DC Energy Innovations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The first time the claim was submitted, I received no communication from the warranty company or the roofing company telling me that the issue was not coveredThe second time I submitted the claim, it was 2-days before I was even contactedI was out of town when I was finally contacted and they let me know it wasn't coveredMy complaint still standsThis company is not one that I would recommend to anyone and certainly will not use them in the future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

While we appreciate our customer's concerns, this is simply amis-representation of factsCustomer signed up in July for a house that soldon 7/**/On 7/**/they had unrelated claims and HSC sent out techniciansfor bothCustomer was advised and well aware that we are strictly a homewarranty
company and do not cover any pre-existing conditions, which arerelatively common with new home buyers who move in and discover that there areband aids and not fully functioning systems in their new homeThe airconditioning system had electrical issues with the compressor which initially causedthe motor to stopOur technician attempted to repair it and changed out themotor at no cost just as a courtesy to the customer to get them up and running.This is a top rated, very knowledgeable and good technician who has beenworking with us for years and knows that his opinion is valued here at The HomeService Club and that any good faith decision he makes on the spot would beapproved or considered by HSC (and the same technician who the customer woundup using for the work on their own later anyway)Unfortunately despite thesegood faith efforts, the initial issue was not with the motor and stillremained, causing the compressor to go outCustomer was advised that this is aclear case of a pre-existing condition as the unit was not operating tomanufacturer's originally intended design and specifications which is requiredfor warranty coverageOriginally the customer was upset, which we are verysympathetic to and understanding, as we know that it can be frustrating to nothave air conditioning in the summer especially in a brand new home you justpurchasedHowever, the customer later apologized for the language andtreatment used with the representative working on the claim and asked if thereis anything we can do to helpDespite the customer not qualifying, therepresentative did obtain an approval for a courtesy towards a full systemreplacementThe customer wanted the courtesy but did not want to replace thesystem which is the proper decision in this caseInstead, they wanted toreplace only part of it and stay with an old and now obsolete system whichstill uses the outdated refrigerant which will soon become obsolete as well dueto the new lawsEven though the issue not being covered as per the contract,and the special courtesy obtained without qualifying, the customer decided togo with the partial and professionally not recommended band aid repair and theagent helping them was still able to offer a $courtesy toward this job.The customer originally accepted the offer, but then declined and proceeded toslander us online posting duplicate reviews under different e-mail addresses,further proving their fraudulent intent This account was flagged andwill be reviewedShould the customer request any courtesy offers, and shouldHSC approve them, a signed written agreement will be requiredAt this point,this is a complaint without any factual basis and due to emotions of thecustomer

It occurred in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** *** sold me freeon knowing full well that the freeon would not fix my air conditioning system. This was a scam. This man is living in a home that is in "short sale" mode and he took me as a sucker to get money to live. The honest company would have told me that there was nothing that could be done that day to ensure that the system would continue working. He did not. He also tried to sell me another part for the heating system, knowing full well that this system had no hope and that the system just needed to be fully replaced. This company BLATELY lied TO RECEIVE MONEY. They did not do what was in the best interests of me, the consumer. I am a disabled senior who is unfamiliar with the HVAC system or I would not have bothered to call a repair company. The Home Service Club needs to take responsibility because this Franco Company was their choosing and they arranged to have this guy come to my home. If you look on yelp.com this company has SUPER BAD RATINGS and should not be used by anyone who wants a responsible, reliable company to do this work!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has not provided a satisfactory resolution to the disputeFirst for the company to conclude that the leak occurred over a duration of time greater than that of the contract is absurd, the contractor that was sent on their behalf stated that there is no way for him to prove that is has been leaking that longSo HSC automatically presumed preexisting because it benefited themThe one repair done to the system cost them a whopping $so of course they offered that "courtesy" as a way of potentially getting out of paying the larger sumTo say that I was fully aware of a this condition on purchase of the home is ridiculous as we had a home inspection and nothing of the sort was notedThey also note that they offered a "courtesy" of $which is near double the annual cost of the contract which is true however what they refuse to admit is that they are actually coming up with 1/of the value of what is supposed to be paid out for a defective HVAC systemEssentially what they are saying is that simply because they offer double what the premium is, that makes it okay to skip out on the remaining $they are contractually obligated to provide? Also they knew when they offered the "courtesy" that there is no way I would be able to pay the remaining $up front and provided a contractor that has no financing optionsAllow me to use a contractor with financing and I will accept the "courtesy" or pay the full amount you are obligated to pay, and then I will be happy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I made a mistake with this complaint talking now with SrSupervisor. Please remove complaint. *** ***

