Cypress Bay Solutions

After experience problems with the equipment provided by CBS, I reached out to the company but was unable to reach anyone. After several days, I finally searched online for an alternative number and the results showed that CBS was permanently closed. In a panic, I quickly begin to search for another card processing company. After a few weeks passed and after I had already signed with another processing company, I reached out to CBS to find out that a third party customer service department was handling their inbound phone calls. They put me in contact with Victoria from CBS by email who then attempted to address my concerns but I had already signed with another company. She then sent me the information to close my account with CBS with a huge buyout fee that I thought was unreasonable considering that the only reason I was with another company is because I could not get in contact with anyone at CBS. I was then told that I could continue to pay 20-30 per month as a min charge until the contract expired. Well I eventually found out that the charges were over 100 a month even though I was not processing any payments with CBS. Again, I made several attempts to contact someone from the management team at CBS and no one would email me or return my phone calls. After two months of paying the fees I put a stop payment on my account and then someone from CBS called me from the collections department. Extremely difficult company to deal with and I strongly recommend anyone to not do business with this company.

JUST WRITING THIS REVIEW TO WARN PEOPLE ABOUT THIS COMPANYFIRST OFF, THE SALES REPRESENTATIVE WILL NOT TELL YOU 100% TRUTHTHEY FAILED TO TELL ME OF ALL THE HIDDEN FEESTRIED THIS TERMINAL FOR MONTHMY BUSINESS IS NEW AND MAINLY CASH BUT I HAD $IS CREDIT CARD PROCESSING, OF WHICH THEY TOOK $WHEN I CALLED THEY EXPLAINED THAT $IS THEIR CUT AND THE REST ARE CREDIT CARD FEES ETCI TRY TO CANCEL AND I HAVE NOT BEEN ABLE TO REACH A "SALES REPRESENTATIVE"APPARENTLY THEY DO NOT HAVE DIRECT PHONE NUMBERTHE PHONE NUMBER OF [redacted]  GAVE ME THE WORST CUSTOMER SERVICE, REROUTING MESAYING I NEED TO CONTACT CYPRESS SOLUTIONS SALES DEPARTMENT BUT ON NONE OF THE OPTIONS WAS THERE A SALES DEPARTMENTLONG STORY SHORT STAY AWAY FROM THESE PEOPLETHEY ARE SUCKING THE LIFE OUT OF THE BUSINESS I GAVE MY ALL TOI WENT RIGHT BACK TO THE SQUARE APPI PAY PER TRANSACTION BUT NO BS24/CUSTOMER SERVICE ANS NO HIDDEN FEES

Cypress Bay Solutions Misrepresentated there Company On Several Times? Was Asked Are There Hidden Charges Fee Each Time Answer Was NO Afterwards our Bank Account was Charged With Hidden ChargesEach Time We Called we were given the Run Around When Trying to Find Out More Information from Cypress Bay Solutions

A Sales person came into my business told me about this company.I was told that it would never be over $a month and then I was hit with way more I was promised by phone and in person that my bill would never be over $a month plus percent next thing I know the first month they took out $so I called times could never get a straight answer finally I got a guy in sales named michael and he promised to get my bill to which was way more but better than before.Next month they take out $so of course I have been trying to get ahold of this michael and all numbers are bad no mail box set up ECT.Now the latest is $so I have been trying to reach anyone who can help they all say you need to contact sales office but none of the numbers will go throughI am trying to run a business and after months of trying im done I can't afford this kind of money the lying and making up stories just to get you roped into there business has got to stop I am a smal

Was left credit card docking stations for my businessFound out they were going to charge me per month which was NOT disclosed when the sales rep was trying to make her sale to meCalled company and told them I did not want the units and was sent two Fed EX return label's to return them, which I did, and they were signed for on 7-25-at 9:am by " [redacted] " at Cypress Bay SolutionsI have the paperwork to prove that They then tried to charge my account over saying they only received one card readerWhen I confronted them with proof that BOTH were signed for by " [redacted] " at Cypress, they changed their story and tried to tell me that one of the boxes was missing the card reader, which is not trueThe reader were NEVER activated nor do I have any use for them at allNow they are saying I owe them for the reader and they are going to ruin my credit ! They are trying to scam money out of me because I didn't retain their service ! I have also turned the matt

