DC Singles, Inc

7/22/15To Whom It May Concern,We are saddened to know
that [redacted] feels “depressed” and “angry” about this situation. We have
only been trying to help her and we have been providing our services exactly as
they were described during the interview process and per our Regulations,
client obligations, etc. We explain to our clients
that we are using our best judgment when providing referrals and we are
matching them with those who are “most mutually compatible”, according to their
profile information. However, we cannot guarantee that all matches will work
out. We also explain to our clients that they will not like everyone they meet.
We have been providing our services and have matched [redacted] with 12 men
who have been compatible with her, according to their profiles (although she
may not have connected with all of them). As we previously mentioned, we have
offered to “bonus back” certain matches, create a communication schedule with
[redacted] and our Director even offered to personally work with [redacted]
going forward. We believe we have been more than fair in our attempts to make
this work for [redacted].In addition to signing a
non-refundable agreement, [redacted] also signed a client obligation form
which states that she agrees to remain patient and optimistic, she understands
that she will not like everyone she meets and she agrees she must meet all of
her matches in order to give our company the full opportunity to meet her
expectations of our program.We are still confident that we have been doing everything
in our power to make the program work for [redacted]. Our Director reminded
[redacted] again during their recent conversation on 7/14 that she came to us
for a reason and we want to get her connected to that potential soulmate. Our
Director reiterated the matches that were “bonused back” to her and why, and
that is something that we can do to ensure that she is meeting people that fit
her criteria, but it still doesn't ensure that we can determine chemistry. She
explained to [redacted] that we will do everything in our power to help her
find success through our program, but we can never guarantee it. She can meet
her potential soulmate at the grocery store, gas station, a church function, a
work function etc. There is no way that we can guarantee to anyone that we will
be the one to introduce them to their special someone. We can only be an added
avenue to introduce them to people that they may not have access to on their
own or with other avenues. Our staff works hard on a daily basis in an effort
to help our clients find successful relationships - we have been very
successful in doing so and nothing makes us happier.Our offer still stands to credit back certain matches,
provide a communication schedule, have our Director personally work with [redacted] going forward, etc. However, a refund will not be possible, as we have
explained to [redacted]. We hope [redacted] has a change of heart. We want
her to understand that we sincerely have her best interest at heart and want to
continue working with her to help her reach her goal.Thank you,DC Singles

Date: 6/30/16To Whom It May Concern,We are in
receipt of [redacted]’ rejection to our response. Our Director of Client
Relations has reached out to [redacted] to discuss this matter directly. We are
unable to send any e-mails, as our e-mails are being “rejected” when we attempt
to send them to her. We ask that [redacted] contact us back regarding her
situation. We would very much like to speak with her.[redacted] here is [redacted]'s non-refundable agreement she signed and initialed. Number 12 states the Non-refundable cause and she also initialed right next to it. We do go over this with every client during their interview process.Please see attachment:Thank You,DC Singles

7/21/15To Whom It May Concern:We agree, that we would like to
reach an amicable resolution. We have offered to transfer [redacted]’s program
to a different location which will be in close proximity to her new residence.
[redacted] signed an agreement which states that her fee is non-refundable. In
the event that [redacted] can provide us with a utility bill which includes
proof of her new residence in Iowa, we can discuss this situation further.
Until then, we ask that [redacted] abides by the agreement she signed.Thank you,DC SINGLES

10/19/16To
Whom It May Concern,We
are in receipt of [redacted]’ complaint.We
will be reaching out to [redacted] directly to discuss her concerns.
We hope to reach an amicable resolution as soon as possible. Thank
you for your time.Regards,
DC Singles

Date:
9/22/15To Whom It
May Concern,We are in
receipt of [redacted]’ complaint. We will address her concerns and explain her
situation below.[redacted]
chose to come into our office for an interview with a Relationship Specialist
on 4/16. They spent time together and our Specialist learned...