There is nothing new in this rejectionPlease see previous replies for facts of the situationThis is fraud and this is not a customerThis case is considered closed and this property management company will be reviewed by the legal team and the Fraud Prevention DeptIf this individual is amused at how unit worked for several months when the claim was filed within weeks of the contract start date with numerous issues that take months or years to develop and then themselves cause other issues also present, on top of them adding Freon to the system to deceive the home buyer that the unit is working, their amusement still does not change the factsThere is nothing amusing about intentional attempts at fraud

This was already responded to and there is nothing new here.Customer CANCELLED his contract and has NOT PAID the monthly premiums eversinceHe, in fact, requested to cancel with a customer service representative.He then, in fact, received a call from a supervisor in cancellation who askedwhy he wished to cancel and attempted to save the account and help himThecustomer was threatening to cancel numerously before that as wellHe thencalled back and spoke to the same supervisor and decided to cancel and not keepthe contractThe supervisor went over everything with him and told him thatshe would waive the cancellation fee and would approve and process his requestto cancelHe never called back or paid since*** *** claiming that he makesmillions of dollars and spends so much on his credit card that he does notnotice if his bills are paid or not does NOT, by any means, change the factsthat our company was not paid for the contract and he cancelled the contract.Just like *** *** claiming that he wasn't sure which company he had a contractwith because he gets emails from different companies does not change any of theactual factsThis case is closed, *** *** is not our customer, and there isnothing else to be done here

The statements and allegations made in the complaint are nothing
short of and a complete twisting of factsThe customer filed a claim
shortly after signing up for a contract with us for a blatantly pre-existing
issueThe inspection report at the time of the purchase of the home
showed
that the unit was not functioning as it should and needed to be servicedThe
trusted and professional technician who was assigned completed a diagnosis and
inspection and confirmed the issue and provided an estimateHSC did absolutely
nothing wrong and while the customer's story that her daughter had passed out
from the heat is impressive, it has absolutely nothing to do with our services
and the situationNote that her daughter is not a customer of HSCThe claim was
filed on 9/** and assigned on 9/**On the third day, 10/*, the customer's
daughter wrote slander about our companyThe customer was advised from
day one that issues existing prior to the start date of the contract are not
subject to coverage and had threatened our agents with slander and Revdex.com
complaints against our company from the very beginning if we did not service
her systemPlease note that we are strictly a warranty company and do not fund
and home improvement or remodeling projects and we do require that all covered
systems and appliances are fully operational to the manufacturer's originally
intended design and specification at the time of the start of the contract
Upon receipt of the inspection report (which was received after the first of
the month) and the report and diagnosis of the system, the customer was advised
of the findings and, despite not being subject to coverage, offered a very
generous courtesy towards the replacementThe customer said she had to think
about it at first, and then opted not to proceed with our professional
technician and said she decided to go with *** ***She was offered to send
in the invoices and paperwork from the now unauthorized work to see if a
courtesy can be applied to it as wellThe customer refused and declined all
offers and requested to cancelNo information regarding replacement of her
system was ever refused or not provided (i.ebrand, specifications, etc) as
suggested in the complaintPlease also note that as per the contract
cancellation policy, which is designed to protect our company from fraudulent
attempts to sign up, obtain an expensive repair/replacement, and then cancel,
the customer in any early termination would be entitled to a pro-rated refund
less any claim costs paid out and a cancellation feeTo recap, the customer
filed a claim for a blatantly and knowingly non covered issue, which she was
advised immediately may not be coveredA professional technician was assigned
and went out to the customer's home in a timely manner (before she ever even sent
in her report), and HSC has gone way above and beyond any contractual
obligation in both offering a generous amount towards a replacement, as well as
waiving of the cancellation fees and issuing a full refundThe offers, which
are above and beyond any contractual obligation, are of course conditional for
protection of both the company and the customerOne of the conditions are that
the customer would agree not to extort the company with slander when the
company not only did nothing wrong, but went well above and beyond for her
Although the customer initially happily agreed to the courtesy offer, she then
claimed that her daughter (who, again, is not even a customer of HSC and is
simply acting on her behalf and has falsely and unjustly slandered our company)
does not allow her to abide by the conditions of the agreementSo the someone
who is not an HSC customer wrote a statement about us and the customer is
demanding monies and services she is not entitled toThat, is by definition,
extortionHSC is an honest and reputable company and maintains an honest
stanceThe customer has requested to cancel and will be cancelled and refunded
in accordance to the cancellation policyShould the customer decide to opt for
any of the numerous courtesy offers, she may request them here via the Revdex.com or
contact the agent working on her claim, *** ***, and a written agreement
will need to be signedAny further suspicious activity will be reviewed by our
legal department and handled accordingly. HSC will not give in to
any fraudulent attempts or any and unjust allegations against us

