Curves for Women - Flint Hills Mall

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Mr John M[redacted] called my home and sent me an email assuring me that he will take care of this matter.he was very  helpful and polite.I wish it did not have to be elevated as high as it did (with the numerous calls), but am glad it is resolved, we are 110% satisfiedTHANK YOU Revdex.com and Mr M[redacted] for your help in this matter.
Regards,
[redacted]

Date: Mon, Aug 22, 2016 at 3:26 PMSubject: Your email to Revdex.com -[redacted]To:  Dear [redacted]:I am writing in response to your complaint [redacted]. We have reviewed your account and see that you signed up for a subscription to The Washington Post as you outlined in your...

complaint. See the attached order form that shows your initials agreeing to both the initial charge as well as the on-going charge.As you requested, your service has been discontinued and we have credited your account for $33.58 for the amount of service you received but did not pay for. The amount due on your account is now zero. We have credited you for the amount as requested even though you received newspaper delivery.We value our subscribers and would not want you to think poorly of The Washington Post which is why we credited you for service received. Thank you for allowing us to serve you. We hope one day you will consider re-subscribing.Rich H

September 28,2015Dear [redacted]:I am sorry to hear about your many attempts to cancel delivery of the Savings Now weekly supplement. We have addressed this issue with our delivery agent and will ensure delivery is suspended. In addition, you should no longer receive calls or mailers from us in...

the future.Please do not hesitate to contact me if I may be of further assistance.Respectfully,Gregg F.Vice PresidentDistribution & Customer Care

May 5, 2015Dear [redacted]:I am sorry to hear about your experience when you called our office to inquire about the invoice you received in the mail. I hope this letter will clear up any confusion,Your previous promotional offer ran from 3/18/14 to 3/17/15, a total of 52 weeks, On 3/25/14, we...

issued a $3.75 credit for missed delivery. This credit extended your service from 3/17/15 to 5/9/15. However, our promotional offers are termed from Service start date to expiration. So when a credit was placed on your account, it was not recognized by the promotional offer that was already active in the system. Since promos are termed, the bill just extended 52 weeks from the original expiration date, 3/17/15. We have adjusted your account to honor the balance of $23.59, which expires on 5/5/16.Please accept my apology for the inconvenience this has caused; and do not hesitate to contact me if you have any questions or concerns.Respectfully,Greg F. Vice President Distribution & Customer Care

From: H[redacted], Rich <[redacted]@washpost.com>Date: Mon, Jun 22, 2015 at 1:41 PMSubject: Your Letter [redacted]To: "[redacted].com" <[redacted]@gmail.com> We have received your letter about removing your telephone ###-###-####. We are putting this on our do not call list....

We make every attempt to remove it immediately but due to technical limitations it can sometimes take up to ten business days to be removed. We apologize for any inconvenience we may have caused you. Thank you for contacting us.Rich H[redacted]_________________________________________________________________

August 4, 2015Dear [redacted]:Thank you for subscribing to The Washington Post. I am sorry that you were unaware that your subscription would convert to the regular subscription rate at the end of the promotion. All offers include language that specifically states that the Subscription will continue...

at regular rate unless the subscriber contacts us to cancel the service. Since we did not hear from you until 7/22/15, we continued delivery the newspaper to you in good faith.Per your request, on 7/23/15, we suspended service and refunded your credit card $70 for the auto charge on 7/20/15, Because you state you were unaware that the paper would convert to regular rate upon the expiration of your introductory offer we have honored the lower rate for the papers you received up to the date of your cancelation. In three to five business days, you should receive a prorated refund of $55.68, which will be credited to your credit card.Please do not hesitate to contact me if you have any questions or concerns.Respectfully,Gregg F.Vice President Distribution & Customer Care

Date: Fri, Apr 15, 2016 at 11:48 AMSubject: ID [redacted]To: "[redacted].com" <[redacted].com>Cc: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>We have received your complaint through the Revdex.com. As you requested, we have credited your MasterCard ending in [redacted] with a credit of...