about [redacted]’
past, what she is looking for in a partner, etc. [redacted] explained that she
lost her ex-boyfriend and fiancé of 30 years to cancer that he battled for 9
years. We were very sorry to hear this and sympathized with [redacted]. We
can’t imagine how difficult it must have been to go through this experience.
She expressed that she was very nervous about dating again and this was going
to be a “huge step” for her. It was [redacted]’ choice to join our services,
as we simply offer our program to those who qualify. We are always respectful
to all candidates and clients. During [redacted]’ interview, just as every
other, we prescreened and prequalified her. In doing so, we ensured that [redacted] is financially secure. Her Specialist had only wonderful things to say
about [redacted] was described as a “sweet woman” and due to her
past experience, we were genuinely excited to have her in our program and to
have the opportunity to try and assist her in finding a new companion.After [redacted] joined and left our office following her interview, we immediately began
working for her. We completed all the necessary administrative work on [redacted]’ behalf in order to activate her account. [redacted] was responsible
for completing her online profile. However, [redacted] was not completing this
information in a timely manner. We had previously sent her log-in instructions,
but then we called her on 5/14 reminding her that we needed this information
finished, so that we could move forward with her program. We called again on
6/4 and her voice-mail box was full, so we were unable to leave a message. [redacted] called us back that same day and promised to complete her profile that
night.Once [redacted] profile was complete, one of our matchmakers contacted [redacted] on
6/15 to welcome her to the program and discuss the process in a little more
detail. We were then finally able to match [redacted] with her first match on
6/17. We matched
[redacted] with a man who showed to be very compatible with her, according to
their profile information and compatibility questions they both completed. [redacted]’ Ideal Match Description states that she wishes to meet a man who is
educated (with a Graduate degree), a sense of humor, is kind and honest, etc.
[redacted]’ match met these preferences, among many other characteristics and
qualities. He also shared various commonalities with [redacted]. We explain to
our clients that we use our best judgment when providing referrals and we are
matching them with those who are most mutually compatible with them. We only
hope for the best with each match. [redacted]
did not complete her date feedback (which is required of our clients in order
to continue the search for them), but her match completed his feedback and
stated that [redacted] “was not interested in meeting”. He also stated, “We
did have a nice conversation over the phone, but she told me that she was not
interested in meeting anyone from DC Singles”.To our
surprise, [redacted] then sent a brief e-mail to our staff on 6/25 requesting
that we take her name “off of our list” while also stating disparaging comments
about our company. We did not understand what could have brought [redacted] to
feel this way. We immediately reached out to her via phone after we received
her e-mail. [redacted] did not answer or return our call. Our Director of
Client Relations then reached out to [redacted] on the following dates: 7/2,
7/8, 7/22, 7/28, 8/4. We have not heard back from [redacted] and have now
received this complaint.As you can
see, everything was right on schedule for [redacted] and we were working hard
for her. We were under the impression that things were going well until [redacted] sent an e-mail requesting to “take her name off of our list”. We have
provided our services and matched [redacted] with a gentleman who showed to be
very compatible with her, according to our research. Also, her match indicated
that they had a pleasant telephone conversation, but [redacted] did not wish
to meet for a date.Please note
that [redacted] signed an agreement which states the fee she paid is
non-refundable. Her agreement also states that we are to provide her with her
purchased amount of matches, which we are attempting to do. Our services have
not ceased and they have been exactly as they were described. In addition, [redacted] signed a client obligation form which states that she agrees she must
meet all of her purchased matches in order to give our company the full
opportunity to meet her expectations of the program. She also agrees to discuss
any concerns she may have directly with our staff.As we
explained, we were looking forward to the opportunity to assist [redacted] in
finding a new companion and we would like to continue working with her. We ask
that she contacts us, so we can calm any fears she may have. We are only here
to help her.Thank you,DC Singles

7/6/15To Whom It May Concern:We are in receipt of [redacted]’s
complaint and will address some pertinent information regarding this situation.[redacted] is correct in her letter,
in which she states that she has received 3 matches thus far. We have matched
her with 3 compatible gentlemen in the...

hopes of her connecting with someone
special. Sometimes our clients do not connect, sometimes things do not work
out, etc. However, we explain to our clients that we conduct a managerial
review at the end of each client’s program to determine if any matches should
be “bonused back” or not, depending on the circumstances. The real issue at hand, however,
appears to be the fact that [redacted] states that she is moving out of state. Please
note that our agreement clearly states that the Client fee is non-refundable.
[redacted] signed her agreement agreeing to the terms within. Although our agreement shows that we
do not provide refunds, we agreed to search for affiliates in the surrounding
areas of Iowa to see if we can still assist [redacted] in the process of
finding someone special. We found an affiliate in the Nebraska area which also
services clients that reside in Iowa. However, [redacted] appears to have
declined this offer. We are still speaking with other affiliates to find an
office which is located closer to [redacted]’s new location. Also, [redacted]
has not yet moved and has not provided us with a new address. We offered to
place her account on hold for the time being while all the details are ironed
out. [redacted] appears to be reluctant to our offer.We understand that [redacted]’s
living situation has changed, but, as we stated, [redacted]’s signed agreement
shows that her fee is non-refundable. Also, we are trying to work something out
with her, so that she can still utilize the matchmaking services. We know that
finding a compatible gentleman was important to [redacted] and we do not want
to see her give up on her goal.Thank you,DC Singles

