DC Energy Innovations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still don't understand how calling in a claim is committing fraud???  I had a complaint from the renter that the AC and the Fridge were not working, I called in those claims and called repeaditly to find out the status.  It took over a month for them to respond with an answer that was not sufficient.  AS far as the home owner being in contact with an agent while this was going on.  I have submitted the text messages where it shows where I asked for help from the home owner to help get an answer on these claims, the home owner was never in contact with the home warranty company prior too regarding these claims until I asked her for assistance.  I offered to submit a copy of the inspection report to which the person I spoke with and who is responding to these messages denied it stating that the inspector was not a licensed individual and couldn't provide proper proof because he was not a licensed individual, again, the recorded calls will simple tell the truth of this whole matter.  This is ridiculous and absurd that these claims of fraud are being stated, there was no fraud committed, pull the recorded calls if they haven't been deleted by the company......... I have text messages between my self and the home owner and my self and the resident trying to get this resolved.  I would like to know exactly what fraud they are trying to say was committed. I guess every work order that is called in, is fraud?  IN the state of Texas, inspectors have to be licensed through the state to do inspections.  She is obviously not abreast to how tings work in the real estate industry.  There is a reason the home owner canceled the policy, because the two items that were called in, they did not cover and she was paying an exorbitant amount in service callas and monthly fees for a policy that apparently doesn't cover a thing.  I have worked with many home warranty companies, from Nations, to Old Republic, to Landmark, Home Warranty of America, and AHS and I have never had an experience like this in all the years I have been managing rental homes and working with home warranty companies, this is the first by far.  It is a strong accusation to say some one is committing fraud, yet, she has no basis to back it up, she keeps saying it but never offers a reason, yet I have provided proof of the time line of events on how this took place.  She is angry because once again some one is filling a complaint and didn't back down to her.  I questioned everything she was telling me because based on my years of experience in property management and real estate, non of what she was saying made since, and she didn't like that.  She actually retaliated by threatening my business and flagging our ( my owners) account.  If she was able to understand a contract, she would see I have full authority to act on behalf of the owner, the owner provided me the right to do so, not only by signing the contract but by contacting her company and giving them the authority to speak with me regarding maintenance issues.  Please have her provide examples of the fraud she is claiming happened.  Again, she is hoping that we will just quit responding and this will go away, just like they did on the two items that we called in for repair.  It's amusing to me that these items worked for several months after the purchase of the home and there were no issues until May, yet she is claiming the they were pre-existing.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The information provided in this complaint is incomplete and absolutely absurd. Customer is abusing the Revdex.com platform by making numerous false complaints to get what they are not entitled to. This account is now flagged and no further courtesies will be applied. The air conditioner repair was...

