Curves for Women - Flint Hills Mall

May 5, 2015Dear [redacted] :I am sorry to hear about your experience when you called our office to inquire about the invoice you received in the mailI hope this letter will clear up any confusion,Your previous promotional offer ran from 3/18/to 3/17/15, a total of weeks, On 3/25/14, we issued a $credit for missed deliveryThis credit extended your service from 3/17/to 5/9/However, our promotional offers are termed from Service start date to expirationSo when a credit was placed on your account, it was not recognized by the promotional offer that was already active in the systemSince promos are termed, the bill just extended weeks from the original expiration date, 3/17/We have adjusted your account to honor the balance of $23.59, which expires on 5/5/16.Please accept my apology for the inconvenience this has caused; and do not hesitate to contact me if you have any questions or concerns.Respectfully,Greg FVice President Distribution & Customer Care

May 31, [redacted] This letter is in response to a May 17, 2017, letter we received regarding complaint ID # [redacted] submitted on your behalf from the Revdex.com.Thank you for subscribing to The Washington PostIn 2016, there was an important change to the cost associated with the delivery of the special issues of The Washington PostIn addition to our expanded content, the special issues have coupons, advertisements and costs more to deliver and printWe believe they are extremely important, valuable and the price reflects the value it contains.A notice was sent to all home delivery subscribers informing them of the change with dates of future issuesSubscribers are charged the Sunday home delivery rate for this edition unless they notified us not to deliver the issueI am sorry if you were unaware of the changeHowever, we have removed the subsequent charges, which moves your expiration to its original date, 6/Also, please note that service will stop effective 6/21/17.Thank you for being a loyal subscriber to The Washington Post

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

March 8, 2017*** ** *** *** *** *** Rockville, MD ***Deat *** ***:This letter is in response to a February 28, 2017, letter we received regarding complaint ID#*** submitted on your behalf from the Revdex.com.I am sorry to hear that your requests to suspend
delivery and the auto credit card renewal Went unnoticedWe have cancelled the credit card auto renewal and reversed the Sto the credit card on filePlease provide me with a copy of your financial statement with the overdraft fee and that amount will be applied to your credit card.Please accept my apology for the inconvenience this has caused youBe assured that wehave taken corrective steps to improve procedures for handling complaints such as yours in the futureThank for being a longtime subscriber to The Washington Post,

Date: Thu, Jan 18, at 1:PMSubject: Complaint ID *** - *** *To: "***" Hi David, We have removed the address below from ALL mailings. Further, I have asked the delivery agent not to leave any supplements at the address. Please have
Mr*** *contact me directly if this is not the case. I may be reached at ###-###-#### Regards,Monique

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Thu, Jan 4, at 1:PMSubject: Complaint ID ***To: "***@myRevdex.com.org" To: *** ***Re: Complaint ID ***The Post has completed its review of the complaint identified above, and we determined that the changes to the obituary were made after we received a call from a family member who instructed us to place the survivor’s information in the Death Notice.When we make changes of this kind to a notice, we only do so where the caller has a notice order number, and where we have information regarding the names and phone number of the person requesting the changes.We believe that we followed our policies in this case. We certainly regret that the instructions we received included information that *** *** did not want in the death noticeWe have already taken steps to current this matter; this notice has been corrected online and confirmed by ***.comThe information was previously sent to your office.At this time, we do not believe that there is any further action to be taken by The Washington Post.Thank youBryan P

February 9, 2016*** *** *** *** *** *** Gainesville, VA ***Dear *** ***:I am Sorry to hear that you were unaware of the change to the cost associated with the delivery of the Thanksgiving Day editionNotice of this change was sent to your email, ***@***.***, and it also appeared in the November 8, and editions of the paper(November ad enclosed) Unfortunately, we have no record of prior requests to change the above email address until your call to our office on January 16, The email we now have on your account is ***@***.COM.As you requested in the Revdex.com letter dated 1/20/16, we have removed the debit for the Thanksgiving Day edition, which moved your pay-through date from 2/7/to 2/14/Thank you for subscribing to The Washington PostPlease do not hesitate to contact me if I may be of further assistance.Vice President

Date: Tue, Dec 5, at 2:PMSubject: Your email to Revdex.com - *** Dear *** ***: I am writing in response to your complaint ***We have reviewed your account and see that you signed up for a subscription to The Washington Post as you outlined in your complaint.As you requested,
your service has been discontinued and we have credited your account for $The amount due on your account is now zeroWe have credited you for the amount as requested.Thank you for subscribing for six weeksWe hope one day you will consider re-subscribing.Rich H

