DC Energy Innovations

This is the second time this customer has filed a completely Revdex.com complaint and provided opinion based incorrect information while HSC has done nothing wrongCustomer need a full replacement of her central AC unit, both inside and out, as well as the furnaceIf customer (yet again, and falsely) believes that this costs under $then they are, yet again, simply incorrectThere is no option to repair this system as the first repair of the motor/control board failed and the compressor failed right afterThis is an old, R22, obsolete system which is beyond economical repair and needs to be replaced with an up to code correct systemHSC has fully approved the maximum allowed annual limit for this replacement and advised the customer a week ago and we are ready to proceedThe customer advised that she will let us know as she did not have the funds to pay for her partThen this complaint, yet again, appears with completely non-factual statements that the customer believes can somehow become true if a complaint is filedFiling a complaint does not make the system repairable, a repair viable, or change the prices of the cost of a replacementCustomer's claim was assigned, diagnosed, determined, assessed and covered, approved, and is ready to goAs was the previous claimWe continue to provide coverage, good decisions for the home, and contractual service and continue to fall victims to non factual complaints to which there is no response as nothing wrong was done and pretending something is an option when it is not will not take a needed replacement and change its cost to a cost of repair which cannot be guaranteed or doneIf customer wishes to proceed with the claim, which was approved a while ago, she can let us know and we will be happy to proceedAny claims that remain on hold may be subject to re-evaluation of costs as equipment, material, or labor costs may change with timeShould the customer choose to refuse our services and peruse other options, she may do so on her own accordIn neither of these cases is this complaint legitimate nor can any realistic aspects of the needed work be transformed into something they are not

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I had claims with Home Service Clubare being serviced - while the other two have not been touched upon atall yet! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] After I called another repair company to come put Freon in for cheaper than what this company was charging, we came to find out that it was not the Freon Yes my air broke days after purchasing a Home Warranty Things happen, I made another claim for them to send another tech since the issues was not resolved the first time The company would not send a tech out they just automatically assumed that it is pre existing So, basically if your unit is not brand new then anything that happens to any item is pre existing It clearly states in the contract that it covers up to $in cost but I guess you have to have brand new everything before they will even consider working with youTheir ratings are a lie It's funny that their tech guy said their company and Choice were the worst Home Warranty companies I saw the email that showed it took them a whole week to contact him about my air I wish to cancel my policy and never have anything to do with this cheap, cheating company I should of read all the customer reviews, after all this happen I did research and found that this is a routine for this company Just cancel my policy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

There was and is absolutely nothing wrong with this claim and thefact that there is a complaint on our record is disheartening and absurdThisneeded a lot of review and decisions and is a big jobThe service is notguaranteed to be instantA technician was assigned promptly, unit wasdiagnosed, reviewed, approved, and covered for very expensive repairsPleaseremove this from our records

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

This (complaint # [redacted] ) is a duplicate complaint to # [redacted] and is an outright lieCustomer confirmed on a recorded line on 32017, three weeks since)A receipt for her out of pocket cost was e-mailed to her a week ago as wellShe has filed not one but absurd and complaints and this one is a duplicate for the same issue which was not only never an issue of any wrongdoing but was finished long ago above and beyond any contractual obligationsPlease confirm that this duplicate will not be on our recordThis case is closed and has been for weeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI was offer $in a checkI accepted Sincerely, [redacted] ***

This customer is no longer a customer of HSC and his account will be reviewed for warranty fraudHe signed up and intentionally misrepresented his system which was already bad with seals gone on the heat exchanger and which was needed to be fully replaced and has since attempted complaints, threats, accusations to both our company and the technician, falsification of facts, and has even gone as far as to accused of (and this is a quote) "elder abuse" and resort to religious scare tacticsCustomer has requested to cancel, but has already initiated a charge back with his credit card company to further add on to his intentional actions of unethically bullying and misrepresenting to get what they are not entitled to which include using an elderly person and religious scare tacticsCustomer neglected to mention the chargeback in his complaint and is requesting we give in to his fraudulent demands, gift him home improvement money (services we do not provide), and issue a refund on top of itAs soon as he learned that pre-existing issues were not covered he demanded a full refund because he "did not get what he paid for" as he specifically signed up for this issueFavorable cancellation terms and an increased refund were offered to the customer as a courtesy anyway as customer service is our utmost priorityHowever, after what are now clear and evident intentional attempts, all courtesies are void and no longer offeredAny refunds will be in accordance to the contractual cancellation policyThis case is under reviewAny outstanding balances left on this contract