Day & Night Heating & Cooling

BMW of North America is under no obligation to pay for the repairs noted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

BMWNA will reimburse this customer $200.00 in check form. Please confirm that this is Ms. [redacted] address and I will have a check processed and mailed from BMWNA: Miss [redacted]

This vehicle came with a 4 year / 50,000 mile limited warranty, which ever occurs first against manufacturing defects in material or workmanship. Since the warranty has expired this request for assistance cannot be considered. We also note that there are no open recalls on...

this vehicle at this time. Although we are closing our file on this matter, please know that we value your patronage.Should you have any further questions, our authorized BMW centers are always available to assist our customers. Kind regards, [redacted] Customer Relations Representative Customer Relations and Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the time and effort for the research on Liz's part. She provided great customer service.
Regards,

Good afternoon [redacted] I wanted to follow up on my earlier voice message to you.  You are correct and you are entitled to the pro-rated refund. The paperwork is missing some information which is the reason for the delay. The insurance documentation does not reference the VIN or loss...

mileage which we require. Can you please contact your insurance company and request this so we can procced on our side.  Kind regards,

This vehicle is a 2004 and out of warranty for over 12 years.  The issue the customer has is with the dealer.  The dealer is a private owned and operated business.   This complaint need to go to the dealer not BMWNA.

As stated in the May 13 email, the review and technical evaluation of fault codes reveled that bike was found to have been operated outside of the engine’s normal parameters.  It exceeded redline on 5 occasions.  The resulting damage was determined to be negligence and improper treatment.  Warranty coverage for this repair has been denied.

Complaint: [redacted]
I am rejecting this response because:This is not true Although I got a phone call from someone the extention they left me was not a valid one.  Additionally I received...

an e mail but the contact info on the e mail is also incorrect.  I will continue to try
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The light switch was in auto, regardless, the lights NEVER stay on with car switched off. The dealer...

claimed that "parking lights" were left on.  At first dealer tried to demonstrate that parking lights were left on in the car receiving bay, after several tries, every time the car was switched off the lights went off.  The dealer said that its because we are inside the darker bay, I told them we must go outside and show me.  We went outside in the daylight and the dealer tried to prove the lights on theory and again failed.  The dealer completely failed to demonstrate how the lights could stay on with car switched off. Even today, the lights cannot stay on when the car is switched off.  BMW and its dealership are unable to properly diagnose the car nor provide explanation for the battery drain hence the car may drain battery again at anytime due to improper diagnosis.  BMW and its affiliate are expecting me to accept unexplained battery drain which is completely unacceptable, I categorically REJECT this response.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The above customer has been advised that as of 10/31/2015 this vehicle was no longer covered under the BMW CPO Warranty and her request for a refund for the water pump and thermostat repairs has been declined. As a goodwill gesture, BMW has offered Ms. [redacted] $1,000.00 owner...

loyalty toward the purchase or lease of a new or CPO BMW from an authorized BMW Center.

To Whom it May Concern,Please know that we have received and are reviewing the customer's issue. You will receive our final response in 7 days.  Thank you,John L[redacted]

BMW Financial Services contacted customer and apologized for their mistake in repossessing the vehicle. In addition BMW Financial Services provided $451.32 to reflect a car payment refund to include late fees.

To whom it may concern:BMW NA is currently reviewing this file.  I will follow up with customer by the end of this week and provide a response to the Revdex.com.Kind regards,[redacted]Executive Customer CareBMW of North America, LLC

Complaint: [redacted]
I am rejecting this response because:
I have been promised the replacement about 5 month ago and since that time BMW did not care about me as a customer except just keep giving me empty promises.
Regards,
[redacted]

On  March 11, 2017, your office contacted BMW of North America, LLC on behalf of your client, [redacted], regarding the above-referenced vehicle. Senior members of BMW's management team are now reviewing the owner history and service records for this vehicle.  We will contact you...

soon to discuss the findings and recommendations. We thank you for your cooperation in bringing a fair and prompt resolution to this concern.

This email is in response to the above-referenced customer and motorcycle. Motorrad USA reviewed Mr. [redacted] complaint regarding the seat repair. The warranty for this motorcycle provided coverage up to 3 years or 36,000 miles.  Coverage for this motorcycle ended by both...

time, December 20, 2014 and mileage, 46,661 mile.   Authorized BMW Motorrad Dealers are independently owned and operated.  BMW does not administer 3rd party extended warranties. Although we empathize with this situation, we cannot offer assistance in this case. We are closing our file on this matter and our authorized BMW Motorrad dealers are available to discuss the repair of this motorcycle.

I have personally reached out to the customer to offer to have the drivers side airbag recall satisfied a head of her vehicles schedule release, this is free of charge.  I also offered to schedule the appointment and while the vehicle is having the recall performed, to inspect/diagnose the error message, again, at no charge.  BMW of North America is attempting to work with the customer.  The customers refusal to cooperate is not understood.I sent the following email below this morning with no reply from the customer:   From: [redacted] (C[redacted]) Sent: Tuesday, August 29, 2017 10:21 AM To: '[redacted] <[redacted]> Subject: RE: 2011 BMW 328i Convertible - E537687 - [redacted] Good morning, I am going to have the driver’s side airbag final part sent to your local BMW center to satisfy the drivers airbag recall 16V-071.  While the vehicle is there, they will also inspect your error message for your passenger airbag.   Please confirm which BMW center you would like us to send an airbag. Thank you,Chris --BMW of North America, LLCChristopher A[redacted]Executive Customer Care Customer Relations and Services[redacted] Tel:      ###-###-####Fax:     ###-###-####E-mail: [redacted]Web:    [redacted]