DC Energy Innovations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am continuing to work with The Home Service Club's managers It seems that there has been miscommunication on my part I wish to close this matter and work directly with The Home Service Club for a refund Sincerely, [redacted]

This is a preposterous complaint and all courtesies are effectively void on this account which has been flagged by our Fraud Prevention Department and will be reviewedCustomer signed up for warranty service with a pre-existing condition which the warranty service does not coverAs a good faith courtesy, and above and beyond any contractual obligations, HSC made a very generous offer to the customer of $towards the system replacementThe customer first demanded that we increase the offer to $Yes, that is correctThe customer literally demanded, despite not being entitled to any money, and despite receiving a generous offer of sincere help from one of our agents, that we increase our generous non-obligatory offer of assistanceThen the customer called the technician and told him that he has full authorization from us to do the work, which was a blatantly statement and attempt to get a new system and avoid having to pay for itLuckily the technician knew to contact us to request the authorization number which, of course, did not existAll good faith offers are voided and this contract will be reviewedHSC goes above and beyond to help its customers, however, HSC also has strict policies against bullying, complaints, and unethical behaviorCustomer also had zero trouble reaching our customer service teamOne day she tried to reach a specific agent via a direct extension when [redacted] was out of the office and naturally got her voicemailShe spoke to customer service representatives and could have proceeded to accept the courtesy had she desired to do soShe was, instead, attempting to reach [redacted] to demand a higher courtesy under threats of such Revdex.com complaints