will be subject to further actions including but not limited to collectionsHSC is an honest company and provides honest and reputable service and will continue to remain so despite such disheartening and unethical actionsWe are strictly a home warranty company and do not provide home improvement, upgrading, or remodeling services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Now I am called a defrauder, they continue to suggest that I bought the contract with the awareness that the furnace was already breaking downThat is absolutely false, [redacted] dealer stated emphatically that the heat exchange was not defunct broken or leaking, the issue that caused the replacement was that the motherboard was no longer made and these furnaces are all being replacedWe liked the [redacted] furnace and even replaced it with a Lennox.The technician that they hired did not know the characteristics of that particular machine and was not mislead by me nor did I try to mislead themThe furnace had been serviced by [redacted] two years before and had worked adequately for those two previous years.They accused me of fraud because they were not willing to provide the service that their salesman so emphatically maintained that they would much rather replace defective parts rather than try to fix them.They demanded my silence if I accepted the refund and that is what I believe is absolutely wrong because if a business will not fulfil their contract I believe they should bear the consequencesI do have the [redacted] bill with their documentation that it was not a heat exchanger problem but I do not have it as a file I can attach and my time is running outThanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again, nothing is or was wrong with the compressor, according to the Trane authorized dealer/technicianThis issue was not and did not exist prior to the contract start dare, I also do not appreciate it being implied that I was aware of the issueAt this point, I would like to request that my contract be cancelled and fees be waived In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This issue has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Here’s my reply to HSC:HSC statement: [redacted] My statement: The AC unit was working well when the hot weather hit Of course no one uses AC during winter time, it was May [redacted] when I first requested the service for the AC which was the same day the AC wasn’t blowing cool air The hot weather started way earlier than that time and have any issue with the AC before that As for the company with a good track record for many years, here are reviews from [redacted] about the company performance:Reviews from ***· [redacted] Worst company in the worldI used my home warranty company and they denied me for both the dishwasher and stoveThey delay and denyUseless company.· [redacted] Hire them if you want indefinite delays and a shoddy job doneGot referred to these guys through our home warranty service and they are completely unprofessional, unresponsive, and don't know what they are doing [redacted] Dishonest, shoddy serviceIf I could rate zero stars I wouldWe had a problem with our fridge and our home warranty sent out All Home AppliancesWe had to jump through hoops for a few days just to set up an appointment, with them continually saying they'll call us back but never didFinally a technician came out, said that we needed a new control board and the coils needed cleaningThe control board is covered by the warranty's deductible, but the cleaning will be another $Sure, sounds fineSo for $the technician runs a toothbrush over the coils for minutes and uses my own vacuum to suck up the dustHe then disconnects the control board, puts a new one on (or so I think) and leavesNow several hours later and the fridge is even warmer than before he cameWe call the company back and they say it must have been the wrong part, they'll get a new one and be back out tomorrowThe next day comes and we hear nothingWe finally call them, we're told someone will call usAgain, nothingI had to go to work so my wife finally got them on the phone simply asking what the deal was and when we could expect someoneThe person on the phone was exceptionally rude to her basically saying that since it was Friday afternoon the part shops were all closed now and there's nothing they can doMind you, we called them back Thursday night to tell them the repair not only didn't work but made things worseSo at this point we decided we didn't want to deal with this stupid runaround and awful customer service so we contacted our home warranty people and they sent out a new company ( [redacted] ***)The technician from [redacted] came to the conclusion rather quickly that the control board in the fridge was the original one and had never been replacedHe pointed out to me the part that had failed and how he could tellHe said the guy from All Home Appliance probably assumed it only needed to be cleaned (which [redacted] does for free, by the way), but if he just charged us the $to clean it he wouldn't have also gotten our $home warranty deductibleSo he faked changing the control board and charged us doubleHis reasoning was that 1) Our control board was a very rare part and there's no way they would have had it readily available on the truck, 2) If he had changed it, there's no way it would have gone bad again so quickly, 3) The All Home Appliance technician wrote down no part numbers on the work order and didn't leave behind the old control board4) The fridge was still as warm if not warmer than before All Home Appliance serviced itThe [redacted] technician said he could get the part in a day or two but would have to report his findings to our home warranty as he'd be billing them for the same part twiceI called our home warranty as well to report the attempted scam from All Home Appliance and to tell them to please never use them again in this areaI'll also be following up with the Revdex.comEDIT: In response to your reply - I don't take issue with your charging to clean the unitI understand that service is not covered by our home warrantyYou are well within your right as a business to charge whatever you want, I'm simply alerting people that what you charge $for, others like [redacted] do for free Secondly, if the part was replaced then why did the problem persist? Why when we called back, did you immediately say it must have been the incorrect partIs it not quite simple to determine the correct part based on the model number of the refrigerator (which I forgot to mention but the technician had written down incorrectly on the work order)Finally, if you stock such a wide variety of parts then why were we told you didn't have the correct part all of the sudden and there was nothing you could do? Thank you for the prompt response but it does nothing to address my concernsI'd like to give you the benefit of the doubt but there is too much evidence that points in the other directionAt worst you tried to scam usAt best you're incompetent at fridge repair.