Unfortunately this is completely falseThis customer insists on using his friend and continues to refuse the assigned and approved service providerIt is not the provider that is the reason for inability to follow up, it is the customer intentionally attempting to bash them for no valid reason and
only because he wants a specific company to come out which is against company policy and not a service we provideCustomer is welcome to accept contractual services or to refuse themNeither else can be done if the customer refuses contractual service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They never paid me, i'm requesting they pay my claim, the cost is $3500.00 and I've given them the receipt from repairs made. This is the response I received from The Home Service Club:"There is nothing new in this rejection but more false information, disregard for contract and policies, disregard for facts, and further threats. This account has been flagged by our Fraud Prevention Department and all courtesies are voided. The contract has long been cancelled as per the customer's request. Any outstanding balance, if any, are billed accordingly. Nothing else can be done here and the account will be reviewed by Fraud Prevention Department. "Given all the information I've turned over to the Revdex.com as well to The Home Service Club, just to receive the above response from this company proves that HSC is in fact a frivolous company and I hope that by my complaint I help others to stay far away from this company. I know I've proven my side of my claim and just so I make my self clear, I'm still requesting that HSC pay my claim.   My response to them in regards to their last response is: The only false information, disregard for contract and policies, disregard for facts, and further threats come from HSC, not me. If you're questioning that, please just read through the complaint case and review my attachments. Oh, and of course I cancelled my contract with them, (they never provided the service I paid for) it's just not LONG been canceled like they stated above. I gave HSC a chance to correct their mistakes, I didn't cancel my account and confirm it's cancellation until June [redacted], 2017. That's over a month from the time I filed a repair claim with their company. I only have one more comment to make here......"Fraud Prevention Department" REALLY Hahahahahah are you kidding me? you're joking right? To all future home warranty policy holders, STAY FAR AWAY FROM THIS COMPANY!    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]   The Home Service Club responded to this problem and paid the claim.   Thank you.   [redacted]
Austin, TX

Whatever the reason for not authorizing the extra charge, even if it due to not understanding the charge, the technician still had to leave as it was not authorized. HSC did, however, pay an extra trip fee to have the technician go back out to do the repairs. After scheduling issues between the customer and the technician, HSC again set everything up and our records indicate that the work was completed today, Wednesday 4/**. We hope all is well now and apologize for any inconveniences.

At this time, I have been contacted directly by Home Service Club Warranty Corp regarding complaint ID [redacted], however my complaint has NOT been resolved because:
SO HERE IS THE UPDATE from the last few weeks. I spoke with a HomeService Club rep more than three weeks ago after posting our...

