a March 7, 2017, letter we received regarding complaint ID # [redacted] submitted on your behalf from the Revdex.com.Please accept my apology for the problems you encountered with your Washington Post newspaper account We do see a $tip on your account to the carrier on 10/24/ As you requested, service was suspended on 1/29/17, and we removed the balance from your accountWe appreciate the feedback and hope you will reconsider renewing your subscription Please do not hesitate to contact me if you have questions or concernsSincerely, Monique F

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Date: Mon, Aug 22, at 3:PMSubject: Your email to Revdex.com - [redacted] To: Dear [redacted] :I am writing in response to your complaint [redacted] We have reviewed your account and see that you signed up for a subscription to The Washington Post as you outlined in your complaintSee the attached order form that shows your initials agreeing to both the initial charge as well as the on-going charge.As you requested, your service has been discontinued and we have credited your account for $for the amount of service you received but did not pay forThe amount due on your account is now zeroWe have credited you for the amount as requested even though you received newspaper delivery.We value our subscribers and would not want you to think poorly of The Washington Post which is why we credited you for service receivedThank you for allowing us to serve youWe hope one day you will consider re-subscribing.Rich H

RevDex.com: I have reviewed the response made by The Washington Post in reference to complaint ID [redacted] and have found it fully satisfactory to me. They have gratuitously agreed to my request, and I further note that I have not experienced any problems with delivery since this incident. Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

November 16,2015Dear [redacted] :Thank you for your recent letter to Monique F [redacted] regarding the delivery issuesWe have addressed the delivery issues with our deliver}' agent and will ensure consistent service for [redacted] going forward for the remainder of her subscriptionAdditionally *** [redacted] ’s subscription has been extended an additional four-weeks due to the service errors.Be assured of my continuing interest in the quality of The Washington Post subscription servicesIf I can be of any further assistance, please do not hesitate to contact me.Respectfully, Greg FVice President Distribution & Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the response has nothing to do with whether or not a tenant moved out of where I am now livingWashington Post Marketplace spammed every apartment in the entire apartment complex which is well over I have not seen the marketplace junk mail paper in a week but we'll see if it continuesI made numerous phone calls to The Washington Post to complain before filing to the Revdex.comI was finally contacted after filing a complaint and it was then that the junk mail seems to temporarily ceased to litter our hallways Regards, [redacted]