David's Bridal, Incorporated

Review: I went to David's Bridal in [redacted] Ohio to look at wedding dresses. When trying them on, the consultant explained to me several times that if I purchased my dress from David's Bridal I would receive 20% off of the torsolette and petticoat needed to accompany my dress. She also stated that any mother of the bride or bridesmaids dresses would be $20 off.

So, decided to buy from David's Bridal, and the perks of buying from David's definitely sweetened the deal.

A few weeks ago, I went in to David's bridal to purchase my torsolette. At check out, I told the clerk that I purchased my dress here. The price came up, and a 20% discount was not applied. I asked her why the discount was not applied, and the clerk stated that she was not aware of a discount that should be applied. She yelled over to the manager, questioning if the honored a 20% discount. The manager stated, something to the effect of 'no, we used to but we don't anymore'. I purchased the torsolette, and decided to contact David's bridal customer service.

I have emails from the customer service rep, stating that incorrect information was provided to me.

I was told MULTIPLE TIMES about this 20% off of my accessories. After my dress was purchased, the same guarantee was not honored or applied.Desired Settlement: 20% of the purchase price for the torsolette should be refunded to me.

Business

Response:

February 28, 2014

Dear **. Butts,

Thank you for the opportunity to respond to **. [redacted]'s concerns regarding discounts on a purchase she made at our [redacted], OH store location. The matter as described by the customer was thoroughly researched.

**. [redacted] initially registered at the [redacted] store on 4/6/13. On 4/10/13, the customer requested several items be added to her "wish list". **. [redacted] visited the store again on 4/19/13, and at that time, she stated she loved style [redacted] and would contact the store by phone over the weekend to pay for and order the gown. The gown was paid for and ordered on 4/29/13.

**. [redacted]'s gown arrived at the [redacted] store on 5/29/13 and the customer was immediately contacted. She picked up her gown on 6/1/13.

On 1/25/14, almost 8 months later, **. [redacted] purchased a bra at the [redacted] store. During that visit, she stated she was advised there would be a discount on her undergarment. The store personnel stated they were unaware of any sale/discount on the bra.

On 1/28/14, **. [redacted] contacted Corporate Office. She stated she was told at the time of the gown purchase she would receive 20% off the bra, slip and bridesmaid dresses up to one year after her purchase was made. She was informed that information was incorrect.

When a bride purchases her bridal gown at David's Bridal, she is given a Rewards Booklet, which offers our brides discounts on many items that she may need for her special day. I've attached a copy of the rewards booklet as shown on our website for your convenience. As you can clearly see, 20% off the undergarments is not something we offer.

Although we truly apologize for any confusion regarding the David's Bridal Rewards, we are unable grant **. [redacted] request to discount 20% off the bra she purchased.

If I can be of any further assistance, please feel free to contact me.

Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This has not been resolved. Regardless of what was listed in the bridal 'booklet, (of which I do not remember receiving), I was told via mouth and voice of my bridal consultant that 20% off would be granted should I purchase a corsolette or petticoat through David's bridal. I do not believe I should have assumed that my bridal consultant was misinformed, or was misinforming me. I believe that the 'confusion' lies with management and their communication to their associates on how to 'make a sale'.

Furthermore, I am not exactly sure why the fact that I returned 8 months later to pick up my corsolette was relevant. Was there a specific timeframe that the corsolette was meant to be purchased after my dress?

My initial complaint is still my complaint. The issue has not be resolved.

Regards,

Business

Response:

March 7, 2014

Dear **. Butts,

Thank you once again for the opportunity to respond to **. Jamie [redacted]'s concerns regarding discounts on a purchase she made at our [redacted], OH store location.

As stated previously, **. [redacted] purchased/ordered style 9T3299 on 4/29/13. She picked up her special ordered gown on 6/1/13.

When **. [redacted] returned to the [redacted] store on 1/25/14, she stated she was previously advised there would be a 20% discount on her undergarments. The store personnel had no knowledge of that conversation. The customer was advised that a 20% discount on undergarments was not something we could offer, as this is not part of the David's Bridal Rewards discounts.

Once again, although we truly apologize for any confusion regarding discounts offered to our brides through our David's Bridal Reward program, we are unable grant **. [redacted] request to discount 20% off the bra she purchased. There will be no further consideration in this matter.

Very truly yours,

Review: I went into David's Bridal to try on a bridesmaid dress and ended up ordering a wedding gown for my wedding. They ordered the wrong size and tried to tell me that it was my fault. They also tried to tell me that the replacement dress had never been worn which was false considering that it was covered in stains and the beading was loose and had to be fixed. The manager of the store was extremely rude, condescending and unwilling to work with me or help me with any of the issues. When everything was fixed and taken care of I had to pay more money to fix the problem that they had created. When we were leaving the store the sales associate that I had been working with turned to my mother in law and told her in a very nasty manner to "have a nice day grandma". I work in customer service and I would never treat my clients that way nor would I ever speak to them in that manner. Overall I am very unhappy with every service that I received from this company.

Product_Or_Service: Wedding GownDesired Settlement: DesiredSettlementID: Refund

Refund of total amount for the dress of approximately 800.00

Business

Response:

November 27, 2013

Dear Ms. Butts:

Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchase from our [redacted] store.

**. [redacted]'s concerns have been thoroughly researched. I have learned that our customer ordered her wedding gown on December 17, 2012. The gown was shipped to our [redacted] location and **. [redacted] picked the gown on up February 13, 2013.

On October 28, 2013, **. [redacted] contacted the store to advise them that her bridal gown no longer fit. At that time, the store advised **. [redacted] to come to the store and they would help her. Once at the store, it was determined that our customer did need a size larger. The size was available in the store and they immediately exchanged it for her. There was a price difference that the customer was responsible for as she originally purchased a missy size and now required a woman's size. At the time, there was a sale, and the store honored the sale price for our customer. Per our records, the customer's wedding was scheduled for November 1, 2013.

David's Bridal has an "all sales are final" policy. Even though the wedding gown had been out of the store for more than nine months, we still accommodated the customer with the exchange of size. Based on this information, we are unable to honor **. [redacted]'s request for a refund. Should you have any further questions, please do not hesitate to contact me.

