DC Singles, Inc

From: *** Date: Fri, May 29, at 11:AMSubject: Complaint: ***To: ***Ms***,
Thank you for reaching out to me about this matterAs you can see from my file my complaint was closed as unresolved after my March 13, response.
The company offered me an alternate agreement and a partial refund, but to execute the agreement I need to go into the officeI did not accept the agreement because I do not know the terms so I requested an electronic copy so that I can reviewThe company insists that I must go into the office to access the documentAfter the complaint was closed I did not hear back from DC Singles and I have tried to set up a time for me to review the alternate agreementI reached out to them on April 9th and left a message for Rebecca so that we could set up a time for me to review the alternative contractOn April 14th, Stephanie called me back asked me for my status and whether or not my issue was resolvedI let her know that I called Rebecca on April 9th and she said she would follow up with herOn May 18th Stephanie called me and left me a message because she hadn't heard from meI called her on May 19th to inform her that I never heard back from RebeccaStephanie told me that she would follow up with Rebecca.
Martha, the manager who offered me alternate agreement assured me that there would be better communication from the companyFrom my experience over the past weeks, I would prefer to pursue my original request and cut ties with the company due their unresponsiveness.
Thank you again for your attempt to resolve this matterV/R,
*** ***

src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAPIAAAAvCAIAAABWqgACAAAMvElEQ...⇄ alt="">Date: 7/14/
RE: *** *** ***
ID #: ***
To Whom It May Concern,
One of our representatives reached out to *** today
regarding her complaintAfter discussing her concerns *** agreed to
continue using her DC Singles accountWe have pasted the message ***
sent through her account regarding her complaint and interest in continuing
From: *** ***
Date: 2014-07-13:31:
Subject: Membership Status
I spoke with (XXXXXX), director of client relations todayI understand my
membership is in a pending status at the moment, due to the RevDex.com (Revdex.com) complaintWe agreed that I would drop the Revdex.com
complaint once I went out on a date with at least one individual who met
my minimum criteria(XXXXXX) suggested two possible options: (XXXXX) or
(XXXXXXX)lOnce I am able to meet with either of these gentlemen, and I feel
that they meet the minimum requirements, I will drop the Revdex.com complaintI
look forward to working with your company and hope to have a better
experience than I have in the past
Thank you,
***
We are glad that we could work out her concerns amicably and
we look forward to getting her account on the right track
Best Regards,
DC Singles

Date:
11/18/16Re:
*** ***Case
#: ***To
Whom It May Concern,We
are in receipt of *** ***’s rejection to our response.We
responded to *** ***’s original complaint as soon as we received
itThe case was closed after we responded accordinglyNow, *** ***
has sent a letter months later claiming some information that
appears to be less than accurate, according to our records.We
would like to mention that we have been in constant communication
with *** ***When *** *** recently indicated that her e-mails and
phone calls go unanswered, we sent her an e-mail documenting all the
various staff members who have contacted her on various occasionsWe
also have an archived list of e-mails between *** *** and our staff.When
*** *** mentioned her medical condition, we explained that we do not
need to know any specifics, but if she would like for us to consider
releasing her from her agreement, she must have a doctor send a
letter stating she can no longer physically participate in the
program.We
have attempted to work for *** *** and assist her in finding someone
specialIt is important for her to end disputing her account, so we
can move forward in a positive directionOur time and energy could
be spent on searching for compatible matches for *** ***We
recently sent her an e-mail explaining that e-mails can be impersonal
and we would like to speak directly with her about her concernsWe
asked her to please call us to discuss the situation at hand.Again,
we only wish to resume *** ***’s program and help her in her
search for a companionWe ask that she gives the program a fair
chance and understands we are on her side.Regards,DC SinglesThank You,DC Singles

