Day & Night Heating & Cooling

To whom it may concern, Ms. [redacted] mechanical and operational concerns with her BMW X1 were evaluated by BMW engineering as well as the team at [redacted] BMW. After our inspection, no faults were found in the operation of her vehicle. It was found operating as designed...

at the time of inspection, with no faults for the operation of the tailgate in the vehicle's memory. Ms. [redacted] had requested that BMW NA repurchase her vehicle, and that request was denied. Ms. [redacted] chose to voluntarily surrender her BMW X1 after this determination was made, and contacted BMW Financial Services. As of Friday, 3/9/18, BMW Financial Services has confirmed that the vehicle has been secured. BMW is not in the position to provide Ms. [redacted] with any compensation in any amount at this time. Kind regards, [redacted]

The above customer has been provided with alternate transportation until the Takata Air Bag part that’s been ordered can be installed in her vehicle. She is satisfied at this time and will be notified when the part becomes available.

I am rejecting this response because: you obviously did not read...

or understand what I wrote in my complaint. The issue is not whether or not I can drive the vehicle with these recalls. My car broke down on the freeway two times in the last four months and had to be towed. I am a 66-year-old woman and use  this vehicle for business. After these breakdowns I decided I could not drive this in reliable car anymore. I then found out that because of the recalls I am unable to sell the vehicle. It is sitting parked at my house, depreciating, and I am paying for insurance on it as well as a loan on my new vehicle  because I was unable to sell my BMW and use the Proceeds towards my new vehicle. There is only one solution. You need to buy my car back. With these two recalls on the vehicles Carfax record I am unable to sell it. This was verified by both the service manager at Bmw north Scottsdale and Chapman BMW.

BMWNA received your letter on 12/01/2016 regarding the above captioned case number. We are processing your request and you should receive your check in the amount of $88.00 in approximately two weeks.

Complaint: [redacted]
I am rejecting this response because:The vehicle was under warranty and it should have been completed prior to the expiration of the warranty.  
Regards,
[redacted]

I am in receipt of your letter dated December 29, 2015 proposing that BMW of North America, LLC (BMW NA) reacquire or offer assistance with the above-referenced vehicle. After a thorough investigation of the complaints presented, BMW NA has determined that the vehicle’s service history...

does not present an obligation for BMW NA to offer assistance with the vehicle.  Please note, this customer has already received one good will payment from BMWNA and was offered two additional payemnts to help him in to a new car, by the dealer. Given this evaluation, BMW NA is unable to offer assistance or repurchase the vehicle at this time.

The vehicle is a 2005 [redacted] and has been out of new car warranty since 2008 and out of CPO warranty since 2010. Based on this information and the history BMW will be unable to offer assistance with the repair needed.

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have reviewed the customer's request for a repurchase or replacement of the above-referenced vehicle. The [redacted] Division fo BMW of North America, LLC is unable to fulfill the request and will not repurchase or replace the vehicle at this time. Kind regards, [redacted] Executive Customer Care...

Representative Motoring Relations and Service

Good afternoon [redacted] BMW NA has received Mr. [redacted] complaint and we are reviewing his vehicle concerns. We also spoke with Mr. [redacted] today and discussed his vehicle concerns, request for financial assistance with the current vehicle repairs and an extended warranty, as compensation. ...

We will provide update to Mr. [redacted] and this site by the end of the week. Please contact me at ###-###-#### or [redacted] with any questions. I am available Monday through Friday between 9:00 a.m. to 5:00 p.m. E.T. Thank you.

As previously communicated: The vehicle is operating as designed and there will be no compensation; we are standing by our original determination.

