DC Energy Innovations

Thank you for bringing this to our attention. The technician here has completely let us and the customer down and has been taken off the job and will not receive any more work from HSC. The work was approved promptly by our agents. The tech was authorized. The agents have even contacted him to...

provide payment before the completion of the job which is against policy, and still he has not finished the work. All payments to him will be void and a new tech will be sent out ASAP. We apologize for the delay in this claim and it will be resolved as soon as possible. An agent should be in contact with the customer shortly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

typical and expected response. I do not have the time nor patience to go back and forth with HSC. I have no idea what they mean, "numerous generous courtesies". I was offered a fraction of the cost to replace my unit in exchange for removing my negative review of this establishment, that, in fact, is actually suspicious. I stand by my opinion of the HSC and other so called home warranty companies. My only wish is to let other unsuspecting future victims know the real deal. You do not get what you were led to believe you were buying. end of story. I want nothing else from HSC. 
Thank you.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is nothing new in this rejection. Please see our previous response in regards to factual responses to customer's utter and blatant lies, false accusations, and intentional misinformation. This account will be handled accordingly by our Fraud Prevention Department and our Legal Department. This case is considered closed and the customer has an outstanding balance which is subject to further actions including but not limited to collections.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:HSC has not offered a solution to the problem. We require HSC to either: 1. Issue a check for a refund of the full contract price $682.80.2. Issue a refund in the amount of: $469.50. Which includes: a. refund for our inspection fee of $90.00. b. refund of $95, (we paid $220 to have the unit hooked back up to the fuse panel left by the tech HSC hired) subtract the $125 deductible stated in the contract. c. Cancel our policy and refund the prorated amount of $284.50 for the remaining 5 months.We are hopeful that this situation is close to being settled.Our intention is to resolve this claim and to recoup lost money as a result of having HSC as our warranty company.At this current time HSC has not resolved our issue.We request to be treated fairly and with respect as there is no reason to make dubious claims and to be unprofessional in discussing this matter. The facts as HSC claims are unfounded and not valid based on the simple fact that their tech did not accurately diagnosis a simple problem to begin with - that no power was reaching the unit. Also a second and independent licensed professional noted in writing that the unit is in good operating condition with no corrosion found which is opposite of what HSC claims. Since then, our AC system has been working properly and is in good working order. It is clear we have proven that the HSC contractor: [redacted] repair tech did NOT find the missing connection to get power to the AC Condensing Unit. Attached is the invoice from [redacted]. that we hired that clearly states "1 Wire Not Connected to Breaker" and "Reassembled Condenser" and "Installed Condenser Wire Cover" and "No Corrosion Issues with Condenser". Again, this proves that our AC unit is not in fact broken. So, for HSC to say that the AC System is not being covered for "numerous and major reasons" is preemptive and invalid; it is only the opinion of the warranty company and not of the professional HVAC contractor, otherwise there would be clear technical issues brought forth, but unfortunately there are none.If our unit was as bad as the [redacted] repair technician claimed, the company we called would have found the same problems and listed them.  However, not one of the problems their technician was observed by ours.  We also used a reputable company to look at our unit. We understand our unit is old and would not have been surprised if the company we called would have found some of the same problems, and we would have purchased a new a/c unit. However, that was not the case. We do not know if this was a new, inexperienced technician that [redacted] sent out, or what the issue may have been.  Although we regret this situation and hope HSC will do the right thing, we have clear proof that our AC unit was and is in good working order as a result of a wire not being connected in our breaker panel. Any other claims about our system are baseless and lacking any real proof. It is insulting that the HSC representative [redacted], accused us of having a company come out and "rig" our unit.  The e-mail sent by [redacted] was accusatory and lacked customer service.  Stating that their company has gone "above and beyond" is laughable. [redacted] sent out a company that couldn't even find a simple error of the electric wire not being attached in the breaker, then [redacted] contacted that same company to get me a quote for replacing my a/c unit.  [redacted] further replied to my e-mail in such a manner that he should be retrained in customer service.  I don't understand how any of that is considered going above and beyond.We are more than happy to have HSC make good on rectifying this particular issue.   HSC should have sent out a second tech from a different company to validate the claims made by the first one especially when we, the customer, brings these concerns to your attention. This may have solved our situation. The differences between the company we hired and the company HSC hired to inspect our unit and tell us what was needed are drastically different. When we called our company to come out, we simply asked him to look at the unit and tell us what needed to be done. We did not tell him to inspect it for repair or replacement nor did we tell them what the previous company stated was wrong so we could get an unbiased determination. HSC agreed with us when we stated we would have other companies come out to look at the unit. We respectfully request the Revdex.com and The Home Service Club to closely look at the facts presented and resolve our case. Sincerely,[redacted]

This is a preposterous complaint and all courtesies are effectively void on this account which has been flagged by our Fraud Prevention Department and will be reviewed. Customer signed up for warranty service with a pre-existing condition which the warranty service does not cover. As a good faith...

