DC Energy Innovations

Customer is making blatantly statements and requests which are completely (black and white as written on contract) against policy and against the contract she herself signed up forThis was explained in the prior replies on the Revdex.com platformPlease see the customer’s cancellation policy as is written on her contract:Page 12, Section G-2:“I You may cancel this contract within the first thirty (30) days following the date you ordered this contract, for any reason and shall be entitled to a refund of thepaid contract fees less any service (claims) costs that were incurred by HSC and an administrative fee of up to $(where permitted by law)If you request tocancel after the thirtieth (30th) day, you shall be entitled to a pro rata refund of the paid contract fees for the unexpired term, less: (a) any service (claims) coststhat were incurred by HSC and an administrative fee of up to $(where permitted by law).”Please note that the customer’s contract is an annual contractShe has the privilege of paying monthly throughout the annual term, but it is a one year contract term This is a standard cancellation policy and is meant to protect from people signing up, paying one small monthly premium, obtaining an expensive repair or replacement, and cancelling the contractSo the customer can stay until the contract expires and not renew and she will receive all benefits of the contractIf the customer, however, chooses to terminate the contract early, she would be responsible to pay back any claim costs incurred during the expired warranty termThis customer is requesting to get all the benefits of the contract but without paying for the full contract term – which is completely not a service we provide and is completely against policy and against contract/agreement the customer selected when she signed upHSC has offered the customer to continue her contract until expiration and all benefits of the contract would be offered (including a waived deductible on one of the claims which is going above and beyond the contract, as well as ability to file new claims until expiration), or to cancel as she requested as per her cancellation policy (pasted above) and even waive the cancellation fee or any outstanding balances she may have for prior claimsThe customer is refusing all options and requesting what she is not entitled to and will not getShe is essentially trying to use the Revdex.com platform to strong arm us into giving in to her fraudulent and unreasonable demandsCustomer cannot get the generous benefits and courtesies above and beyond any contractual benefits without paying for the contract itself to begin with and actually being our customer This is a very straight forward case and HSC has gone above and beyond to try and accommodate this customerHSC has done nothing wrong and has offered resolutions and courtesies above any contractual obligationThis complaint should be closed as resolved as it is, at this point resolved and her contract is cancelled as per her requestHSC has even offered to waive any fees/balances and to just cancel the contract as isA supervisor has reached out to the customer and offered the options again and the customer requested to cancel on a recorded conversationSo this complaint is resolved and the customer is asking for, quite literally, “free money” that she is not entitled to and for which she would have to be an HSC customer (at least for the remainder of the current term until it expires on Her last response shows she is either not understanding the cancellation policy or is simply ignoring it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I received a phone call today from the Home Service Club and they are in the process of ordering me a new wash machineThank you

There is again nothing new in the rejectionPlease refer to our previous replies"Shopping on Google" for central air conditioners is not what HSC, or any reputable warranty or repair company doesIf a customer wishes to roll the dice with online shopping then it is their choice but it has nothing to do with our servicesWe deal with the manufacturer's direct national authorized distributor, with all units guaranteed to arrive brand new and with fully honored full year manufacturer's warrantyRepair assessment is part of our contractual service and was made correctly for many reasonsAny reputable technician nationwide would recommend the sameThe equipment is literally top of the line, despite absurd and uninformed subjective statements in the rejectionAnd, as mentioned, warranted for years on top of being a manufacturer's approved match to achieve true required efficiency in operation and not just on paperAgain, customer’s unit was not subject to coverageCustomer was offered coverageCustomer refused coverage and opted to file complaints trying to bully our company and pretend some wrong doing was doneThis case is considered closedThe contract is cancelledThe amount owed will be subject to further action