$51.48. We apologize for any confusion and inconvenience this may have caused you.We hope you will consider subscribing again in the future.Sincerely,Rich H

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

July 22, 2016[redacted] Silver Spring, MD [redacted]Dear [redacted]Please accept my apology for the discrepancy with your Washington Post newspaper account. We experienced a problem with our automated billing system which affected some of our subscribers; however,...

the problem was corrected. Prior to contacting the Revdex.com, I understand that you contacted our Readers Internet DropBox and the matter was resolved to your satisfaction.Be assured of my continuing interest in the quality of The Washington Post subscription services. If I may be of further assistance, please do not hesitate to contact me.Gregg F

April 5, 2016[redacted] Waldorf, MD 20602Dear Ms. [redacted]:We received a letter from the Revdex.com dated March 21, 2016, regarding your Washington Post newspaper account. Please accept my apology for the problems you encountered with delivery.I have followed...

up with the field managers regarding your service and request for a front door delivery. Be assured we view lack of customer service as unacceptable and have taken corrective steps to improve procedures in the future.We appreciate your longevity with The Post and hope you continue to be a longtime subscriber. With your current 52-week subscription, you receive a Substantial discount off the Sunday newsstand price and receive the TV Book at no additional cost. Also, our digital content is accessible as part of this subscription price. This coupled with The Post’s content, features and delivery, we believe this subscription is an amazing value. So we cannot honor your request for a year of free service.We value your feedback and thank you for being a loyal subscriber to The Washington Post.Gregg F

November 16,2015Dear [redacted]:Thank you for your recent letter to Monique F[redacted] regarding the delivery issuesWe have addressed the delivery issues with our deliver}' agent and will ensure consistent service for [redacted] going forward for the remainder of her subscription. Additionally [redacted]...

[redacted]’s subscription has been extended an additional four-weeks due to the service errors.Be assured of my continuing interest in the quality of The Washington Post subscription services. If I can be of any further assistance, please do not hesitate to contact me.Respectfully, Greg F. Vice President Distribution & Customer Care

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I don't understand why removing my name from a mailing this is such a difficult task.  For one, I never asked to be put on the mailing list.  What right does this company have to contact me without my consent?  If a consumer requests to have the mailing stop, then it should happen immediately and not take months to occur.  This is unacceptable.
Regards,
[redacted]

May 31, 2017[redacted]This letter is in response to a May 17, 2017, letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.Thank you for subscribing to The Washington Post. In 2016,...

there was an important change to the cost associated with the delivery of the special issues of The Washington Post. In addition to our expanded content, the special issues have coupons, advertisements and costs more to deliver and print. We believe they are extremely important, valuable and the price reflects the value it contains.A notice was sent to all home delivery subscribers informing them of the change with dates of future issues. Subscribers are charged the Sunday home delivery rate for this edition unless they notified us not to deliver the issue. I am sorry if you were unaware of the change. However, we have removed the subsequent charges, which moves your expiration to its original date, 6/20717. Also, please note that service will stop effective 6/21/17.Thank you for being a loyal subscriber to The Washington Post.

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Received: Mar 8 2018 07:01amGregg F Vice President Customer Care & Logisticst; [redacted] f: ###-###-#### [redacted]February 29, 2016[redacted] Revdex.com 1411 K Street, NW, 10" Floor Washington, DC 20005-3404RE: [redacted], Case #[redacted]Dear [redacted]:Thank you for your recent letter to The Washington Post regarding [redacted]’ newspaper subscription.As she requested, we have extended her paid through date to March 5, 2017. Be assured of my continuing interest in the quality of The Washington Post Subscription Services. If I can be of any further assistance, please do not hesitatesq

January 31, 2017[redacted] Martinsburg, WV [redacted]Dear [redacted]:Sorry to hear that you are not renewing your Washington Post subscription due to accounting and delivery issues. We are constantly trying to balance the latest news of both national and local importance...

while providing our customers with the highest level of service possible.According to our records, the $137 payment processed on 2/7/16, paid you through 12/4/16. The additional charges were associated with the premium day papers that we now distribute. However, prior to any premium day delivery, a notice is posted in the Sunday paper and Subscribers receive a notice informing them of the change. Subscribers are automatically charged the Sunday home delivery rate for this edition unless they notify us not to deliver this issue. In addition to your Sunday paper, you received and were charged $2.65 for each of the premium day paper delivered on 9/7/16, 1 1/10/16, 1 1/24/16 and 1/20/17. I apologize if you were unaware of the charges and for the manner in which your call was handled.As you requested, we have suspended service and removed the balance due on account. We appreciate your feedback; and thank you for subscribing to The Washington Post. If you consider renewing your subscription, please do not hesitate to contact me.