Very truly yours,

Review: I had a dress altered there. They took my measurements afterward. I paid $350 + tax for the alternations. When I went to try on the dress it was HORRIBLE. The front was 2-3" too long and the sides were different, one longer than the other. The train is busting out of the side of the dress. Looks awful. They tell me it is my fault because my waist has gone down 2". They would not help me or fix their errors and said I would have to pay more. My measurements HAVE NOT gone down at all and are exactly the same and they argue with me and tell me I am wrong and to pay more. They even give me the option of a cheaper fix that will not work and would be an additional waist of money.

Product_Or_Service: Alteration of dressDesired Settlement: DesiredSettlementID: Refund

I would like a refund on the horrible alternation job they did.

Business

Response:

October 23, 2013

The Revdex.com Of Metro Washington DC & Eastern PA

1880 John F. Kennedy Blvd, Suite 1330 Philadelphia, PA 19103

Attn: **. [redacted]

Complaint# [redacted] Re: [redacted]

Dear **. [redacted]:

Thank you for the opportunity to respond to [redacted]’s concerns regarding alteration services performed in our [redacted], WA store. I have thoroughly researched **. [redacted]’s concerns with Tanja Johnson, Manager of the [redacted] location.

On 08/02/13, **. [redacted] returned to the store to pick-up her bridal gown from our alterations department. At the time the gown was ordered, the customer had declined to purchase the recommended bra for the gown. It was clearly explained to **. [redacted] the importance of having the proper fitting undergarments to ensure the proper fit of the gown.

At **. [redacted]’s pick-up, the Store Manager began reviewing the alterations work ticket with the customer and proceeded to take **. [redacted]’s body measurements again. It was then discovered the customer measurements were 1.5 inches smaller when compared to her original dress fitting measurements on 07/09/13. It was explained to **. [redacted], due to the change in her measurements along with not having the correct undergarments; the gown would now require additional alterations so it would fit properly.

The Alterations Manager offered to adjust the halter portion of the gown which would then slightly lift the hem portion of the gown as no work had been done. The customer stated she would not be paying for any additional alterations and declined the purchase of the bra as suggested. **. [redacted] signed her alterations pick-up ticket (see attached) and left the business with the wedding gown. The same day, the Store Manager received a call from the customer’s fiance regarding the additional recommended alterations. **. [redacted]’s fiance requested we provide the additional alterations at no charge to the bride -he was declined.

Based on the details stated above, we are unable to honor **, [redacted]’s. request for a refund of the alteration charges.

If I can be of further assistance, please do not hesitate to contact me.

Review: I've been dealing with David's Bridal for all of my wedding needs (i.e. Bridesmaids dresses and Flower girl dresses). They have managed to mess up on BOTH orders. I have 5 bridesmaids, they ordered the wrong dress for 2 of my bridesmaids. They then went on to tell the bridesmaids that the dresses may not be in for the wedding. Thankfully they arrived in time. As for the flower girl dresses, I have two flower girls. We all went together to David's Bridal to get the dresses. One flower girl was able to buy the dress in store while the other had to order online. The employee originally told us that they would not be able to order the dress in time for the wedding. Then magically was able to order the dress off of an [redacted] (not sure what the difference is from ordering in store and on an [redacted]) but the dress would be delivered in time. The employee did all of the work on this [redacted] after we had told her what size to order. My flower girl needed a size 10. The 8 that she had tried on was too tight. On July 24, 2014, my flower girl and her mother went up to David's bridal with the dress only to find out that the employee had ordered a size 8. Of course they tell us that they are not able to order a size 10. So now not only do alterations have to happen, BUT they also have to take the dress out 3 inches and we have to pray that this little girl does not grow in two months. OH, and they have to pay for the alterations. David's Bridal has been nothing but a head ache. If I could I would return ALL of the dresses we have bought from there and go to a different store. I called the store to express my disappointment. She directed me to Customer Service which is pointless.Desired Settlement: I do believe that the alterations should be free. Considering this is not the first time they have messed up on ONE WEDDING PARTIES ORDER !!!!

Review: I bought my wedding gown for 450 plus tax and I pick up my dress a little over a month ago and now its listed at 99 dollars. I went into the store and I asked if they would honor the price they have it listed at now and they refused. I then asked if they would do the alterations without a charge. I would like davids bridal to honor there price now or refund my alterations price that I paid. The manager in the store said sorry she could not help. I have bought my dress there, my bridesmaids dresses there and assessories as well. I feel that I have been a loyal customer to davids bridal and they have just wrote me off completely I am the first of my friends to get married and was so excited to tell them about davids bridal and now I would not want them to be scammed like I was. I live over an hour away to come to this store and I just feel completely used.Desired Settlement: Honor sale price or to refund my alterations.

Business

Response:

The customer purchased her gown on 7/15/2014 for $449.99. The company would have honored the priced had it reduced within 72 hours her purchase. Since the gown was reduced well after the 72 hours time frame the company will not honor the reduced price nor offer any further reduction in price.

Review: My very first occurence with Davids's Bridal started on the very day that I had purchased my dress. I went in found the perfect dress but ran into one problem, it was the wrong size, it was a size 8. So before we payed for the dress we were told hat a size 6 could be ordered and I would receive the dress within four to 6 weeks. Two weeks went by and they called me telling me that it was in. I drove fourty five minutes down there to pick up what I thought was my brand new dress, only to find out it was the same one I had tried on that day! I bring home this dirty, arm pitt stained, and snagged dress, and contact the corporal office. They were not any help either, I was told that they could replace my dress with another dress with no problem, I already had my heart set on the dress I had purchased I did not want another dress, I proceded to explain to them how I was told from the beginning that a new one could be ordered, and now they are telling me it could not be done, and since I had to take the size eight I would receive free alterations. That was fine. I set an appointment for alterations, I go, and they tell me it is going to be over $300.00, that I do not have. I told the girl that I was suppose to receive free alterations, and she looked at me like she had no idea what was going on with the situatuion. So I go ahead and pay for the service becuase my wedding is getting closer and they told me they could not start the alterations until the amount was paid. Later on that week, I contact the store and speak to the store manager, Jenny. I told her my wholde situation, and she was very understanding, and very helpful. She actually was able to order me the sme exact dress in a size 6, so there would not be any alterations. I do not understand why that could not have been done in the first place! She also told me that if anything needs to be done to the size 6, the prices would be waved. So finally I start to think everything is going great, until I go to try on my sie 6 with the alterations girl, and I get a phone call later that week telling me that unfortuantely the alterations could not be waved and it was still going to cost me over $200.00. I called to speak to Jenny, and she contacted her manager and it was true, they will not wave anything else. Now this was not the only problem that I have had with this company and particularly this store. The day taht I had taken my bridesmaids to get there dresses picked out the girl that was "helping" us was lazy and not helpful. She made me put the dresses back on the rack, and when we were all done she was not listening to a word I was saying about anything, because when my other bridal party came in to get there dresses picked out and fitted there names were not in the system. Another time that I had gone to get a dress paid for they couldn't find my name in the system! It's all about miscommmunication, and poor service when it comes to Davids' Bridal. This is not the only situation I have heard of, many brides or brides families have told me about all the problems they have had with David's Bridal. Something needs to be done. I mean when your making purchases of over $1,000.00 at a retail store alterations should be FREE anyways. I have warned them about me reporting the to the Revdex.com, and also I will not recommend them to any future Brides.Desired Settlement: FREE ALTERATIONS