approved and it will not be replaced. Water heater, despite being cracked, was also approved. Customer is refusing the contractor approved for the work and therefore effectively refusing our services. This is not the fault nor liability of HSC and going outside contractual coverage and against company policy is not an option. Customer has had 6different claims, and despite some being covered and some not, all have been approved for a total of thousands of dollars. Customer can accept approved per the policy coverage or customer can decline it. Going against policies will not be done. Customer also refuses to pay their balance claiming a water heater is a thousand dollars at their local home depot. The water heater does need to be replaced and installed by a licensed plumber and aside from the cost of the equipment, there are labor and material costs which the customer is not taking into account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Do we need to review every response you have made?  You have called me a liar, your company does not have any morals.I will gladly have my witnesses be present for any law suit, court date you want to throw at me.  Make sure your tech is there so he can swear under oath and then try to lie.  We will also make sure we bring every copy of your responses to show how this company has acted in a situation where the client is right.Have a Blessed Day!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
After numerous attempts and even having the Technician try to contact HSC on my behalf, HSC refused to make contact or take into the technician's professional opinion.  HSC fell back on their excuse of "our approval department has many years of experience with service request claims".  My contact was canceled due to the fact that HSC made very clear on future outcomes.  My house is an older house and all the appliances will be on the older side.  All working but they will fail over time.  HSC's handling of this situation and not sticking to their contract verbage set forth under "Air conditioning" gives light to future service request which they will deny due to "pre-exisiting" condition and that it takes "a long time for a unit to fail" and does not happen in a short period of time.With the Technician's diagnosis and professional opinion of why the unit failed, HSC still failed to stick to contract agreetment and used their default denial excuse of "pre-existing" condition.I would have kept HSC's warranty but their customer service is poor, communication is non existent unless you call them repeatedly.  The technician was very confident that HSC was going to repair my AC unit that he left the 240V breaker unhooked due to fear of damage to my electricity system.  Now I have to have him come back out to hook it back up out of pocket.  The technician's action should tell the truth that his professional opinon was that the unit failed due to overworked in the Minnesota Heat we have been having the past couple of months.  Even a written affidavit from my previous tenants and testimony that the AC unit worked during their residency would not persuade HSC that this claim was legitimate and a fraud claim trying to make them the VICTIM.  This is clearly a big company abusing their contract verbage and not upholding the agreed upon contract terms.  Their excuse and denial reason will always be part D. Page 3 of their contract.  Disregarding every all other sections of their contract.  This practice is fraudulent and needs to be corrected to protect future consumers and current consumers.  HSC has strung me along for the better part of 2 weeks, when I could have in fact hired a different company to fix my AC for me.  The temperature in MN over the past 2 months has been in the 90s spiking to 100s and high humidity.  MN is not accustomed to such temperature on the regular and the AC UNITS aren't accustomed to those temperatures either.  AC units made for sale in FL would be different and have different rating than one made for MN where the temperature isn't expected to be in the 100s. Company is a FRAUD.WAYNE J[redacted] from AAA Wicks Services can be reached at ###-###-####
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer started with HSC on 10/**. Filed a claim on 10/**,
exactly 2 calendar weeks after starting. Customers unit was low on freon and
the compressor was failing. Based on the condition, inspection and diagnosis of
the system, no professional technician with their license on the line and...

in
their right mind would even consider claiming that such an issue has just
spontaneously started. It is very crisp and clear that this system had this
issue well before the start of the contract. Our technician not only did a
thorough diagnosis, but confirmed the unit was under manufacturer's warranty,
and proposed the best possible options to get the issue fixed. What the
customer did for $315 by the company who installed the system (possibly
incorrectly to begin with since it developed such issues so fast) who has no
interest in doing what is best for the future we do not know. However that is
not the price to replace any of the bad major components that should have been
replaced. Seems as if the customer may have just filled up the unit with freon
and maybe added a leak stop, again we do not know, however the major components
which are bad should be replaced while still under manufacturer's warranty and
the system should be checked for proper installation. Compressor does get
affected and does go bad when ran on low pressure/freon and leaving it is a
risk that it will go bad sooner than later once the warranty expires. It's life
expectation gets significantly lowered and it may even completely fail. We are
not sure why this is even a complaint. HSC did nothing wrong and requested for
our tech to extend our prices and give the best possible solutions for the
future for the customer. We gave the customer the benefit of the doubt that he
did not know the system had issues, though it is now very questionable. The
system is not subject to coverage until replaced or satisfactory repairs are
performed by an approved trusted professional company and approved by HSC. We
are strictly a warranty company and do not provide home improvement or
remodeling or general contracting services. Such companies should be contracted
accordingly and with their respective rates. This should have never been a
complaint and the account will be reviewed.

Customer signed up for warranty coverage which is what we provide.However that is not the service that the customer needed. A month into thecontract they have significant damage in their living room and garage, mold,and have filed a claim for roofing. Our roof repair coverage does not cover...

