DC Energy Innovations

This claim has been resovled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business is claiming preexisting, which is not the caseThey still fail to provide their FL insurance license and from reading plenty of reviews online, I'm not the only one this happened toThey want their payment but use every excuse to not pay claimsThey have been reported to the State of Fl for unlicensed activity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Either this customer blatantly does not and simply refuses to understand the situation, or he is intentionally attempting to commit fraudThe fact that he believes that he can simply "purchase a warranty, pay the first premium, intentionally wait past the grace period, and file claims for bad
units", and the fact that he does not even hide the fact that it is what he did says it all and makes it very clearIt is important to note that we are strictly a home warranty company and do not provide upgrading, home improvement, remodeling, or general contracting servicesWe do require all covered systems and appliances to be fully operational to the manufacturer's originally intended design and specifications at the start of the contract - bad and/or failing systems are not subject to coverageWe strictly provide warranty services and cover mechanical and electrical failures due to wear and tear which occur during the warranty termThis customer signed up with bad refrigerators and likely a bad air conditioner thinking that the warranty company will take his small monthly premium and replace everything in his house for freeHe even obtained extra additional coverage for a barefrigerator in his garage so he can get that replaced as well and shortly after his grace period he filed claims on both his refrigeratorsHSC did our due diligence and sent out a technician to inspect his systemHowever upon advising the customer that we do not cover pre-existing issues and do not provide the services which he seeks he filed this complaintHSC is an honest company and provides reputable service per our contractual obligations and do not keep and charge a customer whose contract is void and has numerous categories not subject to coverageContractually as per the policy terms both the customer and HSC can cancel the contract within the first days without reason and being that the contract was void from the very start, it has been cancelledIt is not out of the question that this customer will now go to another company to try and get his home improvement requests furnished for free and, consequently, file more complaints on other companiesThis contract is cancelled and he is no longer a customer of HSCThis is a completely complaint and, for the thin string left on which hangs any possible benefit of the doubt, we sincerely hope it is due to customer's misunderstanding and not intentional warranty fraud attempts and unethical behavior

Unfortunately the statements on this complaint are incorrectThe contract is very clear in that we do not cover pre-existing issuesA warranty by definition does not cover pre-existing issues and this was stressed to the customer numerous timesThe issue was very clearly pre-existing and despite
that a courtesy was offered to the customer to help them outCustomer requested to cancel when the specific issue they signed up for was not coveredTo say that there was no service is not correctCustomer had service and coverage until the contract was cancelled per their own requestThe customer is entitled to a pro-rated refund less the cancellation fee and an appropriate refund has been issuedIt is unfortunate and saddening that people resort to such actions and unwarranted complaints when we have done nothing wrong and offered a courtesy above any contractual obligationIf they customer does not see the refund on their next billing cycle please let us know and we will gladly contact their financial institution or provide a transaction number

This issue has been resolvedWe understand that it may seem that claims are either covered or not, but a lot does actually go into such complicated jobsA major component of the central system is being replaced, the system is being flushed and converted to a new gas, correct equipment and
procedures have to be approved, ordered and done, all efficiency requirements and code violations must be met and addressed, etcWe always try to be as fast as possible with all of our claims and customers, however we do not guarantee hour turnaround timesWe appreciate your understanding