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  DC Singles is essentially refunding my money to me even though they claim it is a "settlement."
Regards,
[redacted]

The complaint was resolved, but not to my satisfaction as the company failed to honor the terms of our agreement. The refund was provided late & fees were...

accrued as a result. Sincerely,[redacted]Fairfax, Virginia [redacted]Main Line: ###-###-####Direct Line: ###-###-####Facsimile:###-###-####

Date: 12/6/16 Re: [redacted] Case #: [redacted] To Whom It May Concern, We did recently speak with [redacted] and offered her an amicable resolution. We left her another message today to discuss the matter again.Thank you, DC Singles

12/28/15To Whom It May Concern,We are in
receipt of [redacted]’s complaint.[redacted]
came into our office for an interview on 9/26 and decided to join our services.
She selected the program she desired and we processed her payment. [redacted]
then signed a non-refundable agreement and we provided her...

with all of our
paperwork. She left our office, we immediately began working for her and we
were excited to try and help her find someone special.We completed
all the necessary administrative tasks in order to activate [redacted]’s profile
and we sent her an e-mail to let her know her account was active on 9/29. We
later spoke with [redacted], as she had some concerns and questions about the
profile and matchmaking. She then e-mailed us after and requested to cancel. We
spoke with [redacted] that evening and she informed us that she filed a dispute
with her credit card company. We tried to discuss her concerns with her, but
she had no interest. She then ended the call.Our Director
of Client Relations spoke with [redacted] on 10/29 to try and resolve her
concerns and she reiterated that she filed a dispute and had no interest in
discussing anything with us until we received the outcome of the dispute. She
said she would contact us at that time.Almost 2
months later, we finally received the credit card dispute. (Unfortunately, we
cannot control how long her bank takes to handle disputes.) We immediately responded
with the requested information and the case was closed in our favor. [redacted]
then contacted us and spoke with our Director of Client Relations again. [redacted] inquired as to why she had not received the funds back and we kindly
reminded her that the charge-back came back in our favor. We reminded her that
there is no 3-day cooling off period. She repeated that we are a “scam” and we
asked why she would feel that way. We do not want any of our clients to feel
this way, as this is not true. We tried reminding [redacted] why she joined our
program and she was not interested in discussing this. [redacted] just notified
us that she did not wish to move forward. We explained that we want to work
with her, but her account was in dispute for a lengthy period of time, because
she initiated a charge-back. She was very unhappy during our conversation. We
tried everything in our power to resolve this matter. Our hands are tied until
[redacted] agrees to work with us.Again, we want
nothing more than to assist [redacted] in finding someone. We are here for her
and we want her to understand that we are on her side. It is important for her
to give the program a chance.Thank you, DC Singles

Date: 10/12/17 Re: [redacted]
 To Whom It May Concern, We are extremely surprised to receive a complaint from [redacted] joined our program back in 2014 and has received our services. Our services were provided exactly as they were described to [redacted] both verbally...

during his interview and according to the paperwork he signed and received copies of. We would not state we can find someone special within a specific number of tries. We explain to our clients during the interview that it is a process and can take time. We never know when our clients will end up connecting with one of their referrals. There is also nothing in our paperwork which states there are any guarantees. We do, however, hope for the best with each and every couple we put together. We provided all purchased referrals to [redacted]. When his program was complete, as a courtesy, we kept his profile active in our system to receive referrals if and when he came up as a compatible referral for one of our female Clients. He then received additional referrals. [redacted] was only matched with women whom showed to be most mutually compatible with him, per their profile information and compatibility indicators. [redacted] even provided positive feedback for several of his referrals. It is up to our clients to meet for a date and then take things from there. We always hope for the best possible outcome. After [redacted] refused to meet the last 6 women presented to him, his account was closed in 2016. When he recently contacted us, we reminded him that he was in our system at our discretion since his program has been completed. He received 33 referrals overall and met successfully with 27 women. We informed him that if he wished to become an active Client with us again, he would need to reactivate his program, which would cost an additional fee. We would be happy to do so. If not, we wish him the best of luck in his search for someone special. We left him a message today upon receipt of his complaint. We hope to speak directly with him to discuss this situation. Thank you, DC Singles