courtesy, and above and beyond any contractual obligations, HSC made a very generous offer to the customer of $715.00 towards the system replacement. The customer first demanded that we increase the offer to $1000.00. Yes, that is correct. The customer literally demanded, despite not being entitled to any money, and despite receiving a generous offer of sincere help from one of our agents, that we increase our generous non-obligatory offer of assistance. Then the customer called the technician and told him that he has full authorization from us to do the work, which was a blatantly false statement and attempt to get a new system and avoid having to pay for it. Luckily the technician knew to contact us to request the authorization number which, of course, did not exist. All good faith offers are voided and this contract will be reviewed. HSC goes above and beyond to help its customers, however, HSC also has strict policies against bullying, false complaints, and unethical behavior. Customer also had zero trouble reaching our customer service team. One day she tried to reach a specific agent via a direct extension when [redacted] was out of the office and naturally got her voicemail. She spoke to customer service representatives and could have proceeded to accept the courtesy had she desired to do so. She was, instead, attempting to reach [redacted] to demand a higher courtesy under threats of such false Revdex.com complaints.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Some claims and jobs do take longer than others. We apologize for any delays that the customer may have experienced. There was a miscommunication with the service provider and one of the pieces of the equipment ordered was not correct. HSC has already arranged for pick up of the wrong equipment and...

has already re-ordered, re-shipped, and re-delivered the correct piece to the service company and the job has been approved, the technician has the equipment, and should be scheduling the replacement with the customer.

The level of absurdity in this rejection, and complaint, is astonishing. To be clear, the customer is NOT ENTITLED to literally anything here. Nothing. Not contractually, not from any policy, not in any way, shape, or form. To say that one "believes" they should get free stuff does not make it so. To falsely slander a company (which did nothing wrong but actually went above and beyond to offer assistance) in an attempt to bully them into giving one free money with no entitlement to it (literally) is, by definition, extortion. No good deed goes unpunished, evidently. HSC will expose all of these fraudulent attempts in detailed replies on all the social media platforms in which the customer FALSELY slandered our company. Customer's system was not covered. Period. Customer received a non-obligatory, courtesy, good-will offer which was also conditional that all work and equipment goes through HSC authorized service providers. Customer refused it. Period. Customer then filed a new claim. And while our company may have offered the same, or another, courtesy offer to the customer, they too would have been conditional. All offers, as all contractual claims (as in via policy/contract) require the work to be done with HSC authorized service providers and equipment, all of which our company is liable for. However, by no means whatsoever was our company required to offer anything as there was no entitlement here. The customer is literally fabricating entitlement by self-manufactured, subjective opinions. On top of it all, the customer cancelled the claim the day after (literally) it was filed on the same phone call where she was advised that the claim was promptly assigned. The customer again refused any and all services and courtesies and had already pre-planned on doing the work on her own (as she should have, but at her expense), and is now, again, literally slandering us in hopes of extorting free money she is not entitled to at all, by any means. The customer was also never (literally) offered any good-will courtesy without the standard conditions that come with it. Never. The rejection is simply made up, false statements and – as numerously stated – fraudulent and slanderous attempts at extortion. Fortunately, our company has strict policies against such unethical attempts. This case is considered closed and will be handled and reported as all fraud cases are. There is nothing due or entitled to the customer. It is disheartening that we live in a world where people attempt such unethical actions, but we are committed to remaining a top, industry leading, honest company with exceptional customer retention and customer service as our utmost priority. We will happily expose all of the fraudulent attempts against our company and are happy to deter anyone with the same intentions from doing what this customer is doing. This customer’s contract has long expired. All claims are closed. There is no free money or gifts being offered for no reason. This person is no longer a customer of HSC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved The leak was clearly not a pre existing condition.  If it was why didn't the tech that HSC sent to fix it last November put freon in it? Because there was none.  He replaced the capacitor and it worked for 7 months.  Since I filed the claim in June it had to be filled with freon 3 times to keep it operating.  The tech they sent from [redacted] put 1 pound of freon in and [redacted] Cooling and Heating has come out twice to put freon in it.  It has a slow leak and is being replaced this week.  So to say I planned on committing fraud by buying the warranty with the intentions of getting a new one is absurd.  HSC still hasn't proved where the leak is.  No pictures like they promised, and no copy of a report saying there is rust or corrosion as they claimed. On the other hand I DID go to great lengths like they said to prove that THEY are not honoring THEIR warranty.  Yes, I specifically asked the owner of [redacted] to check for a leak, rust or corrosion and to specify where it was.  He didn't find any and he noted it on his invoice like I asked to protect myself.   Because HSC doesn't like MY PROOF they are still accusing me of fraud.  Anyone who reads this will understand this for what it is.  HSC will go to great lengths to avoid paying claims.  They will make up any story they can and try to find any excuse not to pay claims.  Why would anyone accept a 825.00 settlement for a 5,000.00 air conditioner?  They offered it hoping I would go away.  Unlike many other customers who were probably foolish to accept this "good faith" stipend I wasn't being fooled or taken advantage of.  I will continue fighting this even if it means going to New York and testifying in court. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]