Unfortunately this complaint is completely false, unwarranted, and fraudulent in natureCustomer misuses terms such as "covered per my contract" to paint a picture of something that should be covered but was not which is a gross misrepresentation of factsAt this point it has also become clear that it is done intentionally and consciously and not due to lack of understanding or miscommunicationWe are happy to provide correct and honest information as we believe all complaints, honest or fraudulent, should be transparent so that honest people can see for themselvesIt is important to note that we are strictly a home warranty company and do not provide home improvement services, remodeling projects, or general contracting servicesWe do require all covered systems and appliances to be fully operational to the manufacturer's originally intended design and specifications at the start of the contractCustomer had two major home systems which were bad upon moving into the home and so purchased our warranty to fix up the house - not a service we provide and not a service we charge fees for accordinglyUpon being informed that issues existing prior to the start date of the contract are not subject to coverage, the customer threatened to complain with the Revdex.com and continued to argue that these systems "are covered"They are notIt is clearly stated in the contract, it is what a warranty is by definition, and customer has been numerously advised of this by numerous agentsCustomer signed up for a service we do not provide and with intentions of using unethical practices and complaints to get what they are not entitled toHSC is an honest company and has strict policies regarding such behavior and intentsWe will not be providing service we do not provide and fixing up a house just because they customer files complaints, and we are not going to be "amending our product" as suggested by the customer in his complaint just because he was not able to get what they were not entitled toHome inspection reports are not required to purchase a contract, which is why the customer was able to purchase oneMost of our customers purchase our products while having lived in their home for a long time and do not have inspection reports to begin withThey may be requested when claims are suspected or deemed to be pre-existing and are only for the benefit to the customerThis customer has requested to cancel his contract and it has been cancelled per his requestHe is no longer a customer of HSC and there is nothing left to doNo courtesies can be offered due to complaints and evident intentions, everything will be strictly according to the contractual obligationsPlease feel free to contact us with any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) Despite HSC's attempt to claim a "gross misrepresentation of the facts" or that I "was informed that the issues existed prior", to belittle and slander me, and dismiss my grievance, here are the real facts And, if HSC is so sure about their version of the story, have them provide copies of our telephone conversations they recorded I doubt they will because it will CLEARLY show how each time I CALLED THEM, they would tell me my contract was under review for "possible preexisting conditions" and they would call me back soon with a decision about my claim (which they never did) In fact, when they first brought up this bogus claim, within [redacted] minutes of hearing this, I provided them with my home inspection report Now, common sense would suggest that if I were trying to conceal a preexisting claim, why would I ever submit the very report that would highlight the preexistence of an issue?2) HSC never once...NEVER ONCE...attempted to send out an inspector to assess/investigate my repair claims They never responded to my claim submittals I had to repeatedly call them to try to get answersIn fact, I have only received single call from them, and that was in response to my request to escalate my issue to a supervisor...and that phone call came just this past Friday, July *** My initial claim was on June **th.3) HSC never once...NEVER ONCE...provided a response to my initial claim for repair service for my water heater nor my air conditioner In fact, during Friday's call, I was promised a return phone call on Monday with a response, and despite calling and leaving messages twice, I still didn't receive a response.4) I purchased my policy in good faith, and I expected my policy to be honored as such I am appalled that this company would suggest that my claim was fraudulent, especially without doing any research to validate or refute it But, I guess that's how they maintain their ability to bill clients for work that they never intend to do.5) My air conditioner was never inspected during my home inspection due to the cold weather at the time, is only [redacted] years old, and was FULLY OPERATIONAL at the time my policy was activated In fact, since occupying the home on June ***, the AC unit ran flawlessly There is absolutely zero evidence that would suggest that I had a "bad system upon moving into the home" or a "pre-existing condition" , so that assertion is purely conjecture and designed to mislead Revdex.com and readers to the fact that this company was not willing to honor the policy because my repair requests came at the beginning of my policy versus the end (after they collected countless monthly payments) 6) Attached, you will find a condensed copy of the home inspection I provided HSC As you can see, there is nothing in the document that suggests a pre-existing condition In fact, it shows that the unit is only [redacted] years old and has an expected life of [redacted] years I keep transcripts of my voice and e-mail conversations just for this particular reason, so if you need additional proof of the blatant lies that HSC just espoused, please let me know.7) Attached, you will find the home warranty contract provided by HSC You will note that Air Conditioning and Heating Systems are "covered under my home warranty contract" Unfortunately, by the time of writing this response, HSC discontinued the access to my account which contained the full Terms & Conditions.8) The thing that I find most fascinating is that it took HSC weeks before they would respond to my initial repair request, but merely hours to cancel my policy after my cancellation request And, while never taking action on any of my claims I would also expect to see the two monthly charges of $7*[redacted] credited back to my account given I cancelled within the 30-day window and they did absolutely NOTHING to honor their policy, and in fact, did everything to stall, delay, and circumvent honoring the policy or even investigating the claim Revdex.com should investigate HSC's tactics In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Statements made by the [redacted] are not only but areoutrageous and complete and intentional misrepresentation of factsCustomerhad a claim on issues that she did not have coverage forThe entire complaintrevolved around her wanting coverage even though she did not have it becauseshe felt that they were basic issuesWhen she was advised accordingly she wantedto add on the extra coverage against policy and then have the, what would nowbe pre-existing to the new coverage, issues coveredWhen her attempts oftrying to get what she is not entitled for failed, she requested to cancel andfiled this "complaint" with the Revdex.comFor the record, there is nocomplaint and just a lot of made up words and undeserved slanderShe wasadvised that the account will be cancelled according to the cancellationpolicyShe demanded a full refund that she was not, yet again, entitled toAsupervisor took over the case and worked with the customer in depth to get thema higher refund than entitled as well as their cancellation fee waived forthemBeing that it is a loss for our company and is outside the original termsof contract, [redacted] was advised that a separate agreement would need to besignedNever was she told to agree to and sign something without looking, thatis absurdNever was there anything remotely illegal or unconstitutional orunethical or any other such absurdity as mentioned in the complaintOf courseas part of the agreement we look to protect both parties to ensure theagreement is met and of course we protect ourselves from slander especiallywhen [redacted] has already, and intentionally, attempted to slander us in thepast [redacted] was given all benefits of the doubt and a supervisor has goneabove and beyondUnfortunately [redacted] has refused the favorable to herterms that our agent was able to get for her and is requesting a regular cancellation.This contract will be cancelled in accordance to the original cancellationpolicy as requested by the customer and a pro-rated refund less thecancellation fee will be issuedAlthough HSC always goes above and beyond anddoes not like to lose customers, we are a reputable and honest company andstand behind our contract and services and do not change for statements,fraudulent attempts at coverage, or any other slander and mis-representation offacts