Business

Response:

October 6, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], IL store.David's Bridal is a ready to wear Bridal retailer, when a customer purchases an in store wedding gown with us, they are given a complimentary spot cleaning, bead check and first layer steaming.We apologize to our customer for her service experience with our store, I have instructed the store to refund [redacted] 20% off the cost of her wedding gown for the issues.We ask [redacted], to please ask the store to look in comments under her event, my refund instructions will be noted there. Returns are by original method of payment; we ask our customer to please have the credit card she used ready when she calls the store.David's Bridal [redacted], IL Store, [redacted].Please feel free to contact me if you have any further questions.Sincerely yours,Deborah VCorporate Area Customer Service Manager

Review: On 6/16/13 I went into David's looking for a dress telling the rep. I wanted to spend no more than $200., she showed me a dress telling me it sold for $399. I asked if I found a dress I liked on line could they order it for me. The ONLY reason I tried on the dress was to confirm the ordering size. She asked me how much I wanted to spend and I told her no more than $200, she disappeared and returned telling me it was on sale that day for $249. because she knew I liked the dress. When I got home I looked at the dress, it only was priced at $349., the size she told me was wrong and I this months bill still reflects the original sale price even though we made a $25.00 payment which the bank confirms was cashed on $7/2. They are threatening that if a payment is not made by 7/13 that a $35.00 late fee would be added to our bill. I had a strange feeling the night I bought the dress that I had been taken by the saleswoman. I called them today and found out she no longer works there. We also never got a fill for August which means that's another payment they will be saying we never paid. It's hard to pay for something if you don't get a bill. The size of the dress was marked as 1 size on the dress, she told me it was a different size and the receipt reads another price. The bill is still for the original $264.99. I definitely would not refer anyone to David's Bridal and I definitely will not go back. In addition, I have to have alterations which will be extra putting my price way over $200. I wanted to spend.Desired Settlement: I want to pay $200 for the dress like I originally told the saleswoman. If they can reduce a dress $100 in 5 minutes to make a sale, they can credit me and just charge the amount I wanted to pay. I feel I was taken advantage of by a person who no longer works there for some unknown reason. There are too many discrepancies in the whole situation. I do not want the alterations done there as I no longer trust David's Bridal. I want my fiance's credit card credited $114 which would be the differenc.

Business

Response:

September 13, 2013

Dear **. [redacted]:

Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and his purchase from our [redacted], PA location.

**. [redacted]'s concerns have been fully researched. I have learned that the bridal gown was purchased under the name of [redacted], his fiancee. **. [redacted] applied for a David's Bridal Credit Card and was approved for the purchase on June 16, 2013. The bridal gown retailed for $349.99 but at that time was on sale for $249.99; with tax, the purchase came to $264.99. The amount was charged to their new David's Bridal Credit Card which had a six months, interest free promotion with a minimum monthly

payment.

David's Bridal does not have access to **. [redacted]'s David's Bridal Credit Card account because it is with and maintained by a third party. If **. [redacted] feels there are errors on his bill, he needs to contact them directly at ###-###-####. They will be able to clarify his concerns for him.

Unfortunately, we are not able to honor our customer's request that we change the price of the bridal gown. Should you have any further concerns, please do not hesitate to contact me.

Regards,

Review: After purchasing my wedding gown from Davids Bridal, My daughter and I returned for an alterations appointment on June 2, 2013 at 1pm. I arrived 15 minutes early for the appointment. I was greeted by the customer service associate at the front of the store. I introduced myself and let her know the nature of my visit. She proceeded to call for an alterations associate who could help me. A male, came to the front of the store wearing a Davids Bridal name tag. It was myself, my daughter and another customer standing at the front of the store so he was puzzled as to who the needed his assistance however I was holding a wedding dress. I went on to let him know I was the person who needed his help and gave him my name. He could not pronounce my name so he proceeded to call me "Tomorrow". After I corrected him several times with the first and last name, he said proceeded to ask what did I need with alterations...I explained to him that I am the bride and need my wedding dress altered for my wedding. He stated "today is my first day and Im not sure how to help you". I gave him my name and let him know I did have an appointment to see alterations. He asked for my name and when I gave it to him, he had a hard time pronouncing it and after correcting him several times, he proceeded to call me "Tomorrow". I stated to him again, the correct pronunciation of my first and last name. He said ok and walked to the back of the store for an alterations associate to help me. When he returned to the front of the store, he called me [redacted]. I was not sure he was referring to me and when I looked up, he was looking at me. I expressed to him that was not my name once again. He stated "Are you upset because I said your name wrong". "I said yes, because I gave you my name several times, customer service skills are crucial when dealing with the public". He went on to make snide remarks about my profession asking "Are you a Teacher"? . My answer was no, but I have been around long enough to know that when dealing with the public, you should have better skills than what I was seeing. He proceeded to say "Are you a manager"? I said yes at work and if you were on my team, this behavior would not be acceptable. He turned to the hostess and stated "Get somebody else to help her because I do not like her" and he turned to walk away. When I asked the hostess what was his name, he turned around and screamed "my name is [redacted], you can report me, they wont do nothing anyway"! I asked to speak to a manager, instead, I was directed to speak to [redacted] who is the lead of the alterations department. I explained my experience to her , she listened, apologized however did nothing about the issue. She walked me to the back of the store and introduced me to a seamstress to help me. I waited 20 minutes for her to come back to give me the help I needed. In that time period, a customer who witnessed the incident, asked me was I going to complain to the manager of the store about the male associates behavior. I stated to her yes. When [redacted] came back over to me, I asked once again for a manager, instead "[redacted]" one of the seamstress came over to help me. After working with her for a while, [redacted] passed me again, I asked for the store manager. This time she sent someone by the name of [redacted] to me. I explained to her the situation and asked how I could be accommodated for my traumatic experience. She said she would ensure my appointment with alterations ran smooth. No other support. I spent roughly about $600. 00 with the purchase of my dress plus alterations and that is how a customer is treated? This is a significant life changing event in my life and have to deal with rude, inexperienced customer service personnel. Not acceptable...Not only was he rude to me but he disrespected my child that was with me. She was traumatized and intimidated by this male and his behavior. Customers in the store were walking out and complaining about the whole incident. Once my alterations is complete, David's Bridal will never, ever receive any more of my business and I will be sure to let everyone know the situation I experienced and not to recommend their service to anyone I know.Desired Settlement: After the experience I received, I should receive a free item of my choice as well as some of my monies back from my dress purchase. The service was horrible!

