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January 28, 2016*** *** Revdex.com K Street, NW, 10* Floor Washington, DC 20005-3404RE: Karen Mantyla, Case #***Dear *** ***:Thank you for your recent letter to The Washington Post regarding the billing issues *** *** has experienced with her Saturday and Sunday
Washington Post subscription.There was an important change to the cost associated with this year’s delivery of the Thanksgiving Day editionA notice was sent to all home delivery subscribers informing them of that changeSubscribers were charged the Sunday home delivery rate for this edition unless they notified us not to deliver this issueI am sorry *** *** was unaware of the changeAs *** *** requested, we have removed the debit for the Thanksgiving paper, which moves her expiration to its original date,Gregg F* Vice President

February 21, 2017[redacted], Unit [redacted] Leesburg, VA [redacted]Dear [redacted]This letter is in response to a February 10, 2017. letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.Thank you for Subscribing to...

The Washington Post. Your 52-week subscription expired on 9/16/16; however, on 9/17/16, your account converted to the regular subscription rate. All of our promotional offers convert to the regular subscription rate after expiration and include language that specifically states that the subscription will continue at regular rate unless you call to cancel. Unfortunately, our records do not indicate a request to cancel service prior to 1 1/22/16. Thus, we have adjusted the amount due on your account to$27.46, the reduced rate you previously received which covers delivery from 9/9/16 to 10/2/16.Thank you for the opportunity to explain our newspaper pricing and for being a loyal Washington Post subscriber.

We called [redacted] to apologized for the problems with his Washington Post newspaper account and explained that a credit will be processed for $196.00.  Therefore, his account will be paid through 8/10/18.  However, after this date, his account will convert to the regular subscription...

rate and service will continue unless [redacted] contact us to cancel.  At [redacted]' request, we sent him an email confirming this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Further deliveries where a subscription is not in place is considered to be harassment.  
Regards,
[redacted]

Received: Jan 28 2018 09:34am1301 K Street, NWWashington Post MediaWashington, DC 2007]Gregg F[redacted]Vice PresidentCustomer Care & Logisticst; [redacted]f: ###-###-####washpost.comJanuary 28, 2016David Dennis Bettes Business Bureau 1411 K Street, NW, iO" Floor Washington, DC 20005-3404RE:...

[redacted], Case #[redacted]Dear [redacted]:Thank you for your recent letter to The Washington Post regarding the delivery issue[redacted] has experienced with her Sunday Washington Post subscription.We have addressed the delivery issues with our delivery agent and will ensure consistent Service for [redacted] going forward. Additionally, [redacted] has been contactedregarding her service issues to be reassured that they will be corrected.Be assured of my continuing interest in the quality of The Washington Post subscription services. If I can be of any further assistance, please do not hesitate to contact me.

Dear [redacted]:This letter is in reference to your May 24, 2016 correspondence regarding complaint ID #[redacted]? -We are actively addressing our subscriber’s complaint regarding late and missed deliveries as well as credits for missing papers that were stated in the letter. The subscriber resides...

in a gated/locked community that our delivery agent has not been given access to enter (unless a guard is present when deliveries are made). The building that the subscriber resides in, is also locked with no access to deliver inside. Our delivery agent has contacted the property management about being granted an access device, but that has not occurred as of the date of this response.Our circulation Zone Manager has spoken with the sub and together they agreed that a two week credit would be fair for missed papers and this has been applied to the subscriber's account (total of $3,79),Our Delivery Agent has also spoken with the subscriber about deliveries and the access issues into the community and buildings. Our delivery agent Will also try and rearrange the delivery route sequence to try and arrive at the most optimum time in order to gain access to make deliveries.We will continue to strive to meet this subscriber’s needs and resolve any issues or concerns they may have going forward as one of our valued customers.

October 5, 2017[redacted]Revdex.com 141 1 K Street, NW, 10th Floor Washington, DC 20005-3404RE: [redacted], case #[redacted]Dear [redacted]:Thank you for your recent letter to The Washington Post regarding the delivery issues [redacted] has experienced with his Sunday Washington Post...

subscription.We have addressed the delivery issues with our delivery agent and will ensure consistent service for [redacted] going forward. Additionally, [redacted] has been contacted by the Zone manager for his area, and confirmed receipt of The Washington Post this past Sunday, October 1. We will continue to monitor service for [redacted] for consistency.Be assured of my continuing interest in the services. If I can be of any further assistance,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the quick resolution.
Regards,
[redacted]

June 19, 2017[redacted] Ashburn, VA [redacted]Dear [redacted]:This letter is in response to a June 12, 2017, letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.I apologize for the problems you encountered with...

your Washington Post subscription. As you requested, we adjusted your account to reflect a balance of $37.60 for Service from 2/14/17 through 3/7/17. We appreciate your feedback and hope you will reconsider renewing your subscription. Please do not hesitate to call me if you have any questionsRespectfully,Gregg F

September 1, 2017[redacted] Revdex.com 1411 K Street, NW, 10 Floor Washington, DC 20005-3404RE: Ms. [redacted], case #[redacted]Dear Mr. [redacted]:Thank you for your recent letter to The Washington Post regarding the delivery issues Ms. [redacted] has experienced with her Sunday Washington...