A [redacted] has worked on this claim and spoken to [redacted] and this claim has been resolved

It is puzzling as to why this is a complaint and what the complaint isEverything was done according to the customer's policyHSC provides different plans which cover different categoriesIt appears that the customer is using website slogans to blanket anything they want to be covered as opposed to the actual plan/contract/policy they have selected and purchasedCustomer has selected our Standard Coverage which covers her plumbing systems such as toilets and faucets, but does not offer water leaks coverage for pipesOur comprehensive coverage offers that coverage, which costs more and which the customer did not selectCustomer has possible leaks inside her walls from possible broken pipes which cannot even be diagnosed without cutting sheetrockCustomer was correctly advised of the findings and the coverage and everything was done correctlyFiling a complaint disregarding the policy and asking for coverage that the customer does not have is disingenuous and wrongTechnician also mentioned that a molding was nailed in over where the pipe is in her garage and it is possible that there may be a nail in the pipe, but cannot tell until the wall is opened and the pipes are inspected and leaks are locatedCustomer was advised of that and the agent mentioned that in the case that is found to be true, a nail in a pipe would not be a warranty issue anyway even on a correct policy as that is not wear and tearThis was simply extra information provided to the customer for a better understandingThere was nothing wrong done at any point and this complaint is and surprisingHSC would be happy to extend our costs to the customer should she wish to use our authorized plumber to proceed with the workHSC will also, in good faith, offer a one-time courtesy towards a non covered issue of $for the customer

While it is easy to make up claims, and while we appreciate everyone's feedback, there are easy and simple facts and truths that are undeniableThe customer consciously and intentionally purchased a home warranty plan which does not cover conditions existing prior to the start date of the contractShe then immediately filed a claim for her air conditioner, at the start of the contractHSC has dispatched a technician who diagnosed the systemThe initial diagnosis was for a broken motor, which had to be replaced (for hundreds of dollars) before anything further can be diagnosedDespite this being a pre-existing condition, HSC has fully approved the repair as a courtesyHowever, the customer was advised on the telephone by an agent upon approval that this was a courtesy approval and should there be other pre-existing issues they would not be subject to coverageUpon replacement of the motor, it was found that the unit was missing out of the pounds of Freon which has leaked outThis means that a tiny invisible leak developed in metal coils, which takes months if not years, then the Freon has slowly leaked out enough to significantly drop the pressure of the system (which also takes a very long time), and then the motor broke and the customer, against all facts and having known this, claims that it all somehow happened in a matter of a few daysNot only does the customer attempt to defy blatant reality, but she then resorts to filing Revdex.com complaints and makes statements such as: "they can come back with anything and say pre-existing" and "company only looks to make money and not help people"This is after we have approved hundreds of dollars after only receiving one month's premium of $from the customer for a non covered repair specifically to help her, on top of offering assistance with replacement - all above and beyond any contractual obligations or coverageNo good deed goes unpunishedIt is the actions of the customer that are unethical at best, and evidently fraudulent in intentHSC is an honest company and often helps people above what their coverage providesWe believe it is important to remain within the scope of reality and truth which show the clear facts of the situation as opposed to fabricated statements intended to obtain something that is otherwise not yoursIt is extremely sad to see people abuse the Revdex.com platform with dishonest claims for selfish benefitsHSC is willing to give the customer the benefit of the doubt and honor the offered courtesy towards the motor repair and assistance in replacing the system which we do not have to entertainHowever, all courtesies will be voided if the