Customer contacted an agent with even more threats of fraud and blackmail with complaints and was advised that all of his correspondences are forward to the Fraud Prevention Department which already has his fileStating that this is intimidating or pressuring to drop a fraudulent complaint is preposterousIt is an honest reply by an agent and keeping customer, who took initiative to contact the agent, informedHSC has strict policies against such behavior and will not be pressured or intimidated and will handle all such cases accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Nothing new hereThe company continued to attack the victim - the consumer - after failing to fulfill their contractual obligation of providing warranty services when it was neededMy intention with opening this case with the Revdex.com is report this repeated fraudulent activity of promising services to consumers, collecting fees for it, and failing to deliver, and when the consumer try to write a review about their actual experience they get threaten with legal actions and blackmailingI have provided evidence of repeated malpractice as reported in other consumer reviews.The company received all fees for their service in advance as I setup automatic payment with them so any talk about using collection services to extract future payments even after they failed to provide contractual services just show their bad intentions of committing even further fraudIf make any future charges I will sure to report here and take legal action against them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

There is again incomplete information in this complaint andalthough HSC has not done anything wrong, this issue was resolvedIn thefuture out of network techs who mis-diagnose an issue will not be consideredand only authorized technicians have to do the workWe apologize for anydelaysThe technicians are extremely booked in that part of the country duringthe busy season and try to get to everyone as fast as they can

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response is a non-response and I have contacted the supervisor and the email attached to the last response was THE only response I have been given They are a super crooked company and hope that anyone doing business with them will read the reviews as I should have done Again BUYER beware! I have asked for the contract to be cancelled, but after phone calls and an email have not gotten a response (other than the one I attached to my other response), something any reputable company would not do, they would respond and let me know Glad I read this or I would not have known I know there will be no resolution as this company is as crooked as they come and will fabricate lies all day long and I have come to expect nothing less from them My only warning is BUYER BEWARE with this company!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer was never assured that ANY arising issue after the day grace period will be automatically coveredCustomer signed up with clearly and technically a bad unitThe diagnosis and findings were not disregarded and were very well considered and used as one of main aspects - obviously and clearlyHSC did everything right and became a victim of a complaintHSC even offered customer a courtesy of $400-$towards a replacement system just for signing up and being our customerContract is also very clear that issues existing prior to the start date of the contract are not subject to coverage and the customer not seeing the clear text regarding pre-existing issues and their determination and not knowing what a warranty is and attempting to get a free unit for nothing are not the fault of HSCComplaint should not be on our records and the account is already cancelled per the customer's request who requested to cancel as soon as he understood that what he tried to do was not going to happen as it is not a service a home warranty provides

Some key information in this complaint is not correct and we are happy to addressWindow units are NOT covered as per the contractWall units are covered (up to units) only if they are the only and primary source of cooling in the homeWindow units are not covered under the home warranty Customer has an LG LW1213ER regular window air conditioner which is not a covered itemCustomer was advised of this and then offered a courtesy towards replacement anywayThere were no issues with call backs or reaching us and the claim is on its 2nd business day and has been fully addressed and a dedicated agent has even offered the customer a courtesyThe customer requested that the agent just sends her money to buy a unit which, unfortunately, we are unable to do and is not a service we provideThe agent offered the customer an approved amount based on the price of the same exact unit online less the customer's deductible as if it was covered, even though it is notWe would need to receive a purchase invoice in order to reimburse the customer the approved amountAlso at this point the customer would have to sign a claim settlement agreement which outlines the courtesy and actions taken, to avoid any future misunderstandings and erroneous complaints