Post subscription.We have addressed the delivery issues with our delivery agent and will ensure consistent Service for Ms. [redacted] going forward. Additionally, Ms. [redacted] has been contacted by the Zone manager for her area regarding her service issues to be reassured that they will be corrected.Be assured of my continuing interest in the quality of The Washington Post subscription Services. If I can be of any further assistance, please do not hesitate to contact me

April 13, 2016[redacted] Springfield, VA 22153Dear Ms. [redacted]:We received a letter from the Revdex.com dated April 5, 2016, regarding your Subsequent emails to Suspend delivery of the Savings Now supplement. Please accept my apology for the inconvenience this has...

caused you. You’re right. It should not have taken four month to suspend this supplement. As you requested, I have asked the delivery agent and zone manager to suspend delivery and to remove any left from previous weeks. Please let me know if I may be of further assistance.Thank you for the opportunity to resolve this matter.Grégg F[redacted]

Date: Fri, Feb 24, 2017 at 10:42 AMSubject: Revdex.com Complaint #[redacted] Good morning [redacted]:This is in response to a February 21, 2017, letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.Sorry to hear about the popups on your desktop....

 To turn off notifications, please click the bell icon at the top right of our website.  If that does not work, please contact one of our digital representatives at ###-###-####. Regards,Monique F

August 5, 2015Dear [redacted]:Please accept my apology for the inconsistent delivery of your Washington Post newspaper. I understand that our zone manager contacted you to discuss your delivery issues and a resolution was reached to your Satisfaction.We have credited your account $6.70 for the...

missed delivery. Also, our Washington Post Independent Agent, [redacted], will monitor delivery of your newspaper going forward.Thank you for being a loyal subscriber to The Washington Post.Respectfully,Gregg F. Vice President Distribution & Customer Care

Gregg F[redacted] Vice PresidentCustomer Care & Logisticst: [redacted] f: [redacted] e: [redacted]washpost.comJanuary 11, 2016[redacted] Fairfax Station, VA [redacted]Dear [redacted]:Thank you for subscribing to The Washington Post. I am sorry that you were unaware...

of our policy change regarding vacation stops and that your subscription would convert to the regular subscription rate after the promotional offer. All of our new subscription offers include language that specifically states that the subscription will continue at regular rateunless you contact us. However, as you requested, we moved the remaining balance from your account.We value our Subscribers and do all we can to make sure they are satisfied. Please do not besitate to call me if you have any questions or concerns.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the response has nothing to do with whether or not a tenant moved out of where I am now living. Washington Post Marketplace spammed every apartment in the entire apartment complex which is well over 200. I have not seen the marketplace junk mail paper in a week but we'll see if it continues. I made numerous phone calls to The Washington Post to complain before filing to the Revdex.com. I was finally contacted after filing a complaint and it was then that the junk mail seems to temporarily ceased to litter our hallways.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 2, 2015Dear [redacted]:I am in receipt of your letter regarding K[redacted], Silver Spring, Maryland, [redacted].Our records indicate that [redacted]’ Washington Post subscription was started on November 20, 2014. I am sorry to hear that [redacted] was unaware that her...

Post subscription would convert to the regular subscription rate after the promotional offer expired. The authorization voucher she signed included language that specifically states that the subscription would continue at regular rate unless the subscriber contacts us. Her subscription was paid with a credit card in the amount of $27.81, which paid her account through January 14. 2015. We continued delivery in good faith until June 9,2015. when her account was stopped for non-payment. Prior to June 9, [redacted] received three billing statements—4/12/15, 5/12/15 and 6/11/15. The first time we were notified by [redacted] that there was a problem with her newspaper delivery was on June 19, 2015.Because we value our customers and want them to be satisfied with delivery and the customer service that we provide: her balance of $105.85 has been cleared and her credit card payment of $44.86 has been credited to her account.Respectfully,Gregg F.Vice President Distribution & Customer Care

Thank you for contacting us regarding [redacted]'s newspaper account.  We have removed the outstanding balance from the account and processed a refund of $217.48 to the credit card we have on file.   We apologize for the inconvenience this matter has caused her.   If [redacted]...

has any questions or concerns, she may contact me directly at the number below.Thank you for the opportunity to resolve this issue.Regards,Monique F[redacted]###-###-####

October 12, 2015Dear [redacted]I read your complaint to the Revdex.com concerning your missed delivery on September 27. Please accept my apology for the inconvenience this has caused you. As you requested, S3.00 was refunded to your credit card.Please do not hesitate to contact me. if...

you have any questions or concerns.Respectfully,Gregg F[redacted] Vice PresidentDistribution & Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]