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Unfortunately- they did not address the issue of my complaint in terms of how the contract was signed. They extended the service because they knew that what happen was not legal as noted on my original complaint in terms of my initial interview. I provide positive and accurate feedback on all referrals and verbally requested specific matches. Most of their referrals included 2 transgender's, 5 mentally disabled, and the rest either overweight and/or over-aged. None of them were attractive and every time I mentioned this to the match-makers verbally, the same referrals were sent again which tells me that they do not have a large database of female clients. The 6 women mentioned in this note is not an accurate statement because these women were the ones who chose not to meet as I have indicated that verbally and in writing. They closed the account using a false reason because they knew that they never had the female clients they described on their advertising. They indicated that they are extremely surprised confirms that they are not willing to take responsibility over their failed business practice. Finally, I got a call from a sales lady from DC singles and rather than negotiate a settlement, she blames me for their failure and tried to pressure me to buy into their program for $1000 which confirm that they have not read the original complaint. Please read the original complaint and have someone from management (not a sales lady) call to discuss a settlement.Thank You. Regards,
[redacted]

To Whom It May Concern, We are in receipt of the complaint for Ms. [redacted]. We greatly apologize for the delay in our response.Management discussed Ms. [redacted]’ situation. We sent her an e-mail and left her a message on 1/10 to discuss a resolution. We have not heard back as of yet.Once we...

communicate directly with Ms. [redacted] she can advise you that the matter has been resolved.Thank you for your time. Kindest Regards,DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There are inconsistencies in the message provided by DC Singles. I did not go out with 12 matches. I went out with 9 matches, with the understanding that since one was blind I would be receiving credit for that one, which would mean that 8 matches were used. Of those 8 matches, one had a child which was a deal breaker for me. Another didn't have a college degree, had no desire to go back to school and was a smoker, which were two huge deal breakers that I had made known during my first meeting with the company. Two of the matches lived an hour and two and a half hours away respectively, even though I wanted matches who were in my area. Of the remaining 4 matches, two seemed outright disgusted by the fact that I was overweight (something which I had told the company prior to signing up that I was very hesitant about). There were TWO matches who treated me like a human being and were within an acceptable distance and met my non-negotiable qualities that were desired. Had I known that these matches (which I was told would be comped back to be since they were nothing at all what  I was looking for) would still be counted against me, I would have said no to them, but once again, I was mislead by the company. During the sign up process I was also told that I could "sell back" and "transfer" any unused matches, which is something that I had wanted to do after I was set up with my third match (but it would have only been considered the second one since one which was a "freebie" was a legally blind man whom I was told I should go out with since I had no real dating experience). When I emailed after the third match about selling back my matches I was told that this couldn't be done. Yet another thing that I was lied to about (I even had "transfer" and "resale" hand written onto my contract).I was told that there would be people who would "eat me up" and that there was a group of men that they could see me with. These were all lies that were used to get me to buy the program. If I had known that they would go out and "find" matches for me, then I would have not have signed up. I was lead to believe something completely different. And, knowing the area, I made sure to ask if these men liked women who were chubby and I was outright lied to when they said yes. I do not want to have anything to do with the business anymore; I don't want to be comped matches that were horribly set up in the first place. I don't want to expend any more time on this company than I already have. This has been a completely miserable experience and I just want my money back. I even offered to be reasonable and asked to receive $8,000.00 instead of the $9,999.95 that I paid for the membership, since money had went to pay for a background investigation, whatever that entailed. I should not have to pay for matches which did not meet my specifications in any way, shape or form.I just want my money back so I can move on with my life because the more I think about how miserable this situation has made me, the more angry and depressed I get about it.
Regards,
[redacted]

