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I have personally reached out to the customer to offer to have the drivers side airbag recall satisfied a head of her vehicles schedule release, this is free of charge.  I also offered to schedule the appointment and while the vehicle is having the recall performed, to inspect/diagnose the error message, again, at no charge.  BMW of North America is attempting to work with the customer.  The customers refusal to cooperate is not understood.I sent the following email below this morning with no reply from the customer:   From: [redacted] (C[redacted]) Sent: Tuesday, August 29, 2017 10:21 AM To: '[redacted] <[redacted]> Subject: RE: 2011 BMW 328i Convertible - E537687 - [redacted] Good morning, I am going to have the driver’s side airbag final part sent to your local BMW center to satisfy the drivers airbag recall 16V-071.  While the vehicle is there, they will also inspect your error message for your passenger airbag.   Please confirm which BMW center you would like us to send an airbag. Thank you,Chris --BMW of North America, LLCChristopher A[redacted]Executive Customer Care Customer Relations and Services[redacted] Tel:      ###-###-####Fax:     ###-###-####E-mail: [redacted]Web:    [redacted]

The customer purchased this car from a 3rd party with over 90k miles.  The car has been out of new car warranty since 3/2012 and out of CPO warranty since 3/2014.  The repairs are the customer responsiblity.  BMWNA did offer an owner loyalty offer of $4,500.00.  Our file is...

closed at this time.

To whom it may concern:Based on the fact that an authorized MINI dealer has not inspected this vehicle, MINI USA cannot comment on the alleged repairs performed by [redacted] and Auto Repair.  For further information on the MINI Timing Chain Class action, please visit ...

www.TIMINGCHAINTENSIONERSETTLEMENT.COM. Executive Customer Care

The request for repurcahse or replacement has been denied as the car does not qualify under the State Law.

Complaint: [redacted]
I am rejecting this response because:  the the cars backup camera does not function in the same manner of other...

cars of the same make and model year simply because it's white. I cannot get full use of the camera because at night the camera is blinded by the plate lights bouncing off the bumper into the camera. This means that my car functions to a lesser extent than other cars in its mode line therefore other users get a product that functions as designed and I get sub par performance. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  BMW has offered to do absolutely nothing which isn't the first time this has happened.  BMW allows it's dealers to do whatever they want and they always take the side of the dealer.  I think they are confused on who buys their products.  Just another example of rich companies doing whatever they want with no repercussions. I find that wrong, disappointing, and alarming.  I will be taking the dealer to small claims court for the complete cost of the heated seat and whatever the repair ends up costing me.  Ridiculous.  If BMW didn't make such a good motorcycle they would be out of business selling motorcycles. It's too bad they have dealers out there that don't have a clue how to repair them and are still allowed to do business and represent them.  I do understand to some point because this is America...and in America all that matters are the rich people and the criminals...in that order.  Wrong but true.  Sad.
Regards,
[redacted]

This vehicle was purchased as a used vehicle and not a certified pre-owned.  The vehicle no longer is convered by any manufacturers warranty.  All service history and work peformed has been consistent with the vehicles mileage.  The vehicle's recent service includes, spark plugs and...

coil, a blower motor and door handles the customer wanted replaced.  He already paid his bill and picked up the vehicle.  The customer was provided $213 in discounts.

Dear [redacted]: I responded to this complaint via email to you on 12-2-16. I have copied that email below: Sent: Friday, December 02, 2016 9:23 AMTo: [redacted]>Subject: Revdex.com case# [redacted]Dear [redacted]:This is in response to the 11/30/16 Revdex.com case for [redacted]Please see the previous case # [redacted] for this same consumer. As per my November 2, 2016 email response to you, our position remains the same with regard to the consumers request for reimbursement of August and September monthly payments.The consumers vehicle has been repaired and she has the repair order. Should the consumer have additional questions regarding the repairs, she may contact the BMW of Freeport service manager or her insurance company to review, as the repairs that were done were the direct result of the vehicle being involved in an accident.The Team Lead for the Eastern Region, [redacted], has been in contact with the consumer. Linda’s hours are from 8:30 AM to 4:30 PM Eastern Time.The consumer has called Linda during evening hours when she is not available. The consumer may take her vehicle to any authorized BMW dealer to address any future concerns.  Thank you.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

Good afternoon, This issue needs to be forwarded to the central office in Ohio for handling by BMW Financial Services and they will respond directly. Also, this is an issue with Nissan and BMW Financial Service and does not have anything to do with BMW NA.  Kind...

