DC Singles, Inc

From: [redacted]<**@[redacted].com>Date: Tue, Oct 11, 2016 at 5:10 PMSubject: RE: Reconsideration of Improper Closure of Complaint ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted],Thanks for your consideration.  Here is my update on the numbers.  These are the dates I contacted them to request action.    6.Date Problem First Occurred:11/11/2015Dates you complained to the company/organization7.First Date:12/11/20158.Second Date:12/22/20159.Third Date:8/3/2016 Best,[redacted]

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
I do not wish to continue on with the program. I was only contacted after the matchmaker heard that DC Singles received a Revdex.com complaint. While their client, I only received an initial call to welcome me to their service. However, after I called to express concern over my second match who was not at all within my preferences, I was told that I was being too picky. This prompted me to go to their office only to be told the same thing by the saleswoman who brought me in to the service. In mid-April I submitted my feedback for 2 referrals yet received no follow up stating that their concern over my dissatisfaction or asking how they could improve. Of particular note, I filled out a paper application when I signed up with the service. I am for certain that I stated my match not have children. My last referral was a man with two children. This was not stated in his profile that was sent to me by DC Singles. Why a dating service would conceal that a man has children is extremely questionable. I also mentioned this on my phone call with the matchmaker and she said that I put no preference, which I know is false.
Moreover,  I submitted feedback for 2 referrals on their website portal as instructed, yet the service sent no record or copy of my feedback. It is important that the client receives a copy of their own feedback for purposes of service and business accountability to the client. I received an emotional phoen call from the matchmaker who thought that things were going well. If things were going well I would not have requested my account be frozen and that I prefer to find a match myself. Additionally, the matchmaker stated that she wish I had called her instead of filing a complaint. As the client, DC Singles should be calling me to ensure they are doing all they can to provide a quality service and to live up to their end of the contract. This has not been the case the entire time I have been with DC Singles.
I only agreed to go along with the program because there is not an option to refund. However, I would much prefer to settle the debt by paying $578 for a grand total of $1500. I have already paid $922 to DC Singles: $350 as a down payment and two payments of $286. I do not feel comfortable trusting their services given the string of negative reviews and my own personal experience with their poor customer service and matchmaking skills.
For reference I have attached my contract. 
Below also find a link of [redacted] reviews from former DC Singles clients:
[redacted]
Regards,
[redacted]

To Whom It May Concern,We received a complaint for Ms.
[redacted] and immediately reached out to her on several occasions.
However, Ms. [redacted] has not returned our calls. There are some
claims that Ms. [redacted] has made, which we will address. Please note the...