Date: Tue, Sep 20, at 2:PMSubject: Complaint #***, *** ***To: "***@myRevdex.com.org" Dear *** ***:This letter is in response to your September 13, 2016, correspondence regarding complaint ID #***.We are actively addressing this issue for *** ***,
who does not subscribe to our paper and should not be receiving it at her residenceHer complaint was that she wanted these deliveries to stop.Our circulation Zone Manager has verified that *** *** is not an active subscriber in our system and has notified our Independent Delivery Agent to cease any and all deliveries to this address We will also have this property address visually inspected by our delivery team to ensure that deliveries have ceased. We hope that this will resolve this consumer’s issue of receiving unwanted deliveries and that this consumer will be satisfied with the result.Monique F

June 9, 2016*** *** Revdex.com of Metro Washington, DC K Street NW, 10th Floor Washington, DC 20005-3404Dear *** ***:This letter is in reference to your May 25, correspondence regarding complaint ID #***?There is no active Washington Post newspaper account at this
residence since 2008; however, The Wall Street Journal is delivered daily by our agentI understand our agent, Chris D***, contacted *** *** on 5/27/16, and suspended delivery of *** *** *** *** until *** *** contacts us to restart serviceMrD*** also instructed carriers not to leave additional Supplements at this address.Thank you for the opportunity to resolve this matter

June 29, 2017*** *** *** *** *** *** Potomac, MD ***Dear *** ***This letter is in response to a June 19, 2017, letter we received regarding complaint ID #*** submitted on your behalf from the Revdex.com.I am Sorry to hear about the misunderstanding regarding the
charge to your credit cardAlthough $is the 52-week rate for regular home delivery, customers do have the option to select a more flexible billing cycleI understand that effective 6/19/17, you received a 52-week promotional rate of $98.66, of daily and Sunday serviceWe have refunded all but Sto your credit card ($576.56)Please note that this offer is termed and converts to the regular subscription rate after 5/31/18, unless you contact us to cancelHowever, we do offer a subscription that maintains a 30% discount off our full price rates for the life of your subscription for those willing to enroll in our auto-renewal payment process.I apologize for the inconvenience this has caused youBe assured that we value our Subscribers and do all we can to make sure they are satisfiedThank for being a longtime subscriber to The Washington Post

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Fri, Dec 2, at 10:AMSubject: Your Revdex.com Complaint ***Dear Mr***:Thank you for taking the time to share your concerns with the Revdex.com about your subscription with The Washington Post.A review of your account indicates that you spoke with a
customer service representative who corrected your account so that the payment which you made in response to an offer of $for a year of Sundays was offeredYour account is paid through September 17, and no payment is dueThe payment which was made by you in September covered a year of Sunday home delivery.We appreciate your business and apologize for any inconvenienceShould you have additional concerns or questions, please let me know.All the best,Rich H

June 21, 2016*** *** *** ** *** *** *** Alexandria, VA ***Dear *** ***:This letter is in reference to a Revdex.com correspondence we received on your behalf dated June 15, 2016, complaint ID #***.I apologize for the inconvenience and understand your
disappointment when you contacted us regarding your subscriptionBe assured we have taken corrective steps to improve procedures for handling complaints such as yours in the futureService was suspended effective 4/25/16, and I have removed the $balance removed from your account.Thank you for subscribing to The Washington Post and for the opportunity to resolve this matter

From: F*, Monique Date: Wed, Apr 20, at 10:AMSubject: *** - *** **To: "***" Cc: "P***, Bryan" Good morning ***, Unfortunately, we do not have Mr**’s information
in our circulation or advertising database Please ask him to forward a copy of the invoice he received My email and mailing address are belowThanks. Regards,Monique cid:[email protected] F*ustomer Care & Logistics, *** * *** **Washington, DC 20071O: ###-###-####M: ###-###-####

We have left several voicemail messages over the past week for *** ***, but have not heard back from him. Our customer service representative left her name and callback information

Date: Tue, Mar 8, at 9:AMSubject: FW: Revdex.com ***To: "***@myRevdex.com.org" We have been in touch further with *** ***We have documentation that *** *** *** requested SavingsNow! and they live on a shared drivewayWe have suspended delivery at both locations to avoid any further issuesI have let *** *** know this.Rich H-------------------------------------------------------------------------------...⇄ HDirector of Consumer MarketingThe Washington Post***@washpost.com###-###-#### phone###-###-#### fax

Date: Mon, Sep 19, at 3:PMSubject: Revdex.com #***Dear *** ***: Thank you for your emailI am sorry that you are unhappy about the additional charge for our special fall kick off issue which took place on September 7thAs you know the Fall Kick Off Issue will feature an expanded food
section, politics section, more book coverage and a special keepsake *** poster. At your request, we did not deliver the paper to you and you were not charged for it. I apologize that you do not approve of our business practiceThese special issues occur a few times a year. We appreciate your business and thank you for being a subscriber and for taking the time to contact us. Rich H