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The above customer has been provided with alternate transportation until the Takata Air Bag part that’s been ordered can be installed in her vehicle. She is satisfied at this time and will be notified when the part becomes available.

We have reached a resolution with the above customer. We have agreed to reimburse him  in the amount of $1,000 as a goodwill gesture.He has agreed to sign and return a general release . Once received, [redacted] will be processing the check to the customer for $1,000.Please let me know if you...

require any additional information.

The vehicle is not eligible to receive the retrofit under the provisions of the program.  A current subscription to BMW Assist would have had to be current in order to perform a retrofit.  There was/is not a current subscription to BMW Assist and the program has expired.  The...

vehicle was purchased used from a non-BMW store.  The retrofit does not qualify to be performed under the maintenance program.  in addition, the maintenance program on the vehicle is expired.  The customer may have the retrofit performed, however, there will be no assistance from BMW of North America.

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The vehicle was under warranty and it should have been completed prior to the expiration of the warranty.  
Regards,
[redacted]

BMWNA received your letter on 12/01/2016 regarding the above captioned case number. We are processing your request and you should receive your check in the amount of $88.00 in approximately two weeks.

The vehicle is a 2005 [redacted] and has been out of new car warranty since 2008 and out of CPO warranty since 2010. Based on this information and the history BMW will be unable to offer assistance with the repair needed.

I am in receipt of your letter dated December 29, 2015 proposing that BMW of North America, LLC (BMW NA) reacquire or offer assistance with the above-referenced vehicle. After a thorough investigation of the complaints presented, BMW NA has determined that the vehicle’s service history...

does not present an obligation for BMW NA to offer assistance with the vehicle.  Please note, this customer has already received one good will payment from BMWNA and was offered two additional payemnts to help him in to a new car, by the dealer. Given this evaluation, BMW NA is unable to offer assistance or repurchase the vehicle at this time.

Good afternoon [redacted] BMW NA has received Mr. [redacted] complaint and we are reviewing his vehicle concerns. We also spoke with Mr. [redacted] today and discussed his vehicle concerns, request for financial assistance with the current vehicle repairs and an extended warranty, as compensation. ...

We will provide update to Mr. [redacted] and this site by the end of the week. Please contact me at ###-###-#### or [redacted] with any questions. I am available Monday through Friday between 9:00 a.m. to 5:00 p.m. E.T. Thank you.

Complaint: [redacted]
I am rejecting this response because:The car was a lemon and I got rid of it.BMW was vastly overrated. Never again...
Regards,
[redacted]

RE:      2017 BMW 530i Sedan, VIN: [redacted]   Good afternoon Mrs. [redacted],   Thank you for sharing your recent service experiences with BMW North America and at [redacted]. On behalf of BMW of North America, LLC, please accept my apology.   Your comments are...

valuable, as they provide an opportunity to improve the level of service our BMW customers expect and deserve. Please be assured that your concerns have been shared with the management to help avoid a similar situation in the future.     I am pleased to assist you with any additional questions or concerns.   Should you wish to call me, I can be reached Monday through Friday at ###-###-#### from 8:30 a.m. to 4:30 p.m. Eastern Time.   Thank you for choosing The Ultimate Driving Machine.®  We wish you many happy and safe driving miles in your 530i!     Kind regards, Veronica   -- BMW of North America, LLC Veronica S[redacted] Executive Customer Care Customer Relations and Services [redacted]   Tel:      ###-###-#### Fax:     ###-###-#### E-mail: [redacted] Web:    [redacted]   This e-mail and any documents accompanying it contain information which is sensitive and confidential. The information is intended only for the use of the individual or entity named on the transmission. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibited. If you have received this e-mail and any accompanying documents in error, please notify me by telephone [redacted] immediately. -------------------------------------------------------   Tell us why here...

We have reviewed the customer's request for a repurchase or replacement of the above-referenced vehicle. The [redacted] Division fo BMW of North America, LLC is unable to fulfill the request and will not repurchase or replace the vehicle at this time. Kind regards, [redacted] Executive Customer Care...

Representative Motoring Relations and Service

As previously communicated: The vehicle is operating as designed and there will be no compensation; we are standing by our original determination.

Good afternoon,I’m sorry to learn about the unfortunate circumstances that prompted you to write to us. This matter has been escalated to Executive Care.Please be advised this matter is currently being reviewed by BMW North America, LLC.If you have any questions or concerns, please call me at...

###-###-####, Monday through Friday from 9 a.m. to 5 p.m. Eastern Time. Kind regards,[redacted]  ---------------------------------------------------------BMW of North America, LLC[redacted]Executive Customer CareCustomer Relations and Services[redacted]Westwood, NJ 07675-1227 Tel:      [redacted]Fax:     [redacted]E-mail: [redacted]Web:    [redacted] This e-mail and any documents accompanying it contain information which is sensitive and confidential. The information is intended only for the use of the individual or entity named on the transmission. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail and attachments are prohibited. If you have received this e-mail and any accompanying documents in error, please notify me by telephone [redacted] ext [redacted] immediately.-------------------------------------------------------

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Clearly the information was either not read or not communicated correctly to BMW. The car mats of which I clearly discussed were NEW purchased earlier this year and still under warranty or the issues discussed would not have been relevant. Please readdress with BMW. Because IN FACT the mats were replaced by a local BMW dealer because they WERE still under warranty. I was not discussing my car nor the original mats (other than to say that the original mats lasted nearly 10 years and these replacement ones didn't even last 6 months!).  It is an issue with these new mats and BMW's response that was the issue of the complaint.In addition this was to be addressed with BMW headquarters (the supplier of the mats) not BMW of New Jersey (who I purchased them from). BMW of New Jersey was actually very helpful in getting me the information required to replace the mats. The issue still exists with the fact that the mats have a serious design flaw and failed in less than 6 months.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As claimed by Park Ave BMW, I wasn't made aware of the charges or didn't formally authorize the part...

replacement. However, I spoke with the service director over phone and settled this issue, amicably. Park Ave BMW agreed to charge me $400 for the service and refund the rest. As soon as the amount is credited to my credit card, I will let Revdex.com know so that this complaint can be closed.
Regards,
[redacted]

Prestige BMW was able to inspect the vehicle and replaced the pins on the right front crash sensor to resolve the customer's concern with the passenger restraint airbag error light. The repair was covered under warranty.

Requested airbags to be sent to [redacted] BMW for installation. Customer notified via voicemail message that parts should arrives in 7-10 days and to coordinate service with Service Manager at dealer.

Good afternoon Ms. [redacted],Thank you for contacting BMW North America, LLC. And sharing your recent service experience at Valley BMW.On behalf of BMW of North America, LLC, please accept my apology for the misunderstanding that occurred during your visit. Your comments are valuable, as they provide an opportunity to improve the level of service our BMW customers expect and deserve. Please be assured that your concerns have been shared with the management at Valley BMW help avoid a similar situation in the future.There was a small step that was missed during your visit to the center in November, which has since been rectified. Valley has since contacted Ms. [redacted] directly to complete the final necessary step. Please note that though there is a delay on the $200 Gift Card, you will receive it.Thank you for your patience. If you need additional assistance in the interim, I can be reached at ###-###-####.Kind regards,[redacted]  ---------------------------------------------------------BMW of North America, LLC[redacted]Executive Customer CareCustomer Relations and Services[redacted]Westwood, NJ 07675-1227 Tel:      [redacted]Fax:     [redacted]E-mail: [redacted]Web:    [redacted]