Date: 1/22/To Whom It May Concern,We are in receipt of *** *** ***’s complaintWe will address her claims.*** *** joined our services on 12/12/She had an extensive interview in our office with a Relationship SpecialistThey discussed *** ***’s past relationships, what she is
looking for in a partner, etc*** *** appeared to be excited about our program and decided to become a client.After *** *** left our office, we immediately began working for her and providing our services*** *** was responsible for completing her online profile, which she didWe then spoke with *** *** on 12/and she requested to cancelWe reminded her that she was excited about becoming a client and that the agreement she signed clearly states that our fee is non-refundable.The Relationship Specialist who signed up *** *** for our services has tried to speak with *** *** on several occasions to discuss her situation*** *** has been unavailable during the times that he has attempted to call herThe Relationship Specialist spoke with *** *** on 1/and discussed offering to waive her remaining payments, as a courtesy, to alleviate any financial concerns she may have*** *** placed him on hold and then the call was disconnectedShe then called back and said she could speak in minutesWhen the Specialist stated that he may be in with a client and, if so, to leave him a message and he would call her back, she appeared to be frustrated and ended the callThe Relationship Specialist called *** *** again on 1/on two occasions and she did not answerWe also received charge-back disputes during this time as well.Please note, there is no 3-day right of rescission in DC for services such as oursAs we mentioned, *** *** is not eligible for a refund, per her signed agreement*** *** signed directly above the non-refundable clause in paragraph #and the Relationship Specialist circled this information as well.In addition to signing a non-refundable agreement, *** *** also signed a client obligation form which states that she agrees to resolve any issues directly with our staff prior to contacting a third party agencyAs we explained, we have attempted to contact *** *** on several occasionsWe even offered to waive her remaining paymentsWe are trying everything in our power to resolve her issues.We would like *** *** to understand that we are simply abiding by our agreement and only wish to work with herWe know that finding someone special was important to herWe would like to assist her in finding a companionWe hope she has a change of heart and decides to continueWe ask that she contacts us back to discuss her situation.Thank You, DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:- I did not meet menI met men, including a legally blind man (who was taken advantage of as well) that I was told to go out with because "I didn't have much dating experience".- Of these men, NONE of them were ***I was TOLD during the interview process that there were plenty of men in my age range who were *** and NONE of my NINE matches have been ***They (DC Singles) have pushed me to agree to meet with men who are completely outside of my criteria and preferencesI was trying to be positive, I was trying to be optimisticI was putting all of my trust and faith in their professionalism, and after much pressure, I agreed to meet with these matchesThe result of my experience thus far has been the belief that they only wanted my $and that they already knew they had no clients that met my criteriaThis company continues to make promises and uses advertising.Enclosing, they prey on people who, to them, are vulnerable and wanting that special person in their livesThey pay no attention to one's criteria or preferencesThey just don't careI implore the Revdex.com to do their research further on this companyThere has already been one news segment on ABCwhich focuses on DC Singles, and I am talking to two other major broadcasting network companies who are both eager to air something similar to a "on your side" to help make others aware of this consumer scam
Regards,
*** ***

To Whom It May Concern,Please see the following attachment:Date:
11/21/16Re:
*** ***Case
#: ***
To
Whom It May Concern, We
are in receipt of Ms*** ***’ complaint. We
will be reaching out directly to Ms*** to discuss the situation
and come to
a resolution. Thank
you for your time. Regards,
DC Singles Thank You,DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Since our early April agreement, I have had continuous problems with DC SinglesThey have harrassed me about errors that were theirs: I never went on an early spring referral they left in my mailbox AFTER AGREEING TO GIVE ME PRE-APPROVAL OF ALL REFERRALSThen they sent me unpleasant email notices that I had failed to give feedback according to my contract and that they could "suspend" further action on my account if I failed to comply.They have not given personalized services, as promisedIn April and May, different people called me with referrals who were NOT matches: one with an associate's degree (This fact, by the way, was "altered" by the next person who spoke to me about the referral and said the data "must have been" put into the database wrong.) and one with a bachelor's degree which is the degree both my DAUGHTERS have! I have a doctoral degree and tried to explain to the management that this type of referral was not what I was "guaranteed" I would get. I tried on 5/2, 5/4, 5/5, 5/18, and 5/to speak with Martha, who admitted to being a senior member of the Client Resolution Team, as required by my contract if I have a problemThis senior member told me I had "no right" to be upset with the poor referrals I had gotten because they had "kindly" given me a chance to approve the matches! This is poor customer service in any service industryI then asked repeatedly via email for information on how to seek mediation/arbitration, and got one threatening reply which gave inaccurate representation of the situation.I will no longer try to work out problems with this companyThey repaid $of my money, but, due to misconduct and misrepresentation, they should be required to refund the rest of the money I requested
Regards,
*** ***