Date:
8/16/16Re:
[redacted]Case
#: [redacted]To
Whom It May Concern, We
are in receipt of [redacted]’s rejection to our response.First,
we would like to mention that we, indeed, meet with all potential
candidates for an interview, just as we met with [redacted]. We
prescreen and prequalify everyone who becomes a client in our
program. When one becomes a client, they complete a profile which
includes compatibility indicators, hobbies and interests, etc. The
Relationship Specialist who interviews the client also enters
extensive notes from the interview for our matchmakers to review.
After one decides to join our services, they are then in the hands of
our matchmakers. The profile information helps us compare and
contrast certain information, including criteria, and then our
matchmakers are the ones who ultimately decide whether or not to put
a match together, based on other information provided from the
Relationship Specialist, Date Feedback from prior matches, etc. It is
a lengthy process and is not done simply with computers. As [redacted] quoted, “Although we use technology to assist our people”,
we are stating that we do utilize technology to assist us in the
process. We have been honest in our advertising.We
would also like to mention [redacted] elected to purchase
“pre-approval” of matches/referrals. This entails that we contact
her prior to a referral being sent out. [redacted] is told about
her matches and then she can decide whether or not to meet these
potential gentlemen. [redacted] agreed to meet the matches
presented to her. [redacted] even enjoyed meeting some men.
However, it ultimately did not work out. We are matching our clients
with those who are most mutually compatible and we hope for the best
with each and every match.As
we explained in our prior response, [redacted] was provided a copy
of our Regulations when she joined our services. In her agreement,
she agreed that she had time to review these Regulations and ask any
necessary questions prior to signing the agreement. The Regulations
include various information about our program and process. As we
previously stated, the Regulations explain that the client
understands and agrees that we will supply them referrals on an as
available basis and there is no way for us to predict the time frame
and frequency of referrals. Also, we match our clients with those we
feel they are compatible with and we use our best judgment when
providing referrals. Most importantly, our clients agree that no two
people are generally perfectly compatible. In addition, the
Regulations state that the client agrees they will not like everyone
they meet.[redacted] is a smart, successful, 69-year-old woman. She has been
matched with men ages 63-74. All men were within her age range
preference (except for one man 74-years-old). [redacted]’s
profile information states she will date someone up to 73. If we find
a potential match for a client who is 1 year older, 1 inch shorter,
etc. and everything else looks great, we will still attempt to match
those two people. We want to give our clients every opportunity to
meet someone special. We explain to our clients that we try to come
as close as possible to their criteria. It is unlikely that two
member’s preferences will match up 100%, as we are matching humans.
Our team conducts hours of research when matching and want to provide
each client with the best possible matches available.
Our
matchmakers have been doing this for a long time and have helped
various people find relationships. We only want the same for [redacted].Per
our previous response, [redacted] was matched with some great
gentlemen. They were all smart, highly educated and successful
gentlemen. It appears that there was just no romantic connection.
However, this is not to say that our services are not of quality or
that we were dishonest in our advertising and information given
during the interview process.[redacted] signed a client obligation form which states that she agrees
she must meet all of her purchased matches in order to give our
company the full opportunity to meet her expectations of our program.
She also signed an agreement which clearly states that the Client fee
is non-refundable. (In addition, it does not state in the agreement
that we will provide services within a 2-year period. The Regulations
state there is no time frame for matches. The agreement mentions that
[redacted] has 24 months of “hold” or “freeze” time as a
part of her program.)We
reached out to [redacted] to discuss her concerns. She appears to
be adamant about cancelling and mentioned having representation. [redacted] did mention that she is still single in the same place. We
reminded her that we are happy to move forward with her program, as
we only want to help her. She stated she would contact us back when
she decides.Again,
we would like nothing more than to move forward with [redacted]’s
program. We sincerely hope she chooses to continue. We will be here.Regards,DC
Singles

Date: 2/26/16To Whom It May Concern,We received
a complaint with the name “W A”. According to the information received, we are
assuming this is for [redacted]. We previously received a review for this
client and responded at that time with the information regarding her situation.We
would like...