fraudulent actions continue and the account will be sent to the fraud prevention department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I had no idea of the faulty system and had Choice Warranty insurance priorWhy would I cancel a service that I already had that I knew would cover to go to someone else that ithought would notNever had a contract with this companyCould have been through my ex-husband putting it in my name which I already have a case in court for other things he didHow am I to know as a non-expert of a heating system that the furnace had a pre-existing conditionThere were no prior challenges there were no prior noises until the day it happenedBut luckily I was able to get back with Choice warranty and they covered itMy furnace is fixed My monthly amount is cheaperMy service charge is cheaper And I receive my refund for my initial enrollment fee, and I'm satisfied with that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This customer does not even deny attempting to defraud usHis complaint begins with him stating that he turned on his unit and it was not workingHis statement says, as his conversations with our agents, that although the system has pre-existing issues and is void from coverage, and although he acknowledged that the Freon issue is pre-existing and not covered, that we should repair part of the non covered unit because the two issues are not relatedFirst of all, this is a blatantly and a completely ridiculous notionThe system is not subject to coverage and no partial repairs should be coveredCustomer states that the motor failure is not related to the Freon leak (which nobody stated to begin with) and therefore should be coveredNot only is that completely and absurd, but the customer filed the claim stating that the unit/compressor will not turn on - meaning due to the motor and capacitor as a Freon leak does not lock up the system and it would still turn on and run but will not blow cold airSo the customer purchased a warranty at the end of March (for the season), turned on the unit he knows is bad (for the season), files a claim for the unit not turning on (as later found to be due to the motor and capacitor), is diagnosed as having numerous issues including one that would be physically impossible to have happened instantly upon turning on the system (Freon leak with half of the Freon still in the system continuously leaking), and files a and preposterous complaint stating that the other issues theoretically could have happened quickly and we should be covering them despite the claim itself being for those issues and the unit never turning on at all after the start of contract and despite the system not being covered regardless as it still has other pre-existing issues (Freon leak)Customer does not even try to hide the blatant fraud attempt and slanders our company to the Revdex.com with ridiculous suggestions and accusationsSuch absurd and blatantly and fabricated complaints should not be added on our recordIt is a mockery of the platform intended for honest customersThis contract has been cancelled as requested by the customer as soon as he learned that his physically impossible suggestions would not cover his non-covered unit and that he was caught red-handed and it was not going to workThere is nothing else to be done on this contract besides sending it to our Fraud Prevention Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Making statements does not make them any more trueWe encourage the customer to read the contract she is misquoting, as well as to count the days and the billing cyclesWe would refer her to the summary page, the coverage section, as well as the cancellation policyWe would be happy to provide the pages for her for easy and convenience of finding itHSC would have been happy to go outside our contractual obligations and take a loss and issue refunds of both months with waived balances had the customer agreed to itHowever, the customer instead opted to file this complaint instead in hopes of getting more as well as to bully us to provide services we do not provideHSC has a strict policy against bullying and intentional warranty fraudAll courtesies are now void and she is no longer a customer of HSC per her own requestA proper refund HAS already been issuedHSC is open to, as yet another courtesy, waive the cancellation fee and increase the refund for the customerHowever, it would have to be via a written agreement with the customer and service as a final stipulation and agreement as well as withdrawal of this complaintThis is a conditional courtesy offer which is outside our obligations and is simply us losing money for no fault of our own after having become a victim of complaintsThe customer is open to e-mail us at [redacted] or request a call back from a supervisor