· [redacted] Used [redacted] to go with this company Set appointment for today between 10a-1p 1:30p called for statusSupposedly they tried to call, but no record of it Assured would arrive in afternoon 6:30p called and canceled appointmentBig fat no show Moving on to try to find someone reliable.· [redacted] Thoroughly disgusted with this company! My home warranty company dispatched them to look at my fridgeThey came and and said there was nothing wrong with it-- that it is merely cycling between cooling and defrostI assured him I thought he was wrong, he persisted that I was messing around with the temp and he left, having done nothingFast forward a couple of weeks...I come home from days of work travel to find my fridge degrees, meat in freezer thawed and everything in fridge spoiledCalled my home warranty and they called the appliance guy and confirmed with him that he would be back out next day between 9-12amAround 12, I called the guy and he said he wasn't coming and there was nothing wrong with my fridgeWhy then, did he accept the work order? Why did he not call? Why was he a complete [redacted] when I called him? DO NOT use this guy-- named MoRude, unreliable and will leave you sitting with a fridge full of rotten food! Zero stars! HSC Statement: [redacted] My statement: This is not true, the contractor never mentioned anything that insurance wouldn’t cover on his visit on May *** All he said that he added Freon and the cool air should start flowing normally He however told me that the warranty company will take more than a week to approve replacing the coil and then he offered his service out of the warranty palnHSC Statement: [redacted] My statement:This is not true, no leak was found in the system After HSC neglected the repair I requested, transferred my file to the fraud prevention department and blocked my access to any information that would tell me if the repair is going to happen or not, I had to look for someone else to repair the AC, to bring my older mother back home and be able to live life I looked in craigslist and after several phone calls to different contractors, I found a company called [redacted] , Mechanical services, LCC, phone number ###-###-#### that has a technician available the same day I told the technician from [redacted] Company what HSC contractor told me which is leaking due to coil damage, he did thorough leak testing, but he didn’t find any leak I am attaching copy of the payment receipt which also provides details about the diagnoses, the findings and the repair that was done If the copy of the document is not clear, I can mail clear copy of the document Bottom line, no leak was found The contractor HSC assigned told me that the coil was old and leaking, he offered to replace it on the spot with out of pocket money which I refused knowing that this same contractor offered me his services out of the warranty before Also the coil itself was replaced on June by [redacted] ***, phone number ###-###-####, an air-conditioning company assigned by [redacted] , the home warranty company I had contract with before HSCHSC says they have records of voice messages of me being happy with the service, I demand HSC to provide records of those voice messages I have never left any voice messages to this contractor, I only sent him text message thanking him for the same day repair he did on May *** HSC Statement: [redacted] My statement:This is definitely statement from HSC I never threatened or asked to replace the AC unit, I did say though that I will continue posting honest reviews which is my right as consumer I refuse HSC accusation of me making threating statements and asking for system replacement and I demand HSC to provide records of the call with Stacey C***, the supervisor assigned for the case In fact Stacey was the one who was yelling and screaming at me over the phone, she started the phone call on June [redacted] saying that she wanted to talk to me about the two reviews I put online, she never discussed any repair issues or brought up any solutions She was the one who started screaming at me and throwing very improper language I asked her to stop using the harsh language, but she continued yelling, I had to end the call I called customer service and asked to talk to someone else other than Stacey, but they refused Again, I demand HSC to provide record of the phone call with Stacey C*** I am refusing this accusation fully HSC Statement:Customer has posted numerous reviews and this complaint with complete mis-informationThe repair she suggested was allegedly done with her own technician is not what a professional technician with a proven record diagnosed and does not make sense for the price she claims in this complaint she paid for itThe price is, however, fully in line with the cost of the repair needed as diagnosed and quoted by our technicianCustomer signed up with a bad unit, showed that it was planned and intentional, was caught on numerous statements, posted complaints, and will be reviewed for warranty fraudMy Statement:As US citizen and Tax payer I have the full right of freedom of speech and no one can revoke this Also as consumer, I can post reviews online as long as I am not lying and saying the truth This whole situation was escalated because of the reviews I put online, none of those reviews was improper or false It was the story of what happened I didn’t sign up with bad unit, the unit was