The statements were, in fact, and exaggeratedThe claim was on the second day of contractThe diagnosis is correct and was not made by our trained professionals but by a local professional technician who went out and diagnosed the unitThe diagnosis was an easy one to make and cannot be "disputed"Whether the customer claims he had "another company" look at it yesterday, or "three other companies" today, or will have "ten other companies" look at it tomorrow, it has nothing to do with us, does not change the clear facts, and does not make HSC responsible for "courtesies" and to pay for and provide more service calls and diagnoses when it was already done and presentThere is nothing unclear about our contract, our policies, or anything ever relayed to the customerThe fact that the issue was existing prior to the start date of the contract was determined after the diagnosis and not over the phoneThe fact that we receive a real Revdex.com complaint despite not having done anything wrong goes to further show the customer's intentions behind the actionsWe are happy to answer any and all questions that we can answerHowever, we are not responsible to entertain any accusations, preposterous complaints, or demands for courtesies outside our contractual obligationsCustomer has now had a second claim for a different system which, though had a high percent probability of also being pre-existing, was approved and fully covered by HSCThis is on top of allowing the contract to remain active as a courtesy despite it being voidHSC is a victim of a complaint and while customer service is our utmost priority and we always and only provide honest, reputable, and award winning service - we have strict policies against bullying and fraudWe are happy to take any questions the customer may haveHowever, the correct decisions were made and will remainCustomer also always has an open line of communication and was never denied ability to speak to an agentHe was, in fact, advised of the correct information more than onceHSC's responses herein also provide the same information and answers regarding his plea for services not within our responsibilityNot hearing the answer one likes and not getting an answer or ability to ask a question are not one in the sameThere is nothing new provided in the customer's rejection

This is a big job and has processed and scheduledWe apologize for the delayThis issue has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The policy may have been cancelled but yet another payment was automatically deducted from my ckg account on 4/I had the a/c services on my own and the technician who I used last year marked on the ticket the condition was not pre-existingHe has services my unit last fall and said this condition did not exist at that timeI will be glad to furnish his receipt, if requestedThe unit did not require freon it required a new coilAs evidenced by the response from Home Service Club they tend to make make unsubstantiated statements, it does not seem the company is professionally runI can submit my repair bill and they can reimburse me, then refund the last payment they deducted on In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The information here is incorrectCustomer signed up for a service which does not cover pre-existing conditions with a bad washer and immediately filed a claimUpon inspecting and diagnosing the unit, it was found to have numerous unrelated issues including issues that are not covered regardless as well as issues which take time to developIn good faith, and despite not being subject to coverage, HSC offered the customer a generous courtesy towards replacementThe customer refused the courtesy and requested to cancel the contract

This is a complaint and is NOT by a customer of HSCThe customer is overseas and has been working on this non covered issue with an agent and is in communication with our agentsThis complaint is left by the property manager who is not the property owner and not an HSC customerA complaint needs to be filed on her company instead for unethical actionsThis person undermines the coverage and the home owner and acts extremely rude on the phone and placed this complaintPlease remove this as it is completely bogusProperty manager was trying to get free non covered systems replaced at our expense and was enticing the home owner to commit warranty fraudThe home owner, and actual HSC customer, has been in contact with a supervisor and is the one handling this account, not the person who made this complaintThis account will not be discussed with this person any further

Asking to go with an unauthorized company specifically because they offer financing, is the same as asking for financingWhat is fair and just is what is contractualAll else offered over and over are courtesies above and beyondBias opinions do not change definitions All courtesies are conditional and act as a final settlementCustomer has the option to accept or declineHSC has done nothing wrong, went by the book, and offered a lot above and beyond any contractual obligationsFabricating opinions don pot change that Customer was, yet again, offered a courtesy and an increased amount from a supervisorCustomer agreed and then declined specifically because he has intentions of further attempting to get moreThis was the FINAL courtesy offerShould the customer wish to accept we will be happy to honor it and proceedShould the customer wish to decline we will close the claim contractually as should be It is saddening to see comments about treatment and hard earned money when people make complaints because the facts and the contractual service they themselves purchased is not more than what it is and when their decisions against the service is blamed on others There is no new information on this rejectionWe have outlined everything again and have already reached out with yet another increased offer (which was again accepted and then declined specifically stating desire to accept the money but not as a final settlementThis case is considered closed Customer has a continuous open line of communication in either case should he make a decision and wish to reach out