The statements made in this complaint are factually incorrectCustomer was offered a value which is much higher than the worth of the covered systemIt was not low balled but, in fact, higher than it should beCustomer's invoice was received on Customer was advised of the time frame and never was she advised ten to fifteen days, that is simply an exaggeration just like regarding the valueCheck number [redacted] has been mailed out to the customer and the customer was advised and is aware of itWhile we understand the customer may feel impatient or frustrated, this complaint is unwarranted and extremely overstatedThere is nothing else for HSC to do on this case as the check has gone outShould the customer not receive it in the rare case of a post office error, please let us know and we will promptly re-issueThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still don't understand how calling in a claim is committing fraud??? I had a complaint from the renter that the AC and the Fridge were not working, I called in those claims and called repeaditly to find out the status It took over a month for them to respond with an answer that was not sufficient AS far as the home owner being in contact with an agent while this was going on I have submitted the text messages where it shows where I asked for help from the home owner to help get an answer on these claims, the home owner was never in contact with the home warranty company prior too regarding these claims until I asked her for assistance I offered to submit a copy of the inspection report to which the person I spoke with and who is responding to these messages denied it stating that the inspector was not a licensed individual and couldn't provide proper proof because he was not a licensed individual, again, the recorded calls will simple tell the truth of this whole matter This is ridiculous and absurd that these claims of fraud are being stated, there was no fraud committed, pull the recorded calls if they haven't been deleted by the companyI have text messages between my self and the home owner and my self and the resident trying to get this resolved I would like to know exactly what fraud they are trying to say was committedI guess every work order that is called in, is fraud? IN the state of Texas, inspectors have to be licensed through the state to do inspections She is obviously not abreast to how tings work in the real estate industry There is a reason the home owner canceled the policy, because the two items that were called in, they did not cover and she was paying an exorbitant amount in service callas and monthly fees for a policy that apparently doesn't cover a thing I have worked with many home warranty companies, from Nations, to Old Republic, to Landmark, Home Warranty of America, and AHS and I have never had an experience like this in all the years I have been managing rental homes and working with home warranty companies, this is the first by far It is a strong accusation to say some one is committing fraud, yet, she has no basis to back it up, she keeps saying it but never offers a reason, yet I have provided proof of the time line of events on how this took place She is angry because once again some one is filling a complaint and didn't back down to her I questioned everything she was telling me because based on my years of experience in property management and real estate, non of what she was saying made since, and she didn't like that She actually retaliated by threatening my business and flagging our ( my owners) account If she was able to understand a contract, she would see I have full authority to act on behalf of the owner, the owner provided me the right to do so, not only by signing the contract but by contacting her company and giving them the authority to speak with me regarding maintenance issues Please have her provide examples of the fraud she is claiming happened Again, she is hoping that we will just quit responding and this will go away, just like they did on the two items that we called in for repair It's amusing to me that these items worked for several months after the purchase of the home and there were no issues until May, yet she is claiming the they were pre-existing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have provided in our previous response undisputable clear facts regarding this customer and their claimPlease see previous responseStating facts and exposing statements is not intimidatingMixing fabricated statements with emotional opinions simply does not negate factsThe system has numerous pre-existing issues and is not subject to coverage under the purchased planThe few people out of countless dozens of thousands of claims who do attempt