Curves for Women - Flint Hills Mall

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 18, 2016[redacted] Washington, DC [redacted]Dear [redacted]:We received a letter from the Revdex.com dated February 1, 2016, regarding your Washington Post newspaper account. I am sorry to hear about the repeated calls to our office and understand your...

disappointment, Be assured, we view this lack of customer service as unacceptable and have taken corrective steps to improve procedures for handling complaints such as this in the future,I apologize for the delay, however, on February 2, 2016, $196.45 was posted to your account. We value our subscribers and do all we can to make sure they are satisfied so we have credited your account for missed papers on 1/29, 1/30 and 1/31; and extended your paid-through date from 1/27/17 to 2/20/17.Again, I apologize for the inconvenience this has caused you and sincerely thank you for the opportunity to resolve this matter.Gregg F[redacted] Vice President

Date: Wed, Aug 24, 2016 at 1:17 PMSubject: Revdex.com Complaint #[redacted] - [redacted]To: "[redacted]" <[redacted]>Good afternoon [redacted], After multiple calls and emails, we finally reached Mr. [redacted].  We are not sure why Mr. [redacted] received these emails, but we removed...

his business email [redacted] from out database. This should resolve the problem, but asked him to contact us if problem continues. Thanks,Monique

Date: Fri, Mar 10, 2017 at 11:53 AMSubject: Revdex.com Complaint ID [redacted]
[redacted],This correspondence is in response to a March 7, 2017, letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.Please accept my apology for the problems you...

encountered with your Washington Post newspaper account.  We do see a $20 tip on your account to the carrier on 10/24/16.  As you requested, service was suspended on 1/29/17, and we removed the balance from your account. We appreciate the feedback and hope you will reconsider renewing your subscription.  Please do not hesitate to contact me if you have questions or concerns. Sincerely, Monique F

I apologize for the inconvenience.  [redacted] should no longer receive this supplement.  Please have him contact me at [redacted], if he has any questions or concerns.Regards, Monique F[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

July 31, 2015Dear [redacted]:I am sorry to hear about the delivery issues you encountered with your Washington Post newspaper subscription and the delay in processing your refund. On July 17, 2015, $36,42 was refunded to your credit card for increment payments of $18.23 on 4/13/15 and 6/8/15.I...

regret any inconvenience caused as a result and hope you will reconsider renewing your subscription. Thank you for the opportunity to resolve this matter. Please do not hesitate to contact me if you have any questions or concerns.Respectfully
Yours,Gregg F. Vice President Distribution & Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I am NOT a subsriber to the Washington Post and never have been which is why I do not want their junk left in my driveway.[redacted]

November 1, 2016[redacted] Woodbridge, VA [redacted]
Dear [redacted]:Please accept my apology for your repeated calls to our distribution center to suspend delivery of the Savings Now coupon supplement. Unfortunately, we have no record of your previous requests, but...

will cease all future deliveries to this address.We hope this will resolve the matter of receiving unwanted deliveries and that you will be satisfied with the results. Be assured of my continuing interest in the quality of The Washington Post subscription services. If I may be of further assistance, please do not hesitate to contact me.

July 7, 2017[redacted] Springfield, VA [redacted]Dear [redacted]:This letter is in response to a June 27, 2017, letter we received regarding complaint ID #[redacted] submitted on your behalf from the Revdex.com.We at The Washington Post strive to address all customer...

complaints promptly. When you feel that it fails to meet your expectations, its important for us to know. I apologize that you received Savings Now Coupon that prompted you to contact the Revdex.com with a complaint, and regret any inconvenience or frustration this experience has caused you. We have in our system that your neighbor is a Savings Now Coupon subscriber. It appears that the carrier accidentally delivered the ads to the wrong driveway. I will be addressing this matter with the carrier as well as the agent for your area to assure that this is corrected immediately. Your concerns are important to us and we always will make every effort to resolve any complaint expeditiously.