Dear [redacted] We received your phone call today with the information regarding this complaintWe are working diligently to research and resolve this complaint, and will have a response as soon as possibleThank you, Merchant Relations

On Dec14, [redacted] , a sales rep for this company stopped at my small business to tell about his credit card processing company After he explained things I asked him how the company made their money and he couldn't tell me I also asked if there were any hidden fees not explained on the contract After I got my first bank statement I found out how the company made their money! There were fees from all the credit card companies taken out my account, even though I had not accepted any cards from any of these companies expect VISAI then realized I was taken advantage of and wanted to cancel the contract I feel I should not have to pay the termination fee I then contacted [redacted] on Jan5th and he never returned my callsI then contacted the company itself and they never called back either I then contacted my bank and stopped them from taking anything more out of my account I called on Jan8th and finally got to talk with customer service rep*** He said I ne

Not quite pleasant experience with this company We open our restaurant in the end of This sales man came to our restaurant and talked about POS system, but because it's expensive so I told him we just want simple terminal as long as it can process credit card then we are fineSo he said they will provide free terminalLater on they charged me $for set up feeI checked the paper work it does have that fee listed, so although I'm not happy with it but well I blame myself didn't ask so I accept that Until lately I decided to switch to new processing company who can provide me lower rate, then things quickly goes downI call them to cancel my account but they told me I have years contract with early termination fee $When I signed the paper work, not only he kept promise free cancelation I also specifically told this sales man I don't do any contract and he said they don't have any contractHe said leave everything to him and just pushed me to sign the paperI t

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

POS system didn't work and they could support it Charged me for accounts Charged me for equipment I returned Charged me a cancelation fee Act # XXXXXXX Act# XXXXXXX Act# XXXXXXX First off I am one restaurant so I would only need account Some how they have accounts and have had accounts since I started with them in December or I loved my repso I asked him if he his company was working with iPads as a pos system He set me up wit a lease for the system The system had a retail software and printers The software did not work after many attempt with the tech support it was not friendly for restaurants Next the hardware: Printers I asked if the couldd make the font larger so my customers could see the recipes After several attempts I was told the printers could not do that Funny I have square and the font(same printers) is larger The swipers would not work and they sent a few for me to replace they did not work so I returned them all At fi

I recently purchased a small business (Pizza Restaurant) and needed a merchant for credit card salesA gentleman had stopped by and left his information stating he was from a company called [redacted] He offered us decent service at a reasonable price so we decided to go with his companyAs soon as he got all our information he made himself less and less available to set up our equipment, as well as misleading us about certain chargesHe never set up our equipmentNever taught us how to use itInstead we are being charged monthly fees for equipment that is sitting idle and can't be usedAfter multiple efforts of contact, he would tell me that he is on his way to fix eveything and set us upYet he never shows up and is now completely ignoring any contactI decided to call the company he works for and they told me they cannot reach him eitherThey also told me im legally contracted to stay with them for years or else I have to pay a massive cancellation feeAs I

CYPRESS BAY SOLUTIONS, THEY UNDER SALE THE CURRENT CONTRACT WITH YOUR CREDIT CARD COMPANY AND WHEN YOU CALL TO ADD FEATURE THAT YOU ALREADY HAVE THEY CHARGE YOU MORE TO ADD SO YOUR BILL IS HIGHER THAN BEFORE AND IF YOU DONT LIKE IT THEY CHARGE YOU TO CANCEL SO THEY GET PLUS INSTALL AND THEY MOVE ONSTAY AWAY!!!

I received a call from Cypress Bay Solutions offering me to switch my credit card processing with themI get dozens of calls like this from different merchants everyday at my storeBut this fellow from Cypress Bay Solution was really pushy and he would just talk and not listenI asked him to remove my number from their calling list and I wasn't interested in their serviceHe called back in a couple of mins and start harassing and bullying meHe sounded mad and like he had verbal diarrhea, he would continue talking non stopI hanged up the phone againand About mins later that guy went on google under the user name "Trevor ***" left a review about my shopThis is what this fellow wrote from TX about a business in Las Vegas that he has never been to, "AJ is a [redacted]  and loserNO one go hereOver Priced"So they call people and harass and intimidate them and bully them and when people decline their service they will try to hurt peopleThis is an evil act and the company is responsible for the misbehavior of their employees

