Day & Night Heating & Cooling

Our Corporate Engineer reviewed the repair history pertaining to the battery drain and has concluded the side lights were on for approximately hours thereby causing a battery drain. *** *** recharged bhe battery and to our knowledge, the vehicle is operating as designed. Bill S*Executive Customer Care

BMW Roadside Assistance will only cover hotel expense if vehicle is disabled miles or more from customer's primary residenceThis incident occured less than the required distanceBMW NA Roadside reimbursed customer $as a goodwill gesture for her inconvenienceCustomer was directed to
our BMW USA website to review a PDF file of the BMW Platinum Extended Service Protection that she purchased

To whom it may concern, The customer's vehicle has been out of stardard factory warranty since 6/13/and out of CPO warranty since 6/13/The item in question in which the complaint was filed for is a wear and tear item (car mats and adhesive) Kind regards, Peter C***

I am rejecting this response because:
The BMW Maintenance plan states that I can transfer my maintenance plan to a to a current or former spouse or spousal equivalentAll definitions of spousal equivalent that I can find such as this one ***spousal+equivalent or the one in this SEC document (***) have a different definition that one BMW is presenting

I sent all of that information several times to the dealer and to BMW North AmericaStill no resolution

Complaint: ***
I am rejecting this response because: My car is a purchased in March, 2011. It makes no sense that BMW replied, "BMW switched to new technology in 2008." Why did I not receive the new technology when I purchased the car in 2011? I paid for the Safety and Security features, and I expect them to operate. I have no understanding of the meaning of "customer-paid" contracts. What is an "active contract"?
Regards,
*** ***

Dear Revdex.com, We have reviewed over the customer's complaint and have denied the repurchase for the customer's vehicleThe customer has extended warranty and covers for most of the repairsHer BMW dealership has also offered her money towards purchasing her vehicle and to get into a new one
Thank you for contacting BMW NA

BMW of North America inspected the customer's rust concern on July 10, 2017.  BMW NA is offering to cover the rust concern for the customer. Thank you. Kind regards,Donna [redacted]Executive Customer CareBMW of North America, LLC

Good morning [redacted],   Thank you for contacting BMW of North America, LLC (BMW NA) regarding the above-referenced vehicle.   Your request for assistance has been escalated to me. I have reached out the dealer and field to help facilitate the documentation needed in order to resolve the...

issue. I will keep you updated.   In the meantime, please feel free to contact me should you have any questions. I can be reached Monday through Friday at ###-###-####  from 9 a.m. to 5 p.m. Eastern Time or via e-mail.   Thank you.   Kind Regards, Courtney -- BMW of North America, LLC Courtney B[redacted] Executive Customer Care Customer Relations and Service [redacted]   Tel: ###-###-#### Fax: ###-###-#### e-mail: [redacted] Web: bmwusa.com   Tell us why here...

BMW sent the above customer a $200.00 check as a goodwill gesture for his inconveniences related to the BMW Assist Combox deactivation. We apologized to Mr. [redacted] for the delay which was caused by the unexpected volume of requests for this offer.

Please note that the BMWNA decision to not offer assistance or a repurchase for this case, stands.

Complaint: [redacted]
I am rejecting this response because:
The motorcycle is under factory warranty with manufacturers defects 
Regards,
[redacted]

Spoke with customer and asked what current issue is. Customer refused to discuss and hung up the phone.  BMW NA is closing the Customer Relations file

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At this time I continue to have communications with [redacted] from customer Service at BMW NA. Tina Gunn has provided me with excellent level of customer service. Like she mention on here response she got the regional Technical Service Engineer to come out and inspect my car. At this time BMW NA has reestablish the warranty on the vehicle and they are working with Valley Auto Mall Inc to complete the repairs. Thanks to Tina for taking here time to analyzed and resolve my concerns. 
Regards,
[redacted]

Hello,The customer has accepted an offer of $400.00 from [redacted] BMW for future in-house services. Thank you,Chris

Mr. [redacted] stated that his BMW Assist services were still not set up. I contacted the BMW Assist department who advised that the vehicle appeared to be registered and that there were several indications that the customer had used the service successfully. Mr. [redacted] did not respond to voicemails to confirm whether this information was correct.

Mr. [redacted] was confused about the warranty coverage on his new BMW vehicle and wanted clarification after speaking to one of the reps in our call center. I outlined what is covered under BMWs manufacturer warranty and explained what our Maintenance Plan Upgrade was.

Complaint: [redacted]
I am rejecting this response because:BMW simply does not stand behind their products. Their faulty break system failed (ALL BREAKS)  in the first 12 thousand miles.I have never experienced this kind malfunction from any other vehicles I have had, and the response from BMW company is very disappointing.
Regards,
R[redacted] P[redacted]

I am rejecting this response because: you obviously did not read...

or understand what I wrote in my complaint. The issue is not whether or not I can drive the vehicle with these recalls. My car broke down on the freeway two times in the last four months and had to be towed. I am a 66-year-old woman and use  this vehicle for business. After these breakdowns I decided I could not drive this in reliable car anymore. I then found out that because of the recalls I am unable to sell the vehicle. It is sitting parked at my house, depreciating, and I am paying for insurance on it as well as a loan on my new vehicle  because I was unable to sell my BMW and use the Proceeds towards my new vehicle. There is only one solution. You need to buy my car back. With these two recalls on the vehicles Carfax record I am unable to sell it. This was verified by both the service manager at Bmw north Scottsdale and Chapman BMW.

To whom it may concern, Ms. [redacted] mechanical and operational concerns with her BMW X1 were evaluated by BMW engineering as well as the team at [redacted] BMW. After our inspection, no faults were found in the operation of her vehicle. It was found operating as designed...

at the time of inspection, with no faults for the operation of the tailgate in the vehicle's memory. Ms. [redacted] had requested that BMW NA repurchase her vehicle, and that request was denied. Ms. [redacted] chose to voluntarily surrender her BMW X1 after this determination was made, and contacted BMW Financial Services. As of Friday, 3/9/18, BMW Financial Services has confirmed that the vehicle has been secured. BMW is not in the position to provide Ms. [redacted] with any compensation in any amount at this time. Kind regards, [redacted]