anyinsurance issues, consequential damage, or pre-existing conditions. It is notmeant for replacements but rather repairs. The technician stated that it waswind damage and that he was waiting on the status from customer's home owner'sinsurance on the matter as they are who cover such issues. Customer has amisconception that our company is who does home improvement and remodeling,which is supported by the findings in her house, this false complaint, and thestatement: "what have I been paying for". Monthly premiums, again,are for WARRANTY coverage only. Everything is required to be fully operationalto manufacturer's originally intended design and specifications at the time ofcoverage and in the case something fails, you would be covered in accordance tothe coverage terms and conditions that she signed up for. Wind damage is notnormal wear and tear, mold and the structural damage all over the inside doesnot happen so quickly, and this is not warranty coverage. We do not even haveall the needed information to fully determine the full scale of the situationas the technician never provided it and was dealing with the home ownersinsurance company. We would be happy to send out a second opinion and get abetter and more detailed diagnosis, however the customer has cancelled hercontract, as well as place this false complaint. Also the customer needs to beaware of what warranty coverage is and that roof replacements or structuraldamage is not what the service is for, and nothing pre-existing or mold arecovered under our roof coverage. Should the customer choose to reinstate theircontract, we would be happy to send out another technician for a second independentdiagnosis. However, at this point, the customer has requested to cancel thecontract and HSC has waived the cancellation fee and approved customer'srequest. Contract has been cancelled as per [redacted] request and there isnothing further to be done here.

This claim has been resolved.

This preposterous case is long closed on our end. If the customer wishes to continue to attempt to falsely go after the service company then it is solely her decision and HSC takes no part in any unethical or completely unrelated to us matters. HSC did nothing wrong, had no part in it, the complaint is not against us, and the case is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:My washer was fully functional at the time of service and my washer is repaired now at my cost please refund me my money in full I'm not responsible for service call only deductible for repair and my item was not repaired  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Making false statements does not make them any more true. We encourage the customer to read the contract she is misquoting, as well as to count the days and the billing cycles. We would refer her to the summary page, the coverage section, as well as the cancellation policy. We would be happy to provide the pages for her for easy and convenience of finding it. HSC would have been happy to go outside our contractual obligations and take a loss and issue refunds of both months with waived balances had the customer agreed to it. However, the customer instead opted to file this false complaint instead in hopes of getting more as well as to bully us to provide services we do not provide. HSC has a strict policy against bullying and intentional warranty fraud. All courtesies are now void and she is no longer a customer of HSC per her own request. A proper refund HAS already been issued. HSC is open to, as yet another courtesy, waive the cancellation fee and increase the refund for the customer. However, it would have to be via a written agreement with the customer and service as a final stipulation and agreement as well as withdrawal of this false complaint. This is a conditional courtesy offer which is outside our obligations and is simply us losing money for no fault of our own after having become a victim of false complaints. The customer is open to e-mail us at [redacted] or request a call back from a supervisor.

This rejection is absurd, does not make sense, and further showscustomer's intent. "if I did not wantmy AC unit inspected by HSC I would not have contacted HSC" makes nosense as the customer did, in fact, refuse our services and not wait for ourtech and got it done on their own and thus taking away our ability to determinecoverage. Claim was filed on 6/* (Sunday), and a tech was assigned first thingin the morning on 6/* (Monday). At which point the customer let us know thatthey already had it all done and do not need out tech. HSC did everything wewere obligated to do and our services were declined. Also making mis-leadingstatement and false opinions does not make anything fact. "all" homeowners are very happy with our services making us an industry leader in homewarranty service and customer retention. The customer is only looking at aselect few that have gone above and beyond to complain in order to get whatthey are not entitled to. Those select few do not represent "all" orthe overwhelming happy majority, and stating things like "bad business"is just baseless slander. HSC strictly provides warranty service. All serviceis subject to the terms and conditions of the service contract. This is a CLEARand easy case of a customer taking away our ability to determine coverage (verypossibly because they saw something may not be covered) and then performing anunauthorized repair and simply sending us a bill. That is NOT the service thatwe provide and our contract clearly states that such will not be covered.Customer was never told that if he sends us his bills that we would cover them,that is also blatantly false information. Customer was advised to send in thepaperwork so that the new system can be added to coverage providing everythingwas done properly, and that the rep would submit it for review to see if thereare any courtesies we may be able to offer. Never was it said that such ablatant denial of services and unauthorized repair would ever be subject tocoverage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HAVE DOCUMENTATION TO PROVE MY UNIT WAS IN WORKING CONDITION WHEN I GOT IT. THIS WAS NEWLY FOUND AND THE COMPANY'S TECH THEY SENT OUT EVEN SAID, "THIS IS NOT PRE-EXISTING". YOU GUYS ARE A SCAM AND YOU DONF HAVE TO TAKE MY WORD FOR IT, LOOK AT THE THOUSANDS OF COMPLAINTS YPU HAVE AGAINST YOU. YPU GUYS WILL NOT LAST LONG WITH THESE BUSINESS PRACTICES. HOME SERVICE CLUB IS A HORRIBLE COMPANY AND I WILL SEE THAT NO ONE I KNOW EVER SENDS YOU A DIME. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer is fraudulent and has embarked in a false slander campaign simply because the above and beyond courtesies offered to him included a stipulation that he cannot commit fraud or falsely slander us. He states false information and attempts in getting a free air conditioning system despite...