We are puzzled as to how stating facts is unprofessional, but we will, once again, go over the factsCustomer's billing cycle is on the *** of every monthSo even if the customer did not have pre-existing issues and had a valid contract, there would not be any new charges until the due date of 5/**/- which is still in the futureThe customer was refunded, for the only charge they made, on the 14th of AprilThey have, to date, paid our company zero - and yet continue to submit fabricated information to the Revdex.comCustomer's link does not work for us and we are happy to look into any papers they wish to submit as, once again, the one and only charge there was has long been refundedWe urge the customer to check with their financial institution for the explanation and confirmation of charges and we are happy to provide their financial institution transaction numbers if needed, but there is nothing else to be done on our side as there are no other charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved I never refused the chargeI requested a understanding as to why I was paying itI was advised that I could hire someone myself to do the repairs and be reimbursedI obtained a warrant company for this very reasonI work hour shiftsI have limited time to schedule and screen contractorsTo date the technician that serviced the dishwasher has not returned to complete the repairsThe next available date is ThursdayWhen my payments are do they don't have to wait to receive themI read would like this resolved and to be compensated for the time and aggravation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is complete fraudHSC is a warranty company and does not cover any issues existing prior to the start date of the contract, and does not provide any home improvement services, remodeling, or general contracting servicesCustomer signed up a vacant house with many issues and once the tenants
moved in, he filed completely unrelated claims for even more issues within a matter of days as the tenants moved in and discovered them allCustomer on a recorded line stated he had been renovating and doing home improvement for in order to rent out the houseHSC has contact with the tenants and the property manager as wellDespite all of that, and because HSC values its customers and because customer service is our utmost priority, HSC has assigned each and every claim, obtained diagnoses, and, strictly as a customer courtesy and outside any contractual obligations, has paid for most of the needed but non-covered repairsHSC has, in fact, spent around $simply to help the customerOne of the units was, however, not coveredInstead of appreciation for such generosity, the customer instead opted to push the limits of his fraud, make statements, file this complaint and slander in an attempt to defraud and bully us into giving him moreCustomer currently has a large outstanding balanceThe contract will be reviewed by our Fraud Prevention Department and possibly our Legal Department and should any outstanding balances be due, they will be subject to further actions including but not limited to collectionsA supervisor was assigned to this claim and the customer has her contact information and has numerously contacted her in the past. Customer’s suggestions that his systems and appliances should be inspected by HSC prior to offering service are preposterous and non contractualHSC clearly states that we only offer warranty service, that issues existing before the start of the contract are not subject to coverage, and such inspections would cost more than most of our products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm really disappointed with the reply from the Home warranty companyI'm not sure if the fan is new or not but we cannot use it at allThe issue we wanted to get fixed is still there since there is an unbearable noise when we turn it onAnd the lights are much darker than the one we had before (half of the light inside is broken)We called the warranty company and they very rudely asked us to call the company who replaced the fan for usBut the manager from that company didn't answer the call at allIn the end we have to buy another new fan and pay someone to get it replaced again.I've attached the "new fan" they replaced for us which is half bright and half darkOur old fan has bulbsWith this "new fan" I cannot read in the room and have to move my desk out to another room.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I signed up for a Home Warranty company to cover the items in my home in case they break, stop working, or fail to work properlyThis is what happened when I made a service request to HSCMy dishwasher failed to work properly, i.eit failed to clean my dishesI would like to know what "professionals" HSC is talking about and are deeming my dishwasher issue pre-existing since Mike's Appliance Service(consisting of one man) was the only person who looked at my dishwasher. The reason I cancelled my home warranty with HSC is because if my dishwasher issue is any proof of the service they provide, it will only get worseHSC will have their professionals deem all my items pre-existingI had a home warranty company for years in the past and I never encountered problems like I did within the first month with HSCAgain, their "professionals" (who didn't even see or test my dishwasher), and deemed it a pre-existing issue, are calling me a liarHow do they know anything about my dishwasher without coming out and looking at it??? HSC is a very dishonest and unethical home warranty company that just wants their customers' money without providing the service a home warranty company should provideI deserve a full refund for the month of February, not just $32.01! If I get the additional $refund, I won't put in a consumer complaintIf not, I will put the complaint to warn others against this dishonest company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* ***, and have determined that my complaint has NOT been resolved because:
I have presented all of the data with regards to this claim to the contracting *** ** *** *** *** ***The contracting officer (*** ***) assured me that HSC is contractually responsible for paying the claim and she is prepared to take this case to the Air Force legal deptShe sent an e-mail to HSC stating if HSC continues to refuse to uphold their legal obligation as stated in the contract, the Air Force will not only legally seek out the amount of the claim, but all legal fees associated as wellHSC was given a suspense date of close of business on Wednesday ** August to respond with their intentions (see attached MFR)Although HSC has had ample time to provide a response, we have yet to hear from themTomorrow I will be asking *** *** to send this case to legalThe only response we will accept from HSC is for them to pay the full claim they are responsible forAny other correspondence will simply be forwarded to the Air Force Legal office. I will provide HSC the name of the Air Force lawyer as soon as it is determined which lawyer gets assigned to work this case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I find the businesses response to be utterly offensive and outright wrongTo suggest that I may be intentionally trying to commit fraud is completely out of line and an overly aggressive responseFor the record: I submitted a claim on ONE and ONLY ONE refrigerator I accidentally submitted the same claim twice because I did it incorrectly the first timeI talked to a company representative about this BEFORE any service was ever scheduled - perhaps they should review the telephone logs before making the inflammatory statements concerning the service I requested For the record: I absolutely know for a fact that the refrigerator WAS INDEED working at the time I purchased the warranty and well after the grace period expiredAlso for the record: MY HVAC unit is working JUST FINE and I have no reason to believe this will change anytime soon.I discussed this at great length with a company representative yesterday and mentioned that my only recourse will be to file with the Revdex.comWe discussed at great length how they believe that is possible for a compressor to go bad over time without the customer ever knowing itI submit that it is equally possible for a compressor to quit all at onceThey rejected that premiseI acted in good faith with this company and reject their premise that I will now shop around for another company to provide warranty services on an appliance that I NOW KNOW to be broken. Under their policy, thy could argue that any appliance that is outside of manufacturer warranty *could* be operating at less than optimum manufacturer specs and reject a claim. How is a customer to know exactly when an appliance will fail? This is exactly why I purchased this productEven if I accept their suggestion that the compressor was "failing for quite some time", how am I to know that? Concerning the refrigerator in the garagethis was our primary refrigerator in the house until November when we remodeled our kitchenWe had no reason to believe that there was anything wrong with it We had to discard a great deal of frozen meat and seafood when it did failI ask the business to PLEASE DO NOT THINK WE KNEW THIS WAS GOING BAD - WE HAVE MORE INTEGRITY THAN THAT.For the record, and I cannot state this enough: I talked directly with sales representatives before purchasing the productI made it very clear the age of our house and the appliances within itThe said that so long as everything was in working order after the grace period, coverage would be providedOnce I signed up for service, I asked if when we should be home for an inspection - they said no inspection was necessaryWhat else is a customer to do?We will never become an HSC customer againWe will never recommend their services to anyone. The company has refunded the months of premiums they collectedI suggested they also refund the service fee I paid as per contract agreement (which is actually $more than the service tech normally charges to diagnose a system) or at least the $difference; but they say that is between me and the technicianI disagree, but am finished arguing with this company.
Sincerely,
*** ***