Business

Response:

#[redacted], [redacted]

Inboxx

12:05 PM (1 hour ago)

to [redacted]

Dear [redacted]: Thank you for giving us the opportunity to assist [redacted]. When I received your first letter, I spoke to the store to discuss [redacted]’s problem. As you can see by the notes below, we offered to give [redacted] 50% off her headpiece for her shopping experience. So far, we have not heard from her. [redacted], please let the store know when you would like to come in for your veil. Again, we apologize for this inconvenience, and look forward to helping you with your veil. [redacted]Customer Service ManagerDavid’s Bridal[redacted], ext. [redacted], fax 6/17/2013 10:40:47 AM [redacted] - [redacted] , Store [redacted]

spoke to [redacted] on 06/03 and told her about giving her 50% off her headpiece

There have been event comments added

6/3/2013 4:58:04 PM 164090 - [redacted] , Store [redacted]

LM with a gentleman to have [redacted] call me back

There have been event comments added

6/3/2013 4:56:14 PM [redacted] - [redacted] , Store [redacted]

[redacted] - [redacted] IVORY - IVORY - NOSIZE

There has been item (s) added to the wish list

6/3/2013 4:53:46 PM [redacted] - [redacted] , Store [redacted]

[redacted] wants to be compensated for her experience....partnered with [redacted] and she said we are to give her 50% off her headpiece which is in wishlist

There have been event comments added

[redacted]Customer Service ManagerDavid’s Bridal[redacted], ext. [redacted] fax

I ordered my bridesmaid dresses in July with a delivery date ranging from Aug-Nov on the order screen. My confirmation email stated December. I have now called 4-5 times inquiring about the shipment dates and received different dates each time. The last time I called, I was promised that I would have all three dresses by the middle of October (she explained that there would be no reason for me to receive them any later.) It is now October 28 and I only have two dresses. I called to ask about the last dress and was told it will be here November 28th, which is three days after our appointment with a fully booked seamstress. I've been given the run-around every time I call. Now I know why everyone hates David's Bridal, aside from the terrible customer service in stores.

Review: Please see the below listed emails regarding my wedding dress, alterations, and bridesmaids dresses and alterations with the corporate company Davids Bridal.

To date, I still have not received a phone call back from Cindy M[redacted] and I left her a message very early in the morning PST.

Hi,

I am here in the office until 7:00 PM EST…..I will wait for your call. I may be on the other line however I will call you back today.

Thanks again

Cindy M[redacted]

Area Customer Service Manager

David's Bridal

[redacted], PA [redacted]

cm[redacted]

Phone: ###-###-####, Ext. [redacted]

Fax: ###-###-####

From: [redacted] [mailto:[redacted]]

Sent: Thursday, April 24, 2014 4:03 PM

To: Cindy M[redacted]

Subject: RE: 2nd Request: [redacted] - Store Complaint

Hello,

I am currently at work so I will have to call you later when I'm able to.

Thank You,

--------------------------------------------------------------------------------...⇄ />
From: CM[redacted]

To: [redacted]

Subject: RE: 2nd Request: [redacted] - Store Complaint

Date: Thu, 24 Apr 2014 19:30:47 +0000

Hello,

Thank you for your response. I would like to speak with you as you have outlined many issues you are having with this store. I am required to document this information and file a corporate report and it would be very helpful to speak with you.

May I call you?

Cindy M[redacted]

Area Customer Service Manager

David's Bridal

[redacted] PA [redacted]

cm[redacted]

Phone: ###-###-####, Ext. 6254

Fax: ###-###-####

From: [redacted] [mailto:[redacted]]

Sent: Thursday, April 24, 2014 3:24 PM

To: Cindy M[redacted]

Subject: RE: 2nd Request: [redacted] - Store Complaint

I'd prefer your response in writing.

Thank You

--------------------------------------------------------------------------------...⇄ />
From: CM[redacted]

To: [redacted]

Subject: RE: 2nd Request: [redacted] - Store Complaint

Date: Thu, 24 Apr 2014 19:19:48 +0000

Hello,

I am back in the office after the holiday and received your voicemail message. Are you available to speak with me sometime today?

Thanks,

Cindy M[redacted]

Area Customer Service Manager

David's Bridal

[redacted], PA [redacted]

cm[redacted]

Phone: ###-###-####, Ext. [redacted] Fax: ###-###-####

From: [redacted] [mailto:[redacted]]

Sent: Thursday, April 24, 2014 3:18 PM

To: Cindy M[redacted]

Subject: FW: 2nd Request: [redacted] - Store Complaint

This once again is the poor customer service I am talking about....still no answer from you or anyone with your corporate company.....

--------------------------------------------------------------------------------...⇄ />
From: [redacted]

To: cm[redacted]

Subject: RE: 2nd Request: [redacted] - Store Complaint

Date: Wed, 16 Apr 2014 11:19:21 -0700

Good morning Cindy,

I received your email and your message. Thank you for your time. Email is easiest since I work most of the day. I will start from the beginning to make sure I have all of the details. Our wedding date is May 17th, 2014 here in [redacted].

I purchased my dress at the David's Bridal in [redacted] last June. I was with my mother, mother in law, Aunt, and two sisters. I wasn't going to buy the dress once I found out how much it cost however my mother and mother in law insisted. DB gave us the tax for Nevada since that is where I live. I was told that the 10 I tried on was a perfect fit however they had to "special order it" since I wanted it in bright white. I was also told that the bustle was included with the dress that when I go to my final fitting/cleaning they would show my girls and I how to bustle it up. I received the dress very quickly which I was happy about.

