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BMW of North America is able to offer [redacted] 40% off of the cost of the repair of her transmissionAfter testing done at the dealer and corporate engineering level, it was determined that the transmission did indeed need to be repaired due to a fault stored for the automatic transmissionWe believe that our offer to cover 40% of the cost of the repair is fair and reasonable given the nature of the concern

Spoke with customer and asked what current issue isCustomer refused to discuss and hung up the phone BMW NA is closing the Customer Relations file

BMW North America, LLC has offered 75% Goodwill toward the total cost of the engine replacement only on January 19, 2018.Mr [redacted] has accepted Kind regards, Veronica -- BMW of North America, LLC Veronica S [redacted] Executive Customer Care Customer Relations and Services [redacted] Tel: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Web: [redacted] This e-mail and any documents accompanying it contain information which is sensitive and confidentialThe information is intended only for the use of the individual or entity named on the transmissionIf you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibitedIf you have received this e-mail and any accompanying documents in error, please notify me by telephone [redacted] ext *** immediatelyTell us why here

It was found that this customers brakes were rusty, which is outside influenceBMWNA covered 100% of the parts as a goodwill gesture

Complaint: [redacted] I am rejecting this response because: II was treated very poorly, no one called to apologize and I missed an entire days workcredit of a car payment makes this rightIn addition , my driver side door locks are damaged due to my vehicle being entered without the key and personal items items that were in my car are damaged.BMW needs to own this not the towing company Regards, Barbara [redacted]

Complaint: [redacted] I am rejecting this response because: I have been promised the replacement about month ago and since that time BMW did not care about me as a customer except just keep giving me empty promises Regards, [redacted]

This email is in response to the above-referenced customer and motorcycleMotorrad USA reviewed Mr [redacted] complaint regarding the seat repairThe warranty for this motorcycle provided coverage up to years or 36,miles Coverage for this motorcycle ended by both time, December 20, and mileage, 46,mile Authorized BMW Motorrad Dealers are independently owned and operated BMW does not administer 3rd party extended warrantiesAlthough we empathize with this situation, we cannot offer assistance in this caseWe are closing our file on this matter and our authorized BMW Motorrad dealers are available to discuss the repair of this motorcycle

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAt this time I continue to have communications with [redacted] from customer Service at BMW NATina Gunn has provided me with excellent level of customer serviceLike she mention on here response she got the regional Technical Service Engineer to come out and inspect my carAt this time BMW NA has reestablish the warranty on the vehicle and they are working with Valley Auto Mall Inc to complete the repairsThanks to Tina for taking here time to analyzed and resolve my concerns Regards, [redacted]

Regretfully, the fulfillment of the $Visa Debit Card that Mr [redacted] chose is delayed at this time We sincerly apologize for this inconvenience and expect to resume delivery as soon as possible

The business and I have worked out an agreeable arrangement, so at this time I would like to close the complaintPlease let me know if I need to do anything

BMW NA has extended a goodwill offer to the customer for a $future service credit at [redacted] BMW (this offer can be used for tires, accesories, and BMW items) Thank you[redacted] ***BMW of North America, LLC Customer Relations and Services

I received the Revdex.com complaint on the above customerI reached out to her today, but had to leave a voice mailThis matter had previously been reviewed and the customer was offered 10% goodwill assistance towards the repairI will ask my team to review the matter again and let [redacted] know what the outcome of that review isI will share the outcome with you as well

BMWNA will reimburse this customer $in check formPlease confirm that this is Ms [redacted] address and I will have a check processed and mailed from BMWNA: Miss [redacted] ***n [redacted] ***

I am rejecting this response because:Lindsey with BMW refused to return any of the messages left over a week period, or any of my emails, tel:1-866-275-ext I am more than happy to pay out of my own pocket to have my car Inspected at crown MINI of [redacted] , however I e-mailed and called her multiple times asking if BMW would cover the engine repairs if the timing chain tensioner and rail did indeed malfunction and break, and the repairs listed were confirmed to have been completedI have received no response at all to my inquiries, making it clear to me that Lindsey was attempting to throw another hurdle up to avoid addressing a manufacturing and design defect BMW is liable forI want my question answered straightforwardly, because I'm not paying out of pocket for an inspection if BMW has no intention of covering their product under any circumstances

I have spoken with Mr [redacted] and this matter is currently still under reviewThe BMW of MtLaurel center has been working in conjunction with our engineering dept to resolve the customer issueA corporate review will be conducted to see how we can best address and resolve the complaint and reach an amicable resolutionI will contact you again when I have some additional information Kind regards,Rebecca

After a thorough investigation of the complaints presented, BMW NA has determined that we cannot provide Mr [redacted] with further assiatnce at this timeI have already spoken to Mr [redacted] today as wellHe will not be able to transfer his maintenace plan to his gifrieldn due to the fact that it is not a relationship that is formalized

Prestige BMW was able to inspect the vehicle and replaced the pins on the right front crash sensor to resolve the customer's concern with the passenger restraint airbag error lightThe repair was covered under warranty

We have reviewed the customer's request for a repurchase or replacement of the above-referenced vehicleThe [redacted] Division fo BMW of North America, LLC is unable to fulfill the request and will not repurchase or replace the vehicle at this timeKind regards, [redacted] Executive Customer Care Representative Motoring Relations and Service

I am in receipt of your letter dated December 29, proposing that BMW of North America, LLC (BMW NA) reacquire or offer assistance with the above-referenced vehicleAfter a thorough investigation of the complaints presented, BMW NA has determined that the vehicle’s service history does not present an obligation for BMW NA to offer assistance with the vehicle Please note, this customer has already received one good will payment from BMWNA and was offered two additional payemnts to help him in to a new car, by the dealerGiven this evaluation, BMW NA is unable to offer assistance or repurchase the vehicle at this time

Mr [redacted] was confused about the warranty coverage on his new BMW vehicle and wanted clarification after speaking to one of the reps in our call centerI outlined what is covered under BMWs manufacturer warranty and explained what our Maintenance Plan Upgrade was