We are in receipt of [redacted] 's complaintIn response thereto we have enclosed the Merchant Application & Agreement ("the Agreement"), the Merchant Processing Terms & Conditions ("the Terms & Conditions"), and the Ascentium Lease ("Lease") for your reviewThe merchant signed the Agreement and the Lease on June 23, By signing, the merchant agreed to have received, read, and be bound by the Agreement and the Terms & ConditionsBy signing the Lease, the merchant agreed that the Lease was non-cancelable for the term indicatedOur records indicate that over the course of July to July 18, the merchant was refunded the fees charged to the merchant for the month of JuneThe merchant's account was closed at the merchant's request on July 18, with no closing feeThe account is closed in good standing, and [redacted] does not owe anything further to Cypress BayNo further charges have been posted to the merchant's accountAs a gesture of good faith, the Lease in this case has been terminated and [redacted] owes nothing further on the LeaseWe appreciate your attention to this matterShould you have any questions or need any additional information, please do not hesitate to contact the undersigned directly Sincerely, Karrah Stark Merchant Relations

My sister was a salesperson for Cypress in and asked me to help her by agreeing to use this equipment I was told there would be no monthly fees, etc unless I used the equipmentI have never used the equipment and I have been charged a total of $ I have been trying to get them to close this account since December 18, and have sent emails, faxes, and spoke several times to customer service I want this account closed and want to have my fees refunded and no further charges to be taken out of my personal bank account The reference number for my complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: All three machines were shipped back to the mail room at Fort Worth,Texas,on 08/21/Tracking # [redacted] and [redacted] and delivered on 08/23/All were returned as per conversation with [redacted] All paperwork had been packed in with each machine Only two of the three machines were being usedThe third machine was suppose to be for the third business which isn't operational at this timeSo in fairness I used two machines until August 13,half the monthI was still paying for a fourth merchant account that was supposed to be bought out at the time I opened these three accounts , which isn't in use as well from [redacted] *** I will pay in fairness for the use of the two machines for the month of August but not for the third Regards, [redacted] ***

We received the visit of a sales representative at the end of April of this year Since the beginning everything was wrong, we intended to open one account with two devicesInstead we got two accounts and one device The sales representative came and promissed the world with lower fees and two machines with a cheaper price She told me that there was not a contract and everything was going to be fine Days after the machine came and the sales representative came with the paperwork for my dad to sign and tp set up the two machinesWe told her we just got one machineShe said the company was going to send the second machine and she was going to get the nissing signature then Days passed and we never got the second machine and we did get two accountsI called Cyppress costumer service and they told me the accounts were set up for just one deviceI immediatly contacted the sales representative and she said she ordered the two machines, she NEVER mentioned I had to pay

So, to begin with The sales rep was kind and very easy to get along with What they did not do was inform us of all the information needed The first thing that happened was they decided, without asking us any questions, that we were a high risk business and that we had to wait three days to get our money in the bank, we are a small veteran owned vehicle repair shop The company we had before was no issues, they just charged to much We finally got this problem resolved and all has been fine, until.....The rep came to hook the machine up in the beginning Our understanding was that we were "trading" machines as to have no cost involved, the rep said don't worry about it or something to that affect, so we just put the old machine to the side On the 18th, I think, of this month, the company withdrew not once, but twice Jun 18, BANKCARD EQUIP FEE [redacted] - Jun 18, BANKCARD EQUIP FEE [redacted] - As a small business we do not hav

07/11/
We received the visit of a sales representative at the end of Dec of year Since the beginning everything was wrong,The sales representative came and promised the world with lower fees and machines with a cheaper priceHe offered us decent service at a reasonable price so we decided to go with his companyAs soon as he got all our information he made himself less and less available to set up our equipment, as well as misleading us about certain chargesHe never set up our equipmentNever taught us how to use itInstead we are being charged monthly fees for equipment that is sitting idle and can't be usedAfter multiple efforts of contact, he would tell me that he is on his way to fix everything and set us upYet he never shows up and is now completely ignoring any contactI decided to call the company he works for and they told me they cannot reach him either.He told me that there was not a contract and everything was going to be fine..I called Cypress costum