following:We have matched Ms. [redacted]
with 7 out of her 9 (8 + 1 FREE) matches thus far. [redacted]Ms. [redacted]
even rated one of her matches a “4” out of “5”, with “5”
being the highest possible rating. She said the date was “Good”
overall and rated every category “excellent”. She wanted to
see the gentleman again, but things apparently did not work out.There were some issues with
some of the men not connecting with Ms. [redacted], but this is not
to say that we have not provided our services. We have been
working for Ms. [redacted] and would like to continue to do so. We
can completely understand her frustration for any men not
following through with the matches and we sympathize with her.
However, it’s important for Ms. [redacted] to understand that we
cannot control our client’s behavior. We set up matches with
the hopes of it working out. We are just as disappointed if it
doesn’t. Much time and research goes into every match we put
together. Please note that we never
stated that the matches which didn’t work out would be counted
towards her program. Every client receives a “managerial
review” at the end of their program. If there are any cases
where the matches did not work out (ex: did not call, did not
have a date), these matches may end up being “bonused back”,
depending on the situation. That is why a manager reviews the
situation to make the best judgment call. We even explained this
to Ms. [redacted] back in November, when she was upset with one of
her matches.We spoke with Ms. [redacted] on
1/8 and she expressed her dissatisfaction and stated that “none
of her matches want to meet her”. We tried to help her figure
out why this may be happening and she stated that she “did not
know”. We reminded her to keep the first conversation with her
matches brief and light. We said we were in the process of
working on her next referral. We called and left her a message on
1/20 about a possible match, Scott. The following day, 1/21, we
received notice of her complaint. We have been trying to call her
ever since. Even our Director of Client Relations has left her a
message and sent her an e-mail. Not only do we provide matches
as a part of our service, we also provide various other services
which support the process of providing matches. All the
administrative work – conducting the background check,
uploading photos, entering information into the system, creating
Ms. [redacted]’s online account, maintaining her account,
conducting searches on her behalf, recruiting men on her behalf,
etc. This is all part of our services and a portion of our
services are continual during the duration of the client’s
program. The fee that Ms. [redacted] paid is invested in many
things, especially the administrative process and recruiting of
gentlemen for Ms. [redacted]. The actual matches provided are only
a portion of the services. They are a result of all the other
work done on Ms. [redacted]’s behalf. We are unsure why she would
feel that she is entitled to a refund of half the fee she paid.
Also, Ms. [redacted]’s contract shows that her fee is
non-refundable.Our Rules and Regulations
(which were given to Ms. [redacted] and she agreed under paragraph
#1 in her contract that she reviewed these regulations) state
that there is no way for us to predict the time frame and
frequency of matches. Also, there is a section which mentions
that our clients will not like everyone they meet and that some
clients will choose not to meet. In return, Ms. [redacted] is not
obligated to meet every match we send her way either.We only
match our clients with those who are compatible with them,
according to their profiles. We then have our clients contact one
another for a brief conversation to decide on a date. Our clients
then meet one another, see if there is any chemistry and if not,
we continue the search. We hope for the best with each and every
match. We strive for success for our clients. Nothing makes us
happier.We have been
working very hard on behalf of Ms. [redacted] and we ask that she
continues her program. Please note that Ms.
[redacted] signed a client obligation form, which states that the ONLY
way she can be successful with her program is to fulfill ALL
obligations and expectations listed on the form. Per this signed
form, Ms. [redacted] also agreed to meet all of
her purchased matches, so that she may give DC Singles the full
opportunity to meet her expectations of the program. She also agrees
not to go to any outside agency before trying to resolve any issues
directly with DC Singles. She agrees to talk with Client
Services and if we still cannot correct the problem, she agrees to
let Client Services set up a phone meeting with a senior member of
the Client Resolution Team to explain her complaint and let the
Client Resolution Team try to resolve the complaint to her
satisfaction. It can sometimes be easy for some to become discouraged
if they haven’t found someone special yet. This is why we try every
possible avenue to speak with the client, resolve their issues and
provide encouragement to continue the program. We don’t give up on
any clients and we don’t want them to give up either. Just like in
the dating world, it can sometimes take time to find that special
someone.As we mentioned, we are trying
everything in our power to speak with Ms. [redacted] and resolve her
complaint. We ask that she returns our calls. Thank you for your time in this matter.Regards,DC
Singles

From: Executive Matchmakers[redacted]Date: Tue, Mar 17, 2015 at 2:09 PMSubject: Response for [redacted] - Case #[redacted]To: [redacted]
To Whom It May Concern,
We apologize for the late response. There was apparently some confusion about this case. We were under the impression that [redacted] wanted to wait to see "what the Revdex.com says". She told us that she was busy with work and didn't have time to discuss this any further with us until the Revdex.com comes to a decision on this matter. We tried everything in our power to resolve this directly with her and she was not receptive.Please note that [redacted]' contract clearly states that her fee is non-refundable. She signed the contract agreeing to these terms. Since a refund is not an option, we strongly encourage her to continue her program. We want nothing more than to resume her services and move forward in a positive direction.
We ask that [redacted] has a change of heart and contacts us to continue. That is her only option at this time. Please let us know if you require a copy of her non-refundable contract.
Thank you,DC Singles

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: 12/5/14Re: [redacted]Complaint #: [redacted]To Whom It May Concern,We apologize for not responding sooner. When we received word of [redacted]'s complaint, we left her messages to...

discuss this matter directly with her. We were able to speak with her briefly yesterday in which she stated she would call us back, because it wasn't a good time. We are still waiting to speak with her. We want to resolve any issues [redacted] may have so that she is happy with her program.Thank you for your time.Regards,DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Clearly DC Singles is in the wrong business as they are unable to even listen to their customers needs, wants or desires and have in fact falsified much of their promises.  Additionally they have even falsified the conversation that was had between their so called "resolution center" and myself.  I never agreed to work with them nor did I agree that I should not be frustrated at this point and time since I have literally been robbed of $8500.00.  I made it clear that I wanted nothing to do with their business and planned to pursue my case with the Revdex.com.  When a contract is made between 2 parties, both parties must honor their agreement.  I tried to honor mine, but it has been very clear the DC Singles has not in any way honored their part in the agreement and have done little to nothing to earn the $8500.00 I spent for personalized matchmaking services which are no better than online services that are provided at a cost of no less than $19.99 per month. 
Regards,
[redacted]