Complaint: [redacted]
I am rejecting this response because:The car was a lemon and I got rid of it.BMW was vastly overrated. Never again...
Regards,
[redacted]

RE:      2017 BMW 530i Sedan, VIN: [redacted]   Good afternoon Mrs. [redacted],   Thank you for sharing your recent service experiences with BMW North America and at [redacted]. On behalf of BMW of North America, LLC, please accept my apology.   Your comments are...

valuable, as they provide an opportunity to improve the level of service our BMW customers expect and deserve. Please be assured that your concerns have been shared with the management to help avoid a similar situation in the future.     I am pleased to assist you with any additional questions or concerns.   Should you wish to call me, I can be reached Monday through Friday at ###-###-#### from 8:30 a.m. to 4:30 p.m. Eastern Time.   Thank you for choosing The Ultimate Driving Machine.®  We wish you many happy and safe driving miles in your 530i!     Kind regards, Veronica   -- BMW of North America, LLC Veronica S[redacted] Executive Customer Care Customer Relations and Services [redacted]   Tel:      ###-###-#### Fax:     ###-###-#### E-mail: [redacted] Web:    [redacted]   This e-mail and any documents accompanying it contain information which is sensitive and confidential. The information is intended only for the use of the individual or entity named on the transmission. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibited. If you have received this e-mail and any accompanying documents in error, please notify me by telephone [redacted] immediately. -------------------------------------------------------   Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
Clearly the information was either not read or not communicated correctly to BMW. The car mats of which I clearly discussed were NEW purchased earlier this year and still under warranty or the issues discussed would not have been relevant. Please readdress with BMW. Because IN FACT the mats were replaced by a local BMW dealer because they WERE still under warranty. I was not discussing my car nor the original mats (other than to say that the original mats lasted nearly 10 years and these replacement ones didn't even last 6 months!).  It is an issue with these new mats and BMW's response that was the issue of the complaint.In addition this was to be addressed with BMW headquarters (the supplier of the mats) not BMW of New Jersey (who I purchased them from). BMW of New Jersey was actually very helpful in getting me the information required to replace the mats. The issue still exists with the fact that the mats have a serious design flaw and failed in less than 6 months.
Regards,
[redacted]

Good afternoon,I’m sorry to learn about the unfortunate circumstances that prompted you to write to us. This matter has been escalated to Executive Care.Please be advised this matter is currently being reviewed by BMW North America, LLC.If you have any questions or concerns, please call me at...

###-###-####, Monday through Friday from 9 a.m. to 5 p.m. Eastern Time. Kind regards,[redacted]  ---------------------------------------------------------BMW of North America, LLC[redacted]Executive Customer CareCustomer Relations and Services[redacted]Westwood, NJ 07675-1227 Tel:      [redacted]Fax:     [redacted]E-mail: [redacted]Web:    [redacted] This e-mail and any documents accompanying it contain information which is sensitive and confidential. The information is intended only for the use of the individual or entity named on the transmission. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibited. If you have received this e-mail and any accompanying documents in error, please notify me by telephone [redacted] ext [redacted] immediately.-------------------------------------------------------

Complaint: [redacted]
I am rejecting this response because:
As claimed by Park Ave BMW, I wasn't made aware of the charges or didn't formally authorize the part...

replacement. However, I spoke with the service director over phone and settled this issue, amicably. Park Ave BMW agreed to charge me $400 for the service and refund the rest. As soon as the amount is credited to my credit card, I will let Revdex.com know so that this complaint can be closed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is what the respond from the business was via...

email: We cannot determine potential issues if any unless your vehicle is inspected at an authorized BMW service center.  Your vehicle’s in-service date is 03/21/2011.  Your BMW came with a 4 year/50k mile warranty, whichever comes first,  therefore is no longer covered by factory warranty.  Your vehicles warranty expired on 03/21/2015. Yes, we are willing to assist you, however, you need to have your vehicle diagnosed at an authorized BMW service center.  I will be happy to assist you with arranging an appointment for you at your local BMW center. I am in the executive customer care office. Warm regards,[redacted] Basically this company does not want to take responsibilities to fix the safety issue of my car. What this company offers is to schedule appointment for me to go and see a dealer and pay out of pack for the expenses. I have never hear or experience this kind of customer service with any business that stands besides their product.I was not aware that the safety of the car comes with warranty of 5 years. So after driving a car for 5 years if something happens on the road you are on your own. 
Regards,
[redacted]

Requested airbags to be sent to [redacted] BMW for installation. Customer notified via voicemail message that parts should arrives in 7-10 days and to coordinate service with Service Manager at dealer.

Prestige BMW was able to inspect the vehicle and replaced the pins on the right front crash sensor to resolve the customer's concern with the passenger restraint airbag error light. The repair was covered under warranty.