Curves for Women - Flint Hills Mall

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
My mother has not yet received a letter of apology on behalf of the Post.We're requesting this letter because you've made this mistake twice, and regard a letter as an aid in preventing it from occurring again.Regards,
*** ***

This letter is in response to a July 3, 2017, letter we received regarding complaint ID #*** submitted on your behalf from the Revdex.com.Thank you for subscribing to The Washington PostI am sorry to hear about the billing issue with your newspaper accountWhen you signed up for
the 52-week subscription on our website, the default payment option is auto renewal unless you uncheck the bulletI am sorry if you missed this prior to accepting the terms to the subscription.I am also Sorry that you were unaware that all promotional offers are termed and that your subscription would convert to the regular subscription rate at the end of the promotionAll offers include language that specifically state that the subscription will continue at regular rate unless the subscriber contacts us to cancel the serviceSince we did not hear from you until 6/22/17, we continued delivery of the newspaper to you in good faithAs you requested on 6/23/17, we suspended service and refunded the remaining balance of $to your credit card.Please do not hesitate to contact me if you have any questions or concerns

Date: Tue, Mar 1, at 11:AMSubject: Revdex.com ***To: "***@***.com" Dear *** ***:Thank you for taking the time to write concerning the delivery of SavingsNow! to your home at *** *** ***I apologize that this is being delivered incorrectly to your
home. SavingsNow! is a product that is only delivered to households that have requested itWe have thoroughly investigated this and it appears that a neighbor at requested the product and there potentially was confusion with the carrier.We have notified the local distributor and carrier so that this will not occur again.Thank you for contacting us and I once again apologize for the issue.Rich H

September 19, 2017*** *** *** *** *** BlvdManassas, VA 20110Dear Mr***:This letter is in response to your complaint sent to us from The Revdex.com on August 29, In this complaint, you mentioned that the carrier is not meeting the delivery deadline of am
(Sundays)We pride ourselves on providing superior customer service and have failed you in this instanceI understand that Charles D***, Zone manager, has spoken to your agent, Bill W***, to obtain answers regarding this issueBill W*** recently contracted a new carrier to deliver your routeHe will discuss this issue with the carrier and retrain him to speed up the learning curve of this routeIn addition, MrW*** will also monitor his progress over the next several weeks to insure he is meeting the delivery deadline going forward.I do apologize for any inconvenience you have experienced and sincerely thank you for being a Post subscriberI assure you that we will correct this issue going forwardIf you have any questions or concerns, please do not hesitate to contact me at ###-###-####.Respectfully.Gregg F*

September 20, 2017*** *** * *** *** *** Fairfax, VA ***Dear ***:This letter is in response to your complaint sent to us from The Revdex.com on September 13, In this complaint, you mentioned that a customer service representative applied your $payment to the
regular home subscription rate, not the rate you agreed uponPlease accept my apology for the way your call was handledThe customer service representative should have explained that our promotional offers are termed and we cannot guarantee this rate for lifeThe cost to print, deliver and produce the amazing journalism you read every day make this financially prohibitiveHowever, as you requested, we extended your current offer until 5/12/Please note that delivery will continue after this date at the regular subscription rate if you do not contact us to cancel service.If you would like to continue delivery, we do offer longtime subscribers a 30% discount off the regular home delivery rateThis rate applies for as long as you remain a subscriber and arrange for auto credit card renewalIf you are interested in this offer, you may contact my assistant Monique F* at (*** ***

April 13, 2016*** *** *** *** *** *** *** *** Alexandria, VA 22302Dear Ms***:We received a letter from the Revdex.com dated April 5, 2016, regarding your Washington Post newspaper account, I apologize for the misunderstanding, upon your request to cancelYour
account was refunded for the two papers which is why they were not deliveredI understand that we have mailed the two missed editions of the Sunday papers you requested.Thank you for the opportunity to resolve this matter

From: H***, Rich Date: Fri, Jul 31, at 2:PMSubject: ***This is in response to your complaint to the Revdex.com.We sincerely apologize for the delivery issue you experienced.Based upon your telephone call in July $as well as $was credited back to your bank
account/cardYou should see this within daysEvery bank processes differently.MsJ*** from our office has contacted you to see if you would like complimentary service for eight weeks due to the errorOur research indicated that the paper was being delivered to *** *** *** but your address is ***. If you would like complimentary delivery for eight weeks and then take advantage of the offer of weeks for $you can reply to this email, contact me or MsJ***. _______________________________________________________________________________R...⇄ H***Director of Consumer MarketingThe Washington Post***@washpost.com###-###-#### phone###-###-#### fax

April 13, 2016MrDavid Dennis K StNW, 10" Floor Washington DC, 220005-3404Dear MrDennis:In response to MrKenneth Ballard's complaint letter ID #***, John M***, Zone Manager, has resolved the delivery issue of the Wall Street JournalWith the contact information provided by you
in the letter on March 24, John M*** called MrBallard and emailed a response to him.Thank you for the opportunity to resolve this matter