installed by A Advantage Heating and Air-conditioning, phone number ###-###-#### on January **, I moved to the house on July 2012, the unit kept well serviced, changed filter on time and have always had home warranty serviceI refuse HSC accusation of me signing up with bad unit internationally and providing statement I am senior manager with a reputable business, I don’t have bad records and always maintained great credits I demand HSC of written apology of all of the accusations HSC Statement:Courtesies previously offered and approved are void and no longer offeredAny outstanding balances will be billed should the account be deemed as fraudulentA supervisor has numerously attempted to contact and speak to the customer, despite the blatant comments and slander against the agent by the customer, and courteously continues to sustain an open line of communicationWhile we appreciate our customer's concerns and feedback - we feel that it is important for the information to be transparent and factually correctShould the customer have any questions she can contact the supervisor assigned to the caseThe even more absurd statements about paying taxes and freedom of speech will not be entertainedThe account will be reviewed and handled and reported accordinglyThank you.My Statement:I demand HSC to provide records of the following:-records of phone call with Stacey C [redacted] who verbally abused me and refused to listen to a single word of what I wanted to say.-show proof of previously offered courtesies HSC refused to listen to me, refused to assign someone other than Stacey C [redacted] to talk to, denied my access to any information that would tell me information about whether the repair is going to happen or not, so I ended up paying $1,which is unexpected expenses that will affect my budget for a long time - I was verbally abused, denied freedom of speech, and falsely accused of fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are being bullied by this company and threatened that we will undergo a "fraud investigation" because of an honest claim we submitted under our CONTRACT with this home warranty company after a malfunction of our boiler It is unfortunate that our boiler developed a carbon monoxide leak one week after going under contract with this company, but this company is now trying to cancel our contract because they do not want to be responsible for the repair of something that THEY AGREED TO COVER per OUR CONTRACT The customer service agent even admitted via telephone that if this had occurred month instead of week into our contract, the repair would have likely been covered How is that not suggestive of fraud on their behalf? Per our contract, there is no statement that says we cannot submit a claim within the first week of the contract and we had absolutely no control over the fact that this CO leak occurred within this early time frame of the contract THE WHOLE PURPOSE OF GETTING A HOME WARRANTY WAS TO COVER THE REPAIR OF AN ISSUE WITH OUR OLDER HOME, WHICH THEY UNDERSTOOD AND ACCEPTED WHEN THEY AGREED TO COVER OUR HOME PER OUR CONTRACT (with full disclosure/public record of the age of our home) They are demonstrating poor business and are illegally trying to back out of a contract by using terms such as "pre-existing condition" and fraud investigation when really they simply do not want to have to cover the repair because of its expenseThis was NOT a pre-existing condition, and although the boiler is old, it was in good working order for the year we owned the home with no evidence of a carbon monoxide leak at the time of home purchase/home inspection and contract initiation with correct installation of carbon monoxide detectors since home purchase I am a physician and would never leave my infants in home with a heater running and a CO leak just to fraudulently submit a claim under a new home warranty contract I can provide written proof of the fire department response that was made to my home on after my CO detector first alarmed, and can provide proof of the good working order of our boiler per our initial home inspection and subsequent servicings of the boiler since home purchase If this company is in the business of not wanting to provide warranties for older homes with older equipment in working order at the time of purchase and at the time of contract, THEY SHOULD NOT AGREE TO GO UNDER CONTRACT WITH PEOPLE OWNING OLDER HOMES We were mislead when we went under contract with them, and consumers need to be protected from this company Consumers should know that this company will immediately withdraw and backpedal from a legally binding contract if a repair has to be made that they suddenly do not want to provide coverage for, and this claim should most certainly remain visible to consumers through the Revdex.com website We will be pursuing legal counsel to review our contract and to work with this company to resolve the issue, but I believe that this company cannot simply nullify our contract based on the grounds that they are arguing In addition, the emotional distress that this company is imparting on myself and my husband and the bullying that is occurring by threatening fraud investigation and other legal action is sickening and should be made available to other consumers thinking about engaging in business with this horrific company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This claim was processed and was worked on and the customer received correct updates when inquiringUnfortunately not every single claim can be assigned immediately and we apologize for the slight delaySome areas are more difficult than others and we do rely on local service providers in the customer's area who at times may be booked upWhile we try to get every claim assigned as quickly as possible, and are known to be very fast, such success is not guaranteed and at times it may take a little longerThis claim has already been assigned and a technician has already visited the location and diagnosed the systemThank you