Date: 2/13/15Re: *** ***To Whom It May Concern,Please note that we are reaching out to Ms*** directly in an attempt to resolve her issuesWe believe a response is due from us by Sunday, 2/15, so we wanted to respond today to notify the Revdex.com that we are in receipt of
this complaint and we take it very seriouslyWe hope to have this matter resolved to Ms***'s satisfaction.We will update the Revdex.com once we have spoken with Ms***.Thank you,DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The issue is that DC Singles advertises a service that it does not deliverSince filling this complaint I have found numerous reviews on various sitesPeople have the same compliant in that DC Singles charges a hefty fee but blatantly disregards their clients' preferencesIn my personal experience, not only was I paired with individuals that did not match my preference, one person said he was almost kicked out of the program and had some serious personal problems.
WHAT HAPPENED TO THE IN DEPTH SCREENING PROCESS? The answer is that DC Singles would rather keep emotionally unstable individuals in the program and continue sending them out on dates than refunding their moneyFurthermore, DC Singles has been unethical in its responses to the Revdex.comThey have lied about their attempts to contact me, lied about the discussions I've had with their representatives, and purposely distorted the conversations I've had with client relationsThey also said they would never approve a refund as long as there was an open Revdex.com complaintDC Singles takes advantage of the fact that many people come to them for confidentiality and most likely won't file a compliant or go to court.
DC Singles is a total scam!!!!!
Regards,
*** ***

Date: 1/22/
To Whom It May Concern,
We are in receipt of *** *** ***’s complaintWe will address her claims*** *** joined our services on 12/12/She had an extensive interview in our office with a Relationship SpecialistThey discussed *** ***’s past
relationships, what she is looking for in a partner, etc*** *** appeared to be excited about our program and decided to become a client.After *** *** left our office, we immediately began working for her and providing our services*** *** was responsible for completing her online profile, which she didWe then spoke with *** *** on 12/and she requested to cancelWe reminded her that she was excited about becoming a client and that the agreement she signed clearly states that our fee is non-refundableThe Relationship Specialist who signed up *** *** for our services has tried to speak with *** *** on several occasions to discuss her situation*** *** has been unavailable during the times that he has attempted to call herThe Relationship Specialist spoke with *** *** on 1/and discussed offering to waive her remaining payments, as a courtesy, to alleviate any financial concerns she may have*** *** placed him on hold and then the call was disconnectedShe then called back and said she could speak in minutesWhen the Specialist stated that he may be in with a client and, if so, to leave him a message and he would call her back, she appeared to be frustrated and ended the callThe Relationship Specialist called *** *** again on 1/on two occasions and she did not answer
We also received charge-back disputes during this time as wellPlease note, there is no 3-day right of rescission in DC for services such as oursAs we mentioned, *** *** is not eligible for a refund, per her signed agreement*** *** signed directly above the non-refundable clause in paragraph #and the Relationship Specialist circled this information as wellIn addition to signing a non-refundable agreement, *** *** also signed a client obligation form which states that she agrees to resolve any issues directly with our staff prior to contacting a third party agencyAs we explained, we have attempted to contact *** *** on several occasionsWe even offered to waive her remaining paymentsWe are trying everything in our power to resolve her issuesWe would like *** *** to understand that we are simply abiding by our agreement and only wish to work with herWe know that finding someone special was important to herWe would like to assist her in finding a companionWe hope she has a change of heart and decides to continueWe ask that she contacts us back to discuss her situationThank You, DC Singles