to mention that [redacted] has received our services exactly as
they were described to her both verbally during her interview and according to
the paperwork we provided to her upon joining. [redacted] has been matched
with gentlemen who showed to be compatible with her, according to their profile
information. We use our best judgment when providing referrals.Since
[redacted] began defaulting on her monthly payments, we had to place her
account on a “credit hold” for the time being. Later, as a courtesy, we agreed
to waive [redacted]’s balance of $1000 and have still agreed to work with
her. [redacted] expressed her concern about communication with our staff, so
we tried to implement a communication schedule for her. One
of our staff members just spoke with [redacted] yesterday, on 2/25. [redacted] expressed frustration with “lack of communication”, yet she stated
she does not want to be contacted unless we have a referral for her. Then she
stated that she just wanted her money returned. We reminded her that in a good
faith effort, our company wrote off her balance and agreed to continue working
with her and provide the matches she purchased. We explained that we want to
move forward with her program. We presented a match to her and she said she was
interested in this referral. We told her we were excited to work with her and
to call us and let us know how everything goes with her new match. She stated
she would. We have now received this complaint.As you can
see, we have been working hard for [redacted] and have provided her a
courtesy by waiving her remaining balance.In
addition to signing a non-refundable agreement, [redacted] also signed a
client obligation form which states that she agrees she must meet all of her
purchased matches in order to give our company the full opportunity to meet her
expectations of the program. She also agrees to resolve any issues directly
with our staff prior to contacting a third party agency. We would like to
assist [redacted] in finding a companion. We hope she has a change of heart
and decides to continue. We only want to help her be successful.Thank You,DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: As I have responded in a previous email to DC Singles, I am not interested in being persuaded into continuing a service with which I am displeased.  I think that their response to me states everything that I need to hear from them and that  is they are not concerned with me and they have been paid regardless of consumer satisfaction.  I have informed them to please stop calling me as they will be contacted later by someone that I will employ for my benefit.
 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response as it does not even address the issues of my complaint. Firstly, I have only had 2 matches, not 3.  I was matched with the physician before I ever received a copy if my profile or his as per my contract.  Furthermore, this gentleman never called and this was supposed to be removed from my matches 4 months ago.  Secondly, you speak of my obligation to speak with Client Services and the Client Resolution team.  I have been denied that right for 4 months and have asked numerous times.  It was not until I wrote to the Revdex.com that I even received a call, even though I disputed the case through my credit card in December of 2014 and still no one from the Client Services called or would speak to me.  Even now Client Services is not returning my calls. 
When I signed the contract I did not have my glasses on and Rebecca read me the contract, but did not discuss the non- refundable portion.  Regardless, you as a business also have to meet your obligation and you have not.  I was promised highly personalized services with a trained matchmaker who worked on site and personally knew all the matches and I was told there was a large data base in this area.  When Rebecca I interviewed me she promised to call me the next day and said that I could call her at any time.  She never called me again nor was I allowed to speak with her when I called. You say the relationship specialists are busy, but what did I pay $8500.00 for if not for a relationship specialist??  I haven't been able to speak with her for four months.  The person I was allowed to speak with, Stephanie, rarely returned my messages and the only lengthy calls we had were in complaint of the poor service I was receiving.  Stephanie hid the fact that she lived in Nebraska and has never met any of her clients for months after my repeatedly asking to meet with her so she could get to know me in order to provide personalized service.  I finally asked her why she kept refusing to meet with me and she finally told me she lived in Nebraska, while I live in Virginia. 
Then there is the issue of the extensive profiles I was promised and paid extra to be able to review.  They were not personalized, not extensive and said nothing about the quality of the men I was being matched with.  I do not determine the quality of a man or their compatibility based upon his occupation, age, height, hair color, marital status  and a few interests.  That tells me nothing and is less comprehensive then what I could get with online dating for $19.00 a month.  Where is the value here?  The only thing I seem to be paying for is a lot of anguish, lies and frustration.  Even the scanty information provided was inaccurate.  With my 2 matches, the first supposedly had 1 child and was married once.  Turned out he had 3 children and was married twice, cheated on his first wife and has never had contact with his 2 children; that is not a quality man.  I was also told he was good looking when in fact he was extremely in attractive by anybodies standards.  He was also very arrogant and pompous.  Basically he had all the characteristics of a man I would not want to date.  The 2nd match was supposedly 5.8, in shape, college educated, had salt and pepper hair and was very attractive. He is at best 5 ft 6 in, about 35 pounds overweight, never attended college, barely passed high school, is severely learning disabled, had white hair, was unattractive and showed up to dinner in a baseball jersey and work boots.  I have a Masters Degree, am 5ft 8 inches tall, weigh 120 lbs and am highly attractive. These two men couldn't have been further away from a match for me if someone had just thrown darts at a dart board. 
Further I was told that everyone paid the same price for services.  My 2nd match negotiated his price down from $8500.00 to $3000.00.  He has also been waiting over 6 months for a match, so it is clear you do not have a large data base and are merely making decisions based on age and proximity.  My second match also talked very negatively about the quality of service (or lack thereof) of DC Singles. DC Singles is basically an online dating service except you don't get any information about the person or get to see any pictures or get to communicate with the person before a matches made.  Please tell me how this is worth $8500.00?  You should be ashamed of yourselves; you are taking advantage of people's desire to find love and are providing nothing in return.
Regards,
[redacted]