Customer signed up with a bad system and filed numerous non-covered claimsBoth the issues were not covered as per the contract and on top of all the conditions were existing prior to the start date of the contractIt is important to note that HSC is strictly a home warranty company and does not offer home improvement services, upgrades, remodeling, or general contracting servicesOur service is not for people to sign up for with aging and defective systems and at no point ever was such a claim advertisedWhether the customer's claims of not knowing the issues are sincere or intentional have no relevance on the fact that it is not subject to coverageWe prefer to give the benefit of the doubt to the case that it is not intentional and the customer was not attempting to defraud our companyHowever, issues that are either existing prior to the start date of the contract or non covered for other reasons are not subject to coverage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above First of all if I did not want my AC unit inspected by HSC I would not have contacted HSCSo your tactic theory is as crazy as it sounds Second I did as I was instructed after talking to their customer service by faxing the receipts to HSC they told me they would review the claim, and see what they could doMy husband and I did as we were instructedI don’t think that constitutes as not wanting their service After seeing some of the complaints I see almost all the homeowners got the same response from this companyThe homeowner is lying or trying to cheat themI have filed claims and both times I have had to follow up with the company on the status myselfThey do not send an email, phone call nothing while you sit and wait Either you call them or you wait As for cancelling the plan we were told to contact them before the plan expired if we chose to renew itNever heard anything about auto renewalAlso normally you are contacted via email or snail mail your contract is about to expire so you know you need to renew it if you choose True we no longer have service with them but this claim was placed when we were covered by HSCThis to me is bad business when you don’t try and work with the customer you are supplying a service to So even though the company contacted us and left a message for us to call which we did and again did not hear back about some sort of complimentary serviceI left a message with my name and phone number no reply so I would not recommend this companyThey should have at least been up front about things and not review stuff to death just to tell you what you already expected you would get from them nothing That was a waste of my time and energy to get them what they requestedNOT GOOD BUSINESS

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Since receiving the response from the business, I have been in contact with them in an attempt to resolve the issue and get them to honor their initial agreement The business refused to honor the agreement and will not be covering the item in question On one of the phone conversations the representative stated that if I would contact the Revdex.com and state that my issue had been resolvef that would show a good faith gesture on my part and maybe the business would cover the claim I stated to the rep that would be a fraudulant statement because as of that conversation the business had not resolved the issue and were not willing to do so at that time I advised her that if the issue is resolved to our satisfaction, I would be happy to notify the Revdex.com that the issue had been resolved Since that conversation, the representative called me back today and stated that the business would not honor their initial agreementto cover my item because the complaint has been made to the Revdex.com and they state the item was deemed pre-existing and will now void all previous offers and go by what they state is the contract I requested that this contract with this company be cancelled and was given a cancellation number and advised someone from the cancellation department would be calling me I would just like to make my experience with this company known to other consumers and be done with this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because the Home Service Company has called and approved part of the repair on the conditioner; however, their response was inaccurate As stated prior, my downstairs AC unit failed, and since I live in Texas and it is summer time, the temperature in the house reached degrees I called to submit a service request and a week and days later, HSC had not approved the request I did call the service tech HSC uses to come out and fix the unit, since my house was uninhabitable due to the high temperatures and HSC would not give approval, I was forced to either get the unit fixed or live somewhere else It took over weeks before receiving partial approval, and given the circumstances, that is outrageous I am glad they will pay for part of the repair, but in the future they need to act much quicker In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It's really sad to see a business make a mistake and not admit to itThis is obviously a misunderstanding where I said to cancel my service call and they assumed that I want to cancel my contractAnd to prove that I can guarantee that there is not a quote from the recorded phone calls where I am saying "I want to cancel my contract." The fact that they automatically assumed that I wanted to cancel my contract says a lot about their business- I'm guessing a lot of people call to cancel their contract because I see a lot of bad reviews onlineIn any case, they canceled my contract without written notification which i'm not sure how legal that isRevdex.com, I appreciate your time and help to try to resolve this but it does not look like this company is willing to admit that they messed upYou guys can close the caseMy lawyer will send them a letter at a later time Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This claim was assigned as well as approved for a second opinion.Two professional technicians have now looked at this system and one has been approvedfor initial repairs and should be contacting the customer to schedule the work.This is despite some possibly non covered findings. We apologize that... it hastaken a few extra days, however, it is standard procedure and is to the benefitto the customer to have more than one technician look at and diagnose thesystem.