The information provided here is incorrectWhile we appreciate our customer's feedback, we feel it should be transparent and information correctCustomer obtained our contract through a third party upon purchasing her homeA specific plan was chosen and purchased with a specific deductibleLess
than a month into the contract the customer filed a claims on the same issue on a Friday and a Monday around the same weekendThe first claim stated that there is a leak with no other informationThe second claim also just stated that there is a leak with an added threat of complaining to the Revdex.com if it is not taken care ofA professional tech was assigned and came out to diagnose the issue which was a clogged drain line and a contractually and completely not covered issueWe were not notified or presented of any prior diagnoses and we do not make professional determinations based on random guesses or statementsCustomer was advised that unclogging drain lines are not covered with her plan, it is on the customer and the purchaser of the plan to know what they are buying, and that any issues existing prior to start of contract are not covered eitherOur technician offered a discounted price for our customer to fix the issue which she refusedTo suggest that HSC did something wrong here, and that there was ignorance on our part (note that threats of Revdex.com complaint was there from the very beginning, preemptively and without any basis whatsoever), or that the customer is not responsible for a contractual deductible or service call - is simply and totally falseHSC followed all our contractual obligations, provided service in a timely manner, and are now a victim of this complaintThe fact that this is a complaint further goes to show that people abuse this venue in a way it was not intendedThere is nothing wrong on the customer's account other than an outstanding balance of $for the service call she requested and was adamant about getting it even quickerWe also urge the customer to understand the coverage and the product and the service we as a warranty company provide