5/14/15
To Whom It May Concern,We
have reached an amicable resolution with [redacted] and he is satisfied with
the result.Thank
you for your time.Regards,DC Singles

7/22/15
To Whom It May Concern,
We are saddened to know
that [redacted] feels “depressed” and “angry” about this situation. We have
only been trying to help her and we have been providing our services exactly as
they were described during the interview process and per our Regulations,
client obligations, etc.
We explain to our clients
that we are using our best judgment when providing referrals and we are
matching them with those who are “most mutually compatible”, according to their
profile information. However, we cannot guarantee that all matches will work
out. We also explain to our clients that they will not like everyone they meet.
We have been providing our services and have matched [redacted] with 12 men
who have been compatible with her, according to their profiles (although she
may not have connected with all of them). As we previously mentioned, we have
offered to “bonus back” certain matches, create a communication schedule with
[redacted] and our Director even offered to personally work with [redacted]
going forward. We believe we have been more than fair in our attempts to make
this work for [redacted].
In addition to signing a
non-refundable agreement, [redacted] also signed a client obligation form
which states that she agrees to remain patient and optimistic, she understands
that she will not like everyone she meets and she agrees she must meet all of
her matches in order to give our company the full opportunity to meet her
expectations of our program.
We are still confident that we have been doing everything
in our power to make the program work for [redacted]. Our Director reminded
[redacted] again during their recent conversation on 7/14 that she came to us
for a reason and we want to get her connected to that potential soulmate. Our
Director reiterated the matches that were “bonused back” to her and why, and
that is something that we can do to ensure that she is meeting people that fit
her criteria, but it still doesn't ensure that we can determine chemistry. She
explained to [redacted] that we will do everything in our power to help her
find success through our program, but we can never guarantee it. She can meet
her potential soulmate at the grocery store, gas station, a church function, a
work function etc. There is no way that we can guarantee to anyone that we will
be the one to introduce them to their special someone. We can only be an added
avenue to introduce them to people that they may not have access to on their
own or with other avenues. Our staff works hard on a daily basis in an effort
to help our clients find successful relationships - we have been very
successful in doing so and nothing makes us happier.
Our offer still stands to credit back certain matches,
provide a communication schedule, have our Director personally work with [redacted] going forward, etc. However, a refund will not be possible, as we have
explained to [redacted]. We hope [redacted] has a change of heart. We want
her to understand that we sincerely have her best interest at heart and want to
continue working with her to help her reach her goal.
Thank you,DC Singles

Date: 3/17/15Re: [redacted]To Whom It May Concern,Please note that we have reached an amicable resolution with Ms. [redacted].Thank you for your time.-DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have not recieved nor replied to any amiable resolution with DC Singles, I have been harrassed by the credit company they deal with. Please have them forward to the Revdex.com the resolution along with the "so called" agreement that was made you will find no such document has been recieved or signed by myself
Regards,
[redacted]

7/6/15
To Whom It May Concern:
We are in receipt of [redacted]’s
complaint and will address some pertinent information regarding this situation.[redacted] is correct in her letter,
in which she states that she has received 3 matches thus far. We have matched
her with 3...

compatible gentlemen in the hopes of her connecting with someone
special. Sometimes our clients do not connect, sometimes things do not work
out, etc. However, we explain to our clients that we conduct a managerial
review at the end of each client’s program to determine if any matches should
be “bonused back” or not, depending on the circumstances. The real issue at hand, however,
appears to be the fact that [redacted] states that she is moving out of state. Please
note that our agreement clearly states that the Client fee is non-refundable.
[redacted] signed her agreement agreeing to the terms within. Although our agreement shows that we
do not provide refunds, we agreed to search for affiliates in the surrounding
areas of Iowa to see if we can still assist [redacted] in the process of
finding someone special. We found an affiliate in the Nebraska area which also
services clients that reside in Iowa. However, [redacted] appears to have
declined this offer. We are still speaking with other affiliates to find an
office which is located closer to [redacted]’s new location. Also, [redacted]
has not yet moved and has not provided us with a new address. We offered to
place her account on hold for the time being while all the details are ironed
out. [redacted] appears to be reluctant to our offer.
We understand that [redacted]’s
living situation has changed, but, as we stated, [redacted]’s signed agreement
shows that her fee is non-refundable. Also, we are trying to work something out
with her, so that she can still utilize the matchmaking services. We know that
finding a compatible gentleman was important to [redacted] and we do not want
to see her give up on her goal.
Thank you,DC Singles

