Day & Night Heating & Cooling

To whom it may concern, The customer's vehicle has been out of stardard factory warranty since 6/13/and out of CPO warranty since 6/13/The item in question in which the complaint was filed for is a wear and tear item (car mats and adhesive) Kind regards, Peter C***

BMW Roadside Assistance will only cover hotel expense if vehicle is disabled miles or more from customer's primary residenceThis incident occured less than the required distanceBMW NA Roadside reimbursed customer $as a goodwill gesture for her inconvenienceCustomer was directed to
our BMW USA website to review a PDF file of the BMW Platinum Extended Service Protection that she purchased

BMW believes that our goodwill offer to cover 100% parts of the brake repair is fair and generous As discussed, the brake rust concern was caused by outside influenceSince the warranty does not cover damage resulting from outside influences, no further financial assistance will be provided We recognize this may not be the outcome you anticipated; although we are closing our file on this matter our authorized BMW centers are always available to assist our customers

I am rejecting this response because:
The BMW Maintenance plan states that I can transfer my maintenance plan to a to a current or former spouse or spousal equivalentAll definitions of spousal equivalent that I can find such as this one ***spousal+equivalent or the one in this SEC document (***) have a different definition that one BMW is presenting

I sent all of that information several times to the dealer and to BMW North AmericaStill no resolution

Complaint: ***
I am rejecting this response because: My car is a purchased in March, 2011. It makes no sense that BMW replied, "BMW switched to new technology in 2008." Why did I not receive the new technology when I purchased the car in 2011? I paid for the Safety and Security features, and I expect them to operate. I have no understanding of the meaning of "customer-paid" contracts. What is an "active contract"?
Regards,
*** ***

Dear Revdex.com, We have reviewed over the customer's complaint and have denied the repurchase for the customer's vehicleThe customer has extended warranty and covers for most of the repairsHer BMW dealership has also offered her money towards purchasing her vehicle and to get into a new one
Thank you for contacting BMW NA

BMW of North America inspected the customer's rust concern on July 10, 2017.  BMW NA is offering to cover the rust concern for the customer. Thank you. Kind regards,Donna [redacted]Executive Customer CareBMW of North America, LLC

Good morning [redacted],   Thank you for contacting BMW of North America, LLC (BMW NA) regarding the above-referenced vehicle.   Your request for assistance has been escalated to me. I have reached out the dealer and field to help facilitate the documentation needed in order to resolve the...

issue. I will keep you updated.   In the meantime, please feel free to contact me should you have any questions. I can be reached Monday through Friday at ###-###-####  from 9 a.m. to 5 p.m. Eastern Time or via e-mail.   Thank you.   Kind Regards, Courtney -- BMW of North America, LLC Courtney B[redacted] Executive Customer Care Customer Relations and Service [redacted]   Tel: ###-###-#### Fax: ###-###-#### e-mail: [redacted] Web: bmwusa.com   Tell us why here...

BMW sent the above customer a $200.00 check as a goodwill gesture for his inconveniences related to the BMW Assist Combox deactivation. We apologized to Mr. [redacted] for the delay which was caused by the unexpected volume of requests for this offer.

Please note that the BMWNA decision to not offer assistance or a repurchase for this case, stands.

Complaint: [redacted]
I am rejecting this response because:
The motorcycle is under factory warranty with manufacturers defects 
Regards,
[redacted]

Spoke with customer and asked what current issue is. Customer refused to discuss and hung up the phone.  BMW NA is closing the Customer Relations file

Mr. [redacted] was confused about the warranty coverage on his new BMW vehicle and wanted clarification after speaking to one of the reps in our call center. I outlined what is covered under BMWs manufacturer warranty and explained what our Maintenance Plan Upgrade was.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At this time I continue to have communications with [redacted] from customer Service at BMW NA. Tina Gunn has provided me with excellent level of customer service. Like she mention on here response she got the regional Technical Service Engineer to come out and inspect my car. At this time BMW NA has reestablish the warranty on the vehicle and they are working with Valley Auto Mall Inc to complete the repairs. Thanks to Tina for taking here time to analyzed and resolve my concerns. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:BMW simply does not stand behind their products. Their faulty break system failed (ALL BREAKS)  in the first 12 thousand miles.I have never experienced this kind malfunction from any other vehicles I have had, and the response from BMW company is very disappointing.
Regards,
R[redacted] P[redacted]

Mr. [redacted] stated that his BMW Assist services were still not set up. I contacted the BMW Assist department who advised that the vehicle appeared to be registered and that there were several indications that the customer had used the service successfully. Mr. [redacted] did not respond to voicemails to confirm whether this information was correct.

Hello,The customer has accepted an offer of $400.00 from [redacted] BMW for future in-house services. Thank you,Chris

We have reached a resolution with the above customer. We have agreed to reimburse him  in the amount of $1,000 as a goodwill gesture.He has agreed to sign and return a general release . Once received, [redacted] will be processing the check to the customer for $1,000.Please let me know if you...

require any additional information.

The vehicle is not eligible to receive the retrofit under the provisions of the program.  A current subscription to BMW Assist would have had to be current in order to perform a retrofit.  There was/is not a current subscription to BMW Assist and the program has expired.  The...

vehicle was purchased used from a non-BMW store.  The retrofit does not qualify to be performed under the maintenance program.  in addition, the maintenance program on the vehicle is expired.  The customer may have the retrofit performed, however, there will be no assistance from BMW of North America.