Regards,Courtney____________________________BMW of North America, LLC[redacted]Executive Customer CareCustomer Relations and Service[redacted] Tel: ###-###-####Fax: ###-###-####e-mail: [redacted]Web: [redacted]

Our field manager denied goodwill assistance as vehicle has an expired warranty & customer does not have any ownership history to support any assistance. However [redacted] agreed to provide a discount of 10% to include parts and labor. For the record, [redacted] did a visual safety inspection, nothing further. We are closing our file on this matter as the 10% discount offer is our dealers best and only offer and not suject to change.

Complaint: [redacted]
I am rejecting this response because: I...

was told the pre-purchase diagnostic will check if anything is wrong with the vehicle. I should not have a $6000 repair in the first week of purchase if this was done. Please understand that 10% is not of any assistance for the issue I am faced with because of the poor diagnostic. If valve seals are such a big issue with N63 engines it should have been checked. I just want to find a fair resolution to this issue which is not my fault. Even if it requires the car be purchased back at the cost to me. I would appreciate any help,
Regards,
[redacted]

To Whom it May concern:We've received and are reviewing the customer's request for re-imbursement. We'll require 10 business days to fully review this matter. Please anticipate a final response by then.Kind regards,[redacted]

Re:       [redacted]   Dear Mr. [redacted],   This is a follow-up to your Revdex.com complaint sent to BMW of North America, LLC regarding the above-referenced vehicle.   After an inspection of the vehicle was completed...

at [redacted] BMW, it was determined that the issues described do not appear to be a defect in material and/or workmanship.  BMW suspects the damage was caused by outside influences.   We realize your time is valuable; and in recognition of this, we are happy to extend goodwill in the amount of 50% toward the cost of the repairs to be completed at [redacted] BMW. Simply present this letter to the Service Manager to redeem this goodwill offer.   Please note this offer will remain open until March 9, 2017.   Should you have any questions, I can be reached Monday through Friday at 1-800-831-1117 ext. 5824 from 9 a.m. to 5 p.m. Eastern Time.

[redacted], BMW NA has received the consumer complaint and our office spoke with Mr. P[redacted] today.  We are currently reviewing the vehicle service and repair history and Mr. P[redacted]'s request for reimbursement. I will provide an update once we have more information or a...

resolution available. Should you have questions, please contact me at [redacted] I am available Monday through Friday from 9:00 a.m. to 5:00 p.m. ET. Thank you. Kind regards, [redacted]Executive Customer CareCustomer Relations and Services

BMW responded to Mr. Henriquez on 8/14/2015 regarding his stalling concern.  The warranty for his motorcycle provided coverage up to 3 years or 36,000 miles.  Coverage ended June 8, 2012.  As a result of this review, the motorcycle will not be repurchased. We requested the...

following information: The last date the bike was serviced for this complaint?  Which dealer was the bike taken to and were they able to verify the complaint?  Copies of the repair orders.  As of today, Mr. Henriquez has not responded. Kind regards,

I have spoken with Mr. [redacted] and this matter is currently still under review. The BMW of Mt. Laurel center has been working in conjunction with our engineering dept to resolve the customer issue. A corporate review will be conducted to see how we can best address and resolve the complaint and reach...

an amicable resolution. I will contact you again when I have some additional information.   Kind regards,Rebecca

Until the date of 07/05/2017, MINI USA will cover payment for all maintenance items on the vehicle that are normally covered under the 3 year/36,000 mile maintenance plan.   If you elect to purchase a maintenance plan upgrade, [redacted] MINI will pay the surcharge associated with the out of...

term contract initiation. In the event the maintenance plan coverage is upgraded, we would memorialize that MINI Maintenance Plan Upgrade covered items are to be paid by MINI until July 5 in the year the contract expires.   This arrangement only applies to [redacted], as the original owner, and is not transferrable.

Attempted to communicate with customer regarding his concerns with BMW Connected Drive. Customer was not satisfied with time frame of reply and did not request further assistance.

Hi,Thank you for contacting BMW North America, LLC. I will be in contact with you to escalate your case.Kind regards, Natalia ____________________________BMW of North America, LLCNatalia [redacted]Executive Customer CareCustomer Relations and Service[redacted]...

[redacted] Tel:      ###-###-####Fax:     ###-###-####E-mail: [redacted]Web:    [redacted]