All eight of my bridesmaids purchased their dress from DB as well however from all different locations based on where they live. The first hiccup...We were told at the DB in [redacted], [redacted], and [redacted] that straps should have been included with the dresses and none of them were. #2 - Every single dress was way too long on each girl and one of my girls is 5'11". I understand this is where alterations make their money however all of them need altered/hemmed.

# 3... I tried to make a fitting appt for DB [redacted] March 29th due to an emergency we had in our family I needed to get in right away. Nothing was available until April 5th so one of my bridesmaids and I went to get fitted together. Again, she is 5'11" and had to be fitted. She opted not to have the dress hemmed but wear a heal so that she wouldn't have to pay in addition to the $50.00 taking in at the bust.

#4 - When I went in for my alteration at DB [redacted] appt they began pinning me at the bust, waist, and hem line. I asked about the bust and waist and they said I was down to a size 8 and that it had to be taken in. I asked how much that would cost (for bust/waist) and they said $125.00. I asked DB [redacted] to wait a minute before pinning to see if I could get a smaller size and they stated they did not have that dress, that if they ordered it, it would take 12 weeks. I got the original dress however within a month. I called the DB in [redacted], Ca. where I orginally bought the dress and they said we could order it in soft white online and have it delivered by April 17th. [redacted] DB said there was no difference in the soft white/bright white however ... why would they even have a choice if there was no difference ?? They also stated the dress was now only $700.00. I asked about getting the difference in refund and was told I would have to have a return phone call from their manager Monday, April 7th because they're not there on the weekends. I still have not received a call. Now that I'm in tears at how much I have to pay for my alterations on a dress that already cost over $1000.00 the girl pinning me walked out without saying a word. I asked Carmen where she went and she said "she has another job, I'll finish for her."

#5 - I asked the asked about the hemming and they said $150.00. I knew about the hem because it was way too long. Then when Carmen started to tell me about the bustle, she said it would be $150.00 more. I was told at the [redacted] Ca DB that the bustle was included and they showed me (along with 5 other people) how it would look. Who wouldn't bustle this dress !? Carmen said we could do the bustle for $60.00 and add buttons to the back of the dress. I don't want it done incorrectly...

I ended up paying $339.00 for the alteration and "incorrect" bustle on Sat. April 5th. When I called Carmen back to tell her to wait on the bustle she said "do not order the soft white in an 8, we'll decide the bustle on May 2nd." She refunded me $125.00 as to not order a smaller size.

I can't believe all of the upset over this. This has been the worst part of our wedding planning to date. I can't believe how much more I have to pay for my dress as well as my bridesmaids. It should be posted somewhere about how much it will be...not by thier word since I'm being told now I have to pay for the bustle as well. I was super excited to go in with my best friend to have our dresses fitted together and it was ruined. I'm not asking for much, just want to be sure any other bride doesn't feel this way about something that's supposed to be so special.

--------------------------------------------------------------------------------...⇄ />
From: CM[redacted]

To: [redacted]

Subject: FW: 2nd Request: [redacted] - Store Complaint

Date: Tue, 15 Apr 2014 23:24:52 +0000

Good Evening [redacted],

I am in receipt of your email below and tried to reach you by telephone and was unsuccessful. If you would, please provide a time tomorrow I may reach you to discuss your concerns in more detail.

I look forward to speaking with you.

Have a good evening!

Cindy M[redacted]

Area Customer Service Manager

David's Bridal

[redacted], PA [redacted]

cm[redacted]

Phone: ###-###-####, Ext. 6254

Fax: ###-###-####

-----Original Message-----

From: [redacted]

Sent: Apr 7, 2014 4:06:49 PM

Subject: Other

I am very unhappy and completely astonished with the cost of alterations of my wedding dress. I was told when I purchased the dress that the bustle was included with the dress. I am now being told I have to pay $150.00 for the bustle on the dress !!!!!!!!!!!!!!!! That should be included. I'm not going to drag it around the reception!!! Unbelievable. The alterations dept would "cut me a deal" to bustle it a different way. I WANT IT DONE THE RIGHT WAY. I paid over $1000 for my dress, I have 8 bridesmaids that got their dresses there and we're being charged crazy amounts for hemming and altering. This is the worst experience I've ever had with wedding/bridesmaids dresses. I WAS IN TEARS AT YOUR STORE FOR MISINFORMATION & UNREASONABLE CHARGES. I was asked to pay $425.00 extra to "fit my dress." I was told I didnt need it altered when I bought it and that the bustle came with it. I AM SOOO UPSET and WILL NEVVVVVVVER buy a single thing there again.

First Name: [redacted]

Last Name : [redacted]

Address1: [redacted]

City: [redacted]

State: NV

Zip: [redacted]

Phone: [redacted]3

Email: [redacted]

Order Number:

Wedding Date: 05/17/2014

I went in on Friday for my final fitting...the dress was hemmed way too short. What is this places problem !?!?!

While I was there, the young lady (customer) that was next to me was upset about her dress. They were supposed to alter the dress at the lower back and they "folded over the shoulders and sewed it." What a joke !!!!

Then yesterday I went in with my bridesmaid to pick up her dress. She drove 2 hours to get here to pick up her dress. We were told the dress would be cleaned and steamed. The dress was not altered right. They measured her weeks ago. It's still too big around the chest and the sash wasn't even done !!!! The dress was still dirty and not steamed. So now, my bridesmaid has to leave her dress there to have it fixed again, steamed and cleaned. She won't be able to try it on again until the day before the wedding.

IM EXTREMELY UPSET WITH THIS COMPANY AND WILL BE GOING TO THE Revdex.com !!!Desired Settlement: I received a partial refund. However my time is valuable as is my girls. This has been the worst part of my wedding. They need to have better signs and national charges for their services posted.

Business

Response:

October 1, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted] from our [redacted], NV store.We apologize to our customer for any misunderstanding in reference to alterations costs. Our stores do have onsite alteration departments for our Customer's convenience, however alterations are an additional fee, and customers do not have to use our accommodations for their altering needs.David's Bridal gowns and dresses are mass produced according to our Corporate mandated measurement standards; we do not custom make dresses or gowns to fit our customers.David's Bridal must remain fair and consistent with all our customers. We achieve this goal by following Company policy equally With all customers. As a customer courtesy, [redacted] was issued a partial refund in referente to this issue.Based on the above information we are not able to honor our customers request for a full refund. Please feel free to contact me if you have any further questions,Very truly yours,Deborah V.Corporate Area Customer Service Manager

Review: David's Bridal has given out my information and my fiance's information to vendors without my authorization. I have also received a phone call from David's Bridal after asking them to take me off their personal list.Desired Settlement: I want them to stop giving out my information. I also feel that it should be disclosed to consumers that they will divulge my personal information to vendors. I would never have given permission for that if I knew this would occur.

