Cypress Bay Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
  I am rejecting this response because:  All three machines were shipped back to the mail room at  Fort Worth,Texas,76102 on 08/21/2017. Tracking #[redacted] and [redacted] and delivered on 08/23/2017. All were returned as per conversation with [redacted]. All paperwork had been packed in with each machine.   Only two of the three machines were being used. The third machine was suppose to be for the third business which isn't operational at this time. So in fairness I used two machines until August 13,half the month. I was still paying for a fourth merchant account that was supposed to be bought out at the time I opened these three accounts , which isn't in use as well from [redacted].  I will pay in fairness for the use of the two machines for the month of August but not for the third. 
Regards,
[redacted]

Dear [redacted] We received your phone call today with the information regarding this complaint. We are working diligently to research and resolve this complaint, and will have a response as soon as possible. Thank you, Merchant Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the delayed response....

Please be advised that [redacted] (“[redacted]”) makes every effort to ensure any complaints received are addressed in a timely manner, as set forth by the Revdex.com; however, we did not receive notice or become aware of this complaint until November 17th and therefore our response is now as follows. [redacted] signed an agreement for processing services through [redacted] whereby she acknowledged the 3 year term of the agreement and early termination fees. [redacted]’s account became active in April 2017 and she processed transactions as recently as October. On November 13, 2017, [redacted]’s processing account was automatically terminated for ACH rejects and the outstanding balance of $728.09 was placed for collection. In an effort to resolve this complaint we will agree to settle the account for payment of October’s processing fees of $66.89 no later than Wednesday, November 29th, as [redacted] processed transactions during that month and the fees remain owing. To clarify, this settlement only applies to [redacted]’s processing account with [redacted].  [redacted] entered into a lease agreement through [redacted] and she will remain bound by that agreement per its terms. Any questions pertaining to the lease must be addressed with [redacted] directly. We appreciate your time and attention to this matter. Please do not hesitate to contact us should you require additional information. Sincerely, Merchant Relations

We are in receipt of [redacted]'s complaint. In response thereto we have enclosed the Merchant Application & Agreement ("the Agreement"), the Merchant Processing Terms & Conditions ("the Terms & Conditions"), and the Ascentium Lease ("Lease") for your review. The merchant signed the...

Agreement and the Lease on June 23, 2017. By signing, the merchant agreed to have received, read, and be bound by the Agreement and the Terms & Conditions. By signing the Lease, the merchant agreed that the Lease was non-cancelable for the term indicated. Our records indicate that over the course of July 5 to July 18, the merchant was refunded the fees charged to the merchant for the month of June. The merchant's account was closed at the merchant's request on July 18, 2017 with no closing fee. The account is closed in good standing, and [redacted] does not owe anything further to Cypress Bay. No further charges have been posted to the merchant's account. As a gesture of good faith, the Lease in this case has been terminated and [redacted] owes nothing further on the Lease. We appreciate your attention to this matter. Should you have any questions or need any additional information, please do not hesitate to contact the undersigned directly.        Sincerely,       Karrah Stark                     Merchant Relations