not being entitled to one. This case will be handled accordingly by our Fraud Prevention Department. Customer signed up with an existing issue to have his air conditioner replaced. Upon filing a claim, a service technician was promptly dispatched to the customer's house. It is important to note that we are strictly a home warranty company and do not provide home improvement, upgrading, remodeling, or general contracting services. We also require all covered systems and appliances to be fully operational to the manufacturer's originally intended design and specifications at the start of the contract. The technician found the system missing 3 pounds of Freon through a developed leak. Upon learning the facts, which the customer likely already knew, he immediately requested to cancel as this was the sole reason he signed up to begin with. A supervisor has, as a courtesy, initially waived his cancellation fee as well as increased his refund against the cancellation policy. Customer has instead refused the courtesies and went on a false slandering campaign writing false comments about our company online including this false review. Contrary to his statements, his system was not covered. Just because air conditioners are listed as a covered category it does not mean that there is no contract or terms of coverage. He was also never promised a fix. The unit was not working fine as it has a leak and was low on refrigerant which is why it was not cooling and the customer filed a claim. Had it been fine there would not have been a claim to begin with. HSC also offered a good faith one-time courtesy to the customer to fill up the system with refrigerant but advised him that it was not a covered issue going forward. The customer refused this courtesy, despite having stated here that the system "was fine" and "just needed some Freon". In that case this would have been an acceptable repair for him. HSC provided facts and the customer knew it as he signed up specifically to have this system replaced. The service call fee was not paid for nothing, it was, in fact, paid for the service call. The customer claims to not have received service he "deserved". The service is contractual and in accordance to contractual obligations. A customer is attempting warranty fraud and posting false slander does not deserve anything they are not entitled to. Customer actually received numerous courtesy offers in good faith and HSC has not only provided proper service but has gone above and beyond for this customer simply because customer service is our utmost priority. No good deed goes unpunished. Any courtesy going forward would only be offered with a signed agreement, is conditional and will effectively serve as a final stipulation of settlement. Customer has an outstanding balance, will be reviewed and possibly investigated, and has an open line of communication with the supervisor assigned to his case. HSC provides honest and reputable service and will continue to do so even when faced with such adversity, misinformation from the customer, and fraudulent attempts at warranty fraud and false slander.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

SELLER BEWARE: this person is a complete fraud. He signed up for a WARRANTY service with a physically broken microwave and upon start of his contract filed a claim which literally states: "microwave handle broke and FELL OFF and melted on the stove" (likely due to the handle being yanked or the door...

slammed). Besides being pre-existing, this is a textbook physically damaged case which is not covered by the home warranty and is clear in the contract which he himself intentionally purchased. Then he proceeded to immediately threaten our company with false complaints and demanding we change our product and replace his microwave. This customer, as well as the property, has been submitted to the Fraud Prevention Department and our Legal Team. Please contact us if you have any questions on this deliberate fraud attempt.  Section H of the customer's contract, as standard for non-insurance warranties clearly states the following:  "3. This Agreement does not cover failures which may result from other causes, such as without limitation: abuse or misuse; improper installation; improper or insufficient maintenance; failure to clean; neglect; impact damage; PHYSICAL DAMAGE; lightning strikes; missing parts; animal, pet and/or pest damage; casualty; acts of G-d; structural and/or property damage; structural changes; flood; smoke; earthquake; freeze damage; fire; electrical failure or surge; water damage; mud, soil movement, storms, accidents, or failure due to excessive or inadequate water pressure; accidents; war; nuclear explosion; acts of terror; reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property" HSC is an honest company and has strict policies against intentional fraud.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They responded by attacking me instead of having a conversation, I tried to have a conversation before I submitted this complaint.  Mr. K[redacted] is the VP of customer service I have requested a call to discuss this issue and continue to be ignored.  I still beleive my claim for the air conditioner was improperly denied and they refuse to reconsider even though the AC company has called them to explain that the reason HSC stated was the cause of the malfunction and therefore the reason for denial  was incorrect and had nothing to do with the AC breaking. I want to speak with Mr. K[redacted]. They flag my account and threaten me and say I am trying to scam them wow I have never dealt with a company that the head of customer service would not return a call  to see why the customer is unhappy and to discuss the problem. He is very good a being a corporate bully.  If they don't want complaints the they need to give their customers an avenue for appeal.  I asked to speak with someone higher and was told that there was no one higher to speak with. Now I know that Stacey C[redacted] does not run that company and they have  to have someone in  customer service higher than her. and that person is Mr. K[redacted]. I am still waiting for that cal ###-###-####.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Jeanne Anne Laughlin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