3/26/15
To Whom It May Concern,
Please
note that our Director of Client Relations reached out to [redacted] in an
attempt to resolve this directly with her. Our Director left her a message
and we have yet to hear back from her. We have been working very hard for [redacted]...

[redacted] and wish to continue working for her.[redacted] received 3 matches/referrals within a 4 month time frame. ([redacted] disputed her charge at one point in time and was on hold for some
time as well.) We explain to our clients that we search on their behalf on a
monthly basis. Everything has been right on schedule for her. [redacted]
has been matched with men who have been very compatible with her, according
to their profiles. In her complaint, she mentions the “quality” of these
matches in a negative light. However, her first match is a Physician, her
second match is a Vice President for a Finance company and her third match
works in Sales and is very successful. 
These men met various qualities [redacted] was looking for. We
explain to our clients that we are using our best judgment when providing
referrals and that we are matching them with those who are “most mutually
compatible” with them. We use preferences as a guideline for matching. We try
to come as close as possible to what our clients are looking for and hope for
the best with each and every match. We also explain to our clients that they
will not like everyone they meet. [redacted] agreed to give us 12 chances
to find someone special. She has only met 2 of the 3 matches we have sent to
her. She has barely given the program a chance to work for her.[redacted] was presented our standard program options, as all potential clients
are during the interview process. Some programs include more matches for more
money and some programs include less matches for less money. Everyone
receives the service they pay for. However, we do not offer for our clients
to view photos, so the gentleman who told [redacted] this must have
misunderstood some information. [redacted]’s Relationship Specialist,
Rebecca, works closely with our matchmakers who spend all of their time and
energy searching on behalf of our clients to find them the best possible
matches. We have a large team of people who work together for our clients.
Our Relationship Specialists spend the majority of their time recruiting and
interviewing new clients on behalf of their existing clients. The
Relationship Specialists are in and out of interviews throughout the day, so
it can be difficult for them to speak with clients, however, they are always
helping the matchmakers find matches through suggestion. Rebecca actually
suggested a few gentlemen for [redacted] and has been overseeing her
program. The men that were suggested were actually matched with [redacted].
Rebecca also has a new man in mind for [redacted] and we would like to
speak with her about him when she returns our call. Also, please note that
the matchmaker, Stephanie, (who is [redacted]’s primary matchmaker) has
been working extremely hard for her and has been in communication with [redacted] on numerous occasions for lengthy periods of time. Stephanie has
even had an hour long conversation with [redacted]. She has been there for
[redacted] and always will be during the course of her program. And if [redacted] had requested to speak with a manager, we would have absolutely set
that up for her. We want to resolve any possible issues there may be. We want
[redacted] to be happy.Please
note that [redacted]’s contract states that her fee is non-refundable and
she also signed a client obligation form which states that the only
way she can be successful with her program is to fulfill ALL obligations and
expectations listed on the form. Per this signed form, [redacted] also agreed to meet all of her purchased matches, so that she
may give DC Singles the full opportunity to meet her expectations of the
program. She also agrees not to go to any outside agency before trying to
resolve any issues directly with DC Singles. She agrees to talk with Client Services and if we still
cannot correct the problem, she agrees to let Client Services set up a phone
meeting with a senior member of the Client Resolution Team to explain her
complaint and let the Client Resolution Team try to resolve the complaint to
her satisfaction.As you can
see, we have been working hard for [redacted] and have been trying to keep
her happy. We only want to help her find someone special. We ask that she
returns our Director’s call and speaks with us about her concerns, as she
agreed in her client obligation form. We are trying everything in our power
to resolve [redacted]’s complaint. Thank you for your time in
this matter.Regards,DC Singles