to pull this and are declined and then choose to post complaints with the Revdex.com do get proper responses - as they should - which shed light and provide factual information on the otherwise falsely painted pictureRejecting resolutions which are courtesies and are above and beyond any contractual obligations does not mean that there weren't anyThere did not have to be any, but we always go above and beyond and give our customers the benefit of the doubt and offer assistance for which most are appreciativePlease see previous reply for the facts on the situationThe contract has been cancelled as per the customer's requestThey are welcome to contact the supervisor via the telephone should they wish to take advantage of any assistance previously offeredOtherwise this claim was already forwarded to the proper department and the contract cancelled

On top of everything stated in the rejection being completely and utterly false, the customer has also threatened the supervisor with complaints and stated that if we do not replace his boiler then he will make complaints and we will have to (and we quote) "pay more in marketing", so we should give in to the bullying by just giving him moneyThis is, in fact, completely fraudulent and will be reviewedCustomer simply ignores all facts and repeats the same blatantly statementsTheir heat exchanger did not degrade itself in a week's timeThat is impossibleThe point of the warranty is NOT to sign up to get remodeling or home improvement done and get replacementsWe, again, do require all covered systems and appliances to be fully operational to the manufacturer's originally intended design and specifications at the start of the contractThis system was not, regardless of alleged times the manifestations of the symptoms has occurredWe did not agree to be defrauded nor cover anything that is not coveredCustomer purchased our contract themselves and it is not clear that it was with clear intentions and purposeThis is not, and never was, a service that our product providesWe are not backing out of any contract we are actually strictly following our contract and our contractual obligationsFabricating ideas of what our service should be for this customer does not change what our service isWe have given all the benefit of the doubt to this customer, as we do to all customer even ones with questionable situationsHowever, this case has become extremely and blatantly evident and obvious and at this point it will be in the hands of the proper departments that deal with such situationsThere is nothing for HSC to bully for here and that allegation is absurdWe have initially agreed to disregard the fraudulent attempts and threats and to fully refund the customer as well as to waive the cancellation fee and other fees and absorb the loss for the customerNow after such absurd attempts at fraud have surfaced, we will only be going by the contract and reviews/decisions of the Fraud Prevention and Legal Departments and any and all courtesies are void and any and all outstanding balances will be billedThe bullying is very clear and evident from the customer who wants their boiler replaced so that they can cancel the contract they fraudulently signed up for specifically to get this doneAnd as per their conversation with our supervisor, had all this planned in advanceThis was a courtesy response as there was no new information presented in the highly unethical and blatantly rejectionHSC will not respond to further allegations and further attempts by the customerShould any reasonable statements or requests arise, HSC always has an open line of communication to all of our customersOtherwise, repetitive statements have already been addressed and there is nothing further that can be done regarding unethical demands of this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: MY COMPLAINT WILL NEVER BE TOTALLY RESOLVED WITH THIS WARRANTY COMPANY BECAUSE THEIR FAILURE TO REPAIR OUR AIR CONDITIONING UNIT FOR DAYS, FROM JUNE **, 2017, TO JULY **, 2017, IN TEMPERATURES OF DEGREES TO DEGRESS NOT ONLY PUT OUR HEALTH AT RISK (WE ARE BOTH YEARS OLD) BUT ALSO FORCED US TO ENDURE TECHNICIAN VISITS THAT ENDED WITH US PAYING OUT OF POCKET A $SERVICE FEE AS WELL AS A $FREON CHARGE THEY WOULD NOT COVERBY ANYONE'S STANDARDS, A SITUATION NO ONE SHOULD EVER HAVE TO GO THROUGH.I FIRST AIRED MY FRUSTRATION TO SENIOR SUPERVISOR, STACEY C***, WHO STATED SHE WAS GOING TO PERSONALLY TAKE CARE OF THIS MATTER HERSELF AFTER OUR CONVERSATION, THE HOME SERVICE CLUB DISPATCHED [redacted] HEATING & AIR ON 7/*/ AFTER FIXING A LOOSE CONNECTION AT THE CONTACTOR, CLEANING THE CONDISOR, AND RESETTING THE BREAKER, THEIR SERVICEMAN, STEVE, LEFT WITH A $SERVICE FEEWITHIN AN HOUR OF LEAVING, THE UNIT QUIT AGAIN