Well,I really am dissatisfied with this whole process and the amount of time you give the consumer to respond. I have been travelling for work for the past three weeks. The company that I complained about Home Service Corporation finally did contact me after I had continued to contact them consistently. Then they told me that I would have pay them $2000.00 in order have my ac fixed. What was the point of paying them for a warranty. This is really unfortunate for consumers that they are allowed to take advantage of hardworking people.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was never assured that ANY arising issue after the 10 day grace period will be automatically covered. Customer signed up with clearly and technically a bad unit. The diagnosis and findings were not disregarded and were very well considered and used as one of main aspects - obviously and...

clearly. HSC did everything right and became a victim of a false complaint. HSC even offered customer a courtesy of $400-$600 towards a replacement system just for signing up and being our customer. Contract is also very clear that issues existing prior to the start date of the contract are not subject to coverage and the customer not seeing the clear text regarding pre-existing issues and their determination and not knowing what a warranty is and attempting to get a free unit for nothing are not the fault of HSC. Complaint should not be on our records and the account is already cancelled per the customer's request who requested to cancel as soon as he understood that what he tried to do was not going to happen as it is not a service a home warranty provides.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HSC has made complete bogus, inaccurate and false statements in the response. This is not a fraud but attempt by HSC to get out of their responsibility by claiming pre-existing conditions. Also, they are bullying me to stop complaining to Revdex.com and other online forums. As I researched this company on various forums online, I found out that this is normal business practice and they have done this with other customers as well. Here is my response to the various points made by HSC, which are all inaccurate:1. It is not a pre-existing condition. HSC has not provided an ounce of proof to indicate that these are pre-existing conditions. I asked them on the call but I get no response on the proof.2. The house was not vacant at the time of this contract. This contract was effective on March **, 2016. I had the house occupied by a tenant, and they decided to leave at the end of May 2016. After which, we did replace the carpet and painted the whole house before putting it up for rent again. The new tenant moved in and was in the house for about 6 to 8 weeks before she complaint about these issues. I can prove this is accurate because I have existing rental agreements with the past tenant and the new one.3. HSC says that this unit was not covered. The unit in question is cooktop and when I checked the contract, it is covered. False statement again.4. HSC claims I have outstanding balance, I have no outstanding balance. False statement again.5. After I complaint to Revdex.com and online, HSC supervisor called me and said that they are flagging my account for fraud and started to claim that I was bullying the business. Again, a false statement. I was complaining because I was not happy with the service provided and I feel that the business is trying to get out of their responsibility. In summary, it looks like HSC standard business practice is to claim pre-existing conditions when they have to pay for repair above a certain amount. Even though it is not a pre-existing condition. And when the customer register a complain then they try to silence the customer by scaring him. They try to scare the customer by telling them that the customer committment a fraud and he/she will have to pay for everything the HSC has paid in repair so far. They hope the customer will get scared and not pursue this further. But I'm sick to the stomach of HSC trying to get out their responsibility by falsely claiming (or at least without any proof) that it is a pre-existing condition. I hope Revdex.com takes action in this regard. 
Sincerely,
[redacted]

This issue has been resolved. Customer is also welcome to contact the same supervisor for any future issues.