While we appreciate [redacted] opinion, we do have to go by theactual facts and the contract [redacted] washer did not operate tomanufacturer's originally intended design and specifications at the start ofthe contract as requiredThe bearings were completely worn and metal wasgrinding on metal This does not happen over weeks and has been going on for quietsome time [redacted] himself mentioned that the unit was making noise and hasbeen for some time and just did not "stop spinning" until the claimwas filedOn top of the obvious mentioned, the basket was warped and both thefront and the rear tubs were damagedAll issues that are not covered, physicaldamage/warping, and all did not happen to end up this way over night as [redacted] ***suggestsThere are numerous factors that indicate that this was anintentional act in trying to obtain coverage from our companyHowever, [redacted] was given the benefit of the doubt, and the claim was simply marked asnot covered, [redacted] was advised of the findings and information, and HSC evenoffered a courtesy $towards a replacementThe completely blatant and falseaccusations in this complaint are a further indication of the customer'sintentThis claim is not covered as per the contract and the terms of thecontract are non-negotiable despite [redacted] opinion of themIf he signed upfor warranty coverage, as he is claiming he did, then he should clearly seethat this does not fall within such coverageIf he signed up to get histhousand dollar system replaced as many factors indicate, then it is simplyintentional fraud on his behalf and this complaint is an attempt to use the Revdex.comto bully us into "just covering everything" no natter the contract.This claim is closed and all courtesy offers are on hold pending reviewShould [redacted] request the courtesy offer, he would need to sign an agreement letter,in writing, to that effect before it can be done so that both HSC and [redacted] ***are protected by the mutually signed agreement

Any potential buyer who has intentions and actions similar to this customer, SHOULD be deterred from purchasing our product as it is not the service which it offers or providesThis is nothing but a complaint on an extremely easy case where the customer blatantly disregards the contract and intentionally tries to find loopholes to argue the obvious and contractualHaving a second technician come out just to ask him to say what one wants to hear and pay for another service call when the correct and exact same diagnosis was already done and paid for and then "demand" a refund for what we did not charge for and for the service request the customer requested and is responsible for contractually is quiet an amazing requestThere is nothing new on this rejectionThere is nothing else that can or should be done in this caseThe customer is no longer a customer of HSC and we encourage the Revdex.com to monitor the customer's information and patterns for similar complaints on the next company he tries to do this withThis is the second rejection with no new or correct information provided, just the customer chomping at the bit with continuous and imaginary accusations and simply abusing this platform

The information provided in this complaint is completely non-factual and the customer is very well aware of thisCustomer's attorney has already contacted HSC with, also, all information and was provided factsCustomer signed up with numerous pre-existing issuesThe first one was for a refrigerator and HSC approved and covered it in full as a courtesyThe second one was for an air conditionerUpon receiving the claim HSC promptly assigned a technicianIt was found that the system was out of freon (original invoice attached)Customer was advised that his system/issue was not subject to coverage and he was offered to have the system filled up on his own with our technician and was even offered a one-time courtesy outside any contractual obligationsThe customer refused the offer and asked what would a cancellation entailThe customer was advised of cancellation policy which states that they cancel at any time and be entitled to a pro-rated refund of the unearned income less any claims paid out and a cancellation feeCustomer was also advised that HSC would waive the cancellation fee and he would only pay back what was paid out by HSC on the first claimThe customer did NOT request to cancel at the time and we have never heard from the customer sinceThen HSC received a letter from his attorney with information and demands for refunds of sortsIncluded was a receipt from a company the customer got on his own to fill the system up with freon and a claim that his company refuted the diagnosis of our companyThe fact is they did not, both found the system to be low on freon and the customer simply chose the second company to fill it upThe issue is still not covered and unauthorized repairs are not reimbursed as per the customer's contractThe letter also claimed that HSC "repeatedly ignored" his requests to cancelThe customer never once requested to cancel and was never ever ignoredThe customer has a significant contractual outstanding balance in order to terminate the contract before its expiration dateHSC has, in good faith, offered to cancel the contract as is and waive both the cancellation fee and the outstanding balanceIn turn, the customer is still not in contact with HSC and has opted to file this complaint and also a chargeback with his credit card companyAt this point HSc will go only in accordance to the contract and all outstanding balances are subject to further action including to but not limited to collectionsThis is a complaint on an honest company which did nothing wrong and has provided and offered services outside its contractual obligationShould the customer wish to accept any of the previous offers, he can contact us and if approved, it would need to be with a signed stipulation