DeKalb County Solutions

Initial Business Response /* (1000, 5, 2015/05/27) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@DEKALBCOUNTYSOLUTIONS.COM
I have closed out the account...There will be no further contact with the consumer
Initial Consumer...

Rebuttal /* (2000, 7, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the fast responce in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/12/10) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dekalbcountysolutions.com
I have closed the account out in dispute...We won't sell the consumers information to another 3rd party.

Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dekalbcountysolutions.com
I have closed out the acoount as a dispute

Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@DEKALBCOUNTYSOLUTIONS.COM
I have closed out the account as a dispute...there are notes from the past where the consumer had blamed the ex...

spouse for the delinquent debt.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I have closed out the account...there will be no further contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10944777, and find that this resolution is satisfactory to me.
Sincerely,
Anthony [redacted]

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@DEKALBCOUNTYSOLUTIONS.COM
I have closed out the account as a dispute...We will not sell or transfer the debt

Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@DEKALBCOUNTYSOLUTIONS.COM
I have closed out the account...There will be no further contact

I said I will close down the account if it is not the consumers...not sure what else is needed.

Initial Business Response /* (1000, 5, 2015/03/06) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@DEKALBCOUNTYSOLUTIONS.COM
I have closed the account out. I have the recordings of the conversation & we were getting yelled & cursed at.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I received a phone call from DeKalb County Solutions on 8/2/2016 and spoke to a Tracy [redacted], she stated that I had a bill in their office for $166 dollars. I stated that I would not be able to pay that amount. She then, laughed at me and said we could do a payment plan for 3 50 dollar payments. I again told her I just could not afford this, as a single mother I have very limited income, that I would offer a settlement of $50 dollars today to satisfy the account in full. She laughs again at me and states : You ran up 166 dollars worth of medical bills so it is your responsibility to pay the amount in full. I know that it is my responsibility but for her to say what she did to me was uncalled for and very out of line. I asked for her supervisor and she stated she is the only supervisor there.

Initial Business Response /* (1000, 5, 2014/06/11) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dekalbcountysolutions.com
I have closed out the account to dispute...we have had only 2 contacts with the consumer since we received the...

debt...both in the last 90 days...I don't want to be held accountable for some other agency that has broken the law with Ms. [redacted] over the lifetime of the debt. We will not transfer or sell the account.
Initial Consumer Rebuttal /* (2000, 7, 2014/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response as long as the account is closed, and I will not hear anymore about [redacted] You have no idea what I've been through with the harassing phone calls regarding this matter. Thank you very much for such a quick response. It is greatly appreciated.

Hi my name is Shannon M. I have an issue that goes beyond any resolution or customer satisfactions, this company dekalb county solutions, mainly Chris [redacted]. Not only was he rude and obscene, he insulted me verbally, and hung up on me several times. His lack of common courtesy and tact was present my entire interaction with him.
This business hires animals and ignorant people and its sponsored by the Revdex.com.That is truly outrageous and needs to reviewed. Thank you and take care.

Initial Business Response /* (1000, 5, 2015/08/20) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@DEKALBCOUNTYSOLUTIONS.COM
We will have another person contact Mr. [redacted]

Today June 9th, 2016, my husband received a call advising him of a debt that I (his wife) accrued from [redacted] bank. Without him being able to verify my SSN they proceeded to give him details of my account. I did not recall this debt, and contacted [redacted] Credit Cards directly. I was informed by [redacted] that this account was charged off in 2006. No payment has been made since. I contacted DCS directly and was yelled at and hung up on 3 times. I advised them that this debt belongs to myself, from 10 years ago, and being that I didn't even know my husband then, they should not be contacting him. I was told that just because he said he was my husband when they called him, gives them the right to contact him whenever they want. When I called back the third time, and asked for the company name, the representative refused to verify. Told me that I need to refer to the email that was sent to me and hung up again. I waited a few hours in which was waiting for said email, even checked SPAM, email never came. I called company back to request the email be sent again because they were refusing to speak over the phone. Received email that I had 1 day to make the settlement payment. After reviewing I did some research on my own and learned that the Statute of Limitations for credit cards is 4 years from the date of the last payment. Learning that they are calling me illegally, since last payment was 10 years ago, I plan on contacting an attorney on the matter. I would appreciate the harassing phone calls to cease immediately.

Initial Business Response /* (1000, 5, 2015/05/18) */
RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
1 message
[redacted] Mon, May 18, 2015 at 2:43 PM
To: [redacted]@chicago.Revdex.com.org
I have closed the account...There will be no...

further contact

Regards,
[redacted]
President
Dekalb County Solutions
XXX-XXX-XXXX
XXX-XXX-XXXX Cell
XXX-XXX-XXXX Fax
www.dekalbcountysolutions.com

Initial Business Response /* (1000, 5, 2014/08/25) */
Contact Name and Title: [redacted] gm
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dekalbcountysolutions.com
I have closed the account out...there will be no more contact from our office