Cypress Bay Solutions

Not quite pleasant experience with this company We open our restaurant in the end of This sales man came to our restaurant and talked about POS system, but because it's expensive so I told him we just want simple terminal as long as it can process credit card then we are fineSo he said they will provide free terminalLater on they charged me $for set up feeI checked the paper work it does have that fee listed, so although I'm not happy with it but well I blame myself didn't ask so I accept that
Until lately I decided to switch to new processing company who can provide me lower rate, then things quickly goes downI call them to cancel my account but they told me I have years contract with early termination fee $When I signed the paper work, not only he kept promise free cancelation I also specifically told this sales man I don't do any contract and he said they don't have any contractHe said leave everything to him and just pushed me to sign the paperI t

Dear *** ***We are in receipt of *** ***'s recent rebuttal to our original response. We have received the equipment the merchant sent to us, and have marked it as returned. As a further gesture of good faith, we have waived the processing fees from the account *** *** did not use to process in AugustShe still owes $for the end of month fees for the other two accounts and two bank return fees of $eachThe merchant should please call *** to make payment arrangements at ***. Thank you for your attention to this matter. Merchant Relations

DECEPTIVE PRACTICES- SALES REP LIED ABOUT CONTRACT AND FEE SAVINGS
ACCT # XXXXXXX SALES REP DAVID ***
ON X-*** CAME TO SHOP TOLD ME THERE WAS NO CONTRACT AND WE WOULD HAVE LOWER FEESBY AUGUST 1ST WE KNEW THAT WAS A LIE AS FEES WERE NOT LOWER WE CALLED IMMEDIATLY TO EXPRESS OUR DISSATIFACTION AND WOULD BE RETURNING THE EQUIPMENTTHE EQUIPMENT WAS REURNED AND THEY STATED THAT WE HAD A YEAR CONTRACT AND IT WOULD BE A MIN CHARGE TO CANCEL THE CONTRACTI EXPLAINED THAT IS NOT WHAT THE REP STATED AND THEY DO NOT CARE THEIR EMPLOYEES LIE TO GET SALESI HAD OTHER PEOPLE IN THE OFFICE THAT CAN VERIFY THE COMMUNICATION AND PROMISES THIS MAN MADEI HAVE RECEIVED THREATENING CALLS AND LETTERS WITH PAYMENT DEMANDS

I was sold a contract with Cypress Bay Solutions for credit card processing servicesThe monthly fees were misrepresented to me by the sales rep
I was sold a contract on September 13, with Cypress Bay Solutions for credit card processing services by a sales rep named Richard Brent M***When asked about the monthly fees, he showed me the fee descriptions on the first six pages of the contract, and assured me they would only total approximately $per monthHowever, when got my first bank statement in October 2017, I realized there were numerous fees associated with each credit or debit card that he did not disclose to meI was charged $for processing only $in credit card salesI called Cypress Bay and spoke to a woman named Latoya S*** in the Retention Escalation Department to tell her the fees had been misrepresented to me, and that I needed to cancel my servicesShe informed me that I would be charged a fee of $to cancel the contract and an additio

I am the owner of just opened small beauty salonThis company ( *** *** ***) propose me their credit card processing service as more profitable than my previous credit card processorThey charge me much more than my previous processor and even more than it says our merchant agreementI was talking with their representative and every time he promised to resolve the problem and he never did
I just opened and I don't have enough business, and it so unfair that they charge me so much! They don't want to help me and I can't cancel this agreement because they going to charge me early termination fee

Not quite pleasant experience with this company We open our restaurant in the end of This sales man came to our restaurant and talked about POS system, but because it's expensive so I told him we just want simple terminal as long as it can process credit card then we are fineSo he said they will provide free terminalLater on they charged me $for set up feeI checked the paper work it does have that fee listed, so although I'm not happy with it but well I blame myself didn't ask so I accept that
Until lately I decided to switch to new processing company who can provide me lower rate, then things quickly goes downI call them to cancel my account but they told me I have years contract with early termination fee $When I signed the paper work, not only he kept promise free cancelation I also specifically told this sales man I don't do any contract and he said they don't have any contractHe said leave everything to him and just pushed me to sign the paperI t

A man came around selling this credit/debit card machineThere are zero fees, no cancellation fees, everything is free beside when you swipe the card (1.55% charge when you swipe the card)So I signed up, he crossed out all the fees on the contract, made me really believe everything was FREEI then start getting charges on my account and so I reach out to him and have to go above him to his boss to find our there are monthly charges and feesmonth later and had only used my machine twice, I told them I wanted to close my accountI called to close my account and they never once mentioned there would be a fee of $They told me I would have to fax a signed piece of paper saying I would like to close my account, so I did thatI now got a call saying I am going to be turned over to collections for breaching my contactI would have never have canceled knowing I would have to pay that amount

A Cypress Bay salesman, *** M, came in to my store and promised me the world, lower my fees, pay off my previous contract & Lease and come see me every month for the first few months to help me understand their statements After a few months, I found out that they never did pay off my old contract or lease They paid it off until Novso I would stop seeing the monthly lease coming out of my checking And the salesman that promised to help me has quit, too I feel that because of all the lies and broken promises, that this contract has no value and I do not owe them one cent ! My wishes is that this company just go away and that I never hear from them again ! Stay away from this company unless you want to get taken like they did my business !