Review: The first issue with this company arrised on May 11th 2013 I was scheduled for an appointment with a consultant at 2:30pm, we not only waited past our scheduled time to be helped but we never received the consultant we made an appointment with, we ended up picking our own items, trying them on and doing everything on our own NO CONSULTANT! NO HELP! NOTHING! The second trip was on May 25th 2013 to pick up the item we reluctantly purchased after our horrible first experience when the employee at the podium proceded to call out dress sizes for the customers picking up their dresses, after being asked not to call out her dress size my sister signed the slip and verified all the information was correct and the consultant still found the need to call her size outloud in front of several other customers, I called the store manager that same day to file a complaint and I never received a call back, I also called customer service and recieved a call to my voicemail from [redacted] whom I returned a call to five times with no response. I have also called the invitation line twice and spoke with [redacted] she spoke to her supervisor and sent them a notice that I was trying to reach them. I have logged all calls that I have made to the customer service numbers with no call back.Desired Settlement: I do not feel that I should pay for an item from a store that provided such horrible customer service, let alone purchase two more dresses for my other bridesmaides. The items should be considerably discounted due to the hassle that this store has caused me!!!

Review: I wanted to buy [redacted] bridesmaids dresses for my wedding on June 21, 2014. Davids Bridal in [redacted] is the only place that was a carrier for that dress in my area. They pressured us to get our dresses 16 weeks early and in order to order the dress they had to be paid in full. Four of my bridesmaids were able to pay the 200 dollars in full and the others not at that time so two weeks later there was a sale on my particular dress......at this point all of the dresses ordered had came in.....contrary to the rush the store put on me to have them all ordered and done becasue it would take 16 weeks...so I asked if they would honor the sale for my 4 bridesmaids and give them the 23 dollars off and they said no that would be a return and they dont accept those. I had a bridesmaid have to drop out due to job issues so I had to fill in...I called on April 7 and the girl that worked there told me if I had the last bridesmaids dress ordered by the weekend...which is the 12 or 13 it would be in June 16...which is still cutting it close but I didnt have a choice. I called to order it on the 13 and all of the sudden its not able to come in until june 22. Then the worker informed me that I can order the dresses online...get them in 5 days and they are able to be returned. Nobody informed me of that otherwise id have had all my bridesmaids do that. Davids Bridal is not helpful and they are ripping people off and trying to presure people to make money but when things arise they are not willing to help. I have 1600 or more dollars going to that store and as a bride I feel like I should be taken care of well.Desired Settlement: I feel like I should get the sale price money back for the 4 bridesmaids that didnt get their sale price due to being pressured to buy the dresses so early and free alterations .

Business

Response:

June 4, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, **. [redacted], from our [redacted] IN. Store.**. [redacted]s fiancé, [redacted], contacted us /14/14 on her behalf. He stated she was unhappy with her customer service experience. He informed me that some of the bridesmaids, due to a special limited time sale offer, received a $20.00 discount on their dresses and wanted all the bridesmaids to receive the same discount even though the sale had ended. In addition he wanted all the bridesmaids to receive free alterations for this issue.After researching this issue, I contacted **. [redacted]s fiancé and informed him that as a courtesy, we would honor the $20.00 discount for all the bridesmaids. However, I could not honor his request for free alterations. Davids Bridal alterations are an additional fee and are not negotiable.Based on this information, we feel our customer is satisfied with receiving the price adjustment for all the bridesmaids. Please feel free to contact me if you have any further questions.Very truly yours,

Review: I am highly upset with Davids bridal right now. I went in on 04/06/14 to pick out a dress. Bought it that day. Had to wait for the dress to come in white. When it did come in, I received an email letting me know it came. Never received a phone call (which they said they would do). So I set an appointment to try it on and have alterations made for Saturday 05/10/14. When I walked in they told me I didn't have an appointment, even though I have the email and voicemail confirming that I did. So they told me I could not have any alterations made that day and would have to wait 2 weeks. So I tried the dress on. I had to attempt to put the dress on myself since they just handed me the dress and put me in a dressing room with no consultant to help. My future mother in law had to hunt someone down to help me in my dress. As I was looking at the dress my future MIL and I noticed that the zipper is not centered. Also the beading on the front is not centered as well. I asked them about this and they said its because the way the dress looks. I expressed to them that the dress I tried on first was not like this. I couldn't even get a good feel on what the dress would look like because the tulle under the gown was bunched up and would not lay straight. I could see my feet! So the bag the dress came in had a large hole in the side, I expressed my concerns since it was raining. I told them I had purchased the cloth bag, so after they put in a cloth bag, they refused to put it back in the heavy plastic bag. I reminded them once again that it is raining and would prefer not to get the dress wet. So they put my dress in a trash bag! Are you serious?!? A 700 dollar dress and this is how they treat it? It seems as though once they got my money, they didn't care about my happiness or the safety of my dress. I tried to return the dress since it was not made correctly. They refused and were very rude. I can honestly say that I've never been treated so rudely before in my life. I am very unhappy with Davids bridal.

Store info: [redacted], OH [redacted] ###-###-####Desired Settlement: I bought other things while I was at Davids Bridal , but the only item I had an issue with is the dress, since nothing was centered, the zipper and the beading were way off. I only request a refund for the dress. Which I paid $474 before tax. I only request the $474. I just received the dress on 05/10/14. Two days ago and tried to return the dress that same day. There have been no alterations or changes made to the dress.