Date: 5/11/16To Whom It May Concern,We are in
receipt of *** *** ***’s complaintWe have
found several matches for *** *** up to this dateTo our dismay, these
matches did not work outWe can completely understand *** ***’s concern
about the men not following through with
contacting herWe expect our clients
to keep us updated on their availability, but not everyone remembers to do so
If a client is active in our system, we can only assume they are available for
matchingIn our Regulations, there is a statement pertaining to “Active
Status”, which explains that if you are an active client you are readily
available to receive matchesUnless a client requests to place a temporary
“hold” on their account, they will receive referrals when we find a compatible
matchWe are just as disappointed if clients do not contact their referrals,
as we put much time and research into our matchmaking processIf a match does
not pan out, the work has still been performed, but we are then left with an
unhappy customer (or two)We would hope that our clients would understand we
do our best to coordinate referrals, but we are unable to control our client’s
availability and/or behaviorWe have
spoken with *** *** on several occasions*** *** also communicated
with our Director of Client Relations about her concernsWhen they spoke, our
Director informed *** *** that the first couple matches we referred to her
would not be counted towards her purchased amount of referrals, since they did
not make contactThis means that although the work had been performed, the
matches were “bonused back”, so *** *** will receive additional matches at
no additional chargeWe also spoke with *** *** about “managerial review”
and how her account will be reviewed at the close of her program to determine
if she should receive any more additional referrals, depending on the
situationWe always make an effort to make a situation right and try to keep
our clients happyOur only goal is success for them.During some
conversations our staff had with *** ***, she requested a refundWe understand
she is frustrated right now, but we do not believe it is beneficial for her to
give up on the program*** *** signed an agreement which states that the
fee she paid is non-refundableIn addition, *** *** also signed a client
obligation form which states she agrees she must meet all of her purchased
matches in order to give our company the full opportunity to meet her
expectations of the program.We sincerely
want to help *** *** find someone specialAs we said, we are just as
frustrated that matches did not materializeWe would just like the opportunity
to continue working with *** *** and help her reach her goal of finding the
man of her dreamsWe ask that she has a change of heart and gives us that
opportunity.Thank you
very much for your time.Regards,DC Singles

To Whom It May Concern,We are in receipt of *** ***’s complaint.We will be reaching out to *** *** directly to discuss her concernsWe hope to reach an amicable resolution as soon as possibleWe will contact the Revdex.com when we have further information.Regards,DC Singles

7/21/To Whom It May Concern:We agree, that we would like to
reach an amicable resolutionWe have offered to transfer *** ***’s program
to a different location which will be in close proximity to her new residence
*** *** signed an agreement which states that her fee is non-refundableIn
the event that *** *** can provide us with a utility bill which includes
proof of her new residence in Iowa, we can discuss this situation further
Until then, we ask that *** *** abides by the agreement she signed.Thank you,DC SINGLES

Date: 8/3/16To
Whom It May Concern,
We
are in receipt of *** ***’ complaintWe would like to point
out some very pertinent information
*** *** has received some excellent matches*** *** requested
to meet professional gentlemen and she has absolutely been matched
with only
thatEvery man *** *** met through our program has an
education level of Graduate degree or higherThese men also have
successful careersMore importantly, each man we presented to her
showed to be most mutually compatible with her, according to their
profile informationIn addition, they were within a reasonable age
range, height range, etc*** *** has met some remarkable
gentlemenHowever, there was no romantic connectionWe explain to
our clients that we are matching them with those who show to be
compatible and we have them meet to see if there is any chemistryIf
not, we continue the search for them
*** *** received a copy of our Regulations when she joined our
services (and she agreed to having reviewed these Regulations in her
agreement with DC Singles)Under paragraph #in these Regulations
it states the following:
"Compatibility
is very subjective and that we will send you referrals we deem, in
our sole and absolute discretion as "likely most mutually
compatible" as indicated in your singles dataThe final
determination to meet a referral is yours and yours alone
You
understand and agree that we will supply you referrals on an as
available basisBecause we try to send compatible referrals, you
understand and agree that there is no way for us to predict the
frequency and time frame of each referralHowever, we will search on
your behalf on a monthly basis, but we will only match you with
others that we feel you are compatible withYou further understand
that no two people are generally perfectly compatible and agree that
we will use our best judgment in providing referrals that most nearly
match your requirements."
***
We
explain that we are using our best judgment when providing referrals
and that no two people are generally perfectly compatible
We try to come as close as possible to what our clients are looking
for in a matchAlso,
under paragraph #in our Regulations it states:
"You
understand and agree that simply because you choose to meet with a
single that we have referred to you does not mean that such single
will agree to meet with youIt is impossible for us to guarantee
that any single to whom you have been referred will agree to meet
with youYou understand that you will not like everyone you meet and
that some of those you meet may not like you."
***As
you can see, we try to give our clients realistic expectations in
regards to our programWe
explain to all clients that we cannot predict the time frame of
matches, our clients will NOT like everyone they meet and that we are
matching them with those who are most mutually compatible
We only hope for the best for each clientWe try to give our clients
every opportunity to meet their special someoneWe strive for the
success and happiness of our clients
We
will be contacting *** *** to discuss her concernsWe would
like nothing more than to move forward with her program
Regards,
DC
Singles