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: 1/19/15Re: [redacted]To Whom It May Concern,Please know that we have been trying to reach Ms. [redacted] in an attempt to resolve this directly with her. However, we did not want to miss the deadline to respond to this complaint. We will report back soon with an outcome...

regarding our conversation with Ms. [redacted]. Thank you!Sincerely,DC Singles

5/8/14
To Whom It May Concern,Upon
receipt of **. [redacted]’s complaint, we contacted her and spoke with her at
length about her situation. In conclusion, **. [redacted] has agreed to resume her
program. She sent us the following e-mail:Subject: AssistanceDate:...

2014-05-07
20:52:14 I will allow DC Singles additional time to fulfill my
contract. Thank you. [redacted]We are very much looking forward to resuming our
business relationship with **. [redacted].We
appreciate your time in this matter.Regards,DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Dear DC Singles:
You did indeed tell me that you had partner organizations nationwide.  I relied on that represention when I signed the contract.  Unfortunately, the partner that has been offered since April does not fulfill the agreement.  A partner in Nebraska - which is what you have told me several times - does not fulfill your part of the agreement, since, at 200 miles distant, it will have few if any possible matches in Iowa City.  I know Iowa City, and it would occur to no one there to reach out to an Omaha organization for matches.  Since you cannot fulfill your part of the contract, I continue to believe that - as I have asked for months - we come to an amicable agreement that is in both our interests.  Your current offer differs in no way from what you have been telling me for months, which caused me to write a complaint to the Revdex.com.
I have avoided going into the quality of matches that were provided, because that is not the issue.  The issue is that we are about to depart the DC Metro area (i can provide the Revdex.com with details of house closings), you are unable to provide me with services where I moving, and I relied on your representation that you would.  Please - you can do better than "we don't give refunds" - you have $7000 of mine and have done very little to earn it.  If I, as a business person, were to offer a service and then be unable to perform, my client would have a right to at least a partial refund.  As a matter of contract law, when a party cannot perform, the contract is void.  I am not asking for a full refund, since some services were performed - I am asking for a partial refund.
Please do better - make a reasonable offer so we can close this out.  It is in both our interests to close this out amicably.  Thank you very much in advance.
Regards,
[redacted]

12/28/15
To Whom It May Concern,We are in
receipt of [redacted]’s complaint.[redacted]
came into our office for an interview on 9/26 and decided to join our services.
She selected the program she desired and we processed her payment. [redacted]
then signed a non-refundable...

agreement and we provided her with all of our
paperwork. She left our office, we immediately began working for her and we
were excited to try and help her find someone special.We completed
all the necessary administrative tasks in order to activate [redacted]’s profile
and we sent her an e-mail to let her know her account was active on 9/29. We
later spoke with [redacted], as she had some concerns and questions about the
profile and matchmaking. She then e-mailed us after and requested to cancel. We
spoke with [redacted] that evening and she informed us that she filed a dispute
with her credit card company. We tried to discuss her concerns with her, but
she had no interest. She then ended the call.Our Director
of Client Relations spoke with [redacted] on 10/29 to try and resolve her
concerns and she reiterated that she filed a dispute and had no interest in
discussing anything with us until we received the outcome of the dispute. She
said she would contact us at that time.Almost 2
months later, we finally received the credit card dispute. (Unfortunately, we
cannot control how long her bank takes to handle disputes.) We immediately responded
with the requested information and the case was closed in our favor. [redacted]
then contacted us and spoke with our Director of Client Relations again. [redacted] inquired as to why she had not received the funds back and we kindly
reminded her that the charge-back came back in our favor. We reminded her that
there is no 3-day cooling off period. She repeated that we are a “scam” and we
asked why she would feel that way. We do not want any of our clients to feel
this way, as this is not true. We tried reminding [redacted] why she joined our
program and she was not interested in discussing this. [redacted] just notified
us that she did not wish to move forward. We explained that we want to work
with her, but her account was in dispute for a lengthy period of time, because
she initiated a charge-back. She was very unhappy during our conversation. We
tried everything in our power to resolve this matter. Our hands are tied until
[redacted] agrees to work with us.Again, we want
nothing more than to assist [redacted] in finding someone. We are here for her
and we want her to understand that we are on her side. It is important for her
to give the program a chance.
Thank you, DC Singles