Business

Response:

May 16, 2014Dear [redacted],Thank you for the opportunity to respond to **. [redacted]s concerns regarding a bridalgown she purchased at our [redacted], OH store. The matter as described by the customer was thoroughly researched.[redacted] orderedpurchased wedding gown style [redacted] on 4/16/14. The special ordered gown arrived at the [redacted] store on 5/5/14, and the customer was automatically e-mailed. Our systems at Davids Bridal automatically generate an e-mail to our customers when their special ordered merchandise arrives at the store.On 5/10/14, the customer picked up her merchandise in our [redacted] store. At that time, she stated she had an alterations appointment. Unfortunately, the store had no record of an alterations appointment at that time.Although the customers gown was packaged for her in a Davids Bridal Garment bag when she was ready to leave, she requested the store include one of our heavy plastic display bags. Those bags are clearly display pieces only. The customer was worried that her dress would get wet because it was raining, however, her dress was packaged in the Davids Bridal Bag, which is a garment bag that is specifically made to protect bridal gowns.On 5/12/14, [redacted] called the store and requested a refund, as she stated her dress was defective. The store personnel offered to allow the customer to return with her gown, and if it was truly defective, they could offer to reorderreplace the gown for her. She stated she would call back to let them know what she wished to do.On 5/13/14, [redacted] contacted our corporate office. She stated she wished to return her gown as she felt it was defective, and that she already purchased another bridal gown. During our conversation, I requested she return to the [redacted] store so that a member of our management team, as well as the - alterations manager, could view the dress on the customer. If it is truly defective, we would be more than happy to offer a refund in full.To date, [redacted] has not contacted nor returned to our [redacted] store. She will need to schedule an appointment with [redacted], who is the Store Manager. Once **. [redacted] is able to see view [redacted] in the gown, at that time, she will be able to determine if it is truly defective, and if so, offer to refund.Very yours,

Review: David bridal has not only illegally provided my contact address, phone number and email address to other vendor when I have asked via phone and by email to be removed from their system. They still send me emails and now I'm getting phone calls from non-related products. I did not buy any products at David's bridal and do not want to be contacted further. I have receive pornographic text messages and emails from these vendors and want them to stop.Desired Settlement: I would like to be removed completely from their system and the vendors.

Review: I originally ordered my wedding dress on 3/30/13. Although I was measured by the store's alteration department, my dress came on 6/1/13 an entire size too big. Since my initial visist in March, the staff had shown themselves to be inattentive and unconcerned with providing quality customer service. During the fitting of my gown on 6/1/13. even with a scheduled appointment, the staff was reluctant to assist me with my gown. After the error had been discovered, it took mutilple calls and complaints to the store before I was able to reach a manager that rushed my order so that I was able to recieve my dress on 6/25/13. During this time I also made mutiple complaints to both the district mangaer and corporate. I had to call and leave messages multple times a day before I finally recieved a call a week and a half later. Their response was to send me to another store located in [redacted] AZ. The staff there was very friendly but the dress that was delivered had so many defects that it could not be fixed by alterations and would prove costly for me. I was offered a solution of reordering a third dress that would arrive in September but this would be to close to my wedding date. I have no other choice but to do this and hope that the order can be expidited and that it arrives in perfect condition without need of alterations which is unlikely. As before, no one is taking this situation seriously enough.Desired Settlement: I expect several outcomes for this situation. I want my dress as it was promised, in my size and built with the quality and care that David's Bridal promised in in enough time for my wedding date. I have earned and want compensation for the time and stress caused me at this most important time in my life, my wedding. The cost of any needed alterations. pressing and preservation of my dress should be waived. Also, in light of the horrible customer services and over all experience, throwing in my bridal shoes would be appreciated.

Review: Went to Davids Bridal to look for a wedding dress.Upon arrival I was asked my budget.They looked for dresses that were supposed to be within my budget.I tried on the dresses they ended up being $400-600 more then I could afford.I was told I wouldnt find a dress with my budget for my size(24).I did get a dress but had to put it on layaway.I asked if the dress could have sleeves put on it,a lady from alterations told me no problem and she could build the back up for me.I also asked if the dress could be cleaned because it had makeup from other brides on it I was told it would be. I came back a week later to get the dress,it was never cleaned.I asked why not,they said it wasnt in the system for a cleaning.I was upset and said,you would actually sell a dress looking like that,they said well its a clearance item So its as is.I said okay,please clean it and paid if off in fullThat following wednesday I went with the girls for a bridesmaid appointment.I asked to see the dress to show the girls.They said the dress wasnt cleaned yet because I didn't pay for it in full they cant touch it.I explained I did but didnt have the receipt that I had a pink alterations slip to have it cleaned and had to show her.Later that day I called the store spoke to the manager and explained what had happened,I also asked for her to look into the sleeves and back of the dress being built up.I was told it couldnt happen but I should make an alterations appointment so I did. Later that week I went in for the alterations appointment,they couldn't find my dress and said they didn't have it.That dress never left Davids Bridal which I explained,so they looked and 15 mins later found it.They informed me nothing but sleeves could be put on.I explained I was told otherwise which is why I bought the dress.They said look for something else I couldnt afford anything else,so I had to purchase a 129.00 jacket to go over my arms and back.leaving I seen an orange spot they said they would clean. My in laws just noticed cleaning solutionDesired Settlement: Its been about 41 days since I was there. My In laws just noticed the cleaning solution. I wanted to keep this dress and despite all the hassle STILL did not want to give it up. But after speaking with my in laws and seeing the solution I quickly realized I was NOT treated like a bride I was treated like dirt. I want a complete refund of my dress & Lace jacket. I was told to call the corporate office which I did, but the answering service said they couldn't take my call and to leave a message.

Business

Response:

October 1, 2014Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted], from our [redacted], NJ Store,David's Bridal is a ready to wear Bridal retailer, when a customer purchases a wedding gown with us, they are given a complimentary spot cleaning, bead check and first layer steaming.If you are having your alterations With David's Bridal this can be done at the same time or if you are not having your alteration done with us you can drop the gown off for this complementary service before the gown is altered elsewhere.We apologize to our customer for her Service experience with our store. I have instructed the store to refund [redacted] $100.00 off the cost of her gown for the issues.We ask [redacted], to please contact the store at her earliest convenience in reference to her refund. Refunds are by original method of payment, cash refunds are by Corporate Mail check, this process usually takes about three weeks.David's Bridal [redacted], NJ store, [redacted].Please feel free to contact me if you have any further questions.Sincerely yours,Deborah VCorporate Area Customer Service Manager

Review: I was told on 9/24/2013 I would receive about $1600.00 back due to canceling my photography. I never received that check I called them numerous times each time speaking with someone different and all confirmed the $1600.00. A couple of weeks went by so I called and was told my $58.00 check had been mailed out and that was all I was getting and as a courtesy I was being given the $200.00 deposit back. I have emails from someone high up stating I would be mailed the $258.00 and it would be there by the end of the week, 2 weeks ago and I still have not gotten anything!Desired Settlement: I WANT MY MONEY!!!!!!!