THEY RETURNED THE NEXT DAY AND HARD-WIRED A NEW THERMOSTAT AND SAID THAT SHOULD WORK AGAIN, AN HOUR LATER, THE UNIT ONCE AGAIN STOPPED AND [redacted] DECIDED IT WAS A BAD BREAKER THE HOME WARRANTY RESPONDED BY SENDING OUT AN ELECTRICIAN WHO FOUND NOTHING WRONG WITH THE BREAKER BUT COULD NOT UNDERSTAND WHY THE AIR CONDITIONING COMPANY DID NOT NOTICE THAT THE FAN WAS NOT WORKING AND THAT THE BREAKER WOULD BLOW FROM THE STRESS AFTER CONTACTING [redacted] ***, STEVE AND JIM BOTH CAME OUT AND HARD WIRED A NEW THERMOSTAT AND WERE CONFIDENT THAT IT WOULD CURE THE PROBLEM AGAIN JUST 1-HOURS LATER IT STOPPED AGAIN THEY AGAIN RETURNED AND REPLACED THE CONDENSOR AND AS THEY LEFT STATED THEY WERE SO SURE OF THEMSELVES THAT THEY KNEW WE WOULD BE CALLING THEM IN AN HOUR TO TELL THEM HOW PLEASED WE WEREAN HOUR AND A HALF LATER IT STOPPED AGAIN AND WE WERE NOT SINGING THEIR PRAISEVERY UNHAPPY I THEN TALKED TO GABRIELLE, WHO WAS NOW RETURNING STACEY’S’S CALLS WHO WAS NOT IN THE OFFICE SHE INFORMED ME THAT EVEN THOUGH SHE KNEW I DID NOT FEEL [redacted] WERE QUALIFIED THEY WOULD HAVE TO RETURN TO FINISH THE REPAIR DAYS PASSED AND I FINALLY HEAR FROM GABRIELLE WHO NOW STATES THAT THEY ARE GOING TO LOOK FOR A SECOND TECHNICIAN THEY GIVE NO REASON AT THE TIME BUT WRITE IN THEIR RESPONSE TO THE Revdex.com THAT [redacted] TOLD THEIR AGENT THAT MY HUSBAND OR I TREATED THEM DISRESPECTIVELY AND CUSSED THIS IS AN OUT AND OUT LIETHEY KNOW IT AND I KNOW IT THEY USE THIS LIEING EXCUSE TO COVER UP THE FACT THAT THEY ARE INDEED UNQUALIFIED TO DO THE REPAIR MORE TIME PASSES AND THEY TELL ME THEY HAVE FINALLY LOCATED A CONTRACTOR WHO WORKS IN MY AREA KAREN INFORMS ME REO MECHANICAL WILL CALL AND SET UP AN APPOINTMENT, THEY DOBEFORE THEY CAN COME I RECEIVE A PHONE CALL FROM GABRIELLE WHO NOW TELLS ME I WILL HAVE TO PAY A $FOR THE FREON BECAUSE THE SERVICE CLUB DOES NOT COVER THAT DURING OUR CONVERSATION SHE HANGS UP ON ME AND THEN SENDS ME AN EMAIL SAYING THAT SHE DID NOT HANG UP ON ME MIKE, A TECHNICIAN OF REO MECHANCIAL, COME OUT ON JULY **, 2017, AND ASSESS THE SITUATION AND DECIDES THE UNIT NEEDS A NEW MOTORTHEY RETURN ON JULY *** AND WE FINALLY HAVE AIR CONDITIOING AGAINTHE PRAISE GOES OUT TO THEM!BOTTOM LINE I AM RESPONDING TO THE HOME SERVICE CLUB WARRANTY’S STATEMENTS TO LET OTHER HOMEOWNERS KNOW THAT WHILE THEY ADVERTISE NO WORRIES, JUST SERVICE--IT IS FAR FROM THE TRUTH IT WAS A NIGHTMARE THAT I WOULD NOT WISH ON ANYONE BUY YOUR HOME WARRANTY POLICY WITH CAUTION! I PERSONALLY HAVE POLICIES WITH THIS COMPANY AND HAVE NEVER BEEN PLEASED WITH THEIR RESPONSE TIME IF THEY CAN ONLY FIND AIR CONDITIONING COMPANY’S IN MY AREA FOR REPAIR IN 20+ DAYS, WHY ARE THEY IN BUSINESS? THEY CERTAINLY DID NOT MENTION THIS FACT WHEN I PURCHASED THE POLICIESBOTTOM LINE, CHECK OUT WHAT OTHERS ARE SAYING ABOUT THEM I AM NOT THE ONLY UNHAPPY CUSTOMERn order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you SO VERY much for your assistance with this! Sincerely, [redacted] ***

While we appreciate everyone's feedback, we feel it is important to separate what had actually transpired and facts from completely and seemingly intentionally bias subjective opinionsThe claim was handled correctly and a technician was dispatched and diagnosed the system at the customer's home The claim was unfortunately, however correctly, not subject to coverage as per the contractA representative worked with the customer and offered to extend our prices as well as got him a generous courtesy towards it which would have made the cost significantly less than what the customer ended up paying on his ownThe customer had initially agreed to the generous courtesy but then refused it and has since shown clear intent of extorting money from our company via unethical methodsCalling a $courtesy outside contractual obligations a "small token amount" when there is zero liability on the claim, and after initially excepting the courtesy, is simply incorrectThe customer then threatened to post more slanderous comments unless more money was given to him to which he was not entitled toThe representative did not ignore anyone, she politely replied that the customer's demand for almost double the maximum allowed annual coverage on covered items is not something that can be fulfilled, even if it was covered but especially since it was notHSC is an honest company and has strict policies against extortion and slanderA very large and generous offer was made to the customer in good faith which he, after accepting it, later refusedCustomer can contact the agent assigned to the claim or a supervisor at any time should he decide to accept a courtesy or have any other questions or concerns