Check #*** is mailed out via *** and should arrive within a few business days pending on the mail service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]hsc continues to engage in their odious business practices Check the consumer affairs website for substantiation of their business tactics; there are many examples the facts remain: I had a valid contract, I made a claim and requested reimbursement, I made a separate, different, claim to hsc and hsc did not act even after several attempts to get hsc to act I addressed my need without hsc at my own expense I cancelled my contract because I did not receive the service I paid hsc to provide Hsc would not pay the first or second claim and penalized me for cancellation , cancelling a product I did not receive Hsc owes me $for the water heater claim, $for months of membership, and for the entirety of the air conditioner servicing that I had to triage and pay for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not been reimburse for the cost of my A/C repair, I've now been called a liar from HSC and now expect them to make every effort to fix their mistakes The Home Service Club (HSC) claims that I have intentionally misrepresented facts regarding my complaintLet’s look at this emailed response from HSC and break it down.HSC emails states they there’re no issues with reaching their agents.- Please look at the phone records attached to this emailPlease see attached email from the A/C company they contracted out to my house for “repairs” HSC’s email states I made unreasonable demandsI asked for them to cover my a/c repair because that’s what I pay them for, I pay for that service, I pay for that coverage for when the time comes our appliances are taken care ofThat is what a “home warranty” is supposed to cover.Since when is it inappropriate (as an unsatisfied “customer”) to ask to speak with a supervisor or manager immediately? I hope never.Since HSC was so hard to get on the phone and I couldn’t get a straight answer from them when I did get a repon the phone, I requested them to pay my hotel cost while they take their time making a decision on covering my A/C repairsI had one HSC representative tell me it could be 24-hours for them to review everything and make a decision, this was on the 3rd day without A/C in TexasThat to me is unacceptable service, so yes, I wanted a hotel and I wanted them to cover itHSC denied my coverage and refused to pay or help with any of the repairsTheir reasoning was a mismatched system and improper installation of the system, so I sent an email to the “Supervisor”. The email requested:They pay for the cost of my repairs by end of day or end of the next day since it was already in the afternoonI know that’s a bit soon but I want them to know that I expect to be reimburseI requested (several times) any and all documents they used to determine my system was “Mismatched and installed incorrectly”I never received or heard anything back from them on thisI called and left a message and emailed asking for this informationI asked for a refund of all funds, since I was paying for a service that they never providedI figured they would benefit from that but they refusedI never heard back from them on this email By this time I was so sick of the heat and arguing with this company, I called a known good HVAC guy who had my A/C fixed in less than hours from the time I calledI asked him (with his 25+ years of experience) what he thinks the Home Service Club meant by "Mismatched and installed incorrectly" his reply was, nothing they're just giving you the run aroundI asked his helper (30+ years’ experience) he laughed and said that the warranty company just doesn't want to pay the claim, I agreed with them.I sent Stacy “The Supervisor” the cost of repair and request that they pay me back 100% of the cost of repair, I also requested all documents and proof they had to making the decision to not cover my repairsI never received this information or a response. HSC email say’s I’m misleading the Revdex.comI’m trying to state the truth to the best of my ability from my perspective as a “customer” and provide proof of my statements via attachments & records.I’ve asked for all documentation from them and have received nothingHSC states in their email that they offered some kind of 40% “good faith courtesy” more than once and that I denied it HSC never offered any kind of “good faith courtesy” they sent an email claiming they did on the 18thI replied stating that I was never offered a 40% “good faith” anything and that I did not deny any kind of “courtesy” but that I did requested the cost of repairs to be covered. HSC stated that they would be willing to send someone over to my house to check the repairs made by the HVAC Company (that I had to pay in full) to make the repairsI replied, I told them that they could have someone over at 5pm that Tuesday, I never heard back from them HSC states that I’ve “bullied” them and that I’m making complaintsTheir email say’s they’ve gone above and beyond any contractual obligations to help me as a “customer”Here’s my thoughts on that:Why was is so hard to get them on the phone? Why are you saying there’s no problem when clearly there is? Why didn’t I hear from HSC Monday morning 5/**/when I called in at 4:PM Saturday 5/**/17.Why don’t they work on the weekends, they’re a service company handling home appliance repairs, sometimes major “like A/C unit in Texas heat?What is considered a “mismatched” A/C unit? How do they know mine is “mismatched” since the Technician couldn’t find a model or serial # of some of the components? What makes my equipment “mismatched”? What didn’t work well together? I want proof, documentation of this mismatched and incorrectly installed A/C unit. If HSC has proof and documentation proving my system was mismatched and installed incorrectly, why didn’t they just share that info with me?Why is it so hard to get a Supervisor or Manager? What’s wrong with requesting that?If HSC offered some kind of 40% “good faith courtesy” I want to know when they offered itProve it? Where is the email offering that? Where is the phone recording of the representative telling me that they would not cover the cost of repair? It was 5/**/@ 1:15pm from number ###-###-####Find it and share that conversation with the Revdex.com pleaseHSC Calls it bullying and complaints but as a “customer” I don’t see it as bullying, I see it as a quest for answers and a demand for customer care and respectAs far as complaints go, these are very real complaints and very real question’s I’d like answered.Based on the information above and proof via, phone records and emails from HVAC companies involved, I’m owed an apology from this companyI feel that I’ve proved that I’ve told the truth and that HSC has intentional misrepresented facts to the Revdex.com about me and that they have pretty much called me (the customer) a liarI feel HSC should pay me back for the cost of repairs to my A/CI feel they should pay me for the portable A/C I had to purchase due to their lack of customer care and heck, I feel they should have to pay me for the time I’ve had to use to defend myself against themI have receipts for everything and willing to share that with them for immediate reimbursement
Sincerely,
*** ***