Business

Response:

To: [redacted],

Revdex.com

From: [redacted], David's Bridal Date: 11/5/2013 Re: [redacted]

Although contractually David's Bridal is only legally required to return $58 of the $258 paid by the customer, I agreed to cancel the original refund check for $58 and increase it to return all of the monies paid by the customer ($258), The customer did not pay David's Bridal $1600.00 at any point, so the customer would not be eligible to receive a $1600 refund.

On November 1st I spoke to the customer to inform her that her check would be mailed by Tuesday the 5th and should be received by November 7th or 8th. I confirmed that the check was created and will be in the mail no later than Tuesday the 5th. This has been communicated each time the customer has contacted our offices.

We do not believe we have done anything incorrect and in fact provided a substantially larger refund than contractually required.

[redacted] David's Bridal Director of Operations

Review: Purchased a Bridesmaid dress from Davids bridal on [redacted] RD [redacted] Ohio, Took my dress in for alterations that in turn caused me to pay more money for alterations because the person/persons doing the alterations did not do them so that the dress would still fit proper. Had shoulder straps taken up, Told the lady doing the alterations that I was concerned about the arm hole being large enough. I was assured it would be fine, It was not causing me to have to pay for another alteration to be done. I was informed that when I signed the alterations slip I signed a "legal" document with out being informed it was a legal Document to being with I feel as though I had no knowledge I put my name on legal documents I was only told this on my 3rd alterations visit by the manager after I was asking about another Bridesmaid dress. I Feel as though the company took advantage of me and 2 other bridesmaids. I honestly feel the company took my money a said [redacted] you all sales are final and we will keep charging you what ever we can in order to make more money. I don't feel as though I can recommend this company to any other Bride to be as them may be taken advantage of. I would have went else were knowing I was going to spend 100$ in alterations on a 120$ dress that only needed 20$ worth of alterations. My dress is not correct at this point either and I am having to pay an outside company to fix the remaining problems.Desired Settlement: To be refunded the money spent at this store, I am very dis pleased with the over all experience with this company. I would like for them to make this right.

Business

Response:

October 11, 2013

Dear **. [redacted],

Thank you for the opportunity to respond to **. [redacted]'s concerns regarding the alterations she had performed on her bridesmaid gown at our [redacted], OH store location. The matter as described by the customer has been thoroughly researched.

**. [redacted] purchased her bridesmaid gown style [redacted] Sangria on 5/28/13, under the wedding party of [redacted].

The customer returned to the [redacted] store for her first alterations fitting on 8/17/13. During that visit, it was determined that she needed to have the shoulders taken up at a cost to her of $20.00, as well as a hem, which cost the customer $60.00. The total cost for her alterations were $80.00. When **. [redacted] returned for her second fitting on 9/20/13, she stated that she felt the dress was tight under her arm, now that the shoulders were fitting as they should. The store charged her an additional

$15.00 to re-shape the armhole, and the customer agreed and paid for that service to be performed.

**. [redacted] returned to the store on 9/28/13 to pick up her completed gown. At the pick-up appointment, the customer signed a Release Statement, which acknowledges the customer was satisfied with her altered gown. I've attached a copy of that Release Statement for your reference.

When I received your letter from the Revdex.com, I immediately contacted the customer by phone on 10/3/13. During our telephone discussion, **. [redacted] stated she was unhappy with the alterations performed on her gown, even though she signed the release statement stating she was satisfied. She then stated she subsequently took the dress to a private seamstress, who "fixed" the dress so that she could wear it to the wedding. In an attempt to assist **. [redacted], I requested she either fax or e-mail to me a copy of the itemized worksheet which shows what her seamstress charged her to "fix" the dress. She stated she would be happy to provide that information, however, she did not have that receipt with her at that moment. **. [redacted] stated she would e-mail the receipt to me after she arrived home that evening.

On 10/7/13, I attempted to contact **. [redacted] by phone once again to advise her I did not receive the requested information. I left a detailed message on her voicemail and reiterated my e-mail address, as well as my fax number, in the event she no longer had that information. To date, the customer hasn't responded to my request, nor has she returned my phone calls.

At this time, we are unable to accommodate the customer request for a refund. If **. [redacted] contacts me with the information requested, I will be more than happy to re-visit and address her concerns.

Very truly yours,

Review: I purchased a package at DavidsBridal.com for wedding gown preservation on or around February 28th, 2014.

The website referred to the preservation box as a "chest".

The final purchase price was $121.07.

Order number: [redacted] My dress arrived in a cardboard box, shrink-wrapped, with a dented corner.

Upon closer inspection, the bottom of the gown ([redacted]) was completely jammed up against the plastic window of the box. While this is multi-layer tulle, it was shoved in the box and forced shut.

This gown was not cleaned.

Dirt and discoloration is highly apparent on the top of the bodice, and a large smear on the train which can be seen behind the bodice. Several pieces of the beadwork are also suddenly missing from the bodice. For one of the most expensive gowns that David's Bridal offers, I expected more care and consideration to go into its preservation. Instead, it was absolutely not cleaned and appears as though it was dragged across a dirty, dusty warehouse floor.

I contacted David's Bridal directly to inquire why my dress was damaged, not cleaned, and "preserved" haphazardly. I received a highly generic response, essentially telling me that its not the problem of David's Bridal and that I should take it up with the "vendor" directly. Nowhere on the web page where this item is available for purchase does it say the gowns are sent to a third-party vendor.

Due to the damage incurred and the pressure currently being placed on the tulle from forcing it into the box, I will need to remove it from this (dented) flimsy cardboard box and take it to a professional cleaner personally and have it actually cleaned, handled and preserved properly.Desired Settlement: DavidsBridal.com neglected to state before purchase on their website that my gown would be sent to a non-David's Bridal vendor for this process. My gown was absolutely not cleaned. It was returned in a dented box, considerably less clean than when I shipped it, missing beadwork and completely forced into a box that is not built for layers. David's Bridal is affiliated with this annonymous vendor and is responsible for its quality control as David's Bridal is who charged my bank card for this service. I expect a complete refund of $121.07 billed back to the card used during the order, ending in [redacted]. These garments are highly expensive and not replaceable. They should be treated as such.

Business

Response:

ome