I am rejecting this response because:Dear ***, Thank you so much for making the message readable: First, DC Singles has really explained anything. According to their contract they were to provide me with matches based on my profile and a two-hour face-to-face interview. It was apparent by my walking cane, my long history of cancer and my profile that I am disabledI also told them that I am on Medicare DisabilityThe first match they sent to me was, according to them, was "very compatible according to your profiles...we have covered the compatibility aspect for you." This man was NOT a match according to our profiles and when I questioned DC Singles' Stephanie she asked if I had been married to a man with these interests, why wouldn't I accept these differences. She had no concept of how you base a relationship on common interests. His main hobbies were "sports and exercise, cycyling, golf, running and snow skiing. When we spoke, it was clear to both of us that meeting would be a waste of time and money, since we had NOTHING in common.The second match they sent me was even worse. On my profile and in person I described myself as Liberal and had told DC Singles at my interview about all the causes I had worked for including being Executive Director of one of *** and *** ***'s gun control organizations for years. Someone from DC Singles called and said they found another "perfect" match for me, but they clearly did not compare our profiles as they stated. This man, on his profile, listed himself as a Conservative Republican and a former gun dealer who still worked to train private citizens on how to carry concealed weapons. Again, this match agreed that it would be a waste of time and money to get together with someone whose values and political views were completely oppositeStephanie at DC Singles said that they though this match would make for "lively debate," a naive idea of how love matches work.According to DC Singles "we try very hard to find you the right person, base on you profile." Neither of these matches were even close and I, understandably, lost all confidence in this organization. I maintain that DC Singles violated their contract with me by promising services they could not deliver.Regards,*** ***

From: Executive Matchmakers">Date: Thu, Apr 2, at 3:PMSubject: *** *** - Case #***To: *** ***
Dear ***,
We wanted to mention that we are going to be reaching out to *** *** to resolve this directly with herPlease note that *** *** has been "on hold" since October, because she defaulted on her monthly paymentsHowever, we would like to resolve this with her, if possibleWe will report back to you once we have more informationThank you very much for your timeRegards,DC Singles

To Whom It May Concern, This case has already been closed as resolvedWe have continued to
try to work with Ms***, however, she has fought us on every
attempt Contrary to what Ms*** is stating, we have
downgraded her program and provided her with a partial refund We
have done everything we can to be accommodating to her requests
Instead of working with us, Ms*** feels it necessary to
communicate with the Revdex.com instead Again, we want to work with
Ms*** to help her achieve her goalsIf we did not feel we
could accomplish this, we would not have accepted her as a client
We continue to try to work with her and we only ask that she
approach this process with a positive attitude and a realistic set of
expectationsThese are the key factors that will determine her
success with our program It is unfortunate
that Ms*** has been able to re-open a case with your office
which has already been resolved We only ask that you inform
Ms*** to try to work with us and not against us She
chose to become a client and we have no intention of giving up on her
programWe sincerely want to help her achieve her goals.Regards,DC
Singles

To Whom It May Concern,We have spoken with *** *** and resolved the matter*** *** can advise you of the same.Thank you,DC Singles

From: Executive Matchmakers">***Date: Thu, Feb 5, at 1:PMSubject: Re: *** *** - DC Singles Revdex.com Complaint***To: *** *** ***
Hello Again, ***,
Please see the following regarding *** *** ***:
Date: 2/5/Re: *** ***
Complaint #: ***
To Whom It May Concern,
Please note that our Director of Client Relations has left *** *** a voice message to discuss her complaintShe also sent her an e-mailOur Director explained that, in order for us to come up with an amicable resolution, we will need to discuss this matter with herWe ask that she returns our attempt for communicationThank you,DC Singles

Date: 9/20/17Re: *** *** To Whom It May Concern,We are in receipt of *** *** complaint.Please note that everything has been provided to *** *** per her signed agreement and the Regulations we provided her upon joining.*** *** purchased referralsShe has been sent
referrals and of those referrals were “comped” or “bonused back” to her during management reviewOur matchmakers reviewed all of her referrals again and it appears that the gentlemen all met her preferences with the exception of one man who was AgnosticHowever, *** *** approved this man prior to meeting him.We understand that one may be discouraged after receiving their referrals and not having a love connectionA Client Relations staff member tried calling *** *** immediately upon receipt of *** *** complaint yesterday, 9/19, and left a voice messageWe would like to discuss her program as soon as possibleWe ask that she returns our call.Thank you,DC Singles