This was approved, repaired, and resolved

This is nothing other than an attempt to defraud our companyCustomer knowingly signed up with a bad system to get it replaced, and is now asking for a refund for the "services he paid for and will not received"As in he paid for getting a system replaced instead of a warrantyIn reality,
customer purchased a home warranty contract which naturally does not cover issues existing prior to the start date of the contractCustomer's system is also miss-matched which is not subject to coverage and is clearly stated in the contract in more than one locationCustomer never bothered to read the product he was purchasing, he simply intended on trying to get over on our company and bullying with complaints such as thisCustomer signed up on a day when it was degrees there and filed a claim a few days after for a heating system before starting the heating season to make sure he has heatCustomer had a non-functioning miss-matched system with more than one separate issue from the winter beforeCustomer was advised before the service call that anything existing prior to start date of the contract will not be subject to coverage and requested the service call anywayThis was planned out and intentional and the customer has already requested to cancel his contractHSC in good faith has refunded the customer in full the monthly premium paid and has cancelled the contract as per his requestCustomer also has an outstanding balance for an early termination which is subject to review and further actions including but not limited to collectionsRevdex.com should also keep an eye out for more complaints from this customer on other companies

This is an absurd attempt to disregard the contract and the service in order to get more than one is entitled toThe customer is literally trying to dictate costs of the system and the work in accordance with what he wishes it to beThe entire complaint is long and does not say a single point of
substanceHSC will NOT do any "rigged repairs" or purchase "online discounted units" which are not warranted and likely not returnable and have no guarantees of even workingNo reputable company would do such a thing and rightfully soIf the customer wishes to take such a route and assume such a risk - it is his option but it has nothing to do with our serviceIt is not comparable to a consumer replaceable appliance such as a microwave and central AC units and furnaces require licensed and skilled and knowledgeable, professional mechanics to be installedAn absurd comparisonAny appliance each customer is and always was able to select him/herselfAC units are replaced in accordance to the contract, up to code, and all state and federal requirementsAll systems are brand new and come either directly from the manufacturer or one of manufacturer's largest direct nationwide distributors and are fully warranted with a complete manufacturer's warranty, are easily swapped out in the case any part is defective, and are all guaranteed by the supplier, manufacturer, service company, and HSCHSC has nothing against the customer obtaining himself an *** or a craigslist or some other discounted online supplied system - however, it is not something that we will be involved with, would pay for or cover, and not something we or the service company would warrant even if it fails the day after it is installed (a scenario where the customer would naturally blame everyone but the fact that he bought some random unit online)The fact that this has to be explained in such detail despite it being contractual, common sense, the right thing to do, and has been explained to the customer many times over, is evidence of customer's intentIt is clear what he is trying to do, and what HSC is doingWe are under no obligation to provide anything else and are under no obligation to accommodate unreasonable and non contractual requestsBesides "ordering the systems", which are again all brand new, authorized, fully warranted, fully guaranteed, and meet all state and federal requirements and codes - they also have to be fully and properly installed, there is a lot of labor, disposals, many procedures, materials and parts aside from the main systems, etcthat goes into such a jobThe customer was advised many times that he is welcome to shop around for the full job in his local areaInstead, he continuously points to online discounted prices for just the "low-ball" costs of equipment allegedly carrying the "same model numbers" and disregarding all facts and the contractWe strongly urge the customer to review the contract and seek advice from reputable service companies before making preposterous and unethical complaints and accusationsNumerous agents and supervisors have worked with this customer and continue to reach out to himHe accepts, then does notAdvises that he records conversations, and plays childish detective games in an attempt to get more than what he is getting when his claim was fully approved as is for the maximum amount from the very beginningThis is a case where all customer are happy, understand the benefits and what is going on - not resort to such levels as to go to a venue such as the Revdex.com to write many words without many factsAll of customer's prior claims were also approved and covered, as is this oneHe is literally 100% on being covered at this pointIf the customer wishes to proceed with his approved claim he has open communication with numerous agents/supervisors who are there and have been reaching out to himShould the customer wish to shop around or take other, non-covered options of risk purchasing online units himself, he can do that outside our servicesHSC has done nothing wrong, fell victim to such preposterous measures, and will continue to stand behind its service and contract and help our customers within the means of the terms of coverage and for what is best for their home

Our records show this case has been resolved on 8/**/and the work was scheduled and started but had to stopped short by *** *** for personal reasonsWe are awaiting confirmation that all was completed and is working well