To: [redacted]From Bryan P[redacted]RE Revdex.com Complaint # [redacted], in response your complaint to the Revdex.com.  I have read the complaint and have complete an investigation on your complaint. I have had several conversations with my team about how we change notices and for whom may change the...

notice. Our policy is to only change a notice with the approval of the person paying for the notice. Regarding your experience and expectation with The Washington Post,   I apologize that your experienced with us wasn’t satisfactory and not the experience we expect our representative to give our customers.   If you could please, send me the Name of the decedent and the verbiage that you expect to have online through [redacted].com. I will see to it that it is corrected and that it does not revert back to the incorrect version in the future. This complaint will stay open on my desk until I receive the information I seek to make the corrections. Once I receive the information I will have this corrected immediately. If you wish to contact me directly my contact information is listed below.  Sincerely,Bryan P[redacted]Classified Sales ManagerThe Washington PostOffice: ###-###-####Cell: ###-###-####Email: [redacted]@washpost.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by The Washington Post in reference to complaint ID [redacted] and have found it fully satisfactory to me. They have gratuitously agreed to my request, and I further note that I have not experienced any problems with delivery since this incident.
Regards,
[redacted]

August 31, 2017[redacted] Fairfax, VA [redacted]Dear [redacted]:This letter is in response to your complaint sent to us from The Revdex.com on August 23, 2017. In this complaint, you mentioned that the carrier is not meeting the delivery deadline of 6 am...

(weekdays) and 7am (weekends). We pride ourselves on providing superior customer service and have failed you in this instance. I understand that Charles D[redacted], Zone manager, has spoken to your agent, Bill W[redacted], to obtain answers regarding this issue. Bill W[redacted] recently contracted a new carrier to deliver your route. He will discuss this issue with the carrier and retrain him to speed up the learning curve of this route. In addition, Mr. W[redacted] will also monitor his progress over the next several weeks to insure he is meeting the delivery deadline going forward.I do apologize for any inconvenience you have experienced and sincerely thank you for being a Post subscriber. I assure you that we will correct this issue going forward. If you have any questions or concerns, please do not hesitate to contact me at ###-###-####.

August 17, 2016[redacted] Revdex.com of Metro Washington, DC 1411 K Street NW, 10th Floor Washington, DC 20005-3404Dear [redacted]:Complaint #[redacted] has been resolved.We deliver a variety of publications, as well as our advertising supplements to customers who have either requested...

or approved delivery. From time to time, someone who has moved fails to notify us to stop delivery. If the new resident desires to stop delivery they can normally do so with a phone call.We will look into the phone calls that were made requesting to stop delivery. We have attempted to get clarification on the calls from the person citing the problem. The resident lodging the complaint is not listed in our subscriber records. It is possible that the prior resident at this apartment never notified us to stop delivery. It is also possible that the resident may have received delivery in error or that one or more neighbors did not pick up their delivery.As a precaution, delivery of our free advertising package was temporarily stopped to the subscribers at the address cited in the complaint. We will confirm with the appropriate residents to confirm that they wish to continue receiving the product before restarting delivery. We will also address with our delivery agent the report of excessive speed of the delivery carrier.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 10, 2016[redacted] Chesapeake Beach, MD [redacted]Deår [redacted]:We received a letter from the Revdex.com dated February 1, 2016, regarding your Washington Post newspaper account. Please accept my apology for the problems you encountered when cancelling your...

newspaper subscription. As you sequested, we suspended delivery, removed the remaining balance from your account; and you should no longer receive calls or mailers from us in the future.I apologize for the inconvenience this has caused you and sincerely thank you for Subscribing to The Washington Post.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because The Washington Post still has a lot of work to do. The attached document is what I received in the mail today. How can you send a current customer a letter stating you want them back when they are already a customer? That added insult to injury. This company will need to do much better. After 10 years and 1 month, this is the level of service and integrity I get? 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]