This company is the worst, not reliable companyI had so many problems and I will list up some for the future possible customersI was patient about year but now it is the time since I am even not getting my money on time They are not paying my money on timeIt is supposed to deposit next business day as contract, but I didn’t get the money for the below dates08/02/09/11/09/13/09/20/9/21/For the small business owner even several hundreds is big moneyNot depositing my money on time can cause me returned check, minus account, etc which can cause $35-$feeAs my experience with this company they will never be responsible the money which is caused by their mistakesThey are thief! Not reliable at all! When we opened merchant account, we opened another merchant account for E-commerce as wellBut they never connect properly with our online website, so we couldn’t make transaction through our shopping mallSo we kept asking th

Incessant calling
This company calls several times a day at least times per week They will not stop I've had to resort to picking up the phone and hanging up right away in order to avoid their phone calls However, they still continue to call me several times per day, at least times per week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I'm going to send the cancellation letter to the Business with all the information that they asking forBut because I don't trust this company and they have an access to my business bank account I just want to make sure they are not going to take early termination fee from my account, which they promised in their responseSo may I contact with the Revdex.com to let you know how it ended up and was this issue resolved?
Regards,
*** ***

This business scams people out of money Credit card processing was supposed to be $for the unit a month They kept trying to take $each month Finally after everything promised to me with icons and consigners not being able to print correct, I sent the POS and credit card processors back Now they are sending me a bill for $ They are not doing business the way they promise you when you sign the contract

CYPRESS BAY SOLUTIONS, THEY UNDER SALE THE CURRENT CONTRACT WITH YOUR CREDIT CARD COMPANY AND WHEN YOU CALL TO ADD FEATURE THAT YOU ALREADY HAVE THEY CHARGE YOU MORE TO ADD SO YOUR BILL IS HIGHER THAN BEFORE AND IF YOU DONT LIKE IT THEY CHARGE YOU TO CANCEL SO THEY GET PLUS INSTALL AND THEY MOVE ONSTAY AWAY!!!

Cypress Bay called office and kept verifying our addressSent representative without approvalImpulse Buy called to speak to owner after I said no
Cypress Bay called our office Monday and I happened to answer the phoneThey kept asking me to verify the address of the business and asked my nameThey then sent out a Sale Rep that came in and asked for me buy name when I did not schedule a meeting nor did I say they could meet with anyone at our officeI told the Sales Rep I was not the one to speak to and asked if they handled our current credit card processing and he said no so I said you are soliciting thenImpulse Buy called me this morning to verify the Sales Rep meeting and I said I am not the one to speak to and we are not interested in what they are sellingThe telemarketer was harassing in nature and I just hung up on herBoth companies, Cypress Bay and Impulse Buy are scams and harassing businesses

A Sales person came into my business told me about this company.I was told that it would never be over $a month and then I was hit with way more
I was promised by phone and in person that my bill would never be over $a month plus percent next thing I know the first month they took out $so I called times could never get a straight answer finally I got a guy in sales named michael and he promised to get my bill to which was way more but better than before.Next month they take out $so of course I have been trying to get ahold of this michael and all numbers are bad no mail box set up ECT.Now the latest is $so I have been trying to reach anyone who can help they all say you need to contact sales office but none of the numbers will go throughI am trying to run a business and after months of trying im done I can't afford this kind of money the lying and making up stories just to get you roped into there business has got to stop I am a smal

POS system didn't work and they could support it
Charged me for accounts
Charged me for equipment I returned
Charged me a cancelation fee
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First off I am one restaurant so I would only need account Some how they have accounts and have had accounts since I started with them in December or
I loved my repso I asked him if he his company was working with iPads as a pos system He set me up wit a lease for the system The system had a retail software and printers The software did not work after many attempt with the tech support it was not friendly for restaurants Next the hardware: Printers I asked if the couldd make the font larger so my customers could see the recipes After several attempts I was told the printers could not do that Funny I have square and the font(same printers) is larger
The swipers would not work and they sent a few for me to replace they did not work so I returned them all
At fi

I recently purchased a small business (Pizza Restaurant) and needed a merchant for credit card salesA gentleman had stopped by and left his information stating he was from a company called *** *** ***He offered us decent service at a reasonable price so we decided to go with his companyAs soon as he got all our information he made himself less and less available to set up our equipment, as well as misleading us about certain chargesHe never set up our equipmentNever taught us how to use itInstead we are being charged monthly fees for equipment that is sitting idle and can't be usedAfter multiple efforts of contact, he would tell me that he is on his way to fix eveything and set us upYet he never shows up and is now completely ignoring any contactI decided to call the company he works for and they told me they cannot reach him eitherThey also told me im legally contracted to stay with them for years or else I have to pay a massive cancellation feeAs I

see Attached document

Awesome jobI am so fortunate to work with this company I don't fill just thrown to the wolfs like most sales positionsI have a team lead to help guide me threw every callThe pay structure is GREATIT IS COMMISSION BASEDBut so are ALL sales positions Great company to work for *** *** Magee Ms

We have been in contact with [redacted] directly regarding this matter and believe this matter to be resolved.Thank you for your attention this matter.Merchant Relations