Unfortunately everything stated in this complaint is a total misrepresentation of factsThis account has been flagged and will be reviewed by our Fraud Prevention Department and may be subject to cancellationThe customer signed up with a bad system with intentions to get it replaced - not a service we provide as clearly stated in our contract and is attempted warranty fraud when done intentionallyUpon discovering that we will not be covering pre-existing conditions as it is not a service we provide, the customer began threateningCustomer's statement herein are completely falseA supervisor did attempt to help and did offer courtesies including a lot of money outside any contractual obligations and just to help the customer and because customer service and customer retention are our utmost prioritiesHowever, all courtesies previously offered are now voidNobody yelled at the customer (everyone, in fact, were exceptionally nice and took a lot from the customer while remaining professional) who, in turn, was extremely rude and threatening to a female representative and made statements such as: " [redacted] ***", " [redacted] ***", " [redacted] **", etcCustomer was not hiding the fact that he is attempting to unethically bully us into paying for his bills outside any contractual obligationCustomer's claims regarding the technician are also incorrectAs per the customer's contract, issues existing prior to the start date of the contract are not subject to coverage, it is simply not a service we provideWe are strictly a home warranty company and do not provide any general contracting, home improvement, or remodeling servicesAlso as per the contract, it may be subject to cancellationThis account will be reviewed and should anything be deemed as fraud, the contract will be cancelled, reported, and any outstanding balances due will be subject to further actions including but not limited to collectionsShould any refunds be due they will be issued accordinglyIt is unfortunate that such are the extents to which people go in order to obtain what they are not entitled toIt is now very evident that there wasw no miscommunicationThe customer planned and very well and knew what they were going to do, were fully aware of everything every step of the way, and have showed clear intentionsHSC is an honest company and provides reputable service and will remain so despite such attemptsShould the customer have any questions they may contact the supervisor assigned to the case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: HSC Contacted me again on ** July, stating that my account had been flagged because of a complaint filed with the Revdex.com and because of that the "courtesy" payment of $was no longer viable and the only way I could receive a "courtesy" payment is if I told the Revdex.com that the issue was resolved The previous email from HSC to the Revdex.com stated that I asked for financing, but did not, I asked to go with a company that offered financing I never asked for courtesy after courtesy as they stated, only for what was fair and just Again as I stated originally the technician they sent has stated that the reason for failure was do to two failed motor and rust and corrosion had nothing to do with it When I spoke to HSC on ** July they also stated that whether or not the rust had anything to do with the failure it still voids the contract They even went as far to say that surface rust on the outside of the unit would void the contract The unit in question was maintained every year and even the technician from Keep N Kool LLC stated that "overtime rust develops no mater what you do." The fact that it had nothing to do with the failure is the problemI do not feel it is right at all that the only way they will offer me anything is if I stat to the Revdex.com that the issue is resolved I just want what is fair and don't feel I should have to essentially pull my complait to do that People should not be treated this way for a service they pay their hard earned money for I just want, what is fair and just In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

There may have been a misunderstandingEach home warranty contract is for a property address, not for a personA house can change owners and remain coveredA person cannot move to a different house and keep the same coverage, they would need a new plan for the new homeThe new plan will be priced accordingly based on the state and property type and any issues at the new home that were there prior to the new plan would, of course, be pre-existing to the new plan and not subject to coverageA warranty plan can carry over from person to person as long as it is for the same homeIt cannot carry over from one property to the nextWe apologize for any misunderstandingsA supervisor was already assigned to this case and is working with the customer