Revdex.com:
I received a response from the Washington Post in reference to complaint ID *** and am satisfied with the resolutionThank you for your assistance
V/r,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Wed, Aug 31, at 2:PMSubject: Revdex.com Complaint #***To: "***@myRevdex.com.org" Complaint #*** has been addressed. The complaint cited by the customer has been addressedThe carrier did not start delivery on the date that he was instructed to do soWith
the approval of *** ***, we have credited his account for the missed deliveries and for half of the tip amount This action will extend the delivery end date through July 10, 2017. Our Virginia home delivery division manager called *** *** and he (*** ***) is satisfied with the follow up and confirmed that he has received the delivery tube and that the delivery has started. Thank you for the opportunity to resolve this matter. Regards, Monique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, albeit minimally so. Separately, I am sending a letter to MrGreg F*, VP for Distribution and Customer Care of the Washington PostAlthough I accept his letter of apology, it contains significant errors which are important to correct; I am also recommending changes in Washington Post's policy of automatic re-enrollment.I wish to thank the Revdex.com for ushering this resolution which clearly would not have occurred without your intervention
Regards,
*** ***

Date: Mon, May 2, at 4:PMSubject: ID - *** ***To: "[email protected]" Good afternoon ***, Our position has not changed regarding Ms***’s complaint. Thanks,

I apologize that *** *** received the Savings Now supplement that prompted her to contact you, and regret any inconvenience or frustration this experience has caused her. We have addressed this matter with the agent and carrier for her area. I am certain this will be corrected
immediately. *** ***'s concerns are important to us and we always will make every effort to resolve any complaint expeditiously. She may contact me directly at ###-###-#### should she have any questions or concerns in the future.Regards,Monique F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I hope I am correct in assuming that "suspended" means cancellation in terms of our subscription. Wording and billing has been open for multiple interpretations. For example, my added amount in October to give the carrier a tip looks may have been used to "extend delivery." Etc, etc. Thanks for completely cancelling our subscription
Regards,
*** ***

November 21, 2016*** *** *** *** *** *** *** ** ***
*** *** ***Thank you for your recent Revdex.com complaint concerning a subscription to The Washington Post's Savings Now advertising packageI was sorry to learn that your address was not routed to a delivery agent in our system
It has now been correctedPlease look for your Savings Now to begin within a few weeks.Be assured of my continuing interest in the quality of The Washington Post subscription servicesIf I may be of further assistance, please do not hesitate to contact me.Respectfully,Gregg F

Date: Thu, Apr 13, at 9:AMSubject: Revdex.com Complaint ID #***Dear *** ***, This email is in reference to a Revdex.com correspondence we received on your behalf dated March 28, 2017, complaint ID #***. Please accept my apology for the ongoing problems you
encountered with your Washington Post subscription We are working to improve customer service; and your feedback gives us the opportunity to monitor and improve all aspects of our service As you requested, we will cease calls and have removed the balance from your account. Again, we appreciate your feedback and hope you will reconsider renewing your subscription Please do not hesitate to contact me, if you have any questions or concerns. Respectfully, Monique F

May 28, 2015Dear *** ***:Thank you for being a long-time subscriber to The Washington Post newspaperOn March 20, 2015, when you informed our customer Service representative that you could no longer afford the paper at the rate on your bill, our representative should have suspended ServiceI
apologize for any inconvenience this has caused and have removed the remaining balance on the accountThis has not affected your credit rating.I am sorry that you were unaware that your subscription would convert to the regular subscription rate after the promotional offer, All of our promotional offers and invoices include language that specifically states that the subscription will continue at the regular rate unless you contact usUnfortunately, cancelling the credit card as a method of payment does not automatically suspend Service.Again, thanks for being a long-time Subscriber; and I hope you will reconsider renewing your Washington Post subscriptionPlease do not hesitate to contact me if you have any questions or concerns.Respectfully,Gregg F Vice President Distribution & Customer Care

Date: Fri, Mar 10, at 12:PMSubject: Revdex.com Complaint ID *** ***This correspondence is in response to a March 6, 2017, letter we received regarding complaint ID #*** submitted on your behalf from the Revdex.com Please accept my apology for the error regarding
with your Washington Post newspaper account We have adjusted your account to reflect the pay-through date of 1/6/ We appreciate the feedback and please do not hesitate to contact me if you have questions or concerns.Sincerely,Monique F

April 22, 2016*** *** The Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Dear *** ***:I am in receipt of your letter regarding customer *** ** ***, ID#***.*** ***’s Washington Post subscription started on March 20, as stated in her
complaintHer Subscription was for two Sunday Washington Post newspapers, but only one Sunday paper was deliveredThe problem has been corrected with the agent and the carrier and two papers will be delivered as of this coming Sunday, the 24*.*** ***’s account has been credited for five missed papers in the amount of $plus tax, Please contact me if you have any other questions or concerns