experienceon Revdex.com and after we requested a cancelation and refund of our contract. I wastold that because we went to the Revdex.com for help that our account was flagged asfraudulent by another department and that the refund would not be issued. I could go further into the details of the call that dealtwith the scope of their contract, which was never sent to us at time ofpurchase, versus what I understood from the details of their website, and whythey do not cover drain clogs as part of standard service versus why I had areasonable expectation that they would cover in a standard service but I ammore interested in resolving this matter.The end result was this: They would not fix the clog. Iasked if we could upgrade to a plan that would include drains. No, we could not– we eventually spent $120 to get a clog and faucet leak fixed. I asked tospeak with a supervisor. I was told that I already was speaking to one andthere was nothing more she would do but her team would be investigating us. Ioffered to take down my complaint, I was told that to get a refund I would haveto take down this complaint AND then sign a contract stating we would never sayanything about Home Service Club again. I asked her what specifically thiscontract said, she said, she did not know but she assured me it was standard. FYI, I havemanaged apartment buildings for thirty years and have never been required acontract to cancel a service.Two days ago, after lots of phone tag, I was told that we wouldbe sent their cancelation contract that day for a full refund. However, she told methat she could only send out the cancelation if I agreed to signing it withoutseeing it first, which I told her the request wasunreasonable but I would be glad to take a look. She sent it anyway. The full refund became a “prorated” rate anda possible $45 fee if we did not act in 24 hours. For the record, her use ofthe phrase “full refund” may have alluded to a full pro-rated refund, but thatwas not how I took it.Here is what their cancelation policy states, “I agree and promise to not write electronically orotherwise or post or spread or contribute anything negative or verbally expressanything negative about The Home Service Club (and remove any alreadysubmitted) and to keep any and all dealings with The Home Service Club strictlyconfidential.” I found this stipulation unreasonable, unconstitutional and perhaps illegal.Requiring a contract to end a contract seems wrong onnumerous levels and has prevented resolution. Either way, Home Service Clubshould have just sent out a full refund and called it a day. This matter couldhave been resolved almost a month ago. It’s not.To be clear, we have NEVER received any warranty service ofany kind from Home Service Club. We are just looking to get a full refund, callthe time and expense a wash on our part and move on enjoying our new home.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Aging is not a pre-existing condition and does not require repairs or replacements. A refrigerant leak, however, is. A supervisor was assigned to this case as benefit of doubt in the case the customer misunderstood our coverage and not attempted to commit intentional fraud. Customer has an open line of communication with the supervisor as HSC always maintains open lines of communication with all of our customers.

Customer contacted an agent with even more threats of fraud and blackmail with false complaints and was advised that all of his correspondences are forward to the Fraud Prevention Department which already has his file. Stating that this is intimidating or pressuring to drop a fraudulent complaint is...

preposterous. It is an honest reply by an agent and keeping customer, who took initiative to contact the agent, informed. HSC has strict policies against such behavior and will not be pressured or intimidated and will handle all such cases accordingly.

There may have been a misunderstanding. Each home warranty contract is for a property address, not for a person. A house can change owners and remain covered. A person cannot move to a different house and keep the same coverage, they would need a new plan for the new home. The new plan will be...

priced accordingly based on the state and property type and any issues at the new home that were there prior to the new plan would, of course, be pre-existing to the new plan and not subject to coverage. A warranty plan can carry over from person to person as long as it is for the same home. It cannot carry over from one property to the next. We apologize for any misunderstandings. A supervisor was already assigned to this case and is working with the customer.

Signing up with bad systems in an attempt to get them covered
despite being pre-existing is in fact fraud. Such intention became very
apparent with this false complaint and even more so with the request to cancel
due to the non covered issue being not covered. The customer was numerously
advised that the system was not covered and an agent was working on a courtesy.
When asked if he could just purchase a new unit he was advised he can as it is
up to him and we will still see if any courtesy is possible. Unfortunately we
are not a company to sign up for to get an expensive pre-existing repair or
replacement done for a monthly fee and then cancel. The cancellation policy is
in place as it is specifically to protect us from such attempts. This is an
annual contract and if the customer withes to terminate early, we will be happy
to process his request for cancelling in accordance to the contractual cancellation
policy. He will be issued a pro-rated refund less any claims costs and fees
incurred by HSC as stated in the contract. This complaint was an effort to
bully us into covering what he was told was not covered. Our records indicate
that a supervisor has already attempted to reach the customer as per his
request. We can cancel as per the cancellation policy and customer can provide
payment for the courtesy service he just received for non covered issues. Or he
can remain active until expiation of the contract and not renew and there will
be no outstanding balances. A supervisor will attempt to contact the customer
again.