Please see the following attachmentsThank you,DC Singles
CLIENT OBLIGATIONSAs a new client to any organization, we understand that obligations and expectations can be confusing at first. To help alleviate the confusion, we have listed the key aspects to being successful with our program and your obligations to the program.Obligations and Expectations1. Always maintain a positive and enthusiastic attitude.2. Treat all clients and staff with respect and kindness.3. You MUST meet everyone face-to-face. No exceptions.4. Provide feedback with every referral given.5. DC Singles will match you with people they feel you are compatible with, while keeping yourpreferences in mind.6. Dating is a numbers game which requires that you meet many people, and naturally you willnot love every person you meet.7. All concerns with your program MUST be discussed with DC Singles staff and not otherclients.8. I agree not to ask my match for photos or any additional personal information prior tomeeting them in person.I, [redacted] , understand that the ONLY way I can be successful with my program is to fulfill ALL obligations and expectations as listed above. I understand that should disregard an obligation or expectation, I CANNOT expect the program to be successful in helping me meet or achieve the goals of meeting someone special.
Additionally, I understand that I am REOUIRED to meet all 12 of my matches so that I may give DC Singles the full opportunity to meet my expectations of my program. If a problem does arise with my program, I agree not to go to any outside agency before trying to work out the complaint or problem with DC Singles. I agree to talk with Client Services at ###-###-####. If we still cannot correct the problem, I agree to let Client Services set up a phone meeting with a senior member of the Client Resolution Team to explain my complaint and let the Client Resolution Team try to resolve the complaint to my satisfaction.Client Signature: -

7/9/15
To Whom It May Concern,
Upon receiving [redacted]s’
complaint, our Director of Client Relations reached out to discuss [redacted]s’
program and her concerns. They spoke at length about her experience thus far,
they went over the (12) matches that [redacted]s has...

received, how she really
enjoyed meeting one man in particular, how she appeared to feel some rejection
with others, etc. We empathized with her, explained that we “bonused back” some
matches that did not work out, we offered a specific communication schedule
with her and our Director even offered to personally work with [redacted]s
going forward. Our Director of Client
Relations is discussing this situation with our management team and we will be
contacting [redacted]s back with an amicable resolution as soon as possible. We
will notify you when we have additional information regarding this case. Thank you,DC Singles

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There are inconsistencies in the message provided by DC Singles. I did not go out with 12 matches. I went out with 9 matches, with the understanding that since one was blind I would be receiving credit for that one, which would mean that 8 matches were used. Of those 8 matches, one had a child which was a deal breaker for me. Another didn't have a college degree, had no desire to go back to school and was a smoker, which were two huge deal breakers that I had made known during my first meeting with the company. Two of the matches lived an hour and two and a half hours away respectively, even though I wanted matches who were in my area. Of the remaining 4 matches, two seemed outright disgusted by the fact that I was overweight (something which I had told the company prior to signing up that I was very hesitant about). There were TWO matches who treated me like a human being and were within an acceptable distance and met my non-negotiable qualities that were desired. Had I known that these matches (which I was told would be comped back to be since they were nothing at all what  I was looking for) would still be counted against me, I would have said no to them, but once again, I was mislead by the company. During the sign up process I was also told that I could "sell back" and "transfer" any unused matches, which is something that I had wanted to do after I was set up with my third match (but it would have only been considered the second one since one which was a "freebie" was a legally blind man whom I was told I should go out with since I had no real dating experience). When I emailed after the third match about selling back my matches I was told that this couldn't be done. Yet another thing that I was lied to about (I even had "transfer" and "resale" hand written onto my contract).I was told that there would be people who would "eat me up" and that there was a group of men that they could see me with. These were all lies that were used to get me to buy the program. If I had known that they would go out and "find" matches for me, then I would have not have signed up. I was lead to believe something completely different. And, knowing the area, I made sure to ask if these men liked women who were chubby and I was outright lied to when they said yes. I do not want to have anything to do with the business anymore; I don't want to be comped matches that were horribly set up in the first place. I don't want to expend any more time on this company than I already have. This has been a completely miserable experience and I just want my money back. I even offered to be reasonable and asked to receive $8,000.00 instead of the $9,999.95 that I paid for the membership, since money had went to pay for a background investigation, whatever that entailed. I should not have to pay for matches which did not meet my specifications in any way, shape or form.I just want my money back so I can move on with my life because the more I think about how miserable this situation has made me, the more angry and depressed I get about it.
Regards,
[redacted]