Cypress Bay Solutions

*** *** *** salesperson,*** *** came in to my business, a beauty shop located in a senior retirement community and told me he can save me a great deal of money per month switching to *** *** for all my credit card processing needs.He assured me he would buy out the previous lease I had with another merchant account processor and told me he would also provide my business's with new card processors with no leasing of the terminals/machines,since I already told him I owned my ownHe assured me these were betterIn the meantime he arrived late and while I was working on clients he drew up contracts,and had me sign them.Two were for current salons and the third was for a salon that haden't opened yetHe stated I wouldn't be charged for that location until the salon openedThat night when I looked them over I had questions and emailed him and he again said don't worry about the lease page, I didn't have you sign that
Long story short,the first and second month che

In May of a young man showed up to my business to offer a free equipment for credit card processingHe insisted and crossed out any monthly fees and stated the only fee charged was per transactions Only when the credit card services were usedOnly % and % per authorization/Transaction feeThat was a lie!!!
When I noticed a monthly fee debited from my account for the amount of dollars plus a dollar" non compliance fees " I reached to the sales representative that came to the business, and he no longer was working for the companyI called directly Cypress Bay to inquire about the monthly fees and they gave me the run around I was attempted several times to resolve this issue and never got a responseIn one occasion they promised me to remove the charges and offered me a refund The situation was never resolved and for months they continue to charge me close to dollars per month every monthI notified the bank to stop allowing this charges and im

On Sept11, I wrote a hand written letter took a picture of it and emailed it to *** canceling my credit card processing servicesOn 10-2-I was notified by my bank *** *** *** that Cypress Bay Solutions had taken a Bank Card Monthly Fee of $out of my checking accountThe bank also charged me $in overdraft feesI contacted cypress bay office several times trying to get this matter handledOn OctJarred Hallman told me he had sent my cancellation letter and bank fees to the lady in the office that handles itI also have email of this conversationI called back again a Jarred forward me over to Anna all I could do was leave a voice mailNever received a call back from herI called the office again on Oct , I could not reach any of the regular people in the office when I call *** *** ***When I called Oct 5, that said *** *** my regular contact took the day off also Mon 8, he took the day o

We received the visit of a sales representative at the end of April of this year
Since the beginning everything was wrong, we intended to open one account with two devicesInstead we got two accounts and one device
The sales representative came and promissed the world with lower fees and two machines with a cheaper price She told me that there was not a contract and everything was going to be fine
Days after the machine came and the sales representative came with the paperwork for my dad to sign and tp set up the two machinesWe told her we just got one machineShe said the company was going to send the second machine and she was going to get the nissing signature then
Days passed and we never got the second machine and we did get two accountsI called Cyppress costumer service and they told me the accounts were set up for just one deviceI immediatly contacted the sales representative and she said she ordered the two machines, she NEVER mentioned I had to pay

On October 9, the sales rep from Cypress Bay Solutions (CBS) came to our business to set up a credit card machine through them He and his manager that was on speakerphone with the sales rep told us (both owners in the office) that there were no monthly fees, contract, and that we could cancel anytimeAll we needed to do was tell them and return the equipment We agreed and the sales rep filled out our information on the application on the first pageHe then proceeded to go through the second page of the application with his manager on the phone amongst themselves WITHOUT consulting usOnce he was done with that page went to last for us to sign The first month we had used the machine one time for roughly $and a monthly fee of roughly $ So we decided to return the equipment as it was not viable for usThat is when we found out that there was a year contract and a cancellation fee of no less than $At the present date of 12/19/they have ran that fee up to $

I was referred to *** ***
I thereafter contacted her to setup credit card processing service
She was very accommodating, came to my customers business to meet with me on thee occasions to get this done
She stated that this was a month to month arrangement, and that I could cancel at any time
She also stated that my monthly fees would be around $
I used this service two times in the initial month
I have not used this service since
They started to bill me $per month for something I do not use
I have blocked them from accessing my bank account, and contacted them to cancel the contract
I have contacted them by phone, and they tried to charge me over $for a cancellation fee
I do not feel that any of this was represented in an honest manner

I’ve made several attempts to resolve issues with the equipment as well as receiving paper statements for my transactionsEvery time I’ve called with my concerns they string me along saying it will be resolvedUnfortunately for me, I still have not had efficient serviceIt’s been weeks since I’ve made persistent calls and now I get forwarded to someone who can’t help and they keep saying they sent emails and voice messages to persons who can helpI never get calls backAt this point it has been a few months and I want to cancel the service and still no one will call me backI’m paying for a service that is insufficient

My sister was a salesperson for Cypress in and asked me to help her by agreeing to use this equipment
I was told there would be no monthly fees, etc unless I used the equipmentI have never used the equipment and I have been charged a total of $
I have been trying to get them to close this account since December 18, and have sent emails, faxes, and spoke several times to customer service
I want this account closed and want to have my fees refunded and no further charges to be taken out of my personal bank account
The reference number for my complaint

Was left credit card docking stations for my businessFound out they were going to charge me per month which was NOT disclosed when the sales rep was trying to make her sale to meCalled company and told them I did not want the units and was sent two Fed EX return label's to return them, which I did, and they were signed for on 7-25-at 9:am by "* ***" at Cypress Bay SolutionsI have the paperwork to prove that
They then tried to charge my account over saying they only received one card readerWhen I confronted them with proof that BOTH were signed for by "* ***" at Cypress, they changed their story and tried to tell me that one of the boxes was missing the card reader, which is not trueThe reader were NEVER activated nor do I have any use for them at allNow they are saying I owe them for the reader and they are going to ruin my credit !
They are trying to scam money out of me because I didn't retain their service ! I have also turned the matt

*** *** *** salesperson,*** *** came in to my business, a beauty shop located in a senior retirement community and told me he can save me a great deal of money per month switching to *** *** for all my credit card processing needs.He assured me he would buy out the previous lease I had with another merchant account processor and told me he would also provide my business's with new card processors with no leasing of the terminals/machines,since I already told him I owned my ownHe assured me these were betterIn the meantime he arrived late and while I was working on clients he drew up contracts,and had me sign them.Two were for current salons and the third was for a salon that haden't opened yetHe stated I wouldn't be charged for that location until the salon openedThat night when I looked them over I had questions and emailed him and he again said don't worry about the lease page, I didn't have you sign that
Long story short,the first and second month che

This business scams people out of money Credit card processing was supposed to be $for the unit a month They kept trying to take $each month Finally after everything promised to me with icons and consigners not being able to print correct, I sent the POS and credit card processors back Now they are sending me a bill for $ They are not doing business the way they promise you when you sign the contract

A Cypress Bay salesman, *** *** , came in to my store and promised me the world, lower my fees, pay off my previous contract & Lease and come see me every day to get me to sign upAfter a few months, I found out that they never did pay off my old contract or lease And the salesman that promised to help me has quit or got fired they say tooI feel that because of all the lies and broken promises I'm just to point not ever take merchant credit cards ...also I keep calling them ,,Never can get a return call from a supervisor ,,all I get is employees saying they cant help me ..they keep charging me for non compliance which im trying to resolve but I get no help from any employee

I received a call from Cypress Bay Solutions offering me to switch my credit card processing with themI get dozens of calls like this from different merchants everyday at my storeBut this fellow from Cypress Bay Solution was really pushy and he would just talk and not listenI asked him to remove my number from their calling list and I wasn't interested in their serviceHe called back in a couple of mins and start harassing and bullying meHe sounded mad and like he had verbal diarrhea, he would continue talking non stopI hanged up the phone againand About mins later that guy went on google under the user name "Trevor ***" left a review about my shopThis is what this fellow wrote from TX about a business in Las Vegas that he has never been to, "AJ is a *** and loserNO one go hereOver Priced"So they call people and harass and intimidate them and bully them and when people decline their service they will try to hurt peopleThis is an evil act and the company is responsible for the misbehavior of their employees

In May of a young man showed up to my business to offer a free equipment for credit card processingHe insisted and crossed out any monthly fees and stated the only fee charged was per transactions Only when the credit card services were usedOnly % and % per authorization/Transaction feeThat was a lie!!!
When I noticed a monthly fee debited from my account for the amount of dollars plus a dollar" non compliance fees " I reached to the sales representative that came to the business, and he no longer was working for the companyI called directly Cypress Bay to inquire about the monthly fees and they gave me the run around I was attempted several times to resolve this issue and never got a responseIn one occasion they promised me to remove the charges and offered me a refund The situation was never resolved and for months they continue to charge me close to dollars per month every monthI notified the bank to stop allowing this charges and im

I am the owner of just opened small beauty salonThis company ( *** *** ***) propose me their credit card processing service as more profitable than my previous credit card processorThey charge me much more than my previous processor and even more than it says our merchant agreementI was talking with their representative and every time he promised to resolve the problem and he never did
I just opened and I don't have enough business, and it so unfair that they charge me so much! They don't want to help me and I can't cancel this agreement because they going to charge me early termination fee

Please be advised that the Agreement the merchant signed clearly states the rates and fees on the second page of the AgreementAlso, the merchant agreed that no verbal representations had been made, and that he relied solely on the Agreement and the Terms & ConditionsIt is the merchant's responsibility to read the Agreement and understand the terms before signing. Nonetheless, we will allow the merchant to settle his account for the suggested $Upon receipt of payment, the merchant's account will be closed in good standing*** *will reach out to the merchant for payment shortly. If you have additional questions, please do not hesitate to contact us directlyThank you for your attention to this matter. Sincerely, Merchant Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Cypress Bay Solutions Misrepresentated there Company
On Several Times? Was Asked Are There Hidden Charges Fee Each Time Answer Was NO Afterwards our Bank Account was Charged With Hidden ChargesEach Time We Called we were given the Run Around When Trying to Find Out More Information from Cypress Bay Solutions

Was left credit card docking stations for my businessFound out they were going to charge me per month which was NOT disclosed when the sales rep was trying to make her sale to meCalled company and told them I did not want the units and was sent two Fed EX return label's to return them, which I did, and they were signed for on 7-25-at 9:am by "* ***" at Cypress Bay SolutionsI have the paperwork to prove that
They then tried to charge my account over saying they only received one card readerWhen I confronted them with proof that BOTH were signed for by "* ***" at Cypress, they changed their story and tried to tell me that one of the boxes was missing the card reader, which is not trueThe reader were NEVER activated nor do I have any use for them at allNow they are saying I owe them for the reader and they are going to ruin my credit !
They are trying to scam money out of me because I didn't retain their service ! I have also turned the matt

I was referred to *** ***
I thereafter contacted her to setup credit card processing service
She was very accommodating, came to my customers business to meet with me on thee occasions to get this done
She stated that this was a month to month arrangement, and that I could cancel at any time
She also stated that my monthly fees would be around $
I used this service two times in the initial month
I have not used this service since
They started to bill me $per month for something I do not use
I have blocked them from accessing my bank account, and contacted them to cancel the contract
I have contacted them by phone, and they tried to charge me over $for a cancellation fee
I do not feel that any of this was represented in an honest manner